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The service, location and amenities were incredible. Very comfy beds! Everything was perfect, except the shower would clogg a bit. Would definetly recommend
Clean, renovated, stylish, friendly, with a perfect location. Not a the over priced dirty old hotel usually available for the price in the warf. I did not pick the hotel or we wouldn't have stayed in this area. I was WRONG. They've saved an old hotel from being an awful tourist trap. I was anticipating mushrooms growing on the carpets and paint from the 70's. But it was as clean as a Hampton in or Holiday in express I would usually use during the week for work. Location is at the end of the war so getting in and out of there was easy. It's also at the end of Columbus state getting into little Italy and over to China town were also simple. Again, I did not expect this clean of a room for that close to $200 in this area. Would stay here again if asked to. Charged for waters. Hotel elevator room card reader. In room AC could have worked better, but it was well enough that we didn't bother to complain. Not enough outlets. Though there are charging stations in the room, only 1 next to the bed and the other shut off when the TV was off. Stairwell doors all need new door closers. Bed looked lumpy but slept fine.
Location Booked and paid extra for king bed, when we checked in there were none available, so still had to pay extra for 2 queens.
Great location, clean, nice, friendly staff. Noise easily heard from other room, hallway and street. Have to be quiet at night.
I loves the fresh but edgy rooms. Do the valet parking.
Staff was great and the location was perfect. You can walk to many hot spots within 2-10 min Parking in the city is always a pain. But expected. Valet parking was $60.
The location and staff were wonderful. The gym was very nice. The hotel was clean. . For my purposes, it was perfect. The bathroom could use updating, but it was okay. I would NOT classify this as a romantic hotel. The Edison lamps were unique but not very effective as lighting.
Excelent bed, shower, big room, quiet. Staff from front desk confusing and not gentle. Didn'tgive important information. Lounge vip not worthy.
Feels like an adventure since it appears to be on a us ship!
I booked Pier 2620 less than a month before my intended stay. It was cheap, just over $200 a night, but the location was pretty unbeatable and we didn't plan to spend much time in our room, so I figured it was good enough. Upon entering the lobby, we were already impressed. It was very clean, bright and fresh. We really loved our room. The decor is unique and industrial, but super cozy. We had a great time. The staff was so friendly and polite. I can't wait for my next visit to SF, I'll be looking to book here again.
I liked that we were in walking distance of the wharf and North Shore. A few blocks from the congestion of fisherman's wharf gave us some peace and quiet. We were able to sleep with the window's open without the noise from the streets or groups of people invading our space.
The room cleanliness and decor. Customer service-I had requested a 1 bed and they initially gave me a double. So we had to go change rooms. Then at 6am there's was a fire drill so everyone had to evacuate but the issue is that the staff never offered an apology.
location, close to transport,(excursions); winetasting every day 5-6 in the afternoon where one can meet fellow travellers. all good
the location is excellent. our room was very noisy from staff running up & down the metal stairs, The fire alarm went off twice during our stay waking us up, no apology from staff or managment.
Nicely furnished and the lobby area was a pleasant place to sit and chat over coffee or wine. Excellent location and concierge Alan was very helpful Room was a bit dark but not a major issue
the bed is amazing and the front desk is helpful and competent the parking was valet only and the price was $42 a day(its not going to be cheaper anywhere else) but the bellmen were not very friendly and were not happy to repeatedly get the car for me.
location-concierge-home-like lobby-inviting-great restaurant booked king room on line-got there and had a queen-very disappointed-have a queen at home!!
Easy to get to places of interest and front desk staff willing and able to help. Small room
Staff was friendly and helpful....nice location close to North Beach and Fishermans Warf. They did not have an express check-out system. You had to go to the front desk and do it the old fashion way.....not a big deal but you need to plan for it accordingly.
Location was good, hotel was available when I needed to be in SF, within walking distance to Wharf, decent on-site restaurant. Distance from elevators to room.
