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Because we booked through the AMEX Fine Hotels program, we were upgraded to room with a truly fantastic view of North Beach, the bay, and the Bay Bridge; we were comp'ed breakfasts; and we got 5 nights for the price of 4. The hotel is in the financial district, which is very quiet on weekends.
Great views and convenient location!
Furniture was dated. Door locks did not operTe. They charge $60/night to park your car which was not disclosed up front.
staff was very accommodating and helpful. It was a wonderful experience. nothing.
Very nice hotel, probably standard for this class, the Omni was well situated for easy access to Chinatown, the financial district and not too far from shopping and the waterfront. Staff were often helpful and politely friendly. I appreciated the advice from the doorman and concierge. I don't much care for being charged for in room wif and a better front desk experience would improve my rating.
No wifi unless you pay more not even hbo on tv
Hotel was clean and staff was super friendly. They all were super helpful and went above and beyond to make our stay comfortable. The rooms were very quiet and the restaurant in the hotel was very delicious!
Accommodating staff, comfortable bed and great location. A short walk to the ferry terminal and Montgomery BART station. Windows are thin - the clang of the trolley bell was clearly audible despite the fact the our window faced Montgomery, not California Street (where the trolley runs).
Location and Gym
Charged me for parking but I did not have a car. Also charged me for internet after they said it would be complimentary
We were in town for the marathon and it was a fantastic base for our adventures. They allowed us to check in early when we arrived in town. They let us check out late so we could shower after the race! The staff were kind, friendly, and very accommodating. It was within walking distance of everything we needed and easy access to public transit. Don't forget to sign up for the loyalty program!
Location and relaxing after event evening just downstairs from room. Resteraunt not open late enough.
All staff were helpful & friendly. For leisure travel not the best location
Excellent service by everyone in the hotel without being overbearing! Great centrally located! Definitely recommend!
We came from the Embarcadero BART/Muni Station on Market Street which was a very comfortable walk. Arrived about an hour before check-in time and received a room right away. Front desk was backed with a line for awhile. Had a high floor on first stay and liked it much better than the lower floor this time. Room and features are good. Large screen TV nice! Restaurant on the third floor is very good. Arthur is a great waiter; ask him where is from. BATH ROOM DOOR IS A JOKE!. It is very heavy and slides open like an old barn door. It is impossible to use the facilities in the middle of the night without making noise that awakens spouse. Bed was firm but comfortable. Would prefer a top sheet instead of just the covered comforter. Towels were nothing to shout about.
Very friendly staff, fast check-in, excellent, safe and central location, beautiful design, stylish spacious rooms, beautiful views. Close to bart, cable car, malls and landmarks. And free illy coffee to top it off.
The location and the comfort of the beds were great. There were a few things that could be improved upon: 1. There were union protesters outside of the hotel before 7 AM each day with megaphones, and each day, it took over an hour for the police to come by to put a stop to the noise-making. The hotel could at the very least have provided earplugs. 2. The rooms, while clean, look a bit dated and dark. 3. There were not enough reception staff to handle the flow of guests, leading to long wait times.
We arrive 2 hours before check-in time and we got the room without any problem.
LOCATION, very nice room, near from the port 1, access to the buses stop, near form China Town
All of the hotel itself. The parking situation. Very very expensive $$$
It was disappointing not to be provided free internet.
The beds were extremely comfortable and the location was nice. On November 20th, my girlfriend and I decided to take a weekend trip to San Francisco and stayed at Le Meridien. Upon arrival, the parking situation threw us for a loop as we drove into their structure that apparently is no longer in service. Frustrating, but we eventually figured it out. The hotel itself was nice and the first night sleep was great! Nice views of the all buildings, super comfy bed and overall very spacious. The second night however...very different story. We came back to our room(2103) around midnight from a great night out. We could hear the people next to us in the Sydney Cove Suite(2104) who had a few guests over. They were a little noisy but it didn't bother us at the time. Around 230AM, I was woken up to "extra curricular activities"....(Wink wink cough cough). Okay...just a couple enjoying their night together like any other couple would...we all do it, no big deal. But this wasn't normal (we very quickly realized there were more than 2 people still in that room...) and it happened again and again and again...and again.Precisely that many times until 530AM!! Not only were they blasting their music still, but the walls were so thin, we could hear EVERYTHING. Very disturbing and very disgusting. After the first hour and a half trying to block out the sounds (which was impossible) we called the front desk who initially was less than helpful. The first call we asked to have someone come up to ask them to please be quiet. No one ever came. We called back again about 20 minutes later and asked if anyone was coming. The man at the front desk said they had sent security who heard nothing from any room, which we did not believe. Our neighbors hadn't stopped since the first call downstairs and was still happening WHILE we were on the phone during the 2nd call! At that point we were very direct about what was going on/what we were hearing in that room and they immediately called the guests. Finally around 530--sweet silence. We notified the woman at the front desk when checking out who was very apologetic about the situation. It really is a shame that we had such a disturbing second night. The hotel really is nice and very comfortable hence the 3 "stars", but the walls make it seem like you are in the same room with your neighbors. I'm not sure that we would come back after the night we had.
