The hotel design is stunning, the rooms are comfortable and stylish and the location is great. The staff were inexperienced and service consequently slow.
We liked the location, the building, the interior design and the friendly staff. We also like d the fact that it was brand new and everything was clean. We could use a writing area in the room a stand for the suitcase and hooks for the towels in the bathroom.
The service provided from all the staff, very friendly and sincere. There is no weighting machine for guest to weight their luggage to avoid being tax. Shortage of multi plug.
Perfectly situated in the Opera District of Paris
Reasonable sized room for urban Paris. Good Wifi, Nice bathroom. Hotel staff was not responsive. Also, they cancelled my dinner reservation, even though I told them to confirm it. I was upset.
It's a 4 star hotel that is well worth its stars, providing an excellent service to the travellor: slippers and bathrobe available in the room, generous flasks with shampoo, body lotion and shower gel - very much appreciated especially for those who travel with only their handluggage!
I enjoyed staying at this hotel! It is really great and staff is very helpfull and nice! We had a great room! The breakfast was delicious and athmosphere of the hotel is very nice although it is a splendid style for not everyone to understand! For some people room maybe dark but it is a design and for us it was great! If the prices will remain the same next year we definetely will stay only in this hotel! Thank you for a wonderfull staying in your hotel! I would like to give advice for russian travellers, it is better to pay for the room by cash at check-in, becausу the hotel first make a pre-authorisation and the at check out they charge money from the card and it takes a lot of time for the bank to return money back. Please note also that a day before check-in the hotel blockes amount for the first night on the credit card!
Location is perfect, I like a still of the rooms... Room is very small and bathroom and toilet is not so big,
Location was good. The room was terrible, no operable window, flooded bathroom from roll in shower. AC ran non-stop, room was too small with nowhere to sit, set luggage and the rate was ridiculous considering. Nowhere near four star accommodations.
the room and lobby Inexperienced staff
The location is fantastic and the metro close by to get to all the sights. Breakfast was a little disorganised and the shower tends to leak all over the floor as the shower door does not keep the water in. I would say that they could provide better service in the bar as it was hard to find someone when wanting a drink which I would not expect from a 4 star hotel.
Kind staffs, good location small room
The W Paris Opera Team are all very focused on customer service. we felt at home the minute we got there. The hotel is impeccably clean, rooms are larger than I expected, and you cant beat the location
Location No place to put toiletries in the bathroom
Location is superb! It's close to the Opera, which makes it possible for us girls to attend a nice show in the late evening without too much worry. The cozy room is clean, which meets my expectation of a W. I don't like, hate, the room design. the Cozy room has a very small and dark restroom (all walls are painted in black only with a very deem and small wall lamp). The shower room, although it's independent from the restroom, has a very cheap-looking floor.
Location, courtesey Room too small, lack of free amenities in the room.
Location, bed, staff they don't provide Shampoo, and 1 Soda at 8 Euros is Expensive
The staff was extremely helpful and accomodating. We arrived a couple hours before check-in and received a room right away. We were surprised later w/chocolates & champagne, as a 35th anniversary gift. They helped us to easily navigate the city, as well. I wish the closet could have been larger but I think the room & storage accomodations are standard for Paris.
good loaction great staff - room was a bit small but this is paris
excellent view (opera garnier) & close to many hot places very small room
Their 'whatever/whenever' service is legit, very friendly courteous staff, location is in the heart of everything, half block from the Opera metro. A little of 'The Fifth Element' in style made a couple things confusing or complex, took a while to figure out the rainforest shower, for example.
Loved the location. If you visit Paris, get a subway pass. They are efficient, on time but sometimes crowded. The W is near two different stops which makes it easy to get around Paris. The room was small and lacked some privacy for freshening up in the morning.
The situation was excellent..right in the city centre. The staff were very efficient and helpful. No
Location of hotel, service at hotel, room condition & room facility, everything is satisfactory level. As minor negative impression, noise from other room is loud a little bit.
For the one night I stayed this struck me as a delightfully elegant, superbly located, old fashioned hotel that feels rather luxurious with it's thick carpets, old world furniture and generously sized rooms all at a great price.
