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Omni Parker er et greitt sentrumsnært hotell, dog med de utfordringer dette innebærer. Hotellet virket, tiltross for at det var nyoppusset, svært gammeldags
Charmerende gammeldags "Grand Hotel" med flott beliggenhet og super service.
Et fantastisk hotell med atmosfære
Style and general vibe of the hotel. Clean and extremely comfortable rooms. No included coffee/breakfast
Helpful staff, great location Rooftop pool/bar was noisy late at night; would have liked to have known about it in advance
I liked the comfort of the bed and the view of the city. I did not like the staff. Bad customer service and do not know how to handle problems in a professional manner. Need more ppl working the front desk, there was a wait to check in.
Even under construction, the Revere is a wonderful place to stay. Easy walking distance to Boston Common, Chinatown and the Theater District. The staff were wonderful. Especially Richard Pettiglio, the Concierge, who went well out of his way to make sure our stay was exceptional. My ONLY dislikes were: way too little counter space in the bathroom, and that construction shut down half of the elevators during the peak checkout time. Folks with luggage were waiting for > 20 minutes for room in an elevator. The front desk staff did their best, however were definitely understaffed to handle the checkout volume.
The employees were excellent and the room super nice and very clean The only thing that was a little tough was being in the room next to the elevator cause we could hear it always
Convenient location, very pretty and clean hotel. We had a nice view of the harbor. We had a four-night stay and had to get new room keys 6 times. Housekeeping did not come to our room the day after our arrival. There is no convenience store in hotel. Otherwise it was a great hotel.
Clean, modern decor, bath utilities were excellent. Parking cost was too much. Should offer a discount on parking for people who are staying at the hotel.
Clean and comfortable I did not like that, $300 was held on my credit card for "incidentals" without any notice of this policy. Bad business!!!!!
We could not use the outdoor area due to an event and we were not informed until we got there
Nice hotel-good location - clean rooms and white bedding, which I love Valet parking is over $50/night which seems way high
Location is ideal! You can easily walk to all the major attractions in Boston. It would have been nice to have a refrigerator in the room.
Nice lobby, but this hotel needs a major amount of work! Problems: 1) TVs are analog, which means there is no resolution at all. Very blurry. Like 1998 TVs. Shocking at a so-called 4-star hotel. 2) Air conditioners that are so loud it sounded like we had a 747 revving outside our room. We couldn't adjust the AC except to two temperatures: 68 and 74. 3) No mirror in the room. 4) No refrigerator or mini-bar in the room. 5) No blow dryer. 6) Waited 15 minutes for an elevator, then couldn't get on it was so crowded. 7) Rude, arrogant staff except for Serena, and the day GM, who tried to help but wasn't around to do much until it was too late. Don't stay here. There is so much better around!
My wife and I stayed for a getaway weekend at the Boston Park Plaza and we had an amazing stay. Arriving into the hotel we were greeted immediately by staff and checkin was quick and effortless. The room was immaculate and the bed was comfortable . Before going out for the night we enjoyed drinks in the hotel bar and the staff was amazing. We would highly recommend this hotel
Location in Back Bay only redeeming feature. $110 million redo yet very small, noisy rooms. Family was in town for a wedding. A huge Convention was also at the hotel. Noise, noise , noise! Convention goers on our floor had noisy drunken party. Front desk could not deal with them. Offered us new room locations for following night. Our "new" room had no hot water until maintenance was called. Extremely small queen room. Hallways so wide and high, every voice heard in the room. Plumbing noisy and easy to hear voices in next room. Would never stay here again. Too many other quality hotels in the area. Missed the mark with the redo.
Room was small
The bed was comfortable. The water came out brown. There was no bottled water in the room. The room was old and tired.
Great location Every hotel has a bad room. I got it this time- ripped carpet, stains on the wall, broken furniture, barely warm water, no internet and a $17.00 resort fee. Luxury maybe 15 years ago now very sad.
For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.
Trash in the room on the floor on arrival...
Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.
