Cartagena Hoteller

Fordeler: everything was perfect bar tenders where great

Ulemper: n/a

Fordeler: lovely hotel.beautiful surroundings.great food.excellent spa

Fordeler: The hotel was excellent and loved the attention to detail. The staff was very personable and we felt like we were in our own cozy home. My niece had a wonderful time and was treated like a queen. ...

Ulemper: My only complaint is that the service in the restaurant was extremely slow for dinner. I am not sure if they were short staffed or what but they need to do a better job with that. 3 hour wait is not ...

Fordeler: The hotel is very nice

Ulemper: Nothing

Fordeler: It was a pleasure staying in this beautiful hotel. The staff was warm and very helpful. The breakfasts were delicious. We love staying a Casa San Agustin.

Fordeler: Excelente accomodations, delicious food, beautiful and charming hotel, beautiful neighbourhood, staff very professional and kind.

Ulemper: To leave so soon.

Fordeler: Pool, very comfortable bed

Fordeler: Excellent services on all expects.

Ulemper: Maps for the old town. Better reading lights.

Fordeler: Breakfast was included and not just a typical buffet. They have a menu in which you could order whatever you wanted to be cooked. The scented aroma of the hotel was pure bliss! Calming and needed...

Fordeler: Elegant, sophisticated olde world boutique hotel. Quiet, understated in the beautiful, historic district within Cartagenea's walls, with cantilevered balconies, tumbling bougainvillea. Best ...

Ulemper: Having to leave after only 4 nights.

Fordeler: The good: Very nice staff. Beautiful indoor pool and charming architecture. Comfortable beds. You cannot beat the location. The bad: On our first night they put us in a terrible room (#105.) DO NOT ACCEPT THIS ROOM. ASK TO SEE YOUR ROOM BEFORE ACCEPTING. The room was dark, noisy, with a tiny window and a bathroom that was not air conditioned and had a window opening to the street that could not be closed! Again, be careful with the rooms because some are terrible. In the end, however, after staying in a decent room for several nights but which began to smell of sewage we were moved to a lovely room. The other issue is that the menu doesn't change and, after several days of the same selections we wanted variety. Overall, if you get the right room, it's an excellent hotel with very nice staff.

Fordeler: The hotel is beautiful. The staff is always willing to help to make sure your stay is unforgettable. The restaurant ALMA, located in the hotel, is one of the best restaurants in Cartagena. If you are going to spend time in the hotel and are with someone special, this is the place to stay. Unlike the bigger luxury hotels in Cartagena, this hotel offers a more personal/intimate service since there are only about 30 rooms! One of my favorite parts was the coconut treats that the staff leaves in your room every night, which are made in the hotel. I liked them so much, i bought a dozen to bring back with me!

Ulemper: There were very few down sides to our stay, but there was some pressure cleaning of the pool area being done at night until 2am, which was a bit load/disturbing. Also, there are some parts of the hotel that you have to be quite in since some guests complain about everything (the roof sun deck is one of those areas)!

Fordeler: Amazing hotel, placed in a historical site, close to the main attractions. Staff so kind, attencious and pollited.

Ulemper: Nothing

Fordeler: Beutifull gorgeous hotel. I was in the suite delux Room fabulous, restaurants Espectacular.

Ulemper: Customer phone service, because I am so sad and disappointed , my travel hair iron was missing from my room and I call to customer service 5 times, each time I did call, they promise to contact the ...

Ulemper: Noise from the street

Fordeler: Decor, comfort, helpful staff

Ulemper: Promised garden room, we stayed on second floor balcony faced a wall

Fordeler: Excellent location, a stylish hotel in the heart of historic Cartagena

Fordeler: the ambiance of an old cloister converted into first class hotel

Ulemper: Nothing

Fordeler: Everything

Fordeler: Flott beliggenhet, god atmisphære, lyst og luftig, stort flott ,svømmebasseng, hjelpsomt og hyggelig personalet og nydelig frokost med mye deilig frukt trekker opp.

Ulemper: Rom i første etage, var ganske mørkt og lite. Men det som trekker ned er at det ikke var mulig å regulere temperaturen i dusjen selv om håndverker var innom to ganger i løpet av oppholdet. Det var ...

Fordeler: Everything

Ulemper: Nothing

Fordeler: Excellent service and staff. Beautiful rooms and hotel in general. Will definitely stay again on future trips back to Cartagena.

Ulemper: Nothing LOVED everything!

