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Reasonable sized room for urban Paris. Good Wifi, Nice bathroom. Hotel staff was not responsive. Also, they cancelled my dinner reservation, even though I told them to confirm it. I was upset.
Location is perfect, I like a still of the rooms... Room is very small and bathroom and toilet is not so big,
Location was good. The room was terrible, no operable window, flooded bathroom from roll in shower. AC ran non-stop, room was too small with nowhere to sit, set luggage and the rate was ridiculous considering. Nowhere near four star accommodations.
The hotel design is stunning, the rooms are comfortable and stylish and the location is great. The staff were inexperienced and service consequently slow.
the room and lobby Inexperienced staff
Perfectly situated in the Opera District of Paris
We liked the location, the building, the interior design and the friendly staff. We also like d the fact that it was brand new and everything was clean. We could use a writing area in the room a stand for the suitcase and hooks for the towels in the bathroom.
I enjoyed staying at this hotel! It is really great and staff is very helpfull and nice! We had a great room! The breakfast was delicious and athmosphere of the hotel is very nice although it is a splendid style for not everyone to understand! For some people room maybe dark but it is a design and for us it was great! If the prices will remain the same next year we definetely will stay only in this hotel! Thank you for a wonderfull staying in your hotel! I would like to give advice for russian travellers, it is better to pay for the room by cash at check-in, becausу the hotel first make a pre-authorisation and the at check out they charge money from the card and it takes a lot of time for the bank to return money back. Please note also that a day before check-in the hotel blockes amount for the first night on the credit card!
The location is fantastic and the metro close by to get to all the sights. Breakfast was a little disorganised and the shower tends to leak all over the floor as the shower door does not keep the water in. I would say that they could provide better service in the bar as it was hard to find someone when wanting a drink which I would not expect from a 4 star hotel.
The service provided from all the staff, very friendly and sincere. There is no weighting machine for guest to weight their luggage to avoid being tax. Shortage of multi plug.
It's a 4 star hotel that is well worth its stars, providing an excellent service to the travellor: slippers and bathrobe available in the room, generous flasks with shampoo, body lotion and shower gel - very much appreciated especially for those who travel with only their handluggage!
Location is superb! It's close to the Opera, which makes it possible for us girls to attend a nice show in the late evening without too much worry. The cozy room is clean, which meets my expectation of a W. I don't like, hate, the room design. the Cozy room has a very small and dark restroom (all walls are painted in black only with a very deem and small wall lamp). The shower room, although it's independent from the restroom, has a very cheap-looking floor.
Location, bed, staff they don't provide Shampoo, and 1 Soda at 8 Euros is Expensive
good loaction great staff - room was a bit small but this is paris
Their 'whatever/whenever' service is legit, very friendly courteous staff, location is in the heart of everything, half block from the Opera metro. A little of 'The Fifth Element' in style made a couple things confusing or complex, took a while to figure out the rainforest shower, for example.
Location, courtesey Room too small, lack of free amenities in the room.
The W Paris Opera Team are all very focused on customer service. we felt at home the minute we got there. The hotel is impeccably clean, rooms are larger than I expected, and you cant beat the location
excellent view (opera garnier) & close to many hot places very small room
Loved the location. If you visit Paris, get a subway pass. They are efficient, on time but sometimes crowded. The W is near two different stops which makes it easy to get around Paris. The room was small and lacked some privacy for freshening up in the morning.
The staff was extremely helpful and accomodating. We arrived a couple hours before check-in and received a room right away. We were surprised later w/chocolates & champagne, as a 35th anniversary gift. They helped us to easily navigate the city, as well. I wish the closet could have been larger but I think the room & storage accomodations are standard for Paris.
Kind staffs, good location small room
Location No place to put toiletries in the bathroom
Perfect location to walk to all the obvious attractions; 5 mins to Opera, 20 mins to Louvre, etc. Staff attentive & friendly > barman in particular was excellent.
For the one night I stayed this struck me as a delightfully elegant, superbly located, old fashioned hotel that feels rather luxurious with it's thick carpets, old world furniture and generously sized rooms all at a great price.
Availability of hamman and sauna for the guest as well as gym
Location was great. Hotel was intimate. A nice boutique hotel. Breakfast should have been included. Most guests had breakfast included. On the first day, the restaurant told me it was included, and then I found out we were charged 35 eu pp. Bed were not very comfortable.
Location and style Noise of footsteps and child running about from room above. Incorrect account and delay in responding to this - as yet no response.
Staffs are very friendly and helpful. It takes 10 stairs to reach the elevator.
Location of hotel, service at hotel, room condition & room facility, everything is satisfactory level. As minor negative impression, noise from other room is loud a little bit.
