the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
The rates are higher than the other similer hotel apartments in dubai.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
I need see view room hotel restorant
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
near shopping and airport, very friendly and comfortable
Construction works at night behind the hotel
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
Hyggelig og vennlig atmosfære fra personalets side. Bra beliggenhet. Litt hektisk I frokostsalen til tider med for mange gjester på en gang. Burde ha to personer som steker omelettene, som forøvrig var veldig gode.
rom og frokosten var utmerket og også beliggenheten Måtte sitte svært lenge å vente på rommet ved ankomst, de sa 5 min 3 ggr., men etter 5 kvarter ga vi opp og gikk i byen. Litt problem å få rom også da vi kom tilbake ca kl 12
Hyggelige og servicevennlige ansatte. Rene og pene rom. Bedre, større TV.
Romslig rom, serviceinnstilt persnonell, lett å be , tilbringerbuss til ulike ting hver dag var et godt tilbud, utearealet med bassenget var bra Lobby området var for lite ifht alle menneskene der og heisene var i perioder over fulle
Utmerket servicenivå hos personale.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
staff car parking
Price for value given nothing
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Big room Bad smell in the room
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Great room and service.
Absolutt alt var var bra. Vi var i Dubai kun for 2 dager. Hotel manageren leverte tilbake gull håndkjeden som min kone hadde mistet under sengen på soverommet. Dersom vi får tid en annen gang vi kunne tenkt å komme tilbake til Golden Sands Hotellet til neste gang også. Takk for oss. Regards. Yaaseen. Nei
Hotellet hadde fin beliggenhet - studio var greit innredet. Badet trenger en total oppussing. Renholdet burde vært bedre. Oppussing av bad, utskifting av vaskemaskin og bedre renhold.
Romslig, rimelig innkvartering for en helgetur. Passer fint også for lengre opphold. Kort vei til matbutikk og shoppingsentre. Trenger utemøbler på balkongen. Hadde vært fint med noen vinglass i skapet.
Nær beliggenhet butikker og handelssentrer Nei
Bad noe slitt
Rooms and services Nice people and very good customer service !
Big Rooms, Amazing Location
The large executive suite They dont have good express laundry
Standard room was very large in its size. Nice setting area in the room overlooking at Sh. Zayed road.
the place is comfort and hospitality is excellent
It was a pleasant stay and unforgetable time in this gotel. Its loby has excellent atmosphere and rooms was very nice and hme service was outstanding. stamping valet parking card from the receitpion each time I goingout. but this is doesn't mean it is un managed. it is good service
I waited around 15 minutes for registration and it was 12,30 in the evening after a long trip
Great service , friendly staff, big rooms, rich breakfast buffet, comfortable beds, good location , great value for money They need to improve the pool area slightly
room space reception, service approach, response time, breakfast too expensive, asked for an extra bed 3 nights in a row but no reply
Very quiet and the services are fast and the staff and friendly For check in they need more staff, we waited in line to make the check in although there was more than one desk but no staff.
Quoted a lower rate for single occupancy, but was charged for double occupancy and despite speaking with a manager, issue was still not resolved. He claimed he would and get back to me, and never did. Very unprofessional front desk staff plus bad management makes this rather nice hotel undesirable. Will not return.
the bath is transparent and there is no privecy
shangri-la wants to be the same as a Four Seasons but that's impossible for them
convinient for business trips no smoking in the lobby
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
Everythning was so personal Nothing
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
Utrolig bra beliggenhet - kan faktisk gå til to store attraksjoner (shopping og burj khalifa) og med valg av club rotana som inluderer mye i loungen i 14. etg. blir det tross alt god valutta for pengene. Egentlig ikke
Beliggenhet er perfekt, frokost utendørs i skyggen er også fantastisk. Innsjekking var uprofesjonell og tok altfor lang tid. Uvennlig innsjekking når min kone kom for å sjekke inn senere, selv om jeg hadde informert om dette i forveien. I tillegg så forventer jeg friskpresset appelsinjuice til frokost, det er skuffende at man ikke har dette.
Veldig god service, god mat, gode fasiliteter! :) Beliggenhet sentralt, korte avstander til det meste. Dubai mall og Burj Dubai like ved. :) Nei
Et fantastisk personalet som tydelig jobber for å yte maksimal service til enhver tid, noe som gjør det til en fantastisk opplevelse å bo der. Rengjøring to ganger om dagen. Byttet sengetøy hver gang. Kanskje ikke så miljøvennlig, men det er vel ikke Dubai uansett. En enklere vei å gå ned til bassenget på. Måtte gå igjennom restauranten hele tiden.