Friendly atmosphere and close to waterfront attractions . Evening wine tasting was lovely - can recommend this hotel
Staff extremely friendly and considerate, great location. Parking way too expensive, and maid would knock on our door way too early. Should wait until 10 not 8. Breakfast too expensive for not the best food.
nice clean hotel - close to fishermans wharf paying $40.00 to park
We walked into our room and decided to check the beds before we went to sleep because we heard of bed bugs at this hotel. And to our surprise we found a condom! We called the front desk and they sent up a security guard (not a manager, which was weird). They switched our room but offered no other accommodations. After we called to complain they said they couldn't do anything more than they did...they also mentioned they would call us back and never did. Not a good experience.... I can understand a messy room, maybe a cigarette but an open condom on the bed is unacceptable.
It was really close to all the attractions to Fisherman's Wharf The room we were in had a lot of guest traffic within the building such as people walking up and down the stairs and doors slamming. (room 241)
Proximity to the wharf 1. Found a man's underwear in the drawer. 2. I was never informed I would be charged an additional$100 on the day of our check-in. I saw the charge on my online visa statement and told only after my inquiry. Since there were no damages to the room, I should expect a refund in a few days. My experience has been that possilbe extra charges are done after check-out and NOT on the day of check-in. 3. A few ants coming out of the heater. 4. A $51 charge for underground parking because of the high rate of car break-ins so I parked there, only to find they also have overnight parking in the gated registration lot but told the price is the same???? Likely or another way to charge more???? No transparency.
The hotel is conveniently located within walki g distance to main attractions in a beautiful city!
The hotel is very 2 blocks away from any event or attraction I found 2 spiders in my bed . I just killed them .
Location was excellent, and the room was clean and well maintained. We stayed in the "Wharf Building" which seemed older and less maintained. There was no front desk staff in the building and it was difficult to get back over to the other building if we needed anything. Also, the elevator was under repair the full duration of our stay, which made the one working elevator very slow.
It's just a block away from the main street. In close proximity to bars and restaurants . The staff at the front desk was very helpful. We didn't go to the bar at the hotel but it looked inviting and we would have if we had more time. The hotel is a little older but nicely maintained.
Der Pool. Die Lage. Frühstück Buffet.
Lots of food choices around the area including Starbucks. Looks clean. Nobody asked when we came in if we need help in our luggage. The bed creeks, make some noises when you move while sleeping. Parking is not included. You need to pay 50 bucks per night.
Great location. Staff was very friendly and accommodating. We had 2 doubles and the beds sagged in the middle. Very hard for two people to sleep in a bed. Kept rolling into eachother. Please update mattresses.
Location was close to wharf activities Food and shopping choices were abundant. Location had some logistic predicaments Cable car hub is nearby but there was an accident so I had to take a bus but it didn't go to my END point and I had to walk 5 blocks UPHILL
The staff was very friendly and helpful. The facility was clean and comfortable and you couldn't ask for a better location for Fisherman's Wharf.
Close to the wharf and waterfront Huge construction going on. Had to take side door, make shift reception area. Didnt really feel welcome. would have preferred to stay elsewhere had I known about it.
Price, Location, access to taxi's. I requested the earliest possible check in time, and after my flight landed on the day of check in, the Hotel text me and said that I couldn't check in until after 3pm. I didn't have a rental car so I had to drag my luggage around downtown SF. I also requested to have a room with a view and a room on the highest floor possible. I was put on the 3rd floor with a window facing the hotels interior roof top. Zero view. There were large cobwebs above the bathroom door frame, the top sheet of my bed was yellowed on the underside and there were a few small stain marks on the sheets that were either wine, juice, or blood. King size bed was not comfortable at all. I HATE the hotels TV/entertainment system. The remote has a rollerball to control a mouse on the screen that is so small you can't read it unless you are sitting in the chair at the desk. Least user-friendly system I've ever used in a hotel. It's like you are watching tv through the computer's "tv application". Really strange.
