Location. Location. Location. There should be free WiFi in all rooms.
sentral beliggenhet internett-tilgang burde vært en del av prisen
Beliggenheten Døra var ikke låst og sto på gløtt da jeg kom tilbake siste kvelden. Jeg sa i fra til rengjøringsassistenten neste dag, men hun forsto ikke hva jeg mente. Hun kom 3 ganger før utsjekkingstid siste dagen og spurte om jeg skulle reise snart da hun skulle ordne rommet.Hun påsto at hun ikke visste når utsjekkingstiden var.
Sentral beliggenhet, greit med butikk der man kunne kjøpe diverse, og kjekt å ha anledning til å spise frokost på hotellet. Var ikke fornøyd med servicen på hotellet. Dessuten virker det som det er problemer med internett siden og koblingen til hotellets booking system. Jeg hadde bekreftelse på at jeg hadde bestilt hotell i juli, men på hotellet stod det at jeg hadde bestilt i oktober. Dette bør sjekkes ut.
Liked: - Location of the hotel, right on a Michigan Ave - Professional staff - Big and clean swimming pool Did Not like: - No laundromat facilities onsite (important for me with family of 5 and extended stay) - Outrageous rate of $56.00 parking rate for 12+ hours - Have to pay to use the exercise facilities
A Very Walkable City with wonderful waterfront area and Great Food at Lou Malnati's and Gene & Georgetti. Museums, Aquarium, Planetarium, Soldier Field, Jazz Clubs and Great Restaurants...Everything is centrally located in and around Grant Park which is right across the street from the HILTON CHICAGO. The bed pillows were AWFUL! mushy and no support. A minor point, that would NOT prevent me from staying there again. My biggest CON was the cost of parking $56/day (self park) or $70/day (valet), for the cost of the room it should be included. Also in-room WiFi is an additional charge, should also be included.
Good room rate. Staff was very friendly.Very good location. Very disappointed that we were not informed of the very expensive over night parking fee.
My hotel was right acros from the park..a short walk from the museum and aquarium, as well as a ferry to the pier! The room was clean and large, and the staff was friendly and helpful. The lobby was beautiful! Hotel also has a large pool..was over all very impressed, would stay again on a return visit! That I had to leave!
The location is good: close to subway, next to park, easy to get food to eat. I thought this is a 4-star hotel. When I saw the entrance of this hotel, it looks like 4-star. But when I got into the room, I thought I was in a 2-star Inn. The coffee maker is dirty, full of dust. The computer is not working and not able to off screen. The decoration of the room doesn't look like 4-star. Also, when the guest at next room used the bathroom, the loud "boom" sound would shock you. The WiFi is only free at lobby. The speed is really slow. When I refused to pay $30 for upgrade room with WiFi, the staff looked not happy. My teen girl was very disappointed for her trip to Chicago. She always wants to stay in hotel but this time she didn't want to stay longer.
The proximity to Grant Park is great! Responsiveness to room requests were slow to non existent. I had to make three requests to have extra pillows delivered to my room (one request in person to the front desk staff, one to housekeeping, and one using the mobile app). I thought that was a bit excessive to get two extra pillows that I was told would be delivered the first time I walked down to the lobby and asked in person.
Glasses which were used and kept aside for replacement were again kept in the same position for usage. they were not replaced just like any other utilities. overall very nice place
Loved the Luxurious Amenities this hotel offers. Our room was comfortable, cold, and dark. All we needed was a fan to soothe me to sleep and upon calling the front desk, they delivered a fan to our room. Only negative I have is that our room had poor lighting. I'm a makeup artist so lighting is key for anyone to put on makeup, let alone a professional makeup artist like myself. Upgrade the lighting please!!
Beautiful view and rooms Rooms got hot at night and had to shower to feel better about it
If you are into architecture, this place will wow you. The intricacies of the interior decorations, the ornate massive stair case from the lobby to the second floor was something to behold. The rooms were a little tight but enough. Will definitely stay there again in my next trip to that city. Nothing.
The staff was friendly and remembered me by name. The room was much smaller than expected for the Hilton. Parking is OUTRAGEOUS!
Staff, room, location. Only one kiosk to get coffee in the morning. You need to fix this. There is no reason it should take 20 min to get a coffee and pastry in the morning.
Good location, comfortable
Great accommodations for the price, friendly staff with awesome recommendations, clean and in a great location. Would definitely recommend! Only real negative was that the room was constantly too hot with no way to adjust heater or turn on air conditioning. Had to have the window open the whole time to keep temperature down and was still way too hot. Microwaves to reheat food would also be a great addition.
My room had a beautiful view and the staff were extremely helpful and friendly. Decor is a bit dated and the pool was a too green for me to feel good about swimming in it.
Housekeeping, doormen, and one front desk clerk were very nice. Bedbugs and other staff debating it with me.
