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The hotel was clean and upgraded. The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
The room was clean and modern and quiet The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
Location Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
I booked a double room but was given a single.
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
My room was quite dirty, the toilet seat had something nasty in it, the table had years of dust,crumbs and scum under it. Our sheets had holes in them. Overall was very nice, most people were obviously there on business so I felt out of place not In a suit .
Location Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning. I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
The rooms are very small, the water pressure in the shower was extremely low it took me 30 minutes to take a normal shower when usually it takes me 10 minutes. It is very unusual to when the room dose not have a lock on the door I find that out after walking in to the restroom and embarrassing myself in front of my coworker room has two beds that means there is more than one person sleeping in your room that one person doesn't have to be a family member this case you was my coworker
Clean, decent amenities. Staff was friendly Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
The bed was comfortable, the cleaning girl was very nice and helpful. The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
Location is excellent. Big hotel where you get lost. Looks and feel old, needs a major renovation.
Really nice lobby, rooms where clean The wifi wasn't free, they charged you to use a computer for $.40 per minute. I really needed a workstation. No hot tube or pool for $400 per night. Will not go back.
They were accommodating and nice
Location No swimming pool
We enjoyed the Marriott Marquis hotel very much , but the valet only parking is a bit spends. Thank goodness there is another parking garage one block over. Y
Friendly accommodating staff. Great location, beautiful facility. The observatory level was cool, but packed, so much so we didn't stay to enjoy the view. I would recommend to a friend. Disappointed that I reserved a room with a larger bed and due to room availability we were moved to a double, which my wife and I were unable to share. We're by no means large people. It would have been nice to be able to park or rental without being charged extra, but that seems to be a norm in the city.
Great location great front desk people beautiful view Drink left in room from previous occupant
Hotel was clean We booked a room for two night with a king size bed upon arrival we were not told they didn't have a room for us instead sent us to a room with double beds wouldn't accommodate us claiming they had "no more rooms available "... next day had issues relocating our luggage to next room. Parking was absurd $70 dollars a night ?? Overrated
The room was clean, the bed was amazing, location was walking distance to all things downtown, I felt safe with my young son, easy express checkout. No room service, for the money we spent I would've liked to see a free breakfast, the cost of parking is insane (it is SF though), no pool.
Everything else was great Price for parking
The value for the money is really good! It was clean, spacious, well decorated. We ensured to get two beds in the bedroom and we got them!
They tried to steal my luggage when I first came in, took them over 4 hours to bring my stuff up. I said enough of this bs and went to go down myself and get all my stuff to find it hiding in a room away from everyone else while the guy at the front was telling me "it'll be there shortly were a little backed up". Then to top it all off I find $35 of charges from the hotel of stuff I never used. I've never been so disrespected by a hotel in my life. Shady workers I highly recommend you don't stay here.
Store fine rom. Savnet ingen ting.
veldig god belligenhet, fine, store rom med svært lite bråk og støy. Stort bad med både dusj og badekar, veldig god seng og stor tv. Det eneste som er irriterende er det faktum at ingen fasiliteter er inkludert selv om det ikke er et billig hotell. Man må betela ekstra for både bruk av internett, samt treningsrom og basseng.
Det at hotellet lå så sentralt i byen og gjorde det enkelt å komme seg rundt. Fint med treningsrom og svømmebasseng. Sett ned prisene på overnattinger noe. Det var litt for dyrt i forhold til standarden på rommene og hva som var inkludert i prisen.
Tilgangen til treningsstudio og svømmebasseng, samt beliggenheten midt i sentrum. Fine rom med gode senger og romslig bad. Noe raskere servic i resepsjonen, minibaren kunne godt vært kald og hatt rom for egnkjøpte varer.
Nærheten til dart, Market Street/forretninger, Union Square, Cable car Nei
Sentral beliggenhet. 4-mannsrom passet glimrende for familie, og ble en rimelig løsning.
Nydelig utsikkt over San Francisco! God seng, kaffe på rommet og praktisk selvutsjekking. Meget dyr internett!
