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The staff were the most friendly and helpful of most of the hotels I've expetienced. We stayed there due to a close relative being in Cal Pacific Medical Center unexpectedaly from out of the area. They were so accommodating and extended our stay when complications arised. The restaurant was great and we loved Bill the bartender. We never felt like we were not welcome. The shuttle to the hospital was invaluable and saved us money in extra parking fees. I would not hesitate to stay here again under similar circumstances. We also enjoyed the restaurants in Japan town. They were wonderful. The only thing we didn't like was the road noise in the room. Our home is in an area that u Is extremely quiet so we are not used to city noises. Mew have traveled extensively and stayed in noisy cities where hotels are much quieter. I must say we are more sensitive to noise so take that into account. We would stay there again if we needed too.
Atmosphere, Location. A/C is perfectly setup. Great Shower/Bathroom combo Room next to the ice machine and elevators was rather loud. Pillows felt used and hard. Bed was not comfortable.
bar and restaurant were closed rooms were nice
Location, & staff. Carpet in my room smelled.
Beds are comfortable and is in a good location. Under renovation, the AC wasn't working so we had to sleep with the door open, which is loud outside
We liked the friendly staff. Rooms were clean and comfortable. I would definitely come back and stay with my family .
The Japanese decor is calming. Nice neighborhood, walking distance to nice restaurants. Room is oddly designed. TV not easily viewed from bed. And the bathroom is not typical -- I think it has a Japanese influence so perhaps it is a comforting design for those familiar with Japan, but for others it seems strange. A deep thin tub with shower, no shower curtain, then the sink in a middle area that has wall to wall carpeting, and then the toilet in another room that you have to step up and over to enter.
- Quiet location - Deep tub - Free wi-fi
- Very pleasant check-in experience - Attractive lobby - Attractive rooms - Nice area of town - Decent rates - Exercise room is about what you'd expect from a hotel - Free WiFi is slow, urges you to "upgrade" for a fee
Funky modern design, good location for Japantown. Nice view Check in was slow and room is pretty spartan, if "funked up" with Japanese kitsch. Although we ordered a King we got two small Queens
We had a great view. Parking was reasonable, and actually pretty easy on the street for our friend who visited us. refrigerator in the room was nice. pretty spacious room. Walking distance to great restaurants. A bit of a far walk for a nice cup of coffee. same for a bottle of wine. lobby was a little boring and they charged for the faster internet even in the lobby!
Very nice and modern rooms with Manga on the walls - perfect!
Very well located...professional staff, very clean and friendly hotel. Japantown is the best and safest way to discover San Francisco. Free Wifi and lcd Tv: Simply perfect Rates are excluding taxes and city tax, so please pay attention to final total
Hotel Tomo is close to restaurants, it's convenient and decent. Traffic noise.
This was the first time that we stayed in a hotel in such close proximity to Japantown and we were not disappointed. The feel of the hotel was that of a boutique-style hotel where the staff was very attentive to our needs. The decor of the rooms were nothing that we have seen before and was such a pleasant surprise. We would definitely recommend this hotel to other travelers to the San Francisco area.
Went to the front desk to ask for plates and cutlery for a birthday cake I had picked up for my girlfriend. Mind you, this was during the complementary wine/sake happy hour in the lobby. She said she could get that together for me, and returned to us sipping sake with plates, flatware, birthday wishes and a bottle of Champagne!! That's hospitality. Thank you all.
The newly renovated rooms are nice, large, and clean, but the lack of hot water (with no notice) was unacceptable. Despite calling ahead to ask whether we would be affected by the ongoing renovations at the Buchanan, and being assured we would not notice a thing, we had no hot water during our stay. We weren't informed that the hot water had been shut off until the morning after we had checked in, after two unsuccessful attempts at a shower.
professional staff and great place to stay within walking distance to great restaurants. need more space for personal items and better lighting in bathroom
The shower provided NO hot water
Fun design, good food at Mum's restaurant All was good.
It's like you're really staying in someone's mansion! The feel is not like you're in a hotel but in a fancy home. I liked how quiet it was, and tables to use downstairs. Also loved how big my room was with a desk I could use! Most hotels these days dont have workspace. Loved that there was a fridge in the room but the microwave was downstairs in a kitchen area so you ate down there - that way the room didn't smell. Couldn't figure out the thermostat
Our friends live on Grove Street, so the price and location were perfect. The hotel has history (a gold rush rooming house), and charm, and a nice included breakfast. Worked for us. Nice bay windows facing the street. There were some things to overlook, or know about: if you have big bags or mobility issues, take a room on ground floor, as there is a large Victorian staircase. Showers/bathrooms are tiny, the room is crowded, as well, but not terrible for a night or two.
