As it is a long flighg, would appreciate if flight crew regularity asks passengers if they would like refreshments
information guide where to go next gate.
Ulemper: "Raise the cabin temperature"
Ulemper: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."
Fordeler: "Great crew But... Many wild children, loud babies. I was in seat with extra leg room so I had no space for my purse & carry on and had to store in overhead bin. After take off, I retrieved my purse & carry on to get my glasses and purse. The flight attendant gave my bin space away to someone..."
Ulemper: "See above... Who didn't upgrade their seat. My items had to go into bin 3 rows back. Very inconvenient & very difficult to retrieve after landing. I will never pay the additional fee for extra leg room again."
Ulemper: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Ulemper: "Flight way too cold"
Fordeler: "Boarding went smoothly, crew extremely curtious and helpful."
Ulemper: "Plane was an older model and I did not have strength to recline seat. Quality of seat back screens poor and hand sets difficult to navigate for a technophobe like Ma."
Ulemper: "Everything. Singapore Airlines had a great reputation. Imagine my disappointment. It was a horrible flight. The crew was nice enough, but inattentive. The food, if such a term may be applied here, was inedible. Just vile. In flight entertainment was a complete joke. Boarding was awful, but it always is. Seats were extremely uncomfortable. This racket is the ultimate way to rip somebody off of $1000. Horrible."
Ulemper: "Short and sweet. Flight left on time and landed about 15 mins early. Crew was wonderful"
Fordeler: "Boarding. Timely departure"
Ulemper: "Entertainment selection."
Fordeler: "I like everything crew, etc"
Ulemper: "Nothing reallly"
Fordeler: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Ulemper: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Fordeler: "As a frequent flyer, I have found out that the few dollars i spend more on SQ is well worth it"
Fordeler: "Seats are big as old plane"
Ulemper: "Very old plane, entertainment system therefore very old too. Service was slow, 2 hours after start till they serve dinner, another 1 hour to clear. No special boarding for staralliance gold members"
Fordeler: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Fordeler: "Great service."
Ulemper: "Disinfectant smell."
Fordeler: "Seats more comfortable than premium economy, staff more helpful!"
Ulemper: "Food was ordinary"
Fordeler: "Flight crew great"
Fordeler: "Menu cuisine is customized for country of travel and food was hogh quality. Staff was very courteous and responsive."
Fordeler: "Excellent flight experience"
Fordeler: "Great experience"
Ulemper: "Seating arrangement was bad"
Fordeler: "Great service"
Fordeler: "great crew service. my first time flying with singapore airlines and they delivered"
Fordeler: "Nothing specific"
Ulemper: "Menu is average but get they need to cater for wide variety of tastes"
Ulemper: "one of the oldest planes i ever used"
Fordeler: "smooth service with refreshments"
Ulemper: "No working seat audio"
Fordeler: "everything is perfect"
Ulemper: "the food on Silk Air can be better"
Fordeler: "Boarding was good"
Ulemper: "Old plane, bad food selection and they run out of omelette in the morning - only seafood as option. Not rude crew but wouldn't call them friendly or welcoming."
Fordeler: "Helpful staff and a comfortable trip. A plus all the way around"
Fordeler: "The service, seats, food, drinks and bed!"
Fordeler: "New movies! Yes!"
Ulemper: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Fordeler: "Comfy chairs and good food on Singapore Airlines."
Ulemper: "Some of the male crew didn't do anything, the females did all the interactive work in serving and helping the disabled as far as I could see."
Fordeler: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Ulemper: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Fordeler: "Excellent seat and pillow cushion... The krisworld in-flight entertainment was extremely easy to use while still having a wide selection of films. The touchscreen was also very simple and did t require a great deal of force to press a button...the steamed towel given before take off was extremely relaxing and set a high standard of expectations during this flight. Almost all of the those expectations were met. The toilets were extremely clean and the service of toothbrushes was the icing on the cake. For my meal I ordered Indian fish curry which could have been a little more spicy (I am Indian so I eat foods with many spices)."
Ulemper: "I would have liked a wider selection of foods in the menu.. Limited options. Also, I had a 11:45 AM flight from BOM-SIN which was supposed to start boarding at 10:45, but instead we started boarding at 11:30 and took off at 12:10."
