Hoteller i Chicago

Fordeler: Er et bra sted

Fordeler: Hotellet er vakkert og en flott beliggenhet.

Ulemper: Madrassen var veldig ubehagelig.

Fordeler: Veldig fint hotell. Praktisk beliggenhet. Gammelt, men vedlikeholdt ganske godt. Vil komme tilbake igjen.

Fordeler: Beliggenhet

Ulemper: A/C virket knapt og dysen var rustet Håndklær og sengetøy hadde blodflekker Søppel under sengen

Ulemper: Forferdelig personale skittent

Fordeler: Stor seng og museum campus.

Ulemper: Skrikende naboer, i flere timer.

Fordeler: Elsket det høye taket og arkitektur!

Fordeler: Ingenting

Ulemper: Dårlig varmeapparat og stedet ser gammelt

Fordeler: Beliggenheten var god.

Ulemper: Badet var ikke bra i det hele tatt.

Ulemper: Langt over det største ...

Fordeler: Beliggenhet

Ulemper: Luktet som møllkuler. Veldig utdatert. Ukomfortabel seng. Litt sørgelig generelt

Ulemper: A/C ikke kunne kult rom om sommeren.

Fordeler: Location was great and staff super friendly

Ulemper: The bed and pillows were very hard

Fordeler: Room was very nice and big.

Ulemper: That breakfast stop so early

Fordeler: I loved everything about it

Ulemper: N/A

Fordeler: Bed and pillows were very comfy

Ulemper: One of my towels was stained pretty bad but otherwise it was clean.

Ulemper: No

Ulemper: No hot water

Fordeler: Nice bed

Ulemper: No fridge food was expensive and horrible

Fordeler: Perfect spot to see the outside Due to corvid everything was not available maids trash ect doorman Construction in the front also but over all it was a good stay

Ulemper: Yeah shops were closed

Fordeler: location

Ulemper: the customer service could be improved. My Expedia reservation took a while, I sat in the lobby for a while (this was okay), but afterwards they charged double, and I had to call 3 times, and involved Expedia team to have the issue solved and get the reimbursement.

Fordeler: Location

Ulemper: Having to check in with security before entering during the day.

Fordeler: I loved the bed

Ulemper: There was snot all on the bathroom wall it was really disgusting to see that and have to clean it off the wall, and the room should have been $60, it was nice that I could see the lake but why I was woke out my sleep at 9:30 I’m the morning from construction I really didn’t appreciate that, I most likely will never stay at your hotel again

Fordeler: The furniture and it’s set up

Fordeler: very nice and helpful staff, very good exercise and game rooms

Ulemper: nothing comes to mind

Fordeler: Its position is very well, and the room's style is very old.

Ulemper: the room's smell is not well.

Ulemper: The hotel needs to do work work on the rooms... tooo old

Fordeler: This hotel is more than 100 years old. The rooms are furnished with antique-style furniture which gives a warm atmosphere. The rooms in the front of the hotel have a nice view of lake Michigan.

Ulemper: The historic character of the building also has a downside: my bathroom was quite small and old, although it was very clean.

Fordeler: location

Ulemper: too expensive, do not have free internet access

Fordeler: Beliggenheten

Ulemper: Døra var ikke låst og sto på gløtt da jeg kom tilbake siste kvelden. Jeg sa i fra til rengjøringsassistenten neste dag, men hun forsto ikke hva jeg mente. Hun kom 3 ganger før utsjekkingstid siste dagen og spurte om jeg skulle reise snart da hun skulle ordne rommet.Hun påsto at hun ikke visste når utsjekkingstiden var.

Fordeler: sentral beliggenhet

Ulemper: internett-tilgang burde vært en del av prisen

Fordeler: Location. Location. Location.

Ulemper: There should be free WiFi in all rooms.

Fordeler: Sentral beliggenhet, greit med butikk der man kunne kjøpe diverse, og kjekt å ha anledning til å spise frokost på hotellet.

Ulemper: Var ikke fornøyd med servicen på hotellet. Dessuten virker det som det er problemer med internett siden og koblingen til hotellets booking system. Jeg hadde bekreftelse på at jeg hadde bestilt hotell i juli, men på hotellet stod det at jeg hadde bestilt i oktober. Dette bør sjekkes ut.

Fordeler: very nice

Ulemper: some facilities are too old

Fordeler: The hotel location is very good. Room was comfortable, the cleaners were very good.

Ulemper:

Fordeler: location

Ulemper: pretty old

Fordeler: Alt

Ulemper: Rommet var ikke klar

Fordeler: Fint rom, cool hotel

Ulemper: Ingen basseng

Ulemper: Ingen klager

Fordeler: Fra innsjekking til utsjekking, vårt opphold på Hyatt Regency var en fantastisk opplevelse. De ansatte var oppriktig gjestfrie, og hele anlegget var luksuriøst. Den førsteklasses utsikt er verdt ekstra penger, vi hadde en fantastisk utsikt over elven og sjøsiden. Anbefaler definitivt.

Ulemper: Det var dyrt, men absolutt verdt det. Jeg kan virkelig ikke si noe annet som var uønsket, som var vårt opphold i hovedsak perfekt.

Ulemper: Hele hotellet. for stort. svært upersonlig. konferansehotell og for gruppereise.

Fordeler: Nesten alt

Ulemper: $65 for parkering på hotellet deres. for mye for gjest

Ulemper: Jeg nøt oppholdet mitt. Ingen anbefalinger for forbedring T denne gangen

Fordeler: Sentral beliggenhet og tilgang til turistattraksjoner. Vennlig og kunnskapsrikt personale. Bra pris

Fordeler: Enkelt å gå til mange restaurant, steder og offentlig transport.

Ulemper: Sengen var å myke puter

Fordeler: Fine store rom

Fordeler: Nothing

Ulemper: I didn’t like anything

Ulemper: The parking is far, and it should be a key access at the parking building. We came late one night and the connection between the parking. And the hotel was close, should be a key access there. We have to go out and walk to the street in enter time that will be very upsetting

Fordeler: Location great close to restaurants and things to do the bed was very comfortable

Ulemper: I have no complaints

Fordeler: The breakfast was great and the location too!

Ulemper: Maybe offer chauffeur service so people can tour the city.

Fordeler: Incredible staff! Very friendly and given the difficulties of the current situation made every effort to make us welcome and satisfied every need. Very grateful

Ulemper: Covid has made things very difficult for them and restaurants s were closed

Fordeler: The view

Ulemper: No

Fordeler: Location. It is in downtown

Ulemper: There was someone in the corridor screaming on the phone 7am In the morning. I’d be better of in Motel 6 on route one sleeping next door to a tenor practicing all night.

Ulemper: Not all amenities are available with Covid conditions.

Fordeler: Proximity to shoppping and Navy pier. Easy to find. Nice and clean

Ulemper: Said fridge. It was one that was loaded with stuff that was sensored. Couldn't use unless you paid. No micro to heat up food.

Fordeler: it was clean and nice.

Ulemper: Had to pay additional for a fridge, and there was no microwave. Parking was horrendous, $56 per hour.

Fordeler: Despite being clean, this hotel was basically a Day’s Inn disguised as a Hyatt. It’s truly shocking Hyatt still allows it to carry their name in such a state. Room was super outdated, no attention to detail, parking SUCKED.

Ulemper: The room felt like something from the 60’s, had no views available, parking was ABSOLUTELY HORRENDOUS. Wouldn’t stay here again if it were free.

Fordeler: They use to give good rooms at the beginning with a beautiful view and know they give rooms with no view 😔

Ulemper: Lately service sucks and the rooms with no view

Fordeler: Great stay. Clean room. Trendy decor. Friendly and helpful staff. Great location.

Ulemper:

Fordeler: The friendliness of the staff...

Ulemper: The Hotel lobby, Reception Area, & two of the Bars which are on separate floors are much too big & vast....theres no warmth or cosiness in all these areas. This is more of a Convention Hotel

Fordeler: The food was very good.

Fordeler: good location, reasonable rate

Ulemper: bed sheets

Fordeler: The hotel staff was excellent. They were all very helpful and tentative to our needs. The beds were very comfortable and the room was very modernized. Location was wonderful.

Ulemper: Restuarants and services were too pricey for a convention hotel. This is not a luxury hotel. Need to be more affordable and reasonable for travelers.

Fordeler: Comfortable, clean, modern. Great location.

Fordeler: Professional and helpful staff, no problems with room, good gym facilities

Ulemper: I was disturbed to see that you printed my Visa card number on my hotel bill invoice. This is not a good practice and you should change it immediately -- you should protect the privacy of the financial details of your guests.