Location Downtown Hotel parking Incredible expensive
Location The bed and pillows. Not comfortable at all. Parking was too expensive. Although they did offer a garage to park for $30/day which I should have done.
Upgraded to a suite for free. All staff very friendly and helpful
I liked the automated quick check-in process. The room key must also be swiped in the elevator for extra security. The hotel has wired and wireless internet access, flat panel tv/monitor, refrigerator and microwave. At 3:00 a.m. on the first night of my stay, the fire alarm sounded and the entire hotel was forced to evacuate. It was caused by one hotel guest who burnt some bacon in the microwave. I also would have liked a bathtub instead of just a shower.
The friendliness of the staff, the location of the hotel. Just a bit noisy one night, room was rather crowded against the radiator.
Proximity. Computers in the lobby. No bathtub.
Bed is good. Nothing
Rooms were extremely small
Staff was friendly and very helpful. Room was clean and bed comfortable. Although we were in front of hotel, street noise was minimal. Nice flat screen TV and good in-room coffee. Room was very small.
excellent value for the money, room was comfortable and great location. Staff was very nice and aim to please.
I liked the amenities like the free bottles of water, the roof terrace, the computers with free internet downstairs, the friendliness of the staff
Chilled, filtered water in reusable bottles. Rooms were comfortable and quiet. Staff were helpful, but could be a bit friendlier.
Clean rooms Bed was too small and rooms were tiny
Nice room at a fair price Tried to lower the room temperature, but the thermostat didn't work. Also, very noisy group in front of the hotel outside my window late into the night. I should have complained but didn't. It was hard to sleep.
Great location for a "staycation." We live in SF, and spent the night downtown. First dinner, then movie (at Embarcadero Cinema), then a stroll to the Ferry Building. All this within about three blocks. When we arrived, we were given a free upgrade to a slightly larger room (maybe it was a slow Friday night, but they didn't have to have done this). The room and bed were comfortable, although the TV was a bit on the small size (not tiny, just not huge). The room had plenty of room for the two of us, and the queen bed fit our two larger frames nicely. The "Living Room" on the lobby level was quite comfortable, with free espresso drinks and computers available. Free wifi throughout the hotel. We didn't try the restaurant, but there is a Starbucks on the corner (two doors down) that opens quite early, so we had a nice breakfast and coffee there. We enjoyed our stay, and thought the price was great for a downtown SF hotel room. Our only complaint was that the window was dirty. It looked like some cleaning had gone on above us, and the soap/water had streaked our window.
Clean room and comfortable bed. Limited fitness center
I didn't like the size of the room too Small
Good view. Bed a bit soft.
I liked being able to purchase on the internet I did not like getting double charged for the stay because the KAYAK/AMOMA credit system was not working. I also did not like getting fraudulently charged for food I did not order nor a long distance phone call on a room phone that did not work. I will not be booking with either Hilton or Kayak in the future.
I honestly don't have nothing really good to say I booked a double room with 2 beds I get I queen bed couldn't even get a roll away we slept so uncomfortable it was the worst experience I had in a hotel I told the staff and they told me a manager would call me the next morning Bt never did worst hotel experience ever
can hear the foot steps of the people above me !
Extra thin walls, could hear children crying at 1am
The location was convenient, the bed was comfortable, and the staff was very pleasant and helpful. For such an expensive stay, there were few amenities. Traveling with an infant, it was very inconvenient not to have a fridge or microwave in the room. We ended up ordering a bottle warmer from Amazon Now because there was no other way to warm his bottle. Also, the internet connectivity was poor. The parking fee was very high. .
