Fordeler: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Ulemper: "No suggestions."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "The airline lost my suitcase and deliver it only 72 hours later... They refused to give me proper compensation for items that were broken..."
Fordeler: "Usual faultless KLM experience"
Ulemper: "Boarding was crazy. Could not everyone in the gate area."
Ulemper: "Information on arrival time was not correct"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Great crew, comfortable seating with enough leg room."
Ulemper: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Fordeler: "Very professional"
Ulemper: "Lost luggage"
Fordeler: "Good beverage service."
Ulemper: "Over an hour delayj for departure."
Fordeler: "the drinks"
Ulemper: "seat reservation. having to pay for luggage...."
Fordeler: "Food, entertainment and crew was exceptionally friendly."
Ulemper: "Seats not great for such a long flight."
Fordeler: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Ulemper: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Fordeler: "The crew was very nice"
Ulemper: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Fordeler: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Fordeler: "Good comfortable seat with extra leg room. Pleasant crew."
Ulemper: "My suitcase didn't come with the airline."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Fordeler: "Crew was awesome"
Fordeler: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordeler: "Good selection of movies."
Ulemper: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Fordeler: "The seats seemed to have more space on this plane which was nice."
Ulemper: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Fordeler: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Fordeler: "The entertainment options were good."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Fordeler: "Friendly staff"
Ulemper: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."
Fordeler: "Very friendly service!"
Fordeler: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Fordeler: "Consistently high standards"
Ulemper: "They stole my money"
Fordeler: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Ulemper: "Flight was delayed due to weather in Amsterdam area"
Fordeler: "Flight was delayed for three hours and was a very stressful flight"
Ulemper: "Flight was not on time and got to destination very very late pier management of aircrafts"
Fordeler: "newer plane, good staff"
Ulemper: "need better and more food options, more often"
Fordeler: "Great food"
Ulemper: "Sears we're toooo small"
Ulemper: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."
Fordeler: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Fordeler: "Arriving more or less on time"
Ulemper: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"
Fordeler: "Catering is ok"
Ulemper: "Seats comfort really old school"
Fordeler: "On time."
Ulemper: "No negative"
Fordeler: "That we didn't crash"
Ulemper: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Ulemper: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Fordeler: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Fordeler: "Speed, crew, and reliablity."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "Flight attendants tried their best given what they had to work with."
Ulemper: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."
Ulemper: "Kommer ikke på noe"
Fordeler: "Nice, turbulent-free flight. Food was good, service with a smile. Leg space was OK because Boeing 777s are usually better at this."
Ulemper: "Flight left over an hour late because of a sensor glitch. It is concerning when a technical glitch happens. But, the flight was smooth."
SAS seems to like setting up flights that aren't ready to take off and then causing passengers to have to go through multiple transfers to get to their destination. The transfers also don't include the upgrades you paid for previously if their with a different airline. It is better to pay the extra hundred or so dollars to fly with an actual proper airline like Air France. Expect surprises if going with SAS.
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "This is outrageous how you ask me to rate a flight I couldn’t take to my destination. And you refuse to refund me or even grant me a voucher. How dare you ask me to rate your fucking service?"
Ulemper: "This is my first time using Fucking Kayak and will be my last time ever because you stole my money and I didn’t get to fly to my destination."
Ulemper: "Seat was terribl, space tiny, no legroom no air movement, hot the entire trip,"
Fordeler: "Crew was good, especially from Beijing to Copenhagen"
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "comfortable plane"
Ulemper: "small pastry with coffee"
Ulemper: "Flew SAS Plus. Extra seat width and leg room made all the difference versus SAS Go. Money well spent."
Fordeler: "The flights and food were good. no problems there."
Ulemper: "There was a baggage strike in Copenhagen. We sat on the tarmac for about an hour awaiting a gate opening. The flight to Chicago took off an hour late and we missed our connecting flight into Columbus. And our bags never arrived in Chicago."
Ulemper: "frankfurt airport security is a nightmare"
Fordeler: "Friendly crew. Good food. Uneventful flight."
Ulemper: "Flight was slightly delayed in departure."
Ulemper: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Ulemper: "Seats weren't that comfortable."
Fordeler: "Safe polite crew"
Ulemper: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Ulemper: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Fordeler: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "Forferdelig innsjekking, lang kø, kun en person som skulle håndtere alle. Bag drop aksepterte kun en innsjekket bagasje for 2 personer selv om vi skulle kunne sjekke inn 2 hver."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Great flight = short so food was not expected"
Ulemper: "all goood"
Ulemper: "Old screens and poor movies selection, tight leg space, not really offered much to drink."
Fordeler: "On Time, Friendly,well maintained equipment"
Ulemper: "No free drinks inner Europe...except water"
Fordeler: "On time flight"
Fordeler: "Excellent staff!"
Ulemper: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Ulemper: "Didn’t have veggies good on board"
Fordeler: "Good programming on the tv. Staff was mostly nice. Cabin was updated, but as usual in the "cheap seats" - too small!"
Ulemper: "They canceled our flight and then were unable to rebook us for the same day flying to Chicago. We were told by the SAS rebooking agent that no flights available on ANY flights from ANY carriers at ANY airport in all of Europe. Unless you were the couple at the other end of the counter - they were rebooked just fine. What do we do? SAS agent says, "Not my problem." So we have to stay an extra day. We ask - will you be putting us up in a hotel? Agent told us every hotel was sold out. "What do we do?" SAS agent: "Not my problem"."
Fordeler: "Nice planes with all the basics you need"
Ulemper: "Terrible food"
Fordeler: "SAS plane, customer service and meals."
