The hotel was in a great location with great views. The hotel will nickel and dime you for many different resort fees.
Management handled room complication well Interesting modern design in room Great beachfront view and access Sea salt hand scrub in the bathroom was amazing Great location and ambiance Our room was not clean and was in complete shambles when they sent us up there at check-in. (Imagine walking into a room that looks like a rock band had just partied there. We were speechless.) The Bellhop did not give us a claim tag for our luggage we dropped off so we had to go identify it in the storage room and the bellhop had the nerve to ask for a tip after. There was a significant amount of blood on the walls between the doors of our room and the room next door (how can you miss that? who is looking over this place??)
Aside from everything being over-priced, it's situated in a very convenient location that's a few blocks down from all the shops and restaurants, plus the rooms were extremely comfortable! Everything was nice and CLEAN, staff was friendly, and the hotel is a couple steps away from the beach. Will definitely choose this place again! Over-priced services, drinks and food...and they charged us a $30 resort fee per day which we weren't informed about when we first checked in.
Cheap renovations with premium cost of accommodation. Parking cost is unreasonable. Our first room had not been cleaned after the previous guests. We were switched to a worse/smaller room. There was no acoustic privacy.
The hotel had direct beach access, and close to great outdoor shopping, and was a very good value for the money. The staff was friendly and attentive It seemed a little run down, but that was in character for a hotel that was as old as this.
I liked the hotel room layout because it was new and fresh.
Really enjoyed my stay here. The ocean facing room was beautiful and comfortable with a nice clean modern design aesthetic that was very minimal and lent itself to the great view and balcony. The staff throughout was all smiles and everyone seemed to be enjoying themselves just fine. A great location just above south beach to keep you close to the night life and local color but far enough away to be comfortable. I had such a good stay that I booked a second night. Also good internet speeds which was crucial since I was on business and uploading lots of files.
Location, beach access Poor hotel management, and poor service when allocating rooms and requesting guests to change rooms. They tried to downgrade us on the first night (the room was already paid for), and also offered us to sleep at an other hotel on the first night because our room was not available. Not accessible. Swimming pool area: Bathroom at the pool could be the bathroom of a 2 star hotel, and there are no indoor shower.
It's right on the beach! Housekeeping staff took my iPhone 6 charger and took the bottles of alcohol that I bought and placed in the fridge. They also took my razors. Also noticed that while they are on the floors cleaning they keep all of the doors open even if they have other people's property in them which makes it really easy for someone else to go in to your room and take your stuff.
all especially in the interior areas the pool area was dirty all time
Didn't replace toiletries in the bathroom. Sheets were very rough.
I am a former Miami citizen and so I am picky and savvy. The Royal Palm is simply beautiful. The furniture, flooring, light fixtures, landscaping, are well designed and maintained. My room was clean, chic, had an amazing view. Bathroom was modern and lovely. Bed and sheets were comfortable. Your stay includes beach chairs and towels and service (cocktails and food) at your chair. I felt like a queen and was treated exceptionally well by the staff at the beach. I accidentally left my grandmother's ring in my room after checkout and the bellhop mobilized the housekeeping staff to look for and find it. I am so grateful! And whoever is running this place is doing all the important things right. I am a frequent traveler and will DEFINITELY be returning to the Royal Palm Resort. Oh, and you can't beat the location... I requested a late checkout, as I was unsure when I would be done with my meetings, and the gentleman at the front desk smirked and laughed at my request, which I did not appreciate. I do not fault the Royal Palm for this I still feel, despite this individual, I had an amazing experience and I will definitely return.
Fantastic hotel with great rooms a little bit outside the noicy Miami. A surprise that the roomservie couldn't get beers after midnight (wine Ok). But who MUST HAVE beers in a lovley hotel like this?
great location, great hotel, spacious rooms! room had two bathrooms and sofa, veranda with great views. really loved this! Winelist was not included on the roomservice menue, and when bought a bottle, we were not informed that it would be $ 25... which more than the meal itself. Could be good with information like that.
