Hoteller i Chicago

Fordeler: Club level var enestående. De ansatte var hinsides fantastisk. Maten var god.

Fordeler: Beliggenheten er utmerket. De ansatte er bra.

Fordeler: Jeg elsket spa, og club level. kunst i gangene, og rommene var ganske fantastisk og unik i min erfaring. Maten på Club level var utmerket. Og spa er den beste jeg har funnet blant hoteller. De ansatte var ganske hjelpsomme.

Ulemper: Det er svært kostbart. Jeg var overrasket over hvor dyrt parkering over natten ville ha vært ($ 71), og valgte å parkere for 1/3 av det i en garasje ved siden av.

Fordeler: Personalet var utrolig. Alt detalj fra innredning til komfort var overlegen i kvalitet og smak. Fantastisk beliggenhet. Flott basseng og spa.

Ulemper: Et ekstra rom servicegebyr

Fordeler: Lovely property. Great location.

Ulemper: Seriously hard bed translates into NO sleep.

Fordeler: Everything/Room/Location/Staff/Food/cocktails

Ulemper: Nothing

Fordeler: First-class experience.

Fordeler: We stayed in an Executive King Club room. It was magical from check in to check out. The staff goes above and beyond. The food and drink choices in the club area are well worth the premium price.

Ulemper: We loved everything about it.

Fordeler: Rooms are designed for optimum comfort and space. We were there as a family of 4 and did not feel cramped at all. Breakfast buffet was amazing.

Ulemper: We were there for a brief stay - given the significant expense of the hotel, probably would not pay to stay for such a brief stay again. Expected hotel staff to be more engaging and friendly.

Fordeler: Location, 5-star quality bed/linen and excellent breakfast

Ulemper: 2-Robes in bedroom were of different quality, one was soft, fabulous the other rough terry

Fordeler: beautiful room great club excellent spa facilities

Fordeler: everything, but a little bit expensive Friendly stuff ,heart of Chicago everything closer bar restaurants in walking distance I was with my 2,5 year daughter they prove wood crib it was comfortable

Ulemper: expensive

Fordeler: Truly a five star experience; service, quality, food, location, beautiful spacious rooms.

Ulemper: $71 to valet park.

Fordeler: Gjenomført didkret luksus, topp komfort og service. Små detaljer på plass hver dag, som isbiter på rommet.

Ulemper: I overkant dyrt.

Fordeler: Incredible property, staff was so accommodating and the stay was comfortable.

Ulemper: Walls are a bit thin. We were on a second honeymoon after being remarried on NYE...then placed a few doors from the “kids suite” not ideal nor were the dogs on the floor. No matter the property if you allow for pets you should forewarn your floor guests or ask if they have allergies. Pets should be on specific floors 2-5 stores hotels. Not everyone wants a vacation with someone’s dog.

Fordeler: All the staff were always pleasant and helpful, from when you enter the hotel. Location was good as well

Ulemper: The pool needed to be heated a bit more

Fordeler: Vakkert rom. Bra service

Fordeler: If money allows, this is where you need to be! Was so good that we didn't even leave the hotel for 2 days!!! Excellent! Spa was WONDERFUL!

Ulemper: not one thing

Fordeler: If you think

Fordeler: Everything was 1st class. THe location is great for downtown shopping and dining. The staff from valet through check in were all very professional. The room and grounds were all top notch as well. A very comfortable room with great amenities.

Fordeler: Outstanding service

Fordeler: Location and it was very clean

Ulemper: The front staff did not honor our early check in request Also they gave us a handicap accessible room which we did not request or need !! We would if preferred a tub instead of shower only ! At a 5 star resort and the price we paid should do better

Fordeler: Everything was wonderful!

Ulemper: Nothing

Fordeler: The room was nice as I expected with a 5 star hotel. I didnt give it an "excellent" rating simply because our view outside the window was tools, etc for the maintenance crew. So we left the curtains shut. The location was nice as well.

Ulemper: The staff was not welcoming and the experience they provided to my husband and I was not was I was expecting for a 5 star hotel. If felt like we were an inconvenience and the food at the hotel was terrible and the service was slow and unfriendly.

Fordeler: The excellent and warm hospitality

Ulemper: No complaints!