Fordeler: Good location.

Ulemper: It is a little dated and in need of refurbishment.

Fordeler: Location was great. City view was nice. Quick check in and out.

Ulemper: Room had not been dusted in ages. Bathroom vent and light fixture filled with dust. All furniture had layer of dust. Asked staff to refresh the room, said they would and never did. Was very nasty.

Fordeler: The view was wonderful! We appreciated the upgrade they gave us upon our arrival.

Ulemper: The parking was expensive but normal due to being in Chicago.

Fordeler: Innredning og restaurant

Fordeler: Elsket den stil, bekvemmelighet og enestående service.

Fordeler: Flott sted, god verdi for prisen.

Ulemper: De ansatte må slutte som skuespiller så høy fallutin. Ja, det er Sofitel, men du kan fortsatt jobbe for meg.

Fordeler: Flott sted. Praktisk beliggenhet. Generelt godt fornøyd med hotellet.

Ulemper: Rommene er for små

Fordeler: Den franske atmosfæren.

Ulemper: Litt dyrt.

Fordeler: Vakkert hotell

Ulemper: Sengen var for myk

Fordeler: Rommet var pent innredet og svært funksjonelt

Fordeler: Innredningen var vakker

Ulemper: Frokost var overpriset og ikke så bra.

Fordeler: I love everything about the room , the bathroom was bigger and i love how they had everything set up.

Ulemper: i didnt like how they didnt have everything open to eat in the morning .

Fordeler: The staff was very friendly.

Ulemper: The bed and pillows, we had booked to stay 2 nights but after the first night we were all messed up, the beds and pillows really weren’t the best. The pillows were huge and the bed was wack also.

Fordeler: Very clean and modern. Also the room was very large and spacious

Fordeler: As expected, room was clean and well decorated and sufficiently sized

Ulemper: The amenity fee feels slightly disingenuous as they provide you a $15 credit in the restaurant each day however it expires after 24 hours so it is not cumulative. It is also not valid for breakfast which makes no sense. It makes it feel like a $ makingfee

Fordeler: Staff members were extraordinarily helpful

Ulemper: Pillow and duvet selection. Latter too hot.

Fordeler: Room was spacious. Very clean and up to date rooms. We were in 2208 and it was corner room with huge windows for great city view.

Ulemper: Due to covid no restaurant or bar open at hotel, no house keeping, no doorman or valet parking. Parking off site was expensive.

Fordeler: Very clean. The bar was great.

Ulemper: I didn’t like that the water was very very slow running to the tub .

Fordeler: Wonderful check in, clean property, central downtown and near lots of great places

Fordeler: How clean, neat and nice the staff was.

Fordeler: Everyone was warm, friendly, and welcoming, and the accommodations were great. When the valet found the purpose of my visit, he introduced me to the front desk staff, shared my story, and they upgraded my room! He even remembered me the next day.

Ulemper: Valet parking is a bit pricey, so plan for that in your budget if you'll need to park.

Fordeler: Simple room

Fordeler: This location is perfect for exploring the city and the hotel is small enough and hidden enough to be very quiet.

Fordeler: Fantastic location, close to the Magnificent Mile and Water Tower. The building is strikingly modern.

Fordeler: Sofitel is my new favorite Hotel.

Fordeler: My husband and I loved this hotel. We have stayed in several hotels on or near Michigan Ave and this was the best. The hotel is beautiful and is in the perfect location for us. A short walk to the subway, excellent restaurants along Rush Street and of course fabulous shopping. I will definitely stay here again even though it's a little more than I usually like to pay.

Fordeler: Situated in a good area very convinient for shopping and buisness.

Ulemper: I was not allowed a late check out as my flight was late evening.

Fordeler: Clean room, good location, good food

Ulemper: Difficulty of reaching the concierge by phone and having to listen to recorded advertising of the hotel while waiting

Fordeler: loved the architecture, nice view, price was great, good bar, convenient to lots of things in Chicago, usual helpful Sofitel staff . . .

Ulemper:

Fordeler: Swanky and chic hotel located in the heart of Chicago only steps away from shopping, great restaurants and all that the city has to offer. It's upscale, hip and a great value -- with a very comfortable bed to boot! What more could you want?

Ulemper:

Fordeler: the room was wonderful - the bed and linens were superior

Ulemper:

Fordeler: Staff was excellent, they shipped me something that I left in the room immediately. Very clean, they even put a birthday surprise for my husband in room upon arrival.

Ulemper: When you enter the main lobby there is no rest room, you have to take elevator to the 2nd floor. After traveling so long one needs to use the facility fast. Also parking fees a bit high per day, the hotel I stay at offers free parking to its guests

Fordeler: Beliggenheten er perfekt. Ned til byen i nærheten av all transport. Prisen var rimelig. De ansatte var veldig hyggelige og imøtekommende.

Ulemper: Vinduet på rommet virket ikke åpne og ingen luftsirkulasjon.

Fordeler: Beste sengen! Svært komfortabelt

Fordeler: Personalet er vennlig og ned på jorden. Raskt svar på dine behov. Massevis av verdensreisende bor her. Det er utrolig.

Fordeler: Salongen var fantastisk. Kvaliteten på rommene var helt topp.

Ulemper: Rommet var litt lite.

Fordeler: Perfekt beliggenhet, god valuta for pengene.

Ulemper: Noen ganger måtte vente 3+ minutter på heisen(e).

Fordeler: Beliggenhet

Ulemper: Romstørrelse

Fordeler: Kul atmosfære inkl. baren.

Fordeler: At det er nær alt, og ett flott nabolag

Ulemper: Ikke nok håndklær

Fordeler: Sovesal var svært rent. Badet er inne i hybel. Veldig fint sted sentral beliggenhet

Fordeler: Alt

Ulemper: Ingenting!

Fordeler: Location is key here. Down the street from Eataly and a ton of other restaurants.

Ulemper: This is NOT a hotel. This is a grown up hostel with little to any amenities. Free WiFi was probably the best thing about it. Had not stayed in a bunk bed since I was a kid and this was not a pleasant experience for an over 40 dad bod.

Fordeler: The location. Also when we asked for ice and cups the young man bringing it to Our room was quick and friendly.

Ulemper: Old. Very small rooms. No ice machines, no cups in the room. The bed was barely off the floor and there was only one chair.

Fordeler: Location.

Ulemper: This is a Hostel. Not so much a Hotel. If you are in your 20’s-30’s it’s Cool Trendy. But as a 60 plus year old. Please Emphasize that this is a Hostel!!.

Fordeler: The theme stood out best based on how old fashioned it felt but with a new age flare on the inside. Additionally, the beds are comfortable, the shower pressure was awesome. Definitely greatly located in the middle of the city.

Ulemper: The lack of a substantial heating system at some times.

Fordeler: Nothing at all.

Ulemper: This place was horrible from the staff to the room. The room was cold and the heater wasn't working properly. The hotel gave me a desktop portable heater. They didn't change the sheets because they said they do it every three days. The rooms are small

Ulemper: The fact that when I questioned the officer about the body getting rolled out as I was coming down to the lobby. Safety was intact but not in knowledge or aware to guest.

Ulemper: After prepaying for the hotel, at checkout I then had to pay another "Urban Fee". I was not told about this in advance. I've never had to pay a 2nd hotel bill at checkout, either at this hotel or any other. This seems criminal.

Fordeler: Cleaniness of the shower room and toilet.

Ulemper: There is a paper lamp in the common area but unable to turn on light. Had to pack my luggage in dark.

Fordeler: It was super affordable and in the heart of downtown

Ulemper: The rooms were a little small and I had a roommate. Inconveniences but not necessarily bad. I just didn't expect it

Fordeler: I like that there are stores and restaurants surrounding the hotel and they are clean if you ask them to be

Ulemper: The Gay staff discriminated and were hostile for no reason. They gossiped and frequently told stories about guests, they also moved items around in the rooms to cause arguments between guests. They got tired of me asking them to give me fresh towels and bedsheets which they did not have to put on themselves. They made up lies and asked me to leave and then refused to give me a refund for the remainder of my stay including the day I was asked to leave. When one was caught lying the other staff covered for him and became hostile. I had to call the police to force them to begin the refund process.

Fordeler: Cleanliness and location

Fordeler: I liked the vibe of the hotel the most - there was a very eclectic mix of guests staying there. It felt like everyone, no matter who they were, fit in.

Ulemper: I did not like that the gym was not useable during my stay there. I also did not like that both the lighting in my room and bathroom were very dim - one of the two areas should have bright lighting for applying makeup/getting ready.

