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Very nice hotel with an excellent garden. Conveniently located near Disney. We could watch the fireworks from our hotel room. Our bathroom sink and shower would not drain.
Proximity to Disneyland -room was dark, dingy and smelled like mildew -noisy. Can hear everyone outside and all times of day/night -breakfast area was so small and extremely packed with people we ended up going next door to a restaurant and paying for breakfast instead
The rooms are spacious, clean and comfortable. It amazing to have a free shuttle to take you and pick you up from Disneyland and is only a couple minutes away! That breakfast was included in our stay and was kind of pricey for a family of 4.
Close to disneyland Room smells
The hotel was perfect... check in was fast... the beds and pillows were amazingly comfortable.. the rooms were very clean... my husband and I stayed behind while my mother and daughter went back to Disneyland and the shuttle took them and picked them up right at midnight... I am very satisfied with our stay... the hotel is only a block north of the park at a super close and great location!
As we pulled up my kids said, "are we staying in a castle"? we loved how big the rooms were and how accommodating the hotel was with providing us with a crib so we didn't have I travel with our own.
The staff was super friendly and helpful. The description and details about the facility were inaccurate. The room was run down and in need of renovation. I would never stay here again.
I liked the free shuttle. That was great. Bathroom was small, cracked sink, it took forever to get hot water in shower. Called ahead for early check in. Rooms were not ready until after 5 which is well after suggested check in time. I'm still mad about that.
They had excellent staff and building was very clean inside The price of the restaurant inside was too pricey for a family
Reasonably close to Disneyland, and the linens were clean. Our "renovated room" had a bizarrely small bathroom, and the door to the garden (we were on the first floor) had such poor insulation that it sounded like the door was open.
At no point during my reservation process was there any indication parking was an additional fee. I looked on the hotel's website, my confirmation, etc. and did not find anything indicating I would be charged a parking fee in addition to my room rate. Room was extremely outdated. Bathroom was the size of a small closet. Room felt muggy regardless of the temperature. Room refrigerator did not work well. During check-in, front desk staff was extremely kind and friendly. Can't say the same during check out. The man at the desk seemed inconvenienced he had to help us. Restraunt staff told us they could not accommodate the size of our large extended family as one group for dinner (there were about 10 of us) because they didn't have room in their EMPTY restaurant, but could accommodate by seating us at separate tables. Our initial waiter was rude and wouldn't wait for all of our group to be ready before he started taking orders, so half of our group got their food and was done eating before the other half got their food. Breakfast trips to the restaurant were fine as breakfast is offered buffet style. Overall, if I ended up at this hotel again, it wouldn't be the end of the world. However, I honestly wouldn't go out of my way to stay at this hotel again. I feel there are better values for less money in some of the surrounding area hotels.
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
Close to Disneyland The in house restaurant has aweful service. I went when there were less than 10 customers and never had water or even saw our waiter. Other tables were requesting their waiter. Not a good experience. I wont stay here again.
Location. Quality not inpar with other Sheraton hotels
Location to Disneyland. The A/C did not work in the room, as soon as we walked in the hotel room there was a strong weird smell. We had to leave the sliding door open to vent out the smell. Not to mention the ants roaming freely in the room. I also noticed a flaw in security, as in I cannot recall seeing any on the premises. One is able to walk through the hotel like nothing, I did not feel safe at this hotel.
Location was great. The shower could use some updates.
Pool Bed was uncomfortable. The hook behind the door was broken, the water sprinkler in the room look broken. Very basic hotel. WiFi didn't work. Then I was almost charged for it after I had been talking to staff about not being able to get it to work. Cable wasn't great. There is a store that sells food. We ordered a bagel and it was hard.
Very convenient to Disneyland. Clean, comfortable hotel, felt safe there. The cooling/heating system can only do either air conditioning or heating. I was cold and had to get a space heater to heat the room.
Great hotel, cleanliness was great, staff were extra nice, for a big hotel close to Disneyland it was not overly crowded Hotel has no shuttle to Disneyland, this is probably the only one downside
We had a great stay! We had the same maid each morning that greated us in the hallways. Construction was going on next door but never heard anything because it was on the side with a view and that was the opposite side than us. Starbucks in the lobby! The only bad thing was the outlets in the room were spotty. You had to wiggle it just right to get to work and one morning I woke and my phone was dead, so missed an hour at the park because of it. We also had a ding in my new car's fender the first night there, inconsiderate driver. Might be worth valet parking. But not hotels fault. Just wish I knew who did it. Other than that everything was very nice!
