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The level of service of the Hilton Chain and its luxury
central location in room tv very bad overall: choice of channels, image, etc air con would only heat and not cool-only way to sleep was to open window
Not bad, quite expensive, especially when you factor in that you have to pay €21 extra per day per computer (we're two people with two laptops) for internet, plus quite a bit more for taxes and breakfast and parking. Ultimately our €475 room came to about €750 per night with all the extras. Room service food is outrageously expensive - €36 for breakfast - plus tax, gratuity, room service fee, all comes to about €55 and that's if you don't tip the guys either. And, watch the bill, they have habit of charging for extra items that should be included in your breakfast set. The staff were mostly efficient but cold or indifferent and the maid's service was either dumb or lazy or both. They'd always miss things or forget to clean our room or leave the breakfast tray in the room while cleaning everything else. I guess that's room service's job, not theirs?
Pleasant and helpfull staff ,good atmosphere in hotel The hotel has a lovely bar however at 14 euros for a beer you won't stay long
The room and comfort of the bed and friendliness of the staff could not get selection of movie channels and had no confirmation from the engineer sent to the room as to when it would be operational again.
Service was excellent, and the Purple Bar was Fantastic.
I was pleasantly surprised that such comfortable and business-friendly property at the heart of Paris existed. Aside from the rate, I think the hotel was excellent in all aspects for a person travelling on business who has a little spare time for some leisure. As I stated, I thought the rate was a bit on the high side given it's location.
Location great, friendly helpful staff, they had flowers, champagne and cake in room on arrival, beautiful touch.
The staff was extremely friendly and helpful. Refreshing to get this kind of service...
Great atmosphere, helpful staff.
Location, style, very friendly and professional staff at front desk and concierge Room not very spacious, no gym/spa
We loved the central location, across from the Louvre and the Gardens of Toulerie as well as the view of the Eiffel Tower. Sightseeing, shopping and all types of dining were within walking distance. There was nothing unpleasant about this hotel.
The staff was most courteous and helpful. The hotel was very convenient to the heart of Paris and many of its attractions. I recommend that reservations be re-confirmed prior to travelling to avoid any confusion.
location & style
Location and attention to detail by a superb staff
Beliggenhet og størrelse på rommet var veldig egnet for familie med storre eller små barn. Vedlikehold av lemper etc. var ikke tilfredsstillende.
Vi var 2 venninner på tur med hver vår tenåringsjente. Helt topp å bo så sentralt, og det føltes trygt å sende jentene på shopping alene ( i butikkene rett utforbi ) Vi stelte egen frokost, og det var grei matbutikk rett rundt hjørne. Likte også å bo i leilighet m. soverom i stedet for 2 hotellrom. Det sosiale oss 4 imellom ble helt annerledes. Kan virkelig anbefales.
Hotellet er et FLOTT hotell med fantastisk beliggenhet midt på Champs-Elysèes. Flotte rom med høy standard! Bor her gjerne igjen :) Vi opplevde flere ganger at resepsjonistene stod å kranglet åpenlyst. Ingen god opplevelse for gjestene, og virker svært uprofesjonellt.
Beliggenhet, og bra frokost. Ingen kjøpsmuligheter for drikke & snacks.Dette kan lett løses ved at resepsjonen har ett begrenset utvalg.
Meget serviceinnstilte ansatte på hotellet. Hotellet i seg selv er lite og lekkert, og har god beliggenhet. I forhold til størrelsen på hotellet så var frokosten bra. Vi brukte møterommet i tillegg, som hadde alt vi trengte. Projektor etc. Hotellet har en liten koselig bakhage med en fontene. Anbefales for forretningsreisende og par/enslige på weekendtur. Meget kort avstand til et godt shoppingområde som inkluderer Galleri Lafayette. Gangavstand til Buddah Bar også. Blir ikke bedre til prisen man betaler. I grunn ikke. Value for money på dette hotellet.
Beligenheten. Størrelsen på rommene. At det er nytt. Lite støyende til å ligge midt I Paris. Rommene inn mot bakgården stillest. Ja, det er litt mørkt I gangene, det er en del av stilen, men oppleves mere spooky enn classy. Men dette er ikke akkurat et problem. Burde hatt gjestesenger.
morsomt, halvglamorøst hotell. god frokost, meget hyggelig personale og rene og pene samt romslige designrom. pluss også for meget gode senger og plasseringen rett ved metro og shoppingmuligheter.
Smakfullt hotell med gjennomført stil. Stort bad med badekar. Kort avstand til metro.
var veldig fint hotell, reint og gav ein luksusfølelse dusjen var ganske kald og ein del bråk frå personale i gangen
god standard. hyggelig betjening, og ikke minst beliggenheten og atmosfæren i hele området. bedre visuel info. om hva som skjer i paris. Opera, artister ol.
Vennlig personale,delikate rom, god frokost, utmerket beligenhet i forhold til museum og shopping.
Rent og pent, vennlig hotellpersonale og fantastisk gode senger. Sentralt i forhold til shopping, restauranter og sightseeing. Nei.
