Chicago Hoteller

Fordeler: People greeting were friendly. Plumbing worked. Felt safe enough.

Ulemper: Associated food service unavailable &/or constantly changing--NOT as stated in room; tray of food left in hall on floor for the week there; carpet wet on arrival; took several hours beyond ...

Fordeler: Boutique style hotel. Extremely friendly staff, easy access to shopping and dining. Would definitely recommend!

Ulemper: Lobby Bar closed too early

Fordeler: Amazing service - the concierge went above and beyond to ensure our stay was amazing. Will absolutely return! Most comfortable beds as well!

Fordeler: Absolutely amazing! The hotel was perfect, from a wonderful room situatied within the perfect neighborhood . But what set it over the top was the hospitality! From an early checkin in, to making my...

Fordeler: The Staff were excellent. Very warm and accommodating!

Ulemper: There's no street parking, and I thought the parking in the hotel was pricey. I also thought the room rate was expensive.

Fordeler: Very hospitable. Staff very forthcoming. Nice space!

Fordeler: Very nice areas to stay

Fordeler: Everything was amazing. Incredible location. The staff were very accommodating and friendly. Couldn't have asked for anything more from a hotel. Had a lovely lake view.

Fordeler: The front desk offered us complementary water all day!

Ulemper: The parking fees were too high!

Fordeler: The location was great. Walking distance to just about anything. The hotel staff was very friendly.

Ulemper: The beds weren't as comfortable as they should be for a 4.5 star hotel.

Fordeler: Attentiveness and Friendliness of staff, Location.

Ulemper: No.

Fordeler: centrally located, and big room for downtown Chicago

Fordeler: Everything

Ulemper: Flawless

Fordeler: I LOVED everything

Fordeler: The turndown service was a nice treat.

Fordeler: Everything!

Ulemper: N/a

Fordeler: Everyone was very helpful, you never heard any hallway noise and if you ever needed anything they got it right to you /

Ulemper: The pool could of been a little bit warmer but really didn't have much time to use it .

Fordeler: The Langham's decor, staff, rooms, bar and restaurant can't be beat! Such a classy place. Best breakfast ever! Eggs florentine were fabulous!

Ulemper: Nothing to criticize!

Fordeler: Superb staff! Concierge was always attentive and helpful. Best hotel service we have ever experienced in nearly 40 years of world travel.

Ulemper: Nothing. Perfect hotel, beautifully designed. real staff.

Fordeler: great snack intervals throughout the day

Ulemper: longer operating at the longue and gym hot food for breakfast will be good if we can have them served faster

Fordeler: Bed was comfy, nice room layout

Ulemper: Service in the restaurant took too long

Ulemper: The price of the property (and all properties in Chicago) was very high due to an Encology convention. Other than that everything about the hotel was great

Fordeler: Club level was outstanding. Staff were beyond awesome. Food was great.

Fordeler: This place is so extra!! I have stayed at the London location but it had been so long ago that I forgot how nice it is.

Fordeler: Location was the best part of this hotel.

Ulemper: Room was very dark, and was not clean.

Fordeler: Hotel was beautifully appointed and in a great location in the Loop. The rooms had high ceilings and was spacious. The beds were very comfortable! Also, the front desk staff was so friendly and ...

Ulemper: Ice is delivered by hotel staff...so had to wait a bit when we needed ice. In room coffee supplies were not refurbished.

Fordeler: Staff, from front door folk, front desk, maids, and bar staff, were extraordinary. They went out of our way to help. The bathroom amenities were great, Keurig coffee maker, high ceilings, large shower...

Ulemper: There was a Marathon the morning we let. Not notified or warned. Staff tried, but we could not get a cab within blocks. Hoofed it to Union Station with luggage and girls in heels. It was stressful and...

Fordeler: Bathroom was nice, room size perfect. No view but we only slept.

Ulemper: Security

Fordeler: Clean comfortable room, nice staff. Great location

Ulemper: While the bar/lounge was nice, the lack of Gym and pool were something I missed.

Fordeler: Staff very friendly and accommodating

Ulemper: Getting to hotel was difficult because city closed street in front of hotel for construction

Fordeler: Gorgeous Art Deco silver decor. Super high ceiling in bedroom. Bathroom was absolutely gorgeous. Clean as a whistle, beautifully styled. Terrific location, close to theatre and the park. Staff very ...

Ulemper: Parking was expensive, but probably standard for the area. The construction made it difficult to find the hotel, but that's out of their control.

Fordeler: The bed was very comfortable, bathroom was roomy and very clean. The staff was super nice.

Ulemper: Street was under construction including the overhead train line. The street was noisy due to construction, the windows were dirty. I thought the price should have reflected all that and be adjusted ...

Fordeler: The room was very nice!

Ulemper: The bottom of the bathroom vanity was a little dirty. I took a towel and cleaned it off and you can see in the shower in one square mold was setting in. Rm 301 bottom of the back of the shower...

Fordeler: The bed was very comfortable

Ulemper: Microwave should have been included with the room.

Fordeler: The staff were very friendly and helpful. The room and beds were very comfortable.

Ulemper: The shower could have used a safety mat and grab bars.

Fordeler: -hotel was extremely well located, just off Michigan Ave--and close to Millenium Park--and close to shopping -quality of hotel approached 5 star level---bedding was most comfortable, towels were fluffy,bathrobes were high quality,

Ulemper: bar was quite quiet at night

Ulemper: Staff didn't seem to engage with guests. They seemed disinterested.

Fordeler: Staff, rooms and location

Ulemper: Can be on the expensive dide

Fordeler: the staff were very friendly and accommodating.

Ulemper: The shower. It wasn't possible to have a proper shower without having to press your face into the wall of the shower cabinet and then the water just hit your head. We asked for the shower to be looked at as it couldn't be angled down. Wasn't done

Fordeler: An excellent facility with exceptional staff and offerings. Loved the outdoor seating arrangement.

Fordeler: Great location! Visited Wrigley Field and access to the Red Line El was close and easy to find. Did not need other transportation. Loved having coffee in the room - a big boost for getting up early.

Ulemper: Cannot think of a negative

Fordeler: Room

Ulemper: Yes, they have placed excessive hold on my funds, over $350. They cannot explain, and don't return calls. It has been over 5 days now and no answers.

Fordeler: It had the most incredibly comfortable bed i have ever slept in , we felt like we were sleeping on clouds.

Ulemper: I wish it had a swimming pool

Fordeler: I loved the security features the hotel had. You could not even use the elevator without having a room key. You also needed your room key to access the fitness center. I loved my stay there. It was great.

Fordeler: location was perfect and in walking distance to a variety of shops and restaurants.

Fordeler: Location

Ulemper: Cost of Valet parking. $71 per night seems a bit high.

Fordeler: Luxury

Ulemper: YES, THEY PLACED A $125 ON MY DEBIT CARD FOR 1 NIGHT, WHICH THEY STILL HAVE ON. THEN THEY PLACED A $225 HOLD ON IT FOR THE 2ND NIGHT, WHICH THEY STILL HAVE ON IT. THEY ARE TYING UP $375 OF MONEY. I DON'T UNDERSTAND? PLEASE HELP

Fordeler: Outstanding staff. Made you feel very welcome at their property !!

Fordeler: Excellent location, very clean, friendly stuff.

Ulemper: Breakfast wasn't exiting.

Fordeler: Very comfy bed and pillows

Ulemper: $15 nightly resort was a bit excessive because there is no pool just a workout room

Fordeler: The location of the hotel was amazing. The bed was super comfortable and the room was huge. We got a free cocktail each night we were there. Would definitely recommend.

Ulemper: The breakfast could have been better

Fordeler: I love that personalization that I received via being text. Also love the kinzie coins for the bar. Staff was very helpful

Fordeler: I loved sitting on the chaise in our room, it was big enough for my husband and I both to stretch out on and look out to the city. I really liked how breakfast was on our floor and we could just walk ...