Fordeler: Location, decoration, room, pool

Ulemper: Staff at the restaurant and pool a bit too slow

Fordeler: The staff was exceptional. The pool had great views with plenty of chairs to lounge in. The room was so clean and beautiful. Awesome shower and comfortable bed. The staff was extremely sweet and the ...

Ulemper: Honestly nothing- we had a wonderful experience here.

Fordeler: We came in our honeymoon and the experience in the hotel was absolutely amazing. The customer service was really professional, personalized and outstanding. The breakfast 'a la carta' is ...

Fordeler: Great location in the centre of the Old Town, the staff were very friendly and attentive, the rooms and restaurant are stylish. A real 'Boutique' feel.

Ulemper: Not much space to sit around the pool - if the hotel is full you migt struggle!

Fordeler: The staff were great and their recommendations for things to do were fantastic. By comparison to some of the other hotels we visited during our stay, the size and feel of the rooftop pool was ...

Ulemper: we had a great experience but the one minor thing that was an irritant was that our shower did not drain well and there were pools of standing water during and after the shower

Ulemper: So much humidty in the room. The room smells humid.

Fordeler: The friendly staff was outstanding. The morning breakfast buffet offered a great variety of lovely fresh foods. The rooms were beautifully appointed. The rooftop pool was refreshing and gorgeous. All...

Ulemper: The heavy doors and chatter in the hallways were a bit noisy at times during the mid day hours. It was quiet at night which is important! Request a room off the beaten path and you will be fine.

Ulemper: Our room was on the first floor and looked out on to the lobby of the hotel. In the mornings, it was loud - people would be having breakfast right outside our room, we could hear everything! At night ...

Fordeler: Beautiful boutique luxury hotel. Staff was very helpful and friendly. Great location in Cartagena. Amazing roof top pool!

Ulemper: Some of the amenities could use some updating (i.e. wood floors, gym, etc.)

Fordeler: Welcoming, warm staff (with special mention to Vivianna); the rooms and particularly the comfort of the bed and the amazing shower; the plentiful, delicious breakfast each morning; and the phenomenal rooftop pool. The common areas are serene and beautiful, and the hotel is centrally located within the walled city.

Ulemper: The concierge staff, while very responsive and helpful in advance of the trip, dropped the ball in following thru on all reservations and we missed out on a day trip to the Rosario Islands. The mishap was apparently due to a miscommunication with a former hotel employee. The hotel ended up treating us to a very nice city tour, but we were disappointed to have missed out on the island excursion. This was avoidable (hotel staff confirmed the itinerary just days before the trip); however, things worked out relatively satisfactorily in the end, and the hotel staff was very apologetic.

Fordeler: Charming old colonial house. Excelente staff . Everything is well maintained and clean

Ulemper: Breakfast could be better. It's easier to have a small buffet and order a la carte whatever extra you want. A better bread selection would be nice.

Fordeler: Location, service, amenities.

Fordeler: The colonial aspects, pool was nice and good location

Ulemper: Its noisy, the bathrooms are joined by an open air area straight up to the roof so you hear EVERYTHING from your upstairs neighbour and vice versa. Music is played every night, this is quite loud and ...

Fordeler: This is a stylish hotel in an excellent location.The breakfast was delicious and the staff are very friendly.We loved the roof top pool and seating area.

Fordeler: very good hotel, old colonial mansion totally refurbushed with good taste - with very good and dedicated services Luxury and perfect

Ulemper: nothing

Fordeler: The staff and hotel itself were STUNNING, suuuper friendly, and wonderfully located.

Ulemper: Th bathroom in our room was the only thing not air conditioned and had access to mosquitos.. every time we went in to shower or use the bathroom was like going into a shark tank and coming out with a ...

Fordeler: Outstanding staff, excellent service, awesome breakfasts that were selected from a menu..staff also provided good advise on areas to explore in Cartagena.

Ulemper: Unrelated to hotel.. a family with five young undisciplined boys were also guests at the hotel at the same time we were, this on occasion negatively effected reading a book by the pool. As retired ...

Fordeler: The Ananda Hotel Boutique is a beautiful oasis in the heart of the Old City within Cartagena. The rooftop jacuzzi and sunbathing area is exceptionally relaxing and provides a 360 degree of the city...

Ulemper: The only thing to remotely complain about is that the staff was a little standoffish. Very accommodating if asked but I felt they could have been slightly more forward in approaching the guests. Case...

