Fordeler: "Everything was great!"
Ulemper: "Some announcements were only made in Korean. Would have been nice to have it in English for international flight."
Ulemper: "A330 business class seats ate almost lay flat. Seats are older and don’t fully flatten out anymore"
Ulemper: "Less new movies and kids movies"
Fordeler: "It seemed noise free but I think that’s because they turned all the lights off as if night time. The flight attendants were helpful when asked and friendly"
Ulemper: "The 1st 6 hours I had to keep calling for water as no one came around. More movie options."
Fordeler: "Crew amazing, very polite and helpful."
Ulemper: "Was great, I slept most the way"
Fordeler: "Comport seating"
Ulemper: "Food quality needs to be improve"
Fordeler: "Yes, crews were excellent"
Ulemper: "Boarding of passengers should be clear"
Fordeler: "Preference given for those requiring extra help boarding"
Ulemper: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Fordeler: "Same as the first flight. Korean flight attendants were very courteous and helpful. Foods ok. We couldn’t afford first or prestige class so we have to trade in our comfort in economy."
Ulemper: "Flight wasn’t as long but if you add up the lay over time, it end up being long."
Fordeler: "Overall good, comfortable, nice and food and entertainment was very good quality."
Ulemper: "I didn't realized we were on a code share flight from Seoul to Hanoi until we got to check in counter and they couldn't issue boarding pass even though it was a through check in for till Hanoi. In our booking itinerary it was printed as Korean air with a small print that said operated by jinair. It wasn't so bad but the hassle of going to another terminal to board and being in a smaller aircraft after a long flight wasn't the best."
Fordeler: "Nice bathhroom size"
Ulemper: "I dont like the 2x seating in business, seats are not up to what they should be, i was glad it was a short flight"
Fordeler: "Accomodating the cew"
Ulemper: "transit was bad. Almost late for my flight"
Ulemper: "I would have given a 5 Stars for comfort if the cabin temperature is at least cooler not dry. Please please look into it."
Fordeler: "Good crew, good service, clean quarters, cordial and pleasant service"
Fordeler: "Staff was friendly"
Ulemper: "More food offerings like snacks and fresh fruit options"
Ulemper: "Everything was going well until our bags didn’t show up at our final destination. Big no-no. Just ruined the otherwise pleasant experience"
Fordeler: "Again the crew was pleasant."
Ulemper: "The 747-400 flight had some metal box mounted on the floor under the seat in front of me. I have a bad left hip and was in pain the whole flight because all I could do is keep my left leg in one position. If these boxes are necessary then get those seats more space so it will not be a problem. Put new Monitor screens into the seats."
Ulemper: "Just the more than one hour departure delay. Reason given was that they were still waiting for passengers on a connect connecting flight. Then what was unusual was a manual head count of passengers which was out of the ordinary in this high tech world of modern air transportation"
Fordeler: "The service and especially the flight stewart, he has to be the best one EVER!!!"
Ulemper: "I was too distracted by the professionalism, friendliness and care of the fight stewart to see anything bad."
Fordeler: "flight delay for more than an houe"
Fordeler: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Fordeler: "acomodations was awesome!!!"
Ulemper: "temperature was not consitent"
Fordeler: "Food, service"
Fordeler: "The staff was friendly and helpful"
Ulemper: "There wasnt anything that i didnt like"
Fordeler: "Everything.they all assist you and helped u out to look and store your hand carry-on."
Ulemper: "Only real complaint I have and I don't even know if it's a valid complaint but seats were small and the remote to control the in flight entertainment was broken."
Fordeler: "Food was excellent. Flight attendants are very courteous and helpful too. Plane was very spacious, I love flying with Korean air."
Fordeler: "Except for crying babies, all is well. Commendable"
Ulemper: "Same food every year after year"
Fordeler: "Food not too bad, plenty of beverages."
Ulemper: "Nothing not to like."
Fordeler: "Service, food, entertainment"
Ulemper: "Can't choose my own seats"
Fordeler: "Flight was on time Crew very friendly and helpful and the pilots landed the plane smoothly Keep up the good job!!!"
Fordeler: "Bibimbap not available. Crew checked in our carry-on despite having space above our seats (Carry-on was not checked in during Chicago to Seoul trip). Unresponsive entertainment system. If this was only a ICN - MNL flight this is overpriced since it feels like a budget airline."