Fordeler: Great location, very convenient for a walk in downtown Chicago without having to rely on public transportation or taxi. Very nice and clean room, convenient bed, good breakfast.

Fordeler: Exceptional hotel in a great location. Staff had a great attitude and was very helpful. Breakfast was top notch.

Ulemper: Nothing that I can think of.

Fordeler: Morning coffee was excellent and offered on every floor with some delicious pastries The bed and pillows were comfortable and the hotel was very clean. As a past Chicago resident and frequent ...

Fordeler: Great location , excellent facilities , very friendly and helpful staff

Fordeler: ideal location for exploring the Loop area Navy Pier etc.amazing staff

Fordeler: Great location.

Ulemper: Very thin walls, no TV in the room, and staff came by at night to request that we quiet down.

Fordeler: Location

Ulemper: A lot of updates/repairs needed. Horrible view from our room.

Fordeler: Very friendly staff

Ulemper: Hot tub was cold most of the time both of them

Fordeler: Nice new feel.

Ulemper: Had frightening late night intrusion into room, suspect porter placing baggage into wrong room then coming back later to remove baggage switching on lights.

Fordeler: The pool and jacuzzi and the gym with basketball court.

Fordeler: Design, function, layout and the details

Ulemper: No room patio furniture, no pen and paper at the desk. Some of the architectural details didn't work out too well.

Fordeler: Three swimming pools

Ulemper: Paid for a city view but was on 8th floor looking into an office building. The first nite the room was warm and hard to sleep but in morning we talked to front desk and temperature issue was fixed. ...

Fordeler: I love this hotel! Great staff, great location! The indoor and outdoor pool and fitness center are amaging!

Fordeler: River walk is near the hotel and there are many choices for food drink and views.

Ulemper: The window were so dirty you could barely see out of them. Would have liked a room with a better view.

Fordeler: Pool, sun deck

Ulemper: Difficult finding the pool towels

Fordeler: Workout facilities.

Ulemper: Price - expensive for 3 rooms.

Fordeler: The pool deck was beautiful and well maintained. Also, the property backs up onto a fairly secluded park that has a small walking area, a children's park and a dog park. This area also has a ...

Fordeler: The staff were very nice and helpful.

Ulemper: We felt very mislead by the marketing in particular of a rooftop pool, which was more of a pool on a terrace with a very limited view. There was no rooftop access for hotel guests. We paid extra for a balcony and there was no smoking or outside furniture.

Fordeler: The pool as well as the balcony.

Ulemper: Late night food options were too expensive for what is included and there should be more options in general.

Fordeler: Everything - it is a very well present and run small hotel.

Ulemper: Not applicable.

Fordeler: Clean room, nice location, friendly staff.

Ulemper: Room is a little bit small

Fordeler: Staff members are friendly and helpful. They allowed us to store our luggage after checkout until we had to catch a train. Bellman also got a taxi for us for our trip back to the train station. There ...

Ulemper: The room we stayed in didn't have fridge or microwave. Not enough information about room amenities. We packed a hair dryer that we didn't need.

Fordeler: Excellent location and friendly staff. Great rate for the area.

Fordeler: Area and staff

Ulemper: Nothing

Fordeler: I like the fact coffee was delivered to our room and they had an Alexa (from amazon) in the room and could make requests through there. You also receive a phone number you can text at anytime about ...

Ulemper: The hard beds but the soft sheets made up for it.

Fordeler: Great location and staff were very nice

Ulemper: Not enough coffee in the morning.

Fordeler: Great decor and attention to detail. Very comfortable bed!! Trendy hotel with all the necessary amenities. Great restaurants nearby.

Fordeler: Great to have free coffee delivered each morning.

Fordeler: Furnishings were ultra modern and whimsical. The bed was very comfortable and sitting room was great! The staff were exceptionally helpful. We were in walking distance of Navy Pier and the Chicago ...

Fordeler: Great location, comfy bed. Quiet. Good restaurant and bakery downstairs. Super friendly and helpful staff. Great value for the price.

Fordeler: The staff was friendly and helpful, the room was comfortably sized and clean, and right in the heart of downtown. 2 blocks from Michigan Ave, one block from the train, just perfect. Bathrooms were amazing too.

Fordeler: Huge, quiet rooms, amazing location, excellent staff, huge gym

Fordeler: I booked this hotel for a small getaway for my partner and I. We loved it!! The room was amazing and so was the gym! The hotel also holds on to your luggage for you after you check out. We decided ...

Fordeler: Great location, 1 block off Michigan Ave, newly renovated, rooms were beautiful, friendly staff, highly recommend

Fordeler: Morden style

Ulemper: We were promised city view but didn't not get it. Swimming pool is small and not goes with hotel style. It was crowded. We went twice and was not able to use it beacuae of too many people and did ...

Fordeler: The bed is comfortable, the design is modern, cleanliness of the bathroom. The location is very good, near the restaurants, shop and public transport.

Ulemper: More variety for the breakfast, provide more water in the room.

Fordeler: Great location

Ulemper: No

Fordeler: The bed was very comfortable. Love the noon checkout time & light sensor.

Ulemper: Couldn't find the coffee pot to make tea & coffee. Asked during checkout & they assured it was under the end table. Probably should make it more visible. Could not get a dial tone to ...

Fordeler: Everything, very classy

Fordeler: Room very clean. Bathroom clean and great size. Bed was comfy. Accommodating.

Ulemper: Pool and pool area was so small!

Fordeler: The staff was really nice

Ulemper: Overall it was an ok experience. When we first arrived our room was not ready and we had to wait 1 1/2 hours for it. Plus our room was right in front of the hospital and we heard sirens all night long.

Fordeler: Location was phenomenal, close to great sights, shopping, & food. Rooms were spacious & clean, staff was great.

Fordeler: Clean rooms, comfortable beds and nice room size! Since I was traveling alone, I also liked the lobby location on 2nd floor for safety and security reasons.

Fordeler: they don't have a restaurant service but the deli on the corner was very good!

Fordeler: The staff were very helpful with directions to events and the quickest and easiest ways to get there, hats off to the concierge, Greg 'Showtime' the man is the best. He's friendly and ...

Ulemper: The room temperature was always too cold throughout the stay one day before we left for the day at 10 am we turned the thermostat up to 82 degrees and when we returned at 7 pm the room was still ...

Fordeler: Friendly staff - from arrival to departure, everyone was helpful, appeared genuinely happy to be there. Blue line station a stones throw on the door so easy to get there from O'Hare. Good size ...

Ulemper: Limited public areas to relax in. For second time, I ended up adjacent to elevator. A bit noisy.

Fordeler: Staff were really friendly, the style of the hotel was classic with wood panelling. Location excellent and very close to the 'BlueLine' direct train access to/ from ORD

Ulemper: The room was a little cold and the air conditioning/ heating had no effect. I just turned it off and the room warmed to about ambient. I did not report it as I was only there a few hours and it ...

Fordeler: Hotel is very convenient for the financial district. Staff are knowledgeable and courteous. The restaurant is very good with quality food and a very good breakfast.

Ulemper: Being someone who needs to be at the office as early as possible then I would prefer to have the breakfast restaurant open from 6.30 am.

Fordeler: The staff were really helpful and welcoming when we arrived and in my emergency of carelessly losing my handbag in a taxi at the end of my stay, they could not have been more concerned and helpful. ...

Ulemper: The map of downtown Chicago given by the hotel was so inadequate! Not really helpful. The city should put up tourist signs on the streets to help visitors find their way around to the attractions, ...

Fordeler: Free upgrade. Super friendly and helpful staff. Restaurant attached to hotel was great for brunch.

Ulemper: Air con in the room was really loud and quite ineffective. Coffee was not great.

Fordeler: The staff was very helpful, especially 'Showtime', who is a bellhop at the location. He was always friendly and will give you advise about how to get where you are looking to go and what is...

Ulemper: The room was noisy. We could hear the bell and the door of the elevator slamming everyday. We could also hear all the doors of other rooms slamming on our floor. You will also hear the sounds of ...

