It was close and I didn't need to take a cab. The room conditions were moldy and wet. The carpet was so wet I had to wear shoes. The room smelled musty and moldy. The humidity in the room was so bad it warped my passport book. When I called to report it, they sent someone immediately, but when the house keeper came they wanted to know when I was checking out so they could take care of it then. Nobody offered a different room, or to at least clean it on the spot. The entire floor, carpet, was soaked. It was clearly a leak and they didn't care to deal with it.
The room was really worn out and in desperate need of an update.
Close to airport but not enough to return for the convenience. the tub plug device was not connected and required ME to pull it out to drain tub form taking a shower. unacceptable especially for $250 us per night. Tub was dirty prior to me. Only one electrical plug in room. In the day and age of rechargeable items one plug . I do not want to case down a power strip or have to call for something that should already exist. Will not return
Location Can walk to airport
The staff was extremely friendly and helpful. The facilities were immaculate.
I've been staying at this hotel for 4 years now and always have a pleasant experience. When i'm transferring between Mainland, HK and Taiwan as well as the US, Its nice to see familiar faces and be treated respectfully.
Better than Expected Spacious modern room. No check-in/out lines. . Very Convenient. Surprisingly quiet. Food very expensive and not good quality. No free internet, even at US$250/per night. Cleanliness could be improved a lot. An obvious rip-off based on convenience. Typical Hong Service. Next time I'll go back to Nathan Road.,Food very expensive and not good quality. No free internet even at US$259/per night. Cleanliness could be improved.
Some staff members were indifferent. Great staff at the cafe
I booked through Kayak and the various sub-providers associated with Kayak, finally I was given a room with no-wifi included in the rate. Today, wifi is like drinking water, even this hotel provides complementary drinking water, so why on earth do you still think that you can extort people with additional wifi charges? This is a disgrace. As a matter of principle I would never stay at hotel that charges extra fro wifi. The service costs next to nothing and it is an essential utility. No hotel would think of charging extra for electricity or the use of the toilet, so why do you charge for wifi??? Shame on you Regal Hotel, you are a dinosaur...
It was supposed to be a smoke free room, however, there was a strong smell of stale smoke in the room. I have allergies so am very sensitive to cigarette smoke. The room and cleanliness overall was excellent, but the lingering strong odor made it disagreeable.
Convenient to the airport by its location connected to terminals 1 and 2. This hotel is obviously appropriate for business travelers only. The hotel has 3-4 restaurants and none contain any reasonably priced food (and that is using reasonable in the loosest manner possible). For instance, the cheapest entree at the China Coast American Grill is a burger and fries costing 238 HK Dollars or $34 US Dollars. When i asked the front desk clerk and a waiter about where i could find a reasonably priced restaurant, they both laughed at me and told me to go back to the airport. Further, our room was not clean with random hairs found in locations throughout the room, a tub that was obviously not recently cleaned and one of two available electrical outlets in the room possessing a mysterious stain. Also we had to switch to a second room because our tub would not drain. Also, none of the benefits are included in the room. Unlike many Southeast Asia hotels, a guest must pay for wifi and to use the health club. Maybe this is no issue for a business traveler staying there on a corporate expense account, but for anyone else, it invokes the natural question of how this hotel ever garnered these skytrax awards for being the best airport hotel. This airport hotel has a mediocre staff, somewhat unclean rooms, and a pricing system designed to nickel and dime guests once they arrive. It may be an acceptable airport hotel by some standards but it is far from the best in my humble opinion.
Easy access to and from Hong Kong airport. Delicious dinner in Cantonese Restaurant.
The shuttle service was impressive, as was the view from our room (1156). The Internet use fees were rather pricey (HK$70/h). We should be able to use it on a 15 min. basis.
good there are no combs.
Staff are very friendly and helpful.
value for money.large,clean room.v good shuttle bus service.would stay again! no complaints
Spacious room and good service. Very friendly and helpful staff. Great Location.
room is big hotel servive is average
river view care for customer
Size of the room The Internet was slow and expensive
Staff is very friendly. TV is too old.
Dinner (in hotel's Italian restuarant) was very nice. Also enjoyed the Lion Dance in the foyer, celebrating Lunar New Year. Found bed too hard. Perhaps bed firmness could be assessed as "Western" or "Chinese", to cater for all preferences.
room facilities, restaurants needs refurbishing
Regal HongKong is fair value for money, but a bit annoying since you expect it to be a 5 star hotel. However, the hotel gives you a good location for shopping and dining. Checked in at 4 pm, and was told the room would'nt be ready for an hour. Told them it was unacceptable, and suddenly they could provide us with a room within 10 minutes. Further on, beds are rock hard and they will charge you 170 HKD for wireless internett access...(!)
