Fordeler: "Friendly crew"
Ulemper: "Not piling up people like sardines in a can."
Fordeler: "The crew were friendly, helpful, and attentive. I'd love to fly with them all the time"
Ulemper: "The business class seat felt a bit claustrophobic when in lie flat mode"
Ulemper: "Staff was very friendly, courteous and helpful."
Fordeler: "Crew was very attentive and courteous"
Ulemper: "More fruits and non-starchy vegetables would make food more enjoyable"
Fordeler: "Food was really hot and good customer service"
Fordeler: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Fordeler: "crew was friendly"
Ulemper: "seats were way too cramped - worst flight ever that way - what has happened to Swiss - there is no room - horrible!!!"
Fordeler: "I liked that it was a straight flight from SFO -ZRH. On board entertainment was great."
Ulemper: "Seating is way to tight. Service from crew is nothing at all like it used to with Swiss. Nearly a smile from crew ( both legs of flight) mostly just hand motion when serving food. Food was a big disappointment too. It feels like all the good service is reserved only for business and first class !"
Fordeler: "Superb crew; surprisingly delicious food (better than some first class meals I’ve had in the past)."
Ulemper: "The seat was remarkably uncomfortable. I fly business or first class when traveling overseas (prefer business class) specifically to be able to rest - this was the most uncomfortable I’ve experienced in the last few years."
Fordeler: "Swiss is always excellent"
Fordeler: "The crew"
Ulemper: "More comfortable seats"
Fordeler: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Ulemper: "It was perfect !"
Fordeler: "Crew was lovely! Friendly and happy. Well organized and responsive."
Ulemper: "Overseas flight seats were tight going and coming, and being that long a flight you feel you are sitting on top of your neighbors. Air quality descends on a long full flight, it became claustrophobic by the end. There was only an option for vegetarian-vegan, but I am not vegan. I won't do that again. My daughter's bag didn't make to SFO, even though we were early to check in."
Ulemper: "Crew was excellent Seats very short on leg room and hard cushions"
Fordeler: "Swissair seating is cramped with 10 across in coach in Boeing 777. The only reason for not giving "poor" rating on this particular ZRH-SFO flight, was the empty seat next to me."
Ulemper: "Next time, I will give Turkish Airlines a chance, because their aircraft seats only 9 across in Boeing 777 coach. On the SFO-BUD flight, the connection is through Istanbul, but the flight time is the same 15 hours, as on the SFO-ZRH-BUD route. In addition, two checked bags are free in coach."
Ulemper: "I wanted to get some work done on my flight but I couldn't even open my laptop screen more than a few inches."
Fordeler: "The. Crew were amazing"
Ulemper: "Lpst my luggage"
Fordeler: "The crew was very helpful & friendly"
Ulemper: "The a/c or fans were on too high"
Fordeler: "Food service is adequate."
Ulemper: "Standard complaint, but economy seats are way to squeezed in!"
Fordeler: "All of the flight crew was personable and ready to accommodate any need we might have. Before we could ever get hungry, the staff was coming down the aisle with another serving of pretty good food!"
Ulemper: "We did have to wait on the plane for an hour after boarding, but I believe that was mostly due to wind."
Ulemper: "Cabin temperature was a little hot"
Fordeler: "Although sitting in a plane in coach could never be considered a wonderful experience, Swiss Air did the most to make it so. in particular the crew was very responsive and cheerful. The leg room wasn't bad and they were very liberal with their wine and beer offering."
Fordeler: "The crew fed us well throughout the flight--and we got free wine with dinner. The food was pretty good for airplane food. We got fresh dinner rolls, salad, dessert, and Swiss cheese. We got ice cream part way through the trip. I loved that we got a piece of Swiss chocolate on each leg of the journey. The crew was friendly. There was a screen at each seat where you could watch movies or TV, listen to music, or track your flight. The entertainment was free, and the crew provided free earphones. Blankets and pillows were provided."
Ulemper: "Like most planes, there was not enough leg room. It makes it pretty uncomfortable for an 11-1/2 hour flight. The boarding was a little confusing, but no serious issues."
Fordeler: "Several rounds of beverage service along with tasty food and a great large-display entertainment, we were very pleased with the blankets and entertainment, and frequent service. It helped we had 3 seats for two people also."
