Miami Hoteller

Fordeler: Excellent service,

Ulemper: Nothing

Fordeler: If I go back to Miami will stay here again

Fordeler: Outstanding customer service

Ulemper: N/A

Fordeler: Stuff was wonderful and very kind. Especially housekeeping was very fast and tidy. They did really amazing job for us.

Ulemper: Every your step is Money in Hotel. Because nothing includes in room price. You must pay for parking which is $40 for night and plus almost $9 tax is coming. It means just for stay 1 night with your ...

Fordeler: The room was amazing I wish I had chairs on my side of the balcony but everything was amazing the staff was amazing and very helpful and the hotel was so beautiful and clean.

Ulemper: Can't really think of anything that I didn't enjoy from my stay.

Fordeler: I loved that its location is secluded from the crowds but in an happening place. Loved the lunch happy hour. Loved the smell of the hotel and the friendly and helpful staff.

Ulemper: It's hard to get an Uber; Must Taxis are in super bad conditions (not hotel fault). The pedestrian entrance is not nice. Guests should have a more direct entrance (maybe thru Le MAr rest) and ...

Fordeler: Hands down the best hotel in the area. It's an understatement to say that I was catered to my entire stay.

Ulemper: I enjoyed every moment.

Ulemper: Cost of parking no I did not

Fordeler: Beautiful lobby, rooms, views, dining, staff!

Ulemper: $45 mandatory parking fee, $15 WiFi.

Fordeler: For an additional fee, the room with view over bay. Bedroom was fabulous. The Peruvian restaurant was excellent. The staff were very knowledgeable and courteous. The walk around the hotel on a Sunday ...

Ulemper: Valeting charge which is per night was atrocious

Fordeler: Door staff and reception were very competent.

Fordeler: The staff was mostly helpful and always had a smile on their face. The lobby is among the most beautiful spaces I have ever seen in a hotel The rooms are clean and spacious Love the pool and jaqcuzzi. The man made beach was a nice touch

Ulemper: You definitely pay for what you get. Expect to lay out a pretty penny Pool side service was a little spotty. At one point my wife and I had to wait 15 min for a towel and chairs despite the area being fairly empty (this was after speaking with two staff members) on another occasion we waited 20 min for someone to ask for our orders. There was a stain on the seating area in the room. Do not know what it was, however definitely expect more from a hotel of this caliber. Our view from the room was absolutely gorgeous, but the balcony was too small to fit chairs on. Note this appears to be only on a small section of rooms so be weary about this.

Fordeler: Restaurant eating menu and the Japanese whiskey

Fordeler: Super friendly staff, very clean room (house keeping twice a day), wonderful location.

Fordeler: Customer service was superb

Ulemper: Room was not ready at check in, I waited over an hour before being able to get in my room and unwind after long travel

Fordeler: Our stay was amazing. Customer Service was the best we have ever had. And the attention they give to kids is inexplicable. Thanks Four Seasons Hotel Miami for such a great experience.

Fordeler: Everything

Fordeler: Staff very professional and wanting to please.

Ulemper: Saturday morning drilling at 7:20am - not what I expected from a Four Season. Food for room service was just average.

Fordeler: Such a wonderful experience. I choose the Four Season's being that I was in town on business and a little pleasure. The location of the hotel was ideal. Many thanks to the amazing staff who went ...

Fordeler: Great staying and great hotel!

Fordeler: bed was exellent

Ulemper: Hotel seems very outdated for a four seasons and the food was not normal four seasons quality nor the attention to detail.

Fordeler: Spectacular property. 5 star service.

Fordeler: Everything

Ulemper: Nothing

Fordeler: Rooms are extremely quiet. Complimentary drinks were a excellent touch.

Fordeler: Breakfast was great, the room had a beutiful view and the beds were really confortable. I love it every single detail of the property

Ulemper: They charge $22 per night for the parking!

Fordeler: The hotel amenities were great and location to restaurants a bonus. Staff was friendly.

Ulemper: Had to wait for the room a bit even though we asked for a bit early check in.

Fordeler: Hotel was great, great location. Clean and bright. Room was clean and spacious. Staff was very friendly. I would definitely recommend. Price was perfect.

Ulemper: Parking. $22.00 per night. The sign at the ticket dispenser stated to give parking ticket to guest services when checking in. I thought that meant that parking was free for hotel guests, however this ...

