Perfect location, easy access to shopping, restaurants and museums A/C unit blew like a box fan and was quite annoying and not adjustable, toilet clogged and took time for staff to assist, we had a rental car and parking onsite was convenient but outrageously priced...in hindsight I would have booked elsewhere.
Great made to order buffet. Parking was difficult to find and cost $37.00 per day. The evening reception drinks were great but the food was not. Room was great. Staff were very helpful. Overall, very pleased with the stay.
Not convient. Poor service
The hotel was right on the water and close to many attractions. The rooms were clean and the beds were very comfortable. The pool could use some upgrades, and it would of been nice if the rooms had a mini fridge for personal use, instead of a fridge stocked already with items that you have to purchase.
The location, bed, and shower were perfect. The room size was great and the view of the river was beautiful. It's in walking distance of the Willis tower and sky gate. Parking is about 55 dollars for 24hrs, and about 14 for 30 minutes. There is no fridge in the room. There was no coffee in the room, as is supplied at lower end hotels. Because there are restaurants in the building, when we asked for recommendations on places to eat the staff would only recommend those places, which are overly expensive. No complimentary breakfast.
We loved the special lounge to relax in. It was like having our own kitchen and living room. Everything was great.
Location - very convenient. One of those hotels that tries to make money on every little extra. Cockroaches on the 26th floor where our room was. Reported it to the front desk - they didn't sound surprised at all.
We had a bunch of rooms for this visit for my wife's birthday party. The staff went out their way to help to make it special night. The hotel and staff are great. We have stayed at this property several times and the only thing I don't like is when you are on the south end or by Chicago avid This street is very noisy compare to being on the north or east side of the building.
Was very disappointed with our stay here.. service was horrible ... called for towels twice and never brought them till we were ready to checkout... not happy at all with the cleanliness or bed situations !! The beds were hard and so small...
Checked in at 7:00 PM and assigned room had not been cleaned and still had previous guests things in the room. After trips up and down with luggage, another room assigned.
Pretty hotel with nice location Thin walls. Noisy halls. Some staff friendly but others not. Got a good deal but wouldn't pay full price for tiny room. Bathroom needs updating/ more thorough cleaning (shower curtain ripped and some mold on end of shower curtain rod)