Rent og pent. Bra rom. For mye gull og glitter. Vanvittige priser på ekstratjenester (internet, klesvask, frokost, business center).
Fin beliggenhet. Fine rom, lobby og takterasse. Dårlig inneklima på noen av rommene (lukt av mugg el.l.). Treg betjening ved inn - og utsjekk. Dyrt for internett.
Benefits of the club lounge were excellent, food, service and convenience excellent. Excellent central location. Luxurious & high standard hotel. There was a lot of building noise at the pool area as there seemed to be some refurbishing going on on the floor above the pool level and the open windows meant it was hard to relax there.
The rooms were beautiful and the connection between our room and the kids room was crucial in allowing the family to have privacy and at the same time, a shared experience.We were near the heart of the city and it was very convenient. The staff were generally pleasant but lacked the warmth that I think is crucial in making things truly memorable.
they have good service and great location the furniture is out model
The Location of this hotel which is close to so many vaital things in the city Nothing specific
Position,position,position,..... a little bit old
Politeness, cleanliness, food Television was very old and tv programmes not very easy to access.
convenient for shoppings. I do not like the toilet door facing the bed
Location is good. We had Club room at it was big enough for three people. Hotel has terrace with excellent view to HK island. Hotel is getting bit old, there was no wifi in room, TV was small and old.
The hotel room provided excellent views of the harbour and Hong Kong Island; also very close to shopping and transport facilities
Good location. Big room. Comfortable beds. Friendly housekeeping staff. Decent wifi speed. Dated facilities such as bathroom fixtures. Hotel exterior is being worked on, so all the windows are blocked. There is absolutely no view. If I had known there will be no view, I would have went with 2 other Marco Polo sister hotels on the same street for less money.
its in HK best stores area nothing
The Harbour view was uncomparably fantastic If you go there by taxi, most of the drivers were sucks
view, bathroom, location & staff none
the view from the room it's expensive for no international brand
Comfort and room facilities; fantastic view from a harbourside room; fitness suite and pool; chinese restaurant; choice of foods at breakfast Staff were generally very helpful, but when we returned to collect our baggage which we had left with them on our last day after checkout their attitude had clearly changed and they gave the impression of wanting to get rid of us as quickly as possible. This is a stupid and short-sighted attitude since guests are left with this as their last impression of the hotel. They need to be told that one remains a valued guest even after the money has changed hands for ones room! This will affect my likelihood of staying in a Shangri-La hotel again - at the high room rates one expects top class service, and I have never been treated like this at top Marriotts or Peninsula group hotels. Overall, however, the stay was good.
Nice room Housekeeping
Great service and excellent location. Everything was thought about and supplied.
Large, comfortable rooms and friendly staff. Swimming pool was very small and no out door pool. Location was ok but not great.
The staff always greeted me by Mr. Adams, they always made sure they knew my name in advance, very impressive !
Meget bra hotell, nytt og fint med en fantastisk utsikt.
Nydelig utsikt Svømmebassenget var ute av drift - det bør en få beskjed om når svømming var planlagt som min trimaktivitet
Utsikten fra Sky Lounge Litt større rom
Staff were very accommodating to our request.
the staff was not at all helpful, said you booked thru booking.com, so i would get the lowest category room, even though they have diff lower class rooms,
Location Very old decoration
I have stayed many times at this Holiday Inn but think now that it is a little over priced given that it is over 30 years old hotel and the area where it is located is not that good anymore but it is still a nice hotel and I would stay there again.
shopping, having dinner, and relax at excutive club
Convenient location on the end of Nathan Road TST
The hotel staff were well trained, all they have good manner.
The Hotel was organized; it must have a very good manager The Bed was very clean but the room esp. the floor was not very much clean. I think the Hotel needs renovation.
Location Alowed late check out - 4pm Good selection of day trips - recommend Check in too long, but in the end did get the correct room (non smoke) and bed (double) Did not reply to my email on transport from the airport Pool too cold
higher pricing in comparision with its hotel condtiion
Very conveniently located on Nathan road close to everything.
Alt var meget bra Litt støy rundt ombygging, men ikke alt for sjenerende
beliggenhet, vennlig betjening, god frokost Hotelleter under ombygging, ville gjerne fått opplyst det før jeg kom dit,
sentral beliggehet utsikt
Staff were helpful and room was always made up whenever requested.
We loved our room with the view of the park and harbour. It was also close to good shopping and the railway station. The bed and bathroom were very clean and modern. We did not realize it did not have a pool but this didn't matter as the weather was cool.
close to shopping area hotel too old
The additional charge for internet use in your room is disappointing, particularly with the high cost of accommodation in the hotel.
