Store fine rom. Savnet ingen ting.
veldig god belligenhet, fine, store rom med svært lite bråk og støy. Stort bad med både dusj og badekar, veldig god seng og stor tv. Det eneste som er irriterende er det faktum at ingen fasiliteter er inkludert selv om det ikke er et billig hotell. Man må betela ekstra for både bruk av internett, samt treningsrom og basseng.
Det at hotellet lå så sentralt i byen og gjorde det enkelt å komme seg rundt. Fint med treningsrom og svømmebasseng. Sett ned prisene på overnattinger noe. Det var litt for dyrt i forhold til standarden på rommene og hva som var inkludert i prisen.
Tilgangen til treningsstudio og svømmebasseng, samt beliggenheten midt i sentrum. Fine rom med gode senger og romslig bad. Noe raskere servic i resepsjonen, minibaren kunne godt vært kald og hatt rom for egnkjøpte varer.
The bed was comfortable, the cleaning girl was very nice and helpful. The hotel was much overpriced to begin with and as we checked in, we were encouraged to upgrade for an extra $70 per night for something that didn't seem like an upgrade. The room itself was not luxurious by any means. We felt that it could get away with anything because it was right downtown. The long lines for both check in and the "continental breakfast" were not convenient.
The room was clean and modern and quiet The A.C. Barely worked the room was at 75 when we walked in and barely goth to 69 by 3am. The bathroom doors didn't close all the way and the lock didn't work, no vent fan.
Staff was friendly Room was not that clean. Starbucks in lobby closed to soon. Had to hike to tower 3 to get to pool, not worth it. Do not stay in any rooms overlooking the parking garage. Seems like that's where the party's are. It was so loud. People screaming from the street. Hopefully I will not have to stay here again for work.
The hotel was clean and upgraded. The A/C in my room was broken and it took about 3 hours for someone to come in and fix it. The room was stuffy and hot. We left to go get a bite to eat and returned to find out that they had not fixed it nor were we getting another room. Just off of the staff interaction I most likely would not return.
Clean, decent amenities. Staff was friendly Arrived early before check in. Said I would get a text when room was ready. 3 hrs later I walk up to desk and my room had been ready for over 2 hrs. When I asked about my text they just said "sorry about that". I kinda thought it was a weak response. Then I get a text asking for feedback so far and I relay the check in issue and the horrible pillows we had and again I just get "sorry" with out any offer to make it better.
My room was quite dirty, the toilet seat had something nasty in it, the table had years of dust,crumbs and scum under it. Our sheets had holes in them. Overall was very nice, most people were obviously there on business so I felt out of place not In a suit .
The funnels of it all great people great staff and an all around great time with everything that was offered to me that's all
Location Old room, not very clean, no fridge or frigobar in the room, old carpet, smell old
I loved the coffee shop/store on the lobby level. Being able to purchase cold drinks and snacks, and even fresh sandwiches or pizza was a great surprise. The coffee was excellent in the morning. I landed, completely sleep deprived, at what my body thought was 1am. Maybe that's why I had such an adverse reaction to a very lively bar whose sounds echoed through the entire lobby. In fact, it seemed to take up the entire lobby as it spilled into seating that i had to walk through to get to registration. I could hardly hear the staff member trying to check me in.
Five minutes upon entering our room , there was another couple who entered. Apparently , the front desk assigned the same room and key card to different guests. After 15 minutes a guard came , checked the situation and assured me that everything was taken cared off. We went out to have dinner but when we came back we couldn't enter our room . I checked with the front desk and said the key card was de activated. We were never informed of such
Location Air temperature is controlled by the front desk. You will need to call them to adjust (really, are we in the 1970s???)-unbelievable). The air condition smelled like mildew and gave me a headache the following day. My roommate kept coughing the whole night which we suspect was due to the mildew coming out of the A/C vent. Bathroom floor was not cleaned. Found gross hair (and other too gross to mention) on the floor. Corners underneath the sink have dust balls. the bathroom toilet plastic seat was burned that it looked like you poured acid on it. I cannot believe they have not replaced it. The electric plug in the bathroom is not secured and about to fall off, the hair dryer would not turn on because of the faulty plug. (Again, really????) So disappointing as when I think of Hilton, I think safe, clean and decent...not the SF union square. Front desk was very unfriendly. No welcome or "enjoy your stay" greeting. He couldn't find our reservation. When I showed him the confirmation number, he gave me the look and said "oh that's hotel.com's"...whatever that meant. As if he was treating us 3rd class as we had not booked it directly with them. After a few minutes, he finally found our reservation. Again, very unpleasant.