Fordeler: "One on the plane service and food were very good. In flight movies limited in number of choices"
Ulemper: "Flight delayed over an hour because they couldn't fuel the plane and had to wait for trucks. Did not update the board at the gate with boarding times and people waited on long lines unnecessarily because they did not update the boarding times. Very frustrating."
Fordeler: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Ulemper: "unable to choose seat without paying extra."
Fordeler: "Excellent crew"
Ulemper: "Terrible seats :-("
Fordeler: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Ulemper: "The entertainment screen was difficult to see when the person in front of me reclined because the screen was not perpendicular to my line of vision. I survived based on the other qualities of the flight."
Fordeler: "I take the flight from ZRH to SFO several times a year. Typically on time, typically good service, food and drinks"
Ulemper: "The entertainment on the Airbus 340 is outdated and the screens are terrible but that is the only problem. ugh better with the new 777. Unfortunately not the case today"
Fordeler: "The service is the best!!! I enjoyed everything!!"
Fordeler: "The flight from SFO to ZRH was in a newly fitted 777. The seats were very comfortable and we had plenty of leg room in economy class. Great and extremely nice flight attendants - thank you!"
Ulemper: "The flight from ZRH to SFO was in an older 777 and the seats were very uncomfortable with limited leg room in economy. This flight was not very enjoyable. I have to say though that the very friendly and helpful flight attendants were compensating for this. Thank you!"
Fordeler: "Great service and flight. Thank you kayak for the great price!!"
Fordeler: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Ulemper: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Fordeler: "Crew was amazing. So patient and accommodating, even when passengers were a bit impatient. Cabin was clean, and it was good to have blankets and pillow on a long flight."
Ulemper: "Boarding was a bit chaotic. Food was okay but not substantial. Comfort was terrible in my seat - for some reason I had a seat with a metal box underneath so I could not stretch my legs. And the fellow next to me, in the middle, was over 6 feet and was VERY uncomfortable, even though he had legroom. There were good options for entertainment, but it was unreliable and had to be restarted once. Also, the screen was terrible quality and I could not see no matter how I adjust the screen angle or the light."
Fordeler: "Service was excellent and very friendly."
Ulemper: "The seats are terrible. Narrow, the armrests edgy and only partially movable. A large metal box under the seat takes away 2/3 of the legroom. The entertainment system is outdated, screen has no contrast and can only be viewed at a straight angle, which is impossible as soon as the seat is reclined."
Fordeler: "The crew did a great job of handling our 2-hour delay in starting from Zurich - we were kept updated on what was happening, the aircraft was at a comfortable temperature (not too hot, not too cold), and we were given water during the wait. Also, during the flight, the crew kept coming through with more water, which was VERY NICE! Plus, the moist towels prior to landing. It makes a big difference in comfort levels for such a long flight."
Ulemper: "The on-board entertainment system was old and very clumsy to handle (with the embedded control in the arm rest). Also, it crashed on me two times and had to be re-booted, which was frustrating and took a long time every time it happened."
Fordeler: "The ground and aircraft staff are very professional, friendly and helpful."
Ulemper: "The aircraft was old, with subpar AC. We would either get freezing or hot and stuffy air. The seats were quite uncomfortable, worse than on recent trips with other airlines (Air Canada, United, Air France). Neither of our entertainment systems worked, despite the best efforts from the crew to reset them. Finally, the food was very disappointing for a European airline."
Ulemper: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."
Fordeler: "Service is above average, flight attendants very friendly and helpful."
Ulemper: "Only one choice of the lunch dishes was available, since they had run out of the second one."
Fordeler: "Nice smooth flight, good service, comfort, food, crew, and entertainment. Crying toddlers made it hard to sleep."
Ulemper: "I paid for a seat on the aisle with extra leg room. Seat 24D. There was only minimal foot space because of some type of metal box under seat 23D. I don't think that I should had to pay $45 for the extra leg room just to receive cramped foot space."
Fordeler: "Loved the entertainment. Food was great!"
Ulemper: "There was no indication of what line went where while in the boarding process. Nobody told us that we needed to get a blue stamp (??) on our boarding ticket, for what I still don't know. So then we needed to get in ANOTHER line and get the stamp and then stand in line AGAIN just to get on the plane! For being Swiss you'd think you'd have this part down AT LEAST! Boarding by seat number would have been a better idea. Everybody was all over the place getting their bags stored above."