Fordeler: Beliggenheten var utmerket. De ansatte er svært vennlige og imøtekommende, spesielt portnerservicen.

Ulemper: Madrassen er snille med myke. Linjene i resepsjonen er litt kaotisk. Lobbyen er spektakulær, men sitteplassene er ikke veldig innbydende.

Fordeler: Alt i alt praktisk

Ulemper: Ingen kaffe på rommet

Fordeler: Flott hotell

Ulemper: Bedre madrass og puter

Ulemper: Svært små rom og dårlig romservice.

Fordeler: Lobbyen er helt utrolig.

Fordeler: Effektiv og rent

Fordeler: Gå inn i den store lobbyen og du føler deg som en del av Chicagos historie.

Ulemper: Rommene er litt små

Fordeler: Beliggenheten var flott. Nær millennium park og sentrum attraksjoner

Ulemper: Aldri opplevd verre hotell ansatte enn dette.

Fordeler: Beliggenhet

Ulemper: Sengene var skjevt ut, kunne ikke sove på den.

Fordeler: Flott beliggenhet.

Ulemper: Lite bad.

Fordeler: Det historiske stort hotell med en stor lobby ... morsomt å ha en drink der. Rommene var ikke fancy, men romslig og komfortabelt.

Fordeler: Lobbyen er vakker. De ansatte var svært hjelpsomme og rask til å svare på enhver forespørsel.

Ulemper: Ingen kaffetrakter på rommet. Den jazzmusikk i fellesarealene var gjentakende. Restauranten og romservice var for eksklusivt for den gjennomsnittlige reisende.

Fordeler: Very good location from Airport/ to sightseeing spots Gorgeous lobby Relaxing bath tub Comfortable bed Baggage can be left before check-in/after check-out for free

Ulemper: No caffe maker/kettle in the room Expensive

Fordeler: Great hotel, great location.

Ulemper: The room was not that great but expected for the great deal we got.

Fordeler: Central location, friendly and professional staff, the room was spacious and comfortable. I'd definitely stay there again

Fordeler: The staff were super friendly and helpful.

Ulemper: The rooms listed had beautiful views, our room however, gave us a view of a brick wall, and a tiny stretch of street if you looked straight down and to the right.

Ulemper: I would appreciate information about parking (hotel or nearby garages) included on the website, along with prices for parking if possible.

Fordeler: Location

Ulemper: The restaurants inside closed early

Fordeler: In spite of the current virus situation the staff was accommodating and professional

Fordeler: A wonderful historic property. Close to train and museums. Lobby is over the top. Very helpful staff. Too bad Coronavirus shut all the sights. We’ll be back.

Ulemper: Potters Pub was just OK. Didn’t try the other restaurant off the lobby.

Fordeler: The Palmer House is a great, old hotel. Very friendly place and overall very good place

Ulemper: The bathrooms are a bit small, but somewhat difficult to deal with as it is a VERY old hotel. Go there for the history, not the size of the bathrooms.

Fordeler: I can't find one thing that I like about this place.

Ulemper: Rooms are so small and the bathroom can hardly fit two persons at the same time. The toilet takes forever to flush. Nothing is free not even a bottle of water.

Fordeler: Incredible historic hotel with an entire ground floor of high end shops and restaurants in the heart of downtown, couldn't ask for better.

Ulemper: Bathrooms are tiny, nothing to be done - except use the much larger showers in the fitness center!

Fordeler: Close proximity to Millennium Park. Easy access to train stations for easy transportation. The parking ramp was across the street from the hotel but it was actually super convenient.

Fordeler: Had a great stay. The have stayed at the Palmer House twice and both times I have been lucky enough to have a renovated room; during this stay I was on the 20th fl. My collegues were not so lucky and in fact were dissapointed with their rooms and the cleanliness of the actual floor they stayed on (19th).

Ulemper:

Fordeler: The room was large and comfortable. The bed was great.

Ulemper: The main restaurant is too expensive - would have liked a different choice.

Fordeler: Decor

Ulemper: Terrible service for underground parking garage. Manager was not attentive and very mean.

Fordeler: Great location and design, historic building

Ulemper: The heating didn't work very well

Fordeler: The room

Ulemper: No coffee maker in the room

Fordeler: Location. Housekeeper. Shampoo & Conditioner.

Ulemper: Unfriendly Servers, very bad check-in experience. Few Elevators, have to wait for a long time.

Fordeler: great hotel, wonderful decor, great location, Old world charm with modern elegence! Would stay at again and again

Ulemper: Food was too pricey for breakfast and staff could have been more friendly

Fordeler: Lobby is beautiful and very elegant. Location is very convenient -- walking distance to train, Art Institute, theater, park, river.. Very quiet.

Ulemper: Lockwood Restaurant was disappointing, at least for breakfast.

Fordeler: Central location + price.

Ulemper:

Fordeler: Great location to resturants,theater,and shopping

Ulemper: No refriderator, and coffee pot.

Fordeler: Det var alt bra! Flott sted!

Fordeler: Beliggenheten er bra, i nærheten av metrostasjon, ved siden av parken, lett å få mat å spise.

Ulemper: Jeg tenkte at dette er et 4-stjerners hotell. Da jeg så inngangen til dette hotellet, ser det ut som 4.0 -stjerners. Men når jeg kom inn på rommet, jeg trodde jeg var på en 2-stjerners Inn. Kaffetrakteren er skitten, full av støv. Datamaskinen fungerer ikke. utsmykningen av rommet ser ikke ut som 4.0 -stjerners. Også, da hotellets gjester på neste rommet bruker badet, er det høye lyder som vil sjokkere deg. WiFi er gratis bare i lobbyen. Hastigheten er veldig sakte. Når jeg nektet å betale $30 for oppgradering av rom med wifi, var de ansatte ikke fornøyd. Tenåringsdatteren min var veldig skuffet over hennes tur til Chicago. Hun har alltid ønsket å bo på hotell, men denne gangen hadde hun ikke lyst til å bo lenger.

Fordeler: Nydelig utsikt og rom

Ulemper: Rom ble varmt om natten og måtte dusje for å føle meg bedre

Fordeler: Beliggenhet, utseende og komfort

Ulemper: Rommet hadde ikke kjøleskap

Fordeler: Close to stadium and located on Michigan Ave. Our customer service was wonderful upon our check-in, he was graciously kind to upgrade us to king bed vs giving us a double.

Ulemper: Everything was great. Rooms could use different lighting to make it more brighter. Its very dim.

Fordeler: Bed, Shower.

Ulemper: Reception not friendly. Room cleaned poorly, not cleaned day 2 till we rang 3 times at 5.30 pm. No spare blanket, asked but not given. No spare towels. One bar of small soap.

Fordeler: Location

Ulemper: Room was to dark and cold

Fordeler: Security provided on New Years Eve.

Ulemper: FOOD choices in snack shop were overpriced.

Fordeler: Location

Ulemper: Overall experience

Fordeler: The location was good

Ulemper: The bathrooms were not clean and they have over charged after we agree to an additional charge for different rooms

Fordeler: Every single staff member we interacted with was a complete delight. Our room was clean, comfortable and very tastefully designed. The bathrooms were stocked, there was plenty of storage space to unpack, lots of seating and lighting, we even had a hidden mini fridge!! Our bellhop showed us various features in our room and told us about the hotels history, even recommended some places close by to check out. The lobby and various wings are gorgeous- photo shoot worthy. AND THE LOCATION!!! Walking distance to Millineum Park, and if you dont mind a longer stroll, Navy Pier. We will 100% make the Hilton Chicago our go to hotel from now on.

Fordeler: I enjoyed the breakfast. Great value for the extensive options.

Ulemper: I didn't love the room. The massive amounts of dust triggered asthma attacks.

Fordeler: The room had two bathrooms.

Ulemper: The room seemed older and needed updates....peeling sink, rusting trim, bubbling ceiling....

Fordeler: Room had a great view. Everything was nice.

Ulemper: Pillows were very flat. Room was tiny for the price. Bathroom only had two full size towels. Room only had one trash can.

Fordeler: Location is great. Wonderful older hotel that has been restored beautifully.

Ulemper: No

Fordeler: the convenience to everything in chicago. it's history, ambiance and overall appearance are amazing.

Ulemper: nothing

Fordeler: This is a truly grand hotel, staffed by very competent and friendly people. There were good restaurants and entertainment right in the hotel, and the location was great for family outings. Our family were all very happy with the facilities (especially the two bathrooms!) and we would definitely return to this hotel.

