Customer service was outstanding.
Everyone was amazing! Jonathan the bartender, patrick the bellman, everyone! They made my boyfriends birthday very special. This is the best hotel in SF. Thank you to the entire staff. Nothing because everything was awesome!
The staff was exceptional. ALL of them. Not much. The spa was priced really high so we ended up making other accommodations.
They need to add a salon that has someone there to do hair blow outs for customers staying at the Ritz.
Most of it is the location and the good value The service was not great very unpersonal
Lovely room with plenty of plugs for laptops, etc. Refrigerator and coffee maker. Room also had separate "dressing table" area AND a full bathroom; perfect for a couple! Parking rates absurd. Found a much cheaper garage on our own.
Since its remodel they have great rooms
Bedding, bed, pillows & nice bathroom. Was after hours & our request for room service was still met. Nothing.
Love the new contemporary renovations to the rooms and lobby Always like space, just wish the rooms were a little bigger, but overall great value for a city where nothing is inexpensive.
Everyone from the valet attendant, bellman, and front desk was beyond helpful and attentive. Even on a stormy rainy SF day, they were warm and ever inviting to me. They got me a room on the 27th floor with an amazing view of union square during the holiday season. I highly recommend. Also, the bathroom had great lightening and everything was very clean. Location simply can't be topped. Parking is a choice of valet between $41 around the corner and $60 front door. Wifi is also now FREE. The mattress sheet wasn't fully tucked in but everything else made up for a minor oversight.
The staff were very professional .
Staff was good. Our lunch experience at the hotel was very nice because the staff went out of their way for our 13 year old who was celebrating a birthday. We had people overhead who made who disturbed us for well over an hour. After calling the front desk to complain it stopped about 30 minutes after our call.
The staff was great specially the greeters at the door and baggage handlers Location location location
We should get a discount for the noise inconvenience.
Very stylish, perfect location, hotel staff was very very helpful and courteous. Appreciated the free internet. Room lighting could have been better. Thermostat was a off and room was a bit chilly unless we used a high setting.
Bed is good. Nothing
excellent value for the money, room was comfortable and great location. Staff was very nice and aim to please.
Rooms were extremely small
I liked the amenities like the free bottles of water, the roof terrace, the computers with free internet downstairs, the friendliness of the staff
Chilled, filtered water in reusable bottles. Rooms were comfortable and quiet. Staff were helpful, but could be a bit friendlier.
I liked the automated quick check-in process. The room key must also be swiped in the elevator for extra security. The hotel has wired and wireless internet access, flat panel tv/monitor, refrigerator and microwave. At 3:00 a.m. on the first night of my stay, the fire alarm sounded and the entire hotel was forced to evacuate. It was caused by one hotel guest who burnt some bacon in the microwave. I also would have liked a bathtub instead of just a shower.
Great location for a "staycation." We live in SF, and spent the night downtown. First dinner, then movie (at Embarcadero Cinema), then a stroll to the Ferry Building. All this within about three blocks. When we arrived, we were given a free upgrade to a slightly larger room (maybe it was a slow Friday night, but they didn't have to have done this). The room and bed were comfortable, although the TV was a bit on the small size (not tiny, just not huge). The room had plenty of room for the two of us, and the queen bed fit our two larger frames nicely. The "Living Room" on the lobby level was quite comfortable, with free espresso drinks and computers available. Free wifi throughout the hotel. We didn't try the restaurant, but there is a Starbucks on the corner (two doors down) that opens quite early, so we had a nice breakfast and coffee there. We enjoyed our stay, and thought the price was great for a downtown SF hotel room. Our only complaint was that the window was dirty. It looked like some cleaning had gone on above us, and the soap/water had streaked our window.
Clean rooms Bed was too small and rooms were tiny
Proximity. Computers in the lobby. No bathtub.
Nice room at a fair price Tried to lower the room temperature, but the thermostat didn't work. Also, very noisy group in front of the hotel outside my window late into the night. I should have complained but didn't. It was hard to sleep.
The friendliness of the staff, the location of the hotel. Just a bit noisy one night, room was rather crowded against the radiator.
Staff was friendly and very helpful. Room was clean and bed comfortable. Although we were in front of hotel, street noise was minimal. Nice flat screen TV and good in-room coffee. Room was very small.
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
Loved the location to union square and rooms were clean and comfortable
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
The attention that most of the staff display for you The wait time in the dinning room
Location, furnishings (wonderfully comfortable beds!), friendly staff
Very upscale, attentive to guests. There are better values at comparable hotels.
Very clean hotel with an excellent staff.