Fordeler: "The flight crew were great very friendly & service oriented as far as getting your food & water"
Ulemper: "My partner & I were given separate seats. We tired to reserve our seats online according to instructions & time but the online registration wasn't working properly. We had to wait til we were at the airport to do that. When checking in we were told we had to wait til onboard? Then once on board told no. So we were not able to sit together & weren't even in the same area of the plane. We also had an old plane & seats very uncomfortable. The movie screen was barely visible so basically u could just listen."
Fordeler: "Food was overall not bad. It would have been nice to have more snack options if I was hungry in between meals."
Ulemper: "Landed early but there was no gate so we just sat on the runway. We also sat on the runway long past when we were supposed to arrive. I'm not sure why there still was no gate when we passed the time that we were supposed to arrive. There were also no power outlets in the plane. For such a long flight, it would be great to have power outlets to charge devices while flying. Flight was also kept very cold. Not very good entertainment options."
Fordeler: "As above."
Ulemper: "As above."
Ulemper: "seats not too comfortable, if seated right next to the toilet I should pay a lower fare!"
Fordeler: "Crew was very friendly and took good care of the passengers"
Ulemper: "Terrible delays"
Ulemper: "We weren't alerted there was a chance of delays. Over two hours late."
Ulemper: "Better food offerings"
Fordeler: "No food, late by hour"
Fordeler: "Excellent crew and clean aircraft"
Ulemper: "Sat on tarmac for 20 mins because we were early..."
Fordeler: "The crew was communicative and courteous."
Ulemper: "There was a flight delay in LAX due to a maintenance issue. The captain and crew informed us before we boarded the plane which was excellent. However, they could not figure out what was wrong with the planed and delayed the boarding for another 3 hours, putting our 1900 departure time to 2100."
Ulemper: "I came from a long trip from France, the seat I was assigned was not reclinable, close to the restroom. I was totally exhausted from the previous flight, not able to sleep at all and when I tried to stretch my legs by sitting sidewards on the aisle a crew member keep bothering me to keep my legs out"
Fordeler: "Very comfortable, no complaints."
Fordeler: "Nice new seats"
Ulemper: "Was too warm inside the plane. Boarding address was mobbed and not very well managed"
Ulemper: "Took off late. Other than that very comfortable and great experience"
Ulemper: "THE FLIGHT WAS 5 HOURS LATE"
Fordeler: "It is a busy travel day and this flight was unbelievably smooth. The entire crew was competent and friendly."
Fordeler: "Overall service was great."
Ulemper: "Flight was delayed 5 hours."
Fordeler: "Having three seats."
Ulemper: "I had three seats to myself! After getting elbowed all the way from Amsterdam to Minneapolis, I was tired and I slept three good hours."
Fordeler: "Better than average entertainment system for domestic flights."
Ulemper: "Boarding done against logic: my seat was in the last 5 rows of the cabin and I was scheduled to board in the final group. When I got to my seat the first 30 rows were nearly fully, but the back of the plane was half empty. The whole time the gate agent was urging passengers to move faster through the aisle, but Delta should really rethink its boarding strategy. It shouldn't take 40 minutes to board a 757."
Fordeler: "Transfer f from first flight leg"
Ulemper: "Food and the 757 lay out"
Fordeler: "Great service"
Ulemper: "Look, if your kid is so young that he can’t get in a plane without screaming for four hours, you shouldn’t bring him on a plane and subject 200 people to that. It’s rude and selfish."
Ulemper: "Sat on the runway for over an hour to get the gate. Unacceptable."
Fordeler: "Friendly staff"
Ulemper: "Napkins stuffed in the overhead to fix presumably the rattles."
Fordeler: "The flight was very good, no complaints, good service and we flew on schedule"
Ulemper: "We were split into two boarding groups, one for priority and one for everyone else. This was good but the priority line was just a bit too far away for the announcements to be heard. This added a little bit of confusion. This was at gate B36 at JFK Airport's Terminal 4."
Fordeler: "Didnt expect dinner but was served"
Ulemper: "Delayed flight, offset entertainment, touch screen un responsive"
Fordeler: "Everything went smoothly - very happy"
Fordeler: "crew kept a great attitude throughout"
Ulemper: "Having to find my boarding pass to deplane"
Fordeler: "Crew were very friendly specially with my 6yrs old daughter"
Ulemper: "late leaving, arriving and taxing."
Fordeler: "They were comprehensive and tried to move fast"
Ulemper: "Delayed flight because they didn’t had the crew ready"
Fordeler: "Boarding was fine. And service was good."
Ulemper: "TV controls didn’t work. So I couldn’t watch anything for the 4+ hour flight."
Fordeler: "The movie selection is very good"
Ulemper: "Both boarding the flight and getting off the flight were severely delayed. The flight attendants also seemed to ignore half the plane when handing out drinks and when picking up trash. I had to flag someone down after they had simply walked past my row both times."
Ulemper: "Flight was delayed by 2 hrs. Annoying!"
Fordeler: "What an easy flight. Run very well!"
Ulemper: "The crew seemed a bit tired, but it’s the season"
Fordeler: "Being on time."
Fordeler: "We were not happy with our flight my flight got cancelled 3 times I miss work they need to reimburse us and also reimburses the hotel cuz we had to stay at a hotel because they cancelled our flight three times and then our flight that we went out on Monday was late because of a flight attendant arriving late to the hotel to the airport"
Fordeler: "The temp"
Ulemper: "It was too hot."
Fordeler: "It got me to SFO earlyish"
Ulemper: "Was told to go away and wait for name to appear on screen for seat assignment. Was seated apart from travel companion. Got to sit next to folks with questionable hygiene, seat broken. Seatbelt broken. Stuck in back of plane window seat and was supposed to be “happy”. I was brilliantly ignored by crew. Seat back entertainment broken snd flight crew never answered the call button. Got to watch bag handlers throw and drop luggage like true gorillas. Delta, this time you truely are the worst. Wont book you again."
Ulemper: "Delayed for an hour and fifteen minutes"
Fordeler: "The crew on Delta create a welcome atmosphere every time I have flown with them."
Fordeler: "The entertainment options and noticing the little touches that Delta is making to improve the brand and experience."
Ulemper: "Seems like there are legacy "attitude" issues with the crew. I sat on the aisle yesterday, and SEVERAL times I was bumped, quite rudely, by passing crew. In one instance, as they passed to pick up trash, they took two of my three items. They started walking on, and I tapped them as they passed to pick up the third. She brusquely turned and said: don't touch me to get my attention. No please; quite rude, and unnecessary."
Ulemper: "Horrible wait if nearly 30 minutes after landing"
Fordeler: "The boarding was efficient"
Ulemper: "Three hour departure delay. No explanation given. No apology."
Ulemper: "Flight was delayed for very 4 hrs sat in plane for 2.5 of those. Flight was delayed dye to strike in Barcelona. But replacement plane had fueling problems delaying the flight another 2 hours"
Ulemper: "Zero communication to the passengers as to why we were delayed for almost an hour sitting on the plane"
Fordeler: "Crew was polite"
Ulemper: "Rocky takeoff"
Fordeler: "I didn't like anything about this flight. Only benefit of the doubt is the 2 hour delay as a runway in SF had shut down."
Ulemper: "We had seats at first where there was what looked like bubble gum bits stuck on one of the food trays. The flight was clearly not cleaned although it landed 2+ hours before the departure. We had to ask for a wet tissue and clean it up. That was of no use too as it wouldn't scrub off. My wife was feeling under the weather and so we asked for a blanket. The blanket was hardly a blanket and more like a towel. We then luckily could switch seats as there were 2 vacant. But, the air conditioner was leaking water in the seat to our left. The crew was callous and just stuck the passenger with some napkins saying it does that. I don't fly Delta a lot and my experience in this trip isn't inspiring much confidence."
Fordeler: "Both flights were on-time, no gate changes. Staff was friendly enough, and seat back entertainment was appreciated. Everything went as you always hope it does for flights!"
Fordeler: "Decent food and drink. Flight attendants were very nice, although not quite as excellent as on the other Air France flights which I had on this trip"
Ulemper: "The seat is angled when fully reclined so there's a feeling that you'll slide off the seat, making it difficult to find a good position to sleep. Video screen seemed quite large. Headphones were noise canceling and worked well"
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "Flight delayed"
Fordeler: "Food and crew were good"
Ulemper: "The seats recline back so far that it really intrudes into the space of the person behind you. At one point the guy in front of me reclined back so far and fast it slammed my eReader and spilled my coffee. Also the touch screen media app does not work well on Lufthansa."