Fordeler: "Fast I like it this way.."
Ulemper: "Time keep changing is what I don't like."
Fordeler: "Aircraft is well kept and clean. Crew members are attentive and alert.check in process was fast and efficient."
Ulemper: "Charging of excess baggage on second piece of luggage checkedin. Amount is too steep. Selection of movies could be expanded esp the korean selection since its korean air? Current selection of korean movies was only 5!"
Fordeler: "Service was very good"
Ulemper: "The food was marginal and they have a very poor selection of movies ( Korean and all other movies)"
Fordeler: "First of all, you should not be charging a cancelation fee for unforeseen circumstance such as health problems. Second of all, I have not received a response yet from the emails I have been sending. It is extremely hard to call your hotline for foreigners."
Ulemper: "Refund policy"
Ulemper: "Chairs are quite hard and the movies selection limited."
Fordeler: "It may be my imagination, but I feel like the seats on this Korean Air Flight lean back more and have more leg room that flights I've been on in the past. Also the crew was so kind, even when dealing with tired, grumpy passengers."
Fordeler: "Flight was full but still comfortable."
Ulemper: "We are delayed for 2 hours"
Fordeler: "the airhostesses"
Fordeler: "the food, the snacks, the special amenities for pregnant passenger, the transit airport"
Ulemper: "more entertainment channel options pleaseeee, it was kinda bouncy during the landing im not sure if it was because of the wind but its summer time.."
Fordeler: "same as above"
Ulemper: "long wait for our baggage to be released to the conveyors after we had arrived"
Fordeler: "GOOD SERVICE."
Fordeler: "Everything was fantastic."
Fordeler: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Fordeler: "same as above"
Ulemper: "same as above"
It's ok flying ANA. I'm going to fly again with this airlines and endorsed them to my friends
Great airline with friendly staff, on time departure. Unfortunately their website is really difficult.
Fordeler: "The crew took care of us during a strange virus affected flight."
Ulemper: "Very uncomfortable seat. A bit rude flight attendant."
Fordeler: "Crew was very nice, toilets clean."
Ulemper: "Flight delayed 2 times, didn’t receive text or Email from the second delayed"
Fordeler: "The 787 is fantastic. First class feels in the economy. The food offering is also first class. Service is amazing."
Ulemper: "Serve the cold soba for all meals. :) Love it."
Fordeler: "Crew was amazing, food was filling & plentiful."
Ulemper: "Overall no complaints but the landing in Tokyo was a little rough. Pilot seemed to descend quickly which hurt my ears but otherwise, smooth flight."
Fordeler: "Speeding of departure after boarding"
Ulemper: "Flight delayed again. Flight was delayed due to “preparations “ but the plane was at the gate for 3 hours before boarding. Did not make sense. Flight was warm in the plane."
Ulemper: "Food was great, flight attendant were very friendly and helpful and eager to make sure I was comfortable, ANA rocks as a awesome carrier; my goto airline when it’s time to cross the pacific again"
Fordeler: "The crew was wonderful. Polite and professional. The meals were very good for economy class."
Ulemper: "The seats felt like there was no padding in the seat. The back was fine."
Fordeler: "The crew was amazing. They were all very nice to us."
Fordeler: "The crew"
Ulemper: "The seats were substantially more cramped than the other flight."
Fordeler: "Crew was good"
Ulemper: "The way they board"
Fordeler: "Crews are very helpful and always have a smile in their face. Comfortable seats and entertainment system are very nice. The only thing that makes us not satisfied was the food, for 10 hours flight there’s only 1 main dish...Totally I like their service."
Ulemper: "The food was not enough, we felt so hungry before arriving."
Ulemper: "Fellow passenger didn't stay in his space , would prefer flight attendant to inform kindly"
Fordeler: "The stewardesses were kind and courteous, attending to every need with a smile."
