They canceled our flights that went on anyway.
Fordeler: "The seats were so comfortable"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Fordeler: "Decent price for economy comfort seat, 4A."
Ulemper: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Fordeler: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Ulemper: "Move the drapes a few more inches back."
Fordeler: "The crew was informative"
Ulemper: "Inflight sandwiches"
Fordeler: "KLM STAFF WERE VERY PROFESSIONAL"
Ulemper: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Ulemper: "KLM crew exceed our expectations"
Fordeler: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Fordeler: "The crew and the timing were ok"
Ulemper: "The seats were uncomfortable"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Just as I expected. And I made my last connection easily."
Fordeler: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Ulemper: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Fordeler: "Seat was comfy and spacious for economy class"
Ulemper: "Vegetarian meal was okay but could be more enjoyable if served with bread at start of meal."
Fordeler: "Very friendly crew and on time with no problems."
Fordeler: "No delay and nice staff"
Fordeler: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Fordeler: "Crew was ok."
Ulemper: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Ulemper: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Fordeler: "Crew was nice and efficient"
Ulemper: "Economy seats don’t recline enough."
Fordeler: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordeler: "Friendly and efficient crew. Flights were on time if not even early."
Fordeler: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Fordeler: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Ulemper: "Still waiting to board after missing this connection had to be booked on another airline"
Fordeler: "Flying with KLM is a pleasure"
Fordeler: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordeler: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Fordeler: "I slept pretty much the whole time"
Fordeler: "Good service onboard, good food. On time."
Fordeler: "Overall everything was ok."
Ulemper: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Fordeler: "Great service"
Ulemper: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Fordeler: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Fordeler: "The food and the punctuality"
Ulemper: "The technology in interteiment is not touch screen"
Fordeler: "Excellent experience with the cabin crew."
Ulemper: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Fordeler: "The flight attendants could not do enough for you."
Ulemper: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Fordeler: "Flight was delayed for three hours and was a very stressful flight"
Ulemper: "Flight was not on time and got to destination very very late pier management of aircrafts"
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordeler: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Ulemper: "The food was okay, not that great."
Fordeler: "quick and relaxed"
Fordeler: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Fordeler: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Ulemper: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."
Ulemper: "That I was forced to check my baggage. I never received a chain ticket for my luggage. The flight has a 32 hour layover and KLM lost my luggage and it was not found until a week after my arrival back home. I still have not received my bag at this time. The boarding crew was manually tracking who boarded and who didn't. It was a cluster."
Ulemper: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"
Fordeler: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Ulemper: "The entertainment was quite dated and didn't have new movies etc"
Fordeler: "I was upgraded to Buisness so, no complaints"
Ulemper: "No Marlboro light cigarettes on the duty free shopping cart"
Fordeler: "Everything was good. The crew was very friendly and attentive. The plane was comfortable, with great entertainment on the personal screens. The food was delicious. Flight was on time and actually arrived early, but then we had to wait for a gate (not the airline's fault)."
Ulemper: "No complaints at all."
Fordeler: "Food and staff were great"
Ulemper: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Even though we were just connecting in Stockholm, we had to wait in a very long line to show our passport and an even longer line for security. There was only one person working the entire security station, and they checked every person and every bag one by one. Thus, we missed our connection and are spending the entire day connecting through even more airports instead of enjoying our vacation.
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
Worst airline I’ve ever flown with. My first flight got delayed so I missed my connection. There was no one to help direct where I was supposed to go and how I was supposed to get a new boarding pass. All in all, I missed another flight because of mismanagement. I’ve never spent more time waiting than being on a plane. SAS has accomplished the impossible.
Don't choose KAYAK. They avoid any responsibility.
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Ulemper: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Row of seats to myself. Free coffee."
Ulemper: "Coffee refill."
Ulemper: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Fordeler: "The SAS flight was fine. My dissatisfaction was with the company that booked my ticket which I found through a Kayak search. When booking, there was no information about luggage and I ended up paying for it at the airport. This should clearly be declared in the online booking process."
Fordeler: "The crew was amazing but delays upto 2 hrs"
Ulemper: "Nothing as not in control"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Excellent short flight"
Ulemper: "Did not eat"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Fordeler: "Crew and food were amazing!"
