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Checking out early. Hotel under major renovations and construction. Web site claims pool open in September, but on arrival discover will not be until new year. Constant noise from construction made stay totally unenjoyable. Checked out 5 days early, without refund, just to get some peace during holiday.
The surrounding facilities. The charging for additional guests Inc 1hr massage appointments. Will not stay again.
location, service the swimming pool was out of order
The Location of the hotel is perfect. During night nearly to 11 clock night till 1 clock midnight the hotel starts playing music with a singer ! it was really annoying, this hotel not recommended for families or old age people.
Et meget bra hotell med sentral og god beliggenhet. Noe trafikk støy for rommene ut mot gate. Det foregikk brenning av søppel/gress på nærliggende nabotomt. Uakseptabelt for et hotell som ønsker luksuspreg.
You are the center of our world
Bra beligenhet og bra standard! Standard Room uten balkong er dårlig greier. Lite europere! Stortsett bere asiatere som ferier her!
Lovely helpful staff. Great central location. Was disappointed about the pool situation - it's not clear when you book that the pool & sun lounges shown in the pictures is only available to guests of the Busakorn Wing.
My first imprression was when i arrived at the hotel by A warm welcome By Reception Staff..i really enjoyed my stay In Holiday Inn looking forward for next trip.... Nothing everything was perfect
friendly and customer minded staff, good location next to the busy seaside road at Patong beach, the idea of an empty refrigerator you could put your own stuff in is fantastic. Other hotels almost force you to buy their overpricey minibar stuff! the pool too small for such a big hotel, laundry and room service to expensiv (though the same price range of the other major hotels), our balconey was toward a noisy side street.
Perfect hotel, Perfect Location, Perfect service. When i return to phuket i will book only in holiday inn.
I like everthing in the hotel Nothing ,,everything was perfect for the deluxe room
Very friendly staff. Nice swimming pool in the Busakorn wing. The Spa services are way too expensive.
the swimming pool and breakfast the price they were offering for deluxe seaview was way too high
swimming pool, excellent service, perfect spa, location , speciuos room the studio at busakorn wing , easy access to the swimming pool as we was in the ground floor, free wifi nothing
Friendly staff and a great breakfast buffet. We appreciated that we were able to get two adjoining rooms so our family could be together.
excellent location, and all facilities avialable absloutely amazing
the location nothing special for honeymooners
Min kone og jeg likte rommet veldig godt, stort og fint med god garderobeplass. Vi hadde rom vendt mot bakhagen som bestod av et stort svømmebasseng med solsenger rundt, nydelig beplanting og palmer som ga skygge. Frokostbuféen var av god kvalitet og utvalget stort. Restaurantene på hotellet var også verdt et besøk, og servicen var god overalt. Fint også med svømmebasseng og solsenger på/rett ved stranden. Muligheten for å få massasje, fotpleie etc mens man lå på solsengene er også et pluss. Flott med helsestudio på området. Jeg synes vel at hotellet kunne gi sine gjester fri internettilgang.
I would not recommened this hotel to anybody. The service was horrible and when we addressed our problems to the manager he was unapologetic and did not seem to to care. The service in the bar was ridiculous, had to wait for than 30 minutes for a drink. The rooms were not in that great a shape although we were told some were under renovation.
From the time we arrived at the desk, we were treated like royalty by the staff. The welcome lai and drink set the mood for an experience not to be forgotten. The staff arranged transport and bookings for outings,breakfast was superb, room service was good and the pool is always being cleaned. Taxi's or 'limousines' are available quickly to ferry you to the major attractions on offer. A good idea is to book a limousine for the day (cost about $*) and the driver will take you any where you want. The 'Fanta Sea' show should not be missed. A great experience.
The good bay, convenient site. A high level of service. The restaurant looks level below hotel, is disproportionately expensive.
The breakfast and pools are fantastic. Really enjoyed the green landscape around the resort. Some of the furnishing appears to be worn out.
The scenery from the rooms, the space rooms offered and the price I paid for the rooms. Facilities such as mini golf, table tennis, fitness centre, squash and tennis courts. The hotel should introduce Muslim shower in toilets just like leading hotels in Bangkok do. In restaurants and breakfast they should introduce Halal food, and if any chicken or lamb is already Halal, then it should be advertised as such. They should also introduce a couple of more table tennis tables as table tennis is by far the most popular game and there are long queues of guests for the lone table. Games room should also be open for 24 hrs.