Fordeler: Amanda was even more beautiful than the pictures. The staff could not have been more friendly and helpful. We have very limited Spanish, but that was not at all an issue. Plenty of English speakers...

Ulemper: Nothing

Ulemper: Low water pressure

Fordeler: The location is good

Ulemper: Hotel charged us $300 dollars upon checkout for VAT & city taxes even though we booked and paid through KAYAK!! No bill was given!! No gym, no buffet breakfast, mediocre service simple room, simple shower, nothing special except the location. Won't recommend this hotel. Go for Helton or intercontinental.

Fordeler: We liked everything about the Ananda Hotel, the concierge was most helpful with restaurants and getting around. We took the advice of others that had stayed there and had dinner at the Hotel, it was excellent and good value. Breakfast was included and was again excellent.

Ulemper: Nothing not to like.

Fordeler: Location

Ulemper: This is NOT a five star hotel. When we arrived at midnight it took the front desk 30 min to get us in our roo Bc they didn't know if it was ready! . Also, the rooms were also damp and ...

Fordeler: Nearby all point of interests Great and helpful staff

Ulemper: There was construction in the building behind us and they were starting at 7am everyday which it was extremely irritating and difficult to fully enjoy our stay. Toilet didn't flush well but it ...

Fordeler: The hotel was elegant and comfortable, centrally located and good value for money. The staff were very friendly and helpful.

Ulemper: My credit card was inadvertently charged twice for our stay, once when I booked on Booking.com and again when we checked out. The staff agreed to refund the charge, but it took four weeks.

Fordeler: The location within the walled town was excellent, easy walking distance to top restaurants and attractions. The hotel was very well appointed and the staff were excellent, Luisa and Yesid were ...

Ulemper: Surprisingly there was no laundry service offered however Beer and Laundry was only a short walk away offering a great laundry service at a very reasonable price

Fordeler: The staff is really friendly ... And the place is amazing to disconect yourself...

Ulemper: Nothing... Everything went well witht the hotel!

Fordeler: Location, atmosphere, room, rooftop pool, common areas

Fordeler: We loved casa quero. We think it needs some small updates to room and bathroom but the staff more than makes up for it. Luisa and the staff there are like family. They are the most helpful and ...

Fordeler: Beautiful hotel.

Ulemper: Poor breakfast with old breads and few options, air conditioner old with big noise, staff not prepared to receive us at the night of our arrival. They lost an international vaccines certificate from ...

Fordeler: Awesome Casa right in great neighbourhood of old town Great welcome, personalized service, awesome rooms, nice rooftop small pool

Ulemper: Have to turn on the shower for over 5 mins for the hot water to be onn

Fordeler: The service was EXCELLENT! Everything clean, food delicious, great rooftop.

Fordeler: Servicen var utmerket! Alt rent, deilig mat, flott takterrasse.

Fordeler: Very happy with this hotel. Staff is very friendly and always ready to help. Excellent location inside the old town. All touristic places, bars and restaurants are within walking distances. The room ...

Ulemper: The breakfast is good, but could be better and include more variety of food.

Fordeler: Excellent services, tasty breakfast, beautiful rooms and comfy room with nice amenities. The location is the best! We took the transportation services arranged by the hotel for the airport transfer ...

Fordeler: Very quite beautifull boutique hotel. Located within walking distance to all the historical plazas and churches. Best service ever. Felipe makes the best mojitos.

Fordeler: The location was the best part, in the middle of ciudad amurallada, everything was nearby. The room wasn`t big but really confy (my parents and I had enough room for the three of us) and it the hotel ...

Ulemper: The breakfast should be a buffet type or something different, the menu didn`t have a lot to choose and there was only one waiter that you can see the he wasn`t enough for all the clients.

Fordeler: Great hotel design, nice rooms, great service, great breakfast

Ulemper: Pool service took very long time ,o)

Fordeler: Attention. Location. Design. Elegant.

Ulemper: Bed mattress; breakfast coins improve

Fordeler: Location and the interior

Ulemper: Nothing.

Fordeler: Great location and luxurious stay. Lounge in particular was a delight

Ulemper: Some noise from the street

Fordeler: Felt like we were in a private villa! Whole place beautifully decorated with Restoration Hardware feel. Entire 3rd floor were huge living and breakfast rooms for all guests. Excellent for relaxing, ...

Ulemper: EVERYTHING WAS FANTASTIC!

