Perfectly situated in the Opera District of Paris
It's a 4 star hotel that is well worth its stars, providing an excellent service to the travellor: slippers and bathrobe available in the room, generous flasks with shampoo, body lotion and shower gel - very much appreciated especially for those who travel with only their handluggage!
We liked the location, the building, the interior design and the friendly staff. We also like d the fact that it was brand new and everything was clean. We could use a writing area in the room a stand for the suitcase and hooks for the towels in the bathroom.
Reasonable sized room for urban Paris. Good Wifi, Nice bathroom. Hotel staff was not responsive. Also, they cancelled my dinner reservation, even though I told them to confirm it. I was upset.
Location is perfect, I like a still of the rooms... Room is very small and bathroom and toilet is not so big,
The hotel design is stunning, the rooms are comfortable and stylish and the location is great. The staff were inexperienced and service consequently slow.
The location is fantastic and the metro close by to get to all the sights. Breakfast was a little disorganised and the shower tends to leak all over the floor as the shower door does not keep the water in. I would say that they could provide better service in the bar as it was hard to find someone when wanting a drink which I would not expect from a 4 star hotel.
Location was good. The room was terrible, no operable window, flooded bathroom from roll in shower. AC ran non-stop, room was too small with nowhere to sit, set luggage and the rate was ridiculous considering. Nowhere near four star accommodations.
The service provided from all the staff, very friendly and sincere. There is no weighting machine for guest to weight their luggage to avoid being tax. Shortage of multi plug.
I enjoyed staying at this hotel! It is really great and staff is very helpfull and nice! We had a great room! The breakfast was delicious and athmosphere of the hotel is very nice although it is a splendid style for not everyone to understand! For some people room maybe dark but it is a design and for us it was great! If the prices will remain the same next year we definetely will stay only in this hotel! Thank you for a wonderfull staying in your hotel! I would like to give advice for russian travellers, it is better to pay for the room by cash at check-in, becausу the hotel first make a pre-authorisation and the at check out they charge money from the card and it takes a lot of time for the bank to return money back. Please note also that a day before check-in the hotel blockes amount for the first night on the credit card!
the room and lobby Inexperienced staff
The staff was extremely helpful and accomodating. We arrived a couple hours before check-in and received a room right away. We were surprised later w/chocolates & champagne, as a 35th anniversary gift. They helped us to easily navigate the city, as well. I wish the closet could have been larger but I think the room & storage accomodations are standard for Paris.
The W Paris Opera Team are all very focused on customer service. we felt at home the minute we got there. The hotel is impeccably clean, rooms are larger than I expected, and you cant beat the location
Kind staffs, good location small room
Location is superb! It's close to the Opera, which makes it possible for us girls to attend a nice show in the late evening without too much worry. The cozy room is clean, which meets my expectation of a W. I don't like, hate, the room design. the Cozy room has a very small and dark restroom (all walls are painted in black only with a very deem and small wall lamp). The shower room, although it's independent from the restroom, has a very cheap-looking floor.
good loaction great staff - room was a bit small but this is paris
Their 'whatever/whenever' service is legit, very friendly courteous staff, location is in the heart of everything, half block from the Opera metro. A little of 'The Fifth Element' in style made a couple things confusing or complex, took a while to figure out the rainforest shower, for example.
excellent view (opera garnier) & close to many hot places very small room
Location No place to put toiletries in the bathroom
Location, courtesey Room too small, lack of free amenities in the room.
Location, bed, staff they don't provide Shampoo, and 1 Soda at 8 Euros is Expensive
Loved the location. If you visit Paris, get a subway pass. They are efficient, on time but sometimes crowded. The W is near two different stops which makes it easy to get around Paris. The room was small and lacked some privacy for freshening up in the morning.
The location is fantastic, and the service is 5 stars. The rooms are too small
I was there for a business trip, and we rented their 'Manhattan' conference room for a presentation preparation. Very clean hotel and responsive staff. The location is very good. It's walking distance to the place de la concorde, the opera, madeleine, saint augustin, and other landmarks.
overnight befoe travelling on no
The massage I had was one of the best in my life...