The lobby and concierge were nice The tub water was not flowing, full of hair stuck in the drain! Not cool to call maintained guy for trying to take a shower after a long day, guy gave us attitude for the call and ended up cleaning it almost at midnight. Overpriced parking for one night stay, almost $60!!!
The staff were very helpful and the location was perfect for getting around. Ask for a quiet room at the back as street noises can be annoying at the front, on Powell. I would definitely stay here again. Panhandlers are a problem around Uniion Square, but they were not aggressive, just sad.
Nice rooms - reminded my wife and I of our stay in Italy. Great location and staff.
Great location, internet free with printer Rooms old fashion, a bit small, with old carpet
smallest room ever experienced for a first class hotel and not worth the cost.
relaxed and family like environment. Very well designed and pretty lobby. Too narrow corridor and small room.
Poor internet connetion
Walking distance to many sights. Too much furniture in small room. Strange smell in room and hall.
Location Based on 1 experience, we did not enjoy our dinning experience. Food was not well prepared. However, our server was cheerful and above average in service.
Staff pleasant. Able to check in early. Hotel located in union square.Please write at least 15 words
Convenient location on Powell. Pretty much at the centre of everything. Staff were very responsive. "on-site" parking as advertised was maybe 2 blocks away !! and the 2 rooms I booked were to have city views - one definitely did not and the second one had very limited views
Prisen var meget bra i forhold til standaren! God kaffe på rommet! Ligger i et mindre koselig område
Bra beligenhet, stort rom og vennlige folk. Bedre enn forventet Veldig lytt, frokost var under middels.
Det lå veldig fint til i forhold til tilgjengelighet til alt. Lett å komme seg rundt til forskjellig steder. Nei, det var hyggelig å bo på dette hotellet.
Praktisk plassering i forhold til offentlig transport Resepsonistene kunne av og til ha mye å gjøre, med de var svært hjelpsomme.
Great location Small bathrooms, placement of valet was a bad place
Starlight Room - Top Floor View Old - in bad need of repairs Rooms were tiny Elevators took forever to arrive Service was poor starting with the front desk
I lived the location and ambiance of the hotel. Rooms could be upgraded a little bit and thought it was a little pricey.
Location great, but the noise was unbearable. Single pane window in the city under powel st. The constant early morning whistle of the doorman kept me awake. I had a headache one day and it didn't help having to listen to the door and whistle all morning. The plumbing/pipes screeching sound also constantly woke me up durning the night; which may explain the headache. Hotel is a cute boutique hotel, but the plumbing needs to be repaired & invest in double pane windows to replace the flimsy existing ones.
The location was excellent. Friendly staff with spacious room. Loved the free wine cocktail reception. No jacuzzi
The Drake has a great location, it's clean and comfy with some traces of old excellence. The Concierge was very helpful with directions and suggestions for meals. Tiny bathroom but then, who comes to San Francisco to hang out in the bathroom?
Very friendly and helpful front desk stuff, bright and clear rooms on 17th floor, dominating San Francisco. Very clean, good accomodations, excellent wifi. Delicious croissants (even for Frenchies that we are!) and excellent pancakes at the Scala restaurant!
Location, decor, charm of the interior design, Great bed, carpets clean as was the room. Greeting at the door! Valet parking, the up charge is too high. Scala Hostess on 7/11/15 for am was really bussing it out to keep the floor moving, even though business slow (1/4 full). The rest of the staff looked busy when on floor, but not around much. Bar top and more needs refinishing (replaced), a major public area and draw. The bar staff didn't appear engaging; as every customer walking through that main area, needs to receive at best a nod or smile. They were chatting it up with each other. Need more professionalism behind bar. Lighting Bar placed up around ceiling is poor choice, washed out look, good for bring out the natural colors etc. Scala, mediocre at best for am breakfast, the menu was not being followed to the word, missing Verde Sauce, Gruyere was not notable, was it there? There is a white plastic bin with drawers, center stage to the back, really!!! Dust on the table lamp, not wiped completely. The seconds of tiles used in the bathtub area make it look dirty. The pillows are third rate, hard packed fiber, burlap?. Room exterior windows need Washing! Bath Sink is big, great, too big for the worn out ugly. In room, sound travels through the walls from other rooms, you can make out the words. Staff should set clock. Hotel Clock radio needs to be replaced, dated, with old cell charger base.
pillows were horrible
It was nice staying here again, it was comfortable and the price is the best for the location. Theyou need more towels in the room and more soap. When we got in there was not any soap to washave your hands and no bath soap.
Leaving The room was falling apart noisy and cramped
A bit noisy, but expected for the location.
Lovely spacious rooms and bathrooms, detailed and comfortable, great, and I mean great coffee in the lobby for mornings. The kind of hotel where you seat in the lobby and watch activity and relax. Just wonderful experience. Close to union square and Powell and market shopping and activity. It was perfect really!
I typically stay at a large chain hotel but couldn't get one on a short notice - the price was right and I really enjoyed taking a break from the same large business hotels. The lobby takes you to another place in time and everyone was very friendly. The room was clean and quaint. My colleague was staying at the much larger Hilton right across the street and loved the Serrano when he stopped by. It was a nice break from the usual and well worth it!
This used to be a Kimpton Hotel and still has the cool factor that Kimpton brings to all its properties. Sadly, maintenance has waned since the hotel was sold to an investment company.
The hotel has lots of character, the lobby looks like the lobby of an old movie theater. The room also was furnished in period style, with a nice view. Very conveniently located near Market Street.
Rooms were small but clean. Hotel was well kept for its age. Location is in a difficult side of town. Hidden costs such as a $22.00 tax. We made them take it off. $59.00 for parking we were not told about the cost. Then our account was charged other amounts we had no idea what they were.
Bed and quietness Location not the best, but it is San Francisco...
Great ambiance, very noce room & amenities, great restaurant & bar, helpful staff. All good, only exceptions- pricey parking, scary corner of town. Pricey parking, scary corner of town.
Friendly & helpful staff. Location, and Jaspers as an option for meals & drinks. A little worn, coffeemaker inroom,
Quiet with access to the theater district, Union Square and fine dining Bathroom a little small
Location - excellent, v close to Union Sq/restaurants etc; staff - friendly/helpful Room - small, low on facilities eg no kettle for tea making; noisy pipes; hotel 'resort charge' of 20+ per day for wifi and coffee station in lobby is bit cheeky for tech capital of the world with over 100+ starbucks in city
Staff were friendly. Lobby was nice. Close to union square. I quite liked te location. Room wasn't that clean, dust balls and items under the beds. Beds very soft as mattresses were old. Bathrooms looked very tired and were cramped. Wallpaper scuffed up badly. Needed remodel. Also there are a lot of homeless in this area, I got woken up every morning in the early hours with neurotic screaming and shouting from people sleeping outside.
I really liked the architecture and our bellhop/concierge (they play double duty) was really nice. The rooms are small, which I expected from an old building. The mattresses are awful (truly, truly awful), which I din't expect and the price is high for low amenities and low quality. Also, the valet parking is $60/day. When we checked out, they asked how our stay was and I told them the mattresses were really uncomfortable and they just sort of ignored that. They probably hear it all the time. I won't stay there again.