The situation was excellent..right in the city centre. The staff were very efficient and helpful. No
The deskstaff permitted us morning check in after our 12 hour flight. A blessing on them. The breakfast and internet were not used due to extravagent cost. I always prefer to have a newspaper in the lobby or the room. Had neither
It was great and very luxury hotel the spa and restaurant was very nice
Excellent ubication, service and personnel attention exceeds expectations particularly the Concierge staff. Cafe de La Paix stills very good.
The laocation to the stores To far away from the lifts and services, a mouse where food was being served.
The location was excellent. Can access to most of touristic place, including Marais, St. Germain des pres, etc. This is not only InterContinental Paris Le Grand, but...I think the room rate of hotels in Paris is way too high. I stayed in one of standard rooms and it was 395 euros...and the rack rate is 700 euros per night for the same room !
I liked very much the luxury of the rooms and of course the perfect location in the heart of paris. the best cafes and food. and the very welcoming and helpful staff. Not at all.
Very central to major shopping centres.the staff are very cordial and helpful Very slow restaurant services,we had to wait almost one hour before our meal came that was in the main restaurant in the evening.i would not recomend guests to eat at the hotel.the food is expensive and not up to standard.would recomend the hotel except for the food
The bathroom was noisy from the fan
I liked the location that provides easy access to the most important business, banking, touristic and shopping places. I would prefer to stay in modern hotel with new design and young profile, and in particular I need to have free access to the internet. This service is not a privilege these days ans all hotels provide it free.
It is a very luxurious and well located hotel Most of the staff is very inpolite! We could not check in on time, one of our rooms was ready only 1 hour after correct check in time and the other one 4 hours later. In the meantime, no forecast was given and a lot of other guests were able to check in.
I was very disappointed because of the air condition, I was keep telling the hotel everyday and every hour during my stay to fix the air condition but they did nothing and keep saying we cannot do anything more, the room was hot and couldn't stay comfort or sleep!
It is a beautiful hotel and very luxurious. no.
At det var sentralt. Renholdspersonalet
Det var en fantastisk bra standard på leiligheten. Leligheten var litt støvete når vi overtok den. Kunne nok vært vasket en gang til.
Veldig bra beliggenhet. Perfekt utgangspunkt for et opphold i Paris. Rommene var bra og godt utstyrt. I løpet av en ukes opphold fikk vi ikke nytt toalettpapir eller håndklær. Det var heller ikke internett på rommene, noe de reklamerer med. Ble lovet at de skulle fikse internett i vegguttaket på rommet vårt en av de første dagene vi var der men dette skjedde aldri.
location, front desk is friendly the room and bed are too small.
Friendly and helpful staff. Very good location for culture and shopping, tucked away in a calm street with nice small stores and cafés. We didn't try the breakfast so we can't judge that. Very good value for the price we paid! Amenities and facilities were a bit basic for a 4 star hotel. Photos on the site were more promising than reality of rooms.
The staff were generally friendly and helpful and the room was of a good size for Paris. A little run down and frayed at the edges and certainly nothing like I would expect from a four star hotel. Not good value for money at all.
location. decoration of rooms
Really near to everything And friendly staff Rooms a little dated but very comfy.
The staff was great, really helpful and really nice. Location is ideal just next to La Madeleine and all shopping malls (if you are a shopping fan). The room size was good compared to other Parisian hotels. Not a 4 star hotel....rather an excellent 2 star or a good 3 star hotel when it comes to facilities, rooms, etc...needs a better lobby area, more classy reception space and more luxurious room furniture.
The people there are simply fantastic...smiling, helpful, and genuinely interested in your having a very pleasant stay.
The hotel is at walking distance from the main touristic places. The lift was not working during part of our stay, but this was not a big inconvenience, as we were not staying in a high floor.
Very friendly, helpful staff. Comfortable room. Good bathroom + shower. Great location (5-10 min from Louvre/ Champs Elysees etc). Great restaurant with friendly service just across the road (think it was called La Table du Vin du Vignon, or something like that)
Very pleasant staff throughout the hotel. Well insulated and therefore quiet room. Efficient air-conditioning. Truly excellent breakfast (everything fresh & top quality). room decor could be "freshened up"
The concierge was excellent. Gave us lots of info on where to go for restaurants, shops etc
Very central, easy to get to, lovely room Unable to use bar or restaurant on night we were there - booked for a private function also for lunch next day - would not even serve us a drink in the salon
Central location, close to sites and metro, beautiful hotel Smoking in Bar area
The hotel staff were very helpful and made our stay in a foreign country feel like home. The location of the hotel is excellent as you can walk around a lot of the points of interest.
Excellent location, excellent hotel, staff extremely professional and friendly. Really nothing
The quiet ordeliness of the hotel, location and general ambience of the area. I thought the price was excessive given the size of the room
I think the music in the lobby is too loud and not at all "easy going" It was kind of difficult to have a normal conversation.
The location The bed