De flotte rommene, god beliggenhet til stranden og bassenget i sjette etasje for de voksne. Stort pluss for gratis internett på hele hotellrområdet.
syns det er litt dårlig at man ikke får en liten gratulasjon når man skriver i bestillingen at det er bryllupsreise....kunne stått noe på rommet...
Flott hotell med hyggelig personale og god service. Sentral beliggenhet ca 10 min med bil nord for Art deco distriktet
Jeg likte at Personalet som jobbet der var veldig hyggelige, noen mer hyggelig enn andre. Noen hilste på deg og andre ikke... Virket som det var et hotell med mye gjester inn og ut... Dette hotellet er et ungdoms/unge voksne hotell der party og opplevelser står for tur. Ikke et familiehotell for å si det sånn. Hotellpersonalet var veldig behjelpelig hvis vi hadde noen spørsmål og de hjalp oss med forskjellige turer som vi dro på. Veggene på hotellet var veldig tynne fordi vi kunne høre naboen spille høy musikk selvom den ikke var så høy... Veldig gode senger var det på hotellet. - Det må vaskes bedre på gulvet av vaskepersonalet. ellers så gjorde de en super jobb. - De som står i resepsjonen må prøve å hilse på kundene sine hvis de ikke har mye å gjøre. -
Det var gode senger. Det var ikke så rent i ganger så man lurer umiddelbart hvordan det ser ut på rom når man kommer.Utrolig høy musikk i resepsjon man fikk bakoversveis når man kommer inn. Passer for yngre folk tror jeg.Rommene utrolig mørk lampene svarte ikke noe for middelaldrene.
Beliggenheten, både basseng og meget kort vei til strand
Hotellet lå ved stranden. Kort avstand til shopping. God frokost
Overraskende god og innholdsrik frokost til å være USA. Perfekt beliggenhet for Miami Beach.
Beliggenhet Tykke, gamle teppegolv. Dårlig rengjort rom ved ankomst.
Food superb on the two occasions we had lunch. The restaurant staff very friendly and efficient. Weird smell in lifts. This was probably the cleaning agent but it smells awful.
Cleanliness and comfort. Pool area wasn't welcoming. Snobby attitudes.
It was centrally located location for a international Business meeting. The expoense was not justified by the quality of the hotel
This hotel has the most friendly staff who always welcome you back. Best pool, pool bar and DJ experience. The sushi restaurant in the lobby is outstanding. My all white decorated room faced the ocean and had spectacular view of beach. Highly recommend this property. The gym could be upgrade and/ or located in a different part of hotel (it feels like being in the dungeon of the hotel). The cable sometimes goes in and out.
Staff were excellent. Great customer service. Very friendly. Food prices were a bit high.
The Delano was a beautiful hotel with an awesome pool and atmosphere. The staff was friendly and overall really cool. Great for a one time indulgence. The rooms were a bit small and our floor was sandy upon arrival. The all white decor was ok, but really let you know if something wasn't clean, and unfortunately many things on our bed had stains. As for the prices, they were absurd. There wasn't a single thing that was complimentary here. 30 dollars for wifi for two days, overpriced cocktails, food and drink and the biggest offense of all was the fact that you had to pay more than starbucks prices for coffee in the morning. Seriously not ok for the price you pay for just staying there. Lastly, the sushi bar was just awful, 3 pieces in and we closed our check.
The location is terrific, the outside pool and pool dj is awesome. Plus the lobby is aesthetically pleasing. The rooms are terribly small and all white. Not in a cool way, but in a "one flew over the coo-coo's nest way". VERY LAME for 2014. They need to renovate this property asap. Also, nothing inside the room is clean. The little throw rug in the room had debris and old un-vacuumed crumbs all over. Very nasty.