The address given to me by the hotel was correct. Tons of hidden fees that are mandatory. Booked a king and was given a queen, with ZERO refund given. Would give this hotel a 0/5 if I could. Slapping travelers with hidden, mandatory fees should be illegal.
the rooms are very old and pips were making so much noise i could not get an hour of sleep
We stayed the weekend and it was really loud. Different groups of people were really loud in the hallways literally ALL night. It was like you were part of a spring break scene all over again.
Close to restaurants and shops Rooms are very small. Staff was not very friendly. Horrible check in process.
The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.
The proximity to the park was ideal for my 12 year old golden retriever. She loved all the attention she received in the lobby. The staff were very friendly and accommodating even during the holiday crush. Highly recommended.
There was a large stain on the carpet and the furniture/appliances were a bit outdated. Location was great and staff was friendly and helpful.
Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.
Best staff I have experienced in a long time including a hand written note offering congratulations on my Boston marathon run.
Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty
Great location and excellent service. Breakfast choices at hotel where few and overpriced.
Location, location, location. From here it is an easy walk to many fine restaurants, shopping, or for researchers, the NEHGS or the Boston Library (which doubles as an art museum). Little further for the Freedom Trail, but doable if you are used to walking. If you just want to rest and watch the world go by, the Commons is right across the street and at least during the day very safe and family friendly. Caught a late flight but they were more then helpful in storing our luggage and assisting in getting a ride to the airport.
A shower with black mold is gross, even if it is marble. The clock made funny noises about 2am. It wasn't the alarm, maybe a failing battery backup, Thought the maid fixed it, but nope. Only solution was to unplug it. Mentioned it when we checked out. On our last day we left the room for the day we left the AC on to keep the room around 68 deg, imagine our surprise when we returned at 7 pm the room was 87 deg! The AC was no longer functional, and per the "engineer" they sent up the only solution was to open windows. As a result we got to listen to the large air handlers all night. The last day we decided to try the breakfast buffet, the food was okay but certainly not worth the $25/ea! The best thing about this place is the location.
Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair
After making arrangements for our kids to stay with friends for the night, my wife and I booked a room at the Taj to celebrate our 10th anniversary. Within hours of checking in, we were startled by loud, raucous music. So loud that we had trouble hearing each other from across the room even though we were 3 floors below. Turns out the Taj was hosting a wedding party in the roof. Management said they were booked and couldn't move us. It was so unpleasant, we ended up checking out that same night so we could get a good night's sleep.
very large room, comfy bed, large bathroom, access to Boston highlights. nothing!
Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room
Extremely dirty. Unclean pillows and mattress. Not washed bathrooms.
The bed was too firm. Had a hard wire around the edge of the mattress. No Iron, No Microwave, No Fridge. The shower was tiny.. really small. Not comfortable at all.
The room was a good size and designed well so it was plenty cozy. The elevators were slow and unreliable and there are apparently not stairs for use. There isn't a ton to do in the immediate area but you are only a couple minutes walk from a lot of the stuff you'd like to see.
Receptionist clerks responsive to questions and pleasing traveler. The bathroom shower was excellent. The heating unit in the room was noisy. The breakfast was skimpy; commercial granola bars, oranges, bananas, coffee from machine (all impersonal).
The TV and shower are excellent as is the location of the hotel. Knowing how expensive downtown Boston hotels are, I appreciate being able to stay in the heart of the city at such a low cost. Sadly, the staff isn't very friendly. They always act like they are doing you a favor if asked a question or reporting the elevator malfunctioning!!!!
Location, price. The air exchange in my 11th floor room was intermittently noisy. I could not sleep. The staff put me in a different (and slightly larger) room the next day, but were not particularly apologetic. They seemed indifferent.
- Simple check in and check out procedure. - Some complimentary amenities in the morning (free coffee and fruit) - Good location for business - Not the newest facility - could stand an upgrade for the carpeting, floors and bathroom - Communal iron and other in-room amenities takes some getting used to - Not recommended for families traveling with children as there's nothing for them to do on-site.
