Lobby was fabulous. Breakfast was fantastic. Ambiance seems like a blast from the old manila The check in counter was a bit slow in processing transactions. Bathtub draining does not work on our room. Single bed is a bit small and requires limited sleeping movement
A portal into old Manila with all the classic immunities one would need in any 5 star hotel.
Not much The carpets are dirty and needs replacements. The lights are uneven. The old charm of the hotel has vanished. It looks old rather than historic. It looks tired and at time tacky.
Location. Near shopping malls and landmarks Parking
The staff is incredibly friendly and attentive. The bedding is excellent and the furnishings are all nice. The bathrooms are very nice too. Didn't have meals other than the breakfast buffet, which was the nicest I have ever had, in any hotel (previous stays U.S., Canada and Europe). Had never been to the Philippines and wasn't sure what to expect in accommodations. Manila Hotel surpassed my expectations by a significant margin. Has a feel of true luxury. Some of the surrounding areas seem like they could be a little unsafe. This is not a criticism of the hotel, which is over 100 years old and has probably seen much change in the city. The hotel takes safety and security of its guest very seriously. Just ask them if you have questions about the surrounding areas. We did venture out for dinner and were careful. Keep most of your money in the hotel safe and don't be alone if possible. Bottom line is I will still look to stay here when in Manila.
The room at the tower good. Breakfast has lots of choices and good service too. When i was online trying to select a room. From the website, the room grade i select was suppose to be the newly renovated rooms with rain shower, marble bathroom counter, tv in bathroom and etc... But when i check in, i was assigned to a older room at the main building without all as described. I call the loddy and they told me that my room grade was not the newly renovated rooms, it is available at the next higher grade room. I was not too happy about this as i feel that i was misleaded to book at this hotel because of the renovation. But not so. I talk to the manager and she allow me to change room, but keep reminding me that this is only a courtesy upgrade, next time please book the higher grade room. My point is that the hotel are giving miskeading into on website to customers and the staff should be aware of the room class and provide the correct room to customer.
Historic look, reflects Philippines culture Breakfast buffet had good variety but quite salty
Breakfast buffet, pool, comfortable room, friendly staff, beautiful lobby and wonderful musicians, elegantly dressed staff Attitude toward guests not up to European standards The required deposit is unnecessary if a credit card is used to book room
Stayed at Manila Hotel 35 years ago and it was luxurious and elegant then and it still is! Breakfast buffet was more like a brunch! It was excellent, delicious but sinful ! The second time we were there it was very crowded but then considering it was a weekend, it's understandable !
The buffet breakfast was really good. Ms. Cruz was very helpful. When you booked online, you need to know how their rooms really look like. They place me in the worst rooms (which was on the side of the hotel building). I have been in Manila Hotel a lot of times and I was very upset when I entered the room (smelly, dusty, old) does not look like what I saw in their website. you can asked for the manager and have her (ms.mcruz) fixed the problem.
Elegant hotel Friendly staff Breakfast buffett had numerous selections Very clean room had, no problem with hot water None so far, I stay at Manila Hotel a few days per year on my vacation and business trips
Breakfast buffet was great. Many selections.
Friendly, courteous and helpful staff. Rooms were clean and very comfortable. If you're lucky, you get a room with a nice view of the bay like we did. Also, nice pool area and gym. The breakfast was wonderful! Diverse international food to satisfy all cravings. The view from the dining room was great. There's even a garden area should you prefer to dine al fresco. Convenient location. Relatively close to the airport and to many tourist sites. Only a block away from Robinsons mall. Although the immediate area around the hotel seemed pretty safe, a little further afield and you get to see the nitty gritty of Manila. I still felt safe, but you have to be smart.
The service and comfort was would you can expect in a 5* hotel. The actual rate charged was higher than initially confirmed, due to local taxes and service charges.
Staff was very friendly. Rooms are nice and clean. My stay was very comfortable.
Awesome customer service! Rooms were cold, no heaters
The location. The non managerial staff were very courteous and helpful. The. Reservations made was not I wanted, I wanted two beds. They gave me a? Queen bed and a trundle bed
The friendly staff and the nice view over the town at the breakfast room. (top floor / 23rd level.) The unfortunate thing is the area the hotel is situated. Walking outside the hotel brings you right in the middel of the "red-light" district.
Staff were exceptionally friendly & helpful Location, though central, was adjacent to mix of the destitute/slums & consequently much begging. That said, old Manila is mostly a mix of this no matter where u go.
