A heads up on filling in an e-ticket prior to flight departure would have been helpful.
Ulemper: "Allow business passenger to use front bathroom."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Ulemper: "Nothing. Flight was amazing"
Fordeler: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Fordeler: "The crew."
Ulemper: "The time between flights."
Fordeler: "Usual faultless KLM experience"
Fordeler: "Flight arrived on time"
Ulemper: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Fordeler: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Fordeler: "Food was great, enjoyed watching videos, staff very profession and friendly."
Ulemper: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."
Fordeler: "Great airline"
Fordeler: "Fantastic gate agents!"
Ulemper: "The food was terrible."
Fordeler: "The crew was amazing, flight on schedule and good entertainment."
Ulemper: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Ulemper: "Staff rude and short"
Fordeler: "No delay and nice staff"
Fordeler: "Crew was very engaging and service was good."
Ulemper: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Ulemper: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Fordeler: "The space at my feet with the chair in front was a bit akward."
Ulemper: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Fordeler: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Ulemper: "Not having to walk outside in Edinbur4gh to board the flight."
Ulemper: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."
Ulemper: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Ulemper: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Fordeler: "great crew and comfortable flight."
Ulemper: "sceens in the plane to show map and direction of travel"
Fordeler: "very attentive crew"
Ulemper: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Ulemper: "Faultless handling of weather delay, causing missed connection and flight transfer. A well oiled machine, thank you."
Fordeler: "The crew were amazing and the flight was very smooth."
Ulemper: "Keep up the good work"
Fordeler: "Flight duration"
Ulemper: "Very stingy with the drinks Cramped seats"
Fordeler: "Very friendly onboard personnel - I really had kind of homy feeling."
Fordeler: "Face recognition was amazing"
Ulemper: "Too hot on plane"
Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"
Ulemper: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Fordeler: "We were fed a nice pasta meal and offered drinks twice. They also gave a muffin for desert. The flight attendants were very nice and attentive with cheerful smiles. I wish every airline had service this good!"
Ulemper: "The movie selection did not seem extremely varied."
Fordeler: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Fordeler: "Boarding was as expected, crew & food were ok. Nothing else positive to extract out of this flight."
Ulemper: "Delayed flight, horrible baggae policy when the flight is actually operated by a partner of the company you bought the ticket from and not the actual company. Dirty seats, no in-flight entertainment whatsoever (not even a magazine)."
Fordeler: "Nothing really"
Ulemper: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."
Fordeler: "Cabin crew were very professional."
Ulemper: "Aircraft returned to gate due to fault and was delayed for 45 min."
Fordeler: "Flight crew; legroom even in cheap seats."
Ulemper: "Exceptionally unhelpful customer service when asking about extra kilos/bags. Just quoted the online info back at us. We simply wanted to know how much would be charged if the bag was 1-2kgs overweight. We could not get a straight answer, just quoted the unclear company policy. Extremely frustrating and annoying. KLM offer a superior flight experience - it is a shame their terrestrial customer servic does not match it!"
Fordeler: "The flight attendants could not do enough for you."
Ulemper: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Fordeler: "The supplied pack of toothpaste/toothbrush"
Ulemper: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Fordeler: "Easy Boarding"
Fordeler: "The crew service is impeccable. Ground services very friendly and professional."
Ulemper: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Ulemper: "The plane was small. It was a quick flight though."
Fordeler: "Amazing crew, fast boarding."
Ulemper: "Uninspired food. I was served the same meals 30 years ago."
Fordeler: "Crew was sour."
Ulemper: "Crew could have been friendly."
Fordeler: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Ulemper: "It was just a relatively quick, unremarkable flight."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Fordeler: "Nothing, could not even board due to confusion over flights."
Ulemper: "SAS couldn’t even help us when our flight was cancelled."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "I could choose my seat"
Ulemper: "Nothing else"
Fordeler: "Small airplane"
Ulemper: "Confused information and double/extra charge for only one check-in baggage. They should make clear in the first place when booking ticket or check in online but NOT. I have to pay $83 dollars for one luggage."
Fordeler: "That’s what you want, eh?"
Ulemper: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Ulemper: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."
Fordeler: "The food."
Ulemper: "The seat are so narrow"
Ulemper: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Ulemper: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Fordeler: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Ulemper: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Fordeler: "Excellent all around. Super smooth, friendly and fast!!"