The hotel looked nicer online to be honest. The staff were pretty great. House keeping was really good with fixing the room after i called about the bed being dirty. They left a nice note and some snacks/drinks as well. The TV was really nice. Our room was not very well kept. It was dusty, the bed hadn't been changed I believe, the sheets and pillow case was dirty and hairy, and the bathroom smelled like ciggaretes and was kind of dirty. the room was better than a motel so it wasn't the worst, just a little too pricey for the kind of quality you end up getting.
Thin walls; heard neighbors
Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.
Free bottled water and fitness equipment delivery to your room were nice perks. Walls are thin.
Romslige værelser på et rent og rolig hotell. Et flott og velutstyrt treningssenter med svømmebasseng og elegant garderobe/dusj. Hyggelig og hjelpsomt personale.
Utmeket svømme/sportsavd, god restaurant (dog litt kostbar) generelt god service. Gratis shuttlebus inn til sentrum like utenfor døra! Kom en hel masse tax på bookingen (3 ulike pr døgn) som gjorde det hele dyrere enn jeg trodde på forhånd. Burde vært opplyst. Stod faktisk i bookingbekreftelsen at det ikke var by/distriktsskatt, men det var det altså...
The shower kept running hot and cold and I could not set a temperature that was relatively consistent
What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.
The Westin is located in the heart of Boston with easy access to public transportation, restaurants and shopping. Great location for business travelers. Customer service was also great. Definitely worth checking out for your next business trip!
No pool due to renovations...not mentioned when reservations were made...not explained when checked in...
The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.
An excellent Boston experience all around
Location Staff was inattentive and seemed bored. I arranged for a crib for my room for my son and upon arrival, it was not in the room which was hugely inconvenient. I had to call to have it brought up. Also, wifi should be free in this hotel.
Didn't like how the website advertises a pool and spa but they have neither.
Couldn't ask for a better location. No free wifi. Only basic tv channels.
Location, very comfortable bed Bathroom too small, water with very low pressure
Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!
You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.
The location was great especially in proximity to public transportation. The decor was simple and comfortable. The noise coming from the hallway and room next door was somewhat bothersome. The lounge on the groundfloor became a night spot on the weekend and guests are continuing to party going back to their rooms. The acoustics in the lounge were very loud as well.
Friendly staff, clean room, superb matresses.
Cleanliness, bedding. I really missed a coffee pot in room and thought wifi should be gratis
I actually like the location, since it's a little quiet. It's clean and hip and the staff is not in your face, but always helpful when you need. It's a tasteful place to stay.
The location was perfect for seeing almost everything in Boston. You ar eright in the centre of things yet it is not noisy like some hotels right in the hub of town. 2 things - No coffee maker in the room...thankfully coffee shops were close by...and having to pay for Internet in business centre
Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing
Nice doormen Cramped rooms that were not sound proof. No character to the rooms
I encountered a few problems and the staff acted immediately to accommodate me.
the hotel had an excellent location in the middle of town and right across from quincey market and all sorts of historic places also near the water. I did not like the colors in the room, not really funky and stylish
Had online check in everything was very clean beds comfortable great staff
nothing - pay for internet in a 4* hotel? in every starbucks internet is for free, at least a basic bandwith - rooms are really old, I expected more from the brand hyatt - on 1st day room was not cleaned, only upon call I never ever stay in a Hyatt again
Location wasn't in the most exciting neighborhood, but it was a cheap and quick cab ride to wherever we wanted to go. Staff was helpful and cheerful. Room was a good size and had everything necessary for a quick stay. Elevators were a bit slow and got backed up during peak times of check-in and departure.
Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.
Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.
Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!
The location was great with close proximity to public transportation and that made it easy for us to get around the city. Front desk was able to get us a room with double beds on a busy holiday weekend. 1) Slow elevator to get to lobby 2) Steep valet parking fees 3) Room service did not clean the room on our first day. I am not sure whether it was because of busy holiday weekend.