I like themost How they r Friendly and the Hospitality is just great Overall, I would say it was really excellent time I have spent there.
Good staff Dirty room - stained carpets and furniture, cracked marble. I reserved an upper floor room but they lied saying no upper floors were available. This hotel is run by scammers. All the things inside the hotel are extremely expensive. They charge US$10-15 for mini bar drinks plus VAT etc. Internet was $27 for 24 hours -- even 4 seasons doesn't charge that! They rip you off every chance they get.
Hotel staff were very courteous, responsive and helpful, no hidden fees all upfront, amenities are excellent and location is very convenient. Breakfast was always sumptuous and lounge has breathtaking views. Simply a welcome retreat after office hours with really beautiful views of the city. Beds were always well prepared. Hotel offered free parking for one car (not valet). Room came with free papers daily. Hotel's location is also in the red light district with lots of beggars and street urchins, street is a main thoroughfare and can be at times difficult for those who drive. Hotel is a bit old with carpets needing a complete overhaul or detailed steaming, beware of short shorts in the lounge; they will turned you away if you're Filipino. Hate to say it but feels like a bit of a whorehouse at times with local girls swarming a bit older foreign male. I could be wrong of course but you be the judge.
Heritage Hotel by the reception staff did not properly close the accounts of customers, as they make mistakes in calculating the costs of accommodation, repeat customer discount card through the credit to him, that he should repent the customer to stay with them.
Good hotel for the price None
Excellent location to Asia Mall and fairly close to the airport. The staff was very friendly and attentive to your needs. Nothing to complain. Very happy with this hotel.
Quality accommodation for the price./ Staff were excellent. Room was very good. Hot water was not the best.
very friendly staff. willing to help with any thing. the shower head in the shower was to low for a tall person.
Breakfast was always fun, many different selections available. The staff was excellent, always giving advice when asked. No ATM on site and casino no longer in operation.
Very basic room. Everything above a simple bed and bath was extra - a lot extra. Showering in the morning was difficult simply because the water would go from very cold to scolding hot every few seconds. Not nice when you have a 1 year old with you. I liked the initial price and how close it was to the airport.
I would say the friendly staff plus location.
I enjoyed the location of the hotel, the staff was friendly. The Internet was sketchy, I had to keep calling down for a password, sometimes every couple of minutes. More often than not the call to the hotel operator went unanswered.
Will never stay again...I had a great time on my 1st visit and terrible on my last stay Front desk is not very friendly and doesn't care about the customer
Staff was very helpful but the rooms were really old. Carpet was really old and the room has a very strong musty smell. Staff was great!
I like the staffs, helpful and respectful. Pleasant and professional. Mon, is his name . The one that cleans my room, he's done superb job cleaning. But everyone is to me is A + if I have to grade it. I stayed there for 24 days and everyone is nice from Room cleaners, to the front desk, gym, restaurant, concierge, doorman/woman, bell boys. I hope I didn't leave anyone out. All awesome, pleasant attitude. The structure needs to be redone specially the bathroom. Needs to take care of ants infestation. Change in room carpet will help.
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.
place had good ambience . some of the staff were not as helpful as other similar hotels in area
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
nice hotel but very expensive ....... to expensive and bad location....
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
location-view front desk staff need more traning
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
The staff address you by name and give very personal attention. Hotel is gorgeous and well located.
The lobby is very nice. Nice room and room service, it's up to a 5 star standard. Why the staff cannot get me a taxi when I need to go to airport ? Asked me to use Uber and which I did. However, I am from United States and Philippines not accepting my form of payment and not able to request one. The staff suggest we just stand there and wait until a taxi come by.. end up I followed up myself after 20 minutes of wait; going back to concierge and ask them to grab me a local Uber... waited for another 20 minutes to catch one...cannot believed peninsula is so behind at this area !!
The Peninsula is the best hotel in Manilia as far as I'm concerned
Hotel lobby and restaurant interior is impeccable. Staff was extremely friendly and attentive to my needs. Location is not quite convenient for shopping. Hotel is located across the shopping centers, but crossing the busy streets of Manila. is not for the faint of heart. I ended up writing a cab. The taxi drivers were fine with the short distance.
Breakfast was lovely. The variety of food available was good for all meals. The gym is excellent. Room was a good size and the bed was comfortable. The bathroom was very nice and there was a nightlight, a nice touch all too often neglected. It's a very nice hotel and I would go back! But.... WIFI access ends the moment you check out. Immediately. Which means that even if you check out at 9am and could have checked out at noon, no wifi for you as of 9am. Hopefully you don't have to call a cab or write a memo. Perhaps you were thinking of a leisurely breakfast in the lobby after checking out while reading the paper online. Nope. In 2015, when you pretty much assume that internet access is available for a reasonable amount of time, that's a pretty strong negative. The staff was far too eager to serve and frankly, a bit overbearing. The first day, I had two members of staff burst into my room while I was in the bathroom (pretty bad luck, I suppose), one without knocking, the other with just a cursory knock and a half second wait. I learned to lock and chain the door and put on the DND light right away. Once I forgot the DND light but locked the door... Ooops! So while I was taking a nap, I got someone knocking at the door for 2 minutes till I got up so they could give me bottles of water. Eating in one of the restaurants requires that you keep a tight grip on your plate or glass if you are having a leisurely meal... a waiter is likely to swoop down and take it away before you can say a word, if they feel you are done, whether at breakfast, lunch, or dinner. While eating, one waiter after another will come over to ensue that you are enjoying your meal, interrupting a quiet evening, over and over again. The service has good intentions, but really needs to back off a bit.
1. Location in bustling Makati 2. Festive and Grand Lobby 3. Breakfast Buffet was top notch 4. Responsive and Pleasent Service 1. Room was old, small and not super comfortable 2. Weak Wi-fi in rooms 3. Expensive room service, restaurants and laundry options
Lobby, orchestra and staff.
wonderful classic luxury hotel but with a cut above in professionalism and warmth of staff. lovely! highly recommended--
5 adults, 1 child. Even though the hotel was about 40 yrs old, it was wonderful to stay here. The staff was nice and professional. Rooms were very comfortable. The amenities were great. The ambience was great, made me feel welcomed. They even added extra bed to a 2-bed deluxe room for us... I don't remember asking for one. Thank you Peninsula. Shower area in the bathroom made me feel cramp and enclosed.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
I loved the amenities, the buffet, the pool, and the extremely courteous staff.
I had a great overall experience. The only thing I didnt like was hidden cost,they ask me to pay way to much for breakfast buffet which was suppose to be include with the room. Since I didnt go directly through the free breakfast buffet didnt count I had to pay
The location is not far from the airport.
Very clean and friendly staff. Convenient location.
dirty room, dirty fan, broken fan switch, loud hallways, noisy at night, no noise rules posted in hallway, house keeping forgets to clean rooms. Nobody at the hotel can do anything to take care of problems. Nobody with any exective decision making abilities. They didn't care about the problems because they have to follow protocol and I'm not sure it would change. Don't bother.
Hotellet er helt nytt så rommet var nytt og pent. Veldig spennende med en akvarievegg. Sengen var fantastisk, beste senga på ett hotel noensinne. Romslig og god skrivepult, gratis snacks og drikke på rommet hver dag. Dusjen var stor og god. Døren inn til badet var en glassdør som også dannet dør inn til dusjen når den slås inn i badet. En spennende løsning for par, mindre spennende for de som liker privatliv på badet. Hotellet ligger ett stykke utenfor det som regnes som city centre derfor kan det være ett problem å få tak i taxi. Hotellet ligger inne i ett kjøpesenter og det er langt å gå for å komme inn i bygningen selv fra der taxien stopper. Hotellet har ikke roomservice. Akvarierommet kan virke litt mørkt og innestengt uten dagslys. Døra inn til gangen er ikke lydisolert så det er veldig lytt. Dersom noen bråker i gangen høres det godt.
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
We stayed in this hotel for 4 nights, in two separate stays. It was a reasonable distance from the airport and it was a nice hotel. The location was great - the neighborhood was very safe. It was walking distance from quite a few restaurants, coffeeshops, a nice bar, the Glorietta and Greenbelt malls, and the Saturday Salcedo Market. The staff was very nice, the rooms were updated and clean. Overall, a really nice stay. If I visit Manila again, I will definitely consider this hotel. When we were there the restaurant/bar had not yet opened for dinner/evening hours. Thus, we didn't get a chance to taste the food. However, if it's good, it would be a good addition to our stay. It would be nice to just walk downstairs and grab a drink. The laundry service was quite expensive. If we weren't completely out of clean clothes, we would not have used it. However, it was efficient and they didn't end up charging us for the "express service" additional fee.
