I was satisfied with the location. Walking distance from the Nationalé museum and from Intramuros.The hotel was clean
The Hotel has a victorian feel of elegance, with a large ltiled floor lobby with soft furnishings. The wide tiled stairway leads to a firstfloor balcony overlooking a courtyard, this also has soft furnishings and a snooker table, plus a cage with two love birds in the corner. two coridors left and right lead to the rooms. there is also a top floor with more rooms. This was my second stay at the hotel and we were upgraded to a similar sized room with a kitchenette, however the room had a older although well maintained aircondition unit. Unfortunately mice were getting into the room. It was very noisy first thing in the morning from staff and guests alike. The room was right next to the stairs leading to the top floor and worse still opposite the linen supply cupboard were the staff would congregate talk and chat loudly early in the morning 5:00
I loved the amenities, the buffet, the pool, and the extremely courteous staff.
I had a great overall experience. The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay
Lobby, orchestra and staff.
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Awesome customer service! Rooms were cold, no heaters
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
the view of the bay and the pool from the room was gorgeous. the bed was super comfortable. nice sheets. no line of regular taxis waiting outside because of the non-central location. i was very, very disturbed by the dirty sides of the toilet when we arrived. for such an expensive room, no ipod dock and no flat screen tv.
As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
The staffs at the front desk are attentive and they will go the extra mile to make the guest feel very welcomed.
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
swimming pool was fantastic, food, buffet breakfast, stunning view for the bay of sunset, staff were great, rooms were comfortable its just too expensive to stay for long length of time....
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
Everything was fine. A very nice location and pleasant rooms. the staff were very friendly and accomodating No complaints
Thank you vayama Noghing
The staff compensates for the poor faciliy. The only up side in this hotel is the desire of their staff to make up for the poor hotel condition. I would rate their staff A. However, the rooms have really disturbing issues. 1. Chairs and beds are worn out and the carpet have evidence of molds growing in them. The toilet pluming is old and often have the danger of clogging up. 2. The corridor carpets have evidence of molds growing in them as well. 3. The management of this hotel clearly must have serious capital issues as their hotel needs serious renovation ,not to mention,major cleaning up operation to make their hotel safe for guest. 4. This hotel will not pass under US standards and will most likely be shut down for health hazard conditions. Definitely not recommended for ASTHMATIC,COPD or people taking immuno suppressant drugs.
Elevator..it easy to go up to the room...clean..free breakfast..the room and toilet clean..
The location. I was the only one in the front desk - and the gentleman did not even ask me if I need anything. I had to ask him if he can help me to check-in - very unprofessional. We checked in to room 726 - kept coughing and sneezing in the middle of the night due to the a/c filter was so filthy. Finally turned it off and the coughing and sneezing stopped. Went to frontdesk, and had maintenance check it out - I even took a picture of the filter. He kept insisting that it's clean even you can see how filthy it is with your naked eye. He won't admit that it's so dirty - I did not bother to argue. I do not recommend this hotel at all!
too long to check out other than that nice stay for the price also they charged too much money for transfer to airport
I like the vicinity to the embassy Everything was fine for the money
Nice and peaceful I told front desk to change blankets on the bed and they didn't change it, very disappointed on there service
clean room, friendly staff, nearness to coffee shops and 7-11 drink prices in mini fridges, but most hotels charge that. 7-11 right around the corner open 24
Courteous staff, clean room and facilities, trustworthy parking attendants, very reasonable prices, location close to U.S. Embassy, reasonable "hotel service car" prices to the airport (600 pesos). Slow elevator service, tinted window in rooms is old and distorted, which ruins the view of the ocean front.
Proximity to embassy. Restaurant downstairs was good and room service was prompt. Location was less than 5 minutes to embassy and with traffic one hour from international airport. Cleanliness, seemed tone lacking in general it's needing better upkeep and detailing. Near the road so you hear a bit of traffic at all hours. Walls are thin so if your a light sleeper you could be woke up from the knocking next door.
The location is near tourist attractions and the price is right for budget travelers The staff had an attitude. It was as if they wanted me to leave. The rooms are small. No safe in room. They required a deposit for some reason. I wouldn't stay here again. Better hotels for similar prices.