Fordeler: "Plane was clean, flight staff was friendly."
Ulemper: "No problems!"
Ulemper: "Cattle call boarding in a culture where standing in que is unheard of."
Fordeler: "Flights on time"
Ulemper: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "My 1st experience on SAS & everything was late: takeoff over an hour late, and upon arrival in CPH we were delayed again to exit the plane because they couldn't get the skyway door attached to the plane."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The gate agent in Athens was helpful"
Ulemper: "We wanted to check bags and we needed to have our docs checked before we could get a boarding pass for the last leg of the flight. No one was available around the self service kiosks and the line to drop bags or get any service didn't move for 40 minutes. We finally went to the gate. In Copenhagen we had a delay and no one would even talk to us except to say " you are booked in tourist class so I can't help You". They do an excellent job of avoiding any contact with their customers. I fly almost every week for business and have never had this bad of service."
Fordeler: "One included checked bag"
Ulemper: "We were being charged for bottled water and soda"
Ulemper: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Small and tight seats."
Ulemper: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Fordeler: "The flight from Newark to Stockholm was late, so I was late for the flight to Vilnius,had to recheck-in and wait for 6 hours."
Fordeler: "nothing exceptional but the attendant did give us some water for free."
Ulemper: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Alt er bra, ingen problem.
Fordeler: "I can’t travels"
Ulemper: "Norwegian was unwilling to refund flight to and from Rome in the height of the Coronavirus pandemic."
Ulemper: "Superstrict baggage policy!!! Cramped seating. No free food or water!"
Fordeler: "The crew was great."
Ulemper: "The food was over priced for quality."
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Very efficient"
Fordeler: "The new plane and the entertainment system are great. Especially liked being able to order drinks and pay for them from the entertainment system"
Ulemper: "The seats like most airlines are uncomfortable and the leg room is bad."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Fordeler: "Free food, against expectation"
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "See comments on other leg."
Ulemper: "See comments on other leg."
Ulemper: "Arrived at Paris (CDG) airport 55 mins before take off as my Air France flight from Bordeaux to Paris was delayed by an hour. Was told that checkin closed 1 hour before take off & there was nothing they could do, customer service was in Oslo! Was given a piece of paper with 2 phone numbers!"
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Ulemper: "The breakfast was not anything usual for your US travelers. Perhaps a choice or option should be offered."
Ulemper: "Norwegian needs to be more clear about what is concluded and what costs extra and how much."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Fordeler: "Comfortable rest, good food"
Ulemper: "Security and check in process need much improvement. No loungers even in premium."
Fordeler: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Ulemper: "Have organized system !!!"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "The aircraft was brand new and clean."
Ulemper: "The flight was delayed 5 hours for a total wait of 9+ hours without any contact for food vouchers, apologies or a compensation. We picked this flight for the convenience of the location and connection, but not sure if will ever do again in future. Also, no entertainment option in the flight at all."
Ulemper: "Would never recommend to anyone. They do not even serve orange juice to you without payment. Had to pay for headphones to watch movies. Staff was very unpleasant and unwelcoming. There is no food unless u request. Snacks are all sold out. Horrible airlines Never again will fly with this airlines"
Fordeler: "No bothering during the flight"
Ulemper: "A bit of free snacks and drinks"
Ulemper: "The boarding staff at Oslo airport should not be the money maker for the company and not choose languages by face .. my one was pulled out because it was 1nch to tall the woman before me sane language nothing they charge me another fee"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "The comfort of the 10hr flight"
Ulemper: "Not that many movies on selection"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "First Class cabin in need of repairs, seats broken, media is archaic, crew tries hard but their tools and services are minimal. The premium food options make coach anywhere else seem grand and there are no amenities like a pillow etc. I knew most of this when booking and I don't really drink or eat much but really this product is sub par. Still I have a seat which becomes a bed and for long haul flights that's what I want. So there is that. Also no on line checkin and never try to call the customer service.......it's very 1990's. Finally Norw Air had to sub contract out the equipment and crew on this Rome to NYC flight. I understand the sub contractors seat are better than NA's First Class seats. Stay Tuned.....this was my first R/T.......I may give it one more try and report back."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Ulemper: "The plane was delayed for hours and there was no offer for water or any other assistance. The reasoning behind the delays were not communicated and being a midnight flight delayed to 2:30/3am was exceptionally painful."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Good flight. Great service"
Ulemper: "Sat not comfortable"
Fordeler: "Easy check in, friendly staff"
Ulemper: "Terrible music before take off and after landing"
Ulemper: "They forced me to check my bag leaving JFK. Charged me $250 to check it and then proceeded to lose my bag. They have since refused to refund my money. Don't ever fly this airline"
Fordeler: "The crew from the gate/customer service desks to the flight crew were very nice, Norwegian is very lucky."
Ulemper: "My flight was delayed by almost 6 hours. For days I received alerts about it being my last chance to upgrade my flights. Many hours before my flight they knew the flights were delayed yet I did not receive one text or e-mail to let me know. I was at the airport for 9 hours. 9. Worst part is that I'm not even the only one."
Fordeler: "I rute begge veier."
Ulemper: "Chaotic boarding and crew indifferent to passengers"
Fordeler: "Nothing memorable about the flight (which is a good thing!)"
Ulemper: "It was late taking off and late landing, but we had nothing that was time critical so that was okay for us."
Fordeler: "The price is low, but not worth the horrendous seating."
Ulemper: "Very tight seating. There is almost no legroom and the seats are very narrow. They nickel and dime you for everything. Its hard to even get water. Entertainment choices are pretty weak."