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10,0
Piece of Cake and shocking upgrade
Fordeler: Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.
Ulemper: We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
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4,4
They didn’t respect our reservation
Ulemper: We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
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4,4
Lack of communication and customer care.
Fordeler: Car was ok
Ulemper: They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
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9,6
Fordeler: The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
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2,0
Overcharged for rental
Fordeler: Please look into why I’m being overcharged and fix it.
Ulemper: Please refund amount i was overcharged.
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2,0
Even could not get a car
Fordeler: Of course, nothing. We even could not get a car and a decent attitude.
Ulemper: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya
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2,0
Low pricing lies
Fordeler: Upgraded to automatic for free since they didn't have a manual car available
Ulemper: The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.
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4,0
Be ready to wait to get your car at CDG/Paris
Fordeler: The car itself was newer (20,000 miles) and met our transportation needs.
Ulemper: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
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4,4
Very Bad Service
Fordeler: Nothing
Ulemper: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
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4,8
Ulemper: We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.
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2,0
HORRIBLE
Fordeler: NOTHING!
Ulemper: I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!
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2,0
AVIS Paris - crooked, rude, horrible service!
Ulemper: We rented a car from the AVIS in Paris located at 31 Rue Du Commandant Mouchotte. I was charged more than TRIPLE the $99US rate I booked online with KAYAK. Our rep in Paris was a conniving, cheating, lying snake. We contacted KAYAK, AVIS Paris, AVIS customer service, and Allianz insurance during this ordeal. Nobody seemed to be able to help – not when we got a flat tire, not when we found out we were overcharged, not when I returned home and tried to straighten this out. I will never ever use AVIS again and I will tell everyone I know about my horrible experience. I’m not surprised by the lying rude French Avis rep and I’m mad and embarrassed that I got taken for a ride, but I’m definitely surprised that I couldn’t find someone in the USA to help us. NEVER AGAIN.
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10,0
Piece of Cake and shocking upgrade
Fordeler: Great to be able to get vehicle right in downtown Paris and easy drive out of the city. The agent was fantastic although the fact that we are never quite sure what additional insurance we actually need was it's usual source of stress. We rented an economy car and ended up with a beautiful and surprisingly fuel efficient Mercedes AMG.
Ulemper: We just don't love the whole last minute insurance pressure. Would be better if we researched better in advance. I think that we actually have enough coverage between our credit card and insurance from home.
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9,6
Fordeler: The Avis employee working in Paris was great! Very friendly and had everything ready for us when we arrived.
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4,4
They didn’t respect our reservation
Ulemper: We reserved an Opel vivero or similar and they wanted to give us a station wagoner ,so they cancel the reservation and asked us to pay twice more; and we lost three hours of our journey.
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4,4
Lack of communication and customer care.
Fordeler: Car was ok
Ulemper: They did not give me any info about where or how to drop off the car in St Malo. I got into St Malo port where I was supposed to drop it off expecting to see some sign, office, or worker to drop it off to. I drove around the area and went inside to look and ask for some kind of directions. No one there, no instructions for people to drop off nothing. We then tried to call the number provided and nobody answered and said it was closed till 2 pm. So we tried to go to another Avis office only to find them closed as well. We went back there at 2pm to find out that there was a secured parking lot that you needed to have a code to get into that was unmarked. The lady at the Avis office was rude to us and told us it was our fault that we were late even though we were never given instructions on how to drop it off or given the security code to get into the unmarked parking lot. They said they were going to charge us for another day because at this point it was 2pm 2 hours past our 12 pm return. If they would have made it clear where drop off was or had someone there to provide info we would have had there at 1130 a half hour before scheduled drop off.
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2,0
Overcharged for rental
Fordeler: Please look into why I’m being overcharged and fix it.
Ulemper: Please refund amount i was overcharged.
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2,0
Even could not get a car
Fordeler: Of course, nothing. We even could not get a car and a decent attitude.
Ulemper: Dear Sir/Madam, Even though I have a confirmation number, she did not provide me a car. I have tried to call her, but instead of answering me, she did not make any explanation and put me on hold. I have tried to call several times and she put me on hold every time. It was very rude. I had a trip with my little brother which is planned weeks ago. At the end of the day, she ruined his dream. It is not acceptable. If I do not get a decent apology, I am going to mention about this issue in other platforms as well. No one has a such right that ruin a kid's dream and its company's reputation. Kind regards, Kenan Kaya
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2,0
Low pricing lies
Fordeler: Upgraded to automatic for free since they didn't have a manual car available
Ulemper: The low price listed on Kayak was a lie. Aside from the "free upgrade" to automatic, there were a number of hidden charges, "required" insurance, and system-automatic (unable to be changed) fees. So often when renting a car, it feels like you get screwed. Avis is no different.
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4,0
Be ready to wait to get your car at CDG/Paris
Fordeler: The car itself was newer (20,000 miles) and met our transportation needs.
Ulemper: Our reservation was for noon. It took over 2.5 hours of waiting in line to get the care before we finally drove out of the airport causing us to radically change our travel plans for the day. The car was filthy both inside and out and the gas tank was only 70% full.
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4,4
Very Bad Service
Fordeler: Nothing
Ulemper: My booking was for 7 persons car with an acceptable rate. When arriving by taxi which I paid for it €95 they could not believe that my booking was for a 7 persons car even after showing them the confirmation email. At the end, they told me we only have a 5 persons car for the same rate and it's up to me to accept it or leave it! That was ridiculous and unprofessional. VERY BAD SERVICE INDEED.
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4,8
Ulemper: We were not given a receipt and told we didn't need one. The dropoff point did not look as professional as many of the other AVIS offices were were accustomed to.
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2,0
HORRIBLE
Fordeler: NOTHING!
Ulemper: I went to pick up the car only to found the location is permanently closed. I went to the location listed on the notice attached to the door only to find that location was also closed. What year is this? Why did I have to call customer service repeatedly to find a solution. We wasted half a day running around Paris trying to find an Avis location that was open. A large corporation doesn't get in touch with a customer to keep them updated. ABSOLUTELY NO CONTACT FROM AVIS!!!!! HoORRIBLE EXPERIENCE!!!!!
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2,0
AVIS Paris - crooked, rude, horrible service!
Ulemper: We rented a car from the AVIS in Paris located at 31 Rue Du Commandant Mouchotte. I was charged more than TRIPLE the $99US rate I booked online with KAYAK. Our rep in Paris was a conniving, cheating, lying snake. We contacted KAYAK, AVIS Paris, AVIS customer service, and Allianz insurance during this ordeal. Nobody seemed to be able to help – not when we got a flat tire, not when we found out we were overcharged, not when I returned home and tried to straighten this out. I will never ever use AVIS again and I will tell everyone I know about my horrible experience. I’m not surprised by the lying rude French Avis rep and I’m mad and embarrassed that I got taken for a ride, but I’m definitely surprised that I couldn’t find someone in the USA to help us. NEVER AGAIN.
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