The place was gorgeous, clean and spacious But they were so understaffed. We checked in at 430pm and did not receive our crib for the baby until close to 10pm! We had to call them once to remind and I had to remind them at the counter when I came back from the store. We also added some items for them to bring up like baby shampoo and toothpaste, etc. when housekeeping came up at 930pm, he only brought the small items. I asked about the pack and play and he said they never told him. I assumed he was going to ring our toothpaste and the bedding for the baby, no. They didn't tell him about the toothpaste either!!!!! He had to come back twice!!! It was late and waaaaay past the kids bedtime. Sooooo annoying. The ladies at the counter made it seem like they would take care of everything but they didn't. One of them even asked me about the crib check in. Very disappointed.
I was here on business. I was very pleased with my room and the staff. My room was really clean and the workout room had many treadmills. The only thing negative comments would be minor so I won't even mention them. Thank you Hyatt !!
Location Price confirmed by booking.com was not registered with the hotel. When they tried to charge a higher rate, I had to present the confirmation email from booking.com in order to get it adjusted down to the confirmed amount.
We liked the appearance of the lobby and room. The location was convenient to many things. I didn't like the fact that I had to pay for internet at $8 per 15 minutes. It wasn't like other hotels as far as amenities.
Concierge services was excellent
Location, Comfort Parking way too expensive.
The staff , especially Katie at the front desk went above and beyond to make our anniversary stay wonderful. Nothing
Great location, excellent breakfast, comfortable rooms and courteous staff There is no fridge on the room
Very close to the wharf, restaurants, cable cars and cruise terminals.
The rooms were clean, the cleaning staff was friendly and always greated when we would pass. The breakfast was very good and had a lot of options, we always are early and it seemed to get really busy the later you ate but they never ran out of food. I felt like it was a great value! The hotel is located in fishermans wharf and is walking distance to the pier and tour buses, bike rentals, shops, and dining options. We did not have hot water the first morning however it was fixed when we got back to the hotel later in the afternoon. The concierge staff could have been better- they suggested an Italian place for dinner that had terrible reviews- - im glad I checked ahead. We also asked about bars and nightlife and she sent us to broadway street which is full of strip clubs- didn't see many bars- after the fact we figured out that we should have been closer to the beach on the same street. They lacked knowledge of the areas, I know it's a big city but they should be familiar with areas to send tourists.
Very well situated to everything - transport, shops,
Location and friendly staff. Room was clean and quiet 3 years ago the parking wasn't as expensive as this trip 51 plus 8 tax each night is outrageous
House keeping is good and something unexpected good....... Breakfast is not good enough e.g. lack of variety of fruits
The Location was really good The breakfast was poor and the room was a bit dingy with a small bathroom. They had a coffe maker in the bathroom - yuck!
Convenience of location, it is within walking distance to most all tourists attractions. The parking fee is outrageous ($45) and you must use valet to park your vehicle. Customer service was professional; yet, it wasn't above and beyond what should happen.
The location is within walking distance of our destination, the hotel is very clean and staff friendly. The room did not have a refrigerator or microwave, our previous stay there the room had both.
Perfect location walking distance to main attractions. No guest laundry facilities had to walk to another Holiday in to use the laundry. Breakfast times could have been extended to at least 10am.
Cleanliness/comfortable /location Parking fees
The hotel staff was very helpful! Everyday Edward had suggestions for us. The room was very clean and was in a great location. Only a block from the dock, food, shopping, and tour buses. Street was a little noisy. But obviously, not the hotels fault.
Within walking distance to everything you want to see! Perfect for families! Love the breakfast room. Very clean!
The staff was great. Helped with tickets to attractions and local restaurant suggestions. Comfortable beds were a plus. No free breakfast, but reasonably priced breakfast was available
Great location, pricy for the little you get. Not the cleanest Marriott I've stayed in
The price point and location were great. The staff was always kind and greated us. It was nice and clean. So was the general location of the hotel. Some other "high end" hotels in the financial district for instance suffer from ridiculous pricing ,and you get to watch homeless at close range. The beds were terrible ,imagine the Grand Canyon combined with the Marianas trench. Rooms very spartan and bland.