Fordeler: "Upgraded to business class for a reasonable fee."
Fordeler: "Literally one of the worst check in experiences I have ever had traveling"
Ulemper: "The person checking me in could have given me a few minutes to help me understand the flight delay"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Cabin crew's service was excellent! Very attentive and friendly. Special diet (gluten-free) dinner was delicious. Lavatories located downstairs."
Ulemper: "Economy seating was too tight. Not enough space or leg room."
Ulemper: "Sittinf in the middle"
Fordeler: "Comfortable seats, good selections of movies for entertainment. Polite flight attendants. Overall a relaxing trip."
Ulemper: "Weak selection of TV shows for entertainment, but movies selections were very good so overall not a real problem."
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "Flight crew was amazing, as well as the first meal....restaurant quality."
Fordeler: "They were great with service"
Ulemper: "Having to have to close my window shade so I couldn't see outside"
Ulemper: "The TV sound didn’t work too well. Excellent staff Ms Maria Was very gracious."
Fordeler: "We were treated very well by all staff. Very nice crew"
Fordeler: "Gate, boarding and smooth sailing on A380 bus by the pilots"
Fordeler: "Excellent crew. Great entertainment options."
Fordeler: "Upstairs deck for economy is a small space but is relatively quiet. Boarding was relatively quick through electronic gates where you scan your boarding card. Flight attendant was very personable. She was checking some passenger names as some seemed to have switched seats and remembered mine for the rest of the flight. Something you usually get in business class but a first for me in economy. They also came around several times during the flight with water/juice, and snacks. Entertainment was ok. A mixture of newer movies available."
Ulemper: "Like all economy seating not much space especially when the person in front reclines their seat. This makes getting in and out of the seat a little difficult. Food a bit limited. 2 main meals for this flight (lunch/dinner) - chicken or pasta for the first one and beef or pasta (again) for the pre-landing meal. Also the attendant didn’t know the translation of the pasta dish from German to English so that was a bit disappointing. One thing to note. I flew Hamburg to Frankfurt to connect to the San Francisco flight with a 1 hour layover. You need to go through passport control in FRA and then I hustled to get to the gate. They were boarding as I arrived but maybe 10 minutes later and I would have missed my flight. No issues with the airline just a cautionary note on the layover time. I would likely book an earlier connecting flight to give a bit more time."
Fordeler: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Fordeler: "Comfort and space"
Ulemper: "Plane was scheduled to depart at 10:30 and didn't leave ground until 11:40, unacceptable."
Fordeler: "Food was pretty good,Lufthansa one of the best companies to fly with."
Ulemper: "delayed boarding then waited three hours after we boarded for deicing. The piolet and crew did not update us. Made the flight very long."
Fordeler: "All worked as expected"
Ulemper: "No remarks to make"
Fordeler: "Quiet comfortable flight"
Ulemper: "Unorganized biarding and no labeling on hallway what direction to take."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Ulemper: "Unable to make the flight due to connecting flight being cancelled."
Fordeler: "Flight attendants were great, friendly, courteous and responsive. The relaxation and mediation program was great! Boarding was fluent and easy."
Ulemper: "No matter what you try to order on the airplane is totally disgusting. If it's not overloaded with cheese and tomato sauce then it's overcompensated with spices (salt or chili). I will never understand why it is so hard to provide simple, fresh and enjoyable meals. Chairs in economy are rarely cleaned up and one can see on the cushions that they are worn out and have lost their padding making the seats very uncomfortable. There was no foot rest available (which is such a simple addition that helps a lot) and the "holder pocket" on the seat in front was a simple net completely useless. Tables were dirty suggesting they were never cleaned and disinfected. Knowing that the highest source of viruses are the tray tables and the pockets in front I would expect attention to be focused on those- it not only impacts the health of the traveler but more important that of the crew. Why is it so hard to think of this business two fold: make revenue but mostly be kind to humans."
Fordeler: "The positive attitude of the crew members. Even though flight long they continued to smile. Very smooth flying and plane on time. Free drinks including alcohol."