The staff is really nice, the facilities are modern and is very very close to all the good stuff and the Ecole Militaire Metro Station which let's you go basically anywhere. It a very good hotel and I would definitely recommend it at the right price(4 star hotel price) The hotel is good but definitely not a 5 star. This is a good 4 star hotel in my opinion. The facilities are modern but not fancy and the rooms are super small, I know, this is europe but my room in a 4 star hotel in downtown Bruges was much bigger then this one and cheaper. And my opinion is not based in just that, I'm also considering that I have stayed at other 5 star hotels(in Europe and other places) and they are definitely better. I wouldn't consider this a 5 star hotel. A very good 4 star hotel, FOR SURE, but NOT a 5 star.
God service, og hjelpsomme medarbeidarar. Svært reint og ryddig. Triveleg matsal og barområde. Fin frukostbuffet, men litt dyrt med 17 Eu dersom ein berre vil ha ein enkel frukost. Kontinental frukost bør vere mogleg også i helgene.
Sentralt, og meget meget fint hotell Dyrt frokost og ikke så bra utvalgt.
Location was good. The room was terrible, no operable window, flooded bathroom from roll in shower. AC ran non-stop, room was too small with nowhere to sit, set luggage and the rate was ridiculous considering. Nowhere near four star accommodations.
Location is perfect, I like a still of the rooms... Room is very small and bathroom and toilet is not so big,
The service provided from all the staff, very friendly and sincere. There is no weighting machine for guest to weight their luggage to avoid being tax. Shortage of multi plug.
I enjoyed staying at this hotel! It is really great and staff is very helpfull and nice! We had a great room! The breakfast was delicious and athmosphere of the hotel is very nice although it is a splendid style for not everyone to understand! For some people room maybe dark but it is a design and for us it was great! If the prices will remain the same next year we definetely will stay only in this hotel! Thank you for a wonderfull staying in your hotel! I would like to give advice for russian travellers, it is better to pay for the room by cash at check-in, becausу the hotel first make a pre-authorisation and the at check out they charge money from the card and it takes a lot of time for the bank to return money back. Please note also that a day before check-in the hotel blockes amount for the first night on the credit card!
Perfectly situated in the Opera District of Paris
The hotel design is stunning, the rooms are comfortable and stylish and the location is great. The staff were inexperienced and service consequently slow.
Reasonable sized room for urban Paris. Good Wifi, Nice bathroom. Hotel staff was not responsive. Also, they cancelled my dinner reservation, even though I told them to confirm it. I was upset.
the room and lobby Inexperienced staff
We liked the location, the building, the interior design and the friendly staff. We also like d the fact that it was brand new and everything was clean. We could use a writing area in the room a stand for the suitcase and hooks for the towels in the bathroom.
The location is fantastic and the metro close by to get to all the sights. Breakfast was a little disorganised and the shower tends to leak all over the floor as the shower door does not keep the water in. I would say that they could provide better service in the bar as it was hard to find someone when wanting a drink which I would not expect from a 4 star hotel.
It's a 4 star hotel that is well worth its stars, providing an excellent service to the travellor: slippers and bathrobe available in the room, generous flasks with shampoo, body lotion and shower gel - very much appreciated especially for those who travel with only their handluggage!
Very good location just few steps from Champs Elysees and metro station. prices
Old world style. Staff excellent. Very personal.
great location, good staff, large room, happy overall Quite expensive. The early morning noise mentioned by some reviewers is true & we experienced this on both days of our stay.
Hotel staff, services, Staff courtesy
The staff - everyone is very helpful wifi should be more accessable almost everywhere within the hotel
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
The rooms are great as are the staff.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
airconditioning was not very effective despite my changing the room.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
Beliggenheten og servicen. Gratis for ekstraseng til barn under 12 år. Frokost på rommet uten ekstrakostnad.
Fantastisk beliggenhet, overraskende god frokost. Trodde rommet var mindre ettersom mange har skrevet at rom i Paris er små. Reiser definitivt tilbake.
Vennlig betjening, rolig og sentral beliggenhet
Servicen fra personellet i resepsjonen var helt utrolig! Vi fikk alltid blide smil, og god hjelp til å finne frem dit vi skulle. Mr. Edvard Malik i resepsjonen hjalp oss å finne spennende resturanter og områder, som gjorde vår reise enda bedre!
Beliggenhet i hjertet av Paris Litt små rom, men ok hvis man kun trenger god seng og tilgang til bad
location is perfect... rooms are very comfortable...
service is good and the bathrrom is good.
position room is small
Location reddiculous price of their continental breakfast of 30 Euro
The best of staying at the Sofitel Paris Le Faubourg was the location, courteous service, the size and the quietness of the room. Although it was very charming, our two floor suite, it was difficult for us to tote our luggage and packages on the semi spiral staircase. The neighborhood was not very convenient in terms of neighborhood bakery, restaurants, pharmacies, or convenience stores. The hotel computer room was a sauna closet and with the prices we paid, free internet should be available hotel-wide.
The bed was absolutely amazing - lovely soft duvet and pillows Over priced bar in room. Internet 10 euros for 30 minutes
Nice room, comfy lobby, good location in tourist district. Very easy to access museums and beautiful old town Paris. Spa very small, concierge gave lousy restaurant recommendation (tourist trap). Great place to stay, wander outside district for food and more authentic Paris experience.
the location is exellent very different from last years both for the level af rooms and for the services
location the classic room.
What I like best about the hotel is its location. It is situated in the middle of a great shopping area and is very convenient.