Ulemper: "Not vegan/vegetarian options for meals. Also if you are able to upgrade from economy seating, do so! Your legs will thank you for it. L"
Ulemper: "Asked specifically at the ticketing counter not to be seated in a non-emergency row. Were seated in an emergency row. For a 12 hour flight with seats that don't recline and nothing the on-board staff could do about the ticket counter's negligence and bad faith other than apologize. Seated upright for an overnight flight (for the second time on the same trip) for 12 hours. Not a pleasant experience. Had a feeling ANA would be bush league. This trip confirmed those suspicions. It wasn't the crew's fault (though they, unfortunately bore the brunt of my displeasure) so much as the counter's fault, but airlines charging what they are shouldn't be putting passengers or crew in this position. The ticket counter folks literally mislead us. They specifically told us that these were not emergency row seats and that we would have reclining seats and seatback displays in front of us like everyone else. The entire reason I asked is because we got stuck in the last row on the way in with seats that don't recline, which blows for a 12 hour red-eye flight. Instead we got seats that did not recline and a fold out screen that came from the right-hand arm rest. Not the end of the world if one had no choice, but certainly not what I paid for and certainly not what the ticketing counter people stated we were getting (under specific inquiry about the very point). The ticketing counter in particular seems to be skeevy, at best. To the detriment of their own crew, who is left apologizing for things they can do nothing about. As stated, this is a bush league international carrier. Avoid unless you love sleepless nights crossing the international dateline..."
Fordeler: "Economy seats were spacious and same size as Economy Plus seats of United. Clean. Crew was amazing, helpful and friendly."
Fordeler: "Smooth boarding and smiley staff."
Ulemper: "No tv/ intertainment on the plane"
Ulemper: "Enjoy the free money, cause I didn't go on my flight. Work had me cancel my vacation a month ago. I tried to cancel, but it wouldn't let me. I tried cancelling through the insurance I purchased on it and they said they couldn't either (even though cancellation was covered in full)."
Fordeler: "Security was efficient and quick. Customs was expedited. Both flights, take off and landings, were smooth!"
Fordeler: "The food and courteous flight attendants."
Fordeler: "The crew were helpful and nice. It was comfortable."
Ulemper: "The food was horrible. The movie selections were quite limited."
Fordeler: "Very efficient, friendly and helpful staff"
Ulemper: "Food was gross."
Fordeler: "Service, Cleanliness and Overall Quality"
Ulemper: "Seats could be better"
Fordeler: "ANA use the Boeing 787 for this leg of the journey. This is the best plane flying in the air right now."
Ulemper: "Nothing to dislike."
Fordeler: "Great crews and good foot space!"
Ulemper: "Food was terrible! Getting worse every time !"
Fordeler: "Good food, seats were comfy enough for a 4.5-hr flight."
Ulemper: "Better Hollywood options for entertainment."
Fordeler: "Configuration of your 787-800 Busn./ Class,was nothing more than an updated 707 from the past. Crew was good food was average. A flight I may avoid."
Fordeler: "service from crew"
Ulemper: "chaotic boarding process/queue. connecting flight gate is quite a walk from 1 terminal to another (went down 3 floors of escalator ride and a distance tunnel walk - on a tight connection time (after a delayed departure/arrival)."
Fordeler: "Food & Entertainment"
Fordeler: "Very good experience with ANA."
Ulemper: "Our seats are much less comfortable with very little leg room. My daughter couldn't recline her seat."
Fordeler: "Lots and lots of meals and snacks. I was worried it would be an issue on such a long flight but every time I took a nap, they came back with food or snacks!"
Ulemper: "Seat would not recline. That should be standard. My back was sore after trip."
Fordeler: "Food, staff, and entertainment."
Ulemper: "Tight space and the tray was on the dirty side."
Fordeler: "Food and movies options."
Ulemper: "Not enough help to put my carry on on the overhead luggage storage."
Ulemper: "Lounge is full and food in lounge not spectacular. Ground crew unfriendly"
Fordeler: "The crew was very friendly and attentive. The food was generous and very good"
Ulemper: "There really wasn't anything I didn't like"
Fordeler: "Polite attendants"
Ulemper: "small leg room......"
Fordeler: "The flight crew was definitely the best part of the flight! Not only did it seem that all the flight attendants were highly attractive - but, they were also extremely attentive throughout the flight AND they did it with enthusiasm & smiles! What a remarkable group of service professionals!"
Fordeler: "From communication on flight details to boarding to in-flight comfort, ANA rocked. The staff was so kind, seeing that we had what we needed. I didn't feel like a liability at all, and I think their approach to the work ensured a great flight experience for everyone."