Excellent position, amenities first class staff friendly and the cleanliness was above average, all in all a great destination
The hotel staff are friendly. Overall, the service and facilities are excellent. The rooms are clean and spacious. Unfortunately, the hotel did not confirm our reservation properly even though we booked 6 months in advance and had no record of our booking. Activehotels were much more helpful in solving the problem than the hotel who did not want to know about it until they were contacted by activehotels directly. Make sure if you book this hotel through booking.com or priceline that you double-check they have confirmed it by phoning.
There was nothing what I liked about the hotel. I would never stay here again and I wouldn't recommend it to anyone. So far it was the worst hotel -in the same category-where I ever stayed in Phuket. (I' have been visiting the island for over 10 years regularly). It is a very very touristic hotel without any charme and that oriental touch what you find in nearly every hotel in Thailand. Rooms look very commercial, providing cold atmosphere.I Find the landscape design of the hotel very weird. You can't enter buy car/taxis but they let big tour buses in, which park in the morning in front of your balcony waiting for the tourists with running engine and making irritating noise at 8 am on Saturday morning. Unacceptable!! Staff is far not up to International standard. They have a very much country girl/boy appearance .They need a bit of grooming and training.
verry nice hotel, excellent for honey lovers, a little far from malls, security measures reduce the comfort even thyough they are trying to make it as easy as possible.
God frokost. Pen beliggenhet,men det var mange trapper.
Vennlig betjening:) God service! I nærheten av strand, bare 5 minutter unna. Flott bassengområdet med bar.Pent og rent overalt på hotellet. Engelsk frokost. Stort utvalg av spisesteder i nærheten av hotellet. Det var noen trapper på hotellområdet, men en har jo godt av trimmen. Ikke flere enn hva en bør klare. Frokostbordet var til klokken 10.30, men betjeningen startet ofte å rydde vekk kl: 10.20. Men de fleste klarer jo å innstille seg etter andre.
veldig vakkert sted med go service, ble overasket over hvor flott det var der og hvor hyggelige menneskene var. likte spessiellt utsikten fra terassen og når vi gikk ut døren var vi rett ved det flotte bassenge. Vi kommer garantert til å reise dit neste gang også, forhåpentligvis snart :)
The staff at the bar and resturants Seaview room was advertised as being on the beach. It was not. I had a view of the back wall of the bungalow in front of mine. Reception staff couldn't care less.
Please write at least 15 words Me and husband already asked the hotel to arrange a airport transfer on our arrival.we havr made the payment few days before the traveling date.we have provided our ETA as well.the booking code : booking ID#170507258.however,the airport representative didn't turn up.we even called him but after waited for an hour he still not there.luckily one guy help us there and volunteer to send us to the hotel with no charge.
The rooms and the amenities were amazing. The staff is extremly helpful and friendly. We are already planning to stay there again when we go back. Stayed in a beach front cottage. Next time we want to stay in the pool access rooms where you can step out of your room straight into the pool. Power went out momentarily a few times one night and the beds are on thr stiff side. Other than that the place is great!
closeness to beach, natural setting, away from the madness. Very friendly staff Mattress hard, pillows too hard and to big. They did try and fix but we only got 1 pillow that was comfotable
Probably the beach view, gardens and pools. Poor cleanliness of room (antz all through the villa, mold all over the bathroom tiles and sand in our bed sheets?), lack of staff assistance (tried to stick us into a 'sea-view' bungalow until my finance told the manager where to go- the only view we had at that stage was the back of another villa. 20 minutes later another villa became available...) and paying for internet useage. The Vibe of the resort is very poor and do not drink the milk (we watched staff stand around and talk, allowing the cats to lap milk from the outside tables saucers).
nothing everything. what a dump. i had to move to another hotel for 3 days just to salvage the trip
the Staff were very friendly and the hotel could arrange for whatever we asked for (they don't beleive in impossible) the qualification of the tourist help desk staff
the hotel staff were lovely so friendly yes the mould in shower and having to pay extra for what i already booked.
very good breakfast, fishes in pool, view from 15 floor to sea and mountains no wi-fi free in room
Great hotel, service and location as always. Happy to come back again to the hotel! None
near the center of Patong. Good in room Service Maybe the hotel is good in the past but not sweet for young people. I mentioned in the reservation that I have a friend will have her birthday there. But there is no special preparation for her. I also mentioned we need 2 king size beds. but only one available...I have to give up...& dark in the restroom.
location .comfortable ,lovely staff, food....every thing nothing
Casual feel Too quiet
Hotel location is excellent as it's walking distance to busy patong beach and shopping area. The food served around patong are excellent. This was my 2nd stayed. The hotel staffs attitude toward westerner and asian seems to be different. Quoted an eg, we were made to wait when some european checked-in althought we were at counter much earlier. I find that offensive and rude.
