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De flotte rommene, god beliggenhet til stranden og bassenget i sjette etasje for de voksne. Stort pluss for gratis internett på hele hotellrområdet.
Fantastic hotel with great rooms a little bit outside the noicy Miami. A surprise that the roomservie couldn't get beers after midnight (wine Ok). But who MUST HAVE beers in a lovley hotel like this?
great location, great hotel, spacious rooms! room had two bathrooms and sofa, veranda with great views. really loved this! Winelist was not included on the roomservice menue, and when bought a bottle, we were not informed that it would be $ 25... which more than the meal itself. Could be good with information like that.
syns det er litt dårlig at man ikke får en liten gratulasjon når man skriver i bestillingen at det er bryllupsreise....kunne stått noe på rommet...
Flott hotell med hyggelig personale og god service. Sentral beliggenhet ca 10 min med bil nord for Art deco distriktet
Service var top, og særlig utearealet var innbydende.Innvendig virket imidlertid hotellet litt mørkt. Det skal ellers bemerkes at det ved ankomsten til hotellet virket som om de ikke hadde mottatt reservasjonen fra Booking.com slik at de måtte bruke adskillig tid på å få ordnet med rom.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
Great pool, great service, classy crowd
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
Hotel is good but pricey for its accommodation .building is little old . Beach is too far from hotel. Bathroom is small for the price paid for room
I had a very pleasant stay, the staff was amazing. Nothing
Location Under construction; noisy
Pool area was beautiful, and open 24 hours! Love how the hotel was right next to the beach. Staff was very helpful and friendly. Price of food and drinks at the pool / beach was expensive, but it was what I expected when booking the hotel. Beach chairs were included in the resort fee, which was nice, but the fee didn't include a beach umbrella with the chairs...the umbrella was an extra $25 for the day (and we absolutely needed the umbrella because it was so hot outside).
Location, layout Drilling & hammers right by my room at 7a. I can understand 10a. For those from Ca this means it started at 4a Partying, LOUD rap music , yelling from balcony on my floor. I complained and NOTHING was done
Great location, friendly and helpful staff, spacious and clean room, very nice facilities (indoors and outdoors), renovation of reception area a major improvement.
The hotel was beautiful ocean front view balcony view.. Very close to ocean drive an Lincoln mall rd. We really didn't need a car.. O yeah right on the Beach.. They have beautiful outside water plaza where I got on my need an she said yesss ATTN we were notified before our stay way before our stay there would be construction but how would I know I'd get the room right next to all the banging and beating
No music on pool area
the hotel amenities were fine, meals were good not exceptional. pool is nice as is beach access. i don't recommend for a vacation setting. hotel is very large, busy - not relaxing for a couple. Lacked the intimacy and romantic touches of other hotels catering to vacationers vs. business.
Had a great time very understanding staff and food prices were good at hotel lounge and restaurants
I loved the hotel was right by the beach The amenities including the spa, banana boat, beach chairs and excellent customer service
The view from the room The Roach that was crawling around the room. Took forever for housekeeping to respond to compliant I had to call the Loews 1-800 number to get service after calling front desk
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
View and staff That I couldn't stay longer
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
Me & my boyfriend loved the main lobby decor it was great. The room was small and old tvs.
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
I would to stay in next building that's much batter than this resort Everything
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
Liked cleanliness and large rooms
The nice and relaxing environment
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
It was new The hotel hosted an event at the pool all day Saturday which meant it was closed to hotel guests. Relaxing and drinking poolside was not an option but one we had counted on and paid for. Management should have mentioned the event when our reservations were booked, alerted us at check-in or made an appropriate accommodation. We expected better.
My stay at Thompson was very satisfactory. Everybody smiled and greeted us everywhere without making us uncomfortable or being too friendly. It was a quiet and relaxing stay that I very much anticipated, and I was glad that I chose Thompson for my first visit to Miami Beach! Some items in the fridge were gone, which I happened to find out while using it to store some food, but it was immediately taken care of as soon as we called the front desk to notify it. All in all, great experience!
Pool and beach are the best part of this hotel. Rooms facing Collins are loud. Traffic noise is awful.
Clean, chic, comfortable rooms, lovely pool, friendly staff and convenient location
Staff was upbeat,sincerely friendly at every encounter,made for a pleasant stay! Short staffed at breakfast,and lunch,no interest in trying dinner,menus bland, quality subpar,kitchen glitches everyday,restaurant is weakest link in the hotel.