A lovely boutique hotel in the middle of the financial district of Makati... walking distance to many great restaurants, and with its own very special Bistro on the ground floor. Fabulous two-floor gym. Art gallery with contemporary Filipino art. Good sized rooms... fabulously attentive staff. Excellent breakfast and lovely ambiance. No pool; They advertise 'suites' but they are really just a corner to cook in, but no utensils or pots and pans except on request. The fridge is minibar sized and although they advertise complimentary items on request, they did not have a coffee maker 'available' when we requested one. (Not sure about the other items advertised.)
The hotel has its own personalityt, really cozy and all the staff, including the general manager, are incredubly friendly. I got a black eye before coming to Manila, the genral manager asked me ffor it and withiout asking I received a bowl with ice in my room. Everything was excellent, i will definitely repeat there if I go again to Makati City. Nothing. Just to mention that one day the breakfast food could have been replaced faster, but just a minor issue as I did not have to wait long.
I love your team and bravo for the good service!
Nice, clean room. Although there was a fridge, nothing was in it --> not minibar content!
I booked two rooms for my friends and I. After the the unfortunate incident occurred with the unpleasant poker player setting fires inside resorts world my friends decided to stay in another hotel. Marriott was very accommodating with allowing me to use the credit to upgrade my room and not lose the credit I had already paid for. I took advantage of the hotel's services and everything was great. Room service, concierge service, restaurants, bellboys, etc. 99% of our stay was above and beyond what we expected. The only small caveat was that they lost one of my g/f pieces of laundry but it was no big deal. It was a pair of sports shorts that were very old, so not much loss for us
The room is nice and cold. Shuttle to airport is perfect! Elevator card does not work always. I will need to call the security to fix and insert card in the elevator. Reception desk not attentive, disorganized Staff does not project good quality customer service.
breakfest wellness, espesially sauna and steam bath
Awesome hotel - one of my favorites. Great location for a night stop between flights.
Great staff! and great Location!
good location; good facilities and internet small room; no closet for clothes
It's cheap. It's clean. The internet worked during this visit. The rooms have safes in them. They are flexible on things such as check out times. The staff is pleasant and will try to help you. Remember, it's cheap. These are very small rooms. There is no place to open up the luggage without laying it on the bed. There was a faint smell of bleach in the room. The A/C kept the room cool but the air always seemed kind of stuffy. The window could not be opened. It is back off the main roads so bring a detailed map as the taxi driver may not know where it is. Red Planet is now what last year was Tune hotel. They have a number of locations, hence, the map can come in very handy. My taxi driver swore the map was incorrect up until the time we arrived, right where the map said it was. The surrounding area is populated by many beggars so if you go out for a walk be ready for that. It is not in an affluent area of Makati.
everything about dusit thani. shoutout to robee, mai, ramil, mon flores, warren and everyone else who made our stay very special and memorable.
great service. Staff was very friendly and helpful. Rooms were very clean. Not modern but very comfortable. perfume fragrance in the lobby
It was a room. Hotel is old and needs renovation. I'm sure there are leaks in the bathroom behind the shower walls. Convenient to the airport at 5am.
Value for money
Employees goes extra mile to give a good customer service , definitely my 25 th anniversarry we will stay in Dusit Manila, and everytime a family or friend will visit Philippines I will recommend Dusit hotel I really enjoy staying in that hotel.not to mention I came 14 hours ahead of my flight and Dusit was fully book but they still find a way to accommodate me that was 12 midnight and they just want to make sure I can rest that night after 20 hours flight . N/A
Breakfast was very good and staff pleasant It's an older hotel! Way over priced! This hotel should be a $60-80 hotel! Unless they have newer rooms I haven't seen, mine was old but hot water was great for Philippines!
Every thing about this hotel such as cleanliness , facilities,comfort , location and the friendly staff Actually nothing
I could not find anything wrong with this properties amenities, customer service and their focus on customer satisfaction I have only found in 6star properties and exclusive resorts. I would definitely make this my first destination for business and family, I would also recommend Dusit Thani-Manila to all my colleagues local and abroad. I came to this property for 2 reason's, 1st: came recommended by a family friend which I trusted and thankfully took her advice, 2nd: for our honeymoon getaway, which is close to everything(e.g. shopping, airport, other friends and easily accessible to public transportstion(e.g. Uber, Grab, taxi, buses, jeepney and tricycle). I would highly recommend this hotel, the frontdesk staff and concierge are well above my expectation but over staff members we were awesome. I wish I could've stayed longer but I had to get back to reality, but I can't wait for my next visit next year for my first year anniversary and to bring my extended family to experience true customer service.