Fordeler: I booked at the last minute and got a very good fare for the time of the year. I was expecting something nice but was blown away by how nice the hotel was. Room and bathroom were excellent. The staff ...

Ulemper: Lots of stairs, it wasn't an issue for me but for could be an issue for some.

Fordeler: The service was excellent and the included breakfast was amazing (mostly typical breakfast from Cartagena)! Juan took great care of us during breakfast and his service was on point every day! Roberto, Jessica and another young lady (I'm sorry i forgot her name) helped with restaurant reservations/recommendations! The hotel is very intimate and well done, only 12 rooms. The rooms were great, but my favorite part was the shower (strong pressure, which feels amazing after a day of sun tanning)! The roof top pool is perfect for having a couple of drinks, while getting some sun! Loved this hotel and will return! The overall experience was more than we expected (and we had high expectations)!

Ulemper: Make sure you request a room that does not face the street, since the taxi's are more than trigger happy with their horns! Also, there are two night clubs across the street which will keep you up if you are a light sleeper! Guess that stayed in rooms that face the interior said that they could not hear anything!

Fordeler: 1. Great Location ! 2. Property perfectly furnish 3. Friendly and helpfull staffs.

Fordeler: It was fantastic!! Staff really nice and helpful. Rooms really good, big, clean, beds were super! the bathroom spacious and all extremely clean! Super big plus, the swimming pool on the roof... no ...

Ulemper: Nothing, if you can stay here, stay, best way of rest from the warm city during the day!!!

Fordeler: Excellent service with a smile every time. Room was extremely quiet and very comfortable.

Ulemper: pool area closes at 7pm

Fordeler: Everything. The staff, the rooms, the facilities. Location is in a perfect part of the old town. Easy to get everywhere by foot. Pool has a fantastic view from the roof of the hotel. Rooms were just ...

Fordeler: Excellent location in the walled city. Close to everything. Best views of cartegena from the rooftop pool. Room was clean and comfortable with best shower pressures and temperature in my whole trip

Ulemper: This property needs to work harder to make this one of the worlds great hotels. Staff apathetic, disorganised and slow at reception. At times lacking basic courtesies. Property has nice facilities but...

Fordeler: Beautiful rooftop pool and restaurant.

Ulemper: For the first night i was in a really disappointing room, it was noisy and small with no windows (only onto the courtyard). I'd stayed at the hotel before in a different room/floor, so knew ...

Fordeler: Beautifully renovated classic hotel in perfect location. Large, well appointed rooms and helpful staff

Ulemper: Could have included breakfast in the tarrif. Courtyard view did not afford privacy, but accept that we could have upgraded to a room with an external view.

Fordeler: It was located in a great area and the pool is excellent. The rooms were well air conditioned.

Fordeler: Great staff and location... extremely happy with our stay

Fordeler: Natural flowers in room were a nice touch.

Ulemper: The rate we paid was excessive considering they were offering a promotional rate of $215 the same day!

Fordeler: Location and the terrace outside

Ulemper: We had a nice suite but the closet for a suite was by far too small and poor.

Fordeler: I can't say enough about how much I enjoyed this hotel. You have all the amenities you could want from a top grade hotel, paired with a friendly/warm staff who make it feel more like a boutique hotel. The restaurant on the first floor (Harry Sasson) was also great. I will definitely stay here again when I return to Cartagena!

Fordeler: The rooftop pool is amazing, with great views of the old city. The hotel is beautifully decorated and very clean. Breakfast was good, lots of options from pancakes to omelettes. The room had a ...

Ulemper: It's a pricey hotel, but it's beautiful and in a good location, so kind of worth it. We weren't even acknowledged when we checked in. My biggest complaint was that people not staying at ...

Fordeler: Breakfast options are amazing. Stuff very friendly, though a bit slow motion, haha. Amazing views and cocktails. Great location. However was not very impressed with massage job. Very upset that the ...

Ulemper: The biggest dissadvantage - towels, they were very rough and didn`t have the nice smell.

Fordeler: Everything

Fordeler: PRICE IS A LITTLE HIGH FOR THE STARS THE HOTEL HAS.

Fordeler: Avoid this hotel

Ulemper: Never again

Fordeler: Staff is super friendly.. nice big tooms

Ulemper: We had breakfast included. Ok we had that.. but the breakfast was not enough.. if you want moe you have too pay the extra.. that was the only thing I was dissapointed with!! Perfect hotel.. but when ...