Ulemper:

Fordeler: Excellent customer service. 1) I signed up for 5-day internet access on the room console but realized that my laptop wouldn't be online. I called the front desk to cancel it, then I signed up again from my laptop. I was skeptical that they would double charge but they didn't. It was refreshing to know that someone is doing a job right. 2) I called the front desk b/c it was late at night and the guests next door were very noisy. They sent the security right away and asked them to keep the noise down. And it worked - they became quiet!

Ulemper: The bed was a little too soft and the room was small.

Fordeler: The room was very clean.

Ulemper: I did not like having to pay for use of the internet.

Fordeler: We enjoyed our stay very much.

Fordeler: enjoyed our stay, liked the short distance to solider field, museums, and shopping. liked the restaurant choices as well.

Ulemper: high prices of beverages for the room and food was expensive.

Fordeler: Helpful staff, location...lake view

Fordeler:

Ulemper: Upon arrival, I was told that the King room that I boooked was not available, I was offered a room with 2 dbl beds, I pressed the issue and was given a king room. The iron in the room was defective, the replacement iron required scissors in order to cut the restraint on the plug, the iron fiasco caused us to be late for our dinner reservations.

Fordeler: Clean, very comfortable beds, quiet room.

Ulemper: Parking is very expensive; $55/24 hours

Fordeler: The entrance and lobby were elegant, and location adjacent to Grant Park worked well for Museums and Taste of Chicago.

Ulemper: The rooms were tiny (not unexpected from an historic city hotel) and the decor was somewhat drab. The fixtures were of lower quality than expected. Cleanliness was an issue; there was a plastic bag with a coffee filter hanging from the door handle when we arrived, had a dirty ice bucket, and the soap dish in the shower wasn't cleaned. One final little irritation - the room door handles had a sharp feature along the upper edge that was annoying, even a little painful if you pulled hard on the handle. There was an in-room bar, but no fridge (I thought it was supposed to have) and the hours for pool access were too short. I also think charging extra to use their fitness room is just silly in this era. Serious updates needed!

Fordeler: God service, veldig rene og komfortable rom.

Ulemper: Jeg elsket det

Fordeler: Fikk en god pris for utrolige priser. Bra på opplegget restaurant. Enkel tilgang rett fra motorveien, nærliggende parkering (dyrt).

Ulemper: Parkering skal være gratis eller subsidiert for hotellets gjester.

Fordeler: Rask betjent, hyggelig overnatting, ikke dårlig beliggenhet

Ulemper: Dyr parkering.

Fordeler: Rask, sikker gange til Soldier Field på kvelden med barn.

Ulemper: kaffekanne i skapet, jeg syntes ikke det, helt til vi dro.

Fordeler: Komfortable rom Fint utstyr

Ulemper: Personalet var ikke veldig hjelpsomt og hyggelig Dyr Dårlig beliggenhet Langt fra byen

Fordeler: Elsket alt ved dette hotellet

Ulemper: Ingenting å mislike

Fordeler: Sengene var komfortable og personalet var flott

Ulemper: Dyr

Fordeler: De ansatte var flott Fasilitetene var nytt, rent og godt vedlikeholdt

Ulemper: Ikke mye å tilby av restauranter og mat

Fordeler: Pandemic and I wanted a nice view over 25 flr and I requested it days before . When I got there I was told we could only be in one tower and the view wasn’t what I was use to

Ulemper: I like the property, but I didn’t get the room I promised my wife and I’m a member

Fordeler: Great room with a view, very clean room, available parking, convenient restaurant and bar plus after hour mini market all in the hotel lobby

Ulemper: I found the hotel excellent

Fordeler: Rooms and cleanliness

Fordeler: location

Ulemper: The cost of parking!

Fordeler: The view was awesome the bathroom was clean nice size room

Ulemper: The handles ands doors were dirty and so was the carpet. Seems someone got lazy and didn’t do their job correctly. Also I asked for double beds and received a king size.

Fordeler: Very nice staff and great parking

Ulemper: Out refrigerator was in the middle of room and seemed out of place. For a suite it was set up poorly

Fordeler: Outdoor seating at decent restaurant. Bus line to downtown a short walk away.

Fordeler: Cleaness

Ulemper: No

Fordeler: Location

Ulemper: Bed was a little uncomfortable.

Fordeler: Clean and up to date.

Ulemper: Cost of parking.

Fordeler: location was perfect. We were there for the Bears game and could walk to the stadium. Nice bars close too. Room as clean and the staff was very helpful and friendly.

Ulemper: nope.

Fordeler: Locationna

Ulemper: Na

Fordeler: The view of Chicago was spectacular and the hotel staff could not have been nicer, especially at the front desk and the main restaurant. I would highly recommend this hotel!

Fordeler: I could walk to the McCormick Place convention center. The room was very clean, roomy and comfortable.

Ulemper: The staff lost the tag of the bag I left with them and it took them a long time to find it for me.

Fordeler: Clean quiet

Fordeler: I liked how close I was to the conference as well as the ease of transportation to the city

Fordeler: it was clean and the service friendly and the restaurant food was delicious.

Ulemper: there were no safe's in the rooms, or minibars. these are 2 key things that every room should have.

Fordeler: The view in the "city view" room was excellent.

Ulemper: Restaurants were overpriced with limited selection.

Fordeler: nothing; first of all I specify on my reservation a king bed and I was assigned a twin bed. Then I was charge for a water that I never took; and the hotel is not luxury or romantic at all. I will never make a reservation on this place; since I was looking for something more romantic since I was on my honeymoon and that's another reason I did not reserve for more days on this place. Hopefully; you improve your service

Ulemper: the service; the hotel wasn't at all romantic since I was on my honeymoon

Fordeler:

Ulemper: There was blood on our sheets and the manager did nothing about it. She still has not contacted me and has not tried to make up for the uncleanliness of the room. She took down my phone number and information and still has not gotten back to me. She made it seem like should could not compensate us because we booked our stay through this site which is inappropriate and demeaning.

Fordeler: hospitality

Ulemper:

Fordeler: Alt. Null klager

Ulemper: Servicen var boardline for GODT, hvis det er noe slikt

Fordeler: Service ansatte fikk meg aldri til å føle meg som om jeg var slitsom. Jeg elsket den romslige og nylig renoverte rommet vi bodde i. Vakre karnappvinduer med fantastisk utsikt over elven og Lake Michigan. Badet hadde svært fine detaljer, og inkluderte også en TV i speilet!

Ulemper: Vedlikeholdsmannen som prøvde å reparere et ødelagt badelys brukte svært upassende språk når han mislyktes ved reparasjon av lyset. Men, denne medarbeiderens oppførsel gjorde at vi fikk en gratis oppgradering av rom fra utsikt over byen - til sjøutsikt - så alt ordnet seg.

Fordeler: Flott overnattingssted og service

Fordeler: customer service

Fordeler: Location and courtesy of staff.

Ulemper: No.

Fordeler: Location was awesome, size of the room is amazing, we were upgraded to river side views and was fantastic. Facilities for the gym and swimming pool were fantastic and included in the price, really a pleasure having some time there training which such wonderful views. I do not think there is a hotel with better views and location in Chicago.

Ulemper: They need to figure the issue with elevators clearly not enough at some points of the day specially with the COVID and social distancing required. Housekeeping service has to improve, first day they did not cleaned the room if it was not under my request, clearly big fail on a 5* hotel, however once I request it was done immediately. The restaurant Terrace 16 they need to improve the service and quality of waitresses, some of them were rude and really slow being a high quality establishment, probably it was just lack of resources overwhelmed by the amount of costumers. the manager was really nice and accommodating the requests. The receptionist for the bar was rude.

Ulemper: The tub drain was broken. And the shower head broke while in use and hit me in the head

Fordeler: My stay was wonderful! Room was large with kitchen and magical view . The best Hotel in Chicago !

Fordeler: Spa/Fitness Center is outstanding. Customer service is second to none. Staff are extremely pleasant.

Ulemper: There was no makeup mirror in the bathroom.

Fordeler: spa, view, bed, personal touches, cleanliness, amenities.

Fordeler: Everything exceeded our expectations from the staff to the room. My 13year old daughter and I stayed one night. Only regret is that we couldn't stay longer. Highly recommend staying here and planning to return with the rest of the family.

Fordeler: The location is awesome. Rooms are spacious and very comfortable. Pillows mattress were exceptional. Staff was helpful professional and friendly.

Ulemper: Nothing. A very comfortable experience.

Fordeler: Best hotel gym I've ever been in!! Incredible views, rooms, and location. Top notch in every way!