Very nice Hotel, the service was very good too.
the staff is very frindly and good services the hotel is too small and my opinion should be 4 stars NOT 5
Hotel Position. Friendly staff. Nice breakfast. In general the rooms are small, and the hotel a bit "tired". Severe remodeling must be done to improve the hotel to deserve its price. 1) the hot water takes ages to come, I.E. no hot water recirculation pumps. 2) the room looks aged, and so did the bathroom. Not classic, but aged and overused, tired. For example "classic" weight scales that do not work. Why bother having them at all? 4) this ridiculous type fridge in the room! Charging as soon as you remove an item. I really dislike them. This is not a service fridge for cliens, it is a sales dispencer! It even has a note for a space 10cm by 10cm by 10cm "area for client". Like it is making a joke... ridiculous!!! 3) This hotel is very expensive for what it offers very bad value for money
It was clean. At least one staff was useful. The billing system when we booked online did not tell us the exact charges. It should give us the total figure for all the days, and not just the charges for one day/night. We thought the rate was one sum and when we got the bill we paid 4 times more. This was a bit confusing and embarassing. The online billing system misled us
Staff, room, breakfast, ambiance Gym bit small and wrong equipment
- light with sign "don't disturb"; - morning newspapers; - the bussiness room/Internet is always busy; - the lamp on the bed's table fall down several times per night; - this is no possibility to swith off the night light
the bathroom was excellent then room was on the small side
Perfect location to walk to all the obvious attractions; 5 mins to Opera, 20 mins to Louvre, etc. Staff attentive & friendly > barman in particular was excellent.
Location of hotel, service at hotel, room condition & room facility, everything is satisfactory level. As minor negative impression, noise from other room is loud a little bit.
For the one night I stayed this struck me as a delightfully elegant, superbly located, old fashioned hotel that feels rather luxurious with it's thick carpets, old world furniture and generously sized rooms all at a great price.
The deskstaff permitted us morning check in after our 12 hour flight. A blessing on them. The breakfast and internet were not used due to extravagent cost. I always prefer to have a newspaper in the lobby or the room. Had neither
The situation was excellent..right in the city centre. The staff were very efficient and helpful. No
Availability of hamman and sauna for the guest as well as gym
Staffs are very friendly and helpful. It takes 10 stairs to reach the elevator.
Location and style Noise of footsteps and child running about from room above. Incorrect account and delay in responding to this - as yet no response.
Location was great. Hotel was intimate. A nice boutique hotel. Breakfast should have been included. Most guests had breakfast included. On the first day, the restaurant told me it was included, and then I found out we were charged 35 eu pp. Bed were not very comfortable.
The bathroom was noisy from the fan
I liked the location that provides easy access to the most important business, banking, touristic and shopping places. I would prefer to stay in modern hotel with new design and young profile, and in particular I need to have free access to the internet. This service is not a privilege these days ans all hotels provide it free.
It is a very luxurious and well located hotel Most of the staff is very inpolite! We could not check in on time, one of our rooms was ready only 1 hour after correct check in time and the other one 4 hours later. In the meantime, no forecast was given and a lot of other guests were able to check in.
The location was excellent. Can access to most of touristic place, including Marais, St. Germain des pres, etc. This is not only InterContinental Paris Le Grand, but...I think the room rate of hotels in Paris is way too high. I stayed in one of standard rooms and it was 395 euros...and the rack rate is 700 euros per night for the same room !
The laocation to the stores To far away from the lifts and services, a mouse where food was being served.
Very central to major shopping centres.the staff are very cordial and helpful Very slow restaurant services,we had to wait almost one hour before our meal came that was in the main restaurant in the evening.i would not recomend guests to eat at the hotel.the food is expensive and not up to standard.would recomend the hotel except for the food
I was very disappointed because of the air condition, I was keep telling the hotel everyday and every hour during my stay to fix the air condition but they did nothing and keep saying we cannot do anything more, the room was hot and couldn't stay comfort or sleep!
Excellent ubication, service and personnel attention exceeds expectations particularly the Concierge staff. Cafe de La Paix stills very good.
I liked very much the luxury of the rooms and of course the perfect location in the heart of paris. the best cafes and food. and the very welcoming and helpful staff. Not at all.
It was great and very luxury hotel the spa and restaurant was very nice
It is a beautiful hotel and very luxurious. no.
Smakfullt hotell med gjennomført stil. Stort bad med badekar. Kort avstand til metro.
morsomt, halvglamorøst hotell. god frokost, meget hyggelig personale og rene og pene samt romslige designrom. pluss også for meget gode senger og plasseringen rett ved metro og shoppingmuligheter.
Meget serviceinnstilte ansatte på hotellet. Hotellet i seg selv er lite og lekkert, og har god beliggenhet. I forhold til størrelsen på hotellet så var frokosten bra. Vi brukte møterommet i tillegg, som hadde alt vi trengte. Projektor etc. Hotellet har en liten koselig bakhage med en fontene. Anbefales for forretningsreisende og par/enslige på weekendtur. Meget kort avstand til et godt shoppingområde som inkluderer Galleri Lafayette. Gangavstand til Buddah Bar også. Blir ikke bedre til prisen man betaler. I grunn ikke. Value for money på dette hotellet.