The hotel is very charming, conveniently located, with great street parking. The walls are a little thin and the bathroom in our room was slightly strange (no stand-up shower, just a removable shower head over a square bathtub in the room).
very cool place,staff was very friendly,great breakfast,great value. parking is tight
A beautiful and fascinating building very different from the blandness of most city hotels but rather out of the way.
It's a small, clean, charming hotel with a friendly staff. Breakfast is nice with fresh fruits, yogurt and choice cereals. They opened cafe earlier for us than the set time because of early departure, which we appreciated. We weren't advised of the check-out process. Since we had to depart early, no one was there to take the key. It gave us a bit insecure feeling of leaving it at the front door unattended.
Good breakfast which was worth the extra $10 per person. Close to restaurants and convenience store. The mattress was uncomfortable and the walls were extremely thin.
The breakfast was fantastic! The staff was very friendly and helpful. The house has got a great atmosphere with old antique furniture. And the location is great.
The staff was very pleasant and helpful, both at the desk and in the breakfast room.
Fantastic personal service of the staff. Very friendly and helful. Went the xtra mile to make our stay enjoyable. Lovely breakfast provided and complementary afternoon tea. Close to shopping, restaurants no
Great staff, great breakfast.
The friendly staff and antiquated-design style. The bathtub was leaking water.
Furniture, decoration and bath tub old style . very comfortable in general. The lobby,bar and restaurant beautiful ! Some more maintenance in room, one curtain not working properly, one light not working, fridge a bit noisy and one spider in one corner of the ceiling
Good appearance and style Small room for the money and no AC.
Could be a nice place, but shower did not work at all.
Rooms were clean and staff was helpfull. Reminded me of a quaint European hotel Staff was disorganized, restaurant was expensive, no air condition.
How unique it is... Rooms small but well organized and works.
the late check in at 3pm. it would b nice to see that info somewhere. i could have missed it though. Earlier check in would b nice. Otherwise nice place.
Its a beautiful old inn. The rooms are huge with nice living rooms and big bay windows. Its the highest bed i've been in. The WIFI kind of sucked so it may not be great for biz travel if you need to be seriously online.
I really like the old-time feel of the building and it has been very well maintained. The office staff were kind and helpful.
The decor was magnificent. Only problem was in the bathroom the shower was either too hot or too cold. The temperature is difficult to control. Also, they don't offer complimentary breakfast that you would get at a normal hotel. Plus the parking fee was $35/night which was definitely out of our budget. It was convient in location because it's only about 15 mins from fisherman's wharf and 10 mins from Chinatown. I would say my experience was alright with the hotel but I wouldn't stay at this hotel again.
Very artistic No airconditioning There is only one elevator. Can get busy.
Loved it, can't wait to go back
Good price, decent location Shared bathroom, dirty carpets, stains on floor/lampshade
- Helpful staff - Blocks from Hayes Valley/The Mission/CastroAlamo Square - Less than a block from bus lines, short walk to train - complimentary coffee in the lobby - budget friendly Cheap beds and linens Cold shower in shared bathrooms Thin walls Can get pretty stuffy No elevator Loud neighbors
If you're a traveler on a budget and you're more concerned about the sights and sounds, this hotel is for you. Bring slippers if you don't like dank bathroom floors. Bring earplugs if you're a light sleeper. The ventilation isn't good. The walls are thin too, so you probably shouldn't have sex here. Just saying.
Comfortable bed. Decent view of city lights. Lots of nearby restaurants, bars and cafes. Fantastic Peet's coffee machine in lobby! Friendly staff. Room was a little stuffy even with window open. Could use better ventilation. If you can't handle shared (single occupant) showers and toilets, you probably won't be happy - but they were clean, readily available and not a problem for me.
3/4 of a block to meeting Very old, no elevator, found hot water broken, other guests complaining of expected items not there and stuff not working.
The staff were all great ...... very helpful. The location is excellent. Away from the tourist area but within walking distance to tourist spots. A very nice residential area...close to many restaurants and cafes . It reminded me of many European hotels. If you like to,walk, this is the place for you Outside road noise on Fillmore St. started early in the day. However after a couple of days we hardly noticed it.
I really loved how modern/chic-ish it looked. The room sizing was decent, if it's just you and one other person. That was what I intended when I booked my room. The maids are really nice and considerate. The free coffee/hot drink maker downstairs made the best early morning coffee! The manager was really nice, asked if I needed directions. The towels provided were really nice, helped dry us off really fast. Location is wonderful, literally a few blocks from the Painted Ladies and Alamo Square! The neighborhood it's in is also very beautiful if you like Queen Victorian Homes. -The "shared bathroom" had rusty shampoo/conditioner hangers in the shower. -The sink in the bathroom was blocky and was just in the way. Really out of place. -There was a small stain on our bed sheets. -Room is stuffy. No A/C. -Walls are a little thin, especially if you have the windows open. -The window opens into this huge open center of the hotel, virtually everyone has their windows open as well, so the noise privacy was virtually non-existent. -You can see people in their rooms if your window is open. Particularly bad because of nudity. -The workers there are very strict and a little over-bearing. It was as if we couldn't have visitors just coming to our room. -Room is really small if you have more than two adults.