The old rooms are very bad. The moldy carpeting and musty smell will make you sick. The new rooms are nice. But they are also carpeted, and even though the carpet is new, it still smells. Stay away if you have allergies. I was initially sent to the dungeon upon arrival (old room), but was then upgraded to a new room after insisting AND paying extra. The Thai restaurant excellent. The Japanese restaurant should add traditional western wines to its menu - i.e. French, Italian, Spanish wines. The sushi is mediocre. Carpet is not a sustainable building material. Carpet accumulates dirt, allergens and mites deep within its fibers. Moreover, carpet is made of petrochemicals, it does not decompose in landfills and is generally not recycled. The room's flooring material should be tile.
The staff is very friendly and they always remember my name. The location is excellent for shopping, dining and doing business. Great buffet breakfast.
I asked for them for a cab and was charged 40 dollars for a 4 dollars ride to the airport. When I said I was not paying I was promptly told it was already charged. At this point I didn't have a lot of time to argue since I had to go to the airport.
the staff was warming and very polite,felt like family from the start.would stay again.location was walking distance from all needs.loved my stay nothing
Very nice e room. With large bath with large tub and separate shower. Would have been perfect , if it had a pool.
This guest did not leave comments about this hotel.
The front desk staff and concierge were knowledgeable.
Nearby Binando Church This is an absolutely dreadful part of town. Open sewers, abject poverty, traffic calamity. If you do not have a reason for staying in Binando, do not stay in Binando.
staff very friendly and spoke english homeless people hanging around hotel
The room was spacious for 2 people, plenty of pillows on the bed (if you are like me and like to have a good amount of pillows) flat screen tv w/ plenty of channels to watch, good size tile shower, ac worked very well, and complimentary oral cleaning kit. Extremely firm bed (Sore back for a few days), problem w/ house keeping they miss counted the towels & tried to charge us, breakfast was free but it didn't change much (we only ate it twice during our 6 nights) Road was under construction so bad traffic.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
the staff very nice .hotel very clean.breakfast very good.when am in manila that is my spot. i like every thing 'great location staff great food great.
The staff was very fr1iendly and most helpful. Close to Lucky China Mall.
The whole hotel experience was great. Nice room, comfy bed and relaxing ambiance despite the busy streets of manila. The pool & fitness area is not that huge to accomodate larger amount of guests. Pathway to the chapel is a bit dim & creepy at night.
nothing Hotel room is dirty - bedclothes are dirty and have holes... Bathroom is not cleaned properly ( wall full of dirty stains, ceiling has mildew, towel handler has never been cleaned, bathtop is rusty etc...), 15 years old iron without water etc... i had dinner in their "Rotisserie" restaurant - same problem of cleanliness ( table cloth with stains : sauce? wine? ). I needed to wait 10 minutes to get my tea during breakfast. Internet very slow. this hotel is overpriced and shouldn't be referenced by booking.com ; so far, a very bad experience in this hotel. it doesn't worth the price ( it looks cheap but it's overpriced regarding service and cleanliness.. ). Even some 2 stars hotels are cleaner. if booking.com interested, i kept pictures.
breakafast buffet was superb. rooms are too old. need to renovate.
Very lovely and good in understanding people Some of the hotel floors were too old
renovate and paint around bathroom doors looks bad
Pool area was dirty and very dated
The hotel was clean and nice. The air conditioning worked extremely well. The bed was soft and extremely comfortable. The TV didn't work properly at first. There was sound but no picture. We called the front desk and it took just over 30 minutes for the guys to come fix it. By that time I had already found the problem and fixed it, and called the desk to cancel the repairs. But the guys still came to fix it 15 minutes later. This is extremely annoying at midnight when I'm about to go to bed with my wife. I want to find the owner of this place and go knock on his door at midnight for no reason.
Price and service Food
Close to airport, staff were friendly but one day, i wanted to have our room serviced but I came back before the housekeeper get to our room and the tip was gone. The guests by our room was very noisy. I don't mind if it's before 12am but they were partying until 3 to probably 4 in the morning. I couldn't get a good night rest.
Staff was very professional None
None When i got to the hotel at checking time....my room still was not ready. After they have me keys to the room...no one helped me to my room. When i get to the room...it was small....had ants...and the bathroom was still dirty...i checked out after finding a real 4 or 5 star hotel
Location It needs remodeling and it need cleaner carpets