Fordeler: "Really appreciated how helpful everyone was, from check-in at Newark to arrival. The entertainment system worked well, too. Aside from the two issues I describe below, SAS seems to be extremely efficient and well-run."
Ulemper: "There was some mix-up - not sure where - but I did requested a vegetarian meal and it wasn't in the system. I'd also requested an aisle seat due to a hip issue and was told I'd have one - but when I went to check in, I'd been put in a center seat in a bulkhead. I was able to change but it was the last row of the plane. We the gate they were able to move me up at the last minute - but this all could've been much easier."
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule, great crew"
Fordeler: "easy board, timely departure & nice tea :)"
Ulemper: "seats were small and a bit dirty"
Ulemper: "The flight was good but it seemed like the heat was on instead of the a/c. besides that it was fine."
Ulemper: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Fordeler: "check in person helped get me a window seat with a view"
Ulemper: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."
Fordeler: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Fordeler: "Just everything. On time, good service, relaxing flight. What else...?"
Ulemper: "Cattle call boarding in a culture where standing in que is unheard of."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Ulemper: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Ulemper: "Missed my flight due to weather east coast"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Ulemper: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."
Fordeler: "Crew taking care of us was excellent."
Ulemper: "Food terrible. Our seats in Plus were in bad condition, they move us that also were in bad condition, hey you are paying Plus to have good seats!"
Fordeler: "The service was terrific and the flight was quick and easy."
Ulemper: "Geneva airport was a zoo! Oslo was very nice."
Fordeler: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "Nice meal, friendly staff"
Fordeler: "Plane was clean and comfortable"
Ulemper: "Seated by toilet which Ididn't realize"
Fordeler: "Reasonable price"
Ulemper: "Very hot, small seats"
Fordeler: "short - efficient"
Ulemper: "no problems"
Alt er bra, ingen problem.
Fordeler: "Wifi and the nice crew"
Ulemper: "The food option"
Fordeler: "nothing particularly good—-getting off the plane was a va relief"
Ulemper: "due to my seating, i was freezing...i had to buy my own blanket for 5 euros and this was no be more than a sheet!"
Fordeler: "Entratieiment was good. Vibration on seats all the time. Nothing complimentary. Not even water."
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Seat was very good. The headrest was conducive to sleeping"
Ulemper: "The crew at the check-in counter was inefficient and gruff. At the boarding gate, there was no one there and no announcements until after the time the plane was scheduled to depart."
Fordeler: "I liked nothing."
Ulemper: "The flight was cancelled 22 hours before take off. There was an email sent to notify me. No text message or phone call; has I not checked my email I would have shown up at the airport with no flight. I tried to call their customer service and was out in hold for over an hour with no resolution."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Ulemper: "Flight was delayed. Flight was uncomfortable. Seats are too small. Food was whatever (one meal and one snack for a 10 hour flight). Luggage was lost."
Fordeler: "The airport in Krakow was very clean with many shops."
Ulemper: "Tight space with big guys next to me but short enough of a flight to really mind this."
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Ulemper: "Not worth what you think you might save on air fare. They really seemed interested only in trying collect every possible fee they could. Instead of weighing carry on at check-in, they wait until the boarding process."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "Plane condition was decent."
Ulemper: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Ulemper: "we had no interaction with the crew since we didn’t order any food during the flight"
Ulemper: "Everything! Our flight was changed from a the 6 hour direct flight I purchased 6 months ago to an 11 hour 2 planes journey from a totally different airport! We arrived 3.5 hours before our flight at JFK yet waited in ticket line for 2.5 hours only to be given WRONG boarding passes."
Ulemper: "Baggage fees were extortionary."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Ulemper: "No leg room at all. No complimentary drinks like domestic travel."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "2 empty seats next to me, can’t beat that."
Ulemper: "Flight was delayed 2hrs because of “technical difficulties.”"
Ulemper: "More movie choices. Food okay for the price."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Ulemper: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Fordeler: "It’s bad — it’s really bad"
Ulemper: "Crew and stuff are rude and bad, these guys are not ready to operate internationally"
Ulemper: "The boarding staff at Oslo airport should not be the money maker for the company and not choose languages by face .. my one was pulled out because it was 1nch to tall the woman before me sane language nothing they charge me another fee"
Fordeler: "Disembarking from both front and back is nice and efficient. Wish more airlines did that."
Ulemper: "Both flights were delayed by more than an hour. You'd think a company called Norwegian would be ready for cold weather."