Ulemper: "No foot rest=back pain"
Ulemper: "Delayed flight an hour and a half"
Fordeler: "Excellent in every way"
Fordeler: "The flight got me home."
Ulemper: "I don't like that I had to gate check my carry on because the overhead bins were too small but it wan't a big deal."
Fordeler: "A N A Very good, space between chairs is very good, crew very professional and friendly"
Fordeler: "I liked that the flight was on time. The plane was nice too, nicer than most other airlines. The seats were roomy enough, as good as economy can be. Food was one of the best. The movies were pretty new which is always a plus. The crew was awesome. I get motion sickness whenever I ride anything, be it planes, buses, trains or boats, and the fact that the flight attendants kept checking on me put my mind at ease."
Ulemper: "There was a smell of old sweat odor from the seats, maybe table. Plus my table was still wet when I opened it. So that was kind of gross."
Fordeler: "Fast, friendly staff."
Ulemper: "Travel insurance that I purchased 80+ dollars was useless because I couldn’t use do anything to change my flight date"
Fordeler: "So so"
Ulemper: "More care and warmth"
Fordeler: "Attentive and friendly crew, leg room"
Ulemper: "Need to serve better food in economy. There is a little more legroom in economy compared to other airlines, however, the seats are tight. They are not wide enough. Need better movie selection."
Fordeler: "My FA from IAH to DOH was outstanding. She made sure I was comfortable the whole flight"
Fordeler: "Everything was great"
Fordeler: "Discount offer"
Fordeler: "Too crowded"
Ulemper: "One more staff will be better"
Fordeler: "Qsuite is the best flight experience I've ever had by a long, long way."
Fordeler: "i like the service of qa. its amazing."
Ulemper: "none at all"
Fordeler: "service attitude"
Fordeler: "exellent in everything"
Fordeler: "The business class service is second to none. Very courteous staff, superb on demand menu with ausome selections."
Ulemper: "Cleanliness of cabin. Aminity kit is outrageous."
Fordeler: "Good movie selection, very friendly crew"
Fordeler: "The insight service was good. Kind and welcoming attitude of the stewards are appreciated. There was no guile but genuine"
Ulemper: "Answers from the staff was felt by me from the time I checked in Dallas to Bangalore and back.I will travel again by Qatar airways only. Please buy the air India inc ."
Fordeler: "Very comfortable flight with excellent service."
Fordeler: "I enjoyed my flight,it was a smooth trip from Doha to Manila, the Cabin Crew received adequate training on taking care of people, as a professional nurse who is use to taking care of others ,I see someone else looking after me and I really appreciate their efforts. Shortly before we landed at Manila, we were informed that in order to meet international flight rules and regulations that insecticide will be sprayed we were advised to cover our nose,as a medical personnel I see it not good cos it can trigger an Asthmatic attack in a known asthmatic patient ,it was a lovely journey"
Ulemper: "I enjoyed their meal and services wanted to be Oliver Twist"
Fordeler: "Just that the food is quite small but the variety is OK."
Fordeler: "The staff is friendly .. and polite .. yhe explain well the rules and safety . They listen to costumer.. they make amends and or do what they can do to provide good and quality service"
Ulemper: "There is nothing in particular .. but i woud suggest .. more good food."
Fordeler: "quick eficient"
Ulemper: "long flight"
Fordeler: "Very nice staff."
Ulemper: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Fordeler: "Staff was outstanding"
Fordeler: "Access to entertainments"
Ulemper: "CRYING BABY BUT I UNDERSTAND THOUGH"
Fordeler: "inflight and qatar airport crews were accomodating eventhough there were backlogs due to delays caused by snow storm."
Ulemper: "The Ground crews in boston airport were not accomodating."
Fordeler: "Airport was pretty impressive,"
Ulemper: "Waiting Area in DOHA for boarding does not have a latrine to use, so once you checked in you can't go back out."
Fordeler: "Comfy, good food, good service"
Ulemper: "No internet. Limited movie options."
Fordeler: "Flight was without any hitches, could have done better with boarding after the previous mishap of a 5 hour delayed flight and being forced to stay in Doha for a night which put everyone's schedules off by a day. Still, I would book another flight with Qatar airways for their efforts and overall good service."