Great service and the staff was very friendly and nice.
Thin exterior walls. Could hear all the service vehicles making deliveries and pick ups early in the morning.
Love the themes and decor, and the perks that come with staying at a Disneyland resort hotel. The headboard that lights up and plays music (and serves as a great nightlight) is lovely. We had a room in the Adventure Tower facing Downtown Disney this time, and while we didn't care about the view (in this case, plants from the Adventure garden blocked pretty much anything we could see from the 2nd floor), what we didn't like was how loud the music was from Downtown Disney. We also learned that although we could only see a tiny amount of fireworks from Disneyland, we could hear all of them and they were pretty much as loud as they are when you're in the park. I'm still shocked that my kids slept through the music and fireworks that first night. On our third night, the older one was still awake when they started and used earplugs to get to sleep. The live music didn't stop until 10 pm even on weeknights, which meant we didn't get to enjoy the peace and quiet of the room (after being in the parks all day) until then. If you're not bothered by noise, it won't be a problem, but if you are, consider requesting a pool-view room.
Traveled as a multi-generational family group. We greatly appreciated how soundproof this hotel is. Plenty of water pressure at the right temperature too. And enough elevators for minimal wait time. We could have used electrical outlets for cell phones at the bedside but this is a minor improvement suggestion.
Our room was great, and so was every cast member. I couldnt buy the throw pillow which was on each bed.
Our stay was for our 30th wedding anniversary, and the hotel staff went out of their way to make us feel welcome, & special. Although the prices seem a little high for most people, our stay was very enjoyable. We will be returning in the future. The only negatives to our trip were the Disneyland Railroad, Haunted Mansion, and River Boats were closed. Also, I was looking for a Disneyland Railroad Engineer hat, but was only able to find a Conductor's hat.. Lastly, there were no hats for the Disneyland Monorail.
overall the pools + the room were OK no breakfast, not enough characters plqying with kids unless you make it at Goofy's
I pretty much LOVED everything about the Disneyland Hotel ... The hype is true We didn't get a discount with our Annual Passes
Loved the breakfast and friendly staff! Quiet, comfortable hotel! Would recommend to anyone!! Didn't like paying extra for parking.
Drove up from San Diego for a hockey game at Honda Center and stayed here for the night. Couldn't ask for better location. On top of that staff is friendly and rooms were clean and comfortable! Oh and happy hour 5:30-6:30 includes free drinks and appetizers! Awesome!
I ENJOYED MY STAY AT AYRES. THE STAFF WAS WONDERFUL, AND I FELT COMFORTABLE THERE. GREAT KITCHENETTE AND LOTS OF SPACE AND WORK FEEL. I WASN'T A FAN OF EXTRA PARKING COSTS NOR THE LONG HALLWAYS, WHICH EVENTUALLY I LEARNED THAT IT WAS QUICKER TO GO IN AND OUT THROUGH THE STAIRS OF ONE SIDE OF THE BUILDING.
Convenient location to Disneyland, Anaheim stadium, Honda center and freeways. Quiet, comfortable rooms, free breakfast, free evening snacks and free internet Tiny lobby with little room during evening snacks
Very friendly staff, clean rooms and comfortable beds! Will definitly stay here again! N/a
Breakfast was fantastic. Pay for parking? I already apid for the room, now I need to pay for my one and only car to use your parking lot? It should be for guests and should be included in my room price. Separate sitting room in this "suite" is a joke. Its a table in the same room as the beds. That is NOT separate.
Room was clean. Bed was comfortable. Very noisy building. Had to sleep with air conditioning on in o Order to try to sleep.
the room size, amenities, cleanliness, privacy, quietness, but most of all the very professional and helpful staff nothing
Breakfast buffet was very beneficial for my family. With four young children it's one of the reasons my wife and I prefer your hotel over others. I wasn't aware that if I used handicapped parking during my entire stay, that I would still get charged a $10 daily fee. That seems very odd considering that any vehicle with a valid handicap placard, can't be towed anyway. You may also want to reconsider the setup of rooms for those who are staying with small children. The Portofinos selling point for me was the bunk beds for the kids and the sliding doors that separate the kids room from the parents room. Please consider adding at least three 2.1 amp USB ports to your rooms. A digitally connected family like mine would greatly benefit if there are various charging points for our phones and tablets.
