The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
Helpful staff, good food, comfortable room, ease of access to airport
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Old furniture, bad smell. This is not 5-star hotel for sure.
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
The hotel facilities were new, but the location was a bit far from the center. NO
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Awesome stay, friendly staff, clean and upscale
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
hotel staff eager small rooms
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
Location Cleaness, service
easy access. easy parking. comfortable rooms. very good breakfast.
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
Good breakfast, hotel is located right at the beach, quiet place
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
mainly the location should improve bathroom cleaning
clean & good breakfast The noise from streets make sleep difficult.
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
Breakfast View Cleanliness Room facilities Bathroom
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
The restaurant food was first class
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
Rooms clean and cheerful. Staff very helpful. Nothing, the room was great.
Super nice staff, good location, ok price. Very difficult to find. Ask local people, they all know the way.
Close to port - easy walking distance. Quiet. Clean. Basic and close to old town. Smokey lobby.
The hotel was clean and the staff friendly. It was difficult to find and a bit expensive for what I received.
Free wireless internet inside the room. Accessibility in the tourist center. It takes time to get water heated. It's a waste of water to do just that.
Quiet in evening, Restaurants near-by and free wlan Hard to find a parking place.
Location, price and comfortable beds. The shower and bathroom was very small.
Fine but nothing special
very well placed for the centre of town, and in a quiet street Hardly the hotel's fault - but we found it impossible to arrive by car. Traffic and signs were impossible.Iraklion was the worst place in Crete for finding our way.We just gave up - and went to the airport (getting once more lost on the way) returned the hire car early, and went back by taxi. This turned out to be a very wise decision.
The location is near the city center and the port , easy access to transportation. The hotel is hard to find.We asked many people around there and no one seems to know the hotel , or even the Lahana street where it is located. I think the hotel should provide its map prior to the arrival of the customer. The map should be in Greek since the streets of Heraklion do not have their name written in English.
Very helpful staff. Very close to both ferry and bus station.
Location. We stayed in Heraklion as a transfer on our way to Santorini. The hotel is excellently located between airport (arrival), city (eating) and harbor (departure).
The view over Heraklion Harbour is fantastic ! Just five minutes to walk to get our ferry... And the staff was very kind.
Location is great for an overnight budget hotel. Great location in Heraklion and close to the airport. Beds are very hard and uncomfortable. The breakfast buffet is awful. Imagine waking up to see pasta for breakfast. No juice just sugar flavored waters.
excellent location, full breakfast, clean room location, could not use balcony
Very well located, nice views and nice staff. The breakfast is higher than the standard in Greece. Muy bien situado, buenas vistas y buen servicio. El desayuno es mejor que la media en Grecia As everywhere in Heraklio, parking is a nightmare. Como en todo Heraklio, aparcar es una pesadilla
The cafe facilities for breakfast and snacks and the quality of the hotel. Walls maybe need more soundproofing as a neighbour's TV was very audible.
The Hotel was very clean and modern. We were in Greece for 17 days and the Marin Dream Hotel was by best the nicest hotel we stayed at and not by any means the most expensive. Great value.
we liked the location being near the centre of the town and the harbour, the rooftop terrace with the views and very nice meals, the staff who were very obliging nothing that we didn't like
location, staff, breakfast, free internet in lobby
Everything. The staff was polite, friendly, and extremely helpful. The hotel has a polished, sophisticated feel. The rooms were 1st or business class quality. The price was good.
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km
staff was easy going and the rooms are nicely furnished. I got one of the best rooms and that was very nice (but I'm not sure I would have been similarly happy with one of the low floors rooms, unless at a lower price). Breakfast
Right in the city center, fully renovated building, clean and comfortable, spacious room, polite staff. Even though it's located in the city center, it's very quiet during the night. For demanding guests, breakfast is quite poor. Nevertheless, for a two star hotel it approaches excellence.
Standard clean rooms and beds, Pay TV included.
This hotel was very nice. Everything in the room seemed very new and clean. Spacious bathroom with glass doors around the shower. Large balcony. There's a bus stop to the airport right across the street. The breakfast wasn't the best, but I appreciated a free breakfast. It's on a very busy shopping street so it could be pretty loud.
Really friendly, helpfull staff making you feel like home. Hotel was situated close to the sea with view on the sea and a nice pool situated in a beautiful garden. The first night we could not stay in the hotel because other guests had an exident and didn´t check out in time. We were brought to another hotel nearby which was the same price category but totally different standard in cleanliness, hospitality, breakfast.
Both dimitris and his mother, georgia, were very attentive / they offered and have transfer from & to airport / they wellcomed us very well / we ordered dinner one night that was really very good and very tasty(greek cuisine - georgia cooks fantastically) / the map of creta and the tips and orientations they gave were really useful
The staff, the family atmosphere Too little space for meals
Very nice and familial hotel! An enthusiastic welcome and disponibility from Dimitri to give advices for vistiting Crete! There are a so convivial atmosphere in the garden during diner prepared by Gergia (the mother). We will just keep good memories! not very beautiful area around the hotel
The location of the hotel is very nice Accidentally they had problems with credit cards on the day I paid and asked for cash, which I did not have. However, they managed with the bank later.
I liked the staff. The typical greek hospitality. It is rather smaller "family type" hotel. Really friendly atmosphere.
The room was big and airy the decor quite nice. The staff were special, there was an incident where other clients had a car crash and could not move, so when we arrive they had arranged to put us up in another hotel for a day. Then they cooked a beautiful Creatan meal with wine as an apology to us. We felt we had received Creatian hospitality.
Terrible location, substandard rooms at any price
The owners were wonderful. Made you feel like family.
Very friendly staff - relaxed atmosphere. Room was basic but with character, great pool, close to the beach, inexpensive. Bathroom was a bit basic, but really ok considering price.