They tried to solve the small problems as they appeared The location and the view are amazing, the decoration and the swimmingpool areas are very unique. A hotel like this should have free wifi: it is ridiculous to have a fee of $15 /day not for the money but for the principle. The rooms are not big; I was in an upper floor but the lower floors are very noisy as there are parties in the hotel almost every night
The location, the pool and some of the staff are great. The rooms are also fairly comfortable even though they are well outdated. This place is the most absurdly expensive place even by south beach standards. It is really pathetic what they charge for food and drinks. If it wasn't for the scenic pool no one would stay here. During our stay the beach club had a pimp soliciting business very loudly on multiple days whom the hotel refused to kick out despite multiple parties complaint. The Delano is a magnet for sketchy characters. The place is surviving off of its reputation and pool alone. Go here if you don't mind being gouged and enjoy the occasional strung out pimp at the beach, but if you're looking for a modern luxury hotel, this isn't it.
Just the location and the nightlife "knowledge" of the concierge The Rooms were too old-fashioned. The Bathroom was smaller then 4m2. The elevators were bad smelling. And to have access to the fitness you had to pass through the old linen storage.
I was brought up that if you can't say anything nice, don't say anything at all. I will not ever stay here again.
Great pool, great service, classy crowd
The comfort That the water got turned off in the middle of my stay.
Location is excellent. They charged us an extra fee U$15.00 per day, according them the hotel is a resort, but we didn´t agree, this is not a resort at all. Room is very small, very tiny and room service is mediocre, I left on the floor a drops paper on porpous and it was left behind for 5 days. They offer a free shuttle to/from airport but the time table does not fit our needs at all. The price was so so, but when you add the "resort fee" and city taxes it becames so expensive.
The hotel is just one block away from Ocean Drive's most popular places. Cozy, clean and relaxed atmosphere with a reasonable price for that location... Staff is very friendly and trying to solve any problem occured... If you are not happy with the noise until 5am, maybe you should ask for upper rooms or look for some other hotel inside the city... No free car park (like the other hotels and places in Miami Beach); so you should add 1.25/hr parking price to your room rate (12pm - 9am free parking).. At check - in; they charge our credit card arround usd100 as deposit for any possible mini bar expenses or damages ocured to the room; but they did not cancel this amount from our cards after check out for a very long time; they should be much more quick about that...
It was very close to the beach and clubs. Rooms are small but clean
Excellent "fre drink fron 7 to 8 pm..and also the location was very good There isn't wifi into the room only in the reception ( were there is confuson)
I'd totally recommend that hotel; because of its location. It's located in the center of Miami beach, in a very very convenient location and it's very convenient and fun to stay there.
Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long Roaches while packing to leave, smelled musty, unprofessional front desk young lady, Ice machines across the street, parking 32 dollars a night rm way to small for doubles, one night was too long
Very good location, excellent staff and rooms are great
hotel staff was extremely friendly and helped immediately in an emergency
Shelley Hotel is conveniently located in the heart of South Beach. I called in advance to confirm we had a king-sized bed and we were assured we did. However, once we arrived we were given two double beds and the staff was very unhelpful. We also had to be switched to a cleaner room. However, even the final room had linens that did not smell fresh.
unfriendly bartender Did not like the fee added on to the room for the supposedly free shuttle service that was late to arrive in the morning. We were forced to grab a cab to the airport.
hppy hour. 19-20 p.m. all alcohol drinks for free very dark rooms, not enough light
location. Cleanliness. Very thin walls, you can hear everything from the next room. Beds are not great.
Love the decor. The rooms are very noisy. You can hear everything that goes on outside you room.
Nothing much,The Hotel rooms were not sound proof and other guests had no consideration continually slamming doors of their rooms.etc. The rooms were quite bright and airy, but the lack of interior furniture, such as a table & chairs meant we had to use the ironing board as a table and the foot of the bed as our seats Also no drawers to put your personal thing in and very weak internet reception in the Lobby.
The staff was great,. Especially Nuremise. She made the morning coffee run to the lobby very enjoyable and easy. Bathroom had no shelf space and not enough hooks. This is an easy fix that should be dealt with quickly.
location the sound of the bed, every time you move!!!!!!!!
beautiful design bed -cheap , old and bad bad mattress- hurt my back
Location very good, value for money, friendly staff, quirky fun room.
location and staff were good. walls paper thin, heard partying ALL night in hallway and nearby rooms. overwhelming cleaning agent smell, no water pressure in shower. TV had snowy pic, no local stations. big ugly stains on wall used as a headboard.