Fordeler: Probably nicest room we've ever stayed in. We upgraded to the 1 bedroom suite for an extra $---/night. worth it. WOW

Fordeler: Det var en forferdelig opplevelse. De ansatte var uhøflige og rommene var skitne.

Ulemper: bilen min ble tapt i valet i 24 timer og kom tilbake skadet. som søker søksmål.

Fordeler: Everyt

Fordeler: Flott hotell med god service

Ulemper: Jeg hadde ikke engang opphold på hotellet ditt.

Fordeler: Vi har dratt til Chicago Hotel i mange år. Vi liker beliggenheten.

Fordeler: Sengen

Ulemper: Rengjøringspersonalet blitt omarrangert klærne våre.

Fordeler: Utsikt over byen Rengjøring av rom Nærhet til alt

Ulemper: Restaurantmaten var ingenting å skrive hjem om og det var dyrt

Fordeler: De hadde gode kundeserviceferdigheter gjennom hele bygningen ...

Ulemper: Jeg liker alt om oppholdet mitt ...

Ulemper: parkeringsavgiften var svært kostbart. Føltes som en svindel.

Fordeler: Beliggenhet, lobby, personale

Ulemper: Vi fikk 2 dobbeltsenger i stedet for 1 queen size. Klimaanlegget fungerte ikke kjøle ned rommet til under 72 grader

Ulemper: Mindre enn forventet

Fordeler: Location

Ulemper: Towels weren’t changes during stay. No action by staff

Fordeler: The bed and bathroom

Ulemper: No microwave in the room

Fordeler: Great room.

Ulemper: Hotel location not great to get in and out of

Fordeler: I loved everything about this hotel..!! Beautiful view, comfortable and spacious bed..!

Fordeler: Everything about the hotel was outstanding. The staff and property exceeded my expectations.

Fordeler: View and location was great!

Ulemper: I had blood all over my sheets and comforter. They were replaced but i did not feel that was accommodating enough. That is a serious issue and it was looked iver like it was nothing. For what i paid, i should have been better taken care of!

Fordeler: Area

Ulemper: The staff was not at all seemingly helpful

Fordeler: The room had a nice view, the room and bathroom was very clean and the bed was comfy and check-in/out was easy!

Ulemper: We only stayed the one night, so really no complaints.

Fordeler: Great location, very clean, staff was nice

Ulemper: Expensive, lots of hidden fees at checkout!!

Fordeler: Love the view of the water

Ulemper: Didn’t like that 24 hour parking was 60 dollars

Fordeler: View was amazing and great location!

Fordeler: The location is great. The toiletries were nice.

Ulemper: Attention to detail was lacking. Stains on our sheets, lamp in the room did not work, the alarm clock was slow, and the tv did not work. Staff could not have cared less. Overall what I would expect from a 2 star,

Fordeler: Rooms were very spacious and clean. Great walking distance to all activities.

Ulemper: Rooms needed to have a refrigerator for guest use. Need to have a vending area so after hours you can purchase items at a resonible price. Free coffee in the Lobby should be their for guests.

Fordeler: Excellent location and amenities, incredible view on the lake and pier from the room, nice fitness center and pool (with top view too)

Ulemper: poor choice of the continental breakfast

Ulemper: Cannot really find anything of substance that wasn't good. But, I found out that their "plain yoghurt" at breakfast had more sugar added to it than Coca Cola does. Not really a way to treat guests, I think.

Fordeler: excellent central situation and view from the spacious 26th floor room. Excellent bed.

Ulemper: On checking in,we were told our reservation had been canceled, It had, but a new one had been made (because of better conditions later) which they could not find until we showed them the references.Then the bill that we were presented on checking out did not reflect the rate that we had booked for. Eventually we showed our confirmation again and the rate was corrected, with due apoligies for the mistake and for the time it took to correct it (but fortunately we were not in a hurry)2.Small unwelcoming lobby.3.On sunday,the room wasn't made until after 2 pm.

Fordeler: sapcious room; beutiful location; friendly staff; proffesional concierge

Ulemper: too many conventions going on; elevator system not efficient: long waiting time

Fordeler: greit og sentralt hotell.

Ulemper: heisene er litt troublesome

Fordeler: Room size; indoor pool; cleanliness of room and bathroom; location.

Ulemper:

Fordeler: It was quiet. Room was nice, clean and comfortable. Needed more towels and got them right away.

Ulemper: Nothing I didn't like.

Fordeler: Enjoyed the view! overall facilities were good.

Ulemper: poor service at breakfast

Fordeler: Good central shopping location

Ulemper:

Fordeler: great room, beautiful view

Ulemper: Bed was not comfortable. Furniture in the room was worn.

Fordeler: Jeg liker natur og plassering. Rommet var veldig moderne. Rent og luktet godt.

Fordeler: Sengen var svært komfortabel

Ulemper: Rommet var knøttlite

Fordeler: Flott beliggenhet, vennlig personale, rimelig pris

Ulemper: Rommet luktet røyk

Fordeler: Personalet var hyggelig, og hotellet var ganske mye av hva jeg forventet unntatt slik det er beskrevet under.

Ulemper: Heisene var litt merkelig og fungerte ikke som forventet. Rommet var lite

Fordeler: Nesten alt var helt fantastisk bortsett fra ...

Ulemper: Rengjøringspersonalet gjorde ikke helt erstatte min brukte håndklær og kopper. Også, beliggenheten gjorde det vanskelig for enkelt å stoppe en taxi.

Fordeler: Jeg likte ikke noe om dette hotellet. Det er i sentrum av Chicago og det har teppe som et motell. Ikke få deg til å føle deg komfortabel i det hele tatt. TVen er elendig bildet enda verre. Det verste hotellet jeg har vært på! Alt for dyrt for et motell som innstillingen. Første og siste gang noen gang på dette hotellet. -10

Ulemper: Svært små rom.

Fordeler: Mye for pengene ... rent ... utmerket beliggenhet for shopping i Michigan avenue ... de ansatte er hjelpsomme ... ingen klager!

Ulemper: Liten Rommet ikke rent

Fordeler: Rask kontroll i prosessen. Søt som kan være plass.

Ulemper: Klimaanlegget var bråkete - så søvnen ble avbrutt litt. Jeg kunne ha bedt om et annet rom, men det ble det ikke. to av mine kolleger som bodde der hadde ikke den samme opplevelsen. Hadde ikke noe støy, det andre hadde støy og byttet rom. Så, ikke en negativ totalt sett, bare noe å være oppmerksom på.

Fordeler: Flott beliggenhet og trendy.

Ulemper: Rommene er litt bråkete og små, men pent innredet.

Fordeler: Great location within walking distance. Love that it’s pet friendly (even tho I don’t bring my pet). Parking is nearby and have a late check out. Staff are always friendly and check in/out is efficient and easy.

Ulemper: I’ve stayed several times at Hotel Felix with good experiences but I will say this time my room was subpar. The ceiling tiles were stained and yellow. The ac/heater made lots of noise when kicking on and off. One of the windows in the room wouldn’t shut all the way (noise issue more than temperature). The room was #920 and I suggest staying away. It was in the corner and smaller than the other rooms I’ve stayed in. Sheets on the bed had black smudge marks on them making me wonder if they were clean/changed from the last guest and doing a full inspection of the bed. All these small thing made up for a uncomfortable stay this time.

Ulemper: Crazy small room. It didn’t look like it was cleaned very well. Also one of my lamps were broken and the hallways smelled like pot.

Fordeler: Happy

Ulemper: No food

Fordeler: Location and employees were great

Ulemper: The shower and around the bed frames was dirty.

Fordeler: Very comfy bed

Ulemper: Siren noise, Godfrey rooftop bar noise.

Fordeler: Staff was friendly.

Ulemper: Disappointed that they didn't clean our room one day. Parking is crazy, but I guess that is what you get in a city. Otherwise everything else was good.

Fordeler: They let us check in early!!

Ulemper: A little small then I thought it was but other then that it was amazing

Fordeler: The location

Ulemper: Yes the first room I was given had a bad smell & didn’t have fitted sheets so asked for a different room the 2nd room I was given had cigarette ashes in the shower & also didn’t have fitted sheets rooms were not clean

Fordeler: Location

Ulemper: The very small Room We were given had leak from the roof into A light fixture. To their credit We were given a bigger room and a couple drink coupons.

Fordeler: The location is ideal to most attractions in Downtown Chicago

Ulemper: Sink held water, had to call maintenance immediately!!! Hair all over my bathroom, even in the towels from previous guest and after complaining they never cleaned the hair, only changed sheets Housekeeping also ran out of wash cloths

Ulemper: Soap and lotion was good but one of the bottle in my room was used.