Fordeler: Breakfast was lovely and the pool-side staff were extra helpful.

Ulemper: We specifically booked a twin room and upon our arrival there wasn't a twin room available and it remained that way for the remaining 3 nights of our stay. My friend had to stay in a small bed ...

Fordeler: Location

Ulemper: Do not have room service after 11:00 pm and most restaurants are closed.

Fordeler: The view from the terrace over the Old City. Amazing.

Fordeler: Nice location, beautiful rooftop, good Service.

Ulemper: The staff from the hotel wanted to charge as taxes already paid by Internet.

Fordeler: My wife and I had a wonderful stay at the Movich hotel and found the staff to be far above average. Although the spa is small the woman responsible for both the facials and the massages were absolutely amazing, we went back twice. Rooms very quiet.

Ulemper: One caution ¿ if you are staying on Monday or Tuesday beware that not all services may be fully available - the slow part of the week is utilized for the ¿maintenance¿ of areas like the beautiful rooftop bar.

Fordeler: Fin beliggenhet, vakker takterrasse, god service.

Ulemper: De ansatte på hotellet ønsket å belaste skatter allerede betalt over Internett.

Fordeler: I had one of the best hotel experiences of my life at Bantu! Just the most beautiful hotel with the most wonderful staff; so helpful and warm and welcoming!

Fordeler: Excellent location

Ulemper: We were in room 103 is very small. There are no windows and you can hear everything that goes on outside of your room. You cannot sleep past the sun coming up very easily. It would be helpful if the ...

Fordeler: Taco the toucan is adorable, and the hotel itself is gorgeous. Service was amazing and the food and drinks were great!

Ulemper: Nothing

Fordeler: This is a place of great charm and style. The rooms we saw were spacious, the staff very helpful. Our first room had the sink in the room (this is an old house, after all, and that is precisely why ...

Ulemper: We liked everything!

Fordeler: Total luxury in elegant surroundings.

Ulemper: The price. It was an expensive splurge.

Fordeler: Beautiful surroundings, lovely room, very centrally located. Reception staf quite OK

Ulemper: Not the best service in the world, no barkeeping and breakfast staff was always moody and not very helpful

Fordeler: I just love the decor the friendliness of staff the location. Love it

Ulemper: The room could use better lighting. It's very dark in the rooms

Fordeler: Location, appearance.

Ulemper: Some rooms are smaller than others. Staff were okay with changing my room though.

Fordeler: We spent 4 nights at the Bantu in May and we really enjoyed it. The location is excellent, the staff very kind and helpful, and the breakfast includes a great assortment of tasty items.

Ulemper: The pool was closed for repairs while we were there so we were not able to enjoy it.

Fordeler: The hotel is beautiful, in the middle of the old city, with great facilities, swimming pool, jacuzzi, etc. Rooms are big and nicely furnished as the whole hotel is.

Ulemper: There were mosquitos in the room and being in Cartagena in a tropical area where mosquitos can bring diseases, this is unacceptable, especially for an hotel of such level and price.

Fordeler: Great staff and clean rooms. Location is perfect and the price was right.

Ulemper: It's in a great part of town but there is a good amount of noise due to the location. We're usually up early so it wasn't a big deal but not ideal for someone looking to sleep in late!

Fordeler: Fabulous environment, great breakfast and location.

Ulemper: Their complimentary bikes were in dreadful condition, the chain kept coming off.

Fordeler: I was traveling with my mom and we loved this place, we stayed at the junior suite and the room was so cozy. The staff is so friendly and always willing to help you and give you a smile. The buffet ...

Ulemper: Too cold inside the restaurant, but we fixed it choosing another table in front of the pool :)

Fordeler: The staff were excellent. Most could communicate in English fluently and provided accurate information on sight seeing, travel to other cities etc

Fordeler: This is my third time at Radisson in Cartagena, love the people, very nice food and the calm at the beach, compare with other beaches in Cartagen. Facilities and rooms are great!

Ulemper: Unfortunately they are under construction right now, citihall is making some arrangements for pope's visit so the roads around the hotel are full of traffic and some times you need to use the ...

Fordeler: Very nice staff

Ulemper: We couldn't add another day to our booking reservatiuon and had to make a new reservation for the extra day

Fordeler: Hotel was extremely clean and the staff was super helpful.

Fordeler: room food staff

Ulemper: pool size

Fordeler: It was really nice and clean!

Fordeler: Amazing!!! Feeling extremely nervous as a solo female traveller in Colombia for the first time, the staff made me feel so welcome and SAFE! The food here is amazing!!!

Fordeler: Great room and staff.

Ulemper: Daily food should be improved (Salmarina barbecue on Sunday is good). Please more music in the pool at the ground floor and in the terrace on the 10th floor.

Fordeler: The best thing about the hotel was the friendly room service clerk. He was extremely nice and attempted to speak English even though it was unnecessary.

Ulemper: I reserved and paid for the hotel. However, when sending an email to the facility re: our very late arrival, it was sent from my partner's email. That somehow changed the reservation from my name ...

Fordeler: No negative at all , every thing was excellent

Fordeler: Strålende frokostbuffet m mye frukt PG grønnsaker

Ulemper: For lang og omstendelig innsjekking. Litt dårlige engelskkunnskaper hos noen av de ansatte

Fordeler: Room beautifully furnished. Decoration super.

Ulemper: We got room 1, very near reception and service area. At 6 am we were invariably woken up with the chatter and laughs of employees coming in to work.

Fordeler: The staff

Ulemper: More choices in the breakfast

Fordeler: Terrific location. Staff extremely warm and competent. Absolutely charming. We were there 6 days and were sad to leave.

Ulemper: Nothing

Fordeler: Staff was amazing. Mariselle, Jaime, Carlos and Lisette are wonderful and lovely people. Bed was awesome as was my suite. Pool is fabulous

Ulemper: Breakfast was great but it was hard for the staff to move between the dining room upstairs and the kitchen downstairs. Thus the workflow kinda slowed things down but still the breakfast was great and ...

Fordeler: Loved everything! Staff was so friendly, helpful and accommodating. Their English was great too.

Fordeler: Filled with wonderful antiques as well as comfortable stylish couches. Gorgeous greenery filled internal courtyard with small pool. Great and varied breakfast choices. Exceptional location for ...

Ulemper: Our room was a little musty. And right next to the kitchen...occasionally a little noisy.

Fordeler: Superb choice for relaxing vacation. Wonderful quiet room, excellent location, fantastic pool and attentive staff.

Ulemper: Somewhat uneven service at breakfast. Some mornings incredibly swift and charming, remembering our preferences. Others a little slow and bumbling, maybe new trainees?

Fordeler: The hotel is gorgeous, breakfast is good. The beds are too hard and don't do laundry- it was 60 usd for a very small load! Ultimately, enjoyable but not worth over 300USD, of-course New Years week...

Ulemper: Beds are hard

Fordeler: Absolutely beautiful place. We stayed in best room 210. Everyone was great. Nice breakfast in the morning. Property has a lot of interesting history.

Ulemper: Wish I would have stayed longer.

Fordeler: Nice location near the walled city. Friendly staff.

Ulemper: Extreamly dirty pool. Room service was poor. Ordered lunch for the kid and myself and was told that it would take 20 min. After 40 minutes with no delivery we called again. This time we got told that ...

Fordeler: I loved the service, the views were breathetaking from almost every part of the hotel, especially from the infinity pool at the roof top

Ulemper: My view from my room wasn't the best, those rooms were brand new and they were looking for possibilities to make their views better, although this is more a suggestion that a complain, the hotel ...

Fordeler: Hands down one of the best hotel experiences I have ever had. The staff was incredibly attentive the moment we stepped in the door. Rooms were very clean, modern, well docorated. The bed was super ...

Ulemper: Rooms are on the small side but still adequate for 2. Most rooms have limited views because the traditional style houses border other buildings closely on either side. We didn't find this to be an...

Fordeler: Breakfast was fantastic. All of the staff was very friendly and helpful. The room did not get as cold as I would like for a higher end hotel, but overall, the room was nice and comfortable. The pool ...

Ulemper: The air condition did not get cold even when on a low setting.

Fordeler: Everything! Friendly staff, clean big rooms, great terrace, nice food

Ulemper: Breakfast buffet could have some more variations

Fordeler: The best croissants we had in South America! Breakfast was great. The roof pool and bar/restaurant up there were excellent, happy hour was from 5-8pm and makes things much better value. The air ...

Ulemper: It was very noise outside of our room, always have people chatting, could not really rest proper.

Fordeler: Decoration, cleaniness, design, breakfast, friendly staff

Ulemper: Room size (not enough for crib), Overpriced restaurant, power outages on Monday.