Beligenheten. Størrelsen på rommene. At det er nytt. Lite støyende til å ligge midt I Paris. Rommene inn mot bakgården stillest. Ja, det er litt mørkt I gangene, det er en del av stilen, men oppleves mere spooky enn classy. Men dette er ikke akkurat et problem. Burde hatt gjestesenger.
vennlig og tilstedeværende betjening. stort flott rom for familien.
Dette var absolutt valuta for pengene! Veldig hyggelig og imøtekommende personale, rent og pent rom!
Jeg brukte lang tid på å finne et hotell som var billig, men som samtidig hadde en viss standard. Familien var spent på hva som ville møte oss, da vi har reist en del og opplevd mye dårlig. Vi ble alle veldig positivt overrasket, både jeg, min mann og mine 2 ungdommer. Hotellrommet var stort og det daglige renholdet var svært bra. Vi var heller ikke plaget av bråk fra gata, da hotellet lå bakom noen boligrekker. De i resepsjonen snakket godt engelsk og var veldig service innstilt. Vi er svært fornøyd etter en ukes opphold ved Tryp Blanche Fontaine! Frokosten kunne ha vært rimligere.
The hotel staff were very helpful and made our stay in a foreign country feel like home. The location of the hotel is excellent as you can walk around a lot of the points of interest.
I think the music in the lobby is too loud and not at all "easy going" It was kind of difficult to have a normal conversation.
Very pleasant staff throughout the hotel. Well insulated and therefore quiet room. Efficient air-conditioning. Truly excellent breakfast (everything fresh & top quality). room decor could be "freshened up"
Central location, close to sites and metro, beautiful hotel Smoking in Bar area
Excellent location, excellent hotel, staff extremely professional and friendly. Really nothing
The concierge was excellent. Gave us lots of info on where to go for restaurants, shops etc
Very central, easy to get to, lovely room Unable to use bar or restaurant on night we were there - booked for a private function also for lunch next day - would not even serve us a drink in the salon
The quiet ordeliness of the hotel, location and general ambience of the area. I thought the price was excessive given the size of the room
The location The bed
V. Friendly Staff. Room was big for Paris. Central Location. V. Nice Area
It was horrible !!!! i think also it should be just 1star hotel not a 4star hotel, i never been anywhere like this horrible place its just llike a zoo !!!! the hotel with out any star !!!!!!
the hotel has a very good location and I enjoyed been close to the centre poor breakfast
Location was fantastic and the Hotel was high in quality
the location is very suitable for first time travellers to paris, easy to get to anywhere. the majority of the staffs were very nice and helpful, always ready to help out tourists with helpful information. what they lack in size of the rooms, they make it back on their quality serivce attitudes. the breakfast were very nice as well. the size of the rooms were a bit small. the tv channels did not offer more choices.
location, staff courtesy lift is far too toght and slow, room quite small
Location, friendly staff
Modern and well situated No variety in the breakfast buffet
Almost averything. Rooms a little small, but nice...
Great location, lovely room and very friendly, helpful staff.The breakfast was also very good. Free wi-fi would be great or a flat charge for 24 hours.
belligenhet . Vi måtte purre hver dag for at rommet skulle bli rengjort og nye håndklær etc skulle skiftes !! Elendig romservice !!!
Et delikat og passe stort hotell med en veldig sentral beliggenhet. Vi har bodd her 2 ganger og vil anbefale dette til andre.
Beliggenheten var flott. Det var kort vei til Metroen. Frokostrommet var enkelt og delikat. God og enkel frokost. Personalet i resepsjonen var lite hjelpsomme og litt bryske. Trådløst internett var ikke i orden, og det virket ikke som om det var interesse for å få det i orden.
Lå sentralt til uten for mye bråk fra trafikk Nei
Hotellet var ryddig og pent. Alltid noen i resepsjon, hilste vennlig når vi gikk og kom. Servicen var veldig bra og rask Større utvalg i frokost salen.
Flott betjening og service. Ingen
Alt var rolig. Ingen løpende barn i ganger eller i frokostsalen. Hotellet hadde en perfekt beliggenhet. Kunne tenkt meg å hatt champagnen klar på rommet når vi kom og ikke slik at vi måtte gå og spørre etter den.
bra frokost, hyggelig betjening og fine rom