Fordeler: "Nothing specific"
Ulemper: "No real dramas"
Fordeler: "Attendants are always nice, flight is always smooth."
Fordeler: "Everything else was good"
Ulemper: "Old aircraft with tired looking seats."
Fordeler: "Almost everything"
Ulemper: "The leg rests didn't have enough room to be useful. I'm only 5'10", which is average, not tall, so they should have had more legroom."
Fordeler: "The sevice was on point. Flight attendants were beautiful and worked harder than any other airline I have been on. The uniforms were on point too. The television had every new movie you could watch. Food, for an airline, was great. All drink service was included. Best airline I have ever flown!"
Ulemper: "Wifi cost 12 bucks and hour."
Fordeler: "It was safe, great staff and service! Entertainment was great and lots of options in food and beverage!"
Fordeler: "The staff was very friendly and helpful. I got plenty of meals and they easily accommodated my vegetarian diet!"
Fordeler: "Changed by very helpful ground staff from lousy seats to exit row at no cost."
Ulemper: "Entertainment interface showing its age."
Fordeler: "The ground staff in Sydney!"
Ulemper: "From the moment we checked in in Singapore there was no service. Having travelled first class and Economy before with Singapore I was very disappointed with Business class. My husband and daughter were in First Class. The service was below average to say the least - more training required from check in to on board - (in Sydney the staff on the ground went above and beyond) In Singapore it was very fake and contained no sincerity. The lounge itself was also ordinary compared to others, no Amenity kits or PJs in business class - even Virgin Australia has that! I was so excited to be travelling Singapore again given past experiences but now Im not sure I will want to fly them again."
Fordeler: "In-flight Entertainment. Orderly & on-time boarding."
Ulemper: "Food selection was limited given we were traveling Economy class."
Fordeler: "1. Clean. 2. Punctual. 3. Coke Zero."
I lLike mostly everything.
Very organized airline with friendly and professional air and land crew.
I am deaf & travel alone to India & back to Seattle via Doha by Qatar Airways. They did an awesome services, very friendly and helpful. Since we wear masks all the time during the flights, How can the air-hostess communicate with me? I came to an idea that we communicate each other through texting on my phone which was very helpful! One negative comment is that there are no closed captioning for English movies & dramas on TV. It need to add accessibility for deaf people to enjoy watching during their flights. I will fly with Qatar Airways again in the future.
Fordeler: "Very comfortable and enjoyable flight"
Fordeler: "So so"
Ulemper: "More care and warmth"
Fordeler: "Attentive and friendly crew, leg room"
Ulemper: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Fordeler: "Breakfast was good; the first meal was average"
Fordeler: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Fordeler: "The food was good and many entertaining movies."
Ulemper: "When first boarding the airplane and sitting in my assigned seat. There was terrible smell, the smell of vomit. I notified a crew member and she used a fragrance spray to help."
Fordeler: "Crew was superbly amazing which made flight enjoyable."
Ulemper: "Heating food with plastic containers is unhealthy and might cause cancer to people. It’s scientifically proven fact that plastic and heated food is carcinogenic. So please find other solution for it. Thanks"
Fordeler: "The service was great! I slept almost the whole way in economy and was very comfortable!"
Fordeler: "Qsuite is the best flight experience I've ever had by a long, long way."
Fordeler: "i like the service of qa. its amazing."
Ulemper: "none at all"
Fordeler: "I think that my review and comments about the first portion of the flight apply equally to the second portion of the flight. Despite my criticism of the food, the flight attendant service was above expectations."
Ulemper: "The food. Hire a chef that knows how to make the food palatable."
Fordeler: "Super check in, great entertainment options"
Ulemper: "Cabin crew were not very helpful. Food was average at best."
Fordeler: "Boarding was smooth; Plane was clean; Flight departed on time;"
Ulemper: "Flight arrived late for no obvious reason; Crew was good but not as good as what I have experienced in the past with Qatar and other airlines"
Fordeler: "Great service, friendly and helpful"
Fordeler: "The long flight from Houston to Doha was good."
Ulemper: "The short flight from Doha to Nairobi was uncomfortably because of dry air in the plane."
Fordeler: "Friendly and genuine staff. Clean plane. Staff were well organised."
Ulemper: "Headphones didn’t fit my head and began to hurt my ears. Media cut out a lot."
Fordeler: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Ulemper: "I enjoyed their meal and services wanted to be Oliver Twist"
Fordeler: "Just that the food is quite small but the variety is OK."
Fordeler: "Staff was courteous. Food wasn't too bad. Plane was clean and modern. Ambiance was relaxing. This was a very pleasant flight compared to other airlines."
Fordeler: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Ulemper: "There is nothing in particular .. but i woud suggest .. more good food."
Fordeler: "Video on Demand at each seat in coach. Friendly staff. Also patient staff, what with the languages they have to cover with each flight. The airline goes everywhere so it’s impossible to say what anyone will be speaking."
Fordeler: "Staff was outstanding"
Fordeler: "Access to entertainments"
Ulemper: "CRYING BABY BUT I UNDERSTAND THOUGH"
Fordeler: "Airport was pretty impressive,"
Ulemper: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Fordeler: "Qatar is a reliable airline."
Ulemper: "No matter how many times I have traveled with Qatar (5 international flights in the last year); I still do not receive any benefits such a priority boarding or upgrades."
Fordeler: "Comfy, good food, good service"
Ulemper: "No internet. Limited movie options."
Ulemper: "Flight was delayed for 4 hrs"
Fordeler: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Ulemper: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Fordeler: "All of it was great!"
Fordeler: "Everything!!!! The best airline in the world!"
Fordeler: "Check-in was a breeze; considering this being an internationaly travel, baggage check-in process was fast and easy. Was in and out in about 5 minutes. Goodie bag was a good idea; the goodie bag contains an eye mask, mini tooth brush, paste, hand cream, etc. These all were great idea and definitely helpful. However this is ruined by the tooth paste. It was a tiny tooth paste, fair enough but the opening is sealed tight w/o a way to easily pry open. This was a total bad idea of packaging. Flight tips were also good idea and informational."
Ulemper: "Atlanta to Doha was about 14 hours flight. The seats were cramped and narrow (no side support) Seat cushion has been stripped down to bare minimum, so effectively you may not feel much of a cushion. Cramped legroom Seats felt like junk and I had started having leg cramps after few hours. This so disappointing for a premier airline like Qatar. Overall a very uncomfortable ride."
Fordeler: "Staff were professional, food was good and seats were comfortable."
Ulemper: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Fordeler: "They make you feel like a person"
Fordeler: "It was excellent."
Ulemper: "It was excellent."
Ulemper: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Ulemper: "Catering and seating. They ran out of food and drinks"
Fordeler: "Flight attendants were very efficient and really took care of us."
Ulemper: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Ulemper: "The seat didn't have any inflight entertainment"
Ulemper: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Checking in was smooth.They can offer more options for food.
they give me good service. Thanks
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Good crew"
Ulemper: "Vegetarian Food Better Entertainment System On-Time Departure On-Flight Internet"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Food and plane"
Ulemper: "IST transit"
Fordeler: "Best crew, clean, well maintained, good flight experience"
Ulemper: "Flight was delayed by 1:30 hrs Not much info was given"
Fordeler: "Entertainment options were excellent. A lot to choose from. Provided small travel bag for the flight. Airplane was clean They offered for the first drink a homemade lemon with fresh mint which was wonderful. Will definitely fly them again. Great price"
Ulemper: "Low sodium meal was not tasty. Could not finish it due to lack texture."
Fordeler: "Good food, good crew, free beer"
Ulemper: "Late by 20 minutes. Touchscreen is starting to go out."
Ulemper: "Departure gate to far to get to! Changed gates didn’t notify on time . Waiting at gate to long."
Fordeler: "On time. Really fast the check in. Nice crew. Confortable."
Fordeler: "Boarding was fast and efficient, entertainment options are good and crew is quite responsive"
Ulemper: "Pitch of the seat is bad for tall passengers at only 31" and on older aircraft the touchscreen is atrocious."
Fordeler: "Entertainment was good. Flight was comfortable"
Ulemper: "The crew was unkowledgeable about toddler aircraft seats. The flight was delayed by 1 hour, causing us to miss our connecting flight."
