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Rooms were clean $53 for valet and they brought down the wrong car 2 out of 3 times. Both times I waited for more than an hour when the entire purpose of the valet is to save time. Half of the staff was excellent and the other half was rued.
Free bottles of water!! Very clean. The whole process was flawless! No breakfast options... Even fruit would have been a nice touch
The Front staff made this place, really nice and very helpful. The location was great and made getting around Chicago a breeze. Next years Microsoft Ignite conference I will be booking at this Hotel again. Next time though I will remember to get a room with a fridge!
I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).
The location was great and checking in and out was very easy. Complementary water bottles were also great!
The staff are friendly and helpful. The room is clean.
Service, business center, cleanest
Most things we wanted to see were just off the L, we had to walk 6 blocks maximum. There was a lack of dance bars for people our age without a ridiculous cover charge
Clean, professional, great guest services! The restaurant next door had terrible service. The hotel however was great!
The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
Noisy elevators dinging loudly throughout night, guests speaking loudly in hallway, staff not very helpful
Nice clean rooms Parking was terrible
Central location Nice view Quiet room
The view and the equipment of the hotel No breakfast provided
Room was nice, roomy bathroom, clean. Good location. The staff was nice. Roof top bar was enjoyable with good food and drinks. Price to keep the car over night was expensive.
Central location, nicely decorated, friendly and helpful staff
Loved the staff at the Hyatt! They were amazingly helpful, especially Ariana who was there no matter what we needed. From the valets to the housekeepers they were so wonderful. The business center was very helpful and the latte's were delicious. The room was really quite loud. The air conditioner would kick on and wake me up several times a night. We were also close to the elevator (which I know is unavoidable) and could hear word for word the conversations in the hallway. This made for a rough night's sleep.
The overall experience was great - facilities, location and staff were wonderful The corner lounge was strange in terms of food offerings, everyone shows up for breakfast expecting to find dry cereal, bananas or a pop tart. Get rid of the candy and party mix and offer a minimal continental breakfast.
The staff was awesome being able to get some obscure requests. The bed and pillows weren't very comfortable. And there weren't that many amenities.
Well thought out hotel experience; great rooms and unique decor. It's a nice home away from home.
Great location--close to everything we needed. Super friendly, helpful staff. Very comfortable accommodations. The bathroom was poorly separated from the bedroom. With a gap above the hanging door to the bathroom area and a much bigger gap above the glass door that made up the toilet room, it was almost like we were in there together. Not very romantic.
air, food, location
I like the service at the front desk There were several employees at check in making sure no one is waiting. Rooms are excellent. They even upgraded me to a suite. Their executive lounge was extremely crowded and service was very poor there. Food was not getting replenished in time.
I like the location the best. Breakfast was ok but maybe offer more choices. Room had a mold smell and door locks were very loud when closing.
Free breakfast in the morning. The eggs were questionable though. My toilet didn't work.
Having managed a hotel myself previously, I was pleased with how friendly, helpful, and quick the staff were in their attention to guests. Very clean and welcoming.
It's in the financial district downtown, the only con is location, it's very close to wills tower, millennium park, etc Rooms are extremely small, you can barely move around the bed, the bathroom as close to no space for putting your makeup or curling iron etc. the noise level is bad, at 03:00am Sunday night early Monday morning some girl was screaming and shouting on the phone, telling her friend or family to come get her. Unacceptable this went on for at least 15 minutes, I wanted to call security on her.
1) Walls were so thin, we could hear neighbors talking on phone or to each other. 2) The sheets/bedding were like sand paper. I am not spoiled, so believe me when I say, that for a hotel of this price, they could have at least used a better quality of bedding. 3) The design of the hotel (rooms and common areas) is "tacky modern" -- Not sure who thought this looked work? 4) In short, spend your $250 else where and get a much better experience. On a scale from 1 to 10, I would give this stay a 5.
We enjoyed the location We didn't like the initial room. It smelled terrible and was tiny. The bathroom door was an inch from the toilet when it opened and there was no room to put our bags.
They gave me a bigger room when they found out it was my birthday. The room is nice. The lobby is spectacular. I could have spent a day relaxing in the Living Room. No problems really. Not much of a view.
Very posh, clean and pleasant stay. Will stay at this place again in the future. Being a very busy weekend during our stay, only a king bed was available instead of the double bed we requested. Reception was very nice and sent us a roll away bed without charge.
I loved our stay. So chic with a cool, modern, vibe. My kinda place. As a city girl, I appreciated the slanted bathtub that fully covered my body. It was nice to take a bath. Being on the inside of the courtyard was perfect for light coverage and news coverage. The bed was super comfortable and the room, no small, was hip and wonderful. We stayed for New Years Eve and just walked to all the festivities. It was perfect.! If people were loud, or had more than 5 people in a room, you could hear them through the wall clearly. You can also hear clearly outside the door. Also, the plumbing makes for great water pressure, but the downside is that you can hear loud plumbing through the walls when someone runs a bath or shower above you.
Friendly staff Comfortable beds and rooms Convenient location Expensive wifi Expensive in-room dining
Beautiful hotel with a great location. Staff was very friendly and helpful. I expected more for the price. We were upgraded when we checked in, which gave us a larger room. The bar in the front lobby was extremely expensive, had it not been so overpriced we would have spent more time there.
Clean room, with plenty of supplies Small room, worked for a one night business stay, but wouldn't have worked for a longer stay.
Everything was in working order, staff was super friendly & professional. From the valet to the concierge to the bartender, they all made us feel taken care of! They asked the reason for our stay & we said it was our friends bday. They sent up a bottle of wine & a dessert for the bday girl. I was asked whether I wanted my receipt printed or emailed and I said emailed. I haven't received it so idk what my bill is yet :-/
Downtown location. Liked the Bliss toiletries. Modern touches to the room like the uplighting under the bed and illuminated art. Very cool lobby and bar. Very small sink. Dated room. View of a back alley from our room. Small bed, no coffee maker. Small room. Way over priced for the quality.
The ambiance of the hotel was fabulous ! Room was large and comfortable. .
I travel to Chicago several times a year and I have to stay this was the best hotel I've ever stayed at. It is modern, clean, quiet and very centrally located. The most impressive thing is the staff. Everyone (from the front desk, to the cleaning ladies, etc.) is extremely helpful, polite (always say "hi"), ... I would definitely recommend this hotel to anyone!
Very clean, nice room. Glass door on the bathroom let light in. The bed hurt my husband's back.
Loved the breakfast, definitely eat it! Great location to everything in the city. Room was comfortable and whole place was very clean. The lobby set-up. It's too small to handle a large crowd, especially if more than five are waiting to check-in.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
Great facility Hard to locate and access by car.
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
Room was exceptional. Great bed. No receipt at checkout. Odd location.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals