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Romslig rom, serviceinnstilt persnonell, lett å be , tilbringerbuss til ulike ting hver dag var et godt tilbud, utearealet med bassenget var bra Lobby området var for lite ifht alle menneskene der og heisene var i perioder over fulle
Hyggelige og servicevennlige ansatte. Rene og pene rom. Bedre, større TV.
rom og frokosten var utmerket og også beliggenheten Måtte sitte svært lenge å vente på rommet ved ankomst, de sa 5 min 3 ggr., men etter 5 kvarter ga vi opp og gikk i byen. Litt problem å få rom også da vi kom tilbake ca kl 12
Hyggelig og vennlig atmosfære fra personalets side. Bra beliggenhet. Litt hektisk I frokostsalen til tider med for mange gjester på en gang. Burde ha to personer som steker omelettene, som forøvrig var veldig gode.
Utmerket servicenivå hos personale.
Great location if you are catching a connecting flight the next day! Very Clean, Staff were helpful and polite. Would definately stay again and recommend to friends
I thought the room layout was very nice and was very impressed with the bathroom facilities.
It's great to have an option to sleep at a hotel right in the airport when you have long transit. The hotel itself is comfortable and clean and has nice amenities It's hard to get to the hotel, especially when you are lugging a wheelchair and a stroller at the same time. They also have multiple locations at different terminals, when we finally got to one of the locations, we were told that our room was booked in some other location even though there was no such mention in our booking. They eventually accepted our booking
Convenient location for transferring passengers, quiet (I did not hear the airport announcements despite what some ppl say) , lots of features, complimentary fruit basket :) :) the only noticeable thing was that the air conditioner was quite noisy even on the lowest setting.. but I was so tired it did not bother me at all.
I came in late and left early but the staff were great. Thanks, jwk nada
A great place to refresh and sleep during a 8 hour layover at Dubai Airport.
Staff really helpful.Room comfortable. None
Perfect Hotel for long and short stay transfer at Dubai Airport
You have to stay in the terminal to get there, I had to leave to get my luggage and was not allowed back in to stay at the hotel.
the beds was amazing very comfortable the staff was helpful we had good time.
Massage chair The room was not properly clean, there were lots of dust
Conveniently located airside, ideal for transfer. Swimming pool and sauna open 24 hours. Excellent food, very spacious room. None
Big rooms, friendly staff Small lobby
close to metro House keeping was late cleaning the room even after you left early and came late, the room was not cleaned. Had to call housekeeping to get it cleaned.
Perfect location. I was there for exhibition, to the exhibition area was possible to walk or take metro whcih was before hotel. -
The comfort and well appointed rooms. The rainfall showers is most wonderful and one of the highlights of the hotel. The bed is comfy and rooms are very clean.
nothing long time for check in and to accomodate our request for non smoking room, location very bad, traffic wise , plus sighet seeing
The staff are very efficient, well trained and anticipate guest needs with friendly service. The room service food was excellent quality and the presentation was very good. The Hotel is situated a little far from the centre of the shopping area and rather in the middle of nowhere.
Near beach, big garden Some hotel staff not friendly
every thing was great
Very Clean and it looks new
Friendly & polite staff. Airport shuttle is a convenient & appreciated service. The regency bar was also a good concept Difficult. Generally satisfactory
The price, value for the $. Staff are very attentive, but then you expect that at a 5* facility. The cost of internet is absurd - US$20 for half an hour or $30 for 2 hrs.
Breakfast was amazing the hotel is great I will be back soon!! The room wasn't 100% clean there was hair in the sink and shower the living room table was very dirty underneath next to the carpet was choclote stains
Food, and very helpful staff.
I loved the starf gere and you cannot beat the price for the amenities/services provided!!!
Rooms were nice, spacious and clean. Japanese restaurant was superb !!
The beds were comfy and plenty of towels in the bathroom No hot water in my room , the breakfast buffet was terrible we didn't bother going the next day , no hose in the bathroom next to the toilet for washing , the toilet flush broke on the last day
Great location, service, amenities. Wonderful spa facilities. No free Wi-Fi in the rooms. I mean, come on... it's 2015.