Sentralt og trendy for de som liker design og ønsker å være en del av San Francisco. De I resepsjonen bør informere om at spise/lounge er et populært sted og åpent for alle. I helgene bør en reservere bord da det blir fullt og de som bor på hotellet kan da desverre ikke spise der.
Pene rom, stille rom, god plass, sentralt restaurant for frokost, lett kveldsmat manglet.
I hosted a bachelorette party at the Intercontinental and it was great!! The staff was very accommodating and helped us with making sure all the girls were taken care of. The rooms were beautiful and spacious, and the hotel was extremely spacious. There was a "bouncer" type employee at night who gave me and the girls staying at the hotel a hard time. He required every girl to have a key in their hand to get in, even though we just had one person per room have a key because we didn't think it was necessary. He was extremely rude and borderline harassing.
Great hotel and staff. They treated us perfectly. I would absolutely stay here again. No complaints as all. The location for us was a bit too close to some seedy areas of town. No problem, but you need to be careful which way you walk.
Luxury accommodations. Very friendly and helpful staff. Valet parking fee is crazy high!
Comfortable bed, clean facilities Check out was at 12:00pm as normal but was woken up by maid knocking on door at 9:15am. Charged my credit card $100.00 more than what was on invoice when I checked out. To be refunded within 5days or so supposedly....... It would have been nice to know beforehand.
I liked how the staff was really attentive. Rooms clean, everyine real proffesional. I didnt like the fact that when u drive in to check in they dont tell u that the charge for parking is 65$ . Also that the water thats in the room thats bottled i didnt know they would charge me 8:50$ for it. Ridiculous! I seen when i checkd out!
Awesome views of AT&T Park and the Bay. Front desk agent was great.
Appreciated the staff the location and the lounge/restaurant. The room was great with a nice view each morning ....
Given a corner room even though I booked via Kayak Provided with slippers Room was spacious and TV was large - guess is 55" Gym was well equipped but didn't have time to use it Easter bunny was on duty and there was a tableful of candy for the young and not so young - I didn't have any but still appreciated the effort Bathroom short on racks to hang towels Shower head water flow too wimpy Bathroom scale low on battery
The room stunk! For $600 get some air freshener.
Amazing service and experience! We we're there for our honeymoon and loved every moment. The staff went out of there way to help us.
Very friendly staff, great service. The access to Equinox is fabulous! Prime, prime location--the best!! In-room dining is awful. I had breakfast twice, and was severely disappointed at the outrageous price for the poor, poor quality of every aspect of the food--coffee is burnt and thick like mud, toast burnt, side vegetables unbelievably expensive with NO quality. The fresh orange juice is good. And that's it. Otherwise, the hotel is just wonderful.
Nice rooms. Polite staff. Nice bathrooms. Everything worked without an issue. At Reservation, called the 800 number. I was told they only had two suites available. No rooms. Two minutes later, I went on Kayak and booked two rooms with no issue. Service was in no way exceptional. It was a little irritating that bell desk couldn't get cab. Food/bar is terrible Surcharge for internet access is ludicrous
It was totally worth the money in the location that it was in. I really like the old charm it brought out. Staff was very helpful and professional. Not an issue with me, but I do understand the complaints about the one elevator when there is two in the lobby.
Was very confusing to get around to our room (was in another building) and there were a few scuff marks here and there on the walls and also the remote control had a chip/crack in the back.
All of the fixtures (bed, shower tile, bathroom sink, desk, desk chair, lights, desks, etc) were top notch. Room had water damage down the corner and smelled bad. AC didn't work well. Lighting was very dim and had to turn on all lights to make it decently lit. Front desk didn't tell me about the amazing adult arcade that's in the back of the building.
The location The staff wasn't very helpful at all. Requested to have our bags taken up to the room after a hour of waiting had to go back down and get my own bags.
The game room downstairs is fantastic. The rooms are mod in decor and the beds extremely comfortable. The staff is top notch. The place is just cool.