This was my second time staying here and the experience was even better than the first. We got an outside facing room with an excellent view of the city (wish I could upload a pic). Clean rooms and facilities. Pretty simple, shared bathrooms and such, but you still get more than you pay for.
Great location and that's about the only plus. I'm not sure the room my boyfriend and I stayed in had ever been cleaned. The sink was clogged with someone else's hair and I ended up using their towels to dust the room myself.
It was comfortable, had a window view looking out towards Fillmore street. Cable kinda sucked but who cares, explore San Fran. Everything was walking distances, should try stacks its like half a mile away from the hotel. Affordable, but remember its a Mom and Pop kinda hotel not the best but you get what you paid! Awesome coffee machine they had, its 10x it's size and less simple than a keruge. We lobed our stay at Casa Loma. The beds creeked, sink was in our room, whites sheets were rough. Towels are rough, toiletries are mounted on the wall in the room in a container, overall simple and self explanatory, me and the boyfriend did't really need to call any type of room service. Friendly people and we made a lot of noise in the day no one seemed to complain or had a fuss about the love making we were making haha, so yeah Casa Loma was cute not to much to complain about. BTW WiFi sucked.
renovated bed rooms with nice decor & comfortable bed; clean close to Hayes Valley, a true SF neighborhood currently under construction, paint works going on resulting in smells & noise; NOT disclosed on web site prior to booking! close to projects; doors are open during cleaning/painting and homeless people wandering around the lot, resulting in safety concerns; no safe in room bathrooms need renovation, stained tub and toilet; 70s decor night staff rude, seemed to have little hospitality training/experience
I appreciated the proximity of the facility to the building in which I attended a conference. I was able to walk there if necessary, or be transported with ease by colleagues. The rooms were clean and well-arranged. I was prepared for typical downtown noise and heard very little of that. I felt safe on the property. My only criticism concerns the breakfast offered. I think for the price that perhaps a few selections could be added without "breaking the bank," e.g., a griddle or waffle maker or variety of fruit.
I like how the front desk guy told me, since I stay here so much I should know when they advertise free parking they mean some time or when available. But, I didn't know in fact it is the reason I stayed loyal to the motel. I feel more of an effort should have been made to keep my reservation, instead he shrugged me off and I un check in and stayed at the same if not better motel on Lombard for a lower price and parking for all there guests. I didn't like the mis advertising of free parking. You should state limited free parking.
The free parking and destinations within a few blocks. Not much in the immediate vicinity.
Bed was comfy Employees were very unhelpful
Decent hotel room. Comfy bed/pillows with very clean linen. Slight mildew buildup in spots in shower. Free parking, but limited. Park early and walk/take a cab. Over all would stay again. Mildew in shower.
The price and the free parking. Terrible internet service that did not work most of the time. Stairway smelled like urine. Rooms were kinda gross looking.
good location, almost in downtown, big clean room hotel has only limited number of park places so if you come late (as we did) you must park on street which isn't for free.
check in was a breeze the cockroach on the pillow .
Everybody was very nice, and I could take the pubic tranportations easily. The elevator was not clean
The room looked and smelled like they just used cheap carpet powder. It had bedbugs and the staff was very rude!!
It has HBO I think this hotel should be removed from booking.com. It is in a scary area, and: we couldn't sleep because there where men hanging around in front of our rooms' door for all night, and both rooms next to us where full of men talking loud and screaming. We felt scared and left the hotel in the middle of the night to find another hotel.
room was very big and clean, staff friendly. Its not a brand new hotel but everything was clean. good value. the area is not great, but safe during the day. if you travel by car you are safe anyway, wouldn't recommend walking at night there.
Close to everything, price was perfect!
Only dislike was the fluctuating water temperature while showering.
good location older worn out building
No hot water for showers both mornings. Very loud, hard to relax and sleep. People talking loud, parking garage is below the rooms and not covered so you can hear people taking, car doors slamming, cats coming and going etc. The empty the garbage dumpster between 5am and 6am through the garage and that is very fricking loud. Walls are very thin and toy can hear people talking in the next room. Not a place to get rest and relaxation. Parking lot is small and you will most likely have to park on the streets which are full of homeless drunks and druggies.
Room was clean very well and staff very helpfull good value for money. no