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The staff was awesome and we used the regency club for the first time. Glad we upgraded for it because we loved it! Overall a great stay! For the price that you pay, the gym should should have a more equipment.
The hotel atrium remains spectacular. Great location in financial district, overlooking the bay, a walking distance from Fisherman's Wharf, but be aware that many restaurants and coffee shops in the immediate vicinity of the hotel are closed on Sunday. Bathrooms are small and outdated. Overnight parking is $34.00.
Excellent location with great facilities in this hotel. It's really easy to travel to other famous sightseeings and restaurants in this area are really good. A little bit noise whether stay in high floor or in low floor, and the bathroom is too small for a 4 star hotel.
Downtown you're close to everything and the hotel view was amazing. You're still downtown, so you walk out and it's a lot of homeless and the streets smell of urine, bad. The hotel staff is in no hurry for anything. Toom service took 1.5-2 hours and we even had a package delivered and they never bothered to bring it up. After three hours we told them forget it we'll get it ourselves. Cleaning staff is super nice. They were doing construction there so don't bother trying to nap during the day, because they were jack hammering the lobby. For the money I think there's better.
Breakfast The receptionist lied to me about the parking fee Later the hotel charge me 75 USD for overnight parking
Very comfortable bed, great location, friendly staff.
The hotel was beautiful and it was clean
Location is great, large facility for meetings Lack of aesthetics, just tired and drab. Parking is just ok
Beautifully located in downtown on Embarcadero. Access to many things. Pricey but nothing is free right?
The Staff! The Food Selection and quality was Very Bad, for a hotel that size and location. The $60.00 Plus a Night to valet a Car Is Crazy,
The location couldn't be more convenient, just steps away from the Embarcadero BART station, and very close to everything off of Market and the Embarcadero. The hotel itself is large and strangely appointed in some ways in the lobby (huge sculptures, dated music, pods of work or social spaces set out in the midst of an overwhelming visual scale reminiscent of Soviet architecture). That said, the staff was so welcoming and pleasant, and the rooms are clean, new, and quite comfortable. I did not try room service, but everything I experienced was worth the very affordable rate. I'll be back.
Great views and convenient location!
Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
Location and Gym
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
All staff were helpful & friendly. For leisure travel not the best location
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
All of the hotel itself. The parking situation. Very very expensive $$$
Upgraded to a suite for free. All staff very friendly and helpful
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
We arrive 2 hours before check-in time and we got the room without any problem.
It was disappointing not to be provided free internet.
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
Location Downtown Hotel parking Incredible expensive
Location, design and helpful staff I wish the corner round rooms were more affordable
Very quiet. Luxurious interiors. Excellent location Our room looked out over the cooling system for the hotel
Everything! Location and comfort were perfect.
beautiful room, relaxed atmosphere, great location, attentive staff. We would stay there again.
The hotel was very pleasant. The rooms are lovely and comfortable.
The friendliness of the staff, the location of the hotel. Just a bit noisy one night, room was rather crowded against the radiator.
Location of hotel No parking
Well-kept rooms for a great price. It was a little noisy at night (people returning from the bars).
Bed is good. Nothing
Location was excellent. We arrived early and they still had a room available.
Excellent for business travel- in room access to internet and printing worked well. Excellent and safe location- very important issue for women traveling for business; located in walking distance from many SF locations , close to xeroxing and federal express/mail locations. Bus and Train stations are in wlaking distance as well. Complimentary services excellent. The public spaces were well kept. Room clean and could adjust the temperature as desired. Helpful staff.
Good location. Room was small but well appointed, clean and included everything a business traveler is looking for.
I liked the amenities like the free bottles of water, the roof terrace, the computers with free internet downstairs, the friendliness of the staff
Proximity. Computers in the lobby. No bathtub.
I liked the automated quick check-in process. The room key must also be swiped in the elevator for extra security. The hotel has wired and wireless internet access, flat panel tv/monitor, refrigerator and microwave. At 3:00 a.m. on the first night of my stay, the fire alarm sounded and the entire hotel was forced to evacuate. It was caused by one hotel guest who burnt some bacon in the microwave. I also would have liked a bathtub instead of just a shower.
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
Clean room and comfortable bed. Limited fitness center
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
Location Seemed like it was more fore business stays.
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
can hear the foot steps of the people above me !
Good view. Bed a bit soft.
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
I liked being able to purchase on the internet I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
Extra thin walls, could hear children crying at 1am
Staff was very friendly and accommodating, very quiet rooms and I felt very comfortable using the facilities. The beds were very comfortable and we had ample space. Great stay overall.
Easy walk from the Bart after coming in from SFO. No uphil climb with cases like we had when we stayed in union square. The larger room allowed us to have all 3 kids in the room so no second room. The walk to union square took less than 5 minutes and easy walk to transport to get all over the city. Would definitely stay here again. Breakfast was really expensive. Kids would never have eaten $21 worth of food. There is a Starbucks in the lobby though and lots of breakfast places enroute to union square. The crepe food truck on the corner was delicious. Only other complaint would be that the shower pressure was low when other rooms were using. Why no pressure regulators Marriott?