The staff is very friendly and helpful Poor ventilation in bathroom
The decor was cool and the game room was a great feature. The walls were EXTREMELY thin...we could hear people talking in the lobby below us, and could hear every word people spoke in the hallways. That's my only complaint.
Staff was extremely professional and super nice! The hotel was centrally located to everything and the room was really cool! Loved it!!
A bit cramped but functional
We loved this hotel. The game room downstairs was a huge hit with the whole family. The location cannot be beat.
Moved us from our first assigned room which was musty and cigarette selling into a club level room. Service was above average. Hotel is not up to kimpton standards. Carpeting and elevators were frankly dingy. Room was average at best.
I loved the game room and all of the stylish touches to the room! The color schemes felt good and the staff was very pleasant. I did not like the elevator. Way too small. I also could smell a stinch throughout the hotel like old moth balls. Just being honest. Also, just my opinion, but I think the hotel should offer breakfast. While I do appreciate the espresso in the room (which was delicious), I'd rather have food; if I can't have both.
The location was great and my room was quiet. There was a bit of mildew odor in the bathroom. If not for that I would have given an excellent rating, instead of good, for my stay.
The staff was very friendly. The driver to the airport (George in the Towncar) was very courteous. Need a coffee maker in room. Not a deal breaker though of course.
The service at the San Francisco Palomar was excellent. The front desk staff and doormen deserve top marks. They were helpful in every circumstance from procuring a taxi to giving directions or making suggestions regarding nearby attractions and walking distances. The hotel was clean, the restaurant was superb....fantastic breakfast! And the wait staff was superior. We would stay here again in a heartbeat and look forward to that happening in the near future. Hats off to the Palomar staff!!!!!!!
Good arrival and wait staff were both friendly and efficient. The door man was great and the team inside were extremely helpful. I have stayed in other SF hotels in the past and Hotel Zelos is a nice addition to the city. City hotel rooms can sometimes be small but the rooms at Zelos are very spacious! I also would like to say thank you for an overall smooth and fun experience! From booking on line with Kayak to speaking directly with the hotel, to checking in & out, everyone was super friendly and consistently would go out of their way to be helpful. Mixed message on parking After speaking with associates on two separate occasions. Then the confusion in the garage, mind you I thought I lost my ticket to return however I unpacked it when I arrived back home this evening. There was a problem between the hand written sign in log from the valet and the printed report from the front desk and the hotel's portion of valet claim check system also did not work. I retrieved my vehicle because I brought the only two matching keys and I have matching handmade key chains attached. Breakfast table with two nice chairs rather than a rolling office chair. That was weird. But it was also SF PRIDE weekend so who cares!
Had a great time friendly staff great restaurant That nobody answered the phone at the restaurant for me to make a reservation fri night
Windows face directly into office building just 10ft away. People in the office can see directly into your room
The location of the hotel was excellent. There were many nice dining, shopping and entertainment options very close by. It is also very close to a BART station so getting there from the airport is very easy. San Francisco is a surprisingly easy city to drive in as well, though parking is very expensive. Though the bed was very comfortable, it was a bit squeaky. Also, being on Market street means that there is a bit of noise but it's not excessive.
Front desk personnel and bell service were exceptionally helpful. Rooms were nicely appointed - largest TV I've ever had in a hotel room. Central location right at Powell St. BART Station allowed me to get there quickly from Oakland Airport.
The Palomar was clean, quiet and comfortable and in a great location. The woman working in the evening checking in guests needs more training. Either that or maybe she was having a bad night.
Room was great. But we were placed next to the ice machine....the wall there sounded paper thin throughout the night as guest needed ice. Being stuck next to an ice machine at 2 am
The Palomar is in a great location, the staff is very friendly, and the rooms are nicely decorated. Beds are OK. Restaurant (Bad Habit?) onsite had a nice quality breakfast which was pretty reasonable.
Close to everything in Union Square, clean and nice-looking inside. ...but that translates to a little over $300 a night, which isn't really worth it. Avoid it during the conventions in town.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
Location and decor.
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
Location Small bathroom , dirty, poor breakfast.
