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The hotle is very well situated with near access to 25th of August St. and the Market. The view of the venetian castle and harbor from from the hotel is dreammy. The hotel itself is very designer modern inside while classic outside. The staff was very helpful and friendly. The breakfast buffet was wonderful. The salads were very good at the roof top restaurant. They arranged for timely transportation to Knossos and the airport. My only bad experience was a group of very roudy Japanese tourists which may have had too much to drink and woke me up at 12:30 a.m. on my last night here. Otherwise, this was a perfect stay.
Great service, nice room. Noisy at times as located in the proximity of the airport. Then again so is almost all of Heraklion and the windows keep out most of the noise. The step up chair provided in front of the bathtub to climb in and use as a shower is a nice touch but I prefer a separate shower without the climbing exercise.
Perfect location in the heart of the city next to bus terminal . Friendly multilingual staff. Luxurious atmosphere.
The building, the hard wood floors, the breakfast, people were nice. There were very few people working ! there was no one at the front door when we arrived and we had to walk to the receprtion to tell them we needed someone for our luggage... they send a girl(a waitress) to pick them up!!! I felt bad for her. There was something uncomfortable about how the ground floor was designed , the location of the reception behind all these glass doors!
Excellent, helpful and friendly service. Immaculate presentation Dinner was average - not up to standard set by the rest of the hotel
A luxury hotel with excellent staff and fantastic food. Located near marina, port and easy walk to shops, museums etc.
Good hotel nice staff perfect location to start and finisch your trip to crete, next to harbour and airport, no noise and relaxed atmosphere nice breakfast
Excellent breakfast Very poor quality for money. Impossible to sleep because of noise from airplanes, cars passing in the street with very loud radios on all night, noisy motorbikes and so on. Depressing furniture. Poor view. Depressing surroundings.
Everything. Breakfast was especially good. Staff very helpful. Nothing negative. A bit pricey but that is what you expect for a five star hotel.
This is an excellent hotel in a very convenient location for sight-seeing. Everything is nearby and close to the waterfront. The staff is friendly and helpful. A bit pricey bu you would probably expect that for a five-star hotel.
The breakfast and the Hotel receptionist very helpful!!!!!! The rooms were poor and aren't to 5 star standards!!!!!
The staff were great & with a smile on their face. The Porter Con was absolutely fantastic (keep up your great service Con) & so were the reception staff. The Breakfast buffet had great selection. The motel was very clean & comfortable, close to restaurants & shops & also the port. We will stay there again. no
Old furniture, bad smell. This is not 5-star hotel for sure.
The hotel is centrally located, and offers free wifi in the lobby. There is no way this is a five star or even four star hotel. Our room was supposed to be non-smoking, but reeked of smoke and the bed was quite uncomfortable. The hotel was generally worn, from the lobby, which at first glance looked stylish, but upon closer inspection was run down. The helpfulness of the staff varied widely, and I did not appreciate the snickers from the woman at the front desk when I, rather than my husband, handed her a credit card to pay.
Near the airport, large and very well appointed room, we booked a sea view room and thought it well worth it, superlative breakfast including an orange squeezing machine and Cretan specialites with a notice saying what they were. Central location including proximity to the Archeolgical Museum (which is shut for rebuilding and a tempory exhibition of "highlights" is underwhelming). Being presented with the visa receipt after OK-ing bill and asked to fill in the "Tip" box. I had tipped appropriately as we went and I found this a little grasping
Helpful staff, good food, comfortable room, ease of access to airport
Ideal situation/location of hotel. Reception staff initially not very welcoming.
Location was good for being close to the port, but the walk up a fairly steep hill with luggage has put me off from stying here again. Lack of communication about the breakfast that was included in the room rate, we were advised we could have our breakfast in our room but was then charged full rate for doing so
This is not a 5 star hotel. Hwo is responsible for evaluation?? I will not recommend to pay as 5-star hotel to anyone.