Bed was comfortable Had to pay $10 a day to park and they didn'thave enough parking spots. The ACTUAL didn't cool the room. The complimentary breakfast was crowded ,place was dirty and the food was awful. Asking help with direction was pitiful
Bed was very comfortable and staff was friendly. Breakfast orange juice was very watery and they were out of forks.
We arrived EARLY and they accommodated our early check in thanks to an empty room. The room itself was clean me organized. The sheets were fresh, the mattresses soft and supportive, but the bathroom was tiny and the rugs a little worn. We enjoyed the free breakfast, though the selection is rather limited. The staff was friendly and attentive, had answers for all my questions. Even the people staying alongside us were pleasant and non-disruptive. Having stayed in the other best western's around, this by far was the best experience. I honestly have no negative reviews.
We stayed at this hotel while in town for Disneyland's Half Marathon Weekend. Overall, great value for the money, clean, and proximity to Disney Parks was especially convenient. The A/C unit is a bit loud, which makes it hard to sleep or hear your tv.
Didn't like that we have to pay $10 a night for parking and the noise level was terrible
Friendly staff. Good value. Room was nice. Breakfast needs improvement. Ran out of forks and orange juice. Quite a long walk to Downtown Disney.
Breakfast Price Location
The location was fantastic as it's across the street to Disneyland California Adventure. The rooms have been maintained well or have been remodeled recently and include a decent sized mini-fridge. Free continental breakfast was nice to have. Parking was easy. Hot tea b and pool were nice and had a great view of nightly Disney fireworks. Overall it was a good value. The beds were substandard. They were like sleeping on a trampoline. The pillows were so thick and dense they were uncomfortable. But the comforters were thin, not much thicker than sheets. The hotel was very busy, and so the breakfast was a disaster to access and they were out of half of the items early. The elevator was out of order so I had to carry my heavy bags to the third floor. You can hear people walk past your room or talking outside the room.
I really enjoyed my stay at this hotel, check in and out was super easy. Stuff was super friendly. Love the free breakfast, it really helps you save money if you have a full breakfast you can last until a early dinner. Only a few min walk to park... Carpet was a little outdated.
Crazy close to Disneyland, the staff was really nice and breakfast was fantastic. Had to pay 10$ a night for parking extra which was a surprise.
Walking distance to enter the park via the Grand Californian Hotel and Downtown Disney. Good, basic hotel room to stay in close to the parks. Checked in at 11pm, walked all the way to the room with a tired wife and tired 4 year old. Room key did not work. Walked all the way back and the staff did not apologize at all. Just made a new key and said "you should be good." Small but infuriating detail. Breakfast time is a zoo.
Room was clean Separate shower and sink area a plus Included breakfast was awesome.
I stayed at the Paradise Pier Hotel several times. I love how roomy it is and very relaxing! I like the view from the rooms...one side you can watch World of Color with the television playing the sounds for the show! We stay with a family of four, there is a sofa that turns into a bed. The toiletries are very nice!!! If you stay at a Disney property, you can use the special entrance from the Grand Californian. The Surfside Lounge is a bar/ snack shop you can warm up food (there is a microwave!) and pick up utensils (fork, knife, spoon or condiments). I personally like the vending machines on the ground floor..it is in a room by itself! PCH Grill is great during breakfast and looks fun at dinner time too! I whole hearted recommend staying here with everybody!! Upper level soda machines take only credit cards. Wish there was more food eateries.
Close to theme park with early entrance Very noisy, staff unappreciative of guests, staff non responsive to complaints, room service quality is mediocre.
The room was very nice and the view was amazing. No complaints, we got a great deal and would stay here again.
clean. comfy bed no light switch to shut off deck light
The children's water park was so much fun for the family. The room was clean ,bright, and comfy also Loved the free parking! No continental breakfast
The only thing i liked was the tv Almost everything was outdated. Didnt like much. The bedding felt so gross; as if had been sitting there for weeks acumulating dust. Then the room felt really moist, almost humid when we walked in. The bathroom looked like it was for an old person. It said I got a deal after paying $200, but it seemed like it was a $100 room. In the pictures it looked like a $300-$400 room.... Super disappointed.