Very friendly and attentive staff at all levels. They went above and beyond for some of our requests. Food at the onsite restaurant was delicious though a bit pricey. Location was a bit dirty with a lot of construction and older run down buildings around. Lots of noise from the major road behind hotel came through the closed windows as if they were open. Parking was over the top! $60/day!!
We were a group of five girls and this hotel stay was great! Room is spacious, beds comfy. No complains. Pool is small
Good Location. Overall everything was alright. Nothing too wonderful, but nothing too critical. The lobby was fancy, but rooms werent wonderful. Not the friendliest staff. I found it strange that when I called for a bandaid, the front desk tried to sell one to me. I have been to other hotels, including Courtyard's, where they will just deliver something small like a bandaid to you if you need it. I even recall needing feminine products and they were sent to me. Considering the price of the hotel, and the parking ($59/night!), you would think a simple request like that would have been fulfilled.
It was a perfect location to see the Embarcadero and the ballgame...a good center for traveling around town. It was even a short walk to China Town, No breakfast menu...just buffet in the AM...too much food, too high of a price.
The breakfast and the lobby were good The room and bathroom were not upto the mark for the price.
The staff was very accommodating for my elderly parent's needs.
Great location, near water front, business district and tourism venues. Location was accessible via public transportation: Bart, CalTrain King At station approx mile or less away. In house Starbucks Coffee and restaurant. Utilized fitness facility, clean and mix of Dumbbells and aerobic equipment. Encountered negative experience with guests on our floor using Marijuana, hallway and elevator on or floor. It reaked of the odor during the Second day or our stay. A bit of loud partying on our floor as well. We notified the desk a few times (they offered to give us another room), but apparently they weren't able to locate the source. Disappointed that errant "Spring Breaker kids" ruined an otherwise pleasant experience. FYI we were traveling for leisure, and had our 8 he old son with us. Not the environment you'd want a child exposed to.
The staff, location and facilities. Nothing
The location of the Court Hotel was amazing. Just a block away from the ferry building and bart station. There were many wonderful restaurants just feet away.
excellent view, clean quiet room, evening wine tasting, friendly staff rooms a bit small
Location was convenient. I love the Embarcadero area.
Generally quiet location, low key public spaces (lotsa night life next door with several restaurants), very helpful and friendly staff. Nightly wine tasting in the lobby. Ez access to bart, ferries, waterfront, and downtown. Our room didn't have a view, but there should be some rooms with views of the Bay.
Welcoming and comfortable hotel that's perfectly situated. Room (king) was spacious, the bathroom, while medium sized, was neat and modern, and the honor bar well stocked! Honestly cannot fault this hotel. And, for those who like to work out, the next-door gym is exceptionally well kitted out - the best "hotel" gym I've ever seen.
The location is perfect: near the ferry building , F line, Bart, and cable cars. Our bay view room was simple, really comfortable and designed well. Jon honored our birthday celebration with wine and chocolates: so thoughtful.
Great location, updated by Kimpton. Generally comfortable, lovely lobby... The room was the smallest room I have ever stayed in the US, directly adjacent to the elevator.
The Lobby and wine service. Should not say Courtyard view--there is no courtyard. We were given a handicapped room, (we are completely able), that did not have a wine bar and the shower was extremely weak. They did not ask if we wanted a handicapped room. They did give us an upgrade the next night-but the previous night's stay was wasted.
The location on SF bay with panoramic views of the bay Bridge was outstanding Small room size
staff was very friendly and helpful. Hotel location and facilities were excellent. No.
The staff was awesome, friendly and very helpful. The room was amazing, super comfortable. Not much view but all you had to do was walk out the front door and the bay was right there. We had an amazing time. none!
Great location, nicely decorated rooms, very nice staff. The valet-guy ran a block and a half to get me a cab! Free WiFi. I really enjoyed my stay there.
Good location, across from Embarcedero, near Ferry Building, nice restaurants close by. Staff very helpful. Recently renovated. Free Wifi. Room very small and claustrophobic because the window is totally obstructed from daylight on the outside.
The room was extremely small and poor value. We had no outlook, the window was on to a wall some inches away. The floorboards above creaked and disturbed our sleep several times each night and early morning. The hotel was apparently full, they could not cope with the number of residents and the breakfast items ran out. We complained and the staff on duty were unsymathetic.
Location, free internet, breakfast included Worst room in the hotel - inside room with a "view" of the A/C and heating ducts, constant noise from ducts, room was dark, staff not attentive - front desk failed to have my car brought out, valet parking attendant had to be asked to park car - he was more interested in talking to the cab drivers and smoking, no "privacy sign" in room, charge for use of YMCA other hotels in the area do not, housekeeping failed to turn off the alarm clock, breakfast room disorganized - could not sit anywhere to watch the TV they had on in the bar area. I tried this hotel for something different in San Francisco, I will not be returning.
The staff was attentive to your needs. Our room was very tiny with the sync outside the bathroom. I guess you get what you pay for.
close to areas we visted size of rm. ,the veiw,choice of t.v. channals, small elevator
Very clean, nice staff, great location
Location very good for the main route to both shops nad the wharf. Room was very small and had an internal view ie a wall
location Bed too soft