Ulemper: "It would have been nice if Qatar Airlines also provided Priority Boarding for everyone on the flight that got delayed as there was a long line just to get to the boarding area."
Fordeler: "Everything!!!! The best airline in the world!"
Fordeler: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Fordeler: "Staff were professional, food was good and seats were comfortable."
Fordeler: "This airline cares about service and customer care. My son was not feeling well and they attended to him and made sure he was feeling good. They even suggested taking him to the clinic at the airport, yes the airport has a medical crew on site to treat passengers."
Ulemper: "Seats are crammed like US airlines. Not much leg room. But still far better than flying any US airline."
Fordeler: "Clean. Friendly staff. Good food. Good entertainment."
Ulemper: "Small cramped seats."
Fordeler: "Crew are great and entertainment options are good."
Ulemper: "The seats are quite uncomfortable and small. Really struggled to get comfortable."
Ulemper: "Late gatw announcement so we waited for quite sometime in front of the electronic board"
Fordeler: "The plane number one is very good but the onther one to cairo is good not like the first"
Fordeler: "I liked the crew"
Ulemper: "My first flight to DOHA was cancelled"
Fordeler: "Every thing"
Fordeler: "Flight attendants were very efficient and really took care of us."
Ulemper: "given their were three food choices, most often what we wanted wa almost always not available even if were in the first rows to be served."
Fordeler: "food and courtesy of the staff"
Fordeler: "The boarding process was simple, food was ok."
Ulemper: "What a terrible flight. There was absolutely no leg room. I'm 180cm but I imagine Qatar airlines have taller passengers. I understand they are trying to squeeze as much money out of their flights as possible but it was to the point of such severe discomfort that my right knee still hurts half a week later. The reason that it hurts so much is that there was a post through the right half of the leg room under my seat, which was already super limited to begin with. DO NOT GET A WINDOW SEAT, WHATEVER YOU DO. It was a 7 hour flight and I was SO MUCH PAIN. Horrific. The flight staff was rude. I will never fly Qatar again under ANY circumstances. I would rather travel months by boat, or even walk for years on end then go through that 7 hour experience. Qatar's cheapness lost them a customer!"
Ulemper: "I had booked the Amaya lounge for the 3,5 hours stop over. It cost $50+ and was so not worth it! Bad food and uncomfortable chairs plus it was really crowded! Next time I'll just go to a cafe! No seats at the gate when I got there. Slooow boarding!"
Ulemper: "They cancelled the booking without telling about that And also they didn't prepare a place for staying The desk manager said the booking cancelled by your company"
Fordeler: "Food is palatable. Crew are acommodating"
Ulemper: "Many of the films have no English subtitle"
Fordeler: "the best air line I've ever been"
Fordeler: "it makes my trip wonderful. Thanks quatar airlines and kayak"
Fordeler: "Good though. But not too comfortable with indiscriminate change of seats. Was held up in Doha because my seat was changed."
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "comfortable seats. Flight duration was good. Layover was little longer. Overall good experience"
Fordeler: "The crew were very friendly and accommodating."
Ulemper: "Most long flights giveaway a personal kit. They didn't."
Fordeler: "I like overall, food , entertainment, cleanliness and the amazing crew."
Ulemper: "I would fly again with emirates."
Fordeler: "Comfortable seats. Good food."
Fordeler: "Crew, food, drinks and seats in business class were fantastic."
Fordeler: "The crew were attentive and friendly."
Fordeler: "The overall trip was amazing"
Fordeler: "Full plane. Boarding could have been easier with two entry points into the plane"
Ulemper: "Plane was late leaving but made up time."
Ulemper: "Breads must be at least warm. The breads were frozen."
Ulemper: "Food is ok but can be improved."
Fordeler: "Boarding was efficient."
Ulemper: "The crew was non existent when something was needed, and a flight attendant tried to move us from our purchased seats to accommodate a woman who moved 3 times. While the attendant was mistaken; he insisted on seeing disturbing our sleep and asked to see our boarding pass as if we were not being honest. All that he said was , “oops, wrong row” and moved on as if nothing happened. No apology, nothing."