Fordeler: The location was right next to the Metro Mover and we took that to Bayside Mall. The best part was the location. Staff very nice.

Ulemper: The breakfast was not great. Rolls very hard, only turkey sausage and it was cold. No bacon.

Fordeler: Flott personale, flotte rom...

Ulemper: Likte ikke plastikkbestikk og pappkrus på frokosten!!!

Fordeler: Breakfast was great! So much more than I expected. Fresh, fruit, pastries, hot food, all together great!

Fordeler: very clean. I liked the coffee maker.

Fordeler: Everything was great,very clean place

Fordeler: Everything

Fordeler: Room was clean and comfortable , suitable for family 4 overnight. Breakfast was decent offering a fair amount of choice. The staff were very helpful and location was perfect was concert we were ...

Fordeler: Supert basseng og treningsstudio! God frokost og bra med plass til alle. Bra parkeringshus tilknyttet hotellet.

Ulemper: Kaffen på rommet var super, kaffen til frokosten var like dårlig som kaffe man får kjøpt overalt ellers.

Fordeler: Fancy, high class

Fordeler: My bf and I had an amazing time! The customer service is amazing. the view in the corner king was breathtaking! I will book there again!

Fordeler: Friendship

Ulemper: Charged from my credit card in avance U$756.19 and my bill at check out was U$574.04 and never was refunded the difference.

Fordeler: I liked the guy eddy (I think that's his name) he is a white tall man very nice. I wasn't feeling good and they extended my stay 4 more hours. I loved the tub and how luxurious everything was

Ulemper: One of the ladies at the front with the small braids, she was kinda rude and not accommodating

Fordeler: Very comfortable bed, incredible view, beautiful bathroom, hi tech gadgets, great customer service and very quiet stay

Ulemper: Nothing

Fordeler: Rooms cleanliness and the staff

Ulemper: Additional 45 dollar fee for parking.

Fordeler: Everything

Fordeler: everthing is perfect

Fordeler: The location is really great. The view is amazing. I was lucky to stay at the corner suite and the staff was helpful. The swimming pool at the hotel was nice too.

Ulemper: The TV is broken and the engineer failed to fix it. Breakfast is very limited. You need to look at the statement very carefully because I was charged 120 dollars wrongly for the dinner that I didn&#...

Fordeler: Very comfy bed

Ulemper: Probably I would have had a better breakfast, but it was indeed good and healthy

Fordeler: loved it everything buttttt

Ulemper: the 24 hour menu was horrible not enough selections for the price i paid. need to offer complimentary breakfast.

Fordeler: Best bathroom ever. Fun electronics in room. Great breakfast.

Fordeler: Very friendly staff, made us feel like family.. love the fact that they provide transportation to and fro the airport.. as well as they have contact info for transportation to cruise ships, which was ...

Fordeler: restaurant has great food, pool, free parking.

Ulemper: nothing is within walking distance. just another hotel opposite.

Fordeler: The entrance and lobby is state of the art. Very pleased with the look and cleanliness of the lobby and dining section. The pool and balcony area was nice as well.

Ulemper: I did not like the fact that the hotel is adamant on marketing there lobby,bar and balcony area as there selling point. The rooms are where people are spending most of there time. The rooms are nice, ...

Fordeler: Everything was just right

Ulemper: Everything

Fordeler: I was pleasantly surprised by this stay. We were returning to the country from an international stay, and we had a long layover in Miami. For the price, I almost expected a dingy room with a ...

Ulemper: I did not like the location very much. Not much to do in the area.

Fordeler: Front desk staff and housekeeping staff were all very nice. Suite was large and pleasant. Very clean and nice to be in. With the A/C on, we could not hear anything from the hallways or the next ...

Ulemper: Very weak coffee. Weak wifi connection. A kettle in the room would have been nice. Mattress should be replaced. It was sagging in the middle.

Fordeler: The TV in the lobby, the pool, the lake view, the friendly service, the clean rooms, the free shuttle to the airport, the free WIFI, the nice open layout, the spacious rooms... and all at a very ...

Ulemper: The flat iron steak was nicely prepared but was very tough and had to be sent back to the kitchen. The chef prepared another steak for me and the second one was much better. My partner felt that the ...

Ulemper: poor service, non dependable shuttle, etc ... I would not recommend this hotel

Fordeler: The staff was amazing. Everyone I interacted with was unbelievably nice, accommodating, and seemed to really enjoy life

Ulemper: The only 'complaint' I could even make, and I wouldn't even call them complaints are that the view from the room was of a highway and it took 1.5 hours to get to the hotel due to road ...

Fordeler: Nice rooms. I travel work and it's conveniently located in the middle of Miami Dade. Neto the airport and major highways, but so quiet you forget you're in Miami.

Fordeler: The hotel was fine

Ulemper: No complimentery breakfast . Only bad thing .

Fordeler: This hotel was excellent!! Hotel and room are modern. The sitting area off from the beds was very nice. I would definitely stay there again.

Ulemper: The only bad thing about our stay was that there was a wedding party staying there and they destroyed the breakfast area. The staff just couldn't keep up. It was definitely not the hotels fault.

Fordeler: Everything

Fordeler: Simply Beautiful

Ulemper: Nothing

Fordeler: Valet and golf staff

Ulemper: Wife called spa 3 days before we arrived to book 3 services at specific times. Nobody called her back. She booked 3 services at the blue spa next door. We played golf in the morning and rested in ...

Fordeler: Big room, comfortable beds, free amenities in the pool , excellent buffet breakfast but a little expensive.

Ulemper: Check the bill before the check out, they chrage me for 75 $ for parking and I didn't have a car, it took the supervisor to get to the lobby about 40 minutes to solve the issue, an addition there ...

Fordeler: Excellent services every where at the hotel and restaurants. Just amazing..

Fordeler: Room was amazing

Ulemper: Nothing

Fordeler: Clean well maintained amazing facilities

Ulemper: Nothing

Fordeler: Beautiful location , friendly staff, clean rooms

Ulemper: Self parking charges

Fordeler: the surroundings beautiful and relaxing, the pools very beautiful and well attended by staff

Ulemper: find that parking could be included in the price of the room

Fordeler: Staff: Shanika provided us with excellent service as well as Guillermo! They both are a credit to your organization. Golfing with Military rate was amazing...thanks! Wish you offered a ...

Ulemper: Military rate not offered from hotel We stayed over Memorial Day and nothing special for soldiers staying at the hotel.

Fordeler: No request went without a quick and thorough response. It isn't cheap, but the service and facilities can't be beat anywhere else in Florida.

Ulemper: A bit too pricey for our regular travels, but great for a once in a while treat.

Fordeler: Staff was wonderful.

Ulemper: Too short of a visit!

Fordeler: Great location Helpful staff

Ulemper: Public parking is very expansive Hotel parking even more expansive. Breakfast given only for 2 wile room occupancy was 4 and the extra charge was high

Fordeler: The quality & quantity of continental breakfast buffet provided is better then Beverly Hilton.

Ulemper: None.

Fordeler: Great location, super helpful staff, kid friendly

Fordeler: Location is good. Lobby area very nice. Room comfortable.

Ulemper: had to call every day for room to be made up. Cigarette smoke odor in our room. Maybe should impose dress code in public areas-shirts, etc.

Fordeler: Upgrade was great and much appreciated.

Ulemper: No ice on our floor.

Fordeler: We stay at the hotel yearly as a stop over to various destinations in the USA. It always lives up to expectations

Ulemper: Parking was 50$ a night

Fordeler: I love the view to the ocean from the living room.

Ulemper: That I couldn't stay longer

Fordeler: dinner in the evening, many varieties, from various countries.

Ulemper: It was all enjoyable

Fordeler: Large and nice rooms

Ulemper: Booked a king size bay view. Told when we checked in that it wasn't available. Had to argue with the desk clerk to get a double bed bay view.

Fordeler: Hotel employee was very helpful and friendly. She tried to accomoadare me as much as possible

Ulemper: Worn and dated hotel rooms, hallways and carpets and rooms not clean enough.

Fordeler: Fun and family friendly. Great location. Great value.

Fordeler: Fantastisk rom og fint bassengområde

Ulemper: Renovering av et annet bassengområde som vi hadde utsikt fra vår veranda

Fordeler: Breakfast room service option was nice(fill out the night before and leave it on your door). The staff was very friendly and helpful when needed.

Ulemper: Stayed in a suite which was somewhat dirty (Stained carpet and couch; 2 broken doors; crumbs and chips on the floor from the previous guest; very dirty windows; hair and crumbs on the pullout bed). ...

Fordeler: This hotel is the go-to for my wife and I whenever we're in Miami. The staff is fantastic and the rooms are beautiful! Very close to incredible restaurants and bars too!

Ulemper: Nada

Fordeler: Great concierge service, nice views, excellent location!!

Ulemper: Valet parking is over priced $42 per night.

Fordeler: Bed was very comfy. Spa treatment was great!

Fordeler: The hotel was beautiful, staff very helpful. very nice stay

Ulemper: Food was quit expensive but good

Fordeler: Staff very professional and accompanying. Food and drink rather pricey, especially lunch which was jus ok

Ulemper: Male staff a little too heavy on the cologne but very helpful and courteous

Fordeler: The staff are excellent

Ulemper: Nithing

Fordeler: Front desk was terrible, could not find my reservation even though I was showing them the email confirmation and then gave us the wrong room so they had to move us.

Ulemper: Front desk, service.

Fordeler: I loved the pool, and the daily detox water.

Ulemper: Bad service at the reception, too many weddings and events as well as bad cleaning services.

Fordeler: I loved the hotel and the staff, it was beautiful and the staff helped me with anything I needed. I was very impressed with this hotel and it was the nicest hotel I have ever stayed at.

Ulemper: I didn't like that we HAD to have valet parking.

Fordeler: The location and view

Ulemper: Everything was a charge including the use of a microwave

Fordeler: Very nice & clean

Fordeler: Pillows were a bit thin but otherwise the room was very comfortable. Very comfortable bed. Quiet room. Breakfast was excellent.

Ulemper: Pillows

Fordeler: Well located, frendly staff, nice place to stay we feel like to be at home

Fordeler: Nearness to airport

Ulemper: For some reason the shuttle did not come to the airport designated door after waiting over an hour and I called the hotel 3 times. I had been up for well over 30 hours by that time. Finally, they told...

Fordeler: Location close to airport

Ulemper: Charges for leaving the luggage at the hotel

Fordeler: Friendly and helpful staff.

Ulemper: No protein, except unpeelable hard boiled eggs for Continental breakfast.

Fordeler: good place to stay without the 'Miami beach' price

Fordeler: I saw so many negative reviews on here but this hotel was great! It was clean, the bed was super comfy, the staff was nice, they even let us stay in the hotel an extra hour before we had to go to the airport AND they have a free shuttle

Ulemper: After sleeping all day on Monday, as we were leaving they were cleaning the room in front of ours. I asked if we could have our room cleaned too because we needed new towels and everything and the ...

Ulemper: I booked 2 rooms kayak through booking.com - received a confirmation number. Our late flight had been cancelled. Hotel didn't receive the reservation and when I found out, there were no rooms available. Night was spent in airport - very bad experience.

Fordeler: Pool was clean. Access to man-made beach. Close to Publix and local restaurants. It was clean and comfy.

Fordeler: The general ambiance of the room.

Ulemper: I did not like that although booking was made for 3 persons, for some reason, toiletries and seating in the room is designed for 2 persons.

Fordeler: Dinner and breakfast was great! Rooms were roomy and classy. We left on a cruise from the JW and the staff was great with luggage and getting shuttles. Location can't beat and it was walking ...

Fordeler: The whole staff was very friendly and had great customer service skills. The hotel is very clean and beautiful. I have no complaints at all.

Ulemper: Can't remember cuz I found everything exceptional.

Fordeler: The view

Ulemper: Having to buy off your refrigerator

Fordeler: Front desk was very helpfull

Ulemper: Elevators took ages to come you need to plan your trip in elevator. Room was not clean n it took the staff one n half hour to give me new room. Mini bar was stinking as the last guest had stuffed ...

Fordeler: Very corteus and proffesional staff elegant and modern facilities

Fordeler: Everything was great!

Ulemper: There was hidden resort charges after total cost

Ulemper: They will charge you for every little thing.