Ulemper: "Cramped conditions."
Fordeler: "Lufthansa flights are by far the best way to fly transatlantic!!"
Ulemper: "We were offered two hot meals, each time with the same 2 choices. That's not much to choose from..."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Ulemper: "The food was not enough, not taste. For 11 hours only two meals. I wanted to change my meal with another they refused"
Fordeler: "Everything else"
Ulemper: "Boarding was even more chaotic. No clear signs for premium economy."
Fordeler: "Food was very good, super nice crew. Good selection of movies. Boarding was great, we are seniors, we didn't ask for assistance beforehand, but the person at the gate called us over and had us board early. Much appreciated!"
Ulemper: "Seats were just too cramped. We chose seats and paid extra to do that, but the seating charts really didn't give a very good idea of what to expect or how to choose. Announcements were to difficult to understand. Also in the gate area, I couldn't understand names at all. Need to slow down and speak more clearly."
Ulemper: "11 hours of crying babies was too much. The practice of placing 4 cribs together on the bulkhead encouraged one baby to set the others off screaming. The toddler siblings then started fussing, the parents were then jumping up and down, jostling the other passengers, it was a nightmare! Hated every minute of it."
Fordeler: "I liked how organized the crews are. The flight attendants are driven by efficiency. Things were done quickly like serving drinks and water. Appreciated having the hand towel to wipe the hands before serving the meals."
Ulemper: "I fly economy class with United and Lufthansa when I travel from the US to Asia or Europe. Lufthansa seats feel narrower. I am only 1.62 meters in height. I felt there was not enough room for a 12+ hour flight (delayed by one hour). The small leg room began to take a toll after 6 hours of flight."
Ulemper: "This long haul flight was on an Airbus plane with five restrooms in the basement. There was not enough space to accommodate people waiting in the basement so people had to stand on stairs or by the galley. Flight attendants kept on telling people not to do so but there was simply not enough space."
Fordeler: "going home"
Ulemper: "support call line entertainment food connection time all sub standard in economy plus... will not use again."
Fordeler: "Enough room for short flight, flight staff was fabulous. No recommendations or complaints."
Ulemper: "Everything was great"
Fordeler: "The price for a direct flight was reasonable"
Ulemper: "Wifi wasn't working and movie selection poor. No individual screens especially for a 10 hr flight. Staff were not that friendly either. Old plane and small seats. I would rather pay more for a more comfortable flight."
Ulemper: "I did not like the surprise of having to pay for a seat reservation, once I had purchased my tickets. This was costly and certainly unexpected."
Fordeler: "this flight was short and sweet!"
Ulemper: "It was long terrible 24 hr journey with a pregnant wife"
Fordeler: "The whole flight was very comfortable"
Ulemper: "all the food relied on bell pepper for flavor. Bell pepper is highly overrated"
Fordeler: "Food was terrible"
Ulemper: "Toilets were not clean"
Fordeler: "The plane was incredible,the comfort,service,food was outstanding!I have been flying with many airlines over many years but this was amazing!!!Thank you,Lufthansa!"
Ulemper: "No complaints"
Fordeler: "Good flight, liked the extra leg room."
Ulemper: "While on board, the flight attendants forgot to give me food. They gave me drinks, but good until I asked another attendant. Bad service!!!"
Fordeler: "It was good because I was placed in EconomyPlus"
Ulemper: "Was not able to check-in on line and I could not book my seat - so I was just assigned seating. Fortunately it worked and I got the window seat on the shorter flights and an aisle seat for the longer flight."
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Ulemper: "The touch screen did not work properly"
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Fordeler: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Ulemper: "All of the less than good, obvious!"
Fordeler: "Excellent crew, good food & movie selection."
Ulemper: "The KLM crew are always great serving and treating you. Well above many other airlines."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Very friendly crew and on time with no problems."
Fordeler: "Crew was helpful and food was very good"
Ulemper: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Ulemper: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Fordeler: "The crew are amazing! Attentive and friendly."
Ulemper: "The seats could have been bigger."
Fordeler: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Ulemper: "If I knew how to recline my seat earlier. I did try several times"
Fordeler: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Ulemper: "Boarding could be better"
Ulemper: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"
Ulemper: "wasn't able to take the flight since I missed it"
Fordeler: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Fordeler: "Good selection of movies."