Fordeler: Location was great, bed and pillows are really comfy, free two water bottles per person everyday. Staff are always helpful and kind.

Ulemper: The AC filters need to be changed in the room. I was on floor 10 and would wake up to dust on my phone and hard to breathe. As long as you turn the AC off its fine, No problems

Fordeler: Perfect beyond my expectations and comfortable

Fordeler: I liked the quiet room, and the overall peaceful quality of the hotel. Also the bed was great. Also enjoyed the lobby.

Ulemper: The room was small but fine for one person.

Fordeler: The great location of the Hotel.

Ulemper: The rooms are very very small and the service at the restaurant is poor.

Fordeler: The overall atmosphere of the hotel. The staff was so helpful and polite. I am a frequent visitor to Chicago and I would definitely stay at Hotel Felix again.

Fordeler: I liked the modern design. The staff was very friendly and helpful and the reception area relaxed and inspiring.

Ulemper: It took forewer to get hotwater to my shower, strangely enough emediately to the zink.

Fordeler: Sentral beliggenhet i byen, god restaurant, fin service

Ulemper: Trenger en god rengjøring og oppdatere, skittent.

Fordeler: Beliggenhet

Ulemper: Minste rom jeg har noensinne har sett. Betjent parkering skandaløst dyr.

Ulemper: TV to much and picture don't work all the time

Fordeler: The hotel offers a washer and dryer free of charge with soap. I really like that the best out of all the amenities in the hotel.

Fordeler: Stayed here over a split week, 1 night then returned for 4 nights. Great experience overall. Comments on staff at the bottom, fantastic service + Great location, right by the river + Reasonable price + Room furnishing was minimalist and new looking + Clean rooms + Big TV in the room + Very comfortable bed and pillows + Water stations throughout the hotel were a nice touch, haven't seen that in other + Complimentary snacks on the 2nd floor + Free wine in the lobby Monday to Thursday We left our bags in the hotel over the weekend and the staff had no issues keeping them safe for us. In particular Pedro at the front desk made our stay 5 stars, always so polite and accommodating. He made us feel extremely welcome and as we were checking out he went out of his way to say goodbye while he was in the middle of a task. If you're staying here he's the man taking care of you.

Ulemper: Nothing everything was great

Fordeler: Location was in a very nice spot. The staff were nice and professional.

Ulemper: The bed sheets/blanket were not fantastic, but did suffice.

Fordeler: The view from my window was incredibly beautiful! Good location. Availability of drinks and snacks in the common room. Shower gel and other similar staff smelt very good.

Ulemper: Some dust on dark surfaces.

Fordeler: Hadde rom med to sovesoner (dobbeltseng i hver ende av rommet) med hver sitt toalett & dusj. Supert med liten stuedel og kjøkken i midten med kjøleskap, kaffimaskin og kjøleskap. Hotellet har perfekt beliggenhet med kort avstand til alt du ønsker i byen. Området opplevdes samtidig veldig trygt å bo i. Gratis vann kan tappes på flasker uti gangen.

Ulemper: Gjerne litt eldre rom og interiør, men samtidig alt i tipp topp stand. Romtype og beliggenhet var det viktigste for oss.

Fordeler: Staffs were kind and helpful. Location is not bad considering price.

Ulemper: Not clean. There were used shampoo, some empty bottle, caps.

Fordeler: Location. Clean. Friendly Staff.

Ulemper: Room size.

Fordeler: The location was fantastic for walking around Chicago. And the staff was helpful and friendly. The complimentary water was also much appreciated.

Ulemper: The elevators ran so slow sometimes! And it could have used a dish towel or drying rack in the room. Also, it would have been nice to be able to control the thermostat instead of just the fan.

Fordeler: Superb location. Easy access to all downtown destinations and vast range of shops and restaurants. Well-connected to public transportation.

Ulemper: Limitation on room service options / hours.

Fordeler: Fantastisk beliggenhet, god pris. God standard på rom.

Ulemper: Dyr parkering av bil.

Fordeler: Location

Fordeler: The staff were helpful, friendly. The location was ideal - central and walking distance to most things we wanted to see and do. The room was spacious, comfortable and clean. The water they make available near the lifts on each floor was a welcome treat since the weather was very hot during our stay. We also stayed with them for our 2nd visit to Chicago.

Ulemper:

Fordeler: the hotel is very neat.

Ulemper: it seemed to me that there were very few staff around at any given time and that made me to feel isolated and virtually alone. the service points appear all automated and as a result, the human touch was absent.

Fordeler: Very close to the city centre with excellent views of the river and a very comfortable room

Ulemper: Soaps, shampoos, milks and tea were not replenished

Fordeler: Excellent location, check in, check out was very efficient. Liked the bottled water in the hall by the elevators.

Fordeler: the location is very good.

Ulemper: The room clean service.

Fordeler: This hotel is good, but the better is your localization. It's closer River and Michigan Ave.

Ulemper: It's do not have breakfast.

Fordeler: Beliggenhet, kort avstand til "mye"!!! Særlig nærheten til elva var meget flott. Hadde en fin elvetur!!!

Fordeler: close to Michigan Avenue

Ulemper: bad noise in duct everytime air came on. kept me awake most of the night. advertised as 2 room suite, but NOT 2 separate rooms - very misleading.

Fordeler: I could not find anything that I disliked. I drove to Chicago and used the valet parking which was very convenient.

Ulemper:

Fordeler: Our room was awesome. Very very comfortable!

Ulemper:

Fordeler: Allowed to check in early.

Ulemper: Tv screens are too small

Fordeler: Beliggenhet seng/laken/puter svært komfortabelt Dusj/bad bar

Fordeler: Ikke mye å like annet enn den praktiske beliggenhet i byen.

Ulemper: Svakt opplyst, gamle skitne korridorer og like gamle, dårlig vedlikeholdt rom. Hvis det ikke var for at jeg var sliten ville jeg ha gått et annet sted.

Fordeler: Beliggenhet - innredning - renslighet

Ulemper: Forferdelig Wi-Fi

Fordeler: Beliggenheten var fantastisk!! Super i nærheten av shopping- og stort sett alt! Søt antikk følelse. Fint og rent, ansatte svært hyggelige og hjelpsomme!

Fordeler: Hotellet var rent, vennlig personale

Ulemper: For en annonsert nest beste seng på hoteller ... sengen var forferdelig.

Fordeler: Beliggenhet interiør

Ulemper: Støy

Fordeler: Beliggenhet og lite hotell

Fordeler: Ikke noe å forbedre

Fordeler: Online innsjekking.

Ulemper: Min online innsjekking preferanser var ikke følges. TV-en fungerte ikke.

Fordeler: Det var en flott beliggenhet. Gangavstand fra Tog, shopping og restauranter. De ansatte var svært hjelpsomme med eventuelle behov.

Ulemper: Jeg likte alt ved det

Fordeler: Sengen

Ulemper: Heisene fungerte ikke.

Fordeler: Location

Ulemper: Never clean the room while we’re there We just had asked for bath supplies because they were not enough .Drinks in the minibar were expired.

Fordeler: Location

Ulemper: Looks different from the pictures and not very clean.

Fordeler: Everything was great the staff were wonderful, will def come back

Fordeler: The staff & location; the restaurant & bar.

Ulemper: 1t. room they gave me had no hot water, the sink did not drain, the wifi was almost nonexistent, the hotel needs to be updated. I had an emergency and had to return home so I check out 2 days early and I could not get back the money for the 2 day's.

Fordeler: It was in a good location, close to the lake, just a mile from Navy Pier, and plenty of restaurants close by. I like that they have heaters in the bathroom. I hate freezing when I get out of the shower. Hardly any hotels have them anymore. I was on the 16th floor and it was very quiet. I never heard anyone while I was there. The lady at the front desk was very friendly and helpful. The air conditioner worked really well in the room. The bed was comfortable. Nothing was open at the hotel (restaurant, gym, etc.) because of the virus, but overall, it was a good value.

Fordeler: Location was awesome. Staff was excellent.

Ulemper: The bar didn’t open till 4pm. The carpet in the room was kind of dirty. I couldn’t let my son crawl around on it. Very cool hotel though.

Fordeler: I love the vintage feel of the hotel . It was quiet & very relaxing caught up on much needed sleep! I definitely will be booking again

Fordeler: The room was quaint cozy and modern.

Ulemper: Just the pillows nothing serious, I'll bring my own next time.