Location Value for the price. Kind of old facilities. Don't offer.breakfast as an option. Very expensive parking
Location location location! We were so pleased with how close we were to all the attractions we wanted to see. Walking distance to everything! The staff was more than amazing; kind and helpful. We hadn't intended on using the pool but if we had we would have been disappointed bc it was closed for 48 hours (the length of our stay).
It was a clean place to lay your head at night. The staff was nice and courteous. The TV and refrigerator were modern and worked well. The construction around the hotel is pretty scary. The heating system of the hotel is ancient and it was hard to get to a comfortable temperature without opening the window.
The staff was very friendly and were in a great location.walking distance from many museums. The bed was hard and awful. The hotel was in severe need of renovation. Not your typical 3 star hotel. More like a 2 star. Other guests are loud and the walls are paper thin. I would never stay here again.
great location Sheets too short, wouldn't stay on bed.
The staff was excellent. ALL staff members were superior in their performances from checking to cleaning staff everyone was helpful. The concierge service was extremely knowledgeable of the area and transportation and very helpful. The new construction taking place in the hotel.
Location is excellent for access to all Chicago has to offer. They are renovating and the construction noice was a bit tedious. My room was clean and adequate but there were visible signs of disrepair. Cracked drywall, buckled ceiling and signs of water damage on one wall.
Nice pool. Parking was overpriced and when I asked the receptionist for assistance in locating cheaper parking, she told me that I would just have to walk around and find it. The security guard was very helpful in assisting me with that. Turns out a cheaper parking garage was actually next door. Got into my room to discover that they checked me in for the wrong room. I had ordered and had a confirmation receipt for a standard double, she had given me a single queen. When I tried to call down from the room phone, I could never get through to the front desk. When I called from my cell phone as a new customer, I was able to get through and it took some arguing and reluctance on the clerk's part and a long hold before they would honor the receipt I had for the room I paid for. I had ordered and paid for my room over a month in advance. No hotel restaurant or bar, which forces you to go next door to the Hilton and discover how much nicer their place is. I will not be staying here again.
Great location and valet parking is great after long drive "Historic " structure inside
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
Rooms are pretty clean and comfort Staff was really bad, they treat you in a bad way, they didnt provide any help, they charge you for everything. I asked for a double bed room and they charged me extra 20$ even I requested the room weeks ago, Internet isnt free and is really expensive.
Great location, clean room, friendly service Food service only began at 6am.
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Easy parking at lot next door. Easy unload in front of hotel. Great staff at hotel helped with transportation and restaurant choices. Hotel had large rooms and big bathrooms with large modern showers. Hotel allowed us to check our bags and leave them at hotel after checkout on Sunday so we could sightsee all day and get car out of parking! City noises all night but we were too tired from all our activities to be affected at night! No pool or hot tub but we knew that ahead of time. Overall best big city hotel experience we had!
Great hotel, well updated. Nice bathrooms and beds. The restaurant downstairs was incredible. The best smoked salmon Benedict I've ever had! Will go back.
Walk in shower was nice, bathroom very spacious. Bed was comfortable. Nice location to restaurants and the river. Staff very helpful, especially Dan. Dan was awesome and helped us book another night so we could be in the city longer. Good price too. A few shower tiles were dark, possible mold. It only had one door so water splashed everywhere. A palm-sized piece of the wall was missing and FYI if you don't want to hear street noise such as sirens and honking ask for a room away from the street, you won't get the best view but you'll be able to sleep without interruption.
Very pleasant and helpful doorman. The breakfast and the way it was served couldn't be worse.
Loved it all! Our new favorite place!
Room and facilities Breakfast was unacceptable...a bed&breakfast have million times better breakfast
Close to train stop. Nice hotel. Fan noise very loud - rattled.
Spacious,luxurious, close to a lot of great sites such as the museums and shopping and site-seeing places. Great to have breakfast included in the price of the room! Not very helpful at first with the parking for the workers didn't know the streets well to give directions to the parking garage and were really trying to have valet parking as the only choice at twice the price at $44/day!
The hotel was beautiful and in a perfect location - within minutes of everything there is to do in Chicago. The number one reason I will go back to Hotel Blake is the concierge, Showtime. This man knows everything there is to do and will go out of his way 100% of the time to help you out. We had an amazing time and can't wait to go back. I can't think of a single thing.
Hotel was very well kept; rooms were spacious; location was great for business Hard pillows, hard mattress, street and hallway noise
The staff was friendly , I asked for an extra mattress for my child and they sent it immediately and at our arrival night it was rainy and the door man gave us umbrellas to use.The location of the hotel is good too. 1- The breakfast was poor and it was at the reception area (no room for breakfast), It shouldn't be called continental as they serve only donuts and croissant with canned juice and coffee. 2- the room has no fridge, 3- the coffee maker was in the bathroom.4- the internet was so slow. 4- parking costs $44 a night which is too much though all the 4-5 stars hotels I have been to around the world have their own free parking lots for hotel costumers.
Hotel's location within walking distance of everything. Spacious rooms and nice decor. Friendly staff. We'll come again!