En el check in cobran tarifa adicional a la pagada por personal, eso no me gusto. El resto todo bien
Staff was very friendly, rain shower was nice. Continental breakfast was good, more options than I expected. The location was perfect for walking to Espanola street, Ocean Avenue, the beach, and even to Lincoln Mall. Even with the AC running, it was hot in our room on the fourth floor during the day. Bed sheets had a weird stain on them. Hallway smelled strongly of marijuana.
Great location. Squeeky beds and thin walls.
Great location, very accomodating staff. Walls are way too thin, most rooms have a dividing door with the next suite. This dividing door is paper thin and you can hear absolutely everything from the next room.
Great access to the beach and ocean drive. Clean, great looking rooms with fantastic views. Also very attentive and professional staff! Highly recommend! Would be nice if the recliners, towels and umbrellas on the beach were complementary to guest of the hotel. But, south beach in general is pricey.
The location The family room which is too small for 2 adultes with 2 kids
We were down for the Miami Boat Show, which we attend every year. I must say, through all the years we have attended, this was the cleanest, most comfortable & friendly hotel we have stayed in. The staff was great, very attentive. Cleanliness is most important for us and this place passed with flying colors. We also had our puppy with us and everyone was great with her. The newly renovated room was super cozy. The entire hotel is undergoing renovations but it wasn't even a bother. Looking forward to seeing the end result! I would stay here again. Honestly, the only downfall was location. We were a bit farther south and A taxi ride vs walking distance from where we needed to be BUT we would totally stay here again.
Location, quiet and staff bathroom sliding doors and dirty floors.
Room amenities staff location Nothing
The customer service and the people at check in and at the hotel Overall were great . I loved whole time there , nothing negative to report.
Good location in South Beach and on beach. Chair and towels included in resort fee. Small Pool
Pool was out of commission, there was jack hammering going on early literally outside our balcony. Staff was not responsive to complaints. Horrible stay. Horrible staff
This Marriott is a beautiful hotel. You walk right onto the beach. The staff is wonderful. They are attentive, friendly, courteous, and overall just genuine about wanting to please customers. This hotel is one of the nicest hotels we have ever stayed at when taking into consideration the overall experience (i.e. Location, staff, cleanliness, accommodations, pool area, etc) The rooms are a little on the small side.
The rooms were beautifully appointed The hotel was under construction which we knew and expected. That was not a problem. But the service was terrible and the service people even a bit rude, The common places were not clean and were often trashy, and overall it did not live up to the standards of the cheapest Marriott I've ever stayed at.
Near the beach. Comfortable beds One day not enough towels. Another day one of the bath robes removed.
The location is great because it's a beachfront hotel. Front desk staff is very courteous and nice. Not the service I expected. The valet staff is not the most welcoming at all. No warm greeting or smiles at all. I was really dissatisfied with the quality of the room. I had called ahead to get a preference of room. I got a room that was on a low floor and with no city or beach view like their website states. The worst part is that this particular room has a balcony that is in the view of the next rooms balcony. Meaning that our neighbors can walk out of their room and look directly into our room. We had to keep the blinds closed the whole stay for privacy. That was the worse part. Very disappointed. Lastly there wasn't a hairdryer and housekeeping opened out door an hour before checkout time.
The hotel was very clean, most staff members are very polite and friendly. The facilities provides adult pool separate to the regular pool for those trying to have an adult only trip. I had a few dislikes and not sure about returning. Staff tried their best to accommodate us for our concerns. My biggest dislike was the construction, all pools close at 8pm, and approach taking by some staff members to the facilities selective concerns with my family members.
Canceled reservation with one day's notice.
Pool was awesome, a few seconds to the beach. Very nice looking lobby, super comfy beds. Construction everywhere. I was not expecting it and would have chosen somewhere else had I known. Did not make for a relaxing day laying out by the pool with the constant pounding of a jack hammer in the background. Drinks and food were super overpriced for the size and amount of alcohol. Everything included 18-20% gratuity which will catch you off guard.
Staff was very friendly, courteous and accomodating, food and drinks were delicious. The beds were so comfortable that I did not want to get up. The convenient access to the beach was great, as well as the beach chair amenity, twas welcomed! Due to the inconveniences my sister, cousins and I were given complimentary tickets for drinks and breakfast. Some staff were not truthful when faced with conflicting situations, which led to a lot of unwanted and unnessary aggravation, and wasted time. A lot of renovation was, and still is taking place, which also added to 2 of 4 elevators being unaccessible. Thus waiting for the elevator was a task. And getting on the elevator was another task, then getting to your room or the lobby was another task in itself. Had I known about the renovation that I was not told about, I would have booked another hotel. The room was not a replica of the luxurious room that was pictured. The refrigerator was not working, thank God I did not have my kids with me.
The valet and restaurants service was ok. It was dated. The sheets in the bed were torn up. The phone was dirty. The fridge was broken (found out about that after 200 in good spoiled ). There was some woman that I could only say was a pimp yelling and cursing on her cell phone. When we asked if she could be removed they told us that she brings them a lot of business and is there all of the time. The elevator was old and their food was disgusting. I would never even walk through that place again even after they renovate
Eden Roc's resort is nice. The private beach and pools are the best part of the hotel. Cabana restaurant was also good - but, they don't serve brunch and stop serving breakfast at 11am (a little early if you're on vacation). The food is a bit over priced as well. It's a good place to bring your family. DONT STAY AT THIS HOTEL. WAIT UNTIL THEYVE FINISHED RENOVATING. The majority of the hotel is under construction. The entire lobby is closed off with white curtains due to the construction, leaving only the elevators and front desk assessable. The set-up makes the hotel dark and depressing. The decor is outdated. The staff at the front desk was not friendly at all. Most of all, the rooms in the main tower are NOT what you will expect them in a resort. We stayed in a deluxe king room and it was tiny! The view was terrible! If you're going to stay here you have to stay in the ocean view tower and don't be afraid to pay for the best rooms available: only then will your stay be worth your buck.
Overall very good experience. Excellent location and service. Rooms are clean. Spa was lovely. Upper pool is under construction and spa pool in bad need of renovation. The beach facing bar/ restuarant will also be a huge amenity when open (in the spring?) but I missed having a second food option onsite and ended up going next door.
Right next to Fountainbleu. On the beach. Solid amenities. Nice bar scene at night. A little up from southbeach. Wish it was closer but you cant complain. Long walk to convenient stores
The only issue was all the construction we were NOT warned about!!
I was grateful that I was upgraded to a suite, but I think there are better options on Miami beach. Would rather spend a little more to stay at a better resort. Facilities out of order. Neither the men's nor women's bathroom in the lobby was functioning. Elevators not working properly- had to wait 15 minutes for an elevator!! Mosquitos all over my room. The mattress on my bed felt more like a box spring than a mattress. It was not comfortable at all. One of the people who delivered room service to my room suggested I should add the "additional gratuity" because the hotel doesn't give him any of the gratuity that's already included. Overall, this hotel was FAR from a luxury experience. Needs lots of work.
Relaxed pool environment Service by staff was slow
Renovations were taking place during my stay. It was extremely loud. Difficult to enjoy my room or time at the pool.
Service var top, og særlig utearealet var innbydende.Innvendig virket imidlertid hotellet litt mørkt. Det skal ellers bemerkes at det ved ankomsten til hotellet virket som om de ikke hadde mottatt reservasjonen fra Booking.com slik at de måtte bruke adskillig tid på å få ordnet med rom.
Bed was comfortable. AC unit worked well. No parking - have to use their valet service for daily fee Lots of hidden fees, added over a $100 to the final bill for 2 days Laughable, dangerous tiny elevator cheap breakfast, lousy bagels Tiny child size toilet no towel rack We won't stay here again. Come to think of it, we won't stay in Miami Beach again. Overpriced tourist trap where everyone smokes in the bars.
Location Everything : rooms are awful, old and outdated, breakfast - disaster. ... Will never ever be staying there again.
Was less than I expected The only thing that was good about it was the location. But the staff was great
no parking!!! overpriced
The location and the breakfast. We arrived at 4pm and while there is no place to park we were lucky to be able to pull up in front of the hotel while we checked in. During the check in procedure we were informed there would be a $30 per day valet parking fee and a one time $13 and some change resort fee which covered wifi, breakfast and a free glass of wine per day. Our room was incredibly small and overlooked the street. Part of the bathroom had been updated. It was basically rectangular, two double beds (one saggy), with a closet on the right and the bath on the left. The bath had a mini toilet and a single shower. During showers the water would alternate between scalding hot and barely warm. There was ONE hook on the door and no place to hang towels. The room had a tv stand with two drawers and one night stand between the bed. (TV was the big old kind seriously?) A luggage rack would have been appreciated because we had to keep our bags on the floor as there was no good place to put our clothes and toiletries. I did like that our windows swung wide open. On the second night that people directly above us made a racket and I had to call the front desk four times. Each time they got the people upstairs to quiet down but an hour later they would start up again. There is no pool or sundeck. You can walk a block to the beach and rent beach towels for $7 per towel which is ridiculous because the towels are only bath size. You can buy a beach towel for that much, After $380 for two nights and fees of about $90 for parking and resort fee and taxes I feel ripped off. When we left one of the employees brought our car to the street about 1 block from the entrance. We asked him to bring the car closer and he didn't say anything, he just gestured to us with the keys trying to hand them over. Really? Finally we got him to bring the car closer. No one helped up with our bags. I will not stay there again.
The location was great. Just one block from ocean drive and about 20 min walk from Lincoln Road. The staff was very friendly especially the doorman. He was very attentive and proactive when he noticed we needed beach towels. We would stay again. Maybe some better quality pillows and a coffee maker in the room.
Location was awesome, if your looking for the South Beach Night life. Bar staff was friendly. Great front porch to sit on and people watch. Just a block walk to the beaches. It was difficult to understand the thick accent of the hotel staff, some extra effort to converse was needed. Bathroom was small and in need of updates. Hotel room was clean, furniture was sub-par for price of the room. Hotel is frankly old, and some of that can be charming considering the age of the Art Deco district, but it would be much more suitable for more than one night if the building received some attention and updates.
The location of the hotel was as I expected. I've stayed in Miami Beach a number of times and location is generally more important to me. It was a short walk to Lincoln Rd Mall and a short walk to the beach. The hotel staff was quite pleasant. The room we stayed in was on the ground floor and immediately on Collins Ave. As you could imagine, it was pretty noisy. Also, the heat/AC unit in the room didn't appear to work correctly for heating. Unfortunately the stay overlapped with a cold front in Miami so it was a little chilly in the room. Breakfast was supposed to run until 10 but when we made it at 945 everything had been put away.
I cannot say enough about how terrible my stay was. I checked out a day early on 4/18 and am still struggling with their awful customer service as of now.
Front desk was so rude not welcoming ended up cancelling before they gave me a room and to be more specific on why i cancelled they were slamming doors around because my travel agency was contacting them about my booking with them so I wasn't treated with any care there The rude staff the doors being slammed around and the comments they would say about me in the other room where the manager wouldn't even come out to fix the issue with my reservation
Contrary to what many of the reviewers have said, the South Beach Plaza Hotel was very nice. The facility is well-kept and neat. The courtyard between the two buildings has a variety of interesting plantings, umbrellas, tables and chairs. My room was in the second building, on the other side of the courtyard from the main office/bar area. My room was completely remodeled, with the exception of the walls themselves. The room was clean and comfortable. This is a very nice hotel, near the beach and other points of interest. It is not super-luxury, but it is a well-kept older hotel. The price seemed a little high, but I have to admit it was the cheapest rate I could find other than at a couple of hotels that really had awful reviews! All in all, a good place to stay. What seems off-putting to many was the $12.95 "resort fee". I was told this was primarily for breakfast, but I wasn't able to be there to take advantage of the breakfast. When I inquired further, I was told it also covered wi-fi and the "wine reception", which turned out to be not really a reception at all (there was no one else at the bar on a busy Friday evening when I was there!), but entitled you to one (1) free glass of wine at the bar. So, for breakfast, wi-fi, and a glass of wine, it all seems rather reasonable! But I would suggest to the hotel to eliminate the fee and just raise the room rates a few dollars.
It's close to the beach. Friendly staff. Happy hour free 7-8 No hookah
Really close to beach and shopping area. Free happy hour was nice. DO NOT! Stay on the first floor, you will catch all of the lobby and outside traffic noise. No early check in.
The decor of the room The housekeepers dont replace bathroom tools once they are used
Free drinks at happy hour, located on the main strip one block from the beach and great restaurants, friendly staff Lacked a little in cleanliness but nothing I couldn't look past.
Charming rooms art deco luxury . Fancy feel, boutique south beach style. Sexy, small bar in Loby, 1blk to beach. Friendly staff. Great price. All good for my stat.
Booked this hotel last minute for a surprise getaway for my boyfriend and myself. It was a good deal, clean room, shuttle to/from airport, beach towels, happy hour from 7-8pm. Some of the staff members were not the friendliest but then there was one older woman who was very helpful and was always smiling.
Open bar for an hour Friendly staff Close to everything Clean I wish we had access to a microwave
Prime location, wonderful + accommodating staff, great price. Coming back in March!!! That I had to leave!
I appreciated the great customer service at this boutique hotel, as well as, the great price, convenience since its a block from the beach, and the free happy hour between 7-8. We will definitely be coming back!
The staff were really kind No one came to tidy up the room, empty trash, check in time is at 3pm, doesn't work well with early flights
At the front desk, the desk clerk was nice. Many pretty, friendly girls were about. Even though the two rooms we reserved were prepaid, the manager allowed our money to be returned to us when she determined the problem with our conformation and inability to stay was not of our making. Was not allowed to check in. Clerk could not find our reservations even though we had a conformation number. Left after about ten to fifteen minutes of searching.
Perfect location. One block off the beach. Right in the heart of restaurants and bars. The noise outside. The bars are open late and it was loud until 4 or 5 in the morning.
The location of the hotel. 1. air conditioning did not work and leaked in room. 2. there was no mini bar menu provided. 3. the hallway was run-down and dark. 4. the room did not feel clean. 5. lack of facilities (i.e., pool, gym, bar, restaurant, etc).
Every one was really helpful
The staff in paticular Terrance and Patricia made our 2 week visit very pleasurable. They were extremelly helpful and we will miss them dearly. The rooms were excellent especially for a group of people who dont want to be restricted to a hotel room only - having a lounge and kitchen area made things so much more comfortable and enjoyable.
The staff was horrible! The absolute worst service we ever had. They claimed we had no reservation, charged us $1.15 cents per call for numerous local calls that never connected because of a weird dialing protocal completely unique to them and no dialing instructions on the phone, double charged our credit card (pre-payment and then claiming no prepayment), wake-up call 1 hour late (run for plane!
Very conveniently located close to the beach and to all the nightlife. Interior is very cosy, and very quiet although if in the middle of the action. Very handy if you want to have a snack/breakfast (kitchen), enough space to work, or receive a couple of guests for a drink. Nice modern furniture, great TVs. Feels like home.Friendly staff. There is no real hotel lobby
Absolutely nothing - It was the most atrocious hotel I have ever stayed at. They charged me for a 2 bedroom room and gave me 2 beds in one room - and will not return emails requesting this to be fixed. Charge of $2900 for 4 nights - completely unnacceptable. It was filthy and dark and dingy, fire alarms going off constantly in the middle of the night, rude reception staff, a bathroom door that wouldnt close. Every time i walked through the reception someone was complaining... this is the worst hotel i have ever stayed in, and I travel 20 weeks out of the year.
The room, amenities and prices were all wonderful. We've stayed here 3 times over this year and it's been wonderful each time! Night shift staff was a little unorganized on checkin which was abnormal per our last experiences. Valet was difficult to locate, no help was offered with bags, and the front desk forgot our IDs, credit cards and the process took longer and involved more waiting than normal.
The hotel's design was nice but is seriously run down The hotel was filled with very noisy groups of young people. Many things didn't work and the staff just didn't care
The staff were extremely helpful and supportive of our stay intention (which was to party and enjoy Miami Beach) and the location (one street back from the beach) second to none for the price we paid. The rooms were freshly renovated with immaculate decor with plenty of space and all the necessities needed for a great weeks stay. Thoroughly recommend and will be staying there again if we return.
location. Noise, fire alarms, guests fist fights in courtyard, resort fee
The bed The lack of small face towels. And housekeeping came in too frequently.
The lobby of the hotel Rude staff, charging for the Minni Bar every after paying for hotel. Old tv that didnt work.
View, No working shower, had to pay $45.00 to park my veichle the hotel! I mean are you kidding me, that's like going out to eat, and the paying the restraint to use their bathroom! Then I get up at 6am to get ready for my 8 am meeting, and the shower does not work!!! Unreal, sink was stopped up, bell hop watched me struggle down the stairs with my luggage. Terrible staff and service, if I wanted no service I would have stayed in a day's inn!!
I would to stay in next building that's much batter than this resort Everything
that they "upgraded" me to a room for my inconvenience. The upgraded room was a so shitty and out dated the bathroom with black and white tiles looked like a black and white checker board ,, the room looked haunted ,,, the toilet was running all night long ,,, you couldn't flush the toilet ,, and it was just not worth the money!!!!
The staff was very friendly for the most part and the location was in close proximity to Eden Rock where I attended a conference but couldn't stomach the extra 150 per night. The decor is so dated. The carpet, drapes, doors, fixtures, etc were in desperate need of updating. its relatively clean but so warn out. The room had an odd L shaped layout with no real purpose for extra space. An old tube TV, like 27 inches in an delapidated armoire that was literally 25 feet from the foot of my bed. needed binoculars.
The convenience to the beach. Staff friendlyness and helpfulness. The price was very reasonable, the hotel structure and arts are beautiful. The hotel needs a renovation ASAP, the pool was extremely too small for the amount of people staying at the resort, they need to build more pools and perhaps a few hot tubs. The water front restaurant and bars needs renovation, cleanliness and more variety on drinks and food.
Me & my boyfriend loved the main lobby decor it was great. The room was small and old tvs.
Nothing!!! Ashley at check in was ridiculously horrible!!! Manger came out he was horrible & no help!!! I was given t wrong info abt check not my fault but I'm t one they looking at crazy!!! Room was filthy hair every were left over definitely not mines!!!!/ Mildew in t bathroom.... Chipped paint, top sheet stinked, rooms old!!! I can complain all day abt that place especially t rude staff!!! Please don't waste your money on this hotel!!!! I read how rude t staff was but I always give people a chance boy was I wrong on this one!!!!!! Don't waste ur money!!
My room wasn't ready they put me in a smaller room with a single king size bed, I was traveling with my wife and two kids. the next next day I had to check out spend the entire day outside until 4pm then they didn't bring me my bags until six pm. When I asked to speak and complain to the manager. He offered an insignificant resolution that still left us completely unsatisfied.
Liked cleanliness and large rooms
View and staff That I couldn't stay longer
I appreciated the staff upfront. The breakfast was great! The view was awesome. Due to me booking the room via a 3rd party website, I had to wait for a extended period of time to get my room. The front desk were doing everything they could to help me. In the room it was old. The TV didn't work and there were no towels in the room. So I had to go down stairs twice. The towels were old. After that it was ok. I would stay again. The old room is no fault of the staff.
Such a great location and a nice looking botique hotel. But everything is ruined when the house keeping staff wakes up guests at 8 am by chattering to each other loudly in the halls waking me up 3 times before 9am. I'm the guest so your staffs behavior should not impact my experience. Yes you are a botique hotel so you should scale your service accordingly and know your staffs conversations carry through the entire floor. Don't stay here!!!!
Location! Loved how close I was to everything I wanted to see and experience. I didn't appreciate the size of the bathrooms especially the toilet area. I did not appreciate the fact that there is no parking or even a discount through the hotel. The decor can use an upgrade.