Since the recent renovation, the quality of rooms is outstanding. Breakfasts and bar menu excellent. The standards of service and staff friendliness are exceptionally good.
The staff is very helpful, professional and quick. The hotel is brand new, nice and clean. Good Gym. Very good breakfast.
Awesome stay, friendly staff, clean and upscale
The fact we were upgraded for a club suite on arrivval and everything is brand new, clean, with good service. would like to reccomend anastasia on reception who was cocktails at the bar were bad
The hotel facilities were new, but the location was a bit far from the center. NO
hotel staff eager small rooms
Excellent facilities. Staff can be friendlier in their service and less automative. Staff should learn how to smile more and show more warmth and friendliness.
we loved everything. Pool looked and was fantastic. Whole hotel was really beautiful nad staff friendly and welcoming no - loved it all
Great hotel. Excellent staff, especially wait staff. Really comfortable beds. Nice hotel which I'd recommend.
entrance, reception, facilities, location, very very small room and bathroom like in Ibis hotel, waitress in bar not very kind to customers, breakfast not enough big for 5 stars hotel
The staff were very friendly The website said the hotel had facilities that it didnt have eg.pay tv , day spa and wellness centre , 24hour room service
Good location, easy to find. Breakfast was a buffet with everything, excellent. Liked the balcony, busy street below to watch but some traffic noise when trying to sleep. For some reason they have 2 single beds pushed together instead of a king or queen.
The service was pleasing and the accomodation was comfortable. Nothing we did not like.
The hotel was good located and it was confortable. The personnel was friendly and the room and the badroom were big enough. Little details were not improved, as the light in the badroom or the doors of the rooms. It seems to be an old hotel, renovated and definetly clean kept. The outside facade needs some improvement, but at this time, it seems that most of the houses of Heraklion need paint.
access to the city view from 5th floor Value for money A two bedroom room priced as a three bedroom Room facilities Cleanliness Bathroom Lack of fridge Lack of curtains
clean & good breakfast The noise from streets make sleep difficult.
The restaurant food was first class
Breakfast View Cleanliness Room facilities Bathroom
I arrived late and could not get a taxi from the port. I called reception and they arranged it for me very quickly which was much appreciated. The service was excellent and the room was large and comfortable. The location is a bit loud and busy so not entirely good if you are looking for a quiet night's sleep.
The 5-th floor terrasse with beautiful view (sea and city walls). The space in the room. Other reviewers have complained about the noise, but at the 3th floor window & store closed, it was no problem for me. The weakness of the global artificial lighting in the room (not comfortable to read except lying on the bed...)
mainly the location should improve bathroom cleaning
Breakfast was great. The bathroom was horrible. The shower area is the smallest in the world!!
excellent location, full breakfast, clean room location, could not use balcony
The Hotel was very clean and modern. We were in Greece for 17 days and the Marin Dream Hotel was by best the nicest hotel we stayed at and not by any means the most expensive. Great value.
The view over Heraklion Harbour is fantastic ! Just five minutes to walk to get our ferry... And the staff was very kind.
Everything. The staff was polite, friendly, and extremely helpful. The hotel has a polished, sophisticated feel. The rooms were 1st or business class quality. The price was good.
Very helpful staff. Very close to both ferry and bus station.
location, staff, breakfast, free internet in lobby
Location. We stayed in Heraklion as a transfer on our way to Santorini. The hotel is excellently located between airport (arrival), city (eating) and harbor (departure).
The cafe facilities for breakfast and snacks and the quality of the hotel. Walls maybe need more soundproofing as a neighbour's TV was very audible.
we liked the location being near the centre of the town and the harbour, the rooftop terrace with the views and very nice meals, the staff who were very obliging nothing that we didn't like
Very well located, nice views and nice staff. The breakfast is higher than the standard in Greece. Muy bien situado, buenas vistas y buen servicio. El desayuno es mejor que la media en Grecia As everywhere in Heraklio, parking is a nightmare. Como en todo Heraklio, aparcar es una pesadilla
Location is great for an overnight budget hotel. Great location in Heraklion and close to the airport. Beds are very hard and uncomfortable. The breakfast buffet is awful. Imagine waking up to see pasta for breakfast. No juice just sugar flavored waters.