Location is excellent...right next to the Market Street Bart stop and Powell Street trolley... Very noisy hotel...virtually no sound proofing...hard to sleep...
There should be free English tea made available in addition to coffee in the morning and it will be good if this free tea & coffee can start at 6am instead of 6:30am and goes on till 11am instead of 10:30am. This extra small gesture will make a difference to many of your staying guests like myself. Lastly be punctual I walked down to M floor dead on time 6:30am on 5th Aug and it wasn't even ready until I asked twice the reception desk why no coffee yet then something was done Stephen NGAI
The only positive thing is the location. And that's it. The photos are completely misleading. This is an awful hotel and I was booked for 7 nights. I reduced that to 1 night. The rooms are small and shabby. It's old with old furniture and does not at all feel like a hotel. It's more like a good hostel. Don't stay here. Unless you like staying in hostels on a vacation.
I like the location near convention center and shopping. I even like the hubbub noise of the street and cable car. The housekeeping staff is honest and courteous, making sure I found my wallet and such. Of course, being in party central for the World Series Parade was a hoot! Roaches in the narrow dark closet was a rough surprise. Worse was the twin beds, like 1950's Lucy and Arnez. I don't know how I wound up with twin rather than queen. Prepaid meant no adjustment by the desk.
The bed The included breakfast. It was just donut. For the price I paid I wished there will be much more things to eat.
Clean, convenient and helpful staff Dining option is limited in hotel
Location is the best thing about this hotel. That is, if you're a tourist. Old. Rooms aren't that clean. Views are terrible. No amenities. Windows didn't open. Floors creak everywhere. Loud. Ridiculously expensive.
Great great location ! The best in san Francisco .
Excellent location right next to muni/bart powell station and the cable car. room was nice, well equipped, pretty modern, nice bathroom, clean. Staff was good. Only negatives: the street noise is loud. I needed to wear earplugs. it was fine with earplugs which the front desk provided. the "included breakfast" is not breakfast. it is coffee (decent) and doughnuts. That's it. however, there is a nice little cafe at the front of the hotel that had very good breakfast bagel sandwiches.
Modern rooms, good food, friendly staff Valet was eh, pricier but worth the money
Location was good. Pet friendly for our 3 lb dog Building architecture and décor was cool. Stinky. Rooms are wayyy smaller than what appears in online pictures. Our luggage almost didn't fit into the room with us. Cable TV went out and back on about once per minute. Breakfast was a donut or croissant and coffee or juice. Would not stay here again.
Great location, modern decor, and cozy spot to relax in! Our new favorite hotel!!!
Great location, cool decor, friendly staff It's older and in a loud area, elevator was creepy
Loved the boutique vibe that the hotel has, it seems SF is lacking modern hotels that are similar to the Ace and plentiful of tacky hotels. The decor is very minimal, with concrete floors- it feels similar to a loft you would want to live in. The restaurant downstairs had a really great brunch and the staff were very friendly. The actual location is pretty central, so it's not that difficult to leave the touristy area of Union Square. There wasn't a mention of the $45 (plus tax) for the valet. So that got a bit expensive. You also have to call 30 minutes ahead. The shower is also a lukewarm temperature. And a bit difficult to work with it being stuck.
The staff was extremely friendly, helpful and welcoming. My girlfriend & I received a text message from the hotel upon arriving at SFO requesting what type of room we'd like. Upon arrival, we were able to check in hours early and were given a room fitting our request. Though the view wasn't anything to speak of, it absolutely inspired us to not get cabin fever. The room was clean, the bed comfortable, the bathroom immaculate, both the heat and a/c worked famously and overall - our stay was great! The Warwick is close to the Financial District, Union Square and provides phenomenal bang for the buck!!
Excellent location,Walgreens and liquor store just across the street, about a 4 block walk from the Bart station. Union square is even closer., very clean, food was great, above par cup of Coffee, helpful and engaging staff. Good bang for the buck One of the 2 elevators was broken the duration of the stay
Great location. Small but lovely rooms. Some street noise.
excellent location, near to restaurants and shops! ver comfortable mattres an pillows. staff very friendly!
