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Great room and service.
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Big room Bad smell in the room
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
Price for value given nothing
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
staff car parking
Utrolig bra beliggenhet - kan faktisk gå til to store attraksjoner (shopping og burj khalifa) og med valg av club rotana som inluderer mye i loungen i 14. etg. blir det tross alt god valutta for pengene. Egentlig ikke
Veldig god service, god mat, gode fasiliteter! :) Beliggenhet sentralt, korte avstander til det meste. Dubai mall og Burj Dubai like ved. :) Nei
Beliggenhet er perfekt, frokost utendørs i skyggen er også fantastisk. Innsjekking var uprofesjonell og tok altfor lang tid. Uvennlig innsjekking når min kone kom for å sjekke inn senere, selv om jeg hadde informert om dette i forveien. I tillegg så forventer jeg friskpresset appelsinjuice til frokost, det er skuffende at man ikke har dette.
Sentralt til Dubai Mall, flott bassengområde ypperlig Engelsk pub "Dobbel dekker" Nei
Et fantastisk personalet som tydelig jobber for å yte maksimal service til enhver tid, noe som gjør det til en fantastisk opplevelse å bo der. Rengjøring to ganger om dagen. Byttet sengetøy hver gang. Kanskje ikke så miljøvennlig, men det er vel ikke Dubai uansett. En enklere vei å gå ned til bassenget på. Måtte gå igjennom restauranten hele tiden.
Staff was very accommodating to request. The hotel had a delicious breakfast buffet every morning. Central location with complimentary shuttle service every 30 minutes to the Dubai Mall.
Excelent facilities / Wide variety of breakfast / strategic location / Wifi available for free / friendly staff Busy hotel but well handled. Sometimes it takes about 10 to 15 to get your car infront of lobby.
I enjoyed the views and meeting the staff Velocity Sports Bar poorly designed and managed. Waiter gave me old menus with written notes/scribbles on it. Prime 68 a poor bargain; food only slightly above avg and I was seated away from the view. Why go there for an inside seat? Valet parking a completely under-managed - poor construction of on/off ramp to hotel. Waited 15 minutes for car to brought out. Breakfast Bar not large enough to accommodate full-hotel; off-ramped to Kitchen 6 where the food and service were below average. Bad scrambled eggs, baked beans, and latte'. Just awful.
I liked the cleanliness of the hotel and how friendly the staff was. Also, 37th floor buffet was a great deal. Hope they don't change it down the road. Definitely a 5 stars Horel. The card system. My friends stayed in a different floor and someone always had to come and get me or I had to go get them. Elevators take sometime but nothing major.
The clubs and shisha were fantastic. The food was delicious. If your a Marriott Rewards member the club was amazing. If you don't have Marriott Rewards the wi-fi is expensive. If you do, it's free!
Design, quality, cleanliness, choice of high quality & gourmet restaurant, amazing staff and top service - No free wifi - Lack of quality featherless pillows
The Arab and Idian hotel staff were perfect and helpfull in eveyway that can they made me feel spicail :) The Chines hotel staff were very bad they made it difficult for us in everything .They cant say anyword in the right way and you have the work it out by yourself what do they mean.:(
Smell of the rooms and coridors good swiming pool nice birthday and hony moon decoration arrangements free The towels was not soft at all , in very bad touch to the skin very expensive according to the room size and furniture quality ad access to the mall ,, elevators very slow , very dramatice bad view over looking the metal roof of the dubai mall , small lobby bad lighting for the room , spot light in top of the bed , yes you can turn them off , but still they look bad not luxury feels like 4 star level of dubai driling and maintinace was more than what they told us in the letter paper from the manager
Its was great
I have been upgraded to the best with no requsetion and all my Correspondents been handled perfectly non
Very new. In Dubai Mall which makes shopping very comfortable. Very friendly staff.
The towels wasn't so clean
nice spacy studios, the view, closeness to dubai mall and fountain area phone system doesn't have quick buttons for house keeping,room service...etc no instructions for room to room calls or outside calls.. it was stated that rooms have wi fi but it didn't work and the employer couldn't instruct me efficiently to solve this problem... website didn't have booking option had to book from another hotel booking site
The fact that it is connected to the Dubai Mall is a great Plus.. The hotel is very new hence the staff managing the hotel had little exerience on how to deal with guests, and many of them didn't speak neither English nor the local language (Arabic) fluently. The furniture was custome made and was low on finishing quality. The connecting corridor between the hotel and the mall wasn't finished, and we had to walk through the hot/humid indoor parking to get to the mall while the decoration workers were finishing the corridor. The hotel had no taxis waiting at the entrance like other respectable hotels, we had to wait 25 minutes to get a taxi. Taxi drivers didn't know about it, and got confused when asked to drop us at the hotel. The room didn't have a floor plan with emergency exit hung on door
Direct access to Dubai Mall
closed to dubai mall AC was not cooling, afte reparing was ok in the first day but next day same proplem cames again.
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
Great facilities for business and events Housekeeping staff are slow
Very friendly and professional staff. Well appointed rooms.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Big rooms, friendly staff Small lobby
rom og frokosten var utmerket og også beliggenheten Måtte sitte svært lenge å vente på rommet ved ankomst, de sa 5 min 3 ggr., men etter 5 kvarter ga vi opp og gikk i byen. Litt problem å få rom også da vi kom tilbake ca kl 12
Romslig rom, serviceinnstilt persnonell, lett å be , tilbringerbuss til ulike ting hver dag var et godt tilbud, utearealet med bassenget var bra Lobby området var for lite ifht alle menneskene der og heisene var i perioder over fulle
Hyggelig og vennlig atmosfære fra personalets side. Bra beliggenhet. Litt hektisk I frokostsalen til tider med for mange gjester på en gang. Burde ha to personer som steker omelettene, som forøvrig var veldig gode.
