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airconditioning was not very effective despite my changing the room.
Severly understaffed and any service requested takes quite a while. Rooms were not cleaned on on time, until we requested specifically to clean them in the evening. Turndown service was done on 1 day of 4. Used glasses from the minibar were not replaced for 3 days. Waited 1 hour for check-in after arriving at 4pm on a Friday. etc.
Hospitality of hoel staff At 29 euros per person, breakfast is quite expensive.
Atendimento da recepção e concierge. Housekeepers should make less noise and be more gentle when closing the room doors. They should start working after nine o´clock and attend the customers requirements more acurately. Matress is too softy and unconfotable and unable to provide a good sleeping.
The location is just fantastic - the hotel is located in 2 minutes walk from the Arc de Triomphe and Champs Elysees, with nice shops and restaurants all around! Hotel staff is nice. Breakfast was very nice with a good variety, a bit expensive though (31 euros per person, free for kids). Free internet in room (luxury room). Variety of tv channels was very poor.
The Sofitel Hotel is well located and within walking distance of the Champ Elysees and the Arc de Triomphe as well as the Charles De Gaulle Metro. This allows for good connectivitey. There are also some good inexpensive eateries nearby. We mentioned that we were coming on the Honeymoon in our notes but we were treated as if I was the Sole occupier of the room. The Honeymoon touch was missing a bit especially since we read about another review who were treated specially for theri honeymoon.
The rooms are great as are the staff.
Overal was good. Room service selection was limited in choices. I Bar only have French Menue and no English. No English Channel on TV only CNN. Mentioned above
This is a very nice hotel at a distinctive location location in Paris. The staff are so helpful, I was helped by a professional concierge team who spoke excellent English and know Paris attractions very well. The staff was polite, food was good, and the facilities are all clean and up to date.
Our stay at the Hotel Balzac was wonderful.Our room was very comfortable and nicely decorated, as was the rest of the hotel.The staff were very helpful and attended to our every need.Great location too!
Hotel very near Chapms Eleysee, shops and restaurants. Prices in bar very very expensive. Breakfast very expensive at 28 euro each.Had breakfast outside hotel at 1/4 of the price.
Courteous, professional staff. Central location.Comfortable plush rooms. No tea/coffee making facilities or indeed mini-bar in the room which is surprising giving the standard of the hotel.
Hotel stuffs, and concierge were very kindly. Also, room and bath was very clean. Location was nice.
Rooms too small, expected larger as per booking info
the fast service in the hotel was great , the location was excllent , the breakfast was bad no food varaities .
The proximity to all the central areas of Paris and also it was very quite and a very beautiful hotel. The breakfast was very expensive and not worth the money.
we enjoyed the quiet atmosphere and the lovely room.the location was outstanding and staff very helpfull our shower screen was off the rollers but it didn't cause us any grief
I booked this hotel because it was listed on the leading small hotels of the world. This recommendation has not failed me. I have traveled to paris and the rest of europe to know that the standards are different than four plus hotels in the usa. The hotel vernet did have good sized rooms and our room had a balcony which is great. The bedding was excellent. The staff was excellent, including front desk personel, the concierge was fabulous, as well as the bellman, bartenders, and wait staff in the dining room. All the employees addressed me by name after the first day. That shows how much they put themselves out. Lights in the bathroom were not adequate for shaving or applying makeup. Pillows were foam which we don't like. Should be feather pillows.
The location is excellent as it is behind Champs Elysees but yet very quiet. The staff, especially the concierge is very helpful and they all speak excellent English. The walls between the rooms are a little thin. I could hear footsteps and voices from the other room when it was occupied.
The staff was so friendly & the hotel location was ideal we had so much fun there I'm going to stay there next visit to paris
location poor advice from concierge
from the moment we set foot in hotel there was nothing that the staff couldn't do for us..very helpful and courteous.really made my stay in Paris something to remember for a while..loved the personalized welcome letter .
Friendly and helpful staff and nice room WIFI at our room was a bit weak. Main elevator was not working and everyone had to use staff elevator instead, which is a bit small.
The friendliness of the staff, the service and the centrality of the hotel. Thank you. It was a pity that the restaurant was closed.