Fordeler: "Movie options were good. Even though I didn't use it, they offer 2 checked bags for free in the economy class compared to the standard 1 that most airlines give."
Ulemper: "Nothing specifically. It was a pretty standard flight experience."
Fordeler: "Overall experience"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Ulemper: "I am handicap and had to take my carry on baggage off the plane with the help of other passengers so I decided to take a different airline back to my surprise the help me with my luggage and carry on and from the moment I arrived at the gate toll I got out of the airport in jfk I was not allowed to pick ip my baggage they did everything I would like a call back from you 2036757227"
Fordeler: "Never got the chance to actually try it."
Ulemper: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Fordeler: "Food quality and robust Entertainment options"
Ulemper: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."
Fordeler: "The crew was fantastic! Very friendly and helpful, and a couple was very helpful in getting me a better seat because I'm 6'4", and for some reason, the ticket people feel it's ok to put me in the middle between people when the extra room seats seem to be given to short people. 3 Flight Attendants worked hard to find me an open aisle seat."
Ulemper: "Turkish Air's seats are too small, with horrible leg room, and they always have their planes too hot. They have to do something about it because if you're over 6' tall, it will be a horribly uncomfortable flight, especially when that flight is 13 hours."
Fordeler: "Flight was delayed. Flight time was changed 5 times."
Fordeler: "Great service. Great food. Comfortable flight both ways"
Fordeler: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Ulemper: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Ulemper: "Sears to close too tight"
Ulemper: "Atl to istanbul flight seat was very close to each other, legroom problem as I tall men."
Fordeler: "The service and food was excellent. The entertainment choices was amazing. They gave me two decent-sized bottles of wine without charging me."
Ulemper: "They give you very little leg room. The seat in front of you touches your knees. After 8 hours in the same position it feels like you are stuck in a coffin or a primatial medieval torture device. The seat begins to hurt your back. You can't get in a comfortable position. You can't turn left or right. There's a little foot rest that gives you 10 minutes of relief but then that gets uncomfortable. If one of the people seated in with the inner row needs to use the restroom then the whole row needs to get up. It's cruel and unusual punishment. The airline just needs to expand the rows by 6 inches. Before you go bring a neck pillow and a butt cushion. Or better yet, pick a seat located in a front section that gives you more leg room. If you have the option then this should be a higher priority over a window seat. You will thank me for this advice."
Fordeler: "Great experience whether I was going or coming. I loved it."
Ulemper: "Waiting on the tarmac for the bus to shuttle us to the terminal. The limitation on carrying my laptop into the cabin. Having to check such expensive, delicate equipment under the airplane where baggage handlers couldn't care less about how they manhandle the luggage sucked."
Fordeler: "Crew and entertainment were excellent"
Ulemper: "Seat assignments I made on line got changed."
Ulemper: "Choice of food on business class was very limited"
Fordeler: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Fordeler: "The flight and crew is always great"
Ulemper: "Food and not a great movie selection"
Fordeler: "It's an international flight and they don't offer other food alternatives."
Fordeler: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Ulemper: "Thankfully I did not have to interact with the flight crew or on-ground customer service very much, especially after my flight from San Francisco to Istanbul (which was an absolute nightmare)."
Ulemper: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."
Fordeler: "Good food Good service very good entertainment"
Fordeler: "Food, kit with slippers etc, movie choices, food"
Fordeler: "Food and service were great. Plane was super clean and economy seats were very comfortable."
Ulemper: "The in-flight entertainment system didn't work on the way back."
Ulemper: "I showed up roughly an hour before the flight, as I had no bags to check in. The employees at the check in counter had already cleared out, so I was unable to get my boarding pass. Then when I called in, they were extremely unhelpful. They gave me no alternative options, and instead only listed out a ridiculous list of fees and said I they could get me on a flight a different day for a total cost that was greater than what I had paid for the entire round trip ticket. I asked to speak to a manager and they refused to connect me. I ended up buying a one way ticket home with another airline. I will not fly with Turkish Airlines again in the future, and I would definitely not recommend them to anyone. Just beware of this service if you see them listed as the cheapest option."
Fordeler: "Service, food."
Ulemper: "Check in booth when we checked in bags were very difficult to deal with."
Fordeler: "There were great entertainment options, which is really important for such a long haul flight."
Ulemper: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
Fordeler: "Food was good, airplane was newer than expected (nearly brand new, from the look) and the movie selection was excellent - and it was all free."
Ulemper: "More legroom would be nice. Boarding was a bit delayed for no visible reason."
Fordeler: "I loved being able to stay in Istanbul for a while. We had a great time during the layover, and the flight was incredible. The entertainment was top notch, and the food was as well. They had delicious olives and cheese on most meals, and the hot food had great use of tomatoes and umami to add taste to the meals. It has been a great experience traveling on Turkish Airlines, and I would suggest it for everyone."
Ulemper: "Leg room for the seats were a little tight."
Fordeler: "Boarding by groups; seat-back entertainment with a lot of recent movies to watch"
Ulemper: "Just a dinner and a breakfast for a 9 hour flight seemed a bit on the short side."
Fordeler: "I loved that they give out the little packs of socks, slippers, ear buds, eye cover, and toothbrush with toothpaste. Also, the movie and TV show selection is excellent! It definitely kept me entertained for the entire 10 hour flight!"
Ulemper: "By the time the food and beverage cart got to my section of the plane, they were out of several items. It was a little disappointing. But the options that remained were still sufficient."
Ulemper: "The flight was late by over 2 hours and we missed our onward flight to San Francisco. At Istanbul, Ataturk Airport, Turkish Airline did not provide a Visa although they gave hotel and boarding passes for next days flight. At Istanbul, Ataturk airport it was a nightmare for us, as senior citizens. Why should we buy the Visa when the flight was delayed which is no fault of ours. Of the 4 automatic e-visa machines onlyEv 1 was working and there was a long queue. In between the machine stopped working for a long time and no one was there to assist or restart. They gave our boarding passes for the next days flight and their responsibility was over. We had to wait for over an hour to get the hotel. Overall it was a bad experience."
Fordeler: "I did like the workers in the plane because they look competent and committed."
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Awesome flight experience.
amazing service, and good with passengers with Children. landed on time, food was delicious
I know this is Africa but the plane seats could be more comfortable
Fordeler: "The crew was awesome"
Ulemper: "Figure out how to shorten flight"
Fordeler: "When we were unable to travel due to Corona Virus restrictions, Ethiopian gave us a full refund even though we had a non-refundable ticket, and they were lovely about it when they did it. A+, hope I'll get a chance to actually fly with them soon."
Fordeler: "Crew. Comfort."
Ulemper: "reduce baggage charges."
Fordeler: "The crew was nice. Service was excellent."
Ulemper: "The upholstery can be improved."
Ulemper: "The cabin crew had masks to protect themselves I think against the threat of Coronavirus. We passengers did not have them. It looked awkward. How about if instead of handing out headsets they gave passengers masks?! Overall I enjoy ET."
Fordeler: "Yes, the crew were nice and amazing"
Ulemper: "Serve warm food not cold"
Fordeler: "Amazing crew"
Ulemper: "They need to improve on thier inflight menu and the check-in and boarding experience"
Ulemper: "Old aircraft, rickety seats"
Ulemper: "Customer service need more improvement they should know how to handle things . Just be courteous is. More than enough"
Ulemper: "1. Make duty free shopping possible. My daughter, that I was traveling withl, loved some jewellery l wanted to buy for her but it was not possible because a credit card purchase was impossible. 2. Provide entertainment on board. Flight from Lusaka to Addis was excellent. But nothing to Nairobi"
Fordeler: "The crew was great. Extremely accommodating for families."
Fordeler: "I liked they’re fury free in flight shopping, very nice affordable pieces of jewelry and perfumes"
Ulemper: "They weighed my carryon! I haven’t seen any other airline do that before. I flew with them 3 times this year, 13 hour each flight and the entertainment was not the best. They didn’t have enough current movies or tv shows. The food was bland. Coffee cups were plastic and it burnt my finger."
Ulemper: "The orderliness during boarding needs more work"
Fordeler: "Ease to select seats on line The flight was a little delayed but they got me to my connecting flight on time at Addis Ababa. Good on board service"
Fordeler: "Attendants were courteous and the spacing is better than some airlines, but that’s about it."