I liked that we were able to find a great place on such short notice. The Manager on Duty, I think her name was Susan, was very helpful after one of the reservation agent accidentally mixed up our checkout time- and another Agent Brandon wasn't very kind to us. I ate most of my meals at the hotel, breakfast lunch and dinner- and I had three different bartender/servers during my stay that were all so very pleasant. Some even gave me directions to buy a hoodie at a nearby store because I didn't realize it would be colder there this time of year still. And the chef made me an awesome salad when I wanted to exchange tuna for chicken on the salad that comes with Lemon Dressing- it was absolutely fantastic. I highly recommend this substitution as the combination of greens and dressing go amazing with Tuna! It will cost you 2 dollars more as Tuna is more expensive (rightfully so) but it I ate the entire thing. I couldn't stop myself. Other than the mixup on our checkout time- I was happy with my stay overall.
Great staff, newly remodeled rooms and location was perfect. Nothing
Location and friendly staff Parking fee was extremely expensive and there was no free wifi. For the price, wifi should have been included.
Sentral beliggenhet. Rommet og hotellet var godt i samsvar med presentasjonen på nettet, og alt svarte til forventningene. Stille på rommet til alle tider, og rommet raskt ryddet og rengjort. Høyt servicenivå på personalet. Frokostrestaurant rett ved siden av.
location, friendliness of staff
Perfect location. friendly atmosphere. Yes! You can hear your neighborhood. and single room was that smaller than I expected.
Great building great stuff
new feather bed was nice and comfortable. . . would have appreciated feather bed not slipping off the mattress though
not too big, good atmosphere, located in the center of the city, free internet, free newspapers at breakfast I think the breakfast could be more diverse: now mainly sweet (muffins, danish croissants, etc.). I usually went for buttered croissant and fruits, but I would have liked some cheese or ham...
Hotel staff was very accommodating. The rooms and the hotel itself were nicely decorated. The location was within walking distance of restaurants, shopping, etc. This was a great value - especially for San Francisco and such a nice hotel. The room was small, which we anticipated, but it was adequate. I would have liked some healthy cereal options at breakfast.
The hotel staff were nice people. The bed and pillows were awesome! No safe box, no minibar / mini-fridge, cramped room.
Location,interior design,cleanliness,staf was very helpful
Very helpful staff
Room is not big, but really clean. Free internet access, and staffs are nice and helpful. Location is great!
Det beste med Stratford Hotel er beliggenheten. Det er nært det beste shoppingområdet, lokal transport og et bra knutepunkt for det meste du ønsker å gjøre. Rommet var rent og lokalisert mot bakgården så vi slapp unna bystøyen. Hvis du ønsker et billig alternativ i SanFran er dette hotellet å velge! Resepsjonisten på vakt da vi sjekket inn var utmerket. Han fortalte oss om byen og delte ut kart, men de andre vi traff på i forbifarten og ved utsjekk sa nesten aldri hei og virket uengasjert - litt uvanlig for de andre amerikanerne vi traff på. Ingen ting ved hotellet er fancy, men til den prisen var det mer enn godt nok.
Pene rom, stille rom, god plass, sentralt restaurant for frokost, lett kveldsmat manglet.
Sentralt og trendy for de som liker design og ønsker å være en del av San Francisco. De I resepsjonen bør informere om at spise/lounge er et populært sted og åpent for alle. I helgene bør en reservere bord da det blir fullt og de som bor på hotellet kan da desverre ikke spise der.
I loved how the hotel is located in a convenient area; we easily jumped on a cable car to Fishermans Wharf. The staff was professional and helpful. This hotel is a true 5 star luxury hotel. nothing. It was fantastic!
Perfect location, clean, friendly staff, a perfect get away weekend...and as advertised, the best breakfast in town.