Fordeler: The rooms in this hotel were beautiful, the actual hotel is stunning as well, the spa and restaurants in the hotel were also beautiful! The only way this hotel fell down for us were the staff, it was missing the personal touch, we spent Christmas in the Waldorf Astoria and the staff there were absolutely amazing and so friendly and the Peninsula staff didn’t live up to them, we were made to feel out of place being young and English unfortunately, also the price of a standard room was more per night than a suite in the Waldorf Astoria. But overall the hotel and facilities were beautiful

Ulemper: It lacked a personal touch, the hotel was beautiful and the standards were really high but it missed that added sparkle, we weren’t happy the way we were treated on New Year’s Eve and I spoke to the manager and it was never recognised, I had to chase him up, and then he just brushed off my complaint which I understood his opinion but I wasn’t happy and something should have been done about that, we felt like other guests were always put ahead of us because we are young, English and just having a good time. If I had to compare the Waldorf Astoria and the peninsula which are two of the nicest hotels in Chicago me and my boyfriend would rather go back to the Waldorf just down to the service and feeling really welcomed there

Fordeler: Service was fast and friendly

Ulemper: The elevators were slow from lobby to ground level. The pool was like daycare for children. There should be time set aside for adults only to enjoy the spa.

Fordeler: The staff and the location where excellent

Ulemper: Nothing!

Fordeler: Location and property. Courteous staff and great amenities.

Fordeler: Great design and character, if a little gimmicky. Fun rooms and fantastic location.

Fordeler: the uniqueness of the rooms

Fordeler: The decor, the atmosphere, the comfortable bed, the unique features (robots, music speaker for phone, TV screen checkout).

Fordeler: Great decor , friendly helpful staff, very clean rooms. Everything was excellent.

Fordeler: The robots that deliver and total feel

Ulemper: Wish they did something for nye, it was kind of bumpy there was not ;/

Fordeler: Very contemporary yet comfortable vibe. Nice perks in the rooms (Amazon Echo's to answer questions, a phone "bowl" for better sound, etc...). Very comfortable beds.

Ulemper: At their attempt to be unique, some of the amenities in the room did not work, such as our Echo, the cooler and the shower head. Also, the plug in the bathtub did not stay down, so I could not take a bath. Only two people at front desk.

Fordeler: Good space, clean, robots were prompt on bringing any and all requests

Fordeler: The room service robots and the very cool decoration

Ulemper: NO

Fordeler: Close to the shopping easy to get anywhere. Great breakfast

Fordeler: Hotel employee delivered room service/extra shampoo as needed.

Fordeler: Such a fun place to stay.

Fordeler: We absolutely love this hotel. We have been to many hotels visiting Chicago and this is our favorite by far. Its not about the amenities its about the atmosphere. Our favorite was the robot delivering items to the room.

Fordeler: Flott beliggenhet. Utmerket service. Fint innredet rom.

Fordeler: Alt

Ulemper: Å måtte dra neste morgen

Fordeler: The bed was very comfortable and, since I stay in the 15th floor, the view was stunning

Ulemper: The fact that there is no parking in the hotel

Fordeler: Classic and cozy Bathroom is very good

Ulemper: Tv is not easy to operate and room is too small

Fordeler: staff. location. the place is beautiful. well designed. lovely hotel. urban art deco vibe

Ulemper: all good no complaints

Fordeler: Michigan ave is around the corner

Ulemper: I didn’t like the price of valet parking . It should be part of the hotel.

Fordeler: Everything was perfect! The front desk staff was excellent!

Ulemper: Valet is a little pricey.

Fordeler: lovely. really enjoyed it.

Ulemper: The 20.00 per night resort fee added at check out. When I asked what it was for, I was told the coffee/tea on the shelf in the lobby and water in the room. water was not replaced 2nd night. says it was in "fine print" he took 20.00 off, but shouldn't char

Fordeler: Great hotel. Rooms decorated very well. Very nice bathroom with stand alone shower and soaking tub. Turn down service and slippers left by bed Best hotel service and staff

Ulemper: Need makeup mirror in bathroom

Fordeler: Location , comfy bed

Ulemper: Spa in the hotel and bath tub in the room

Fordeler: Room and hotel were very nice. Perfect for shopping weekend at Christmas time.