Ulemper: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."
Fordeler: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Ulemper: "Nothing to say"
Fordeler: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Ulemper: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Fordeler: "Great on board service from a very professional crew."
Ulemper: "Can't think of a thing."
Fordeler: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Ulemper: "That it didn’t happen."
Fordeler: "Food was excellent, frequent and filling"
Ulemper: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."
Fordeler: "The leg room, was surprisingly roomy"
Ulemper: "The food and that there was no entertainment."
Fordeler: "Very friendly crew going out of way to assist in making trip comfortable"
Ulemper: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Fordeler: "Friendly attendants. Decent food, and frequent snacks and beverages."
Ulemper: "No charging ports for electronic devices."
Fordeler: "Really friendly staff. Great service"
Fordeler: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Ulemper: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Ulemper: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Fordeler: "Very friendly and helpful personnel."
Ulemper: "At some point the luggage was lost. here."
Ulemper: "Flight was delayed 8 hours. Arriving at Incheon, discovered ground crew were unaware of our arrival to take this connecting flight. However, we were put up overnight in a hotel, which was nice."
Ulemper: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."
Fordeler: "Loved the service...everything was excellent"
Ulemper: "The bus class seat was a bit narrow at the feet"
Ulemper: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Fordeler: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Ulemper: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."
Fordeler: "Excellent service, excellent food."
Ulemper: "Kommer ikke på noe"
Fordeler: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Fordeler: "Good and plenty of food available."
Ulemper: "No power to charge phones, laptops, etc and no WiFi available. For such a long trip (10 hours) below industry standard."
Fordeler: "Special treat for King's Day Friendly crew"
Ulemper: "15 min late boarding 30 min delay leaving the gate Very little leg room"
Fordeler: "Alt gikk greit så totalt sett fornøyd, dro før tiden og landet før så da fikk vi bedre tid i Amsterdam før neste avgang. Hyggelig besetning."
Ulemper: "Helt grei mat men ikke noe mer enn det."
Ulemper: "I slept didn't have snack offered and no entertainment"
Ulemper: "hadde sete 3C rett bak economy plus der satt det bare 2-3 mennesker men jeg fikk ikke lov å bruke toallette fremme på tross av at der var serveringsvogn som blokkerte midtgangen, helt uforståelig!"
Fordeler: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Ulemper: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Fordeler: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Ulemper: "They didn't give any napkins out with the food which was weird."
Fordeler: "Newer plane. Dimming windows, upgraded bathroom. Flight crew very pleasant."
Ulemper: "Boarding wasn't announced. Limited in flight movie selection. Food was average. Same dessert for both meals served."
Fordeler: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"
Ulemper: "Our flight from Nairobi to Lusaka was cancelled for some reason and we did not find out until we happened to log into the website to double check our itinerary. They automatically rescheduled the flight only giving us 25 minutes to reach our next flight...impossible. so, after calling, we were re-booked again and forced into a 13 hour layover in Amsterdam. Our original flight plan had 4 hours. so, because we are a family of 7 with a baby, we had to buy a hotel room to rest, costing us a lot of extra money we had not planned to spend. We contacted KLM for help with the cost but were rejected. We also lost 5 bags somewhere between Chicago and Lusaka, but after 2 days, we received them."
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
We booked through Kayak and ended up with tickets from a 3rd party named Chatdeal. They never notified us of a flight timechange of flight leaving 5 hours earlier. That time change happened months before from what I found out and we obviously never made it on the plane. They were not able to book us the following day because they" hadnt heard back from the airlines". At this time I have been waiting over 2 weeks to get any update about a refund or a rebooking despite reaching out both by phone and chat. From my point of view they are scamming people until I see that refund for a mistake that they made and it resulted in me not being able to see my mother who is dying. Any reach out from Kayak to hold them accountable would be appreciated.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
Not enough food for 11 hour flight……the cheese wrap before landing was a joke.
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
More free food selections
Cannot get an extra nonalcoholic drink without paying for it. For such a long flight, annoying!
The most comfortable business class seat/bed I have experienced. A lot of room to stow all your stuff. And excellent food and service, to boot!
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
The trip was smooth and the service was excellent.
More water delivery and less time between meals. Good food and staff
Ulemper: "Only serving beef as meal in economy was not great. A choice would be better."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Ulemper: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Good selection of movies and music. Food was mediocre."