We liked the location the most, right at the corner of Union square and a block away from Chinatown, the Hop on/Hop off bus had a few stops around Union square. The staff was always friendly, the fruit and water we received upon arrival and the turn down service every night are also nice touches. Housekeeping was attentive. Upon arrival our room didn't smell really fresh, but couldn't say it was dirty. The windows can be opened however, so you can let fresh air in. The closet space is really small, but we didn't mind taking the clothes out of our suitcases. We thought the room was quite small, but maybe that was because we just came from a hotel suite in Vegas. You could also hear all the street noise (windows closed) and the neighbours easily, it seems the walls are thin. When housekeeping knocked on the door of the room next to us, it sounded like they knocked on our door.
Location, furnishings (wonderfully comfortable beds!), friendly staff
Very upscale, attentive to guests. There are better values at comparable hotels.
The attention that most of the staff display for you The wait time in the dinning room
The hotel is very comfortable and the staff is top-notch. Even though the lobby is small that is insignificant since no one goes to a hotel to hang out in the lobby. The beds are very comfortable and the room is turned down every night.
Location is perfect. Room is clean and well decorated. Stuff is nice. No internet in the room and the valet parking is very expensive 57USD.
Very comfortable room and bed, clean, nice design, excellent service, personnel available and helpful, perfect location right next to Union Square easy access to restaurants, waterfront, shopping, and transportation to the rest of the city I think the hotel can be compared to others of the same level, I did not find a special feeling to it or unique features, however my stay was very pleasant and would consider again
Very clean hotel with an excellent staff.
Desk service, cleanliness, wine and cheese, coffee and fruit
Wine and cheese reception. Location. Room decor.
Great location, lovely hotel, comfortable and clean rooms, friendly staff. Really adds great value to a nice San Francisco holiday. Pretty close to everywhere in downtown as well.
Very spacious room, good housekeeping service. Nice common area for breakfast and evening wine (complimentary). Decent location on the edge of the Tenderloin, no problems walking up Post St from Union Square around midnight. Very old carpets, very poor wi-fi connection.
The staff was friendly and greeted us each time we returned. Happy hour was a nice opportunity to meet other guests and unwind before dinner. The rooms could use some simple updates (ie. New bed spreads)
Location is perfect and room was a good size
Close to shopping and away from touristy areas like fisherman's wharf.
- location was nice - did a complementary happy hour which was nice - expensive for the amenities and services - no air conditioner, so had to keep windows open which was noisy facing a busy street - uncomfortable bed with only two pillows -mediocre breakfast (not very good pastries) -expensive parking -expensive room occupancy tax
Comfortable bed; easy to take advantage of sightseeing; walking is convenient; complementary breakfast and afternoon wine and cheese is very satisfying. Noise outside building; very small bathroom; closet inside bathroom; use of bathroom light requires also use of noisy fan.
Very clean hotel. Comfortable beds, friendly staff. Big spacious rooms. Breakfast was good, wine in the afternoons was a plus. I recommend this hotel to everyone. Overall I loved this hotel and would stay over and over again. Only thing that was a bit of a nuisance was the street noise when the windows were open but it is to be expected. We are in the city.
Close to all main San Fran attractions. Hotel has no Bar or Dining facilities & the partner 'Pub' the White Horse is a dirty let down.
The room has potential to be a great SF destination. plenty of room. Mini Kitchen stocked with reasonably priced snacks and drinks. The front desk was very helpful and friendly. Wow! The place was noisy. There was a loud group on the street that so loud that I could not sleep. That is the only reason that I did not give excellent reviews for comfort. I called the front desk, but the group never quieted down. And the group was using the N word like Donald Sterling.
Everything was clean and comfortable. The staff was kind and attentive. Location was perfect. Concierge was helpful. Absolutely would stay here again when visiting San Francisco. Breakfast wasn't included, but actually was delicious in the cafe downstairs.
Great value! Great coffee/tea/water and they extended our checkout by 2 hours to accommodate our plans. Very nice. And BOGO cocktails for a night! Room is small but doable (without children).
