Hoteller i Miami Beach

Ulemper: overpriset cocktailer og flasker med vann. Men flott ellers.

Fordeler: Luksuriøst og høy slutt. Vennlige og hjelpsomme ansatte. Vakre offentlige områder og en hage. Så rent som du forventer en ' 50s renovering for å være. Elsket bildene av Rat Pack hei dag.

Ulemper: Betjent aldri svar på telefonen. Må dra dit og vent. Betjent gikk gjennom tingene mine og endret min radiostasjoner. På $48 per natt til park, mente dette invasjon upassende. Massevis av ikke-publisert avgifter. Bassenger og fasiliteter meget overfylt.

Fordeler: innkvartering og fasiliteter er fantastisk. Fontainebleau lever virkelig opp til sitt rykte.

Ulemper: Noen av mat og drikke er ganske dyre.

Fordeler: Bodde i Chateau tårnet som var mye bedre enn Versailles.

Ulemper: Det er litt nord for South Beach men ikke så verst.

Fordeler: Beliggenhet, rom, restauranter, alt

Ulemper: Avgifter møbelleie

Ulemper: Bassenget er stengt veldig tidlig

Fordeler: Vakkert hotell Flott beliggenhet

Ulemper: Overpriset.

Fordeler: Den absolutt beste hotell.

Ulemper: Alt var perfekt

Fordeler: Beliggenhet & utstyr

Ulemper: I/A

Fordeler: Elsket kafeen!!

Ulemper: paraplyer på stranden skulle ha vært inkludert

Fordeler: tilgang til stranden, restauranter rett på feriestedet.

Fordeler: Bassenget, fasiliteter, service

Ulemper: Litt for stort

Fordeler: The convenience and location to other activities.

Fordeler: i really appreciated the beach area where the hotel was located. It was very clean and the sand felt good on my feet.

Ulemper: I did not like the hotels customer service. It took us all day to contact the front desk one of the days that i was staying there to request extra towels. The computer in the room had a keyboard that was not working it took them over an hour to bring me a replacement and i was taking a test for school and had expressed that to the customer service rep. The pools are extremely hot so if your looking to refresh yourself the pool is not where you would want to go. You will be better off heading to your room and taking a shower.

Fordeler: How clean it was, the location, the view, the staff, the company, the neighbors... everything

Ulemper: No microwave and the ice machine went out on my floor. But I went to another floor for ice

Fordeler: Staff we did encounter were friendly. Nice rooms.

Ulemper: Staff at pool catered exclusively to non-hotel guests. Over 5 days, not once did a food or drink waiter ask us if we needed anything or said anything to us at all.

Fordeler: Pool and Beach area

Ulemper: Valet being $50/day, Rooms are overpriced. Carpets in hallway smelled moldy. Elevator shook to much.

Fordeler: Restaurants

Ulemper: Construction in the lobby

Fordeler: Overall, the hotel was good however there was a defective TV in her bathroom that would turn on several times in the middle of the night. They were also dead spiders on the ceiling in the bathroom that we complained about that were not cleaned off before or after we complained about it first morning.

Ulemper: Malfunctioning bathroom tv kept us up for 2 nights. I reported it to maintenance twice but nobody fixed it. Overall, the hotel was good however there was a defective TV in the bathroom that would turn on severally times in the middle of the night. They were also dead spiders on the ceiling in the bathroom that we complained about that were not cleaned off before or after we complained about it first and again in the evening. We’ve been to the fountainblue many times in the past and this visit was not up to your normally high standards. Sincerely, Ed Kresch

Fordeler: The pools, the location, the beach service, the safety put in place to protect the clients from covid.

Ulemper: The loud rap music by my the pool and vulgar language in some of the cabañas by the pool.

Fordeler: Hospitality

Ulemper: Prices at the restaurants and bars were very high.

Fordeler: Pool

Ulemper: Restaurants closed

Fordeler: Location, pool area and the beach front.

Ulemper: The staff were not very accommodating upon check out. Gave me a difficult time when disputing duplicate hotel charges. Also, the valet too extensive time to retrieve my car. Which resulting in me being late to my reservations both evenings.

Fordeler: I bit noisy at times but overall it was a great place to stay.

Ulemper: Parking is very expensive.

Fordeler: Everything

Fordeler: Nå var det jo ombygging så det var ingen restauranter eller lignende, men det er et aldeles fantastisk hotell.

Fordeler: Beliggenhet, tilgang til stranden, generelle atmosfæren var glimrende

Ulemper: Eneste negative var Rec rom. Det må bli bedre, men ellers er den Loews Miami var fantastisk

Ulemper: Sengen var latterlig myke. Det var elendig. Tilbake fortsatt å skade tre dager senere

Fordeler: Flott beliggenhet i South Beach

Ulemper: Svært overpriset i forhold til hva du har mottatt De ansatte var ikke imøtekommende til våre behov

Fordeler: Beliggenhet, service, hotellfasiliteter

Fordeler: Jeg hadde et veldig fint opphold, personalet var utrolig.

Ulemper: Ingenting

Fordeler: Beliggenhet

Ulemper: Under konstruksjon; støyende

Fordeler: Bassengområdet var nydelig, og åpen 24 timer! Elsker at hotellet lå rett ved siden av stranden. De ansatte var veldig hjelpsomme og vennlige.

Ulemper: Prisen på mat og drikke ved svømmebassenget/stranden var dyr, men det var hva jeg forventet når du booker dette hotellet. Strandstoler var inkludert i Hotellavgift, noe som var bra, men avgiften inkluderte ikke parasoll med stoler ... en paraply var ekstra $25 for dagen (og vi trengte absolutt en paraply fordi det var så varmt ute).

Ulemper: Ingen musikk på bassengområdet.

Fordeler: Friendly service, great location, nice amenities.

Ulemper: no

Fordeler: The hotel is absolutely beautiful. Great friendly staff and excellent location.

Ulemper: Because of the pandemic, room cleaning was only available open request. But I was not notified of it upon check in. And when I did make the request, the request was. never taken care of. We didn't have clean towels for. our entire stay.

Ulemper: No communication regarding the room not being cleaned.

Fordeler: Location

Ulemper: Scam artist employees

Fordeler: Alt, perfekte ferie hotellet!

Ulemper: Litt dyrt.

Fordeler: Everything about the stat itself was excellent.

Ulemper: It really leaves a poor taste in my mouth to be overcharged ($15!!??) for a bottle of water and have to call customer service to correct my bill. The staff was apologetic and they quickly amended my bill, but this should not be taking place in the first place. It kills the experience to not be able to trust the place I’m staying at. For goodness sake I payed over $350 for one night in a 500 square foot room. The least I can expect is the dignity to charge me the advertised price for a bottle of water the first time.

Fordeler: Five star food at Lure.

Ulemper: The pool was too cold to swim in. Next door resorts had very warm pools. No excuse for this. Very disappointing.

Fordeler: excellent Service Nice Stuff Perfect Location

Ulemper: Small cooler is not cold enough there's no Bath room no exhaust...

Ulemper: Everything

Fordeler: Hotellrommet og uteområdet var veldig bra. Nært til stranden og shopping.

Fordeler: Pool area

Ulemper: No

Fordeler: Everything was perfect

Ulemper: No

Fordeler: Elsket utsikten over havet rett fra sengen. De ansatte var fantastiske. Frokosten på Nobu var flott. Så synd vi ikke prøvde det til den siste dagen. Vi kommer definitivt til å bo her igjen.

Fordeler: Hotel Excelente Tudo-e perfeito bilagsnr å dra tilbake para, mais vezes

Ulemper: Annullerte reservasjon med én dags varsel.

Fordeler: Avslappet basseng miljø

Ulemper: Servicen fra personalet var treg

Fordeler: Leaving

Ulemper: Restaurants closed very early cama Beach closed, pool closed at 7, elevator broke with no AC, was told to walk down 9 flights of stairs, curfew was an effect! We were told it would be fine. Ice machine broke! No room service.Room never got clean once!help

Fordeler: The valet and check in & check out representatives were the only good experience.

Ulemper: Yes! Pool staff is rude and not helpful even though you want to spend your money. The phone doesn’t work. The desk does not answer the phone. No ice machines & to get ice you have to go down and wait in a line. Very low staffed but understand COVID

Fordeler: The location

Ulemper: I didn’t like that they held $200 a night on my card for a security deposit. O think that should’ve been known from the time I booked the room!

Fordeler: Wonderful clean pleasant hotel. Would go back;)

Fordeler: I like the valet team and Carlos(the valet team manager)

Ulemper: The room was dirty, the staff was rude, they never brought new towels or sheets after I asked, and the managers And LP never responded back to me concerning my troubles (me and my girlfriend getting bit on my legs and face in the bedroom, dirty sheets) .

Fordeler: No breakfast

Ulemper: That the air was broken

Fordeler: The location on the water and the layout of the room

Ulemper: The beach and restaurants were closed. I thought charging a $35 resort fee and $50 for parking was high considering everything but the pool was closed

Fordeler: The structure of the Hotel is beautiful

Ulemper: The guest service is horrible, I stayed at the hotel for 6 days, I requested house keeping 3 times and I never had it.

Fordeler: I love the peacefulness of this property and even though COVID is happening they are taking every step to ensure the safety of the guests.

Ulemper: I really wish the pools did not close at 7pm. It would be great if it was sunset. When there is still plenty of sun left, we are forced out of the water.

Fordeler: Proximity to the beach

Ulemper: Service was poor, decor was dated, rooms smelled musty. A brand in decline. From the bellhops handling of luggage, to the inaccurate billing, room service left in hallways overnight, non-responsive guest services, all at a premium. Stay far away.

Ulemper: A/C couldn't keep up with the oceanview sun. Poor insulation around glass.

Ulemper: Poor service. Housekeeping is lacking. Shower drain was clogged. Too expensive for the level of service.

Fordeler: Grand Beach hadde alt, god service, god mat, flott strand, flott beliggenhet. Flott stort rom med alt jeg trengte i god stand og så rent, jeg føler fortsatt det hvite teppet på mine nakne føttene.

Ulemper: Det regnet litt, men det var perfekt, jeg vil dra dit igjen, eller hver gang jeg drar til Miami Beach.

Fordeler: Plasseringen av hotellet var utrolig.

Ulemper: Utvalg av mat var begrenset og dyre.

Fordeler: Grand Beach Hotel er et veldig vakkert hotell som ligger på Collins Avenue med direkte tilgang til stranden. Det har to bassenger og boblebad i 1. etasje, men vi nøt virkelig bassenget og boblebadet i 7. etasje. Hotellet er perfekt for familier eller grupper da det gir muligheten til å bo i tilstøtende rom.

Ulemper: Den kontinentale frokosten er ganske dyr til $25 og sparer ikke mye valuta for $25.

Fordeler: 3 basseng, 1 voksen, 1 alle oppvarmet, 1 alle kule Spill for barna å leke i nærheten av basseng Bassenget var super skyggelagt med palmtrees Rommene var rene Rom med balkong 2 komplette bad m/dusj Enkel tilgang til stranden fra basseng Konstant håndkle service etter behov 2 strandstoler m/ paraply på stranden leveres med romprisen 24-timers mat romservice gelato i lobbyen Hele personalet (betjent, bell, resepsjon, Bassengdekk) var svært vennlig og imøtekommende

Ulemper: Romprisen litt dyrt Mat ved bassenget var OK, men kunne vært bedre Betjent tok litt lang for bil for å komme, men generelt sett ok

Fordeler: Utmerket kundeservice og fantastisk rom!

Fordeler: Utsikten til stranden

Ulemper: Bodde ikke lenger

Fordeler: Veldig fine og romslige rom. Svært rent.

Ulemper: Noen områder virker underbemannet som kaffebaren.

Ulemper: Heisene var ødelagt mesteparten av tiden.

Fordeler: De ansatte var fantastiske. Veldig imøtekommende. Bassengene var veldig godt vedlikeholdt og strand var fantastisk!! Utsikten fra hotellet vårt var fantastisk. Kunne se på stranden og sentrum fra balkongen vår.

Ulemper: Teppene var litt flekkete. Noen bassenghåndklær var litt mørk.

Fordeler: Elsket personalet. De var svært hjelpsomme og veldig hyggelig å ha med å gjøre. Voksen basseng var et flott alternativ til familiebasseng. Det var rolig og vekk fra den travle bassenger.

Fordeler: it was during the C19 pandemic and they did the best they could

Ulemper: The coffee bar took way too long and charged like they were in St. Tropez

Ulemper: Beach was closed

Fordeler: Some how they kept my 100$ security deposit cause of some expenses that they made up didn’t even eat in the hotel

Fordeler: Everything was great. The room exceededy expectations. It was better than the pictures. My bayview room had to bathrooms. We were on the 16th floor and had views of the bay and beach/ocean. The pools were great and the adult only pool with bar if you don't want to be around kids was good. The entire facility was very clean. They have a personal concierge text you and they are available if you have any questions.

Ulemper: The beach was closed due to covid on of the reasons i picked this hotel.

Fordeler: mostly everything, direct walk to beach, nice pool.

Ulemper: i had dirty/stained sheets, there was no wash clothes in room and asked for some on first night of stay and didnt receive any my whole stay. my fridge didnt have half the items that where post to be in it. & last, entering and leaving the hotel is a hassel with the traffic and valet.

Fordeler: Pene og rene rom

Ulemper: Dårlig service fra personalet, frokosten er det veldig lite utvalg iforhold til det man betaler. Selvom vi hadde frokost inkludert må vi betale masse ekstra i skatt og serviseavgifter

Fordeler: Frokosten var veldig bra og rommet var fint! Veldig nært stranda

Ulemper: At det ble dyrere enn vi trodde fordi de legger på tillegg på alt. Så selv om man har betalt for frokost osv må man betale for servicen etterpå. Vi endte med å betale nesten 2000 kr bare for sericen.. det syns jeg skal ligge i prisen når man betaler. Må bruke uber/ taxi for å komme seg rundt.

Fordeler: The staff ( some exception ) but the front desk people can be very nasty , the room was super dirty , not counting the chairs around the pool are such shame , so dirty at any time of the year , I usually go there 2 times a year and still the same . I see no care about disinfecting the rooms

Ulemper: I like the location and the chair at the beach

Fordeler: The room and hotel friendly staff

Ulemper: The lobby furniture needs cleaning or replaced the tub needed cleaning and the floor wasn’t properly swept but I let that pass because I liked the room so much

Fordeler: wasn't served breakfast. rude waiters

Ulemper: where do we start? 1. Front Office Manager never answers calls - no matter how urgent 2. No one answers the phone when a guest calls - you have to schlepp downstairs to the front deks and wait in line with a load of folks equally upset 3.the worst customer service ever. I forgot something in my room - think anyone cares?

Fordeler: Location was good. Room was satisfactory. Both toilet stools stopped up. Beach was not open due to covid. I would not stay at this resort again. Pool drinks and food were great, but too pricey.

Ulemper: I was over charged and you charged the wrong card. On June 25th l booked the room $797 a deposit was withdrawn from my debt account. On July 3 day of arrival the lady at the front desk told me I needed to provide a card just in case there was any incidence(there was none). So I provided a different credit card because she told the credit card would NOT be charged, She told me the Debt account I used to book the room would be charged after checkout. When I checked out my credit card that was NOT suppose to be charged was actually charged. I need that card reimbursed because I did not authorize that charge. And on top of that the charge was more that what I booked for. I’ve been trying to call you for days and have not been helped, I’ve been as nice as I could and a few people in your office even hung up on me when I try to speak to someone about it. Horrible experience 813 712 0911

Fordeler: Very nice comfortable rooms. Good breakfast. Very nice pools and beach access. Frriendly staff.

Ulemper: Breakfast could get a little bit crowded, but nothing serious. Wifi didn't work but was solved by connecting by wire.

Fordeler: the staff was lovely! peaceful stay, loved all the pools and being right there on the beach , comfy bed, lots of fluffy pillows...

Ulemper: the toilet had to be 'jiggled' to work properly, carpet was a bit worn ....suppose the only other complaint is that wish we could of stayed longer?!?!?!??!?!!?

Fordeler: Great rooms, friendly staff, nice restaurant next to the pool. hotel is on the north beach, about 10 min from the noisy south beach.

Ulemper: Charge 30$ for 2 beach beds and umbrella, not cool.

Fordeler: I like the price , the elegance, the rooms the beach and the pool area. I was pleasantly surprise very comfortable

Fordeler: quiet and comfortable seaside hotel

Ulemper: restaurant service needs improvement

Fordeler: Was cool

Ulemper: Nothing

Fordeler: De flotte rommene, god beliggenhet til stranden og bassenget i sjette etasje for de voksne. Stort pluss for gratis internett på hele hotellrområdet.

Fordeler: Flott hotell med hyggelig personale og god service. Sentral beliggenhet ca 10 min med bil nord for Art deco distriktet

Fordeler: great location, great hotel, spacious rooms! room had two bathrooms and sofa, veranda with great views. really loved this!

Ulemper: Winelist was not included on the roomservice menue, and when bought a bottle, we were not informed that it would be $ 25... which more than the meal itself. Could be good with information like that.

Fordeler: Fantastic hotel with great rooms a little bit outside the noicy Miami. A surprise that the roomservie couldn't get beers after midnight (wine Ok). But who MUST HAVE beers in a lovley hotel like this?

Ulemper: syns det er litt dårlig at man ikke får en liten gratulasjon når man skriver i bestillingen at det er bryllupsreise....kunne stått noe på rommet...

Fordeler: Great rooms. Restaurant has good food but very expensive.

Ulemper: One lady (Julia) had an opinion about our english accent. Told another staff member standing next to her that it is irritating to listen to.I think she is rude.

Fordeler: Design.

Ulemper: De ansatte på hotellet oss undertrained. Helt uprofesjonell.

Fordeler: everything was great,cool people,excellent staff,excellent decoration,excellent bar! everything was super.i am going to come back ina month

Ulemper: nothing

Fordeler: I would like to mention especially Mr Mohamad El Csabi one of the managers that gave us very professional service

Fordeler: evrithing!. hotel, reatorans pool. Service in restoran was amazing. high class hotel and service !!!

Ulemper: nothing .

Fordeler: It was beautiful inside and smelled good everywhere.

Ulemper: No.

Fordeler: Everything

Ulemper: Nothing

Fordeler: Service was excellent.

Ulemper: Room size unimpressive for the price. Lacked even a chair to it on to lets say put on shoes. Elevator service mediocre.

Ulemper: Honestly, Faena hotel is very overhyped and for the money you pay, you want more out of it. Everything is overpriced.

Fordeler: Staff were very friendly and welcoming despite the obvious conditions and limited facilities (due to the corona virus).

Ulemper: Minor thing. There could been toiletries in the rooms ie shampoo etc.

Fordeler: Service and beauty

Ulemper: Small pool area

Fordeler: Beautiful interior design

Ulemper: Terrible service, not at all commensurate to the price point.

Fordeler: Rom, Strand basseng

Ulemper: Ingen kaffe Lang ventetid på frokost i restauranten Mangel på de lydisolerte vegger -bråkete heis

Fordeler: Bassenget og stranden er den beste delen av dette hotellet.

Ulemper: Rom som vender mot Collins er høy. Trafikkstøy er forferdelig.

Fordeler: Location was great staff was even better

Ulemper: Nothing

Fordeler: Super clean, very comfortable bed and pillows and the pools were so nice! The staff was very helpful and always friendly! The measures to help with COVID were amazing! I felt completely safe there

Ulemper: The area doesn’t have many restaurants near by so you do have to travel for dinner. The restaurant on site was closed but had a small poolside menu to choose from

Fordeler: The balcony overlooking the beach. The location to downtown Miami.

Ulemper: Need to get softer, better quality mattress on the bed.

Fordeler: Location and beach chairs

Ulemper: Refrigerator/mini bar didn't work well to keep our food cold. Charge for beach umbrellas

Fordeler: Proximity to beach, steel drum player by pool was great!

Fordeler: Nice pool, great location

Ulemper: $45 per DAY to park, plus $5 tip to valet each time used, no mention of parking when booked; room was small, real small

Ulemper: Shouldn't have to pay to rent an umbrella. It should be included with your daily resort fee.

Fordeler: Location and access to the beach

Fordeler: The room were correct and clean. The breakfast was not really good, not good quality .

Ulemper: 1) they never mentioned in their website that the beach was under work then not really direct access.....and the workers were working and with noise. 2) they provide free lounge chair on the beach until 4 pm however you have to pay 20 dollars for umbrella??? Hello?? 3)the breakfast was a disaster a la carte, poor ingredients and not good. The cappuccino was served with a weird milk on the top sounds like yogurt?? 4)the swimming pool in the hotel at 7 pm Hello??? we are on holidays right? 5) two swimming pools one for adults the other children however the swimming pool for children is a joke. I have two children of 12 years old they cant swim in this one as it is for much younger children...will say babies!! I wont recommend the hotel for a stay due to these reasons

Fordeler: The location was very good and the access to the beach was optimal.

Ulemper: When we checked in, we were able to get our room. However, we went to the beach and pool and much to our dismay there were no chairs OR beach towels available for 2 hours. We also had to pay for additional chairs. Very disappointing for this star level

Fordeler: Due to the corona virus our flight back to the UK was cancelled the hotel allowed us to extend our stay until we managed to rebook a flight home excellent service

Fordeler: Hotel employee at check in was awesome! Let us check in very early and gave us a hospitality suite evening after checkout so we could shower

Ulemper: Pool area could be improved. Needs room service all day!

Fordeler: Absolutely loved the view. Great location. Loved all the amenities that came with the hotel. Guy name Carlos was very helpful.

Ulemper: Didn’t have any air what so ever it was very hot in my room. Kept asking for new towels never received any up to my room asked 4 times. They wrote it down and everything and still didn’t send any up so I had to go down to the lobby and get them myself.

Fordeler: The pool guys and one front desk agent.

Ulemper: I recently stayed here this past weekly after staying at both the California location and Mexico prior. The service is unmatched! With being in hotel management I have come to expect a certain type of service, along with proactive communication this hotel had neither! Everything was blamed on the Governor Restrictions enacted for the protection of staff and guests. However, these are things that the guests should be made aware of prior to staying as prices don’t match the lack of staffing i.e. Skelton crew and lack of amenities offered. (Took at least 30 minutes to get someone on the phone to request something). We stayed 4/3 recieved an FYI letter at check in that should’ve been sent 24-48 hours prior to check in. The letter stipulated no housekeeping unless upon request (which was requested and we did not recieved it, was told it’s limited service however letter doesn’t indicate that). No room service, however a $35 charge for a microwave to warm up one meal. Hallways smelled of marijuana! 4 star hotel! Random men roaming the hallways late at night! No key control by floor! Very big safety concern for women traveling alone. Me and my friend split the rooms fees yet we’ve been way overcharged 3 charges in total $836, $530 and $530 something again! That was the ultimate kicker, I guess night audit is off as well to process billing correctly. The nonchalant attitudes from the management staff, please note I’ve never seen a staff so controlled and not empowered. The management team was overwhelmed, irritated and performance lacked four stars to say the least. I over heard guests frustrated due to lost cars, lack of amenities, no rooms available so sleeping in the lobby. Lastly the best part ever, in 80 plus degree weather with Florida Humidity no water offer at the pool???? Oh because of the Governer! At this point I’m going to email him and research the guidelines in which they were given as a hotel to reopen and also send this complaint.

Fordeler: it did not live up to the reputation that i had expected for the Nobu.

Ulemper: lack of interest from the staff. i didnt like the hotel at all. the staff were rude and the reception just did not pick up after ringing two days for over 15 mins none stop. I went to reception. there are no maids to clean the rooms daily with the excuse that is for protection of the staff and clients. rubbish they are using this covid as an excuse to save money on staff numbers. they could have cleaned the room and changed the towels. i had to go get towels on the second and final day. total waste of money and very bad experience.

Fordeler: Great beach area and beautiful. the guys in charge of umbrellas and chairs were very attentive and provided excellent customer service on the beach. Pool area is nice as well. Food is pricey and limited hours right now due to covid19. Front desk people were friendly and informative.

Ulemper: No room service, the lights did not work in the room, the flush on the toilet kept getting stuck the maids did not empty the trash the whole stay we had to chase them down the hallway to get clean towels daily. We asked for a microwave for our room and had to wait on a waiting list to get one. Still didnt have it 24 hours later and had to ask a second time. Feel like its way overpriced for the service.

Fordeler: NOTHING!!!!

Ulemper: After hearing so much about NOBU and how amazing it is supposed to be with 5 star luxury and service and it’s on site acclaimed Sushi restaurant, we were so excited to go and celebrate my wife’s birthday - traveling all the way to Miami to finally have the chance to do something after this extremely long lock down only to be LIED to - Upon arrival, the staff was very rude and dismissive. The first thing they informed us was that there would be no turn down service - mind you that when I had spoken to them on the phone to see if they were completely open and with full service that they stated YES. 1st LIE. Next, on arrival at 4pm, we were hungry and wanted some lunch only to find out that their one restaurant on property other than NOBU was not even open and had closed two hours earlier than they were supposed to. There was no room service either - second lie!! When I asked the front desk they said to order Pizza!! Unbelievable!! We had to walk in the rain to another property to get some lunch. The next day, we asked for coffee and towels but none came. I called two additional times without anything happening. I had to actually go down and insist at the front desk that they provide the replacement coffee and towels - very disappointed!! Is this the NOBU way??? At the pool there was no one working. Only one bar tender that wouldn’t make any frozen drinks! In addition, the guests in the adjacent rooms were so loud and up until 4 in the morning - and when I complained, nothing was done and no offer for us to move rooms - what happened to the Miami service let alone the NOBU service. We should have been informed up front regarding the state of affairs of the hotel and property. Why lie to us and say everything is operational when it was not? Why charge a premium when you get motel like service? Why be rude and dismissive? We will never stay there again. It completely ruined my Wife’s birthday.

Fordeler: Beautiful decor

Ulemper: The service is terrible and bad crowd . Nobody to take your luggage when you arrive and only one person at the check in desk which has you waiting forever . Lots of people drunk and barefoot in the hotel . Not pleasant

Fordeler: The front desk was very nice. We could even have a late check out. The SPA area is wonderful. The SPA treatments as well.

Ulemper: Everything was perfect

Fordeler: Bellman was the most helpful and knowledgeable person. Carlos :) gave us this 5***** experience.

Ulemper: It felt like hotel was short-staffed and we could never get anyone over the phone to answer our questions, except for Carlos. Also it seemed like a crowd in the hotel was bunch of party people carrying cases of alcohol to their rooms.

Fordeler: The calmness, tranquility

Ulemper: Pricing is expensive......mainly the parking and you can't reach them by phone to have your car ready.

Fordeler: nice location, four pools

Ulemper: They share lobby and pools with the eden roc hotel next door, which seems to attract a more budget oriented crowd. If u like blind drunk teenagers in swim wear in your hotel lobby, this is the place for you. Every item in this hotel (minibar, takeaway food at their cafe etc.) comes with a 22% service charge. You will pay $15 for a single nespresso pad in ur room, $70 for a half bottle of wine from ur minibar. In short they charge top of the line prices for pretty mediocre service and products. To be fair: Front desk shared my opinion and compted 3 days worth of resort fees.

Fordeler: Flotte rom, flott personale, god mat, flott basseng, flott beliggenhet. SLS treffer den på alle nivåer!

Fordeler: Flott basseng party

Ulemper: Uhøflig resepsjon ansatte

Fordeler: Bassenget var flott.

Ulemper: Små rom dyrt alt.

Ulemper: Rommet var veldig lite

Fordeler: Guest service - from Valet, concierge , front desk and beach staff Decor Amenities * I didn t bring a beach bag, and there was even a tote to use for the beach in the room.

Fordeler: It had all the stops.

Ulemper: I was accosted by a staff member last night that had a very rich undertone of racism while I was at the pool last night and it really made me feel uncomfortable and it reminded me that the I’m viewed in America as a black man is still quite unbalanced!!!!

Fordeler: Unfortunately nothing.

Ulemper: Experienced an absolutely terrifying check-in experience by a Ms. Yomaira, causing us to cut our stay and leave after one night. Were treated with disrespect and subpar to the expected service to be provided by comparable hotels of the same class. However, in my experience with the Beverley Hills SLS Hotel, the above review of not a reflection of the staff as a whole of these hotels.

Fordeler: Everything

Fordeler: Everything about the place is ascetically pleasing, staff is super nice, people are cool and laid back, I brought my three small children there and everyone treated them like they were the cool kids on the block haha. They had a ball, and we felt comfortable, being young parents it's hard to find somewhere to go that's a good balance for our type of family.

Ulemper: Rooms are a little small and food and drink prices a little steep.

Fordeler: Absolutely small rooms, very bad facilities and short on staff. Would never stay here again

Fordeler: The beach staff was friendly.

Ulemper: I didn't like the front desk personnel. Everything we requested the answer was always no. Also, our room wasn't cleaned all day. I had to request for the room to be cleaned when we left for dinner in the evening. Once we returned late at night no towels were left for us. Had to request at 2am.

Fordeler: The staff was so friendly and professional

Ulemper: The room although it was gorgeous was quite small and there wasn't any room to keep hung of folded clothes

Fordeler: The room, the bathtub, the decor, the food, the pool.

Ulemper: Customer service needs to improve radically, for such an expensive hotel, they're lacking of guest assistant. Just stayed for one day and encountered that the guest services speaks way to fast and they give you too many directions. Couldn't make it to the pool through the side pool because it was close even for the guests. Things that they didn't told us. The waitress at the bar acted null. Called the valet 30 minutes before I went downstairs to have my car ready and waited 25 minutes more do some dumb excuses from the valet guy, then when I claimed he started to argue with me. My fiance spent in total $500 for one night and it was a HORRIBLE experience. Never coming back.

Fordeler: Vi likte oppholdet her. Personalet var utrolig

Fordeler: Alt

Ulemper: Ingenting

Fordeler: Friendly staff and food was fantastic!

Fordeler: It's on the beach

Ulemper: Windows are hermetically shut, no fresh air

Fordeler: Design, garden, beach

Ulemper: Expensive restorant

Ulemper: Banging noise every 10 min or so I side hvac Had to switch rooms and was put next to housekeeping which woke me up at 6:30 Expensive

Fordeler: No Muzak by the pool

Fordeler: Clean and updated

Ulemper: Service was very slow

Fordeler: Breakfast staff was a bit slow. Everything else was great!

Ulemper: There was a few small things with the television and the maids who did not necessarily pay attention to the “Do Not Disturb Red. Button”. The staff was amazing and I was very impress with their ability to provide the service they possibly could. I worked for the Ritz Carlton Hotel and they we’re just as capable of provoking the same service. There was a few discrepancies with the billing but hopefully they will go over the payments and do the right thing?

Fordeler: Flott beligge inntil stranden, likevel litt tilbaketrukket på grunn av forholdsvis stort området med flotte fasiliteter! Meget hyggelige stab! Passe avslappet atmosfære etter vår smak. Fint passe stort dobbeltrom. Vi kommer mer enn gjerne tilbake hit!

Ulemper: Eneste litt negative er at gulvteppenet ikke var skikkelig støvsuget (sand).

Fordeler: I had to call for the coffee maker and coffee; the phone was not working well. It was a hastle and I got mad at it. A towel rack kept falling down - it was not attached corrrectly. Some part fro the shower fell off. The water temperature for the shower was complicated. The view was spectacular Our dinner was wondeful

Ulemper: Wtritten abore

Fordeler: I booked this hotel based solely on previous reviews. I was looking for a quick getaway. The property is absolutely beautiful. The lobby area is very inviting. The bar and sitting areas around the bar are inviting and comfortable. This hotel gives you a whole island vibe. If you wanted to go off and sit alone, there are a few places that you can go to get some quiet time. The outdoor areas are lush, green and relaxing. I didn't spend time at the pool, because I love the beach and the beach is beautiful and clean. Unfortunately, due to the Coronavirus pandemic, the beach closed on day 4 of my arrival. I checked out of my hotel early and was told I would receive a refund for the rest of the days that I had booked. Stay tuned. Very friendly staff, from the lobby personnel, to the restaurant staff, pool bar staff and beach staff.

Fordeler: The room was clean and comfortable. The food was great. The amenities were wonderful!

Ulemper: N/A

Fordeler: Staff and room.

Ulemper: Nothing.

Fordeler: the massage was good

Ulemper: The additional costs added to every item - nickle and diming

Fordeler: Staff is wonderfull. Location is the best. Will stay there again.

Ulemper: Too much sun lights enter the room. The Bath room door is a faded Glass and lights up the room and is not great if you wish to sleep in late.Over all the hotel is to dream of. The Location is superior

Fordeler: We enjoyed the room, the pool, the Spa and the restaurant.

Fordeler: Small hotel, but with relaxing atmosphere and good services. Convenient location, although 15 min by car from South Beach and Lincoln Ave.

Fordeler: I liked some of the designs especially the bar and outside areas. The hotel staff really made this place and I think that's important, in particular the beach and concierge.

Ulemper: It would have been wonderful if there was a jacuzzi outside near the pool. I also would have liked it if the hotel were clear about what I actually owed in relation to costs as there was a mix up over me taking something from the mini bar when I did not. Also, when I came there was maintanence and building work being carried out, I normally stay in the Loews and was advised to stay in the Palms as an alternative because the Loews were having construction also. I was dissapointed by the noise which was practically next to my room, although I did speak with the front desk manager who offered a complimentary breakfast and room change as compensation.

Fordeler: Veldig bra opplevelse! Utmerket service og flott hotell med ypperlige rom. Herlig med morgenkåpe! Nydelig mat fra restauranten. Vi kommer gjerne tilbake.

Ulemper: Internett på TV på rommet kunne vært raskere.

Fordeler: Flott beliggenhet rett på stranden med en nydelig hage. God mat og god service.

Fordeler: Vakre omgivelser, nærhet til strand med all strandservice, komfortable rom med gode, store senger og generelt god plass.

Ulemper: Prisene i poolbaren var i meste laget.

Fordeler: Lovely design and friendly staff.

Fordeler: The pool and beachside facilities were very good, The staff were very friendly and went out of their way to help,Well worth the 18% service surcharge. The Bar and restaurant offerings were also very good. The oceanfront suite was excellent, albeit the bathroom was small.

Ulemper: Music in the lifts! Annoying and uncomfortable sound levels of 'Musak'. I had forgotten that hotels still employed this measure of customer torture!!

Fordeler: Staff was very nice and accommodating. pool and beach were wonderful.

Ulemper: I couldn't stay any longer than i had.

Fordeler: The hotel’s location is very good. The facilities very nice, and overall, the customer service was AMAZING. All very nice, attentive, and efficient. I have traveled a lot and cam say this is the best customer service ever. Will definitely visit again.

Ulemper: The onlu complain would be the the pool and service at the beach closes at 6 pm, which is still very early.

Fordeler: Room was spotlessly clean and well maintained. Front desk staff and pool/beach staff were helpful and friendly. Location was great, pool clean.

Ulemper: Restaurant felt like it didn’t fit with hotel. Food poor. We were told they ‘didn’t have rice’ When my husband ordered the rice bowl on the menu.

Fordeler: very helpful staff. Helped with the selection of numbers. they sent a phone forgotten in the room to another city, after my departure. Great pool and delicious food.

Fordeler: Beach front, great location!

Fordeler: Nothing to be honest very disappointed ... my first stay and my last one for sure... they even missed my restaurant reservation ! What else to say

Ulemper: No atmosphere at 10:30 pm in the hotel nobody on a Saturday! bad location in term of beach Room overpriced for what that gives you

Fordeler: The was excellent, especially the pool staff, Joe was excellent. Check in was a breeze and we were upgraded to a king suite. The location is great and quiet/peaceful.

Ulemper: Was charged for two luxury beach chairs when we had two local friends join us for about and hour at the beach. The hotel could pay more attention to the cleanliness of the pools and common areas. Small details matter and considering the size of the hotel it would not be difficult to keep spotless.

Fordeler: Jeg vil definitivt anbefale dette stedet til alle. Alle ansatte og alle de besøkende jeg møtte var veldig hyggelig. Stemningen var flott, det hadde en virkelig avslappet følelse. Jeg kommer garantert tilbake!

Ulemper: Den eneste delen jeg ikke likte var at jeg kunne ikke bo her lenger

Fordeler: Amazing place and staff especially Anna

Fordeler: Friendly staff (Anna) clean room air conditioning great hot shower great will stay again

Fordeler: Recepción like Gio and the boss. Every one make me feel very confortable for my stay.

Ulemper: Pandemic things

Fordeler: We loved this place especially Anna and George are very kind and helpful. We had a lot of fun with them in this place. Also location is perfect.

Fordeler: Very kind and helpful staff. Dinner and breakfast are included which is nice. Localization is great.

Ulemper: It was very noisy, air conditioning works very loud. Private room was very small, to get to it you have to go through shared room which might be inconvenient for some people.

Fordeler: Loved that we had breakfast and dinner. The staff was great. They would always take care of us, I felt the place was always safe. Anna from the front desk helped me with everything I needed. She is an excepcional worker, always smiling and willing to help. This is a good place to stay, make new friends and have some fun in the beer garden, playing pool, table tennis or sharing stories with the rest of the guests. I definetly recommend it.

Fordeler: Staff was very friendly...thank you Bobby, Anna, and George for great hospitality.

Ulemper: AC colder

Fordeler: It was easy and not complicated at all...

Ulemper: Breakfast with only possibility to choose from very sweet cereals and white bread...apart from the eggs-no healthier option...

Fordeler: nice stay! people are very helpful! Josh, cherry, carlos and ashly good attention

Fordeler: Bikini Hostel is one of the best on the beach. The facilities are terrific. All of the staff are welcoming and friendly. Anna, one of the staff members, is so wonderful and friendly. She makes the whole environment a little more magical. Definitely make a reservation with Bikini Hostel if you're interested in staying in South Beach at a hostel. Or just come by before 10pm for some drinks.

Fordeler: Really good staff, specialy Anna help me a lot and was really friendly

Ulemper: The clining of the room

Fordeler: Easy check-in and check-out and the staff was very friendly about helping to upgrade, because we weren't satisfied with the dorm room

Ulemper: Pretty expensive for a 9-bed-dorm, not welcoming or clean - we basically had to upgrade to feel better about the place... still no clean kitchen and bathroom

Fordeler: Rooms were clean.

Ulemper: Actually matching description. What should have been provided wasn’t.

Fordeler: The ladies at reception were very nice and helpful, they even called to make sure everything was okay with the room once I got upstairs. The resort was clean and so was my room, would definitely stay here again

Fordeler: The beach and location was nice with the exception of parking

Ulemper: The staff were incredibly rude& not helpful. The pool is only open until 6pm. On a Wed. night there was a “concert” outside of our room near the pool playing terrible music until 10:30pm. I tried to call the front desk and no one answered. Foo

Fordeler: Fint hotell! Beliggenheten er veldig bra! Flott bassengområde, og kun noen skritt ned til stranden. Fin strandpromenade. Veldig bra frokostbuffet, den beste på vår Florida rundreise.

Ulemper: Betjeningen snakket litt dårlig engelsk. Ikke helt topp service.

Fordeler: The staff mainly spoke Spanish especially at the front desk. I had to wait an hour to be given a room and there were no accommodations for making me wait that long. Also the said the would give me a room with a view but that wasn’t the case.

Ulemper: They charge you $10 for hotel towels to go to the pool which is so stupid and cheap. The price I paid did not scream luxury hotel. They should be a 2 star hotel. There was nothing extravagant about this place.

Fordeler: Close to beach

Ulemper: The hotel bar closed at 7:00 pm! I would have thought since it is Miami Beach, it would stay open longer. They did not have any soda beverage machines and not a place to order food late nite.

Fordeler: My reservation wasn't at the desk , it took me 30 minutes to check in.The key to the room they issued didn't work . I went up and down to the lobby 3 times for a new key before the maintenance man opened my room . II took 1 hour . staff was rude

Fordeler: Pool

Ulemper: Max people allowed for a family of 5 with children only allowed 4 people to stay in room. Not accommodating for family occupants

Fordeler: The location and staff

Ulemper: The cleaning staff could have been more nice. My husband was in the bathroom at the time of cleaning and I told her. She began to get rude telling me to come out of the room in order to clean it. I don’t know if she understood what I had just told her. She began to get rude. My husband asked for clean towels while returning the older ones. She took the towels and never gave us new ones.

Fordeler: The only good thing about this place was that it was clean.

Ulemper: We travel a lot and I mean a lot we will NEVER return to Miami because of the treatment of this hotel . We seen people in the pool multiple nights past sunset and went down to ask how long the pool would be open and the front desk told us night after night it closed at sunset we even said but there’s people out there right now and he just proceeded to tell us how we couldn’t enter!!! The rooms felt wet constantly like there was a leak not to mention we were told we had to pay extra for the breakfast buffet when it says it’s free when you book! The balcony had no privacy and people could literally jump from one to the other! The shower leaked the toiled creaked all night! I HATED MY VISIT AT THIS HOTEL

Fordeler: Near the beach, the pool, the view

Ulemper: Doest have toothpaste, microwave, no roof in the balcony, doest have mini bar.

Fordeler: Close to beach and 24hr valet was nice. Price was affordable

Ulemper: No microwave, no Cuban coffee. Access to beach was under construction

Fordeler: De ansatte på hotellet var veldig imøtekommende og hjelpsomme og vennlige.

Fordeler: Hotel Victor har flott beliggenhet midt i beach, flotte nye.!

Ulemper: Mulig pris barriere ...

Fordeler: The clean ness

Ulemper: The maids knocking so early and constantly on the door

Fordeler: Location, Free use of beach chairs, beach towels & bikes. Staff is awesome.

Ulemper: Clogged sink, not super clean for the star rating you see advertised.

Fordeler: Location

Ulemper: I arrived on a Friday afternoon and upon arriving the hotel entrance was packed with people appearing as if it was spring break. The pool was packed with people twerking, smell of weed, and vulgar music blasting.

Fordeler: Veldig sentralt.

Fordeler: Fantastisk hotell i hjertet av South Beach. Frukt og vann til gjestene ved bassenget, nyvaskede madrasstrekk ved svømmebassenget hver dag - gode senger og flotte minimalistiske rom.

Ulemper: The $200 hold on my card

Fordeler: Location and view are unbelievable!

Ulemper: Wearing a mask but it is Corona time.

Fordeler: Vi ble tatt imot på en veldig hyggelig måte av en mann. Utsikten fra rommet vårt og beliggenheten.

Ulemper: Kunne vært frukt ved bassenget fra tidlig om morgenen.

Ulemper: Even thought the staff was very friendly the pictures on the website of the view are nothing like reality also the room was overpriced. I tried to surprise my partner with a luxurious night like advertised but it was nothing like that

Fordeler: Location. In the heart of South Beach!

Ulemper: Service. They don't provide housekeeping unless you ask!

Fordeler: The room and the view was amazing! The room was very clean. The bed was so comfortable. The only problem is that there were 3 adults in a room with 1 bed. Not even 2 adult women want to sleep in a bed together.

Ulemper: There were hidden fees. I was not told about the $27 resort fee. nor was I told about the $100 deposit. Nor was I told about the $50 valet fee. Nor was I told there would be 1 bed.

Fordeler: Clean and luxurious

Ulemper: Nothing

Fordeler: Flott beliggenhet, med gangavstand til stranden.

Ulemper: Betjent parkering er svært praktisk, men dyre.

Fordeler: Veldig fine og rene, Glade hver kveld med gratis drinker.

Ulemper: Restaurant prisene var svært kostbart.

Fordeler: De ansatte før jul var svært hjelpsomme og veldig imøtekommende

Ulemper: De ansatte etter jul var frekke, avskyelige og uhjelpsomme.

Fordeler: Min familie og jeg følte meg veldig velkommen. De var veldig, veldig, veldig vennlige og hjelpsomme! Jeg anbefaler på det sterkeste dette hotellet.

Fordeler: The staff were all helpful & friendly & we were in a good location for getting around South Beach

Ulemper: We stayed in one of the suites and the floors were very noisy to walk on & other guests walked about like elephants above us & the walls were paper thin . We had a really selfish noisy family next door who talked at normal levels & much higher through 3 nights of our stay so we couldn’t get any proper sleep at all. The doors all slammed everywhere. The pictures on the websites don’t give you a true picture. We couldn’t wait to leave the place. We definitely would not recommend the place to any of our friends.

Fordeler: Hadde egen avdeling på stranden. To basseng ved hotel.

Ulemper: Ikke noe

Fordeler: I really loved the cleanliness of the room. It was fresh, clean feeling, smelled beautifully

Ulemper: There was nothing I did not like about the hotel

Fordeler: Vi fikk leilighet selv om vi hadde bestilt enkeltrom.

Ulemper: Det var veldig kaldt på badet når airconditionen stod på.

Fordeler: the location

Ulemper: I loved everything

Fordeler: We have been staying at the Riviera Suites a couple of times now and have never been disappointed. The personell is very friendly and always willing to help. We had a very pleasant stay, again. Beach is not even a five minute walk. Nice flair at the ground floor pool (but bring insect repellent with you). TV is working fine with HDMI. There are parking spots for $20 a day not too far away - like 7 minutes to walk.

Ulemper: There was some noise from a construction site, but the personell tries not to place your room directly next to it. And even if it happens to be, they did not start before 9 pm and we were up at that time anyways.

Fordeler: Suites are big, big enough to entertain in. Light and sound dampening decent--especially given that there's a lot of action across the street at Liberty Having two pools: one shaded, heated; the other rooftop and not--nice idea

Ulemper: Place is pretty beat up, needs updating. Pools are unattended, messy. Walls are thin: Some staff are nice, others are aloof, unhappy. Outdoor seating is taken up with street people Restaurant is really dirty and trashy. Pushy at check out time

Fordeler: Location

Fordeler: Arismendy, Amaury, Christopher, Pierre, and the front desk manager (I apologize we only spoke briefly he gave me a great recommendation for a store I needed though) were all great && made my stay amazing. The property was well maintained and away from the crowds, we’ll be returning

Fordeler: It’s location is good and the rooms are clean but very plain with little decor

Ulemper: Very few security staff in the evening. A lot of people smoking marijuana on the premises and near the pool. Automatic 20 percent tip added without telling you and when questioned then said they all do it in the area. Asked for an extra blanket and was told they were all in the laundry. Not a good value or atmosphere for a family with kids

Fordeler: Bed was nices room was nice.

Ulemper: Everything was Great. Thanks

Fordeler: To bassenger, ett på taket og ett på bakkeplan omgitt av en koselig hage og med oppvarmet vann. Happy hour hver kveld med gratis drink.

Ulemper: Ble booket inn på et rom som luktet veldig av mugg. Fikk bytte rom på andre dagen.

Ulemper: I was injured at the hotel and the staff was rude and unhelpful. I was most surprised at the at the poor attitude of the assistant general manger. I would never stay at this hotel again.

Fordeler: Friendly personels, quiet, very good location, a lot of space

Ulemper: Missing light in the wardrobes

Fordeler: Interioer og renhold.

Ulemper: Teknisk kvalitet bes borbedres I hoeyeste grad. Frokosten elendig, alltid mangler. Personalet boer skoleres bedre.for hoey pris I forhold til kvalitet.

Fordeler: Doormen were excellent. Close to the beach with free beach chairs.

Ulemper: Housekeeping is very poor because they do not understand a word of English. The wall is too thin. Could not sleep because of the TV noise next door. Reception may not be efficient; was charged different rates. Had to pay extra for the taxi because of the poor response when checking-out. No prior response to my mail sent asking as to how to get on the free shuttle-bus from the airport.

Fordeler: Staff friendly and helpful, very comfortable and stylish suites with excellent and good quality facilities, lots of space, great location - easy walking distance to Ocean Drive. Poolside breakfast is sufficient, Free shuttle bus to the airport is a nice touch. I will definitely stay here again, much better than the last hotel I used in Miami.

Ulemper: Rooms are very very dark, a torch would be useful to find things in your suitcase. Note that a hotel surcharge/tax of $15/day (per suite) is billed in addition to the figure quoted on booking.com

Fordeler: This was a beautiful hotel with lavish furnishings. Great use is made of the space especially the pool area. The staff were great and added to the experience.

Fordeler: Excellent !

Ulemper:

Fordeler: The Rooms were funky and very spacious.The pool area was cool - not a massive pool - but enough to swim about and cool off. The cabanas and sofas around the pool were nice.

Ulemper: No where decent or cheaper than the $30 valet parking. They should have an option for reduced parking. There are some mulit storey car parks about half way down collins (near the Chesterfield hotel) that parking is $20 per 24 hours.

Fordeler: Absolutely wonderful for its price and what it has to offer

Ulemper:

Fordeler: Good sized and well furnished rooms, with art deco style. Friendly, helpful staff, good location for beach access and Lincoln Road shops

Ulemper: A good stay, and decent value with a discount, but the hotel needs to be more on top of the maintenance: e.g. we had problems with the shower tap and temperature in our room and there was a rather basic breakfast on disposable tableware by a pool that wasn't cleaned during our stay.

Fordeler: design, big rooms, friendly personal, near to the beach, near to the shopping center, services like: airportshuttle, cool water at the pool, towels for the beach, cocktails at the catalina, delivery-service from the catalina restaurant

Ulemper: no bar, the cleaning personal only speaks spanish but no english, the breakfast could have more choices than marmelade and cream cheese

Fordeler: Party hotell som passer mest til unge gjesten. Fin beliggenhet. Utsikten er fint fra enkelte rom, renhold personal gjør en god jobb.

Ulemper: Gamle møbler, mangel av vedlikehold som er synlig overalt, høye priser på bar og restaurant, resepsjon personal som er ikke interessert til å hjelpe kundene. Høyt støynivå om natta..

Fordeler: Every thing about the hotel all your staff were most helpful and cheerful. Keep up the good work

Ulemper: How can you beat perfection

Fordeler: The ambience

Ulemper: The food

Fordeler: The view was amazing.

Ulemper: Took over 30 minutes to check in. Most staff other than one person were rude. The hotel was filthy especially considering the Covid-19 issues. Would never stay at this hotel again.

Fordeler: Very clean and comfortable. Close to all the hot spots in south beach.

Ulemper: They tried to charge me a resort fee twice as their records were not up to date.

Fordeler: Bassengområdet

Ulemper: Elendig service i skranken. Personalet snakker elendig engelsk og vet lite om selve hotellet! SPA avdelingen var helt topp og d samme var gutta ved parkeringen.

Fordeler: Breakfast

Ulemper: Torn living room furniture Ac blowing over bed

Fordeler: The best view

Fordeler: Only good thing about the hotel is the pool area and proximity to Whole Foods.

Ulemper: Hotel rooms are dated and dirty. Carpets were stained, doors had dirty fingerprints, beds were low to the floor. Hotel charges a resort fee to use the pool and fitness center. Also, bought two frozen drinks from the pool and it was $50. Absurd prices!

Fordeler: Location was excellent, concierge and outside staff were so helpful.

Ulemper: Room was a bit tired, despite being told it was the best room in the hotel. I think it was spring break and so many people at the pool it was impossible to get a seat, despite paying a premium to stay. Woken at 4am, 5am and 6am with people leaving room parties and being loud along tone corridors.

Fordeler: Love the look and feel of the hotel. Also a great location

Ulemper: You can hear everything going on in other rooms so it was noisy at times.

Fordeler: This hotel is beautiful & has very spacious rooms. The suite is real clean and well-kept. The sunset and the view from this pool are beautiful. I spent a few days there but it was enough to understand the atmosphere. The staff are helpful, friendly and very attentive. Thanks to Bianca very professional

Fordeler: Stylish, nice sunset panaroma

Ulemper: Very arrogant and not really competent staff; thanks for getting the 3th (lowest!) floor out of 17 floors even after asking especially for a high floor room in the reservation ("no chance, but the tower suit is still available with a little rate change from 445,- to 3.500,-"); everything in the hotel is completely overpriced: restaurant, poolbar, parking, even the internet has to be paid (ridiculous!) and so on...

Fordeler: Good quality hotel, with great fusion restaurant

Ulemper: Location from south beach

Fordeler: Wonderful posh luxurious hotel in south beach Miami. lovely pool with around the clock bar service. welcoming staff ,everything is ready for you to enjoy your stay. we left few things during a quick check out ,they sent them back to us ASAP.

Ulemper: 1- painfully there is not even a penny complementary stuff you need to pay for even a glass of water!2- No information regarding the inside USA calls (they call it long distance calls and the price kills! even if you call someone in next door state)

Fordeler: design

Ulemper: The hotel is far from beach, very laud tonight from the bar and pool.

Fordeler: pool

Fordeler: Very friendly staff, beautiful pool.

Ulemper: Our first room was very dirty and second room (which was an upgrade) was still not great. Couches were stained, dirty sheets, bathtub and bathrobes. pool bar is expensive.

Fordeler: The pool area was fantastic. Upgraded us to a suite!

Ulemper:

Fordeler: Booked a Bayview Studio, for a family of four (2 kids). Excellent views to downtown Miami and the Bay. Very spacious room, with interesting decor. Excellent restaurant, fusion of of Cuban with Asiatic cuisine. Very good pool area, too (swimming pool heated). Very friendly personnel in the restaurant and the reception, as well as the housekeeping staff. Ideal place to get the relaxing and glamorous atmosphere of the city.

Ulemper: The room's door was poorly isolated, therefore there were some noises coming from the corridor (we stayed at the hotel at a weekend with parties organized each evening/night). Parking is exclusively valet (charging an quite high daily rate), with little choices for alternative parking around. The minibar is a kind of a mini-in-room-shop (selling T-shirts, souvenirs, toiletry, etc.). No free WiFi.

Fordeler: Great hotel to spend some days to relax and be quiet. We came just one day after a 1-week trip to ny and it was great to rest a little. Baby friendly also. Great sunsets at the pool.

Ulemper:

Fordeler: Very nice people. Courteous service. Jasmine was great serving our brunch.

Ulemper:

Fordeler: Beliggenhet

Ulemper: Priser, service, heis var ødelagt

Fordeler: Location and restaurant staff

Ulemper: Check in staff did not tell us that an many additional hotel fees will be charged to us. Property fees of $39 per day. I checked out and we are still not sure why they charge these fees. Pool area bar and food are not reasonable No TP in bathroom. One towel in bathroom and we had to request sheets for our daughter’s bed.

Fordeler: Everyrhing. As soon as I walked in I knew I was going to love this place. Every one was wearing a mask and following the rules. Staff was so friendly. This hotel is beautiful and a great location right on the beach. You get two complementary beach chairs and two chairs at the pool. They always have towels. Our room was nice and clean. The beds and pilllows were so comfortable me and my friends slept well. The couch was missing the cushions but with one phone call they brought them up and plenty of towels for my friends and I. At check in they did tell me they were not cleaning the rooms everyday because of covid and that was fine with us. If we needed anything we'd call and they'd bring whatever we needed asap. I love the location right on the beach and there is tons of places to eat and shop. Honestly I really have to idea why they recieved some bad reviews and I'm so happy I booked instead of listening to them. Nautilus by Arlo was an amazing hotel and I will definitely stay here again when I come back to Miami!

Ulemper: Only thing was it was almost $50 to park but that was it.

Fordeler: When I book thru booking.com i specif said i want breakfast included, when I get there the breakfast was not included and I have to pay extra.

Ulemper: I don't like the extra charges for asking to bring more towels, also when I get to my room it was smelling super bad.

Fordeler: Location, room, and service.

Ulemper: Valet parking overnight at $47 was a lot to pay for.

Fordeler: Is close to everything you really don't need to rent a car you can walk to every where

Ulemper: They try to add Xtra charge on your ticket for things that because of the covid 19 and everything been close we dont have the access available. The breakfast was include and they try to charge me fie it. It was no room service because of the covid and they try to charge those services.

Fordeler: Honestly the only thing that I liked was the view.. but even that was ruined by the dirty streaky windows.

Ulemper: This hotel has to be the dirtiest place I've ever stayed. I've stayed at Motel-6's that emphasized cleanliness much better than the Nautilus by Arlo. It is always important to clean a room but to have such dirty rooms during COVIs-19 is irresponsible.

Fordeler: Very good location right in front of the beach. Stylish, elegant lobby. Nice view from the rooftop terrace. Ocean rooms with balconies are the best.

Ulemper: Terrible strong smell, as people seem to be allowed smoking substances on balconies, so just imagine how stinky it is when it all gets mixed up with the hotel air fresheners! Unprofessional staff. You sort something out with one person, but nobody else gets informed. I extended my stay for extra 1 night, but next morning I heard the maid screaming 'what time you're checking out?' The staff at reception were not communicating with each other. Not enough staff. Very often you can't get through on the phone to the reception. Rubbish left by guests in front of their doors often stays untouched all day or night. Not enough reception staff. Bleached urine stains on bathroom wall near the toilet. Cleaning seems to be done 'for the eyes only', clean shiny main elements, but dust and hair in corners and even sides of the bed. Very clumsy electronic light system in the rooms, with only 1 switch near the entrance! Only 2 lifts /escalators for hundreds of rooms mean you sometimes need to wait in queues. Staff are not uniformed, so you don't know who is who, especially inconvenient when using the valet parking. No concierge. Overcrowded pool. Definitely not a 5star hotel.

Fordeler: It was just a nice hotel, smelled good, decent service, nice furniture, things worked properly. I wasn’t blown away and I wasn’t disappointed, it was just nice and refreshing. I loved the hallways, pool area, staff was attentive.

Ulemper: They weren’t cleaning rooms do to COVID, so didn’t have that fresh feeling everytime we came to room, drinks are over priced, we had to call for towels and it would take entirely too long, rooms are nice but just small. Pool water was hot, u

Fordeler: The pool area was nice and staff was friendly

Ulemper: From outside the hotel : Calling the hotel I could not get connected to the front desk Also the 4th floor had a mildew smell by elevator

Fordeler: Spacious, clean, bright room with comfortable bed. Inviting lobby, cozy outdoor area. Beautiful pool and beach. Great location, close to shopping, restaurants and bars. Friendly staff.

Fordeler: The staff were so friendly and helpful! I also loved the pathway to the beach!

Ulemper: I guess the only thing I can say was the food on the dinner menu at the restaurant was quite foreign to us, but what we did order we liked.

Fordeler: Friendly Atmosphere