Sentralt til Dubai Mall, flott bassengområde ypperlig Engelsk pub "Dobbel dekker" Nei
the location,cleaning bad services, staff not kindly
Ur Room neatness and Silence They didnt give correct information and they make delay my settlements....
Location, excellent staff, nice room, nice bathroom and food was very nice.
Location to exhibition Price
Next to exhibition centre.
Convenient location. Novotel sometimes comes across as a budget hotel. Perhaps they are borrowing too many operating principles from Ibis.
The breakfast was excellent and the staff all were helpful polite. yes having to leave the hotel and go back to work. lol No
efficient felt internet pricey
All staff was friendly and the room was big also, the give me checking out untill 5 evining without any charge.In addition, the resturant was great but the price was expencive.Overall I recommend this hotel and sure I will come back again.It is 5 stars hotel!! Internet was too expencive .I forget some staff in the bathroom when I made check out and when I come back I dident find it !!
Very good hospitality
The rooms are very well furnished, very comvortable, sapcious, and clean. location is excellent. the elevators are centered in one area wich make them very far from some rooms.
Employye appreciation and the cleanness of the rooms.The comfort of the room. nothing
service was fantastic got upgrade as hotel wasn't full.
close to shopping
Great Rooms, Close to Shopping and entertainment areas. I liked all
I like it all, every thing was wonderfull none
Everything, hotel was very comfortable and had a great location No
i didnt like the location of the room .. its was 5 min walking from the left ..
Everything was perfect amazing hotel very clean classy and luxury Nothing at all
all were ok specially the front disk staff & room service staff nothing
Fin beliggenhet, god service fra hotellpersonalet, mange gode resturanger og fasiliteter. Noe slitt rom, og servicen av renholdspersonalet kunne hvert bedre.
Veldig bra service og behjelpelighet fra personalet
Helt greit hotell, med bra beliggenhet. God Service. Hele hotellet er litt 70 talls. Pussig at det har 5 stjerner. Burde pusses opp, eller bli solgt som 4 stjernes hotell.
Vi syntes beliggenheten var fantastisk. Betjeningen var hyggelige og imøtekommende, og maten på de forskjellige restaurantene var av god kvalitet. Så absolutt!! Vi betalte kr. 1400.- pr. natt. Det kom ikke frem av booking .com at ikke frokosten var inkludert. Det eneste som stod var at 20% skatter kom i tillegg. Jeg hadde en diskusjon med bookingsjefen om dette, men nådde ikke frem med mine synspunkter. Dålig syntes vi, ettersom vi bodde på hotellet i 7 døgn. Det å betale nesten 10.000 kroner for en uke, uten at en enkel frokost er inkludert, synes vi er lite kundevennlig. Vi har reist svært meget rundt i verden, men dette har vi aldri opplevd før!! På rommet ved siden av var det så mye bråk at vi ved flere anledninger måtte ringe resepsjonen. To yngre menn holdt det gående til kl. 05.00 om morgenen flere netter, med skriking, hyling, slåssing?(det hørtes ihvertfall sånn ut)
Meget bra hotell med fine rom, balkong og utsikt over Deira Creek. Hyggelig basseng område med bar og lettere severing.
Atlantis er et hotell kompleks som må oppleves og nytes.. Rett og slett flott. alt finnes på hotellområdet. Kan anbefales.
Hotellet hadde en fantastisk beliggenhet. Personalet var svært vennlige og imøtekommende. Sjenerelt var servicen upåklagelig. Vi tok begge en spa behandling. Denne var i utgangspunktet dyr. Behandlingen vår skulle vare i 90 minutter. Dette gjorde den ikke og ikke tillegg var vi ikke fornøyd med behandlingen. En annen ting som er å nevne er at siden det er et dyrt hotellet var alt annet også dyrt som f.eks mat og drikke.
vi bodde på imperial club, ett hotel i hotellet, suverent tyckte vi så om vi åker om ett år tar vi det samma., och våra ungdomstjeier elskade vattenparke, stranden var topp vatten också utroligt att allt är skapat om tioår tror man att den kustlinjen har funnits inte illa men noterade att vinpriser mycket höga i forhold till kvalitet, o några resturangpriser tja man betalar för stället, men vi la igen en hel del endå.
great location in the middle of the city, great facilities like sauna swimming pool and so coopertive staff
Rooms are of great comfort. Very good location. A great Hotel. Eventhough windows are doubleframed, some noise from Sheikh Zayed Road can be heard. But this is not a major issue.
The location and service were good. Visa processing was very prompt. The closets in the room are not 5 star quality and the handle of one of the sliding doors was broken. The rate per night was very expensive.