Bedroom was clean, furniture appeared recent. Location was reasonably convenient. Room was claustrophobic - barely room to walk around bed. Paint was fresh, but clearly covering 100 years of obvious wear. Musty smell. No air conditioning - couldn't get room quite cool/dry enough to be comfortable. Bathroom was dingy, marked up and had seen better days, and it was hard to squeeze into toilet between sink and wall, even then, wedged in by shoulder-level toilet paper dispenser. Plumbing noises from adjacent units were loud. Weirdly shaped closet with mismatched hangars that were falling apart.
Reasonably priced, friendly and accommodating staff, coffee/tea available 24/7. Great wifi, mini fridge in room. Great water pressure. They updated all the right things. Coffee maker/microwave in room would have been an improvement, but not a sticking point. The service at Luques can be slow, but the food is good.
Great location for shopping and restaurants. Friendly, welcoming and helpful staff. Complimentary coffee/tea, cookies, fruit, & lemon ice-water in lobby.
Loved that we could open our window and climb onto the fire escape for a great view. The room was very clean and comfortable. Anything you could want was available. Walking downstairs to the bar/restaurant inside the hotel was a convenience as well. Being in the heart of the Union Square was amazing. Super easy travel to wherever we wanted to go since the trolly stop was 1 block away. Did not like the time it took for valet to bring the vehicle around (roughly 20-25 minutes). We understood the traffic in that area caused delays but it was my only complaint.
Last minute booking. Great price! Pretty extraordinary. Prime location!
Great location, good price, comfortable, professional, courteous staff. We had a room on the top floor, which was clean and quiet, with a ceiling fan rather than AC. Despite typically being a light sleeper, and expecting issues with street noise, I slept better there than I have anywhere in years, not really sure why (could have been the 12+ miles walking each day in wonderful San Francisco). The hotel is in Union Square, with its incredible shopping and conference centers. Chinatown is about .5 miles away (and a very steep hill), and Fisherman's Wharf about 1.5 miles; a fun walk if you're up for it (but Uber is fast an inexpensive, especially the pool option). If you're looking for a plush, modern American experience, this isn't it. If you're looking for an affordable, comfortable, centralized location to explore SF, or attend a business conference, this is a great choice. Rooms are small, no air-conditioning (though not really needed) and there was no real work surface for a notebook. Not a place to get work done. Bathroom was dated, but functional. There's no fitness center in the hotel but you get free use of a health club around the corner with lots of good gear and yoga classes, which were great. There's no coffee in the room, but there's a 24 hour a day brew available in the lobby with cookies I found impossible to resist. Wi-fi is free and fast.
Nice historic hotel in a great location. Friendly and informative staff. Room was small but we got one of the rooms on the top floor and the ceiling was about 15 feet high. It made the room seem much larger. There is no A/C in the room but it was comfortable with the ceiling fan and the window open. I liked hearing the sounds of the city in the evening. The city "noise" did quiet down during the night and had no problems sleeping. This hotel was recommended to me by my boss. He stays there every year for a reunion with college friends. I have not problem passing on the recommendation.
Staff very nice and professional Rooms are just too small especially for price.
It was a very nice family hotel with an interesting history. Well located right off Union Square. The hotel staff were all very nice. Though we didn't take advantage of them, the bar and restaurant both seemed nice. The weather was cool and the hotel had the boiler running. Our room must have been 80 degrees and no way to shut the heat off. We were on the top floor and the hotel staff offered to move us to a lower (cooler) room. The second floor room was just as warm. The rooms really need local control of temperature.
The staff was great. They were very friendly and helpful. The location was also fantastic and the noon check out gave us a little additional time to explore the city without worrying about our bags. I would definitely recommend.
Unique rooms. Flexible and helpful staff. Outstanding value. Good location.
Location, staff, quiet and old world charm of Hotel
I loved my room and the cleanliness. When I checked in a nice clean room with two beds that I booked were ready for me. The hotel's location was good for me for all of the things I wanted to see from Lombard Street, to Lands end, Pier 39, and other places I wanted to see were within a 5-15 minute drive from the hotel. There was a decent, filling breakfast that I had before I left in the morning. I did not pay for that as part of my stay abut it was nice that I was able to enjoy it. The check in and check out process was quick and easy. A little tip is that there is a parking garage at the intersection of bush and polk (only one block down) that offers cheaper parking than this hotel's valet. If you get your car parked in there a little past 9pm then get your car out before 8am so that your bill is only $6. Overall it was a great stay but If I ever go to SF again with my car I will definitely try to make sure the hotel has its only parking b/c it can be expensive to pay to park near your hotel on top of parking to see sights around the city. The biggest complaint I have is that the hotel claims to have parking but its actually valet parking that is anywhere from $26-$40 a night depending on the size of your car. I stayed there from Dec 30-31 and the room was freezing. I had a thin blanket which was not really sufficient. There wasn't much a view but it was not that big of a deal to me as I was there to see sights not sit and look out of my window. The staff was so so. I went to the front desk to ask about parking and that is when I was told that they had valet and no actual parking lot for guests to come and go as they please. Then I asked them about other parking garages around and they were not too helpful. In helping me finding alternatives.
Pros: King room has a nice comfortable bed, good interior decoration but old fashioned, staff is okay Cons: keys often dysfunctioning and door hard to open, breakfast is only some bread and orange juice and cereal As above
Decor Beds Bathrooms Staff Location Price A little hot, but there was a fan in the room A bit small, but I've had worse
Staff were nice, Italian restaurant is tasty, free wine and cheese after 5 I believe. Parking is minimal so expect $40 for valet and I had a small car per night. Overall enjoyed my stay.
The interior decoration was just gorgeous and so luxurious! Loved the big tub!
Simple hotel, but very well kept, in a quintessential SF neighborhood, and incredible value for money Room was a bit small and decor a bit quaint, but it is the style of the place
I loved how it was a boutique hotel and honestly what I was looking for in SF. Only stayed 2 nights but would have stayed longer. Would definitely look into staying in the hotel again if we needed to. We had an end unit so we had windows on both sides of the room. Our comforter and sheets were white and bed frame a cute black vintage one. I feel this made the whole room open up with nice vintage touches with the desk and extra chair in the room. We had a little closet which held my mini suitcase and a built in bookshelf. I can't speak for the rest of the rooms but I do feel like we lucked out in ours. Great water pressure which I appreciated!! Weird thing to remember but it was awesome! I woke up abruptly in the morning because someone was standing outside the door talking. I couldn't hear through the walls but the next morning was a jolt I wasn't ready for. Could have just been a loud talker that no matter what door was there he could have been heard. One of our face towels had a stain, but didn't bother me much, I just put it aside not to use. Other than that, no problems.
Decent location and clean Not for the business traveler. The room barely fit the double bed and the bathroom was so small the sink didn't fit. The walls are thin and it's very loud through the night.
Let me be the one to complain about a free breakfast.
lovely hotel, beautifully decorated: restored Victorian decorations, private bathroom, breakfast and wifi included, convenient location. We easily walked home after seeing the fireworks at Embarcadero. right after checking in, we walked to tourist info and unwittingly walked right through Tenderloin, which is only one block south. Luckily it was during the day, so it was ok, but we passed at least 5 people who looked strung out. The other times we walked to the hotel, we avoided Tenderloin and it was fine.
I've stayed at this property several times and it's convenient and a great property. My room had a moldy smell that got worse over the two nights I stayed -- I haven't had this experience at a Monaco before ....