Ulemper: "My flight was cancelled and no one notified me! Instead, FlyUs.com placed me on a different SAS flight that had a 15 minute layover in Copenhagen. Needless to say, I would have missed the flight from Copenhagen. I realized the issue the day-of, spent hours on the phone trying to book a different flight through the customer services at FlyUs.com (stupid company!), and was finally rebooked by SAS on a different airline. When I called SAS directly, they immediately took care of the situation and handled it well, but I wasted an entire day dealing with FlyUs.com, waiting on confirmation for a flight that I was never going to receive. The whole experience was awful."
Fordeler: "Excellent staff!"
Ulemper: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Ulemper: "flight was canceled and I have not heard back from SAS"
Fordeler: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Ulemper: "Nothing not to like"
Fordeler: "price, water, easy boarding, in time"
Ulemper: "noise, no snacks"
Fordeler: "Crew were pleasant."
Ulemper: "'Fluctuating' baggage fees, no free snacks on a four hour flight, no in-flight entertainment, no wifi, 30 minutes late without updates on monitor due to previous delay."
Fordeler: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Ulemper: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Ulemper: "The flight was cancelled the morning of."
Fordeler: "Great takeoff and landing.Care ethics of the stuff was excellent. The quality of the food was very good and it was served with care."
Fordeler: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Ulemper: "still there is not enough legroom for tall persons"
Fordeler: "I was running late for the flight due to bad traffic en route to the airport. Nonetheless, the staff was very understanding, and called me to the gate once I finally arrived to assign me a seat since I wasn't given one when I checked in online. They upgraded me without my asking... to an economy plus exit row, so I had lots of room during the 8 hour flight to Copenhagen. The plane was new - an Airbus A330 - and the flight crew was friendly and helpful."
Fordeler: "Just everything. On time, good service, relaxing flight. What else...?"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Ulemper: "Forsinkelse Lite utvalg av mat"
Fordeler: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "They came through twice with coffee and tea after meal and snack."
Ulemper: "Meal trays were left a bit too long."
Fordeler: "Boarding, comfort, cost of tickets"
Ulemper: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Fordeler: "Smooth flight, friendly crew, food was excellent."
Ulemper: "Seats very cramped"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Crew exceptionally carefull and nice, boarding was quick and well managed. Landing was earlier than planned so as to leave enough time to go to the next gate"
Ulemper: "Food was just okay, some beverages had to paid like in low cost flights"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "It was quick and on time and not very crowded. Nice crew."
Ulemper: "No snacks and no entairtainment."
Ulemper: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."
Fordeler: "A bottle of water along with the standard pillow and blanket at each seat. Never had a long line for the bathroom (dumb luck?)"
Fordeler: "The new cabin and video monitor are nice. Crew was polite."
Ulemper: "Food is the same as I flew last year. Taste is the same. Need some changes and variety. Movies can include more recent ones."
Fordeler: "The automated kiosks made it ridiculously easy. Flying out of LAX can be a pain, but that went by so smoothly. I'm cheap and have become accustomed to Spirit airlines. So when I received free (decent) meals a complimentary bottle of water and a plethora of inflight entertainment."
Alt er bra, ingen problem.
Ulemper: "Seats did not recline"
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Airline was changed to wamos. No drinks provided. Crew did not offer water."
Fordeler: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Ulemper: "The seats like most airlines are uncomfortable and the leg room is bad."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Ulemper: "My luggage never arrived!! It was only a 45 min flight and bag was checked two hours prior to take off. Then customer service was nonexistent until we handled it on our own."
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "The crew was great, and the 787 is a great plane."
Ulemper: "Main problem was waiting nearly an hour on the tarmac after landing before reaching our gate."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "Frequent services."
Ulemper: "Better reclining seats"
Ulemper: "Despite booking premium well in advanced we were never able to choose seats and we got split up and they were not able to seat us together at the gate."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Ulemper: "There was no food. Only by purchase which is bad for transatlantic flight"
Fordeler: "Crew was good."
Ulemper: "Better if they give at least snacks and drinks. Other airlines give you food. Luggage was way expensive 90$ per person? Too much. Other airlines they only charge 60$."