Close to everything but quiet to recharge Parking, not included
Friendly staff; accommodated a late check out request, but with a fee to be paid. Not an issue. Promised champagne and strawberries for special occasion (but never arrived). Great location. Bellmen were extremely helpful! Front desk staff seemed friendly, but read issues we had. Had there not been any of the issues, this would've been a great stay, I just don't know why there were so many missteps. It was a good stay, if you look at room size, bed comfort, bathroom size and comfort (just don't expect privacy; everyone will know your business in there!), friendliness, location. This should be a phenomenal stay. It has all the makings for it. It must've been a full moon or something that weekend. Was promised champagne and strawberries the first evening, but it didn't come. The next day, the room wasn't cleaned when we arrived back at 11pm, so called to have at least the bed made and fresh towels (they offered a discount on an additional night, which was accepted, though didn't go smoothly at final check out for some reason); also mentioned the missing champagne and strawberries, was told they'd be there the next night, but again no champagne or strawberries when we returned. Ever. Hallway was meeting central at 3am for drunken shenanigans by other guests. Finally, on the fourth day, after returning to the hotel after a long day, the wireless entry failed, so we had to wait to be let into the room. To the front desk's credit, they were going to upgrade us for free on the last night for the inconvenience, but one of us needed to get back into the room because they were flying out in two hours, so that wouldn't work. Was promised an email accounting, even gave email address and was promised in 5-10min; it's now over twelve hours later, and still no receipt in my inbox or spam/junk folder.
Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees
Staff was very helpful and kind. After taking a red eye they were able to accommodate us on an early check in. Hotel and rooms were clean. Beds were comfy too. AND it's close to everything/walking distance.
Great breakfast buffet Slow elevators , maid service didn't provide basic necessities and ignored written request, staff not friendly - needed extra room key and was told to come back later due to limited number.
Very friendly staffs. Free Wifi only for 2 devices per room & it's not the high speed for playing games. Upgrade is $20 extra.
The liberty staff, amenities, location and feel were top notch. I did not like how thin the walls connecting the rooms were. It was hard to fall asleep at night a few nights we were there because there was no sound buffer.
The staff was very friendly and courteous. Location was excellent for my needs Price was way too much for the room and amenities. Very poor value for the money. Does not compare to the Four Seasons or the Ritz in comfort price or amenities. Room was not very comfortable and to charge $19.95 for high speed internet per day is outrageous.For the price it should be complimentary. Would not stay there again.
Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)
andre and young man from new jersey was the best person who hever attended me at a hotel . Top notch. the business center and gym need an upgrade
We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.
Bar at night was so packed you couldn't get a drink.
Great rooms, great service. Not very family friendly.
The staff was amazing. Great customer service and very knowledgable of Boston. We had lunch at the restaurant "clink". Both the food and service was fantastic. My only complaint was our room. The bed felt a little cheap and was squeaky. The air conditioner seem to have some trouble keeping the room cool. They had robes in the room and although they were clean, they looked worn and were frayed around the collar and sleeves.
The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!
Structure Pretty much everything
The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that
Svært hyggelig rom og god service med sjokolade som smakte utmerket til nespresso kaffe (maskin på rommet). Vannflasker hver dag som var gratis var også godt.
Det var et personlig hotel, vi bodde der i 2 forskjellige perioder i løpet av vårt opphold i USA og begge opphold var preget av meget god service i alle ledd.
After a long flight from Europe, my wife and I, our son, daugter in law and 7 month old grand daughter spent the night before continuing our trip. The service and friendlyness we met from every single person we encountered was outstanding. The food was excellent, location both handy and impressive, with a beautiful view over Boston harbour. We could not hear a sound from the planes taking off or landing, dispite being so close to the airport. Expensive, but worth every dollar.
A tad expensive, but beautiful for that special treat. Location, quality, services, staff friendliness, all 10/10.
spa , pool . close to gardens .with transportation. good food at a fair price $44.00 parking was a one time fee which is fair.will promote and stay again everthing was great!
