Boston Hoteller

Beautiful facility. Comfortable. Great food Room was a little small but worked just fine.

Location, next to many "sights" within walking distance and the entrance to the metro line just across the street that can take you almost anywhere. Also a host of dining options in the neighborhood. Rooms were updated but on the smaller side for the price paid. All the staff was courteous and helpful, including everyone. The size of the room, felt cramped. Didn't include free wifi, but the paid version was pretty reliable. Don't know if it was the case in the neighborhood or just the hotel, but the water had an odd taste to it.

For one day and night after eye surgery my husband was completely blind. Please give high thanks to the doorman who helped him into the cabs or hotel lobby. After the bandages came off he could again see! Thank you Ma Eye and Ear and Park Plaza Hotel.

Excellent customer service. A minor complaint concerning a fee was dealt with quickly and expeditiously Room was rather small but quite adequate for one person, nice park view

Amenities, seating, microwave and fridge requestable Lack of free wifi. Food and restaurant too expensive.

The staff went above and beyond to make sure that I had everything that I needed. Everything was clean and beautiful.

Rooms were clean, Staff pleasant. Nice gym. Love the security card elevator feature. Should be in all hotels. Elephant castle is always pleasant. I didn't like that my room didn't have an ironing board & safe. In my opinion those two should be a no brainier & standard.

Great location, rooms were clean, a lot of ports/outlets Room is kind of small, a bit pricey for the size of the room

Gym - small

Bathroom was pretty small.

Great location and excellent service. Breakfast choices at hotel where few and overpriced.

Great staff, from the curb to the desk to concierge and room service--really, really good people. Pricey room service breakfast A toilet whose flush handle was in need of repair

very large room, comfy bed, large bathroom, access to Boston highlights. nothing!

Leah at the front desk was amazingly friendly and attentive to our needs! Car service no longer available. Rooms are getting old and a tad musty

We had a room overlooking Public Garden and it was great. Nice view during the day and at night. Hotel is on Newbury Street and close to nice shopping, good restaurants, Beacon Hill - lots to do. Afternoon Tea is wonderful. We had a suite and they charged us $25 for rollaway bed for our daughter - tacky.

Very clean . Beds very comfortable. Room size great. Needs to redecorate, wallpaper , bathrooms old . And staff is really nice but seems like in slow motion.

The staff are excellent, the rooms very comfortable and the location is perfect, close to the T and right on the park.

No pool due to renovations...not mentioned when reservations were made...not explained when checked in...

Arrived in Boston just in time for a heavy snowfall accompanied with a vicious wind. Being from snowy Colorado I was well aware of fast changing weather conditions. The Westin staff were also aware and took on the opportunity to show off their talent. These people know how to take care of customers with their great service, personalities and that always lovely humor. I'll be back!

The service was great. The staff caters to your every need. The room was very comfortable and provided a nice view of the city.

An excellent Boston experience all around

You can get to Copley Place and the Pru without going outside so weather is not an issue. Lots of restaurants nearby including Eataly. Symphony Hall is walkable. You can also walk down Newbury Street to the Public Garden. Hotel is small enough that you're not overwhelmed by people everywhere like the Marriott nearby. Parking is expensive! No coffee/tea in lobby - just in room.

What you would expect from a Westin. Clean, fairly modern rooms, big TV, complimentary bottled water, coffee and tea. It's connect by skywalks to other malls so you can get to many places without even hitting the street. Had little interaction with the staff but they were all courteous and efficient.

Wonderful location, comfortable and clean room, friendly staff. What else can I ask for a 3 day visit to the city. Can't think of anything.

everything worked good location

Close to everything but quiet to recharge Parking, not included

Had online check in everything was very clean beds comfortable great staff

Location is great in the center of everything walking distance anywhere to Boston. That breakfast is not included with the price tag of the room breakfast should be complementary. Parking under the hotel should be priced accordingly and have a special pricing for hotel residents.

Room was immaculate and newly renovated. Front desk staff was extremely helpful and accommodating for my late check in. I am from the area and stayed overnight to avoid public transit issues on the morning of an important meeting. I would definitely stay there again!

Nice and clean. Annoying to pay for parking. Made me really angry, the hotel should have free parking for its guests. $40-55 a night is just ridiculous.

Comfy beds and clean room located easy walks from Boston Common Faneuil Hall and so much of the tourist stops we wanted to see. Salvatore's was a decent restaurant right across the street. Snooty staff at front desk. Restaurant staff courteous. Not a hotel with a family vibe. It seems more suited for business and conference attendees

We've stayed at the Liberty several times. We love it. Great location, great restaurants, and the lobby is amazing.

Great rooms, great service. Not very family friendly.

The brick work was super cool and the location is top notch. Walking Charles street and public garden was amazing If you stay in the jail rooms the lobby can get a little roudy, but bar closes at 2am so it's quiet after that

Bar at night was so packed you couldn't get a drink.

The hotel is very unique for sure. How often do you get to stay in a prison in luxury? The staff is very friendly, and the glass of sparkling wine at check in was lovely. The quiet lobby turns into a very lively nightclub in the evening. Our view was a tiny slice of the Charles river and the Royal Sonesta Hotel. The price for everything from drinks to breakfast is obscene. My husband and I had breakfast in Clink Sunday morning, I had Bacon and eggs, with 6 pieces of red potatoe,and two cold pieces of toast. My husband had the same except he had sausages that were undercooked, and we each had coffee. The total came to $59.92 without tip. We didn't get menus, just ordered, so we were stunned. Buyer beware!!

Customer Service was amazing - staff was efficient, friendly and helpful. Over all feeling of this place is customer-centric without being stuffy or gratuitous -Would love to go back again! It was a little hard to get to off the highway - but not much they can do about that ;)

The liberty staff, amenities, location and feel were top notch. I did not like how thin the walls connecting the rooms were. It was hard to fall asleep at night a few nights we were there because there was no sound buffer.

Clean and comfortable. Good valet staff. $50 parking... conveniently not mentioned prior to arrival. Asked for 2 queens and got a king. Nothing but 20-somethings in the lobby any time I was in it (ZZZzzzzzz). As I almost live in hotels, I care about the mix for my own sanity and it would be nice to have a more professionally/intellectually diverse mix. Inconvenient access to AC plugs at the desk. Occupancy sensors suck. No mint:)

I encountered a few problems and the staff acted immediately to accommodate me.

Walking distance to all central Boston. Fantastic location Shower is a glass box dividing the bed room and bathroom. Perfectly ok if you're into that sort of thing

Friendly staff, clean room, superb matresses.