Fordeler: "I flew on the economy class and the space between the front seat and mine is conformable, you can really stretch your legs with no problem."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Ulemper: "No leg room at all. No complimentary drinks like domestic travel."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "No entertainment"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Seats have so little legroom to begin with, but when the seat in front of you leans back, then there is no face/body room either, very clostrophobic, couldn't even reach my purse under the seat, and I am not an overly tall or wide person. Reclining seats should be eliminated to give all a fairer amount of such little space."
Ulemper: "Already paying so much for tickets, being charged so much extra for a seat reservation, a "meal" of sorts, all beverages and snacks, a piece of luggage, where is there any good will in treating travelers with hospitality that makes them want to travel more instead to avoid it at all costs."
Fordeler: "good space, especially with 3 seats to myself;)"
Ulemper: "-my monitor/screen did not work (many others too) until they rebooted the whole system after at least 45 minutes into the flight -no food, no snack, no drink"
Ulemper: "Very unfriendly and stressed out female attendants....they should keep the guys only...I wish I was seated on the other side of plane... Catered primarily to customers ordering and paying on the plane...including cooked meals....customers with preordered meals got everything last...we end up having no choice of meal (chicken only) while people seated next to us got their NOT preordered beef dinner promptly, 10 minutes before us...and people seated behind us got no prepaid meals because they run out of food...???..."
Ulemper: "No food .any drink seat assigned"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "Great flight, nice plane."
Ulemper: "They actually weigh your carry ons and mine were too heavy."
Fordeler: "Norwegian Air is great! Very nice plane"
Fordeler: "Small airport, easy to get into, drop off SIXT rental car, and clear entry. Flight from Split to Stockholm on Boeing 737 was pleasant, and all one class."
Ulemper: "Could not check in for the the 2nd leg, Stockholm to Ft. Lauderdale. Split airport is terribly over crowded and uncomfortable without adequate space to sit, bathrooms to service the amount of people, AC to handle the heat load with the number of people, etc. That being said, the check in, security, and gate people are professional and very pleasant."
Fordeler: "Nice friendly service Spacious chair"
Fordeler: "Good movies"
Ulemper: "Sat on tarmac for 4 hours because of administrative error by Norwegian. Better to pay $100 more and avoid this airline."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "It was a low fare trip, so I did not expect a lot."
Ulemper: "Seat was far too cramped, the person in front if me reclined and mine did not recline all the way. The temperature was far too cold and you had to pay for a blanket, which is crazy. I know it’s low fare, but I don’t want to keep the blanket, I have no room. The food choices for purchase were not great. The crew were very nice."
Fordeler: "Everything pleasant and easy."
Ulemper: "Landing was a bit of a jolt But only for five seconds"
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "The flight from Rome to Oakland was comfortable, even in economy class. Bags and meals were free, which is a nice touch, and on-board entertainment was exceptional. The hot dinner was decent: chicken or meat ravioli."
Ulemper: "There were no choices for the lunch: a sandwich with no meat. The bathroom was out of paper towels half way throught the flight, and out of tp near the end."
Fordeler: "Comfortable seats, good air con, leg room excellent, great prompt service"
Fordeler: "Replacement flight was good, just 24 hours too late. The flight was handled by Privilege Airlines (Spanish) which went smoothly."
Ulemper: "Flight was delayed several times, from 17:10 to about midnight when it was cancelled. We were given very little info and didn''t learn about replacement flight until 2 AM next day which was then scheduled for 17:10 the next day, 24 hours later. We ended up staying in airport for extra 24 hours (couldn't fine hotel w/i 30 mi.). Basic problem was slow decision making and poor communications"
Ulemper: "The crew did not even acknowledge me on the flight as I did not prepay for their $45 hot meal. I couldn’t even catch their attention. This was only my second international flight but the first offered free meals and beverages to all passengers. I won’t fly Norwegian air again. At least they had in air entertainment. What a lousy 13 hour flight. $45 for airplane food? $3 water? Get outta here with that."
Fordeler: "Nice big plane."
Ulemper: "No WIFI, no water for free for an 8 hour flight and limited entertainment. Come on its 2018 get it together. Jet Blue and emirates are my top favorite."
Fordeler: "I rute begge veier."