The room was nice and clean. The people were friendly. The pools were nice. The beach was great. Room: We had requested an ocean view room with a patio. We were not given any options. The room# was 534. It was on the side of the building facing west so our main view was the hotel rooms on the other side. There was just a sliver of ocean view. If I were to go again I would insist on a room facing East and much higher up. Noise: Music from the restaurant was loud and started at 10:00 p.m. and continued until 4:30 in the morning. Extra Charges: There was a $150 charge extra per night which will be allegedly refunded. the parking was $40 per night. The taxes are a killer.So for two nights at a quoted rate of $260 per night, instead of being $520 turned out to be $729.
Room, Beach pool No coffee Long wait for breakfast in restaurant Lack of soundproof walls -noisy elevator
We were fortunate enough to have a pool/ocean view room with a balcony. The view was gorgeous, especially in the mornings as the sun moved up. The room was small but well laid out so that it didn't feel small at all. The bathroom was well designed and appointed as was the closet. The staff was extremely friendly and although the service was somewhat continental.. we were on holiday and didn't mind things taking a bit more time. The facility has beach access behind the pool so, you're never far from the water and sand. We are actually from Miami and were looking to get a change of venue for Thanksgiving and this was ideal. Nothing really.. I suppose that it would have been nice to have in room coffee, but that's a WPP.
- staff super nice, flexible and make you feel at home - location is fantastic - beach (even though they charge u $19 for an umbrella, but chairs are included) - bed is pretty good - price too high - very very small rooms - pillows didn't have cover under the sheets and the pillow was yellow and smelled terrible -- but for the second I tried it felt amazing! - room was pretty clean, not spotless clean (some hairs on the shower)
The walls are pretty thin and noise can be an issue.
Completely disorganized. Awful service. Food and pool servers are COMPLETELY oblivious to anything. Fish sandwhich had maybe less than an ounce of fish for $25. Pool servers looking to gouge you charging for water, & upselling over priced cocktails. You're lucky if the food ever comes. Room was Nice and clean however. They wouldn't let me check in till 4pm despite me being there at 10AM and asking for early check in. Then, they locked me out at 12noon sharp and refused any sort of leeway at all. Avoid! Completely apathetic staff, disorganized and chaotic dining area. No one really in charge. Despite multiple attempts to speak to the manager, the mgr never came. I'd rather burn my money or throw it away than give it to an establishment such as this.
The hotel is located right on the beach with an amazing swimming pool too. Because it has just been refurbished everything was NEW. With in a short walk to Lincoln for fabulous shopping and food. Parking was $60 per 24 hours.You can park and the Miami garage across the street for $35. We have a strange smell in our room at times.
We've stayed at several hotels and this one delivered unparalleled service. Simply, top notch. Our room was incredibly clean and housekeeping was very attentive. The pool had to have been the cleanest we've ever swam in - hands down. The front desk staff were very pleasant, polished and professional. The valet gentlemen were personable and efficient. We were so impressed with the manager and how his employees treated us as their guest. This is an all around great hotel. The bed was too firm for our liking.
Beach was lovely, Concierge staff assigned was great. Unbelievable noise until 4am from poolside club. Cleaning of room was mediocre. Pool very crowded during day.
Grate Relax & full service None
This is the only place we'll stay when we go to South Beach. Service is always impeccable! Staff goes above and beyond. Gaby took wonderful care of us on this trip. Accommodations are beautiful. Nothing
there was an incredible rooftop pool party. Nunlike I've ever seen before. DJ's best in the world. The only thing that I didn't like. Was that I had to leave!
great location. rooftop pool is great. delux room?! not so sure we got one. f
Location is great! Price was fair. Rooms are small and walls are thin. Room service also lacks a bit.
Decor and bed So noisy ...thin paper walls and doors.. No sleep at all. They also gave me wrong information for parking
the hotel is really nice and staff work hard to make your stay awesome The elevator on my floor was in and out of service about three or four times during the three day stay , it just made it difficult to get to and from the rooftop pool ... And the room service food portions are small based on the amount charged, and the person taking the order seemed to have a bit of a attitude one night
Great location to get straight to the beach. Walking distance to Lincoln Rd, Washington Ave and Ocean Dr!
Everything Pool closed at 9
Great location, very comfortable stay. Everything was within walking distance -- food, shops, and of course the beach. Staff was super nice and helpful. Worth the $!
It was literally a dream, best hotel experience yet! Nothing! I wish I could've stayed longer
The best hotel a block from the beach with great accommodations and value. The elevator was extremely slow
Lovely design and friendly staff.
Veldig bra opplevelse! Utmerket service og flott hotell med ypperlige rom. Herlig med morgenkåpe! Nydelig mat fra restauranten. Vi kommer gjerne tilbake. Internett på TV på rommet kunne vært raskere.
Vakre omgivelser, nærhet til strand med all strandservice, komfortable rom med gode, store senger og generelt god plass. Prisene i poolbaren var i meste laget.
Flott beliggenhet rett på stranden med en nydelig hage. God mat og god service.
The staff were amazingly helpful. The hotel itself was beautiful to an almost unbelievable level. Our view from the 8th flood was gorgeous. The window opened!! We even asked for somewhere to store a few mixers and leftovers and they wheeled us a small fridge! Awesome.
Location and staff Also quite for sleeping even though spring break Driving on strip
My wife and I were able to celebrate our anniversary in warm sunny Miami. I booked the hotel on Kayak.com due to the good reviews and value. We were not disappointed. The room was very clean and decorated so well. The accommodations were outstanding. The Tavern restaurant was amazing, we ate there twice. The staff goes above and beyond to make you feel welcome. I'd reccomend this place to anyone wanting a great experience with close proximity to the beach. The thermostat didn't seem to work. We finally figured out that we had to continuously turn on the fan to cool the room because it was set to 80. maybe it's a Miami thing to have warm rooms but we're from Ohio where we keep our summer thermostat around 65.
I liked the hotel in every aspect. I will definitely come again... Valet parking...a bit too expensive and longish wait....
A friend and I came to Hotel Croydon for an extended girls weekend and to run the Miami Half Marathon. It was such a great experience! The staff is friendly, the rooms are gorgeous, and the beach access is so convenient. We booked through Kayak which saved us some money - it was such a great value. I highly recommend this hotel for couples, friends, and families. One thing to take note of... the hotel shuttle came to the airport to pick us up on the hour. This is an automatic thing - they come every hour on the hour. However, when you're using the shuttle to come back to airport you MUST schedule first with the front desk. We found out the hard way that it wasn't an automatic pick up and had to jump in a cab very quickly.
Very friendly staff, licate one block away from a beatiful beach Valet parking fee 36 dollars
The staff is amazing and was really helpful.
Overall positive experience with quality of the rooms, restaurant, housekeeping and staff attitudes Front desk definitively provided erroneous information regarding the shuttle to the airport forcing us to pay for transportation that was supposed to be included; staff seemed to have different awareness of hotel policies leading us to believe training is inadequate
I like it when I received my car after 50 minutes so that I could get to my meeting. I liked it when I left the unapologetic staff who just shrugged when I wonder why my car hadn't arrived after I had properly followed their recommendation that I call 25 minutes early to get my car...it took 50. I liked it when I left the counter at check out after explaining that my linen STUNK of BLEACH . I COULD BARELY SLEEP THE STENCH OF BLEACH ON ALL OF THE LINEN WAS SO STRONG. I FOLLOWED THE RECOMMENDED PROCEDURE OF CALLING 25 MINUTES EARLY TO GET MY CAR AT CHECK OUT. IT TOOK 50 TO ARRIVE AND I ALMOST MISSED MY MEETING. THE ROOM WAS SMALL, OVER PRICED NO VANITY NOT EVEN A LUGGAGE RACK AND THOSE IRRITATING WIRE HANGGERS YOU CAN REMOVE WHEN YOU ARE TRYING TO HANG CLOTHES, IN THIS CASE WHILE WEDGED IN THE CORNER OF THIS TINY $500 ROOM. THE LOCATION WAS PROPOSED AS NORMALLY COSTING $1000 PER NIGHT. I ONLY CHOSE IT BECAUSE OF PROXIMITY TO A MEETING. THE LOBBY WAS EQYAL TO A POOR QUALITY HIGHWAY MOTEL.
I liked everything about this place. It's very clean, the location is just across the road from the beach and the staff were all very nice.
The customer service was great and very comfortable beds Just a lil out the way from south beach had to take a lot of car services
Older hotel has been nicely renovated. Staff inattentive, service poor. Called for the car from valet, requesting to be notified when it was available. After waiting nearly an hour, went to front desk and discovered the car had been waiting for 20 minutes. Specifically asked at check-in if resort charge would be added to bill, and was told no, it was included in pre-paid reservation. In spite of this assurance, chage was added at check out. Front desk can not provide itemized charges on folio at check out, only give a total charge. Food in restaurant was OK, but service poor. Waited 10 minutes for coffee on Saturday morning, and were told our server was "in the bathroom". WAY more information than I needed. Used glasses in room were not replaced during our stay. Ovewrall, VERY dissapointing.
Everything valet $36
Staff was incredibly friendly and accommodating. Awesome location. Very clean and great decor.
It was incredible. The hotel is beautiful with an amazing pool and beach. The staff is friendly and provide wonderful service. I would stay again at the National without a doubt.
Great access to beach, beautiful pool area. It took 50 min to get my car. I was told it was because of "shift change". I asked for the manager to call but they never did. Unreliable Internet. I was unable to connect.
Location Small rooms, rude staff and slow service, no hot tub, overpriced food, really annoying/small bathroom and closet, no Wi-Fi which was supposedly free and included, minimal outlets, ridiculous $19 daily service charge, slow elevator, lots of ongoing renovations with hammering early in the morning.
It's nice to be in the middle of everything yet there is not a scene at this boutique hotel. Rather it is mellow and elegant. No ice machine and restrictions from bringing on outside food and drink
Everything perfect about this hotel
I loved the exceptional customer service, Natalya was amazing. Customer service makes or breaks a vacation and the national definitely made it. Didn't like that our room was on the stairway but it worked out because we had loud music and we didn't disturb the neighbors.
We had a great stay till the end when they overcharged my card and a week later they are still holding the money. Jessica the Reservations Manager is rude and unprofessional. Very pricey and on top of that they hold over $400 you never spent on your card..RIDICULOUS!
Nothing Air broke 2 nights terrible service terrible crowd and the TV was broken my whole stay. Everyday is have to complain about it and nothing was done. When I asked for at least a night or 2 free because of the inconvenience I was denied
We loved the pool and beach access at the hotel. The outside staff was amazing and super helpful. The $19 a day charge for pool/beach service was WELL worth the money spent. The first 2 rooms they tried to put us in were IN the stairwell. We read reviews that the hotel will put people in those rooms. It was VERY frustrating but they did end up moving us to a normal room on the 3rd trip down to the front desk.
The location, easy to get to the beach One of the pools were being reconstructed, but there wasn't a notice about it anywhere on the site. Should've gave guest a discount. Very disappointed
Great location, architecture, and a clean room. The beach out back was beautiful and servers at the bar out back were great. There was a party there that didn't stop until 1am. Carpet wasn't laid correctly and had many humps to trip you up sometimes. Bed was on a wooden box frame with sharp corners that stuck out far enough to leave a few marks on your shins.
The only issue was all the construction we were NOT warned about!!
Pool was awesome, a few seconds to the beach. Very nice looking lobby, super comfy beds. Construction everywhere. I was not expecting it and would have chosen somewhere else had I known. Did not make for a relaxing day laying out by the pool with the constant pounding of a jack hammer in the background. Drinks and food were super overpriced for the size and amount of alcohol. Everything included 18-20% gratuity which will catch you off guard.
The room's view of the ocean! Wow! The room's layout - bed, space, yuge bathroom, closets, room safe, fridge... perfect. The parking valet, bell staff and counter staff were on their game and made our entrance and getaway as easy as it can be. We will be back! Thanks Eden Roc.
The hotel was very clean, most staff members are very polite and friendly. The facilities provides adult pool separate to the regular pool for those trying to have an adult only trip. I had a few dislikes and not sure about returning. Staff tried their best to accommodate us for our concerns. My biggest dislike was the construction, all pools close at 8pm, and approach taking by some staff members to the facilities selective concerns with my family members.
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
Canceled reservation with one day's notice.
Relaxed pool environment Service by staff was slow
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
We were in town for a long weekend and had an amazing time at the resort. The beach, the spa, the service all five stars. Since every room has a kitchen, the grocery store across the street makes it so convenient. Taking an Uber down to Miami Beach takes 15 minutes so you have the best of everything. Definitely staying there again next trip to Miami. I wish the pool stayed open later but with the ocean right there no worries. Then again none of the hotels pools stay open past dusk, at least on the strip.
There were lots of fitness classes to choose from and the spa area itself was really nice. We ate the breakfast buffet which was good with lots of healthy choices like salmon and capers and steel cut oatmeal. The location on the beach was wonderful. We have stayed at many luxury resorts which were less $ and this one just didn't meet up with those standards. Staff was good but not great. Rooms were nice but not fabulous, you get the picture.... You are really paying a lot for the spa /fitness classes and since that wasn't our main purpose we only took one class so didn't take advantage of this. We did have a massage which was a lot more money than other 5 star hotels we've stayed at, but was good.