Our stay at Howard Johnson Anaheim was excellent! Check in was super fast. We arrived early and they allowed us to pre-check-in, hold baggage, and hang out at poolside. Water features were excellent for the kids. While at Disneyland (which is only a short walk away) kids kept asking when we were going back to the hotel to the kid water playground. Staff was friendly and helpful. Not so much a didn't like, but more so a would've liked- it would be awesome if food and drinks were available at poolside and water playground.
Water area Not worth the money. Pay the extra $20 and stay at the courtyard mariott next door.
Great location close to Disneyland - easy walk to the park. Had a room that looked across Harbor Blvd toward Disneyland. Had an AWESOME view of the fireworks. Staff was friendly, pool was clean, just wished there was a hot tub in the Garden pool, not just Castaway Cove, too many kids in it to be relaxing for an adult, pool hours just right. AC in the room. Wished frig was larger, really only had room for a meal/day in it for 3 people, couldn't imagine if we had more people - a bigger frig would really have been nice. Despite the things I'd change, it was still the BEST VACATION EVER! Our bathroom sink was quite sloped, things would roll off it. Wish the frig was larger and that there was a hot tub in the Garden Pool.
Very clean, friendly staff. Would stay again Nothing
Booed it after reading the reviews and was not disappointed. Staff was very friendly an the room was large. It was a short walk to Disneyland and our young children really enjoyed the water features.
Close to Disneyland, has a little shop for miscellaneous things you may have forgot to pack and souvenirs, spray park keeps kids entertained for hours, loved to kids suite! No breakfast provided. A Continental breakfast would be great. No complimentary shuttle service either. Small refrigerators.
Outstanding personable staff, very well kept, a true classic like the park across the street. It is designed for family's with small children, and sometimes they get loose! Fortunately all were exhausted and and quiet by a reasonable time. Didn't really notice many, if any, teenagers.
Liked the room even though we booked something different
This hotel was 10 minute walk to the gate. It was nice and easy even at night. The staff was nice and very efficient. The Castaway Lagoon was a fun was to spend the morning or afternoon. My 5 yr old twins had a blast. WiFi was horrible. Walls were thin. The people above us were so loud my kids had a hard time sleeping the last night. Cleaning crew left cart in hall starting at 8 in the morning was still there 1 pm and did not seem to have been moved nor was there anyone in any of the rooms cleaning
The lobby was beautiful, the service was excellent, the location was perfect for visiting the parks and downtown Disney, and the room was big. While the room was large, it wasn't anything amazing for the price.
We loved our stay here. Our family can't wait to return! We loved the pools, the closeness to the park (our room over looked it!) and the on site character breakfast. Also loved the bunk beds for kids There is a Loud speaker in the park that they do announcements on. You could here that muffled early in AM or late at night from our room. Needs a new shower head.
Ideal for a small family to enjoy Disney without paying the cost of being on site. Sleeping in is hard with everyone leaving to make park open all at the same time.
Walking distance to Disney Not breakfast complementary no microwave in the rooms
How close it was to Disneyland, Disney California and Downtown Disney. Right across the street from the park entrance. Spacious room, comfortable beds, blackout drapes,
Friendly staff, clean room, wonderfully comfortable beds. Also the availability of computers and printer for return flight booking passes
The staff was very friendly and helpful. Clean rooms, comfortable beds. Easy walking distance to Disneyland. There was a hotel being built right next door, which meant waking up to construction early every morning. It sounded like there was hammering right outside our window. However, this wasn't the hotel's fault, just an annoying coincidence. Overall it was a great place to stay.
The location was great for getting to the Disney parks. The hotel was a 10 minute walk from my hotel room door to the park gates. There are many restaurants within walking distance.
great for disneyland adventure
Location It was dirty, full of bugs and needs some serious renovating.
Local and clean
Close to Disneyland and restaurants. Safe in room. Towels nice and thick. Clean rooms and property. Handy store. Just barely enough parking spaces, and it costs $9 per day. Store items a bit pricey.
Highly recommended, just across Disney street. Large room with fridge, quiet, clean ... excellent The breakfast: have to pay for milk and cereal!
Close to disneyland
I liked that it was very close to downtown disney and the convention center. We didn't even need a car. We put our please service sign out at about 7:00am and came back at 2:00pm and the room still wasn't ready. They didn't stop by until about 3:30 which I think is a little too long. I wish you also had a vending machine for when the grocery store is closed. Coming from a different time zone it was hard to get a quick snack.