Fordeler: Excellent staff! cafe attached to it serves great food

Fordeler: This boutique hotel was modern and pleasant. The rooms were very nice and the staff was helpful.

Fordeler: Location

Ulemper: One elevator was down

Fordeler: large rooms

Ulemper: in room coffee

Fordeler: Location and cleanliness of the facility. Very upscale and spacious.

Ulemper: Billy the luggage room guy on the 2nd floor - ignored me and then tried to give clever non-answers.. he should be fired.

Fordeler: Location is perfect

Ulemper: One item that was very dear 'disapperad' after room cleaning was done. I inquired right away and it has been not found. I still cannot believe this happened in a such high end hotel.

Fordeler: The location was exceptional. Very near the theatres and Millennium Park.

Ulemper: The parking does not included as well as the breakfast

Fordeler: Very professional environment

Ulemper: i waited over 25 minutes to retrieve my car from valet and I had to take Uber to my appointment so that I would not be late.

Fordeler: The room was very comfortable. Perfect locatin. Right in the middle of every thing. Very help staff.

Ulemper: Wifi wasn't great. But its there. And having a family it would have been nice to have a pool.

Fordeler: Staff was great; food was fantastic as were the conference halls. The rooms were spacious and nice.

Ulemper: Upgraded room bathroom could have been nicer (bathtub / shower combo small) and wifi in the conference rooms was not readily available.

Fordeler: Exceptional service - every team member went over & above to anticipate our needs. We will be returning!!!

Fordeler: Free Boarding Pass Computer Printing station was a bonus. Starbucks in the lobby that was not overpriced. The view was Perfect

Ulemper: Water on site tasted funny, Used bottled water.

Fordeler: Hotel was spotlessly clean and the room was lovely. Room air conditioning was great, it was quiet at night and easy to control. Great to have an iron in the room already and a decent hairdryer too. ...

Ulemper: Would have liked a fridge in the room without minibar to allow storage of shop bought drinks. The sink in the bathroom drained extremely slowly.

Fordeler: Hotel employee was wonderful and made sure we had everything we needed

Fordeler: the restaurants

Ulemper: $67 per day to park the room was really small $--- for two nights + $67 per day for parking??? I have stayed in MUCH better hotels for MUCH MUCH less money

Fordeler: Staff was great. Decor was very nice. Location was amazing.

Ulemper: Pillows were too soft for our tastes

Fordeler: Location was good. Staff was friendly.

Ulemper: Onsite restaurant was too expensive The mattresses were too firm Toilet handle was broke

Fordeler: Great location

Fordeler: Good view of Chicago River from bedroom

Ulemper: breakfast expensive (good cafe for breakfast just along the street)

Fordeler: The eggs were to well done, the lunch was good. The staff wes very good and friendly

Fordeler: Location location location! In room coffee and river view

Ulemper: Valet parking guys where clueless. We ended up parking at aqua and walking three blocks with our luggage.

Fordeler: The location was perfect. The view was unexpected but great. The customer service was outstanding.

Ulemper: shower/bathroom could have been cleaner. Mini fridge went out on last night and was making a loud racket it was pretty late so we just unplugged and reported when we checked out.

Fordeler: View was great. River North is always a great place to stay. Trump tower in full view, attracting some demonstrators. But relatively controlled. The hotel is in a GREAT location, and has very ...

Ulemper: Homeless people near the area. They are harmless, but it was a sad sight.

Fordeler: The hotel was very nice and clean.

Ulemper: From the time I arrived all I heard about was 'the wedding' which seemed to take precedence over everything and anyone else. Upon arrival I was informed by the valet that not only was ...

Fordeler: They were very accommodating and the rooms were very clean and nice size.

Fordeler: Everything in the room will be good! view is the best!!! Location is the best of the best!

Ulemper: When we check in, nobody tell us about breakfast, it is not include. When we check out we we're waiting car about an hour, the gay on the destination almost lost our parking ticket!

Fordeler: Staff! (Mainly the room service staff! So friendly and nice with our kids!)