The staff could not have been nicer in particular the Concierge Desk It was expensive but because it was a conference we stayed there
A fabulous location, with great views of the Harbour, made the start of our New England trip something to remember
Excellant facility, perfect location, easy walk to Little Italy and other shopping, Fennial Hall. NO
View of the sea & quality service Breakfast not included in price. Overall cost too expensive (bed+breakfast+taxes)= more than 400 euros per night)
Wonderful location with a world class view of the Boston Harbor, the airport across the bay and the flashing lighthouse at the mouth of the Atlantic beyond. Very good downstairs staff, lovely restaurant and bar, and spectacular if you like boats, the water, watching the weather and walking to the aquarium, etc. Easy to get to by water taxi from the airport -- an adventure. The sheet on the bed had what was certainly a fresh red blood drop on it -- like someone had cut them selves and didn't know while making the bed -- when we finally came in late the first night. The staff took care of this and the room was very clean after that.
The Meritage Restaurant was outstanding. Our view was magnificent and the staff was very attentive, they seem to like what they are doing. The maid service was a bit inconsistent.
The hotel is but not more than that !
This was a great place Nothing bad to say here
breakfast at this hotel is below hotel standards!!!
Location and atmosphere Received a queen size not the king and there were issues with the minibar
U arrived early in the day and they checked me into a lovely room.
We were upgraded to a corner room on the 36th floor with an incredible panoramic view of the Charles River and the city of Boston. We were two guys gong to a red sox game and even though I had called ahead to request two twin beds, we were given a room with a king bed and fold out chair.
I like the location in the back bay. We're comfortable there because we have stayed there so many times Elevators are a little slow and packed
Elevators are a disaster, unless you love waiting. No free wifi in the rooms (what year is this????). No fridge in rooms (what year is this???)
the view was the best. Have to get private parking, costed same as my stay at the hotel. waited for 1 hour and made 5 calls to get brushes.
The amenities, the restaurants, the staff, the rooms were all very nice. I was very upset with the fact that my room had no internet access other than paying $13 to $17 a day. I am sure when I made my reservation through Kayak that in the description of the room it read that internet access was included. I called the concierge desk but they were of no help to me. As nice as my stay was, I would not stay at this hotel again nor would I recommend it. The elevators were a mess during my stay too. Everyone staying there was upset and complaining about the incredibly long wait times.
I think the hotel feels too old.
Located in large shopping mall in center of town. Very clean and relatively comfortable. Water bottle in room cost $7.50. Elevators very slow on occasion. Very old TV system with limited HD channel selection.
It is in the Copley Plaza and as such closed to every thing and like other hotels in Boston, too expensive for what one gets in return, but this one was less expensive. Though Internet was available, only at exorbitant price; amenities in the room, none; one plain bottle of water was $7.50, though we had a nice view to the street, still the room was not cozy, rather detached , impersonal and with white all around gives the sensation one is in a hospital and it is sickening. no night reading lights. In the middle of night to much lights moving to the room frm out side.. It is clear one is not at home!
the room was very clean,great view of the city and the bed was fantatic.will stay again
Lovely hotel. Elevator system very efficient. Rooms very spacious. Noisy neighbors. Called front desk and they didn't seem to do anything.
The staff was very nice. Service impeccable. Beds were so comfortable!!!! We will be back!!!! There is not a single thing I did not like about this hotel. It was wonderful!
The location The TV was not working
Service was great, Room and amenities were lush. For a BU Alumni attending some University events it was perfectly convenient! Valet was a little pricey...park on the street if you can but the Valet guys offered great service! Valet parking was pricey for Boston!
Smelled good, friendly people, the room, the fancieness Issues with my prepaid credit card apparently they're not accepted. This should be noted somewhere when booking. I didn't have another credit card or enough cash. In the end it was worked out but it was unneeded stress. When checking out (645 am) we needed to wait for a bit. There was no staff at desk
The location is fantastic, service friendly and helpful, and the room immaculate. The 2 restaurants downstairs are among the best in the city.
The staff were courtious, helpful, and attentive I would have liked to have had tea making facilities in room. (I think that guests would only tend to use such facilities only at times when Commonwealth Coffee is not available).
Great location near fenway and bu. The staff, while very nice and commenting about my surgery, were not very thoughtful in putting someone who just had knee surgery in the furthest room from the elevators. Poor choice of room for a disabled person. Very nice cheese plate, but I would have rather had a room not at the end of the hallway post surgery.