Fordeler: Location

Ulemper: Difficult to regulate room temperature - either too warm or too cold. Temperature in restaurant was cold - people eating with coats on. Staff forgot to give us our wake up call.

Fordeler: Great spot for seeing a play at Broadway playhouse and eating Francesca!! Loved it!

Ulemper: I have no recommendations. Everything i needed was there!!

Fordeler: The room was great!

Ulemper: Nothing really

Fordeler: Great staff. Great location. Great room.

Fordeler: This hotel was in a great location for shopping! I took a long weekend trip by myself and the hotel staff was sooo helpful and provided much information to make my trip most enjoyable! The rooms are older but very clean and comfy!

Fordeler: I always enjoy the Whitehall. The new Asian restaurant is a plus! The location is perfect for my needs.

Fordeler: Its location to my conference. The bed was quite soft as well.

Ulemper: Nothing really.

Fordeler: the proximity of downtown is excellent.

Ulemper: staff was not overly helpful, didn't follow up properly, no free wireless internet ($10/day), very, very dark rooms, all lights on during the day, room was odd mix of classic American furniture and Roman bath mosaic bathroom meets Frank Lloyd Wright shades of green wall paper. It certainly wasn't the European charm/boutique hotel we expected.

Fordeler: That the staff upgraded us to a better room when the could not provided two of the superior king rooms near each other as requested.

Ulemper: The lobby was very small and crowded when groups arrived to register. I would like to see an in room coffee maker instead of complimentary coffee downstairs. Not very convenient. In the rooms, there was not attention to details in the cleaning department. Our first room had a broken arm on a chair and too much furniture in too small of a space. Also, I had a hard time with the lighting-- too ambient in the 1st room and one of the lamps had a bad socket.

Fordeler: Et greit hotel for godt voksne mennesker. Grei beliggenhet iforhold til shopping og resturanter.

Ulemper: Mer effektiv i resepsjonen. Virket ikke helt oppdatert på data

Fordeler: location

Ulemper: t.v. location was not comfortable to watch -

Fordeler: good position,

Ulemper: No internet free

Fordeler: Comfortable bed and location of hotel

Ulemper: Limited choice in restaurant

Fordeler: The location was excellent and the bed was very comfortable

Ulemper: It is not possible to open the windows although I was lucky in my room and could. I think this is quite common in America.

Fordeler: I liked the location a lot and the bed was extremely comfortable

Ulemper: Did not like the room service menu, which only seemed to offer what appeared to be a Chinese take away

Fordeler: Nesten alt var perfekt

Ulemper: De vil at du skal betale us$15 per dag for wifi. Bøøø.

Fordeler: Beliggenheten og utsikten fra rommene

Ulemper: Bassenget var ikke alltid rent. Hår i basseng gjorde barna ikke ønsker å svømme i det.

Fordeler: Vennlig og profesjonelt personale. Flott rom. Perfekt beliggenhet. Likte spesielt den på spisesteder.

Fordeler: Gode senger, hyggelige ansatte, åpne og stor lobby. Fantastisk utvalg av mat.

Fordeler: Utsikten fra rommet var fantastisk og rommet var stor.

Ulemper: Lang kø ved innsjekking.

Fordeler: Staben var fantastisk og veldig vennlige. Innkvartering for en liten familie var perfekt! De hadde til og med en barneseng for vårt 17 måneder gamle barn! Så utrolig!

Fordeler: Great location! Walking distance to Navy Pier, Millenium Park, shopping, and great restaurants. Right on the river and our room had a perfect view. Good stay overall.

Ulemper: Room was so loud! Not from noisy neighbors or even street traffic, but constant knocking and clanging in the walls. (Not sure if it was coming from above or next to our room). It went on all hours of the morning. Also did not get housekeeping service.

Fordeler: Fabulous checkin at front desk by Maggie. Friendly, courteous, professional, and welcoming. Set the tone for our entire stay.

Ulemper: Can’t think of a thing!

Fordeler: None. I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail

Ulemper: I got a mysterious charge of $76. Called customer service and they transferred me to accounting that went straight to voicemail . Pool was freezing, asked attendant to turn it up, they never did. So basically paid for a pool that could not be used

Fordeler: Location is great, within walking distance of a number of destinations. Nice view from the room.

Ulemper: Long wait to check in. Have to be a “member” for free WiFi. Came back to a dirty room because housekeeping never came. Room was large but strange shape- TV too far from bed to see. Bathtub didn’t drain. Lamp in room flickered. Lots of s

Fordeler: Very helpful staff, luggage storage was particularly appreciated as it seems to be an issue to leave luggage in a lot of other hotels and there is no storage available in the airport. Nice airy bright rooms , also the gym had a great view.

Ulemper: Bar was not open very much and was not very cosy. Would be good to have a more casual restaurant/bar.

Fordeler: everything about this hotel was amazing! The location and view can't be beat

Fordeler: Great location. The staff was polite and courteous. The room was clean and up to date. Hotel overall was great.

Ulemper: Our room was next to the stairs, we could hear it opening and closing, as well as hear the people walking on the stairs.

Fordeler: How the staff treated guests

Fordeler: The rooms were very nice & really spacious. The bed was one of the best hotel beds I’ve ever slept in too. The view from our room was amazing and the location was great. We unfortunately arrived just as the Coronavirus virus restrictions were ramping up so had to cut our trip short. The hotel staff were amazing in this situation too. We will definitely be coming back to this hotel once we can finish the rest of our trip.

Ulemper: Couldn’t fault anything here!

Fordeler: Location was great and the pool was awesome for the kids.

Fordeler: Parking is $72 per day and they have no airport shuttle

Ulemper: No complementary airport shuttle $72 per day for parking

Fordeler: location

Ulemper: parking was not very convienent

Fordeler: Nothing!!!! Because my credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!!

Ulemper: My credit card was charged twice for $1068.72!!!! And it absolutely ruined my trip!!!! Also... When making my reservation through Booking.com, the Sheraton Chicago didn't have my reservation in their system!!! Booking.com had to fax over my reservation twice, hence the double charge on my credit card!!!!

Fordeler: Bed linens and beds were comfy.

Ulemper: Motelish

Fordeler: The location was perfect! We were able to shop, enjoy the nightlife, and take in the Chicago Marathon. Everything was close by.

Ulemper: The price was pretty high, but we stayed over Columbus Day/Chicago Marathon weekend so I guess that rooms were at a premium.

Fordeler: I liked the central location of the hotel.

Ulemper: I think the charge for internet-acces is ridiculous, the room-service sometimes took very long (1,5 hour) and they tried to charge me more than what I had originally booked for.

Fordeler: Location of the hotel was close to downtown and many activities

Ulemper: I would like wireless internet in guest rooms (for free)

Fordeler: I enjoyed the view of the Chicago River, watching the excursion boats, view of the Trump hotel.

Ulemper:

Fordeler:

Ulemper: Additional price for fittness facilities ($12 per/person per day);Long-distance rates (over $10 per minute !!!), spring water provided in rooms - almost $6 per 1,89L bottle

Fordeler: Was ok Thanks

Ulemper: Dirty cutlery/plates left by the cleaning staff left in the passage for more than 24 hours.

Fordeler: Comfort and the attention of the reception employees. The location is also excellent.

Ulemper: The room was not clean. I found a dirty glass under the bed. Besides, dirty plates remained for long hours in front of the doors of some rooms. I really hope it was an exception: that´s why I keep on recommending the hotel.

Fordeler: Helpfull staff who answered all questions we had about the city.

Ulemper: The rooms were somewhat old and in need of repair.. I expected more from a Sheraton hotel.

Fordeler: Rene rom, flott beliggenhet, og omsorgsfull stab. Vil definitivt komme tilbake!

Fordeler: Vennlig personale

Ulemper: Dårlig politikk

Fordeler: Fine, rene rom

Ulemper: Parkering var forferdelig

Fordeler: Gratis flasker med vann! Svært rent. Hele prosessen var feilfritt!

Ulemper: Ingen frokost alternativer ... Selv frukt ville ha vært en fin detalj

Fordeler: Ren og profesjonell, flott service!

Ulemper: Restauranten ved siden av hadde forferdelig service. Hotellet, men var flott!

Fordeler: De ansatte er vennlige og hjelpsomme. Rommet er rent.

Fordeler: Beliggenheten var bra og å sjekke inn og ut var veldig enkelt. Komplementære vannflasker var også flott!