Fordeler: Great location, near the Magnificent Mile. The rooms were clean, the bathrooms were good as well. The rooms were quiet, the beds comfortable and we have a good night sleep.

Ulemper: The valet parking, like most hotels in Chicago is very expensive. There is no breakfast at the hotel.

Fordeler: The staff treated me like a VIP - every time I left the premises or returned, there was a staff person to open the door. Very accommodating! I liked the décor of the room as well - modern and ...

Fordeler: Location. Large room for downtown Chicago. Comfortable for family of 5. Staff was friendly and helpful.

Fordeler: Comfortable bed! Nice bathroom; enjoyed the xtra sitting area with 2nd TV; LOVE the 2:00 checkout time! Great location!

Fordeler: Very friendly staff. The location of the property was superb. Valet service was prompt. Really great to have a checkout time of 2 pm.

Ulemper: We thought the parking fee of $65/day was very steep.

Fordeler: The location

Ulemper: Wallpaper in room was falling off. Finger prints left on cabinet. Not impressed

Fordeler: Room was comfortable and clean. Staff friendly and helpful.

Ulemper: Outside noise was an issue at night.

Fordeler: Great Location, Good staff, Design Room

Ulemper: A bit pricey, air con automatically turn off and on all the time.

Fordeler: Location

Ulemper: Check In was 1 hour late should have been 2:00 Not passed 3

Fordeler: Location and staff-front desk extremely helpful

Ulemper: Carpet was a little worn and we had a handicapped room so shower was a little funky-otherwise great

Fordeler: My favorite part of this hotel was the staff. Hands down incredible service. If you need any guidance on dining or things to do, speak with Tim at the concierge desk. He's so sweet and helpful and really made our stay over the top amazing.

Ulemper: Not a darn thing!

Fordeler: Loved the Happy Hour prosecco pour with the hotel manager. The coffee bar in the morning was also great!

Fordeler: size of the hotel; coffee in the morning; quiet

Ulemper: You had a lot of different prices. I paid too much. My colleagues paid less for the same thing on the same days.

Fordeler: Clean confortable room, daily manager specials in bar, comfortable bed and nice linens.

Ulemper: Rooms are on the smaller side. Close to the CTA line so a bot noisy when trains go by

Fordeler: Very clean...concierge was very helpful.

Ulemper: The price to park your car was a little outrageous. Then, they didnt take my card, they were only taking cash so i had to take cash out of the atm and got charged to use the atm so not only did i pay 63 dollars to park but also got charged to use the atm.

Fordeler: Great location! Good coffee. The room was nice and clean.

Ulemper: Definitely recommend

Fordeler: The staff makes this a pleasant stay.

Ulemper: Our room was small, and the bathroom was tiny

Fordeler: The staff went out of their way to be friendly and helpful toward us. Delicious water available in the lobby as well as a tea/coffee bar in the morning and drinks reception in the evening. Free yoga mat for use in the room and yoga programming on the TV

Ulemper: The location would be nice if you are going to theaters, but a bit of a walk to other attractions (Millennium Park, Navy Pier, Museums, etc).

Fordeler: The service was great, the room was nice and the bed was comfortable.

Ulemper: There were a lot of simple things that came at extra costs; bottled water was not included, wifi was difficult to access and breakfast was not included

Fordeler: Friendly and helpful staff, beautiful decor, great location and best of all, every day at 5 PM they have a complimentary prosecco happy hour!

Ulemper: The room was a little smaller than expected and needed more drawers to store clothes. Also, there was a face towel left behind on the floor by the TV unit when we checked in. And one day the carpet had some grass in it after being cleaned.

Fordeler: That it was close to everything

Ulemper: That they didn't tell me a bout the bar at the room and how exspencive it was and when you take a shower for so long the smoke detector go off, and also they charge you for something that you didn...

Fordeler: Great general areas for sitting and chatting with friends

Ulemper: Small bathrooms

Fordeler: Loved the complimentary prosecco at 5 PM everyday. Exactly what was needed after a day out.