Fordeler: The location and staff. Great.

Ulemper: The rooms are way too small. One elevator for all the residence. Fitness room is like a matchbox

Fordeler: There are more affordable hotels but you get what you pay for. The pool is absolutely amazing and it's so clean comfortable beds (twins a little small). And they have good a/c which is ...

Ulemper: Twins beds

Fordeler: Great breakfast, wonderful location. Staff was very helpful and accommodating. Lovely pool area and pool bar. Rooms were lovely.

Fordeler: Good staff and service, clean and well kept boutique

Ulemper: Water pressure for shower in rooms were a little weak. Staff is not very well informed of touristic information and able to execute logistics efficiently.

Ulemper: Extra cost charged for taxes. Everything should be included in the price quoted.

Fordeler: Breakfast was great, I wouldn't change a thing. Hotel housekeeping was great; the room was always tidied up. Pool was easily accessible. I suggest getting a room with a balcony, it's the only ...

Ulemper: Some staff were unfriendly. Dry cleaning service didn't check my room (1607) to pick up my dress. When I called (phone #803, I believe) to see what happened the woman on the phone was a bit ...

Ulemper: That they charge for everyone that comes up to the room

Fordeler: Free upgrade without asking!

Ulemper: 2 Free bottles of water daily would have been nice

Fordeler: Food was very good. The cook who made the scrambled eggs did a fabulous job. Remembered who asked for what n sent to your table. If you want very cooked ask her for that.

Ulemper: For hot tea you can try to ask for tea to be made in hot water, usually the waitress puts hot milk into cup with tea bag. Their tradition. Very professional staff.

Fordeler: I throughly enjoyed my stay. The largely bilingual staff was very friendly.

Ulemper: The breakfast wasn't up to the standard set by Hotel Dann in Medellin.

Fordeler: The beds were comfy, everything was clean and breakfast was awesome every single day. The location was great and there were lots of food options close by. Concierge was awesome and so helpful. Cheap ...

Ulemper: The front desk staff were not helpful, there was no poolside bar and almost never anyone at the bar inside, so getting drinks was challenging, not ideal on a vacation! The wifi was no good and the ...

Fordeler: Spacious and clean rooms with comfy beds. Great location in Bocagrande. Good breakfast buffet.

Fordeler: Room size, cleaning less,staff support was great!! Breakfast was awesome!! Pool was superb and the beach front view was extraordinary!!

Ulemper: Beach vendors! What a pain the butt!! They harass you the entire time while you're on the beach! Don't accept or take anything from them, unless you plan on buying it!

Fordeler: We definitely LOVE the staff. We ended up leaving for the airport forgetting a few items (a very important one included) and they kindly sent a cab with the items in it! They were super helpful! One ...

Ulemper: The food was really bad... Sorry... But the beauty of Cartagena is that there's TONS of great restaurants and it was so easy to get to them! We discovered so many great places we would have missed...

Ulemper: bad wifi

Fordeler: I did like the breakfast every morning . They offer a nice variety of fruits and breads to go with your choice of style eggs made to order.

Ulemper: I didn't like the fact that the Ac was not working properly . We had two rooms in our stay and both had cooling issues.

Fordeler: High quality hotel with great infinity edge pools. Although I travelled with a friend the hotel is ideal for families and couples.

Ulemper: Nothing

Fordeler: We loved this hotel. It is beautiful and we felt the price was perfect and worth it...actually it was a good deal for a 5 star hotel. We will definitely come back and highly recommend.

Ulemper: The parking, they need to facilitate a better way to get out of the parking. They don't have their own but the mall whom they have a partnership with seems to never have a staff available at the ...

Fordeler: The staff

Ulemper: The beach

Fordeler: Hotel was clean and the food was good

Ulemper: Beach was dirty

Fordeler: Room was perfect , all staff are great and cartagena was too :)

Fordeler: Proximity of stores, banks, restaurants ...

Ulemper: The services like room service is a little poor to the rooms.

Ulemper: A little bit of noise

Fordeler: The style and staff was amazing. AMAZING

Ulemper: Beds made some noise but the maid told me it was normal.

Fordeler: The hotel has a beautiful view, that's for sure. Beds are confortable. Shower is nice. Beautiful sunset from the pool.

Ulemper: The room and the entire 18th floor had the worst mould smell and the receptionists didn't quite bother to change our room saying they would try to fix it (impossible to fix that in a short term ...