Ulemper: Asked for bottle of wine and took an hour to be brought up to the room. Manager was kind enough to take off our bill.

Fordeler: service was fantastic.

Ulemper: Rooms were a little small

Fordeler: Location and the staff was so nice and helpful.

Ulemper: The $72 a night valet charge.

Fordeler: Svært rent

Ulemper: Ingen speil i full lengde på rommet

Fordeler: Flott treningsstudio og stort basseng. Elsker de offentlige områder, for eksempel i lobbybaren. Setter stor pris på å ha en Starbucks på hotellet.

Ulemper: Selvbetjent parkeringshus var langt.

Fordeler: We had a beautiful view of the lake and Navy Pier. When we checked in, the front desk staff person was so kind to my 6-year-old. She gave him a bag of treats and made him feel really special! The room was spotless and the beds were very comfortable.

Ulemper: No-everything was great!

Fordeler: The beautiful lobby, with fireplace and intimate lighting at the bar, and also the very comfortable bed.

Ulemper: Parking is insanely expensive. $46/night for self-park and $70/night for valet. I used an app to find cheaper parking across the street, but it was still $30/night.

Fordeler: Excellent in many ways

Ulemper: Nine

Fordeler: The rooms were spacious and beautifully decorated, the location was amazing close to a lot of attractions like navy pier and shopping. I highly recommend this hotel to anyone visiting chicago

Fordeler: They accommodated early check in, valet was exceptional

Ulemper: Bar was very busy at night

Fordeler: Perfect location especially for the fireworks New Year’s Eve.

Ulemper: Hard for Uber drivers to get to.

Fordeler: It was clean and beautiful! Staff were very friendly.

Ulemper: Not a whole lot! Location could have been slightly better. Hard to get Uber/lyfts

Fordeler: Great location

Ulemper: Lobby needs a refresh

Fordeler: After a bumpy check in (the room they promised wasn't available (which to their credit they did offer a cheaper rate and free breakfast the next day) we got into a beautiful room with an amazing view. The hotel is wonderful and super comfortable. Would highly recommend!

Fordeler: It was in a very nice location, the room was very nice and clean. Very nice place to stay at.

Ulemper: Parking is so far away. Not a big fan of walk to a parking lot across the street. That’s not attached to the building. No hot tub.

Fordeler: Great location but not a five star hotel!

Fordeler: Ambiance

Ulemper: Neighbors down the hall yelling and slamming doors @ 3-4 am. Finally called security and they came. Pool was too cold for my girls to swim

Fordeler: Flott personale.

Fordeler: Nydelig. Fantastisk service. Vil komme tilbake.

Fordeler: Moderne hotell med historiske detaljer. Flott stab

Ulemper: varmeapparatet var rar og var vanskelig å regulere temperaturen i rommet.

Fordeler: Cleanliness

Ulemper: Not as ideal a location as I was hoping

Fordeler: Knowledgeable friendly staff. We have extended our stay and the staff was great advising us on the best way to do that so we would get the most favorable rate. Everyone here smiles and has treated us throughout our stay here.

Fordeler: i was in chicago to relight the fire in my relationship. due to work i am always traveling or working late and its hard on a relationship. i called the front desk before i arrived and asked that they make my room extra romantic add a bottle of wine and do whatever else they could to make it a special night. The staff went above and beyond and did a great job putting together our room. we had a nice bottle of red wine and the view was perfect the top bar made it that much better for us to have a few drinks and get in the mood before going out and enjoying the night for a bit. The shower with the tup was amazing and we had the perfect night!

Ulemper: the price was very high and some of the front desk employees were amazing while others were rude and didn't even have the time to answer a few questions about where to eat even though nothing was going on and we were the only two people around.

Fordeler: Staff was amazing, rooms were spotless. Beautiful hotel!

Ulemper: No issues whatsoever.

Fordeler: location

Ulemper: no

Fordeler: Very cool, old-school Chicago feel! Happy hour was an unexpected bonus.

Fordeler: Beautiful, well decorated hotel. Great location and great value!

Fordeler: Great experience

Ulemper: Them not understanding the way my reservation and meal plan was set up

Fordeler: The location was great. The staff were very helpful. We loved the free wine and coffee.

Ulemper: No

Fordeler: Really beautiful rooms

Ulemper: Room service came in to-go containers; just a little odd.

Fordeler: location and cleanliness

Ulemper: no

Fordeler: Breakfast was amazing!

Ulemper: Nothing.

Fordeler: The eucalyptus steam room in the spa was wonderful! Also, the valet washed and vacuumed out my car!!

Ulemper: No! I absolutely loved everything!

Ulemper: Was not able to access my room until 4 PM, safe wasn’t working, fireplace wasn’t working, bathtub wasn’t working, and it was a handicapped room which I did not Request

Fordeler: Elegance, service from staff.

Fordeler: That it was a modern room

Ulemper: They had a $200 hidden security deposit that is hard for me to get back

Fordeler: Fabulous place, location, staff, and amenities!

Fordeler: Great food Great staff Great rooms Great all around

Ulemper: Everything

Fordeler: Great location. Such a treat to have a fire in the winter. Lovely big rooms.

Ulemper: The kitchen in our room was badly fitting and in need of replacement. Felt more like staying in apartments than a hotel, very little interaction with any staff.

Fordeler: Beautiful. Comfortable, luxurious.

Ulemper: Staff assistance was hit or miss. Very frustrating. Some staff was very helpful. Others were not to the point of carelessness or rudeness. At this hotel I had expected service to be exquisite. It was not. For the price there's other hotels with better service who value their customers more highly.

Fordeler: Absolutely beautiful hotel, staff were so helpful, the room was amazing and the food/bar was lovely

Ulemper: Nothing

Fordeler: Location, room size, friendly front desk.

Ulemper: The carbon monoxide detector went off from fireplace use - there was no sign notifying guests to leave a window open , as the engineer who responded stated. It took management over a week to respond and deny my complaint.Still sick - no theatre/shopping.

Ulemper: I paid $700 to be told my room wasn’t ready, I should dress up in a locker room , and wait for a text that my room was ready.

Fordeler: De forutser dine behov. Utrolig. Flott personale. Vakker utsikt. Fantastisk restaurant og bar. Pent innredet til jul.

Fordeler: Flott beliggenhet, flott hotell, fantastisk service og ro.. ?veldig komfortable og luksuriøse rom.

Fordeler: Flott restaurant anbefaling og service!

Fordeler: It was my b'day & my girlfriends & I had booked spa appointments. When I checked in I was upgraded to an executive suite! It was amazing!!

Fordeler: Very accommodating staff, good food, lovely lounge

Ulemper: Two sets of elevators awkward. Shower doors did not close; wasn't fixed properly. Black soot stained our clothing and skin from leopard sofa in front of fireplace in restaurant.

Fordeler: Your City Was Very Clean Very Surprised At How Clean The Were. And Always Great Food At Gibson's

Ulemper: Drain In Sink Drained Slow And Toilet Backed Up / But Im Being Picky....Otherwise There Was A Older Lady Who Came To My Room To Iron Some Shirts WOW I WAS VERY IMPRESSED WITH HER !! Her Name Started With Marian ? Shirts Came Out Great And Service Was Fast

Fordeler: the luxury accommodations

Ulemper: the internet/cable connection was unpredictable

Fordeler: Old fashion hotel. Room is so big and clean . The hotel feels like a luxury experience.

Ulemper: Not really .

Fordeler: Location.

Ulemper: Wish we could have picked which city view we faced.

Fordeler: Location and the fact that the staff always goes above and beyond for their guests.

Ulemper: Nothing

Fordeler: Location

Ulemper: The spa was quite old and outdated and in need of a major facelift for the prices they were charging.

Fordeler: Nothing, a very very bad experience. The only good thing about this hotel is its location.

Ulemper: I was extremely disappointed during my stay, this is supposed to be a FOUR SEASONS. The cleanliness is definitely not up to the Four Seasons standards in any way, whether it is the carpet at the entrance, the broken tiles on the elevator floors, the dirt on the lobby's chairs & side tables, not to mention the scratches that are extremely evident every where on the lobby's furniture. The the room was old in every aspect with ZERO update or technology such as automation, smart controls etc. As for the bathroom, it takes you back to the 80's with no water pressure in the shower besides the difficulty in operating the hot water faucet. To top it all, the management decided to close down the lobby on Tuesday Dec 10th for a total renovation, thus making the stay more uncomfortable, A GREAT TIME TO RENOVATE, A FEW DAYS BEFORE THE HOLIDAYS !!!!!!!!!!! This property simply has nothing to do with the Four Seasons, except its name.

Fordeler: The food options were excellent.

Ulemper: We had a very strange smell in our room and had to change rooms. The hotel did not offer any kind of discount for the inconvenience and it was our 10th anniversary, which they were aware of. I would expect more out of a hotel with its standards and reputation.

Fordeler: Beliggenhet

Ulemper: For mye street old.Inkonsekvent service fra rengjøring.

Fordeler: Romslige rom, moderne utseende, og hjelpsomt personale.

Ulemper: Ikke et stort tilbud, kafeer i nærheten.

Fordeler: Beliggenhet. Personalet var hyggelig.

Ulemper: Rommene trenger litt oppmerksomhet, spesielt på badet.

Fordeler: Personalet var hjelpsomt. utstyr var rene

Ulemper: Gulvet var ikke ferdig uke. Fliser på badet ikke var fullt sett.

Fordeler: The hotel location only

Ulemper: Baren

Fordeler: Den geografiske beliggenhet var det beste!!

Ulemper: Litt enkelt.

Fordeler: Beliggenheten er flott

Ulemper: Vekketjenesten min ringte aldri kom. Jeg var sen for avtale

Fordeler: Flott beliggenhet.

Ulemper: Håndklærne var ikke det minste myke. Faktisk var de i den tøffe side.

Ulemper: Innsjekking utsjekking latterlig

Ulemper: Prisen på parkering er ditt???!!

Fordeler: De ansatte var kunnskapsrike og raske. Rommene var fine, rene, og sengen var behagelig. Flott beliggenhet! Vil bo der igjen snart.

Ulemper: Gatene er stress, stress, stress. Men hva kan du forvente. Det er Chicago, og på Michigan Avenue

Fordeler: Veldig stille og rent rom. Flott beliggenhet i forhold til andre steder i byen.

Ulemper: I/A

Fordeler: Nice lobby decor, good location

Ulemper: All room service ended at 10pm, no extended menu. Bathroom in our room didn’t match luxury of the pictures, lots of empty space between bedroom area and living room area. Mildly irritating valet experience.

Fordeler: The location.the room. The bad .great bathroom. I came in very late because my flight was delayed . The next day They let me check out 2 hours later. Very recommended hotel .

Ulemper: Every thing was good

Fordeler: The room was very clean and roomy.

Ulemper: Went for breakfast in the morning at the restaurant, terrible service, waited 15 minutes to get acknowledged, an additional 15 minutes for coffee and then our order was completely wrong. Waiter blamed it on management not being there.

Fordeler: Quiet and comfortable...a top-notch conversion of an office building into a fine hotel. Room features were solid, room size was good, view was extraordinary, staff was efficient and friendly. We had to spend one short night downtown and only discovered this gem because of a Travelzoo coupon. We would recommend it and stay there again.

Ulemper: Nothing.

Fordeler: Great

Ulemper: Great

Fordeler: Location. Style of hotel.

Ulemper: Them stating that there was a $100.00 hold for incidentals on my card which was debit card. They held 224.74 and it has not been released yet. No charges to the room.

Fordeler: It was beautiful!! The rooms are gorgeous

Fordeler: Clean and beautiful hotel and wish I made a reservation to spend more time there.

Ulemper: No

Fordeler: Awesome modern design.

Ulemper: The staff was sorta friendly.

Fordeler: The location was great

Ulemper: Some staff members at the desk were rude and unhelpful

Fordeler: Art Deco styling throughout

Fordeler: Comfortable, well appointed room

Ulemper: Fewer noisy people on my floor at 4:00 AM

Fordeler: Bodde ikke her lenge, men ble oppgradert til en nydelig suite. Flotte fasiliteter, innredning og så videre. De ansatte var svært vennlige og imøtekommende. Definitivt et godt valg!

Fordeler: Beliggenhet, beliggenhet, beliggenhet To kvartaler fra Chicago "Bean" - cloud gate og parker. Konstruksjon foran hotellet var ikke pent, men vi hørte det ikke på rommet vårt.

Fordeler: Var litt av et rot men det skal avsluttes.

Ulemper: Ikke alle rommene har et skrivebord for datamaskiner

Fordeler: Snakk med Bennie når du kommer dit. Han kommer til å få deg å sette opp sentrum.

Fordeler: Flott beliggenhet, hyggelig personale og rene rom. "Jewlers row" tema er en fin detalj.

Fordeler: Den eneste måten å se Chicago. Beliggenheten var god selv om det ikke var noen utsikt mot bysentrum. Rommene var fylt med plass, luksus og historie. Jeg kunne ikke vært bedre. Jeg vil definitivt komme tilbake

Fordeler: sentrale beliggenhet

Fordeler: .

Ulemper: .

Fordeler: Beliggenhet

Ulemper: Det i dette rommet var ikke på en penn

Fordeler: Vennlig informative personalet, rolig og vakker innredning, og rent! Likte også tilgang til forretningsområdet på hotellet.

Ulemper: Utsikten min fra rommet.

Fordeler: Hotellet er vakkert dekorert og staben var fantastisk.

Ulemper: Ingenting!

Fordeler: Fantastisk sted. Bedre enn alternativene.

Ulemper: Ingenting

Fordeler: The staff are all terrific, esp the front desk ladies - they are super nice, helpful, and fun

Fordeler: Near CTA

Fordeler: Staff SO friendly and accommodating! We had many questions and they were great with help and suggestions.

Fordeler: Very friendly service. Location

Ulemper: N/A

Fordeler: Location is great

Ulemper: Pretty old building

Fordeler: Location

Ulemper: No cofffee maker in the room

Fordeler: Very good location. Close to magnificent mile shopping and parking.

Ulemper: Has a bit of a sewer odor in lobby area. No movies available in the room.

Fordeler: When it was finally time for me to leave

Ulemper: My car was broken into while it was in the hotel's valet. They fixed my window and said they'd also pay for the additional damages to be fixed. Now the hotel, valet and parking garage are saying they won't cover those costs since they aren't at fault.

Ulemper: I have stayed a few times at the hotel before however, this time I had a horrible experience. I ordered a laptop to be delivered to the hotel and the hotel lost/stole it . Although there is a signed document by UPS showing a hotel employee receiving and signing for the package, still now, 6 days after the delivery, the hotel manager did not reach out to offer compensation, at least for the laptop, (not to mention because of the huge time wasted by me to try and find the package, and the ruined visit).

Fordeler: They upgraded our reservation at no charge to a delux king. It was a beautiful room and welcomed surprise.

Fordeler: The staff was extremely helpful

Fordeler: front desk staff was knowlegable, friendly, and helpful

Ulemper: no pool or hot tub

Fordeler: Flott beliggenhet, komfortabel seng. Stille. God restaurant og bakeri der. Super vennlig og hjelpsomt personale. God valuta for pengene for den prisen.

Ulemper: Rommet var veldig, veldig tørt.

Fordeler: Komfortable rom. Sterkt fokus på detaljer. Utrolig stilige hotellbar.

Ulemper: Jeg har ingen klager.

Fordeler: Ganske fint sted, fantastisk beliggenhet og pris

Fordeler: Rolig, sprøtt, fine senger, flott beliggenhet. Elsket de klær og gratis, levert på døren morgen joe. Visning av en vegg på rommet mitt, men ingen støy fra gaten heller!

Ulemper: Litt dyrt

Fordeler: Et veldig kult sted. Beliggenheten var flott og rommene var rene.

Ulemper: Ingenting

Fordeler: The location and price were excellent. The staff was very accommodating.

Ulemper: The traffic is loud, it will keep you up at night, the beds aren’t comfortable at all.