Fordeler: "Outstanding and very helpful service"
Fordeler: "Same as first trip but this time the manager gave us some crackers and chocolate because we asked her to give us something to eat"
Ulemper: "Same as first trip but this time we were more mad and the food was like rubber we told the manager and she brought us some of the crews food and we still didn’t have any food because it smelled rotten"
Ulemper: "Older plane less entertainment options"
Fordeler: "The crew was both friendly and attentive. I was satisfied with their interest."
Ulemper: "I found the boarding experience in Dubai to be quite tedious. We were shuffled around here and there and getting on the plane itself was tough."
Fordeler: "Inflight entertainment was good but that doesn’t make up for lack of equal treatment of all passengers"
Ulemper: "They are racist!!!!! Segregation and all!!!!! For my more than 12 hours layover I had to pay for my own hotel!!! Yet other travelers were given free hotel vouchers. As a matter of fact I was kept waiting for nearly half an hour in the middle of the night even though I had been waiting for service ahead of them."
Ulemper: "Staff don’t smile! I ask for hot towel the crew didn’t give me any!"
Ulemper: "Water leaking into 52 and 53. Wet socks"
Ulemper: "Still flying . I lost my first hotel night what to doooo"
Fordeler: "The crew was excellent. Very friendly and helpful. Inflight entertainment selection was great tho the screens were average. Good beer selection."
Ulemper: "Seats are so uncomfortable. I'm a young guy, and by the end, my back was hurting. They barely reclined and no leg room. Food was about average."
Fordeler: "The cabin’s atmosphere was great, food was on time i think and food and drinks were overflowing and tasted great."
Ulemper: "My LCD screen had a problem as i noticed that it was just mine that was having this blurring part like every 5 minutes so it was disrupting my concentration on the movie."
Fordeler: "Special ordered food was good, felt like we ate too many times but it was a 15h flight. Extra legroom seats in exit row are great, but other passengers stand in front of you to wait for toilets. Not sure if entirely worth the money for that reason only. Entertainment options were plentiful."
Ulemper: "Other passengers that treat the public space of an airplane like their own living room or bedroom. Disgusting and rude. I'm sorry the flight attendants have to put up with poor behavior. Amenity kit seems a bit skimpy for economy class. Toothbrush was falling apart and not enough toothpaste. Bring your own on board."
Fordeler: "Food is good"
Ulemper: "Seat is not comfortable when you lie down on flat position, narrow space, and attendant woke me up for breakfast despite tellingher not to do that at begginig of the trip"
Ulemper: "option to provide some vegetable sandwich must be there for vegetarian people"
Ulemper: "The boarding gate space was quite small and there was no separate queue for business. So you literally had to push through people who were already in the queue to board as a business class. There was no space to go around."
Ulemper: "Movie selection terrible."
Fordeler: "Business class was great! Service was great!"
Fordeler: "I liked the food and entertainment only."
Ulemper: "I was surprised when i got on the plane because i always hear great thinhs about the Emirates airplanes, this one was very low quality airplane, and for a long distance flights the flight must have been a better one."
Fordeler: "Food and entertainment and punctuality"
Ulemper: "Quite a long wait to disembark"
Fordeler: "The flight was on time."
Ulemper: "Never had an experience where "pocket book, was weighed. After my carry on was weighed , my personal bag where I had my essentials and medications were included in the total weight of carry ons. I ended up paying for overweight. It was a big surprise for me. I came from NY and your agents approved . I had to pay,or discard."
Fordeler: "I wish they have feet rest as in Saudi Airlines, to left the feet little pet & it will reflect positively on the back and spinal (more comfort for the back) Everything else was awesome"
Fordeler: "In flight entertainment was suoerb and even had live TV."
Ulemper: "Food was not good"
Fordeler: "Emirates is my carrier of choice, and that's due to their continued service standards, friendliness and rates. This flight was pretty empty so service was even better and I was able to spread myself out. Also, well done to the crew. They continue to maintain high standards."
Ulemper: "This is the first time it's happened to me, but I was scheduled to leave Oslo on Wednesday, but Emirates cancelled my flight and put me on the next one. It would have been alright had they offered some sort of compensation or made it up to me in one way or another, but that was not going to happen. They cancelled and the cost was on me (as per the T's & C's I was told) and that was pretty much that. Here's a hint, it seems like their Scandinavian flights are underperforming and in a cost saving effort, they're randomly cancelling flights. I subsequently found out they did it to someone else in the area causing them to miss two days of a pre-booked vacation. So, if they cancel, it's going to cost you a lot more in a city like Oslo to wait a day - not to mention the costs involved in missing work or vacation, so maybe shop around then. I still like Emirates, but I'm feeling a little burnt after this episode."