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "The price"
Ulemper: "Delays, missed connecting flight"
Fordeler: "The attendandats in premium cabin were great"
Ulemper: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "If the crew could have made sure at boarding that passengers uses the right doors to enter the aircraft , that could have avoided passengers walking over each other"
Fordeler: "Service on board was friendly, very nice staff."
Ulemper: "My bag was lost, and no help available through Norwegian to find it. I just had a 1 day delay with them recently and will try to avoid this airline in the future."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "It was a low fare trip, so I did not expect a lot."
Ulemper: "Seat was far too cramped, the person in front if me reclined and mine did not recline all the way. The temperature was far too cold and you had to pay for a blanket, which is crazy. I know it’s low fare, but I don’t want to keep the blanket, I have no room. The food choices for purchase were not great. The crew were very nice."
Fordeler: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Ulemper: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Ulemper: "I missed the flight, because all flights from Denver to JFK were 6 hours delayed. I was not put on another flight, not reimbursed at all, not even treated considerately. WORST treatment EVER, in 40 years of world travel. TERRIBLE. I am so sad to see how air travel has degenerated. Very very sad."
Fordeler: "The flight was comfortable and the condition of the cabin very good. As we landed 1.5 hours late, the captain and crew asked people who didn’t have a transfer flight to remain seated while those of us needing to make it to our next leg were allowed to deboard first. That was thoughtful and helped me make my train with 10 minutes to spare!"
Ulemper: "Flight was delayed 1.5 hours. When we finally boarded, there was no crowd control, just everyone trying to squeeze into 2 checkin lines at once. My partner and I were seated 15 rows apart, even though we bought our tickets together. I was seated in the very back row, were I could here the cabin crew in the kitchen, talking loudly and at times unprofessionally. No food or drinks unless you pay extra for it."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "Food was pretty good considering it’s airline food. Featured the headrest flaps for more comfort when you doze off. Decent movie and show choices. I like the way you can order snacks, drinks or even duty free items on the display and have them quickly."
Ulemper: "Not very quick in picking up the trash. Tray tables too low."
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Ulemper: "Everything. Can not even get a drink if water unless you pay for it."
Fordeler: "I flew from BNA ago JFK and when I landed i found out my flight was canceled. they just booked me on the next earliest flight and when I tried to ask about alternatives they were of no help. they also told me my accommodations in NYC for 2.5 days may not be covered."
Ulemper: "Rude customer service. No help with getting me to my destination earlier. Unclear on providing necessary information."
Fordeler: "Fact that I eventually made it home a day later"
Ulemper: "The airline company and if I can avoid it in the future, I will not take this airline again!"
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
Fordeler: "Professional and safe"
Ulemper: "Better boarding (lines too long)"
Fordeler: "Everything went exactly as it should with any flight - check-in (long queue, but multiple desks open so it didn't take long for everyone to check-in on time), boarding (swift and efficient), operation (no technical issues, no unpleasant experiences, flight departed and landed on time) & plane (fairly new and clean aircraft)."
Ulemper: "Not being connected to a jet (boarding) bridge, despite the aircraft being parked right in front of the terminal, next to one of these connecting bridges. We had to take the bus circle the terminal for what felt like an unnecessary expense-cutting choice made by Wizzair."
Ulemper: "not charge me for carry on luggage"
Ulemper: "boarding process felt like herding"
Fordeler: "Absolutely nothing"
Ulemper: "Flight was over booked"
Fordeler: "crew and boarding was nice"
Ulemper: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Ulemper: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Ulemper: "Application instruction on baggage hande king and que to boarding."
Ulemper: "Seats are terrible."
Fordeler: "The crew was really nice"
Ulemper: "1h30 delay for no specific reason is unacceptable"
Fordeler: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Ulemper: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Ulemper: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Fordeler: "The price"
Ulemper: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Fordeler: "Smooth flight"
Ulemper: "No terminal connection"
Fordeler: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Ulemper: "Everything was good"
Ulemper: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Fordeler: "Nothing really"
Ulemper: "The staff took ages boarding us because they were obsessed with trying to scalp people for exceeding baggage limits. Nothing free aboard, no entertainment, the seats were uncomfortable too."
Fordeler: "The Crew was excellent"
Ulemper: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Fordeler: "I asked for a cup of water for my child and they gave me a bottled water. Then they charged me 2.50 euros. Their credit card processing machine was not working properly, which was frustrating: the flight attendant got frustrated and had to come back again until she can process my payment."