Central locality, near Times Square and all business centres. Honesty of housekeeping staff, they returned me some monies left behind. Front Office is too jammed and efficiency doubtful.
The CD player in the room is very nice, I happened to buy a disk before I got there, I loved the music and the night view outside the window is goreiouse! Brekafast is not quite good and it is not worth the price they charge!
A lot of lifts available for guests so practically didnt have to wait long for a ride. It has been remodeled & the rooms are the same size but newer carpet, bathroom. Very conveniently located
very close to the downtown center shopping mall no swimming pools
services & facilities not as good as previous years. hotel run down.
The staff was incredibly helpful especially Kitty Ting. All of our needs were met.
Location, location, and location you have to pay for the internet
Location was really nice, very close to shopping area and so on. We were forced to wait for long time to check-in but efforts on recovery to that failure was nice.
Spectacular location; hotel staff very professional and friendly. Overall good services.
Location and service. Restaurant timetable. It finish very soon.
Loacation, and luxury - right in the middle of Hong KOng with a gret buffet
Sraff attitude and attention to detail. Can do attitude Price of food and beverages are exhorbiyant and a limiing factor to full enjoyment of the facility
This guest did not leave comments about this hotel.
The room was large for HK, nice amentities I will stay there again next time around Dinner buffet was overpriced
It is near the university area, busy and easy to access to train. The hotel isn't as clean as it mentions online.
The openness of the surrounding was wonderful consider Kowloon is such a busy place. The hotel was in the new territory near Hong Kong Chinese University, it's near the train station and easy to get to other smaller cities and central Kowloon. no
Location The fridge not working. The alarm clock not working and showing wrong time
Staff was very helpful. We had all the comforts of home in Hong Kong.
This guest did not leave comments about this hotel.
Free shuttle bus service frequency should be increased. Should provide free internet.
This guest did not leave comments about this hotel.
Hotel was nice new and new furnishings very nice, It is also located right next to a train and bus station so you can go anywhere in Hong Kong easily. The Concierge was great and so helpful in all I needed. and the staff was friendly and helpful. The only negative is there is not a lot in the way of shopping and local restaurants just a few little take out places and 1 breakfast place. Everything else was great and we could of used the hotel restaurants but I like to try the local eateries.
This guest did not leave comments about this hotel.
Everything feels OK except 1) No free internet servive and it is very expensive 2) No free breakfast and it is expensive.
Great location and close to the MTR station. The hotel room ad description said free internet/wifi was included. But after going there I was told free wifi is available only in public areas and wifi was available in the room for a fee. It was a false advertisement.
It is conveniently located however the lobby area is small and noisy. The room rate is reasonable.
The location was great to get around in Hong Kong. Some staff members were not to helpful
Location Staff attitude and service
The staff were very helpful and happy to help, which was very much appreciated, especially as we were travelling with out twin 3 year olds. Free water & the free extra bed in the room was great.
I stayed for a week and was pleased overall. Decent room size for a Hong Kong hotel. There was a nice king sized bed and the hotels location was ideal. I will be going back.
overall an excellent hotel location. it's hard to get a taxi at the hotel
North Point location. It is not in the main tourist areas (Causeway Bay or Tsim Sat Tsui) but, for me, it is ideally located and very convenient. Transportation via MTR, tram or bus is just a short walk away and a lot of local restaurants nearby. For the first couple of days there was some construction on our floor and even right next door but only during the day.
The facilities are just amazing. Clean, organized. The bathroom really clean! Overall amazing The check in process could be better
The location is ideal for city tourism, Breakfast and breakfast-facilities are first class, superb. Humidity smell in the room, which was partially solved by opening the windows.
It was discreet and all staff were very friendly. It realyy needs a facelift - the sofas were dirty and it needed a good clean.
very nice and comfortable rooms
I am totally dissatisfied with City Garden Hotel Hong Kong. It is not value the money and should disqualify this is the 3 star only. Staff in facilities are very very impolite and cannot speak English. I shall not recommend my friend to stay here.
The hotel staff are not expert , hotel rooms are not clean
the hotel location,facilitis and the good service
This was a hotel we have not stayed at before but the staff made you feel important and welcome. Highly recommended and would stay there again. We were very impressed with the Grand Stanford's Club Lounge area and the staff there. They even remember you by name.
Congratulations on one of your staff, Mrs Mandy Tsang at the help desk, very polite and extremely helpfull!!
it was a family trip and v really enjoyed staying here, very close to shopping area and harbur....
Executive loung very poor
Great staff anf great service N/A