Location was approperiate for my business meetings around the city. Poor value for money. Absolutely not a 4 star Paris standards. Extremely small room. Unheated bathroom. Aminities were not regularly refreshed. Decor of reception and public areas is basic and rundown.
the rooms were very clean and nicely decorated, the employees were very nice and proffisional, and the location was just excellent as Vernet St. was located by champs elysee and george VI road. Hotel Lobby was small and the internet connection was very low.
Small, quaint, quiet. The rooms need updating.
perfect location, perfect service, perfect ambiente, 100 % clean unfortunatelly there are two construction sites to the left and to the right of the building - the works start at 6am, from 9am they start drilling, all the guests complain, we stayed for 3 nights and got one for free, the buildings will not be finished before 2012
It is a very fine hotel, but ........ It was an unpleasant stay with loud construction adjacent to room 312 from 0630 am for about 11 hours/day. It was impossible to rest during the day. Euro 445 was an outrageous rate to charge for this room
The hotel was beautiful, spa terrific, and the indoor/outdoor aspect of the Lobby restaurant was lovely for enjoying a spate of mild fall weather. Service is top-notch. The rooms are functionally terrific - huge for Paris standards. Bathrooms are drool-worthy marble palaces. Concierge staff knowledgeable and super helpful. Unless you are strolling the Champs for luxury boutiques one can find in any large city or having business meetings in the western arrondissements, the location isn't great. This can be easily overcome with Uber or taxis, but I would have preferred a more central location like Ritz/Crillon (both closed for renovation), or Le Meurice (I'm supporting the boycott). The design of the bedrooms errs more on the Asian side of Asia-French fusion, while I would have preferred something more distinctively Parisian, but this is a very minor gripe. If I were traveling for business, the serenity/calmness would normally be a plus.
Superb location, especially for those who like shopping very expensive prices for mini bar, room service and restaurants
Really a lovely stay! Hotel staff were very friendly and hotel facilities were really very good Just a couple of matters:
The SPA center.
It was great, we're going back! Problems with the enter cards of our room
Perfect, clean and big room (Large Deluxe Room). The hotel is only 2 y.o. Perfect location!!! Breakfast doesn't included. The pool is closed 12-16 August.
All staff at hotel were very attentive, Hotel recently reopened after refurbishing, rooms large, clean and well equipped, pool was wonderful after being out the whole day walking. Hotel was well positioned for sightseeing.
Breakfast can be improved. Coffee is good though.
Everything was perfect other than a small room which I think applied to most parisien hotels I thank all of the staff for the good attentive service The room was little bit warm I think the ac was not working but that was fine
I liked the location and the room i thought the staff were quite unfriendly
Staff is very friendly and helpfull.Lokatoin is great.Good restorant.We liked every thing! Will return back for sure!
Location, smallness, Asked 4 ice two nights in a row with no results. Airconditiong virtually non-existant(of course it is europe).REALLY Suprised this is a chateau relais property.
Location, secure car parking, friendliness of staff. Price of breakfast
The location The food was not up to standard
We know the hotel well - have stayed there many times, and it maintains its standard and is as good as ever.
The hotel lies in a very good position. The rooms are quiet and spacious and clean. The staff is friendly and helpful. for that price I would have appreciated something more, like a welcome drink or a basket of fruit at our arrival. My idea of a relais chateau is that you pay a little more but you get a little more, like we had to leave very early in the morning and it was not possible to have a cup of coffee!
location is perfect, center of the city but quiet surrounding, rooms are beautiful and clean, staff is helpful, no regrets
Hotel was very nice. Small but fit Paris. Would have liked a shower in the bathroom.
The staff were wonderful. Hotel was fabulous great value for money and the rooms were quite large.
The staff were friendly and helpful. The bedroom wasclean with a nice bathroom. Could not turn on the air conditioning. Make-up mirror and trouser press were not functioning. Did not complain about it. Too much trouble!
Nice location, close to Arc de Triomphe and shopping area. Modern and spacious bathroom in my superior room. Air conditioner was not working. Although in Oct., it feels too warm to stay in the room. We have to open the door to keep the air flow.
Hotel is in a good location close to metro; lobby has good ambience The room was very small; the bed too small for 2 persons; the toilet much too small. also the walls had no insulation and we heard a man in next room snoring as if he was in our room
Good position, clean, welcoming, good service The hotel seems to be in need of redecorating throughout.
Only location The room was very small. The main door of the room was very light and shaken, one kick can break it. Lift was very small and very slow and very old fashion. ...........................................