Staff is Very Very proffessional and very Kindly
the view of the Shk Zayed Rd. from the top Bathroom floors don't have drains, water get stucked on the floor.
breakfast and the manager cristina so nice polite and know what she does.pool excelent.
very busy hotel food was very bad
The hotel crew are generally friendly and helpful. Not geared for family vacations
The pleace of the hotel and the privace They took more then 20 mints to bring my car
Hotellets uteområde og strand er veldig bra. Hotellet har en god og populær strandbar. Hotellet grenser til offentlig strand / åpne områder som gir god utsikt. Meget og beliggenhet på the Walk. Meget bra frokost, fine, store og rene rom som alle har delvis havutsikt. Meget bra SPA De ansatte roter på strandbaren roter med regningene. Forbedringspotensiale,når det er travelt må servitørene skjerpe seg.
Servicen i Executive Lounge
Hotellet har en svært god beliggenhet på Jumeriah Beach og med service innstilt personale! Flott rom - King Corner Alcove! Bedre på service i bar og restauranter utendørs! - Club Loungen kunne også vært bedre på service og innhold mat & drikke sammenliknet med andre hoteller i Dubai!
Service på toppnivå. Rent og nytt. Flott design Sengene er noe av det hardeste jeg har ligget på og vil for enkelte kunne være et problem. Det burde opplyses om støy i rom vendt mot motorvei.
Meget flott hotell med særdeles bra service. Må oppleves. Alt er av yppertste kvalitet.
Likte hele oppholdet - hotellet er helt fantastisk og overgikk alle forventninger! Nei!
Fantastisk beliggenhet og personal som arbeidet på hotellet. Ren luksus Ingen. Alt var helt fantastisk
Personalet var tjestevillige og serviceminded. Rent og fin atmosfære. Maten på restauranten var meget god. Svømmebassenget og treningsomådet; helt perfekt. Nei
Flott rom med utsikt, hyggelig men litt overivrig betjening. Perfekt beliggenhet! Ingen restaurant (riktignok en liten café, men uten muligheter for å få en sunn frokost). Måtte betale for å låne telefon og internett. Ikke fungerende wi-fi.
Easy access to lots of shop and shopping mall nearby. No.
I have stayed in Manhattan several times and the service and hospitality i always get is world class. It is spotlesly clean and the staff is just fantastic. Easy to get around, a few mins from Deira City centre,
Location, price of accomodation, Check in/out process is laborious.
The location of the hotel was ideal for my needs. Underground parking was a bonus and saved me driving. First floor suites are subject to noise from the nightclubs.I asked for a non-smoking room, yet I could smell smoke...enough to bother my sleeping. Hotel staff should point out these types of things to unaware guests of the hotel.
Nothing special. This is a 4 star hotel but the difference with a 5 star hotel was huge. I would rate it as a 3 star hotel. The room is basic (tv, minibar and aircon) and the bathroom has only grey colours and harsh lighting. We requested a non-smoking room on a high floor and got a smoking room on the 2nd floor. I haven't found the restaurant. Both bars looked like disco'S. Pool is very small, deep and not well maintained. Reserved hotel car wasn't available when we were ready to go to the airport. The hotel was almost impossible to find because of a recent name change (previously The Hawthorn Hotel). Not much to do in the neighbourhood. Rate was aed 230 excluding taxes. Better stay in a 5 star hotel (for a little bit) more.
Breakfast was very good, excelent service, service cleaning room was bad.
close to city center, sockets and lack of adabtors, somewhat ignorance of the hotel staff.
Good hotel, clean rooms.
good hotel.little pool on the roof .many restorants near. internet is not free
Good value and location close to airport and metro. Close to Down Town and lots of good restaurants nearby. I was located close to the staff lift, it was very noisy and I was woken at 6am every morning. The hotel forgot the wake-up call on the morning of my departure, I nearly missed the flight.
Det var gode muligheter for avslapning både på rommet og ute ved bassengene. Mange flotte restauranter på hotellet. Personalet var lite serviceminded. Elegansen tok over for vennlighet og ekte smil.
Kort kjøretur fra flyplassen. Mange resturanter og velge mellom. Stort uteområde med mange basseng. Topp service.
Muligheten til god mat og nattklubber på samme sted
Generelt meget bra hotell. Rent og ryddig i hele resorten. Bra rengjøring av rummet. Bra service i resepsjon og trivelig strandbar. Liten men fin private beach. Bra pris med tanke på hva man får tilgang til i resorten. Egentlig ikke...
Ypperlig beliggenhet med alle fasiliteter. Trenger renovering generelt.