The staff and services were excellent. Room was quiet and comfortable. Room decor is dated. Furnishings and walls are banged up.
I like the architecture, location and friendly staff o the this place. Combine them with the great price and you will surely be satisfied. I wish they had a controllable Air conditioning system, it was a bit hotish. Also, the pillows weren't comfortable at all. I've stayed at 4 stars hotels in dubai that had far better pillows.
staff car parking
Big room Bad smell in the room
Being offered suitable accommodation at an excellent price in a City where winter prices are substantially increased during the tourist season. The rooms were generous and very comfortable. We had a seaward facing room and as such were subject to the background noise of the Metro. In the future I would request a rear or side room instead.
Price for value given nothing
Great room and service.
Just the location, that's about it. I stayed in the apartments tower, even though my booking had been for a room in the hotel ("suite"). By far the worst stay I've had in Dubai, and I've been there many times. There is no chance this hotel is rated 5 stars, it's fraudulent or old and needs to be updated. The hotel lacks energy, lacks a buzz, the bar is packed with hookers, TVs don't have the right channels (Aljazeera/Bein football ones to show crucial Champions League games), the restaurants are on the 24th floor and look like a 3-star hotel's restaurants at best. Their seating and tables are old, and doesn't look luxurious at all. Let's put it this way - I'd be embarrassed to take a colleague there for a business lunch. The hotel itself is dark from the inside, despite a ton of sunlight and unblocked view on all sides. Inside the rooms, the carpet was smelly (probably old) and the bed/cupboards were old with scratches and all. There was barely an office desk to do any work on, and the kitchen was too big for the place. Overall, this hotel is equivalent to a nice 3 star in the US / Europe. I didn't mind the policy to allow gents to take "guests" (girls) upstairs because that's the only consolation one deserves to get for staying at this crapchute.
Excellent staff (concierge can answer almost any reasonable questions about Dubai), very comfortable room with all facilities that I wanted, good (though expensive) food. Breakfast was excellent in quality and service, but price was too high. Hotel location is good, but due to multi-lane roads immediately north and west of the hotel, it was difficult to walk to nearby places like Dubai Mall (The hotel has shuttle service to Dubai Mall about four times a day.).
The hotel location, the architecture is nice. The rooms were very spacious, and we got a free upgrade to a one bedroom suite, which was very nice of the staff to do. The gym and the pool seemed a bit odd, as a layout. The bathroom fixtures seemed a little outdated, but worked fine.
Room, location, hotel, staff, I travel a lot, but In short I loved everything about the hotel. Thank you very much for an amazing stay. I didnt like that i didnt stay in this hotel on my previous visits to Dubai
near exhibition center,close to downtown,near train station. old furniture,specially sofas,windows can not be opened,result in smiley smoking floor.
very nice romantic loby soicialy at night restorant and very quit the smell of the room fulled of tabbaco
this is a new-build hotel built in early 2015. The materials for the room are excellent with special floor tiles good quality carpet frameless glass shower doors and Granite bathroom countertops. Some interesting features are there it has electronic light switches which basically control the lighting through a scene which is very interesting and cool. The view of the creek is amazing. I used the pool which was great as well as a poolside bar where you can drink smoothies while sitting in the pool. The gym was excellent. valet parking is free if you are a guest which was very convenient.
the food varaity at the resturan i left my room at 8;00 am & return at 02.00pm the room was not clean yet then the cleaner come withen my stay at the rom
everthing was perfect. the staff was outstanding. especially the front office manger tarek help us a lot. we are travelling a lot and it was our best stay ever and we will come again.
I liked the hotel facility and the service standard. I didn't like the food smell in the hotel lobby
Its normal nothing specific The voice & sound move from room to room
most thing i like about the hotel is comfort and luxury. i did not like about the hotel the cleanliness was very poor.