Utmerket servicenivå hos personale.
Hyggelige og servicevennlige ansatte. Rene og pene rom. Bedre, større TV.
the beds was amazing very comfortable the staff was helpful we had good time.
Staff really helpful.Room comfortable. None
I thought the room layout was very nice and was very impressed with the bathroom facilities.
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
I came in late and left early but the staff were great. Thanks, jwk nada
Massage chair The room was not properly clean, there were lots of dust
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
Perfect Hotel for long and short stay transfer at Dubai Airport
Beautifully appointed room in the executive wing. Access to the Executive lounge and business center was a nice perk. The gym has good equipment. The mall is a few steps away and has bars, restaurants, grocery, pharmacy,coffee shops. There is construction in the neighbourhood that started up at 6:30am. When that is finished the place will be perfect.
the very nice and romantic atmospere of this arab style and comfortable hotel room cleaning staff was not discrete enough
The warm welcome from the hotel staff and also the old charming atmosphere No
Because I really like their services and it is very flexible Nothing
every thing was very good. we got our room after 2 houres of our arrivel that was bad , there was 1 car from the hotel at the airport when i asked for 2 and i was willing to pay extra and i had reservation of 2 suites .
I was there on my anniversary, the best that amazed me was the extent they went to make my experience wonderful. they suprized me with flowers in the room and a nice cake, also a nice suprise after my spa with a nice private table for me and my wife. this Hotel is a 6 star the 6th star for going beyond the normal hospitality
very equit place. i did not like the hotel services.
it was a very nice 5 star hotel, which was absolutely worth any penny paid! nice environment, just behind Burj Dubai, nice and quiet, brand new hotel, nice interior design, good location, nice staff and lots of facilities in and out of hotel. no coffee maker in the room, but learned later you could get one on request! so next time better!
1- The relaxtion environment that hotel is providing. 2- The place of the hotel, which it's near to Al Bahar Shopping Mall and it's near from many touries distenations.
The staff was amazing and over all the stay was great
Everythning was so personal Nothing
the food is bad, poor cleanliness, overpriced. i'll not think to stay there again.
My experience was amazing, the stay at the hotel is valueable for the money. Hotel location, staff trating, spa, swimming pool are very nice. nothing..
shangri-la wants to be the same as a Four Seasons but that's impossible for them
The service at the hotel is prompt and efficient. Clean and an absolutley wonderful hotel. Will continue to stay there during each visit to Dubai. The only things we didn't like was how expensive the hotel laundry service is and how over priced and very bad the room service food was.
location, restaurants and bar, staff room next to service door was very annoying. spa not that good many single men. The charged my credit card a big amount as pre -authorization is still not adjusted . both the bank and the hotel blame each other for not adjusting the charge.
convinient for business trips no smoking in the lobby
Quick check in and out, hospitality, quick and easy valet parking system and the interior design which was very children friendly. Generally, there are no sharp edges neither in the room nor the bathroom, so I didn't have to worry about my young daughter wandering around. I didn't get a chance to go to the pool or the gym, so this is mainly about the room and reception. It was good to see a local guy working there as well. Nice complementary accessories/fruits. The location is another advantage since it was very near to our desired destinations. The construction work around the hotel although the hotel has nothing to do with it. The tv not being an lcd which is also not a big deal. Overall it was excellent.
The food in each restaurant we tried in the hotel was outstanding. The service throughout the hotel was excellent. The cost during low season is not unreasonable for the comfort and quality of the accomodations. One of the nicest hotels we've ever stayed in.
The staff was excellent wich is key to great lodging experiences. When we coupled that with the beauty and quality of the facilities, we were just blown away. I have been in the gaming, hospitality, and entertainment business for 31 years, and this is by far my best experience. There were no issues at all.
Loved the perks with complimentary access to Wild Wadi Waterpark and Zero Gravity beach club.
My wife and I are in our late 20s/early 30s and stayed at the JET in Dubai for two nights en route to Thailand for our honeymoon. Dubai is an expensive city, so the cost for a night or two in the JET is on par for other hotels in the area. It's located close to the mall and the metro/train, and it is the epitome of luxury, comfort, and relaxation. I've stayed at the hotel for numerous business trips and insisted we stay there for our quick stop - my wife has had nothing but overwhelmingly positive reviews since we've left. The views, the staff, the room, the breakfast (which isn't included in the price of the room, unfortunately, but is worth it if you feel like splurging), the pool, and the amenities make this a perfect place to stay. As noted above, it would be nice if the hotel included breakfast with the room, but otherwise there is nothing I can say that I didn't enjoy.
We really had a great time excellent service,
Please write at least 15 words
Apart from our room supposedly not being ready at 7:30 pm on the day of arrival, the stay was good.
the service and the staff were supper good nothing
Very helpfull and smily faces.Better than home!!
One of the best hotels world wide. Great location, fantastic service, and amazing views of the city from every window. Highly recommended.
The bullivard and everything
The staff, the service, the quality was all excellent!! It was more than expected. The pool and gym was also amazing services. I would definitely stay there again and if our children are with us we would have utilized the complimentary wadi water park and private beach tickets. The food packages in the hotel were a little too expensive, but there were too many other food options around town to worry about the hotel restaurants.
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco