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Terrible customer service. Rude.
I liked the location for travel purposes, however the tv in our room did not work. Took a little complaining before we were relocated.
Wonderful staff in very good location (especially for the price!)
Staff was friendly and accomidating. My car was safe, and I could see it from my window. It did the job, I stayed by myself for 1 night anyways. It had a faint smell of... plastic?? I don't know what it was, but I smelled it. If you're coming with a family, I don't recommend going down Balboa. I got offered to buy weed by 3 different guys. PARKING ISN'T FREE ANYMORE! I paid 30$, but it was worth it. They close the gate, so I felt very safe leaving my car there.
Nothing I burnt my leg taking a shower. I was cold. There was no central heating so I took a hot shower. The hotel said hey would refund me one night stay and have not done so. I spoke to bill and Mary and nothing. I'm very upset
the rooms didn't smell good. There was a lot of noise in the alley and in the next rooms.
The floors creeked everywhere you walked.
Good location, good price. Bare bones. You get a room and a bathroom and that's about it. I usually see a room as a place to sleep, so it didn't bother me too much, but I could see how other people might be unhappy. No AC, no coffee machine, small room, old building, old plumbing.
The hotel is centrally located near everything. The staff is nice and the facility is kept clean. No AC; and, we had to sleep with the windows open. While sleeping with the windows open is not bad, we had to put up with the noisy city life.
Free parking that was not advertised They couldn't find out reservation at first. To enter their parking garage you need to run inside the hotel and tell them to press the button!
My experience with the Embassy Hotel was terrible and a complete disappointment. The iconic part about the experience is that it had nothing to do with the actual stay because when myself and my friends arrived , we were informed that they overbooked and they were moving us to the Oasis Inn. When we got to the property, our room was run down compared to what we paid for a room at the Embassy Hotel and our bathroom toilet was clogged. In fact, the front desk attendant informed us that we should just unclog it ourselves. On top that, we were expected to pay the same rate as if we were staying at the Embassy Hotel. The rest of the evening of our first day of vacation was spent looking for another hotel. Overall, customer service at The Embassy Hotel was absent in that they didn't care where they placed us, unapologetic for overbooking, and didn't provide any compensation for their blunder. Bad customer service, mistreatment of the guests, and a lack of human compassion - that's the Hotel Embassy experience.
We were sight seeing and Bill gave us excellent advise on how to see the city. We had a late flight out of town and we were able to travel around town until early evening and they kept our luggage and arranged for our transportation to the airport.
The staff were all very friendly and hospitable, It was a good place to meet people if you felt like a chat at the breakfast table. The continental breakfast was also quite nice, and there are some amazing art galleries, home decor shops and funky boutiques near by , It is also near public transport The carpets look like they could do with a clean, but I believe they will be changed soon as they are in the middle of changing hands. Also there are a lot of homeless people around but once you get used to it it isn't as threatening as it initially looks
Very friendly hotel staffs, family style hotel, and quient environment. Nothing should be complained. Only disadvantages are 1) It is a bit far from the Union Square area, 2) You have to share restroom and bathroom with other guests.
The very helpful staff and the cozy atmosphere of the hotel.
The staff was very friendly and supporting.
Friendly people at reception
it was cild in my room (309) the beakfeast was very good and the people in the hotel too.
Dennis at reception was a dear and wonderfully warm and helpful. And the continental breakfast was such a pleasant surprise. it reminded me of Dutch B&B with cold cuts, hard boiled eggs and even muffins & hot toast & juice ... excellent value for money. The shared single bathrooms was a trifle tiresome with so many people waiting. Otherwise the stairs would be a challenge for those with heavy bags.
Inexpensive good-value hotel. Friendly, easygoing and down-to-earth staff. Nice and informal atmosphere. The room and hallways had a charmingly dowdy appeareance, a bit like some grandmother's home, which makes for a nice personal touch. Big bay windows and York mints in the room on arrival. The hotel is located in a somewhat trendy, upscale-ish, village-like neighbourhood, with cafés, bakeries, various boutiques and public transportation easily accessible. I stayed in a 2nd floor street-facing room, and while not a major issue there was a bit of traffic noise. Light sleepers might want to bring earplugs or ask for a room facing away from the street. The shared bath is kind of dinky, and the bedspread in my room has probably seen better days.
Breakfast in a family atmosphere.
The 24 hour desk and the flexible times for breakfast There was only one shower / bath per floor
The location of this hotel within the city Complimentary breakfast Amenities Hotel Staff
The best thing about this hotel was that they offered cookies in the late afternoon, and all day tea/coffee. Room and beds are small. No air conditioning in the room. In room coffee was not replenished. Bathroom very outdated. Room service did not clean the room, all they did was make the bed. The elevator is old and frightening. Staff is very curt with guests.
Wonderful, responsive staff. Room was a little small. Breakfast was very fresh.
This guest did not leave comments about this hotel.
The continental breakfast was nice (nothing amazing, but a decent selection). Free WiFi was a good feature (but it is too slow to stream anything). Location 10 minutes from a BART was convenient and two blocks away is a nice strip of small restaurants. This was NOT a 3.5 star place. It was dated and the room was small and there was no air conditioning. I know the Bay area does not get hot often, but it meant to stay comfortable you had to keep your window open and that meant hearing traffic all night.
Nice staff and clean hotel. Very nice complimentary breakfast. entranxe and lobby area tastefully decorated. Inadequate closer space & barely any drawer space. Very short sink in bathroom. Sink is fine for people 5'6 and below. Room was very stuffy due to small size so window needed to be cracked open. Problem with window being own is lots of noise outside.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Kind staff Too small room than the price I paid
Good continental breakfast, helpful staff, complimentary cookies that were tasty, clean room, eco-friendly, microwave/fridge/silverware in room No central heat/AC, street noise
The room was adorable, spacious, clean, and comfortable. The staff was super friendly. The 24/7 coffee and water was a nice touch as were the 3pm cookies. The hotel and experience overall far exceeded my expectations.
Tiny roomNoisy , No ac Expensive Parking
Bed was comfy Employees were very unhelpful
renovated bed rooms with nice decor & comfortable bed; clean close to Hayes Valley, a true SF neighborhood currently under construction, paint works going on resulting in smells & noise; NOT disclosed on web site prior to booking! close to projects; doors are open during cleaning/painting and homeless people wandering around the lot, resulting in safety concerns; no safe in room bathrooms need renovation, stained tub and toilet; 70s decor night staff rude, seemed to have little hospitality training/experience
I like how the front desk guy told me, since I stay here so much I should know when they advertise free parking they mean some time or when available. But, I didn't know in fact it is the reason I stayed loyal to the motel. I feel more of an effort should have been made to keep my reservation, instead he shrugged me off and I un check in and stayed at the same if not better motel on Lombard for a lower price and parking for all there guests. I didn't like the mis advertising of free parking. You should state limited free parking.
The free parking and destinations within a few blocks. Not much in the immediate vicinity.
Decent hotel room. Comfy bed/pillows with very clean linen. Slight mildew buildup in spots in shower. Free parking, but limited. Park early and walk/take a cab. Over all would stay again. Mildew in shower.
I appreciated the proximity of the facility to the building in which I attended a conference. I was able to walk there if necessary, or be transported with ease by colleagues. The rooms were clean and well-arranged. I was prepared for typical downtown noise and heard very little of that. I felt safe on the property. My only criticism concerns the breakfast offered. I think for the price that perhaps a few selections could be added without "breaking the bank," e.g., a griddle or waffle maker or variety of fruit.
Only dislike was the fluctuating water temperature while showering.
The room looked and smelled like they just used cheap carpet powder. It had bedbugs and the staff was very rude!!
The price and the free parking. Terrible internet service that did not work most of the time. Stairway smelled like urine. Rooms were kinda gross looking.
No hot water for showers both mornings. Very loud, hard to relax and sleep. People talking loud, parking garage is below the rooms and not covered so you can hear people taking, car doors slamming, cats coming and going etc. The empty the garbage dumpster between 5am and 6am through the garage and that is very fricking loud. Walls are very thin and toy can hear people talking in the next room. Not a place to get rest and relaxation. Parking lot is small and you will most likely have to park on the streets which are full of homeless drunks and druggies.
Close to everything, price was perfect!
Room was clean very well and staff very helpfull good value for money. no
It has HBO I think this hotel should be removed from booking.com. It is in a scary area, and: we couldn't sleep because there where men hanging around in front of our rooms' door for all night, and both rooms next to us where full of men talking loud and screaming. We felt scared and left the hotel in the middle of the night to find another hotel.
good location, almost in downtown, big clean room hotel has only limited number of park places so if you come late (as we did) you must park on street which isn't for free.
room was very big and clean, staff friendly. Its not a brand new hotel but everything was clean. good value. the area is not great, but safe during the day. if you travel by car you are safe anyway, wouldn't recommend walking at night there.
check in was a breeze the cockroach on the pillow .
Everybody was very nice, and I could take the pubic tranportations easily. The elevator was not clean
good location older worn out building