Nice hotel, nice staff but small enough to feel more boutique. Room are indeed small and their is a distinct smell, like a musky smell around the entire hotel including the rooms. It's a smell you can get used to and ignore but off putting to begin with. Smells of damp, dusty air.
Clean and spacious Na
* Boutique hotel * Many historic elements & touches * Nice friendly staff * Close to many attractions * Smelled like an old hotel * Corner of two busy streets in downtown San Fran meant it was loud at night * Rooms were small
location...not much more free wifi no gym. They partner with an off site gym but they charge $15/day/person. rooms are tiny; so are the beds.bathroom are extremely uncomfortable. i hate to say it, but it was not worth the money.
Close to union square. Although the hotel stamp can help you save some parking fee, the parking fee is still high. The room smells not good. It obviously has the smell of old house.
Pillows were comfortable and thats about it. I travel often and ive never had such a tiny room, bathrooms were ridiculously small., literally had to be on top of the toilet to close the door. The hallways including the rooms smelled like a public restroom. Not amenities whats so ever. Surrounded by the homeless as soon as you walk outdoors. And the view of a cement wall was just amazing as well. I have had better accomodations at a Motel 6. Never again will i spend money at a Warwick Hotel. Next night i stayed at the Holiday Inn for the same price and had an amazing view of the city, bigger rooms, free wifi and just a bigger overall hotel.
Very nice gym w/ 2 treadmills, 2 elliptical machines with lcd screens, and one cycle. Good selection of free weight dumbbells. Great machine weight with a variety of exercises. Towels, fruit and even sparkling water. A good touch was the disposable headphones. Also has a nice game room; ping pong, big wooden jenga blocks, shuffle board, pool table. Location is great, very trendy art and generally polite staff. I asked for a quite room on the inside. I was assigned a very loud room which did not have dual pane windows and was woken at about 5am to what sounded like loud trash trucks. My sheets were not changed from a previous guests' stay. I found long strands of hairs under the covers as well as short pubic hair through out the bed sheets. Since it was already 4 am, I was too tired to deal with it, so I slept on top of the covers with a thin blanket from the closet. I was pretty disgusted. I was in a rush the next morning to get to Moscone Center, but did inform the front desk. They sent housekeeping to change the sheets and left me a note w/ water and a chocolate bar. I also realized that I was missing a bathroom vanity rug on my first night. The hotel room is very small with hardwood floors through out and an old rug around the bed. On the last day of my 2 night stay I had a pretty bad incident in the bathroom with a shattered glass pendant light shade. The bathroom ceiling drops down and I could touch the ceiling by simply raising my arms (I'm 6ft tall). The designer decide to hang a ceiling pendant light despite the low ceiling with a glass shade. While drying myself after a shower, when I raised my arms, my hands hit the glass shade leaving me showered with shattered glass! This is quite dangerous and I'm lucky I didn't get cut badly, only a nick on my right knuckle. I don't think management handled the situation very well. I generally just found issues with the cleanliness of the hotel; dust around the night stands and the closest, unchanged sheets, noisy rooms. I would not recommend this hotel unless they get their act together.
Website Reservation 11 months ago and fully paid for room. They cancelled two days before saying they were overbooked But still had rooms for sale at much higher price Don't trust this hotel. Second time they cancelled but won't happen again
The staff were very accommodating . They only had 2 treadmills
Staff was very accommodating Decor was cool. Great location I'd rather see a coffe maker in the room than the espresso machine
- Great staff, very friendly & helpful!! - Perfect setting for a weekend getaway in SF. - Our Room: We had the Jr Suite. It was a good size, very trendy. It was great for our bachelorette party. The room came with a JamBox, which was very much appreciated since I forgot to pack mine! - Location was good for our use. The hotel is 1 block from the BART so it's easy to get around from there. - Couch bed wasn't terribly comfortable, but when has there ever been a comfortable couch bed... I was fine trading that for the larger room. I was told that the king bed was great!