Availability of hamman and sauna for the guest as well as gym
The deskstaff permitted us morning check in after our 12 hour flight. A blessing on them. The breakfast and internet were not used due to extravagent cost. I always prefer to have a newspaper in the lobby or the room. Had neither
Location and style Noise of footsteps and child running about from room above. Incorrect account and delay in responding to this - as yet no response.
Staffs are very friendly and helpful. It takes 10 stairs to reach the elevator.
Perfect location to walk to all the obvious attractions; 5 mins to Opera, 20 mins to Louvre, etc. Staff attentive & friendly > barman in particular was excellent.
Location was great. Hotel was intimate. A nice boutique hotel. Breakfast should have been included. Most guests had breakfast included. On the first day, the restaurant told me it was included, and then I found out we were charged 35 eu pp. Bed were not very comfortable.
It is a beautiful hotel and very luxurious. no.
Excellent ubication, service and personnel attention exceeds expectations particularly the Concierge staff. Cafe de La Paix stills very good.
The location was excellent. Can access to most of touristic place, including Marais, St. Germain des pres, etc. This is not only InterContinental Paris Le Grand, but...I think the room rate of hotels in Paris is way too high. I stayed in one of standard rooms and it was 395 euros...and the rack rate is 700 euros per night for the same room !
I was very disappointed because of the air condition, I was keep telling the hotel everyday and every hour during my stay to fix the air condition but they did nothing and keep saying we cannot do anything more, the room was hot and couldn't stay comfort or sleep!
The bathroom was noisy from the fan
I liked very much the luxury of the rooms and of course the perfect location in the heart of paris. the best cafes and food. and the very welcoming and helpful staff. Not at all.
It was great and very luxury hotel the spa and restaurant was very nice
It is a very luxurious and well located hotel Most of the staff is very inpolite! We could not check in on time, one of our rooms was ready only 1 hour after correct check in time and the other one 4 hours later. In the meantime, no forecast was given and a lot of other guests were able to check in.
I liked the location that provides easy access to the most important business, banking, touristic and shopping places. I would prefer to stay in modern hotel with new design and young profile, and in particular I need to have free access to the internet. This service is not a privilege these days ans all hotels provide it free.
Very central to major shopping centres.the staff are very cordial and helpful Very slow restaurant services,we had to wait almost one hour before our meal came that was in the main restaurant in the evening.i would not recomend guests to eat at the hotel.the food is expensive and not up to standard.would recomend the hotel except for the food
The laocation to the stores To far away from the lifts and services, a mouse where food was being served.
The quiet ordeliness of the hotel, location and general ambience of the area. I thought the price was excessive given the size of the room
Excellent location, excellent hotel, staff extremely professional and friendly. Really nothing
Very central, easy to get to, lovely room Unable to use bar or restaurant on night we were there - booked for a private function also for lunch next day - would not even serve us a drink in the salon
I think the music in the lobby is too loud and not at all "easy going" It was kind of difficult to have a normal conversation.
The location The bed
The concierge was excellent. Gave us lots of info on where to go for restaurants, shops etc
Central location, close to sites and metro, beautiful hotel Smoking in Bar area
The hotel staff were very helpful and made our stay in a foreign country feel like home. The location of the hotel is excellent as you can walk around a lot of the points of interest.
Very pleasant staff throughout the hotel. Well insulated and therefore quiet room. Efficient air-conditioning. Truly excellent breakfast (everything fresh & top quality). room decor could be "freshened up"
It was horrible !!!! i think also it should be just 1star hotel not a 4star hotel, i never been anywhere like this horrible place its just llike a zoo !!!! the hotel with out any star !!!!!!
Modern and well situated No variety in the breakfast buffet
Almost averything. Rooms a little small, but nice...
the hotel has a very good location and I enjoyed been close to the centre poor breakfast
V. Friendly Staff. Room was big for Paris. Central Location. V. Nice Area
the location is very suitable for first time travellers to paris, easy to get to anywhere. the majority of the staffs were very nice and helpful, always ready to help out tourists with helpful information. what they lack in size of the rooms, they make it back on their quality serivce attitudes. the breakfast were very nice as well. the size of the rooms were a bit small. the tv channels did not offer more choices.