The staff at the Hotel Commonwealth was friendly and accommodating. My Mom and I stayed one night in order to attend the Patriot's Victory Parade, and though we opted for a late checkout, we ended up getting stuck on the parade route. We called to let the hotel know, and they were very kind. Instead of charging us for half a day, they went and packed up our room for us, and held our luggage in the bell closet. The hotel was beautiful and the pillows and beds were some of the best I've ever slept in! Will definitely stay again.
Shower head needs replacing room 410
We travel alot and I don't think I have ever stayed in a nicer hotel. The rooms were exceptional from cleanliness of the rooms to the friendliness of the staff. I will never stay in another hotel in Boston but thisone. Nothing!
Very good hotel, spacious high quality rooms, professional and friendly staff Location wise okay but not superb but on top of tube station and taxis enough available
Room was great; location superb to Fenway for Billy Joel concert, and staff was fine. Valet was extraordinary! However, had to negotiate with staff at desk to get room reserved. Booked at Hotel.com and reserved the Fenway Room which is shown on their website as looking over Fenway Park. When we asked for it upon arrival desk clerk told us a lot of people THINK it looks over Fenway but it doesn't. Even if it did there was construction obliterating any view. (Picture on Hotel.com misleading: hotel is on Beacon Street a block from Fenway Park). He gave us a "Kenmore" room which looked into alley-type street. Asked for refund of difference, told not done, but upgraded to suite. Satisfied with new room..
Location Comfort Price was for location. Have stayed in HI Express with just as nice rooms for way less than half the money Charge for WiFi in room Do not ever touch mini bar. You will be charged
The hotel is very clean and the staff was really nice and helpful There was only Luke warm water in the shower and after walking around boston on a 10 degree night it really put a damper on our romantic get away !!
Nice room, helpful staff, reasonable prices Tried to book another night and was told they were completely sold out. Looked on kayak and saw availability...
Great location, staff was great, hotel was beautiful Air conditioning was loud, no in-room refrigerator, no vending machines, bed was a little too firm
Loved the location, the amenities and the service. We've already booked our stay for next year! difficult to adjust the temp in the room - trying to cool the room meant the AC was on full blast.
Location was great. Everything was in walking distance. Room was clean, bathtub and shower was fantastic. Room was a bit small, balcony was not a real balcony - very small step out balcony! A bit pricey for the size and amenities.
Regulars at their restaurant, our first stay was all we needed. Handsome, friendly, warm lobby area; helpful, attentive staff. The in-hotel restaurant is actually very good -- and has a great bar area. The staff that delivers items to rooms are very friendly, speedy folk. Hotel is under renovation in part, so there are inconveniences until completion early next spring. When we were there, some desk staff are "in training" and not exactly use to speaking in English (!). The door-staff/valets are very helpful.
Stayed here twice. Both for location. Room rates are pricey but you are in the midst of downtown Boston. The in-house restaurant was serving a $20 lobster dinner special which was fantastic. Valet parking is easy and staff is very courteous. There is an extra charge for valet at $49. Again very pricey but if you are staying for a few days it evens out. The room was a standard king that was comfortable, clean and spacious enough for two. We were provided a mini fridg gratis. The usual outrageously overpriced mini bar is present along with bottled water priced at the level of alcohol. Several newspapers are available free. Apparently the hotel is undergoing updates to its TV and wifi system. That's not a problem but there was no information provided at check in that it was happening. That is a problem. The TV acted up at start up and the wifi was cantankerous. Booting you off and causing you to sign in again and again. Quite slow also.
Excellent location to view all of Boston by foot. We had a wonderful stay and would stay again.
staff was terrific and service oriented. price for valet parking was steep.
Location is great for exploring Boston - but if you don't want to hear the late night crowds at Quincy market-make sure to speak up. The wine list in the restaurant is extremely overpriced and unfortunately I was served a bottle of wine that had not been stored properly and had turned. The bartender didn't agree but had the manager bring me a new bottle. That bottle was better than the first but still not tasting quite right-but we kept it because it was too much of a hassle.
Convenience was superb.