Cartagena Hoteller

No negative at all , every thing was excellent

I liked the fact they had a travel agency to book my trips day before. The pool is huge lots of space. The pool bar is great. Great drinks. Check in was fast and they even signed me up with a hilton account for free. I asked to leave my luggage for my flight so i could do some extra stuff and they helped me with that. So i was very happy. Me and my fiancé were treated like royal. I would come back. Thank you Hilton Cartagena!!! Didnt like that fact i got a lil hot at night. So i had to get up at night and reset the air conditioner. I asked for a late check out but they didnt have the space. The hotel was booked 100%. All around i dont have not really bad to say.

The location was fantastic very helpful staff I would definitely would come back again.

I'd give a 7 out of 10 The room smelled like mold They send someone in to refresh it and it was a little better One day they didn't send the maids to clean it until 4pm when I called and complained

Staff very profesional and courteous. Location was excelent. Facilities were on the mark. Nothing noted.

Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool! Some of the amenities could use some updating (i.e. wood floors, gym, etc.)

Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city. The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.

Great staff! Everyone was so nice & went above & beyond to make sure everything was taken care of.

Nice location, beautiful rooftop, good Service. The staff from the hotel wanted to charge as taxes already paid by Internet.

We liked everything about the Ananda Hotel, the concierge was most helpful with restaurants and getting around. We took the advice of others that had stayed there and had dinner at the Hotel, it was excellent and good value. Breakfast was included and was again excellent. Nothing not to like.