Friendly staff, well location
Hotel staff was very helpful, caring and ready to enhance the stay experience.Location is great near by the center of interests and the beach. Swimming pool area and garden is very well maintained. Excellent value for money. Quality of service and food at the thai restaurant of the hotel are excellent. Bedding is slightly of poor quality and matresses would require a refresh.
The view is absolutely stunning. Every sunset is breath-taking. The pools are amazing. The staff overall was friendly and helpful. For the price it was a great deal. This is not the resort for you if you are seeking beaches. The food was good but nothing special. Prices were a bit above average (I'm a NYer so that's even for NYC standards). It's somewhat remote so if you are looking to hang around in town not the most ideal, but if you don't mind that it's not bad. About 45 mins from the marina. Biggest downside it is flooded with Chinese tourists (I am Asian myself so this is not meant to be racial). These tourists bring children and turn an otherwise adult style resort into a free for all. And my wife and I are almost certain housekeeping stole about $30 in cash from us.
The infinity pool, twin water slides and lazy river were fun. The resort overall is beautiful and the rooms are top class. Since the hotel is new some construction work was still in progress and it seems the staff is still settling in.
The fantastic service by all the staff there. They were all so helpful & tried hard to be the best of service. The rooms are gorgeous & the pools are awesome. I can't wait to go back, we had the best honeymoon here & already have reccomended to people to go there. highly Recommended to stay here. Only downfall is a little bit of work being done on resort but it was nothing that bothered us whilst we were there.
Excellent service, food venues and luxurious surroundings.
i had seaview room - big and luxurious. really enjoyed it. stuff is very friendly and are trying very much. pool was nice and big. hotel is new. construction still in progress. stuff dont always know what to do. management is still not settled. slow service during breakfast. when more people arrived to hotel, hotel seemed not to be capable of handling of such number of people. cant imagine what will happen when the hotel is full....
Serenity and calmness, natural beauty of the location. Good choice of places to eat within the hotel but pricy. Childrens play room was great and out little one who is 5 enjoyed the activities and went each day Cost of food and beverages
the facilities were fabulous, the "lighting of the torches "ceremony almost every evening was a spectacle in itself.My bedroom was luxurious & the bed lined to die for.The classes offered were varied to suit all tastes.I enjoyed the pilates/yoga with a Thai instructor who was excellent.The blue pool was one of the most interesting ever, the swim up to bar was lovely. My bedroom balcony was so dissapointing.The jungle was coming over the railings at me, i could not see anything except palm trees literally in my face.The breakfast was wonderful however the evening meals were really poor.I walked out of the Italian "Cocina" it was the head chefs night off I was informed & the pasta dish was one of the worst I have ever had in my life.
the hotel as a whole. excxelent service. nice pools & restaurants.lovely beach side. spa. very kind & friendly staff. only many lezards on the walls at night.........
The service was 5star/the selection of restaurants were impeccable combined with a setting that looked like it came out of a South Pacific musical scene. We loved the staff and the Siam Deli was purely delicious. The weather was the biggest disappointment- The satellite TV and movies offered were outdated. Not a lot of activities for wet weather. Need to forecast weather for next day. The Fire Dancing lacked a little cultural choreography- was very short
Great property The staff was extremely inexperienced and untrained.
Rooms, location, Dining, pool, very friendly staff, especially Su, restaurant manager Andanan Grill. Nothing
luxiry far from the city
Beautiful rooms, amazing pool right on the beach, gorgeous public spaces, free wifi, nice balcony, fridge in room, attentive staff... Wasn't that much stuff around the hotel. We took a cab to another area and got massages and ate. Also the beach was experiencing low tide while we were there so there was a huge area of we sand instead of the waves you would be used to seeing.
The hotel is beautiful, staff was incredibly friendly and helpful. It is isolated from any towns, there is not much nearby.