Thanks to everyone but Patricia and Usha were so amazing and pleasant N/A
Staff was nice helped out with everything I needed. Breakfast was good. Rooms clean and comfortable. If you are indecisive about hotels go with this one....won't be disappointed Being that it was super bowl weekend price was out of control
The view is the only thing we enjoyed. Horrible customer service. My fiancé and I were treated very poorly and when I talked to the manager Jeff, he was very apathetic. We asked for 2 bowls from Jeff later on and they never came. I had to go down to the front desk to grab the bowls myself. We also needed assistance with the television and no one ever came to help. If you are looking for a place where you are ignored and treated poorly for $200 plus a night then is your place. I am astounded that a place like the Hilton could hire such an awful manager as Jeff.
Beds were comfy, gym small, food in restaurant was tasty. Outdated showers, expensive food and room service, small gym.
sentral beliggenhet teppegulv på hele hotellet skapte ubehag grunnet allergihotellpersonale var tidvis gretne og lite serviceinstillt
Jeg likte beliggenheten veldig godt, og det er et fint hotell for en billig penge. Det er ikke private bad der, noe som kan være litt slitsomt (hvertfall hvis man er der en lengre periode). Og dobbelrommene er litt trange.
Location was good, lots of food choices nearby. Bit by Bedbugs, Shoebox room- way overpriced.
Small, decent room with your own sink. Common areas and bathrooms / showers cleaned very often. If you think of it like a combination of a hostel, the cot your parents bust out when you visit for the holidays, and couch surfing you'll be good. $50 cash deposit might not be obvious if you book through third-party sites. Rooms definitely have a cleaning product smell, so not a good fit for the chemically sensitive.
Their competitors are from third world.
Is good location very safe very cheap , bathroom very clean Good Internet connection Room very small smell very bad if you have a allergies don't go there not good for women's or young people sure is not good place for families or children it very noisy , this hotel is weekly pay if you got night or two still you will pay for the all week
Great location great price Shared bath very small room
The Balmoral hotel is a very basic accommodation option for anyone visiting San Francisco. It is truly central and the neighborhood is very convenient if you need to be close to the financial District/Chinatown. There is a Starbucks half a block away which opens as early as 3:30 AM but does close by 6:30 PM. There are restaurants nearby but the great majority of them close by 8 PM. If you plan to arrive late and have had no dinner do keep in mind that your food options will be limited. Subway which is a half a block away also closes like the rest of the other restaurants. There is a cash refundable deposit required of $50/room-if you happens to be without any cash, there is a HSBC ATM at the corner. In all rooms, a bath towel and hand towel is made available to the guest. They will also provide a roll of new toilet paper per room. Do keep in mind that the facility although being called a hotel, it houses short to long term guest. You will notice that at the “Check-In” process you will be presented with a four page document titled: “Rental Agreement”. The form includes a questionnaire asking if your last place of residence was less than a year-why did you leave the place. The advertised condition of shared bathroom is accurate but make notice that each floor has two toilets and 3 shower rooms per floor. I did not count the number of rooms but by my estimate the ratio is 2 toilets and 3 shower rooms to about 35 to 50 rooms per floor. The first night, there was a toilet plugged with paper and feces so the ratio drops to one toilet in that room. There are other toilets in the remaining floors. There is no toiletries provide (Shampoo and soap)-so don’t get caught without your own if staying at the property. Some rooms will have hard-wood flooring and some will be carpeted. The rooms are small and basic and equipped with a sink-no soap. Some rooms will have windows facing out to the street and some will face small inner court and other rooms. The distance front to front on windows is very close but not close to touch or jump but very close so keep in mind. The clientele is basically broken in three groups: 1) monthly or short term residents (which happen to be living there cause their economic condition won’t allow them to find a proper rental at an affordable price. 2) Some unsuspecting tourist drawn by the low price. It is truly economical when you compared other properties in this expensive destination. Some will be ok with the condition of the property but some may find it not acceptable. Do keep in mind you get what you pay for. I fall under this category and some of my experiences and opinions are based on this bias. My trip was due to a business trip and due to budgetary concerns, This is the property we stayed at. Safety wise I can’t say I felt unsafe but during my two night stay, I did overhear loud voices in the hall way of people loitering. Another night I could make out Marijuana smell-both I have no objection over but you may. I can share with you that I did not use their toilet but instead went to the Starbucks half a block away-they were cleaner! Shower after my trip was over and back at home. 3)The last group of people I could see was young professionals. Very well dressed people sporting apple watches and business casual apparel. I did not speak to any of them but I can imagine the backstory of why they were staying there. Newly college graduate looking for an interview with the financial institutions in the neighborhood who can’t afford another option for housing while in town for interviews.
The staff was helpful It's a hostel. With various junkies walking in and out all day. On my blinds was a giant wad of recently chewed gum, there were also crumbs on my bed sheets