Fordeler: "The FA that served my part of the cabin was polite, friendly, and cheerful."
Ulemper: "I had one piece of hand carried bag from when I boarded on the DC to Dubai leg. On this Dubai to Manila leg I was shocked to discover that the ground crew wanted all hand carried items weighed, and I mean ALL including things like travel pillows and duty free items. I was made to pay $88 for excess weight on the exact same bag I had with me on the first leg. Worse, the (I'm guessing) head of the ground crew gave random exceptions (for example someone had a thick copy of the Koran and some other item that were not weighed). My excess weight probably weighed less than that book. Many passengers ended up returning purchased duty free items and some even abandoned their bags. Upon getting past the initial gate the passengers were ferried by BUS to the plane. The bus ride took forever and of course, in the heat of the Dubai sun, the passengers were made to climb stairs carrying their "overweight" bags to board the plain."
Ulemper: "Honestly nothing perfect Airline Definitely I will use the Emirate at airline again and again"
Ulemper: "Too long layover"
Ulemper: "It seems to me that the flights to India are a little more cramped than the ones from the West to Dubai."
Fordeler: "Customer service, food, the flight in general was good."
Ulemper: "I lost TV signal a few times and therefore wasn't able to watch the games I was interested in. But I understand this is beyond your control at times but the whole system would benefit from an upgrade. The touch screen sometimes takes a while to respond so making the process a little tedious."
Fordeler: "Great staff and in flight entertainment"
Ulemper: "Other passengers..."
Fordeler: "Wow totally worth it. I'm now spoiled by how fantastic this airline is. Entertainment, service, food, and comfort. If emirates is flying to my destination I will for sure use them."
Fordeler: "Dubai lounge was superb, excellent crew."
Ulemper: "cramped business class seats. the 2-3-2 seating is disappointing for the price. Boarding announcements were confusing. we were told to be at the gate 30 mins before flight but when we got there 45 mins before they were already displaying final call which was quite stressful."
Ulemper: "Can you enforce the team NOT to throw the luggage to keep on the belt(s) as you guys don't have to."
Fordeler: "nice plane , good crew, on time,"
Ulemper: "I booked 2 tickets way over 6 months in advance for our honey moon and they did not sit us together on our 8 hr flight to milan. I always hear how people get complimentary upgrades in such a situation. Apparently not for us."
Fordeler: "Food was good in quality an quantity. Drink selection was also good, especially alcoholic drinks. Moves were okay, television selection was okay. I was a bit underwhelmed with the new movie selection."
Ulemper: "Wonderful service / airline"
Fordeler: "Staff are polite and accomodating. They let passengers upgraded from economy to business for free."
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ulemper: "I loved everything about Turkish Airlines. Their food is one of the best! You can eat it all and actually tastes good! The level of individual service, unbiased service, is amazing. The crew is polite, well kept, and dare I say very good looking. All my flights with them departed and arrived as scheduled, always!"
Ulemper: "It took around 15 minutes for airplane to park and I was very near to loose my second flight, if my second flight had not delayed I would have loose it totally."
Fordeler: "The seat & the food were better than I’d expected, and, of course, that’s a *big* part of the experience."
Ulemper: "I had to file a claim with Turkish because my new suitcase (not an expensive suitcase, but still) got seriously chewed up and is now unusable. At least it made it to the destination on time! And the contents were only slightly damaged. I will be happy if I get reimbursed for the suitcase."
Ulemper: "The flight from Washington DC to Istanbul was very comfortable but the flight from Istanbul to Lahore was very uncomfortable. It was not worth the money. Turkish air line should use better And newer airplanes between Istanbul and Lahore"
Ulemper: "My bags were misplaced I have to wait for an extra day to get it"
Fordeler: "Good entertainment system"
Ulemper: "Old plane. Not sparkling clean... bad leg room"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Crew and food on last leg were acceptable"
Ulemper: "Every other part of the flying Turkish air experience, particularly Istanbul airport itself. Delayed flights, missed connections, rude, angry staff, worst layout and signage of terminal space. Exhausting."