I loved the comfortable bed, the cleanliness, and the friendliness of the staff. We had stayed at another location the night before which was so terrible, that I was online looking for a hotel and fortunately found the Marriott. They were able to accommodate us and turned our potentially awful weekend into a great success. I wish we would have found Marriott earlier. Could hear some people late at night but they settled down quickly enough.
#1 reason for booking this motel was free parking. For the price comfortable beds and location was an added plus. no air conditioning....It was raining for two days and the room was still hot at night. (in late October)...Summers would not be comfortable. The lady on the desk was not friendly at all.
Close to the Harbor missing internet conex.
View from my room window
Access to all local amenities
It was very close to the main sights of San Fransisco which made getting around easy. No
Great location, with service oriented staff, great room comfort and size. Great price. Already recommended. The room has no air conditioner, thus the noise from trucks and electric cars early in the mornings is sometimes uncomfortable, specially when you are very tired. Should tried to work on this limitation.
The location directly adjacent to Fisherman's Wharf is excellent. It is convenient to transportation. Within 2 blocks, there are restaurants of varying levels, a grocery store, workout facility and shopping (either souveniers or really high end artwork). My room was on the second floor front and was very bad for street noise. The bed was quite firm, but not in a comfortable way. For TV addicts, there is a limited range of channels. Only tiny safe deposit boxes at the front desk. Day staff very friendly. Night staff more indifferent. Maintenance appears OK. Told them my shower was not draining properly on the first night. It wal fixed when I tried again and stayed that way.
Hotel position Don't have any kind of breakfast, even if it was included in our booking.
Great location and it was clean. I didn't need anything more. The clock in the room was nearly 1/2 hour slow, so I nearly missed my bus the next morning.
the position of the hotel, very convienent no
3 mins walk to fishermans wharf Daily parking fee on the top of their daily hotel rate.
Clean, recently redone, decent value. Cheaper rate if you call the motel directly.
Convenient location Telephone did not work, safety on outside door was broken, don´t fall for the breakfast is included, it´s a joke, at most they could call it a snack.
It's a delightful, charming little inn, centrally located and a good bargain. The location was very near Fisherman's Wharf. The staff was extremely helpful and friendly. Overall, it was a very positive experience. There was no elevator but that wouldn't have been authentic with the original style of the hotel or aesthetically pleasing.
The bed was comfortable It was a motel and very overpriced.
Wonderful accommodations and friendly and helpful staff. I will definitely return again.
The location was great as it was just a short walk to Fishermans Wharf. The free wi-fi internet was a really great feature. Staff were friendly enough, and although the room was not flash, it was comfortable so it was definitely value for money. There is a sign by reception that says "This area contains chemicals known to the state of California to cause Cancer and birth defects or other reproductive harm."... this was slightly concerning. Also I couldn't work the air conditioning unit but that could just be me :-)
Location is very convenient, 10 minutes walk from Pier 39, 5 minutes from tram stop. It is clean, safe neighbourhood. Hotel itself is also clean. Breakfast is actually not existing, althought description of the hotel says differently. Just don't count you get anything except coffee. Also the room is extremely small. The two beds are actually accupying the whole space available. No room left for sitting or even walking.
Location The family above us was walking around all night and the building is old and you can hear every little noise
The location was awesome!! The room was confy :) I liked everything
Location and price Poorly kept exterior and lobby. Lots of trash and debris outside door and in parking lot.
I loved everything about this place. Travelling alone I felt safe and secure here, it was close to where I had to go to meet the tour buses as well as within walking distance to the pier which had such a great atmosphere. The room was clean and comfortable and the rates were more than competitive. I would highly recommend to anyone looking for a place to stay while visiting the lovely San Francisco