Ulemper: "Check in was a disaster: no logical control of 100s of people; delayed on the tarmac for 1:45 for a “minor technical reason” that apparently had nothing to do with the actual operation of the plane that prevented me from making my next flight. Food was terrible. Flight attendants could have been more helpful about my missed connection."
Ulemper: "Boarding was a bit strange - everyone seated at the gate had to get up, leave the area, and then wait in line to have their passports checked before sitting back down in the same area. After that though, boarding was perfectly smooth & honestly one of the fastest I’ve seen!"
Fordeler: "Service, the entertainment selection, just everything seemed perfect"
Fordeler: "Landing on time"
Ulemper: "Limited choice of food- no vegetarian options, only meat."
Fordeler: "Good service in the plane"
Ulemper: "In Lomé ground crew are horrible and asking for bribes including the supervisor."
Fordeler: "The crews"
Ulemper: "The food"
Ulemper: "No Wifi at Lome gate. I don't understand why there is no wifi in West African airports."
Fordeler: "Flight crew was nice and responded to problems well. More trash pick up and water service would have been nice as it was a thirsty, long flight. I was given more water when asked it just wasn’t freely offered."
Ulemper: "The arrangement of the airport was disconcerting. To get to your gate you have to pass a another security point that you can not leave. The area was akin to a cattle yard. No bathroom, water, or amenities. You had to stay in your pen until boarding. Duty free was not allowed and had to be purchased on the plane for an additional cost. Not to mention the whole stopping in Dublin, Ireland for fuel without notice. There was nothing in my paperwork about it and we were only told to stay in our seats for the next hour or so while they refueled. We didn’t do that on the flight over was that was worrying and we were given no additional information."
Ulemper: "The experience from the airport to the plane to Lome was beyond troubling. If ever you are flying internationally from NYC, never fly from Newark New Jersey. Nevertheless, upon boarding the Ethiopian Airline flight to Lome that was supposed to depart at 9:15 pm, the courtesy of the flight attendants was a bit mundane. My mother and I sat on the plane for about an hour after the time of the depart before inquiring why we have no moved and the doors were closed. The flight attendant responded with, "We shall be moving shortly." The air conditioner was barely on. My mother is battling stage 3 Cancer and is an older woman so, I feared for the safety of her health in such a condition. About 30 minutes passed, and we inquired again. This time with a different flight attendant and she said she just did not know what was going on. Other people on the plane began to panic in a sense as well because like my mother and I, they too had a connecting flight to catch. The pilot did not inform the passengers of what was occurring. So, at this point, all passengers on flight ET509 had been sitting on the plane for an hour and a half. By the time we were sitting on the plane for 2 HOURS with the doors closed the pilot finally informed us that they were waiting for some paperwork. He did not apologize or give more information as to why we were sitting on the plane so long, with practically no AC, and weren't informed about when we would be pulling off. About 10 minutes later, the plane began backing up while people were still standing because they were restless with the wait especially when we had a 10-hour flight ahead of us. The pilot then got on the loudspeaker stating that we will be pulling in the air shortly and for the flight attendants to be seated. The pilot did not apologize for the inconvenience or state how long the flight would be or what time we would land in Lome, Togo. Once we were in the air, there were many safety hazards administered by both the crew and pilot. The seat belt safety information was not given, the exit areas in case of emergency were not discussed, what to do in case of an emergency, where certain equipment would be in case of illness or an emergency, and we were still not informed about the cause of the 2 hours and 15-minute delay. My mother and I consistently checked the flight tracker and it did not show the duration of our flight, our location while flying, no flight information was displayed and as hard working paying passengers we should have had all of the information and not have to continuously ask to get a slight answer. Also, I am a vegan and they did not have food for me. But there was a flight attendant who gave me extra fruit which I greatly appreciated. The flight coming back to Newark was decent, going was the major issue. I pray we are accommodated for these great inconveniences. Because to have spent almost $3,000 and receive this type of treatment is both saddening and disturbing to me."