Fordeler: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Ulemper: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Fordeler: "It flies direct to the airport that I wanted to go to."
Ulemper: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Fordeler: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Ulemper: "standing 1 hour in the bus before boarding,than telling you that will be 90 minutes late take off"
Fordeler: "Standard service , even was late come almost in time"
Ulemper: "Was a bit late"
Fordeler: "Price and schedule. Going on time with no delays. Good value for money."
Ulemper: "Very hard on baggage policy"
Fordeler: "The people are very rude no cooperation"
Ulemper: "The crew was very rude"
Ulemper: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Ulemper: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Fordeler: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Fordeler: "The staff was fine. We arrived on time."
Ulemper: "These discount flights from Luton are packed with obnoxious, drunken Brits going on holiday in Hungary. In future, I will fly from Heathrow. Besides, by the time one pays all the little incidental fees at WizzAir, the cost is about the same as the legacy carriers."
Ulemper: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Fordeler: "Wizzair suggestion to compensate us"
Ulemper: "The fact that they didn't notify us regarding the cancellation of the flight, and moved us to an earlier flight."
Ulemper: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Ulemper: "Crampt seats, mob to board the plane, hour delay with no reason given."
Ulemper: "Lots of hidden charges."
Fordeler: "The plane and crew from Pilots to Flight staff more than perfect. We was kept informed all the way as take off was perfect, and the landing at London Luton was the best have ever had as you normally land land then get an extra hard heavy jerk to slow us down extra hard braking. The Pilots of W6 4503 on 23rd of August 2017 is a credit to your company as they landed without the extra hard braking you normally get. Those pilots both of them should teach the other pilots's of your company how both of the pilots did it, and even teach other airline pilots the same IT WAS A VERY SMOOTH LANDING. Give the pilot's a commendation or an award as I would like those pilot's on any of my flights I have in the future. You can let them know it was me that told you to credit them in the highest award they can get please. Let their bosses, and company owners know this as well. So maybe if you call them in the office for something PLEASE CREDIT THEM for the PERFECT LANDING MORE THAN A CREDIT TO YOUR COMPANY as I put that ion bold to enforsize a perfect landing."
Ulemper: "I was in 24B middle seat which was very cramped as the seat too small and back of seat too low, knee area not enough, no chance of getting to sleep as you cannot get comfortable enough as you cannot even sleep on the tray, kids screaming all around me, people behind me kept kicking moving my seat, people in front of me too loud Bulgarian's. At Varna airport me and others queued up in check in 2 and 3 patiently, and after about 20 minutes queuing two people jumped the queue in check in 1 as the second guy I had to tell him we have been waiting you cannot jump the queue and to go to the back of the queue, and a guy walked straight into check in 1 before check in 2 and 3 was opened and got his bag done, and a big group of people with prams etc was not even in check in lane 1 where they was sorted out well before us queuing as they just turned up and got there bag etc slips on the prams etc. A lot of the information on board was in Bulgarian and not in English only a very small thing NOT TO BLAME THE PLANE STAFF in any way."
Fordeler: "Flight was on time unlike outward trip which was just under 2 hrs late"
Ulemper: "Very rude boarding staff on ground. Tried to charge me for the hand luggage but did put a small luggage sticker on when I didn't respond. Seats do not recline so most people slept on the pull down tray as a pillow."
Fordeler: "Flight attendance service was great and smiley"
Ulemper: "Nothing much"
Fordeler: "I will never take flight with this company again!!!!! The worst ever shame on you"
Ulemper: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Fordeler: "It was simple, every thing was fast in the airport."
Ulemper: "Small airplane it was a bit choked."
Fordeler: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Ulemper: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Fordeler: "Pleasent staff"
Fordeler: "Crew were average"
Ulemper: "Everything was a disaster. Late and very uncomfortable"
Fordeler: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
Ulemper: "The flight attendant needs to be more friendly and clear speaking in English language"
Fordeler: "because Wizzair needs a way to terrorize psdsengers about luggage size. It did not affect me personally, but it is shooting and scary how Wizzair bitches about 1cm oversized bsgs"
Ulemper: "Wizzair has the worse reputstion ehen it comes to checkin and boarding. People still fly because it is cheap and poor people are willing to take a lot of terror to save a few bucks."
Fordeler: "No water for the passengers, tea should be paid for, full price was not shown before ticket purchase, worse customer service (very rude)."
Ulemper: "See above"