Location Cleaness, service
easy access. easy parking. comfortable rooms. very good breakfast.
Good breakfast, hotel is located right at the beach, quiet place
Close to the beach. Excellent breakfast Small room. Missing seaview, expensive!
staff was easy going and the rooms are nicely furnished. I got one of the best rooms and that was very nice (but I'm not sure I would have been similarly happy with one of the low floors rooms, unless at a lower price). Breakfast
This hotel was very nice. Everything in the room seemed very new and clean. Spacious bathroom with glass doors around the shower. Large balcony. There's a bus stop to the airport right across the street. The breakfast wasn't the best, but I appreciated a free breakfast. It's on a very busy shopping street so it could be pretty loud.
Right in the city center, fully renovated building, clean and comfortable, spacious room, polite staff. Even though it's located in the city center, it's very quiet during the night. For demanding guests, breakfast is quite poor. Nevertheless, for a two star hotel it approaches excellence.
Standard clean rooms and beds, Pay TV included.
only its location... the room is supposed to be clean. but i found tail in the toilet basin...and there was an unpleasant smell in the room (even if i had the window open all day)
I booked the holiday from the Booking.com and paid 14 euro above the room to have a double bed and bath. There is no room double bed, told me the main reception and no room has no bathroom, yet I paid, I left very early, and my charge and breakfast, which was not ready at 05.30 I left to catch my flight.
the staff was helpful and friendly. The location was excellent--convenient to many sites within Heraklion and also to all bus stations, port and airport. Bathroom needs updating. Screens on door/window would be helpful. Street noise early in the morning. Door seems to block much of it out but air con is somewhat noisy.
Breakfast was good and very affordable.
The location was excellent. Room too basic.
food, location, accomodation Beach sport entertainment could be done by hotel and included in hotel price partly but not by a third party team. Windsurfing or water skiing training would be as plus.
Friendly hotel good facilities good buffet selection. Italian Restaurant particularly good.
The hotel is on the beach so that was useful with the children. There was not much to do in the local area of the hotel.
Location and big rooms Their service no mini bar in hotel
Vergis Epavlis has been the best place where to relax and disconnect. It’s excellent place, the great breakfasts with an amazing sight, the comfortable and luxurious rooms, the quiet moments at the swimming pool… An exquisite attention from the owners as well as the little details has done these holidays the best ones. An unforgettable experience, we hope to repeat again. Gonzalo y mónica. All good things finish someday, so we couldn’t stay more days within this little paradise.
Great experience - I will return.
The location, staff, facilities - everything!
This hotel is very special, the rooms are really good, the nature around is astonishing and the people there are so nice and friendly like in no other place we have been. This is the second time we went to this hotel and we will be back again for sure!
Location and attitude of staff
Quiet accommodation in a wonderful house in the typical landscape of Crete. Large rooms/apartments with an extraordinary design and views, superb service, nice dining room, unforgettable tavern Ethimico...
Everything. Very friendly and welcoming.
we enjoyed an amazing view, the most special hospitality, and a gorgeous place to stay, big and comfortable and beutiful rooms, we never wanted to go outside... to leave...
Great attention to detail given by staff to ensure the comfort and enjoyment of all guests. Rooms are large and spacious and tasetefully decorated. Balcony is a good size. Location is either perfect or a little bit remote depending on your point of view. For me it was a little remote but we had a hire car (essential) and it proved to be a good central base.
The hotel location is on a very nice beach, the staff is amazing!!! Very nice and helpfull!!! The rooms is very clean. There is a very good bus that conect the hotel diractly to city center and airport. No need to spend money on taxi All over the hotel there is a very strong smell of smoking. Discasting smell. A bit far from city center, need to take bus/taxi or be sporty and walk on the beach 4km