Food was good and the hotel was very clean.. Staff was almost too polite, but very helpful Some of the hotel's drivers had unclear prices and were reluctant to tell me until I had arrived at my destination.. They were also far too expensive, charging me as more than triple the rate of a regular taxi. My stay would have been perfect had the drivers been more honest. To be fair this was not typical of every driver at your hotel. The drivers Ruel and Gerry were very good.. Also on another occasion I asked the driver to bring me to a regular bar but he brought me to a whore/prostitute bar instead. This was hilarious for me but I can imagine other guests becoming offended at this.
Showers are great! Best next to the Yokohama bay Sheraton. a 2nd pillow..
Nice small hotl with friendly staff.
Walking distance to Rizal Park, Ocean Park and Robinson Mall. Good breakfast buffet. Staff was super friendly and helpful. They need to rethink the mattress. Upgrade to pillow top or memory foam. If you like it firm it's up your alley.
- Location...Near to Dr. Rizal Garden etc - Staff: So abundant in fact they can cut down. - Breakfast- Complimentary ...yet excellent with a mix of healthy aswell tasty item combinations...buffet style. - Personally speaking I don't like local [Philippine cousin] Best Western is good alternative for me. -Staff very courteous. - Bathroom had inadequate shelving for all my needs, items - Their dinner pricing was higher than surrounding eataries like McDonald, Wendy and other places. - I am always looking for best value.. It fit my budget well. No complaints.
My booking was correct and the service good. When I had a situation where the Aircon stopped working I was moved to another room with no problems or upset. In dealing with the problem they were quick and decisive. When I asked the Concierge if it was possible to get another pillow the young man replied that it was and he would bring it in a few minutes. No additional pillow was delivered.
Rooms are modern, clean, and large. Only one thing I would change to make the room perfect, a soft chair to relax in. Room is equipped with hard chairs like you would expect to see in a dining room.
THe staff could not do more for you,always polite,and very friendly,I would reconmend La corona top stay. Nothing everything was good.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Good hotel for the price None
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
I would say the friendly staff plus location.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
breakafast buffet was superb. rooms are too old. need to renovate.
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
excellent location, friendly staff and great restaurant rooms are old fashioned and need to be renovated.swimming pool very small for a 5star hotel, better to call it a 4 star place
Location It needs remodeling and it need cleaner carpets
Price and service Food
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
Nice, clean room. Although there was a fridge, nothing was in it --> not minibar content!
The room is nice and cold. Shuttle to airport is perfect! Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.
Awesome hotel - one of my favorites. Great location for a night stop between flights.
breakfest wellness, espesially sauna and steam bath
I like the staff especially the front desk representative on night shift (Divina). She is so accomodating and very patient. I like the guards too. Very helpful. Housekeeping are not doing their job. They don't clean the room even you ask for it. Our room smells bad especially the bathroom .. smells urine.
I booked a king size bed room,but when I arrived at the hotel,there was no that kind room left,the staff did not apologize just just ask if i want to change.I was so disappointed.
I love your team and bravo for the good service!
The hotel has its own personalityt, really cozy and all the staff, including the general manager, are incredubly friendly. I got a black eye before coming to Manila, the genral manager asked me ffor it and withiout asking I received a bowl with ice in my room. Everything was excellent, i will definitely repeat there if I go again to Makati City. Nothing. Just to mention that one day the breakfast food could have been replaced faster, but just a minor issue as I did not have to wait long.
We stayed in this hotel for 4 nights, in two separate stays. It was a reasonable distance from the airport and it was a nice hotel. The location was great - the neighborhood was very safe. It was walking distance from quite a few restaurants, coffeeshops, a nice bar, the Glorietta and Greenbelt malls, and the Saturday Salcedo Market. The staff was very nice, the rooms were updated and clean. Overall, a really nice stay. If I visit Manila again, I will definitely consider this hotel. When we were there the restaurant/bar had not yet opened for dinner/evening hours. Thus, we didn't get a chance to taste the food. However, if it's good, it would be a good addition to our stay. It would be nice to just walk downstairs and grab a drink. The laundry service was quite expensive. If we weren't completely out of clean clothes, we would not have used it. However, it was efficient and they didn't end up charging us for the "express service" additional fee.
A lovely boutique hotel in the middle of the financial district of Makati... walking distance to many great restaurants, and with its own very special Bistro on the ground floor. Fabulous two-floor gym. Art gallery with contemporary Filipino art. Good sized rooms... fabulously attentive staff. Excellent breakfast and lovely ambiance. No pool; They advertise 'suites' but they are really just a corner to cook in, but no utensils or pots and pans except on request. The fridge is minibar sized and although they advertise complimentary items on request, they did not have a coffee maker 'available' when we requested one. (Not sure about the other items advertised.)
the kitchen is convenient bed was a bit too small for us, was with my husband and two small kids
Poor Airconditioning. Poor response time to request. Booked for a smoking room but was assigned to a non-smoking room, had to be transferred to a smoking room after 30 mins.