Fordeler: Service, kontorsenter, reneste

Fordeler: Location ONLY

Ulemper: Staff said the early check in charge was $50 whereas the guy I spoke on the phone said it was a lot cheaper. It made no sense as I paid $-- for the night, yet I had to pay $50 extra for 3hr. Horrible Room Condition, Disgusting Bathroom. Def not 4 sta

Fordeler: downtown Staff was friendly and nice to work with my Check in and check out was easy

Ulemper: Room got super hot and wouldn't cool down Older hotel Small bathroom Beds were not comfortable Beds were small

Fordeler: Central location, good price

Fordeler: Clean. Great friendly staff. Love the environmentally friendly water bottle stations! Perfect location.

Fordeler: Location for the price

Ulemper: No easy parking

Fordeler: Price

Ulemper: Small room

Fordeler: Location

Ulemper: Pull out “couch” turned out to be a chair, hotel was dated, bathroom was not like the photos, shower was small and outdated, overall wouldn’t call this a 4 star hotel, more of a 3 star. Also, their security hold on my card was an issue because 1. Was told there was no charge, 2. Was $170 so it was immediately taken from my credit card. They should be more upfront about this policy.

Fordeler: I had a super spacious room with a nice bathroom! The lobby was super cool and the snack selection is super cool and techy. Super clean and comfortable and the valet was super quick!!! The bar off the lobby was really nice as well!

Ulemper: Really great if you want to be down town! I have my all friends in River North so it was a bit of a haul but that was MY FAULT!! Overall I think it's a great location but I didn't plan ahead. And my view was of an alley on both sides but hey, that happens!

Fordeler: I loved the lobby and the size of the room, as well as the staff and the location.

Ulemper: I thought the bathroom in our room needed to be updated. It was old and dingy

Ulemper: The toilet is dirty

Fordeler: It was clean and we were able to proceed fairly quickly.

Ulemper: The desk clerk was a little bit obnoxious

Fordeler: Staff was both nice and respectful! Room was cozy and clean. Great location.

Ulemper: Elevator kept stopping on floors and getting stuck w/o the door opening. Decided to take stairwell and got locked in and had to call hotel staff to get us out. My four year old was having an anxiety due to this. There should be a no re-entry sign...

Fordeler: no frills, very comfortable, very close to train for airport.

Ulemper: no dislikes

Fordeler: Convenient location, good value, well equipped room, excellent service.

Ulemper: Nothing

Fordeler: location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable

Ulemper: fold out bed was lumpy and uncomfortable.

Fordeler: the location of the hotel and front office help.

Ulemper: the poor services in the hotel.

Fordeler: Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby

Ulemper: View from the window,

Fordeler: It had a good location in relation to the things we wanted to do.

Ulemper:

Fordeler: Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.

Ulemper:

Fordeler: Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable.

Ulemper: It would be appreciated to have an iron in the room.

Fordeler: Excellent locatiion and service

Ulemper:

Fordeler: cozy

Ulemper: the small bathroom

Fordeler: Beliggenhet, flott personale

Fordeler: Personalet var vennlige og hjelpsomme. Rommet var rent.

Ulemper: bilde hengende på rommet var forferdelig!

Fordeler: Svært moderne, flott beliggenhet!

Fordeler: Everything was spotless, decor was sleek, room was everything I expected and had a great view.

Ulemper: It’s location in a residential block made it a little strange and difficult to get anywhere on foot, and parking was horrendous and expensive. Would recommend but not as my first choice.

Fordeler: I loved how clean my room was the staff gave excellent customer service But most of all I loved the Lake view.

Ulemper: I didn’t have a bath room to step on when I got out the shower and there was no robe for me in my room but other then that the room was lovely

Fordeler: Rooms were cool. Beds were comfortable. Nice relaxing spaces in the lobby.

Ulemper: It's a bit off the beaten path. About .7 miles from MI Avenue. Also, no free breakfast. I paid over $50 for my daughter and I to have a lackluster buffet one morning at the hotel.

Fordeler: Clean hotel, great staff, Across the street is the Navy Pier. The fitness center is nice.

Ulemper: No coffee maker in the room, requested a fridge but they did not have any available until the last night of our stay. Room had a minor odor as if someone previously smoked in it. There is a pool but no hot tub. Spa has closed.

Fordeler: Nothing

Ulemper: Staff is rude. Door man especially.

Fordeler: The views are the best

Ulemper: No air the first night. Sweated and couldn’t sleep. Bartender was rude and slow , no valet. Had to park in someone else’s parking lot , at night and walk to hotel alone and I’m a single woman. Scary. And cost me $84! Wasn’t told had to request a coffee pot so I paid room service $18 a morning for one person and it was late.

Fordeler: Location.

Ulemper: Certain surfaces of the room we stayed in (#1005) were not wiped down. There was food and drink spots on our night stands and the desk that the tv sat on.

Fordeler: Very good location. Beautiful view!

Ulemper: Upon request we did not receive the microwave and refrigerator.

Fordeler: The view from the room

Ulemper: No parking available and the fitness center wasn’t available

Fordeler: The location of the hotel was great!!! The staff was very friendly, helpful and accommodating! Our group was only there for a couple of days so did not take advantage of the hotel amenities since we wanted to see as much of downtown Chicago as possible.

Fordeler: Location, views and price

Ulemper: The decor was a little tired. Rooms and hallway are dark. You have to request for a fridge, microwave and coffee maker. None of those appliances are there in the room otherwise.

Fordeler: The room was clean and beautiful! The staff was outstanding. The location was convenient to shopping, restaurants, and entertainment.

Ulemper: I would have preferred to have a small refrigerator provided in each room.

Fordeler: Its a really classy hotel, with a great vibrant buzz around it, ideally situated beside the lake, and very close to the shops.

Fordeler: Location and view were great. The beds were extremely comfortable.

Ulemper: Parking is $48 and the price went down drastically after I purchased from bookings.com.

Fordeler: great bar and lobby area w/ lovely rockers that overlooked the water.

Ulemper: concierge should learn more brunch suggestions besides "The West Egg".

Fordeler: Our stay was short lived. Unfortunately our 3 year old fell in the hotel room and we ended up having to check out by 5:30 to go to the E.R. for x-rays. The hotel staff/manager was not accommodating in the least. While I did not expect a credit on my credit card, I thought an offer of a voucher for a future stay was appropriate considering the circumstances. At the very least, a smile, apology and a voucher for drinks would have been nice.

Ulemper: see above

Fordeler: I liked that everyone was really nice. Room was great.

Fordeler: The hotel was in a great location, had great views of Lake Michigan and was very well kept.

Ulemper: There was an issue with parking where we were double billed. The issue took some time to be worked out and the staff was not as helpful as they could have been.

Fordeler: nice view of lake

Ulemper: breakfat buffet extremely expensive

Fordeler:

Ulemper: Was a bit pricey for extras. Just because we have money does not mean we are willing to spend $19.00 on the rooms bottled water, or $22.00 for 2 basic drinks.

Fordeler: Service

Ulemper: room a bit too small

Fordeler: Friendly staff for a high end hotel. Great lake view. Easy access to Michigan Avenue. Great, comfortable hotel room. Nice little touches.

Ulemper: No coffee machine in room. We know you could ask for one, but that seemed like a hassle.

Fordeler: Loved the room espresso machine, Room and bed very comfortable.

Fordeler: Beautiful hotel right downtown.

Ulemper: Lobby - checkin is on the 20th floor! Valet over night is 70 bucks!

Fordeler: Huge rooms with lovely City views. Perfect location for Michigan Ave shopping. Treat yourself to a little luxury.

Fordeler: We loved the room and how comfortable it was and the bathroom amenities were amazing

Ulemper: The front desk didnt explain to us we needed to put the key on the elevator to get to our floor and this was the first time we stayed

Fordeler: Great hotel and location

Fordeler: This is one of the best hotel experiences I've ever had. Rooms are impeccable, staff is amazing, location is perfect. Hint do not valet park...use spot hero.

Ulemper: None. Couldn't ask for a better experience.

Fordeler: I would have loved to buy fresh coffee and a lite breakfast bite in the hotel.

Ulemper: A better fitness center

Fordeler: The location

Ulemper: Everything , from ordering , to keeping the correct room that we ordered, it was a birthday celebration and they didnt do what they told, they didnt really tried to fix our experiences. The valley gave us the car back full of dust

Fordeler: Good location excellent room and gym

Ulemper: Nothing

Fordeler: The up to date facilities

Ulemper: The doormen and receptionist

Fordeler: Every one was super friendly and made sure you were definitely taken care of! I will definitely stay here again when I visit Chicago in the summer again.

Fordeler: Space in the room and staff were great.

Ulemper: Noise leeked from the door connecting two rooms