This hotel is well-located -- easy to walk to Union Square and Chinatown, walkable to the waterfront/Embarcadero, and a quick drive to the Mission, Golden Gate Park, etc. The staff could not be more pleasant and helpful. The lobby area is a nice place to lounge, and the rooms are comfortable. It would be really helpful to have coffee makers in the room or room service -- there is coffee in the lobby, but if you are traveling with kids or have an early morning, it is useful to have it in your room. I didn't care for the fact that the water bottles in the room had price tags. It would also be nice if the wine service rotated wines.
The decor was cute, and the room cleanliness we immaculate. Hotel rooms in San Francisco are pretty small, and this is no exception. However, the reception area was luxurious and beautiful, perfect during their evening wine receptions. I could go on about the wonderful staff- really, all of them acted like they were my friends, excited to tell me all about the good shopping, eating, et nearby that I HAD to try ; ) They were right too!
Use the jaccuzzi, would have used the restaurant but it was too pricey. The people there seemed a bit stuffy, including the staff. When I asked a question it was like I was putting them out.
Great hotel - feels very luxurious, good staff, and complementary wine hour! Highly recommended. Our second visit and we'll definitely stay there again when in SF. Rooms could be larger. Area - although only a couple of blocks from Union Square - gets more edgy late at night, but that's how San Francisco works.
Location and decor.
Location. Rooms were clean. Rooms small, older building, odd furnishings, no views. San Francisco has many great hotels but this is not one of them.
Doggy Birthday Party Oliver's 3rd birthday. Benefit for animals that assist. Great get together. My toilet clogged the 1st night. very uncomfortable sitiutation. I am not a large person. (get my drift). so it wasnt anything that should have caused a problem.
The staff really was fantastic and pretty much bent over backwards to accomodate us in almost anyway possible. Plus I learned after the fact they are really pet friendly. Thats good to remember for the future. When I booked through booking.com the description said that the room I was booking would have a jacuzzi tub. I was going on a romantic get away and booked this room for this price becaue I thought it would have a jacuzzi tub. The room was beautiful, but no jacuzzi tub and the bathroom was a bit small at that.
It nicely located near Union Square. The staff were very helpful. The hotel was clean and well kept. Our room was very nice except no view but that was ok. The hotel has complementary bikes for guest to use (great way to get around the city). Very comfortable place to stay. Would stay there again.
The staff were very nice and helpful. The room was clean and the rooms style was not bad. The hotel is close to union square and great area to walk around. The decor pillows on our bed were dirty. My bathroom shower towel was only changed once during my four night stay. I found the restaurant prices high and the waiters were not so nice.
Hotel Monaco used to be one of my fav hotels in SF. This new Marker is horrible. They closed the spa, breakfast is extra charge. Parking costs 58 dollars. Short on staff to take phone calls. Take your business somewhere else.
Location was very good. Hotel was warm but Luckilly I had a bathroom with window that I could open. It's an old buidling with an old looking furniture, but you that when you make a reservation.
The hotel was very centrally located to everything! Easy walk to restaurants,and Union Square. I wish we had a coffee maker in the room,however coffee was served in the lobby and my request is that they change the time. Serving time was 5am to 7am. Maybe make it later to at least 8am??
Rooms were very clean and maid service was very good. Situated close to all transport and close to China Town which had some great meals. Our room was situated on the street side of the hotel. Whilst initially apprehensive about possible road noise, it was no problem at all and we slept quite well as the bed was extremely comfortable.
Friendly staff, clean room, nice surroundings, quite near to the cable car station The room was very small, but still okay
Great location and wonderful staff. There is no heat in the rooms.
Comfort, closeness to downtown, cleanliness and kindness of staff
I liked the friendly staff and location. The shower curtain was too short so the bathroom flor got soaked after every shower.
Excellent location and very convenient. Great character and charm. Welcoming atmosphere both the staff and the general feel. Nice lobby. The toilet didn't always flush properly. The hot water in the sink did not turn off easily. You may be losing a lot a water if a guest isn't persistent about getting it turned off. We had to wait a long time to check in. Probably our fault for arriving at 2:30 in the afternoon.
The reception I received when I got there.
Staff was terrific, room was charming nothing