Fordeler: Very clean modern rooms and great views

Ulemper: Hotel was great other than the Valet service. I waited over an hour for the car to be brought up on checkout day only to find out that the valet service confused my vehicle with someone else's. Very poor mistake especially due to having to pay $---/night

Fordeler: Can't remember

Fordeler: The hotel concierge is one of the better ones I have seen so far. Half a word is enough and they made several requests happen in a heartbeat.

Ulemper: The elevators are horrible. For real, sometimes you had to wait 10 minutes and still had to stop at 6 different floors before you could go up or down.

Fordeler: nice location, nice bathroom, nice bed

Fordeler: The amenities they offered and the location of the hotel were nice howevever simple things like working WI-fi, towels at the pool, and fixing issues the first time around were not met.

Ulemper: Staff is friendly but I experienced a few issues that required me to contact the hotel twice for each to resolve. Simple amenities such as working Wi-fi, pool towels, bed that is not slanted....

Fordeler: Breakfast was great! We really liked the selection. Room was very comfortable.

Ulemper: Paying $17 a night just to be able to park our car in the parking lot is ridiculous!

Fordeler: The lobby of the hotel was nice.

Ulemper: I absolutely hated the location, the let out sofa in my room was broken, there were only 2 small trash cans in the room, the let out sofa was broken,the breakfast was horrible and parking was $20 per ...

Fordeler: The breakfast was good.Not enough seating.A few on the staff that was doing breakfast was very friendly and helpful.

Ulemper: They took my deposit for smoking in the room.no one smoke one the room.I was charge for parking only because I didn't have my room key.

Fordeler: Fast and easy

Fordeler: The bed was comfy, and the kitchen was handy.

Ulemper: Booking.com should have stated during booking process that it was gonna cost $150 for my dog to stay one night I had to scramble around and find some stranger to pet sit my dog for $50. Then, I wound...

Fordeler: Lovely well laid out room with kitchen area, sitting area, lovely comfy bed and nice bathroom. The availability of interconnecting rooms is great for families

Fordeler: Nice complimentary breakfast. Location convenient to Marlins Park, where we were attending the World Baseball Classic.

Ulemper: For some strange reason we were given a handicapped room. Did not like the shower, which ran all over the bathroom floor and had no place to put soap, etc.

Fordeler: The staff were very helpful and polite all the time, even when just bumping into each other in the elevator. We got plenty of wide smiles and good spirit. The hotel is super clean, first time we saw a...

Fordeler: Absolutely perfect...exceptional in every way. Outstanding service from front desk every time, great help planning day's itinerary, comfort and amenities of the room over-the-top! We arrived way...

Ulemper: Nothing!!

Fordeler: A real breakfast with waffles, sausage, and eggs (boiled and scrambled), not what some other locations give you a box of cereal and a fruit. It was a real hearty breakfast!

Ulemper: Concierge was nice but he did not explain that there was an additional charge for parking. He gave me a ticket that I thought I would show at my departure next day but at the parking place they would not let me go without paying. That was a surprise for me. Also, at the front desk they did not ask me if I was a member of the Marriott hotels, I am, so I could have given them my name and number to add points or miles.

Fordeler: Location

Ulemper: Concierge was nice but he did not explain that there was an additional charge for parking. He gave me a ticket that I thought I would show at my departure next day but at the parking place they would not let me go without paying. That was a surprise.

Fordeler: Typical Marriott- clean. Nice view from 24th floor. Marjorie the lobby ambassador was exceptional

Ulemper: Upon check in was told there were no rooms with double beds even that was what reserved. Room had no alarm clock, no do not disturb sign, one bar of soap, no shampoo. Made the request for these items ...

Fordeler: everyone was just so nice. They were very good at individual attention even though it was a pretty large place

Fordeler: Vanesa at the front desk was excellent and went out of her way to accommodate us

Fordeler: Beautiful area. Hotel and staff was very helpful.

Fordeler: Friendliness of stafff Pool and spa pool

Fordeler: Location, location, location

Ulemper: Restaurant OK

Fordeler: Upgraded so I could have wifi. Cannot believe you guys charge. That's nuts. The lounge on the 26th floor was cool. The breakfast buffet was AWESOME and one of the best hotel breakfasts I've ...

Ulemper: See other comment.

Fordeler: Very clean and comfortable and the staff are very welcoming

Ulemper: Nothing

Fordeler: The view is amazing

Fordeler: Everything was good

Ulemper: the only thing I didn't like was I got sick from eating at one of those restaurants at the Grand Hotel Mall section

Ulemper: Old building. Small room. Small bathroom with old bathtub , Poor wifi connection.