Great service. Excellent facilities. Great room
Great views and convenient location!
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
Location and Gym
staff was very accommodating and helpful. It was a wonderful experience. nothing.
All staff were helpful & friendly. For leisure travel not the best location
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
No wifi unless you pay more not even hbo on tv
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
Location Downtown Hotel parking Incredible expensive
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
Upgraded to a suite for free. All staff very friendly and helpful
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
It was disappointing not to be provided free internet.
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
All of the hotel itself. The parking situation. Very very expensive $$$
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
We arrive 2 hours before check-in time and we got the room without any problem.
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
All of the staff was extremely friendly and helpful. Modern decor, well renovated. Outdoor park area was a nice touch. Room was small. Space was tight. Since it was just me, this wasn't a problem.
Location was excellent, my room was clean and felt modern even though the rooms were obviously older.
Galleria Park staff were friendly, welcoming, and accomodating. The room was bright, clean, and comfortable. The staff did get a little frazzled at the front desk with the large volume of guests for the weekend. There was only one HDMI cable available for the entire hotel and it was taken for the duration of my stay.
Loved the complimentary wine hour and friendly staff!
Quite, clean, comfortable. Charged sales tax for honor bar when we never used the honor bar.
Great location, very helpful and accommodating staff. The room was a little on the small side for the price.
It is a good hotel in a good location. The price I paid was higher for the standard of the hotel. Staff
Nicely renovated, but clearly an old original building, in a good way. Room is small but comfortable. It's in the middle of downtown, so street noise is loud, but that goes for every hotel in the middle of the city.
Friendly and helpful staff, decent room size and close to the Chinatown entrance gate at Grand Street. The room was clean ( didn`t trust the carpet though ). The carpet in our room needs a replacement. We have been hold up by the night porter singing far to loud at this time of day when we left in the morning at 05:45.
location and convenience to the China District and shopping no spa service
Friendly staff We were moved from Orchard garden to another Orchard hotel on the same street due to overbooking.
Very convenient location to China Town, cable cars, and shopping district. Staff was very courteous and helpful. Made for a very nice weekend get-a-way.
Great location, boutique type hotel, great bedding, crispy clean and free wifi, what else is there to ask? I commend this hotel and recommend it without reserves. I am very very picky and difficult guest but I stroke gold with this one, Kudos! Pricing may be a tad high.
Bed was comfortable and really good location. Expensive parking for valet. And no parking at all if you don't do it. After we came back from the day out. We came into our room and noticed that A) the door was not shit tight. And B) when we got in it smelled Like somebody had just taken an extended bathroom break. Which was awful. I immediately called customer service and though the guy was nice he was not able to get in touch with any managers. I was supposed to get a call the next day which I still hadn't heard from anybody till I was checking out. They called the manager for me. Who offered 50$ off which I still haven't seen on my credit card bill. Was a bit unfortunate really.
Unable to turn off a/c. Gave details to staff.
The location is good and the hotel is clean and cheerful and unpretentious yet comfortable The room is very small and the rooms all have no views. The outdoor terrace is very small and sunny so hard to use. Not a lot of comfortable public space. An ok hotel in a convenient area.
I always received a warm smile and greeting when I stepped through the door from the security guard (who would open the door too!) and the front desk employees. They really made me feel comfortable. Coming from the east coast to west coast, it makes the transition that much easier. The security guard even offered to help me walk to the store due to the late hour in case I was nervous. I was very safe in my solo adventure - no need to fear the neighborhood. Fun location, incredible hotel, outstanding service. A must stay!
the location is excellent, right at the gates to Chinatown. close to everything.
Rooms felt spacious, beds were super comfortable and had a very refreshing feel to them Had breakfast only in their restaurants. Choice of items very good, quality good but much more attention needed to replenishing of items. Customer service was lacking in that they did not notice when you came to restaurants, empty tables were either not cleared, or cleared tables did not have cutltery. This restaurant part of the hotel seemed like such a contrast to the excellent service received from Front Desk and housekeeping.
I didn't like the size of the room too Small
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
I liked being able to purchase on the internet I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
Extra thin walls, could hear children crying at 1am
Good view. Bed a bit soft.
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
can hear the foot steps of the people above me !
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
Clean room and comfortable bed. Limited fitness center
The building is beautiful and welcoming, the staff is amazingly friendly, other guests were pleasant, breakfast was nice, bed was comfortable, I felt safe, windows open, fan in room, wonderful place!!! The fan in the bathroom didn't work, but they supplied me with a plug in fan to accommodate, not really that big of a deal.