Ulemper: "Our seat location was near the toilets in the middle of the plane. Seemed like an unusual high number of passengers constantly using the toilets throughout the flight which created long ques in the isle and very unpleasant smells. Would never select these seats again."
Ulemper: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Fordeler: "Nothing really; this looked like the cheapest transatlantic airline that I have ever taken. Will try to avoid in the future."
Ulemper: "Limited selection of food, snacks, and drinks Limited selection of movies"
Fordeler: "Boarding on time"
Ulemper: "Unfriendly crew & awful food"
Fordeler: "This airline is punctual and the pilots are good."
Ulemper: "The service is minimal, you pay for any alcohol and the food is nothing to write home about."
Fordeler: "The only thing that saved the flight was a good crew and decent food."
Ulemper: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."
Fordeler: "Crew, food"
Ulemper: "Boarding could have been smoother. Entertainment system could have a better selection of movies and tv programs"
Fordeler: "The crew on-board were polite and did a fairly decent job, with what they had to work with... It's a big long flight of 11+ hours, so tough to deal with so many people. An unexpected surprise was the nice selection of all types of movies to watch and kill time."
Ulemper: "300+ People on a plane will "radiate" heat, so the temperature inside the cabin after 6 hours was so hot that I was perspiring profusely. I even requested it be adjusted, which it seemed to be for a few minutes but then right back up to 27°C... it is too long of a flight to be that uncomfortable with no adjustments considered. I asked other passengers if they too were "uncomfortable" ALL said yes. This would have solved also in my opinion the screaming small children that were also obviously "irritated" A cooler cabin would have induced a "sleep" environment, none of which I was able to get. Sadly, based on this alone, I will not fly SAS again, unless Business Coach class or 1st Class. I was surprised that an additional Coca-Cola was charged for when some beverages were complimentary... puzzling."
Fordeler: "- Seats are fairly comfy (as much as one can hope for an economy seat) - Excellent meals. I'm impressed that I'm getting things like ganache and cold-pressed juice in airline snacks!"
Ulemper: "- Wish the entertainment/movie selection was better, or that the foreign films had subtitles,"
Fordeler: "I was treated by the cew very, very badly. Food was terrible."
Fordeler: "Great flight, friendly crew, good food, entertainment was ok"
Ulemper: "Cramped with no storage, ticket was stand-by took some time to convert to boarding pass and get seating to enter the plane as one of the last people,"
Fordeler: "The service is nice, people are friendly, and good environment at airport!"
Ulemper: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Fordeler: "Very friendly crew Intime departure and arrival"
Ulemper: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"
Fordeler: "Delayed flight arrived nearly on time."
Ulemper: "- Boarding process chaotic. Boarding began 20minutes after the scheduled delayed-boarding time without any notice. Gate seating area at CPH was far too small - very stuffy and standing room only. - Aircraft on its last leg. Most of the A340's seats had broken cupholders. Restrooms were out of paper/soap with no attention from crew. Overhead personal lights were either burnt or malfunctioning. - Lunch meal was decent. pre-landing meal is the same as the snack... some sort of dry and non-appealing wrap. - Crew did not perform passenger safety-check before takeoff and landing (seat backs raised up and seat belts fastened)."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Good legroom good food in early"
Ulemper: "Waiting area at gate to small not jalf as much seating as needed"
Fordeler: "I am pleased we landed."
Ulemper: "entertainment system did not function properly. when it did, movie selection was terrible. very mediocre flight experience by mediocre, government funded airline that doesn't really need to compete for business."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "Boarding, comfort, cost of tickets"
Ulemper: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Ulemper: "Mostly junk food"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "I liked the movie quality and overall order of the stuff and the flight."
Ulemper: "Since when do I have to pay for wine? :( Also, too few movie choices."
Fordeler: "Very comfortable 11+ hr flight. I also had an empty seat next to me so maybe that helped? The food was great."
Ulemper: "I wish the landscape cameras worked the entire time!"
Fordeler: "Entertainment variety"
Ulemper: "You had to pay for drinks"
Fordeler: "Ground crew was very helpful and flight was comfortable."
Fordeler: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Ulemper: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Food was ok"
Ulemper: "Crew members not friendly."