Fordeler: The junior suite

Ulemper: The room that I booked originally was very small

Fordeler: Convenience to cruise. Good location.

Ulemper: Child and mother in adjoining room. Child screamed all night and ran up and down the halls. We had a 4 am flight and didn't get any sleep.

Fordeler: Room service was great. Outdoor rooftop poll and Jacuzzi were very relaxing.

Ulemper: Breakfast offered by the hotel was very expensive.

Fordeler: Is a nice building

Ulemper: The room are to small, the pool area I dindt like it at all.

Fordeler: Beautiful hotel, good location.

Fordeler: Nice room, comfortable bed, great shower. Would stay again!

Fordeler: kefyrah yisrael we the chief concierge, she was top notch and made sure she was helpful every time i asked a question. she is areal asset to this hotel

Fordeler: The city view room we had. And the shower.

Ulemper: The elevator machine noise from our room

Fordeler: It was in a central location which made it easy to get to Key Biscayne, Little Havana and South Beach all in one weekend!

Fordeler: Excellent service and location

Fordeler: Aside from all obvious attributes such as location, I liked the 24 hour in-room dining. Everything was top-notch, clean, in working order and staff went out of their way to accommodate me.

Fordeler: This hotel is a little piece of opulence, made all the more enjoyable by being upgraded to a corner suite because it was my 60th birthday! The 'journey' begins with a swift elevator ride to ...

Ulemper: A bit pricey, but worth it!

Fordeler: This hotel is a little piece of opulence, made all the more enjoyable by being upgraded to a corner suite because it was my 60th birthday! The 'journey' begins with a swift elevator ride to ...

Ulemper: It is not cheap!

Fordeler: The rooms were absolutely gorgeous and spacious for 13 girls, I booked 3 rooms. This hotel will wow your guest if you have a large party like I did. Nice bar/ restaurant in lobby. Bar tender was ...

Ulemper: Staff made my guest wait in the lobby for 2 hours stating that they could not get into the room without the main person on the reservations even though their names were on their as well.... they kept ...

Fordeler: Staff was very polite and courteous.

Fordeler: Decor and view in rooms, staff is awesome

Ulemper: The toilet in our room plugged up and this must have happened before since there was a plunger under the sink.

Fordeler: Place was perfect and a wonderful surprise! Looking forward to the next time!

Ulemper: Room service operator was not professional and needs lots of polishing if she wants to be in a customer industry field.

Fordeler: I like the location and living space. The fact that it has a kitchen, washer and dryer and a living area makes it feel very comfortable.

Ulemper: Parking is a little challanging but ok for us

Fordeler: Everything

Ulemper: No complaints

Fordeler: staff was very accommodating. The location was perfect.

Ulemper: There was construction going on that I was unaware of and the hotel. And although it started at 9 AM it was very loud. And bothersome. Also in the restaurant I had to wait a long time to be served ...

Fordeler: How friendly the staff were & how they made our stay comfortable

Ulemper: I don't have anything to say my stay was excellent

Fordeler: The staff is very wonderful the guy that works the front desk Jose is wonderful and great very helpful and thoughtful

Fordeler: everything!!

Fordeler: The location was great, the staff was nice, the room was wonderful everything we needed was there. The restaurant/bar was great. Best drinks we had in miami..

Ulemper: Upon arrival we noticed the blinds in front of the balcony was broken we called and the young lady politely apologized and said she would send someone right up.. we left the building and notified guest services that it was ok for them to go inside the room to fix the blinds. We returned thinking we can watch the sunset but the blinds waa still broken. Called back to front desk and same as b4 a great apologies but no one came we ate took a a shower and still noone. Called again and they said the ppl to fix it had gone for today. Never fixed it

Fordeler: The room was Beautiful

Ulemper: The Breakfast

Fordeler: Overall, our stay was great. We only stayed one night... next day we left for a cruise. The atmosphere was great and the staff were very helpful, one employee in particular was awesome, he helped w&#...

Ulemper: If you would call it a dislike, it would have to be that 'we' didn't know that we needed to approach someone at the bar area instead of just going in and seating ourselves, no one ever ...