Location, friendly staff
location, staff courtesy lift is far too toght and slow, room quite small
Location was fantastic and the Hotel was high in quality
Great location, lovely room and very friendly, helpful staff.The breakfast was also very good. Free wi-fi would be great or a flat charge for 24 hours.
Great situation, good staff, good rooms. Didn't always get coffee and milk replaced each day
excellent location, but 500 eur is definetely tooooooo much!
Nothing except for location. Poor breakfast, too small rooms, not cleanliness..
最低15文字以上ご入力ください Wifi in room showed no antenna on pc, and could not access from room..
The Ambassador is a beautiful hotel with an excellent, staff. Their proximity to the Opera, the train station and all of the Paris sites make it an ideal location for a business or pleasure trip.
personnel at reception and in general were very nice.Price of room too high at 2000+ Euros for 4 nights.This is not a five star. doorman was very rude
Perfect location, space (room and facilities), cleaness Staff fighting between themselves during breakfast and not providing expected service for a 4*. Check-in too long because out of the 3 clercks only one could make the necessary credit card operations. Level of service not at the level of the SAS I go often in Brussels close to cathedral...
It was a good location towards business I was doing in Paris. The Tv did not work. The room service was not good. They where friendly but forgetful and not very sufficient.
The location of the hotel was good. The room was very small and old, it has not been renewed for ages. Bathroom roof and walls had apparently some mold on them, and the whole room smelled on mold when entering the room. The hotel is not worth the rate we paid for it (210e per night). Some personnel on the breakfast were very rude to the customers noting them about something had run out in the breakfast buffet.
I liked the location, the staff and the rooms. All in all a very pleasant hotel on a good location. The breakfast is too expensive. You can better go to one of the cafe's near by.
We liked the place, the people, the places around. It was very, very cozy. Everything just wonderful. It stays in a very good area, close to all the famous monuments, and it is so easy to take the metro. No problems at all ! We found everything we needed. We can surely recomend this place to everybody.
the staff, the service, the location, the rooms is better to offer twin beds if its for bussiness visits
The tv in the bath was a nice treat
Good location, nice room and good bathroom with TV in the bath. Maybe not suitable for children as it seems to be in the middle of an area of adult shops!
Very well-appointed, well-situated, thoughtful and helpful staff
Det var en fantastisk bra standard på leiligheten. Leligheten var litt støvete når vi overtok den. Kunne nok vært vasket en gang til.
At det var sentralt. Renholdspersonalet
Veldig bra beliggenhet. Perfekt utgangspunkt for et opphold i Paris. Rommene var bra og godt utstyrt. I løpet av en ukes opphold fikk vi ikke nytt toalettpapir eller håndklær. Det var heller ikke internett på rommene, noe de reklamerer med. Ble lovet at de skulle fikse internett i vegguttaket på rommet vårt en av de første dagene vi var der men dette skjedde aldri.
From the reviews on the site the hotel seemed quite nice. However, when we arrived to our room we were in shock. The room wasnt clean, everything was old and many things were broken. Not at all what we expected at € 170,00 a night! Also breakfast was poor. Dont go here people! See all above!!!
There was very quiet.
Location, price, size of the room, breakfast This hotel only appear a good hotel at a first look, but it's enough to go beyond the hall to see that it's far from it. Every detail is fake and made to cover the uglyness laying underneath. Anyway the worst thing was the stink coming from the toilet (that was without any window or fan) that was spreading through the whole room; we partially solved this issue keeping the room window opened all day long, but this workaround it's not easily applicable in winter or summer. I cannot imagine what could mean to have that stink in the room without the possibility to constantly keep the window open. Of course I'll never come back to this hotel: its main advantage (the location) its not so important in a well served city like Paris
Staff was great and the breakfast service was very good. Room was small and dated.
Some staff members were so helpful and close to the metro and city centre It wasn't so comfortable breakfast and bathroom wasn't proper