Leiebiler i Oslo

Ulemper: I dropped the car off at 5:30am, but now have been charged for a 4th day because it says that I turned the car in at 9am. Hopefully this will be cleared up, but that policy should be altered when you drop off the car before opening hours (of 7am).

Logistical Nightmare

Ulemper: My credit card was compromised on the trip and Hertz made us re-book for a much steeper price. Will contest.

Flat tire and no help for 2 days

Ulemper: We got a flat tire and customer service was not existent and we didn't get help for two days. STRANDED FOR TWO DAYS! NIGHTMARE!

It took an hour to straighten out my bill

Fordeler: The supervisor at the airport location spent an hour and made several calls to resolve my problem.

Ulemper: It was very difficult to and took a long time to resolve my billing issue.

Don't rent from Hertz

Ulemper: Put simply, Hertz rented us a dangerous car and refused to even reimburse us for the cost of making it safer. The car was in need of service, with dangerously low levels of oil and brake fluid. We didn’t know this until, far from any service stations, the dashboard lit up with an emergency notification that the vehicle needed to be stopped immediately due to oil issues. We checked the oil, which was well below the “Low” level. We also noticed the brake fluid was below the “Low” level. We eventually we made it to a service station and purchased both oil and brake fluid. Hertz refused to reimburse us for those purchases. They also refused to refund any portion of the rental cost, which we requested since they put our lives in danger. If you value your safety, not to mention a basic level of customer service and concern, I recommend you NOT rent from Hertz.