Location and cleanless and overall design has an iverall good feeling Just better the complimentary breakfeast its really not that good just donuts and cofee or orange juice. And the hidden fees once you get there you would have thought hotel included free parking but charged 9 plus tax and checking in early additional days parking
Room cleanliness. Pool near Disneyland Everything was great
Incredibly clean room on the first floor (of 2). We were there for 5 days, and originally we thought we'd only be there at night after full days at Disney. We ended up coming back each day for about an hour or two during the hottest part of the day (and to avoid some crowds!). A small fridge to keep things cool, the bed was very comphy, a lot of pillows to choose from. Some other guests would slam the doors occasionally, but nothing the hotel can really do about that. We didn't have a car so didn't have to worry about parking. Looked like there was plenty of room, slots were probably a little closer together than my car would've like but that's just me being a little picky. It is litterally 100 yards from the Disney tickets stands, or you can buy in the lobby. Service was pretty quick checking in and out. The little shop has a bunch of travel items and small snacky items and plenty to drink. Pretty much anything a traveler would need. Only problem, and this is really minor, is that the toilet would slip occasionally and not fill the tank in order to flush again. Simple fix, just take off the top and push down on the pump thing, works good. No other problems with our stay!
its availability to my needs without going far
Location to Disneyland, Clean updated rooms. Clean towels everyday, You now have to pay for parking and it was not stated on line. You have to pay for some things at the contental breakfast. If paying ...not great choices either.
We stayed here since we couldn't get into (what used to be) our favorite place a few doors down. From the second we got there everything was pleasent and clean. The front desk got us sorted out quick, which was much appreciated as we had just spent 10 hours on a small motorcycle, and our room was nice and quiet. I had read some other reviews about the "outrageous" parking fee which turned out to be $9 a night which didn't bother me. They have valet, but you don't have to use them if you don't want to. They sell 2-5 day park hopper tickets right there for the same price as the gate so I didn't have to wait at the line for tickets which was great!!! There is a small attached cafe which sells the typical Starbucks-ish fare and has some grocery items and souvineers as well. The walk to the park is almost the closest walk you could have, only one hotel closer. If you are still awake after your day at Disneyland there are plenty of channels on the TV, and they are clear. Overall we had a great expirience and this will be our first choice on future visits. I really don't have any complaints. Some will complain about the parking rate, but as far as I can tell everyone is charging about the same so to me it was a non-issue.
Location is awesome Moved to 3 rooms. All AC vents had mold
Disgusting dirty carpets, dirty sink, very uncomfortable bed, shower head not working. Very unfriendly staff. I travel for business every week sometimes to 2 different locations in one week. This by far was the dirtiest hotel with the most uncomfortable bed and the most disgusting bathroom and dirtiest carpet I have ever stayed in. Do not stay here Everything
Location is excellent Wi if on worked for few hours out of my 3 day stay. It was reported on several occasions to no avail.
Good price for location and proximity to park. Super hot in the hallways.... Room AC worked fine but the hallways need AC.
The hotel was very close to Disneyland Resort and I was able to walk right over to the park, so that was extremely convenient. The price was comparable with other hotels in the area. Staff was very friendly at check in. Parking was not included in the cost of the stay, which at a comparable hotel in the area, it is complimentary. They also charge for their shuttle to the park, where it is complimentary for some nearby hotels. Also, no included breakfast.
Spacious and friendly
very convenient location to convention center room décor is dated, pillows were lumpy/old, breakfast buffet was not good. price for value was high for expensive tradeshow hotel rate
Price Front desk interaction was very uncomfortable
I liked that it was clean and the room was pretty nice. It was everything I was hoping for. I had never heard of the this hotel before but it was within walking distance to the Anaheim Convention center and alot cheaper than the Hilton. I was worried as to how it would look, or if it would be clean enough, or worth the money I was paying. But all my fears were put to rest and I enjoyed my stay. I didn't like having to pay for parking at a Hotel I was already paying for but it was par for the course, with all hotels in the area charging similar fees. So no biggie I guess.
The location is great. Disneyland, several restaurants and a CVS are all within easy walking distance. The booking website listed "free continental breakfast" as an amenity. It is not free. The hotel charges for breakfast and daily parking. The "free" WiFi was terrible. The room also could have been cleaner; there was still a sock on the floor from a previous occupant.
Restaurant Quietness Proximity to the park No free breakfast 14 dollar per day parking charge
Nicely updated. Having a k-cup coffee maker was nice Front desk was friendly and quick Would have been better if the room had a mini fridge. Maids started vaccumming the hallways at 730-800 every morning not a nice way to wake up. No free breakfast.
I like the proximity to Disneyland, the security of the hotel and the cleanliness of the room. On the first day of my stay the person that cleaned my room had and artistic side. Whoever the person was made flowers with washcloths and hand towels plus the facial and toilet tissue, it was really cute and showed that the person took time to care about my stay in the hotel. I have stayed at this hotel numerous times and would do so again...Also has a spectacular view of the Disneyland fireworks at night. I was unhappy that I received a handicap accessible bathroom. I am not handicapped nor do I need a special shower. The shower head was detachable but low for wheelchair accessibility and I didn't have the ability to switch to the appropriate height shower head with was in place. I felt the room should have been reserved for someone that needed the assistance. I was also unhappy with the maid service on the second day of my stay...my personal products were moved about in the shower and I do not feel comfortable with strangers handling my products and moving them to a location more convenient for the person cleaning the shower this also occurred on the third day.
Great location Small room for our two girls and us.
Comfortable and close to Disneyland. The pool didn't open until 9, which means we couldn't use i, because by that time we had to be ready for the park. My kids were up at 6:30 and wanted to swim before Disneyland. It was very disappointing for them and we pretty much has nothing to do for several hours.
Very clean and large room. Very close walking distance to Disneyland. Very quiet.
Parking very convienent and We liked the fact that the room had a refrigerator, microwave and coffee maker. Concierge and parking attendants were excellent. Keep up the great work.
Great value for the price. About 1 1/2 miles from Disneyland entrance. A few restaurants within walking distance You have to pay for parking
Room size. Pool. Cleanliness. Friendly, thorough housekeeping. Great shower head Cable channel system. No refill on sweeter and creamer for coffee on second morning.
Proximity to Disneyland can hardly be beat. Standard rooms are decent sized, modern enough amenities. Rooms were clean and housekeeping did a nice job. Friendly front desk and valet, always saying hello. Would DEFINITELY consider staying here again, especially with a decent rate. Not exactly a bargain price, but you're paying to be so close to Disneyland. The surface of the pool deck was a little dingey, but the pool and hottub were both nice enough and in a great spot for viewing the fireworks.
Staff were very friendly and rooms are very clean. They had the room ready quickly. I did not like to parking charge. I think parking should me included in the hotel service
I love how close this hotel is to Disneyland resort. Sure it's not on DLR property, but It is probably the same walking distance from the parks to this hotel as it is to the on property hotels. The family suite was comfy and spacious. We would definitely stay here again. Parking/Valet fee, but it's cheaper than what Disney charges!
not bad for the price
The staff were very helpful and friendly. The kids enjoyed the pool and the cleaning staff was very good. The location was excellent! Overall a great place to be in Anaheim.
Location was good. Ants in the room. Stain on the bed. Dirty carpet. A/c too noisy. Mixed up my check in for someone else.
I like how its conveniently located next to Disneyland, it's not a far walk to and from the park. The breakfast room is nice too, it comes with the room and you can make your own waffles. The only 2 I didn't like is the internet has bad connection, it takes forever to load a video. And the TV doesn't have a port to put in your chrome cast devices in it.
Location is great, just a little walking distance. The rooms look really nice inside, you wouldn't think so by how simple the exterior looks. Clean, free wifi, cable tv, pool, free breakfast. The only thing I didn't like in my room was the carpet had this thick feel as if soap or something wasn't fully cleaned out of it, so if you walked barefoot you'd feel this on your skin. Maybe needs to clean the carpet completely and get rid of that weird film feel from the carpet.
There was trouble finding a parking spot since we arrived late in the evening. Bathroom was small and floor needed to be better cleaned. A/C was hard to adjust
Close-ish to Disneyland Breakfast Held bags before room was ready and after checkout Shower did not get hot, tub kept plugging Thin walls Loud parking garage next door Sketchy area late when Disney closes, around a dark corner, bus stops, alleys Not as green as claimed. Continually changed out towels even when left hanging.