Fordeler: It had many unique creative untraditional features. I love it and wished I could’ve stayed longer. The staff was super friendly and helpful. The amenities were fantastic. Their lounge and gym were amazing. I’m obsessed with this hotel. If you want to try something different from your standard hotel, you have to stay at the ACME hotel

Fordeler: Amazon Echo, coffee drop and go room service, chalkboards, album covers in elevator, pink glowing lips on mirror, old traffic signals in lobby. And all the creature comforts were there: great bed, pillows, overhead shower, TV w Netflix, free easy wifi.

Ulemper: They offer free tea and coffee delivered to your door when you get up. But ours was not there. Due to thermoses missing

Fordeler: Location and style

Fordeler: Reasonable price for a fun, unique hotel in an excellent location.

Ulemper: Hotel was dark, generally. Our room had NO natural light. Also no closets. Staff were pleasant but not very knowledgeable. I called in advance to find out what equipment they had in their fitness center and they didn't know.

Fordeler: Amazing location! The room was pretty small, but perfect for the amount of time we were in it. Nice bathroom with a rain showerhead.

Ulemper: It was incredibly noisy. You could hear every conversation happening in the hallway.

Fordeler: Loved the laid back feel! Staff was super accommodating and not stuffy. Love the whimsy of the art outside the window and in the stairwell. Really like the IG post artwork on the elevators. I will return!

Ulemper: Would have like to have a few more options at the breakfast bar but over all really like the feel of the hotel.

Fordeler: great location. Staff was amazing. This is one of the few hotels I've stayed at where every interaction with the staff was remarkable. Cool vibe.

Ulemper: Room was a little small, but nicely appointed and clean.

Fordeler: Fun and quirky hotel with rock and roll vibe. Unbeatable location, comfortable bed, nice shower! Great value as well. I'll be coming back.

Ulemper: The only fault was that there was not a 'do not disturb' tag to hang on the door

Fordeler: We loved the location. It was so central. The evening staff were really helpful and made amazing recommendations as to where we should eat.

Ulemper: They only came to clean the rooms late in the afternoon. We had already arrived back from our day out and therefore didn’t want to have to leave the room for them to clean. The day staff were not very friendly and it seemed as if they were doing us a favour by checking us in.

Fordeler: The staff was exceptional in the hotel. Front desk service was excellent and both Pierce and Jerome knew the best spots for food.

Ulemper: I thought they had a steam room but it was only a hot tub.

Fordeler: Beautiful hotel right downtown.

Ulemper: Lobby - checkin is on the 20th floor! Valet over night is 70 bucks!

Fordeler: Huge rooms with lovely City views. Perfect location for Michigan Ave shopping. Treat yourself to a little luxury.

Fordeler: Great hotel and location

Fordeler: Great location, rooms were clean, the exercise room was great.....overall a great value

Ulemper: Nothing

Fordeler: The bed is wonderful, love the down comforter, love the bathroom and walk in shower.

Ulemper: Coffee maker. I am not used to that coffee but it was doable.

Fordeler: This is one of the best hotel experiences I've ever had. Rooms are impeccable, staff is amazing, location is perfect. Hint do not valet park...use spot hero.

Ulemper: None. Couldn't ask for a better experience.

Fordeler: Room Services' staffs and the location.

Ulemper: I had a really terrible experience in Conrad Chicago, especially in the dining hall(in the lobby). The room and the view are not the same as the one in the images. Though most of the staffs in the room service are REALLY nice. Overall, i would like to recommend you to other five star hotels.

Fordeler: There were multiple USB ports to charge our phones. One keypad to control everything.

Ulemper: We had a linking room and our neighbors had very noisy kids.

Fordeler: The location

Ulemper: Everything , from ordering , to keeping the correct room that we ordered, it was a birthday celebration and they didnt do what they told, they didnt really tried to fix our experiences. The valley gave us the car back full of dust

Fordeler: This place is located right off Magnificent Mile of Chicago. It is so convenient to get to the shopping places and restaurants. The hotel is very clean and the room is comfortable. Best of all, everyone is so friendly.

Ulemper: Nothing

Fordeler: Great location, attentive and responsive staff, large and clean room and bathroom, nice restaurant and bar, everything as to be expected of a 5-star hotel.

Fordeler: Space in the room and staff were great.

Ulemper: Noise leeked from the door connecting two rooms