Ulemper: "They overbooked and pushed us to later flight, later flight boarded late, on run way 2 hours, plane maintenance issue so changed aircraft—supposed to arrive 1:30pm, arrived after 10pm, gate agent erased reservation adding frequent flyer number so my seat was given to someone else and I sat finally in last row by toilet instead of with my family—then no one can find record of my return flight and Ethiopian contact number impossible to reach. Truly awful experience. I have no idea if I will have seat on return flight."
Ulemper: "Lost my bags, missed two connections due to delays, took a bus home instead"
Ulemper: "The headphones weren’t working and boarding at Addis was very poor. They should have more personal when checking before the Gates"
Ulemper: "Everything was bad, very upset !"
Fordeler: "Hyggelig besetning, god etiopisk mat (og andre alternativer). Kort vei ved flybytte i Addis Abbaba"
Ulemper: "Kunne ha noen flere filmer ombord. Noe forsinket på vei fra Oslo."
Fordeler: "Very helpful, attentive and kind cabin staff."
Ulemper: "Somewhat dirty ( and smelly ) aircraft even though they are a very new fleet. Some seats had strange patches and stains. Overall cabin experience can be improved in terms of hygiene and food quality ( food was mediocre or slightly worse). Seat ahead reclines almost too much into personal space in the new 787 aircraft. The LCD displays don't pivot so it's virtually impossible to view the entertainment when the occupant of the seat in front fully reclines ( a somewhat irritating issue on a long flight )"
Fordeler: "Cabin crew were all charming."
Ulemper: "Unfortunately, I had to request earphones (which were not supplied in the seat pocket in front of me) five times from three different attendants over the course of an hour and a quarter before I was given them. This was not just so I could watch a movie but because the quality of the plane's public address system made it very difficult to listen to the announcements from the captain and the crew. Listening on earphones I was able to hear everything clearly. Why it had to take so long just to give me earphones I don't know."
Fordeler: "Good food and drinks"
Ulemper: "No entertainment"
Ulemper: "Terrible food (chopped cold spaghetti with no flavor) and terrible service (crew forgot to offer me tea or water, did not come when called) and over one hour late with no apologies given"
Fordeler: "Excellent chicken dish"
Ulemper: "Crew was not friendly and seemed to ignore my requests. Seat was not comfortable. Food was okay."
Ulemper: "Seats were so uncomfortable, like three airline doesn't care about comfort. The food, which is usually decent, was also below par."
Ulemper: "It was a night flight (~4-5 hours), however, 80% the time the lights were on... people did not want to eat/drink... and get disturbed constantly by the crew. We just wanted to sleep. Without lights"
Fordeler: "Nice staff"
Ulemper: "Food seemed of poor quality."
Fordeler: "New 350 was a fantastic plane and the seats were excellent. Bags arrived within 15 minutes"
Ulemper: "nothing negative at all"
Ulemper: "- terrible food and no snacks provided - Crew was inattentive and did not monitor passengers e.g. standing when seatbelt light is on - bathrooms were rarely cleaned on 18 hour flight - poor air circulation"
Fordeler: "The service during the flight was perfect"
Fordeler: "Clean plane, prompt departure and warm meals"
Ulemper: "Rowdy chech in and boarding process"
Fordeler: "There was nothing specific on the positive side. Only the cost of the ticket was okay."
Ulemper: "The plane looked pretty worn down. There was not a lot of Soap in the bathroom, which is a no-go for an international flight."
Fordeler: "The inflight music (tons of awesome Ethiopian music, from jazz to pop) and solid Ethiopian beer."
Ulemper: "The boarding process was cumbersome but I think that's because of the airport not the airline."
Fordeler: "Boarding was okay and crew were friendly"
Ulemper: "extremely old airplane, mediocre food, almost non-existent in-flight entertainment."
Fordeler: "Staff were pleasant"
Ulemper: "One segment of my flight did not have the gluten free meal I had requested ahead of time. Super crowded."
Fordeler: "I liked that we didn't have any issues and didn't crash."
Ulemper: "Food is the SAME every time! Service was not great, skipped me twice on drinks and they seemed annoyed when I asked for a water and a water refill since the cups are so small. I get that its a quick flight and they have to finish before a certain time. But service for the people in the back should be the same as those in the front."