Clean, reasonably priced, and a short 0.70 mile walk to Disneyland property and several restaurant options. Front desk, maintenance, and housekeeping staff are all very friendly. Free continental breakfast is nothing to write home about, but it is definitely a bonus to hold one over until lunch time at the theme parks. I have stayed here 3 years in a row and plan on returning for future stays. Can't complain about anything other than to forewarn others to not click on any links to the Knights Inn in Anaheim- was unpleasantly surprised to see I was charged a 1 night no-show fee even though I never completed a room reservation transaction with them...another reason to stick with Super 8 on Katella!
Location, location, location East car rental drop, airport shuttle , right close to LAC, Dennies right next door. Staff were perfect.
Pretty clean, Nice modern looking rooms. Close to Disneyland. We enjoyed our stay Coffee kit had no creamer, heater was loud.
The staff was friendly, the room was big and clean. And it was close to everywhere we needed to be. They charged my credit card a $50 "security deposit" when I checked in. I asked the staff why and she said They always do it... They refunded me after I checked out. But it took about 4days to get put back in my bank.
It's close to Disneyland. For the price ($350 for 3 nights) I would stay again. The buffet breakfast was ok but we didn't take them up on their offer to cook the food to order. We ate what already available so we could get to the parks. The rooms are a bit cramped with 4 people but we literally only slept there. We arrived around 11 each night and left by 8 each morning. So the space was manageable since we didn't spend any time in the room. Sleep and showers only. My only negative would be about housekeeping. They never restocked the K-cups for my room. I used 1 the first morning and never received more. They didn't make the kids bed the first morning but we left a suitcase on the bed. So that could be viewed as a positive since they didn't touch our belongings. The second morning I made sure the beds were clear and everything was fine.
Comfy and close to disney and the staff is super friendly.
Comfy beds, nice and clean friendly staff. Only a $5 Uber ride to the Disney parks. The restaurant is only open for breakfast and dinner and the cafe is only till 11am kinda sucks when check out is at 11am too and your hungry.
Close proximity to Disney land. Clean and quite. All good
Close to Disney Right next to freeway. Thought window was open could hear freeway all night. Also walls vibrated every 30 minutes. Could not sleep at all
Very clean room and friendly staff
IT HAD POOL AND SAUNA. ALSO IT HAD ART BUS SERVICE. THE RESTAURANT FOOD WAS NOT SO GOOD.
The price was good and the hotel is clean. Breakfast was not included. Room is very modest. It was vey clean.
Good variety of breakfast choices. Staff was very friendly and quickly took care of returning an important item I left behind. Climbing stairs with suitcases. Elevator would have been nice, even though it was only a one floor climb. At 66 I am not that sure of myself on stairs.
Great staff. They were kind to change our room to a larger room last minute without extra fees. The room with the bunk beds are extremely convenient. Great for kids, and the bunk beds are in a separate room with bathroom, little chairs and mickey comforters as if it was a children's bedroom. Great attention to detail, loved the disney characters stickers on the walls. Breakfast included. Very complete breakfast includes cereal, oatmeal, and delicious waffles you make yourself. Staff at the kitchen was also really nice. They have a laundy room too, and it's really cheap to use. Very convenient distance from Disneyland. We ended up staying a couple more nights than planned. We we're not expecting this great quality for the price. My congratulations to all the staff. Only downside is that you can hear what's going on in the room above you, but our neighbors weren't very noisy.
Liked the cleanliness. Also loved the mickey decals in the room. I wish breakfast had some eggs or sausage/protein of some kind.
Cleanliness Great staff
Nothing We had a late check in due to traveling there. I called the day of arrival to notify them that we would not be arriving until late evening. It was noted with the staff over the phone. When we arrived after a very long 6 hour drive there. We were notified that our room was given away and we would have to go to another hotel. Very inconvinient when traveling with a family of 5 and 3 small children. A very disappointed mom !
Very clean rooms, nice details like the ones you find in luxury hotels, like towels folded in nice shapes We had a problem with housekeeping because the lady decided to throw away food from the fridge ( that we bought to bring back home) and also my husband's nice razor. But front desk was great! They not just apologized, they followed up next day with management. Sales manager then decided to refund one night Amazing response from management... Congratulations for a Hotel well run! This things make a difference!! Would definitely stay here again! Breakfast
Horrible attitude from front desk, would never stay there
I really liked the friendliness of the staff, Nest and Carla they were awesome, the price of the room was good and location, I likedon't the fact the shuttle stop to Disney is right in front of the lobby also they offer free parking for guest not a lot of hotels around there do that. The beds were a little uncomfortable but not unbearable
We were very pleased with the cleanliness of the hotel and the friendly staff. The breakfast accommodations were more than I expected as well. Very suitable for a family preparing for their day at Disneyland. Nothing
The only thing that I liked was that it was close to Disneyland. It was not what we expected. It felt more like a Motel 6 than a Inn and Suites. The rating was a three star hotel and this to me was not. Very dissatisfied.