Ulemper: "Nothing! It’s no comfortable at all!"
Fordeler: "We made it in one piece"
Ulemper: "Flight was 4 hour delayed while passengers were on the plane. There was no communication whatsoever. Once we left, tv and entertainment along with WiFi were never working during the flight. Very small and uncomfortable plane."
Fordeler: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Fordeler: "Only two thing. The bathrooms and the intertainment"
Ulemper: "Seats are very compacted, lack of space and so close to reduced leg room resulting an agonizing experience to a new level of torture, unnacceptable on 14 hrs of imtercontinental flight. One word “horrid”"
Ulemper: "Flight was delayed. Missed my connecting flight. Had to wait 12 hrs in Istanbul for the next flight to Tirana. I missed my mother’s funeral."
Fordeler: "Overall experience"
Fordeler: "Food was good"
Ulemper: "I had to wait until 9am when the counter for baggage registration was open. I arrived to Madrid from Lima at 5.30 am"
Fordeler: "Dinner served was very good, American Airlines need to learn from foreign airlines."
Ulemper: "Comfort of the seats."
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Ulemper: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
Ulemper: "they delayed the flight so i lost my checked in connection"
Ulemper: "Alaways delays"
Fordeler: "Convenient. Good price."
Ulemper: "The flight from Istanbul to Alexandria showed departure time 1:30 am, but in reality, it departed at 12:30 am. It wasn't a problem for me but it was confusing."
Fordeler: "We travel with our 18 month son and the crew was really Profesional, they gave us little souvenirs for my son, the food was delicious, free alcoholic drinks, they were over my expectations. I definitely will fly again with them."
Fordeler: "Great service. Great food. Comfortable flight both ways"
Fordeler: "I'm still in turkey. Never flying your airline again delayed missed connecting flight."
Ulemper: "Everything it was awful. Late"
Fordeler: "The food and beverage selection, as well as the service in business class was excellent. Initially I dreaded the long layover of 8 hours. But I found the Turkish Airlines Business Lounge. It was so spectacular that I didn't want to leave it. I found a small movie theatre equipped with leather oversized recliners and slept. I was told that the 2 story lounge is 6000 square meters."
Ulemper: "The business class seating is old and not as comfortable as the newer herring bone configurations. Privacy could be improved."
Fordeler: "I was upgraded to buisnes class :)"
Ulemper: "Every thing was ok"
Fordeler: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Fordeler: "The Welcome from the crew member and Istanbul airport"
Ulemper: "Food, Drinks and the service from Crew."
Fordeler: "Luggage left in Istanbul due to short connjection was delivered to my home the same evening. Check in was simple and quick."
Ulemper: "Seats too close together on A330 airplane, entertainment console difficult to use and flight attendent did not have patience to explain how to use it, ran out of main course and remaining chicken course was too spicy to eat, flight from Singapore was delayed in takeoff making it very difficult to make connecting flight,"
Fordeler: "It's an international flight and they don't offer other food alternatives."
Fordeler: "Good food, nice crew, great entertainment system, and an overall fantastic value."
Ulemper: "Seats was a lil tight , food was a lil warm not hot"
Fordeler: "The crew on the flight was trying to do his best - but too late and too little."
Ulemper: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"
Fordeler: "There were great entertainment options, which is really important for such a long haul flight."
Ulemper: "They had assigned the same seat to me and somebody else, and the other person was already sitting in the seat when I got there. The only other available seat was in business class, and although the flight attendant later admitted I should have been given that business class seat, the other person successfully argued to take it. Staff are good though not as friendly as most Asian airlines."
Fordeler: "Nice crew, comfortable seating, great price"
Fordeler: "Food was fantastic. There were no delays. Very enjoyable."
Fordeler: "good selection of movies free drinks"
Ulemper: "food was not too good"
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Ulemper: "No leg space for tall people, alas"
Ulemper: "Crew was extremely unprofessional and curt."
Ulemper: "Did not have as the flight to istanbul was cancelled and moved to alitalia"
Fordeler: "By far the most comfortable Economy seats."
Fordeler: "I did enjoy all aspects crew, food ,"
Ulemper: "Bathrooms need to be cleaned more regularly."
Fordeler: "New plane, good entertainment system."
Ulemper: "No choice on the food because the other option ran out."