The only reason why I booked at Malayan Plaza was it availability that time. And the accessibility with shopping areas and transportation. The place is good enough for short and quick stay. It would be better if the hotel has at least valet service. We stayed at the 17th floor. It would be better if the common areas (waiting are for elevator) is kept tidy and free from foul smell. maybe the exhaust system was bad. Also, it would be much a memorable stay if the breakfast buffet was improved... We have been to nearby hotels like Holiday Inn. . their buffet breakfast was a lot better.
The staff was nice and the room was clean. Being an American I think of thick mattresses and boxsprings to provide comfort, and the platform bed, with a relatively thin mattress was deceivingly comfortable. Maybe it was just exhaustion, but as soon as my head hit the pillow I found the bed very comfortable and supportive. Whenever my room was cleaned the 2 bottles of water provided were replenished in the fridge. This was a nice touch. I only went to breakfast one morning and found it confusing with no direction given by the staff. The food was hot, but so was the room breakfast was served in. Working nights I didn't find a need for breakfast past my first arrival day so it wasn't an issue to me. All in all my trip was too short (60 hours on the ground in total) but I found the Malayan Plaza to be accommodating for my schedule and very comfortable when I did find time to sleep. I would highly suggest it to anyone looking for a good place to stay in the area. Some additional comforts would have been nice - tissues (other than just toilet paper), washcloths, basic utensils in the kitchen. I was working eastern US hours (overnight) while I was there and it was frustrating to be put in a room that was right across the hall from the cleaning services. It was a touch noisy, but once I was asleep it didn't bother me. Given the international work force that travels to that area it would have been nice to have been placed in a room further from daily noise given my backwards sleep schedule, but as I said it wasn't an issue for me since I'm a very sound sleeper.
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
We liked the location, very convenient to atm, food, stores. But after dark there are homeless around. View out window was good. Room size was good. Buffet was best in restaurant. (See the bad parts of this review because they FAR outweigh the good). Bad: A/C was noisy and leaked on the floor, smelled of mildew, carpet was filthy & stained, shower burnt us, hot in elevators & lobby, welcome drink so small it's a joke, room service menu missing items advertised, they charge ALOT for free local
the staff at the penthouse were excellent specially every breakfast time..housekeeping did excellent job as well as the door men in front for being courteous and helpfull..the hotel security staff were very pleasant and friendly..always on their toes...the front desk staff could use a little bit of customer service improvement by displaying more friendly and approachable attitude maybe a little bit of smile while dealing with the customer. Huwag masyadong serious ang dating.Pero overall i would come back to your place next time around. Salamat po sa wonderful experience.. Front desk staff specially the ladies ..sana huwag mukhang masyadong serious.. konting smile at more approachable image pag nakikipag deal sa customer.
It was excellent value for money. Very spacious suite. Service was very professional. Excellent buffet breakfast on rooftop with city views. Only problem was that it was noisy from a disco/club somwehere close by on Firday and Saturday night. Plus on checkout there was an issue with the minibar tab- we had not used anything but it was said that we had consumed 3 waters and a juice. However as we insisted that we had not (and we had not) the cost was waived. It makes me wonder whether the staff had consumed the items.
Nothing I like breakfast & no basic item like hair dryer
Hotellet er helt nytt så rommet var nytt og pent. Veldig spennende med en akvarievegg. Sengen var fantastisk, beste senga på ett hotel noensinne. Romslig og god skrivepult, gratis snacks og drikke på rommet hver dag. Dusjen var stor og god. Døren inn til badet var en glassdør som også dannet dør inn til dusjen når den slås inn i badet. En spennende løsning for par, mindre spennende for de som liker privatliv på badet. Hotellet ligger ett stykke utenfor det som regnes som city centre derfor kan det være ett problem å få tak i taxi. Hotellet ligger inne i ett kjøpesenter og det er langt å gå for å komme inn i bygningen selv fra der taxien stopper. Hotellet har ikke roomservice. Akvarierommet kan virke litt mørkt og innestengt uten dagslys. Døra inn til gangen er ikke lydisolert så det er veldig lytt. Dersom noen bråker i gangen høres det godt.