The conference I attended, the bath room design, TV sortiment and the swiming pool. Bed lamps as in many hotels not made for reading in bed. Later check out than 12:00 would be appropriate.
The staff were great. Especially the team that cleaned the rooms They would not adjust my rate to what everyone else was paying at the conference because my assistant used booking.com. It may prevent us from using it in the future
The hotel club floor is clean and luxurious and staff are friendly and attentive The noise from the Octoberfest tent spoiled our stay completely. We complained to the GM on leaving but as yet no reply. Noise continued after 12.30 at night. We couldn't hear ourselves talk & we were on 11th Floor!
*Customer service: Excellent from check in to check out. *Cleanliness: Everything seemed so clean and polished. *Room Service: Every order was perfect.
Very friendly and professional staff. Well appointed rooms.
Quiet comfortable when you needed it. Great lounge. Great service very good food with a nice variety. Pool not very fancy and pool bar very small. Too be fair I only went in morning. I was told it gets busy at night(bar).
Great facilities for business and events Housekeeping staff are slow
Complementary Snacks in the afternoon and complementary soft drinks in the mini bar. The modern design and functionality with the buttons. Friendly and helpful staff in general. Shower wasn't working properly and no signs to show which side to turn the knobs . It took a long time to figure out which side was hot because the cold side would begin hot . Then, it kept switching in the same minute from hot , to very hot , to cold , to very cold. I hope it gets fixed. Breakfast buffet and Lunch buffets were not as rich as I expected , salads and starters were poor in both. Too much focus was on Asian/ Indian food as opposed to Arabic food and basic starters in both breakfast and lunch . Lunch buffet in the first restaurant walking distance from the hotel was less than half the price at the hotel with much much better and richer choices. One of the employees in charge of service counters of one of the seminars/courses on the Mezzanine flour was rude yesterday. I went by mistake to their service counters and she asked me to go to the other service counter for refreshments for the course I was taking so I said okay, I'll take a plate from here and go to there and she said no ma'am, I said you have a problem with the plate too ? She said yes and in a very rude way.
Good location and very clean. The staff is not very knowledgable about the outside attractions/locations and how to get around; which didn't bother me. But they don't even know what other facilities they have inside the same hotel building. For example, they serve breakfast in a restaurant on first floor. I missed the breakfast one day and a member of the facility told me there is another restaurant in the same building and she told me the approximate location - she asked me to ask other facility members as I walk toward that location so they can help me find it. I tried asking many and spent about 15 minutes looking for that restaurant. I got many answers like "there is no such restaurant here", "the restaurant is out side the building, but in the same compound". Unfortunately nobody was able to guide me to the other restaurant. Finally I walked to the first person who informed me about the other restaurant and she took me there. So I believe it is important that they train their employees on what other facilities they have in the same hotel / building and may be equip them with floor map of the building. Good place and very clean. The location is very convenient and close to the airport.
I likeed the cleanliness of the facilities, professional staff, good security, quietness and location of the hotel near a major shopping center and proximity to the metro station. There are 3 things I didn't like : Room service is very slow and I have to call repeatedly for little things such as extra kitchen items, ice, towels etc. The second one is the size of the single beds. They are too small for a 10 year old kid leave alone an adult.The 3rd thing is there are not enough number of kitchen ware in the apartment.
Construction works at night behind the hotel
near shopping and airport, very friendly and comfortable
The rates are higher than the other similer hotel apartments in dubai.
Big and spacious rooms. A lot of noise from construction going on outside the hotel.
I need see view room hotel restorant
Hotel staff are friendly and always willing to help. I find the rooms not particularly clean especially the floors. After you have walked around a while your feet are black underneath.
the hotel staff and there services they were very helpfull, cheerfull. the weired smell, the dirt the rooms and bathrooms was not clean.
