Reseption personnel, consierge. Breakfast service appalling, tables not cleaned. Slow service.
Lack of identity of the hotel
breakfast choice and quality not up to 4* standard. no shower curtain meant bathroom floor was constantly soaked.
The location was very good. It was definitely not a luxury hotel. Room was directly over the hotel courtyard that had been converted to a banquet facility and was extremely noisy. Fitness center had only one treadmill and one piece of equipment. Beds and pillows were not very comfortable.
Helpful staff. Good service. Lovely room Very expensive breakfasts. 29E for Continental and 35E for American!!
Great service and rooms. Well-designed.
Wonderful experience and very polite staff. Definite recommendation if you want to spend a deluxe weekend in Paris. Minibar was not very complete
We had a wonderful, six-day, Parisian experience at the Hotel de Sers, located in the elegant Champs Elysees district and very close to the metro and upscale restaurants. The staff was consistently helpful and accommodating in their efforts to obtain tickets, give restaurant recommendations, make reservations, call taxis, provide maps and directions, serve in the restaurant, etc. Upon arrival, we were allowed to check in early. This was much appreciated after many hours of overnight travel. Accolades for Fernanda at the reception desk as well as the concierge (I can not remember his name!) for providing outstanding service in a cordial, welcoming atmosphere. Our room was not spacious, however, comfortable, quiet and spotlessly clean. Would recommend taking advantage of a room rate that includes at least a continental breakfast, as the breakfasts are very costly.
The hotel staff was very fair in giving a lot of good informations about Paris and to book restaurants and to confirm our flights, etc. ; there are just a friendly atmosfere. it wasn't possible to do a good regulation of the room air condition.
Literally a minute from Champs Elysees. Complimentary breakfast; expected a little more than just breads, croissants, cup of fruit and juice.
The staff is great. I arrived very late and there was absolutely no problem with the late arrival. In fact, they upgraded me to the lovely suite. There were delicious little pastries and also a free bottle of water (unusual). The room was quiet, the bed was extremely comfortable and the breakfast was lovely. I highly recommend the Bassano.
Staff helpful. Rooms nicely decorated and comfortable. Excellent location Toilets and bathrooms did not appear to have an expel-air, which resulted in condensation on mirrors in bathrooms and odour in toilet.This was disappointing as the hotel standard was otherwise very good.
Excellent hotel. Very pleasant staff couldn't do enought for us. Hotel was very clean, quite and comfortable. Walking distance to shops and major attractions. I highly recommend it to anyone.
Hotel Bassano conveniently located to Champs ellyse and metro. It was a lovely sleek hotel. Very clean and very comfortable. Bathroom area split into a water closet and sink shower area.
Location, Staff Room size
Very friendly hotel staff, excellent location, comfortable rooms.
The staff were very friendly and helpful. The location was impeccible. We had an excellent stay here and will return again soon.
i liked threre cervice , and staff rooms very small
Very comfortable hotel with very hospitale and supportive staff. Very good breakfast in cosy and relaxing area. Location on a quiet street, we were able to sleep with open windows, yet close to main attractions. Surprisingly, we liked everything
Hotellet ligger veldig sentralt, mellom triumfbuen og eiffeltårnet. Hyggelig betjening Utrolig "knirkelyd" på senga når du lå I den
Sentralt i Paris - god frokost
situated right in the middle og the best area of Paris! However, still faced a quiet street no
sentral beliggenhet. Rent og fint! Flott interiør. God frokost!
i like the location of it , hotel staff are keen to help & the room is very clean the room is too small
idealy situated for experiencing the magnificence that is Paris. Not long enough!
the hotel is nice, rooms are clean, location is great. Breakfast
Excellent location. Good value. Interesting shower/drainage design. Very compact room/furnishings for a 'superior double room'.'
location and hospitality of the man and woman who was responsible for reception on October 10&11 two guys who was on duty from Oct.8 till Oct.10. The Russion guy was extrimely unfriendly