Easy check in and check out. Walls so thin you can hear everything. We were on the first floor with a family above us. They kids were constantly jumping around and pounding on the floor. This lasted all night and early morning. We had to call the front desk twice and still didn't resolve the problem. They should really consider the way they place people in the rooms. Someone with little ones should probably be on the first floor so there aren't any disturbances. This was our first stay here and will definitely be our last. We were very unhappy with this stay.
the text from the staff about the room was great..check in was super fast and easy, and the room was really nice which was a surprise for one of these cheaper hotels the pool is not great
When I requested a working fridge it was promptly brought The maintenance guy didn't know if the fridge would work, it stank inside and out. The sheets were dirty. There wasn't good air circulation and the bathroom smelled like mold.
Staff was friendly. Room was clean. Within walking distance of Disneyland. Free parking on site. Mini fridge didn't keep contents very cold. Only ice machine I saw was on the ground floor near the elevator, and our room was located on the top floor.
Great hotel close to Disneyland. An 11 minute walk gets you to the gates. The rooms were clean and equipped with regular hotel amenities. Internet was fast and reliable.
Location We had no hot water and we had ants and other bugs in the room and it's was very loud
We will definitely choose Castle Inn again
Pros = the location, mini-fridge, microwave, price, size of TV, the room was generally clean We had spiders and a few coach roaches.
large comfortable room, excellent location to disneyland
Staff was excellent Air conditioning not good
Close proximity to Disneyland, and very helpful staff. Rooms were clean and well cared for. Beds were hard and uncomfortable.
The price and the amenities were quite satisfactory. It's not the ritz, but it was quite appropriate for what we needed. Sometimes heard a toilet flush next door, but nothing that bothered us at all. There were a couple hairs on the floor near the bathroom - not particularly appealing, however for the price it didn't bother us too much.
Pool Cleanliness of room/bathrooms Pounding on door in middle of night, and our room phone ringing at 4:00 AM!
The staff are absolutely friendly. It's currently going through renovations, so not all rooms are consistent with one another. Can't wait until March 2017when the renovation is over. During my last stay, I was lucky enough to get a new room and it was amazing. I've stayed at Ménage 5+ times and every stay has been pleasant. Highly recommended.
The workers were awesome It wasn't too clean
I found bed bug in my bed. I was bite on my leg arm and face. It was very inching and terrible.
The staff was so friendly, good proximity to Disneyland, the room was decorated well and well kept It wasn't free
I liked how close the hotel is to Disneyland It's rundown and needs some loved. Stayed here a few years ago and they rooms were a lot cleaner. The bathroom looked nasty with hard water everywhere. I do not plan to stay here again
The staff was friendly and the rooms were clean. This hotel felt like a safe enviornment. Another plus is that we could see the Disneyland fireworks from our room. The elevator was old and had a weird smell.
24 hour pool. Pool is nicely heated for night swimming. Beds are comfortable. Near Disneyland could see the fireworks at night from Disney. Not enough amenities. Got a two bed room. Only got one coffee, one lotion, one shampoo and one conditioner. The tub needs to be fixed. The shower head was broken, the tub was chipped all over. Hair in the tub too. Didn't look clean. No bathroom mat, floors were wet.
Very close to Disneyland Shower was broken, broke lights and electrical outlets
Close to Disneyland. Bus service to park was good. Staff wasn't friendly. Did not give you any information about the hotel or travel to Disneyland.
The bed, area and bathroom was clean most importantly You can hear the street from your room and the outside ac fan was load. I found the bathroom mirror area had a bit of lint just in the air . The room just doesn't feel cozy.
Location is walking distance to Disneyland. Advertised 24 hour pool was closed without notice on website during our stay. Because this was the main reason I stayed here over other nearby places, I requested a voucher for breakfast, which I was given and appreciated. I was then scolded by staff for taking the wrong, hot breakfast and told that i was only entitled to bread and fruit.