Fordeler: Buffet. Front desk service. Hotel porters. Convenient to everything in Bocagrande. Facilities. Amazing pool.

Ulemper: Restaurant service was SLOOOOOOOOOOOOOOW. Beach is volcanic (dark) sand which may turn off some. Beach is full of persistent people trying to sell you stuff, from foot massages to cigars to toys.

Fordeler: The bed was very comfortable. The room was spacious. The breakfast was good. Nice roof top view from the pool. Very friendly and helpful staff. The gym has weights, walker and Stairmaster, but no leg ...

Ulemper: There was a bad smell in the room. Only when the air-conditioner was on full strength did the smell abate some. There was no hot water in the shower. It was 'warm' and the stream of water ...

Fordeler: The room was nice and big, and the staff was very helpful.

Ulemper: Long wait to check in.

Fordeler: Rock solid property. Very pleasant staff. Very pleasant ambiance. Pleasant other guests ...

Ulemper: Check in and out terribly inefficient. A big problem! Breakfast offered a nice enough offering, but the 'dining area' is awful. Easy to remedy.

Fordeler: Close to the majority of attractions, yet in a quiet section. Great staff Concierge was especially helpful. Several staff spoke English.

Fordeler: clean, modern, good breakfast

Ulemper: none

Fordeler: Like the Bed, the breakfast, the service, although at breakfast one morning they told me that they did not have ketchup.

Ulemper: Did not like the size of the room, long hairs left in the bathroom, very small bathroom, windows sealed, pool hours only open until 8 p.m. Both elevators required a the room key to work and had no air...

Fordeler: Great location. A lot of places that you can walk to. About 5 minute taxi ride to The Walled City.

Fordeler: Room, Staff, Business Corner with computers, rooftop area

Ulemper: not sure how clean the swimming pool water was

Fordeler: The property was nice for the cost. The staff was helpful. I stayed two nights at a top notch hotel in the area but this one beat it hands down. The only drawback was the breakfast, from 1 to 10 it...

Ulemper: The breakfast was poor.

Ulemper: As the old saying goes: 'The devil is in the details'. They missed detail after detail with us during registration, dinner, breakfast, room readiness, and even check out. When we asked to ...

Fordeler: I booked this hotel for a small vacation of 5 days. I compared all swimming pools, beach accesses etc both in Bocagrande and in La Boquilla and I selected this one mainly because of my expectations ...

Ulemper: I booked a room with ocean view and I did some googling and satellite viewing beforehand in order to check things out. Eventually, my room overlooked a super beautiful infinity pool as well as the ...

Fordeler: Large bedroom

Ulemper: Definitely not a five star hotel. Staff are indifferent to the guests. The breakfast selection is very poor, particularly for vegetarians. Expect to fine pork or chicken in everything. One morning it ...

Fordeler: The staff is really nice

Fordeler: The breakfast is delicious, the room is beautiful new and clean, the pool is very nice and is in front of the ocean.

Ulemper: Its a little bit far away from downtown and the taxis are expensive

Fordeler: Great hotel plus great service. Restaurant menu is varied. Food is great. Rooms are comfortable and cozy.

Ulemper: Service in restaurant can be quite slow. Requested room service and never came. There was an issue with sewage making the pool area and beach front smell really bad, although not the hotel's fault

Fordeler: Everything

Fordeler: Service was like excellent, staff was very friendly and helpful! Hotel was really nice, decor was beautiful!

Ulemper: Construction outside of hotel, unable to walk outside of property.

Fordeler: I just got here 12 hours ago and booked to stay longer

Ulemper: They charged me tax and I am tax exempt. I gave them the exempt card. He told me to do it at the airport. All hotels in Colombia waive the tax with the exception card.

Ulemper: The sheets had a blood stain, and the shower was drilling all night long.

Fordeler: Good staffs, internet, beach

Fordeler: Pool, breakfast, room

Fordeler: Huge deck, great views, lots to do in and around the area. The staff were great. The rooms really nice and tidy. Not as overpriced as most resorts. Great island hopping trips available. Old city and...

Ulemper: The beach was not that nice here but you can walk a little down the coast and the water clears up a bit. The hawkers on the beach are really rude and do not take no for an answer. I don't like to ...

Fordeler: Bed was super comfortable and pool area was good.

Ulemper: Cleaners in the bedroom wasn't at is best. Bathroom had mold on on the wall and ceilings and shower was broken. Very bad.

Ulemper: smal breakfast buffet