I arrived early, hotel offered me free Break fast while waiting for my room... I liked that offer Not at all
Veldig god service, god mat, gode fasiliteter! :) Beliggenhet sentralt, korte avstander til det meste. Dubai mall og Burj Dubai like ved. :) Nei
Utrolig bra beliggenhet - kan faktisk gå til to store attraksjoner (shopping og burj khalifa) og med valg av club rotana som inluderer mye i loungen i 14. etg. blir det tross alt god valutta for pengene. Egentlig ikke
Sentralt til Dubai Mall, flott bassengområde ypperlig Engelsk pub "Dobbel dekker" Nei
Beliggenhet er perfekt, frokost utendørs i skyggen er også fantastisk. Innsjekking var uprofesjonell og tok altfor lang tid. Uvennlig innsjekking når min kone kom for å sjekke inn senere, selv om jeg hadde informert om dette i forveien. I tillegg så forventer jeg friskpresset appelsinjuice til frokost, det er skuffende at man ikke har dette.
Et fantastisk personalet som tydelig jobber for å yte maksimal service til enhver tid, noe som gjør det til en fantastisk opplevelse å bo der. Rengjøring to ganger om dagen. Byttet sengetøy hver gang. Kanskje ikke så miljøvennlig, men det er vel ikke Dubai uansett. En enklere vei å gå ned til bassenget på. Måtte gå igjennom restauranten hele tiden.
unfortunately its was nightmare because they had a construction during my stay that kept me awake early in the morning nothing
Location, it is in the heart of the city.
Location,beautiful views,fantastic rooms &comfortablel beds &pillows.I have stayed at other Sheraton hotels but this is one of my favourite now! Nothing that i can think of..
The hotel's location is amazing...the creek view's rooms are breathtaking N/A
Very comfortable and clean and good services
Every thing was just great, we felt very at home which was nice. Nothing
in general i liked it
The dining facilities were good, especially the buffet breakfast, staff there were very gracious and helpful. The location on Dubai creek was beautiful and very convenient to most of the city. The pool was very nice and had lots of room, chairs and umbrellas. It was a nice hotel but was just not up to club level service standards of other hotels. The club level service didn't include full separate breakfast( only contenietal breakfast offered, for that we had to go to the buffet, adequate internet or happy hour services. The food and drinks at happy hour were way below typical club level expectations. I generally stay in the club level and expected much more. Staff in club level facilities were not well informed of hotel operations and city attractions and generally did not go out of their way to help club level guests beyond the minimum.
japanese rest is exccellt
Location to souks & cultural displays Hotels policy of securing large sums of money as security against minibar usage etc
Atlantis er et hotell kompleks som må oppleves og nytes.. Rett og slett flott. alt finnes på hotellområdet. Kan anbefales.
Hotellet hadde en fantastisk beliggenhet. Personalet var svært vennlige og imøtekommende. Sjenerelt var servicen upåklagelig. Vi tok begge en spa behandling. Denne var i utgangspunktet dyr. Behandlingen vår skulle vare i 90 minutter. Dette gjorde den ikke og ikke tillegg var vi ikke fornøyd med behandlingen. En annen ting som er å nevne er at siden det er et dyrt hotellet var alt annet også dyrt som f.eks mat og drikke.
vi bodde på imperial club, ett hotel i hotellet, suverent tyckte vi så om vi åker om ett år tar vi det samma., och våra ungdomstjeier elskade vattenparke, stranden var topp vatten också utroligt att allt är skapat om tioår tror man att den kustlinjen har funnits inte illa men noterade att vinpriser mycket höga i forhold till kvalitet, o några resturangpriser tja man betalar för stället, men vi la igen en hel del endå.
Kort kjøretur fra flyplassen. Mange resturanter og velge mellom. Stort uteområde med mange basseng. Topp service.
Det var gode muligheter for avslapning både på rommet og ute ved bassengene. Mange flotte restauranter på hotellet. Personalet var lite serviceminded. Elegansen tok over for vennlighet og ekte smil.
Meget god verdi for pengene. God plass til en familie på 4 personer. Rent og pent med gangavstand til stort shoppingsenter.
Fin beliggenhet for å være i byen, og Dubai metro like ved - passet perfekt for oss en familie på tre. Kunne gjerne ha vært to par som hadde bodd der.