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The main lobby and bar were beautiful and relaxing areas and the hotel is well maintained and clean. Rooms and bathroom were very small and the building is definitely an older building. That being said, the interiors were clean and well taken care of, and the common areas were very well kept and beautiful.
Gorgeous lobby with polite staff. The bed was incredibly comfy and the room fairly clean. We had a room that shared a door with another room. It was EXTREMELY loud despite the gentlemen next door speaking in normal volume levels. They had their tv quite low, yet we could hear every word. It made us very uncomfortable. We chose not to make a fuss out of it since we had a terrible drive in and we were only staying one night. The bathroom was TINY.
Décor in the lobby was fantastic, staff in the restaurant were wonderfully attentive. Excessive noise due to an event with 200 high school and young adults. They were allowed to run up and down the stair wells until 4am even after complaining to the front desk. I expected the Palmer House to be luxury accommodations, but found in reality they do not care about their guests. Host at the Honors desk was very short and abrupt.
Location was great. Near millennium park and downtown attractions Never experienced worse hotel staff than this. From the bell man to reception to guest services
Walk into the grand lobby and you feel like you're part of Chicago history. The rooms are a little small.
Location Beds were lopsided, couldn't sleep on it.
In the middle of everywhere I needed to be! Near read line, near great restaurants and near the bean. Bed was a bit too uncomfortable and no water pressure in shower.
The check in was smooth and easy. Our attendant answered all of our questions and made great suggestions for food and activities. I will say, i had the BEST caramel macchiato at the Starbucks that is in this hotel. I told the barista then, and i'm saying it again now, it was hands down the best! The bed seemed really firm which is unusual for hotels, usually they are plush.
Efficient and clean
The hotel is historic, but apart from the lobby, which is impressive, the historic details are not well preserved, so overall it feels less like a grand old hotel and more like just an old and run-down hotel. The room was small; carpet was worn out; drapes hideous; no fan in the bathroom; a tray of junk food was set out on display front of the bed, which could not be moved without incurring a charge, so it was like we were sleeping in a convenience store.
We had a lovely room, very well decorated. The bed and pillows were very comfortable. It was quiet and the staff was extremely personable whenever we came across them. The lobby itself is worth a visit. It's like stepping into a guided yesteryear. The paint on the back of the bathroom door was flaking. The tv is too small and it was hard to get the remote to work with it from the beds.
Incredibly beautiful hotel. The lobby is a masterpiece. I felt like I was transported in time...with modern amenities close by. Wish there was a refrig in the room but other than that, this trip was perfect. I plan to visit The Palmer many more times.
Beliggenheten Døra var ikke låst og sto på gløtt da jeg kom tilbake siste kvelden. Jeg sa i fra til rengjøringsassistenten neste dag, men hun forsto ikke hva jeg mente. Hun kom 3 ganger før utsjekkingstid siste dagen og spurte om jeg skulle reise snart da hun skulle ordne rommet.Hun påsto at hun ikke visste når utsjekkingstiden var.
Location. Location. Location. There should be free WiFi in all rooms.
sentral beliggenhet internett-tilgang burde vært en del av prisen
Sentral beliggenhet, greit med butikk der man kunne kjøpe diverse, og kjekt å ha anledning til å spise frokost på hotellet. Var ikke fornøyd med servicen på hotellet. Dessuten virker det som det er problemer med internett siden og koblingen til hotellets booking system. Jeg hadde bekreftelse på at jeg hadde bestilt hotell i juli, men på hotellet stod det at jeg hadde bestilt i oktober. Dette bør sjekkes ut.
the location of the hotel and front office help. the poor services in the hotel.
Very helpful staff, clean rooms, chilled water was a nice touch along with other guest facilities.
Free wi fi, the pub beside the hotel, ubication, facilities, free water, lobby View from the window,
no frills, very comfortable, very close to train for airport. no dislikes
Wide variety of food room service was very convenient. nevetheless the hotel own restaurant was also reliable. It would be appreciated to have an iron in the room.
Nice clean rooms Parking was terrible
The hotels staff was incredibly nice. The hotel itself was extremely clean. The location was perfect. It was close to everything touristic
location was perfect for Art Institute student visit. great location near theatre. room was small but clean and confortable fold out bed was lumpy and uncomfortable.
Excellent locatiion and service
Convenient location, good value, well equipped room, excellent service. Nothing
I liked how friendly the staff are. I did not like how dusty the room was ( around the bed).
It had a good location in relation to the things we wanted to do.
Great location and valet parking is great after long drive "Historic " structure inside
The hotel was fantastic as well as the staff.It was clean and the bed was extremely comfortable. Great recommendations for activities and food. We had the the tasting menu at Mercat restaurant and had some of the best food we ever tasted. We will definitely be staying here the next visit to Chicago!
Great location, clean room, friendly service Food service only began at 6am.
The room we had was amazing. The view was amazing. The hotel itself was amazing. The lady who checked us in was very very rude, we booked 2 double beds a month I'm advance and she leads to tell me that we did not. We told her that we wanted 2 queen beds and she lies and says there aren't any rooms available with the bed arrangement we want. When I pull out the paper and show her the we had 2 queen beds, she goes to talk to another person and than a room that fits what we wanted magically appears. Other than this ridiculous incident all of the other staff was very very nice. Avoid checking in with the African-American girl with braces.
For Chicago Michigan Avenue, the price is good for quality, clean rooms. Yes the room is small but very functional. Large bathrooms and plenty of storage.
Staff promptly covered our mistake of a missing room with a walk-in and helped the family stay together during the vacations!
The room was comfortable and updated. There was an employee who listened to me (Iesha) and displayed professionalism and good customer service when there was a HUGE error in the room reservation on the part of Kayak/Get a Room. Lobby was inviting, The hotel forced me to upgrade my room and pay more per night due to the reservation made through Kayak/Get a Room which did not secure 2 double beds for 4 people. They contract with Kayak but you still need to call the hotel directly to be sure you are receiving the room you requested. Does not make sense to contract if you still need to call them directly. They did not clean the room during the stay unless asked directly.
The staff was friendly , I asked for an extra mattress for my child and they sent it immediately and at our arrival night it was rainy and the door man gave us umbrellas to use.The location of the hotel is good too. 1- The breakfast was poor and it was at the reception area (no room for breakfast), It shouldn't be called continental as they serve only donuts and croissant with canned juice and coffee. 2- the room has no fridge, 3- the coffee maker was in the bathroom.4- the internet was so slow. 4- parking costs $44 a night which is too much though all the 4-5 stars hotels I have been to around the world have their own free parking lots for hotel costumers.
Spacious,luxurious, close to a lot of great sites such as the museums and shopping and site-seeing places. Great to have breakfast included in the price of the room! Not very helpful at first with the parking for the workers didn't know the streets well to give directions to the parking garage and were really trying to have valet parking as the only choice at twice the price at $44/day!
Walk in shower was nice, bathroom very spacious. Bed was comfortable. Nice location to restaurants and the river. Staff very helpful, especially Dan. Dan was awesome and helped us book another night so we could be in the city longer. Good price too. A few shower tiles were dark, possible mold. It only had one door so water splashed everywhere. A palm-sized piece of the wall was missing and FYI if you don't want to hear street noise such as sirens and honking ask for a room away from the street, you won't get the best view but you'll be able to sleep without interruption.
Very pleasant and helpful doorman. The breakfast and the way it was served couldn't be worse.
Hotel's location within walking distance of everything. Spacious rooms and nice decor. Friendly staff. We'll come again!
The staff was funny and nice.. Best part of our stay was the shower and no one complained of the noises. ;)
The hotel was beautiful and in a perfect location - within minutes of everything there is to do in Chicago. The number one reason I will go back to Hotel Blake is the concierge, Showtime. This man knows everything there is to do and will go out of his way 100% of the time to help you out. We had an amazing time and can't wait to go back. I can't think of a single thing.
Room and facilities Breakfast was unacceptable...a bed&breakfast have million times better breakfast
Hotel was very well kept; rooms were spacious; location was great for business Hard pillows, hard mattress, street and hallway noise
Easy parking at lot next door. Easy unload in front of hotel. Great staff at hotel helped with transportation and restaurant choices. Hotel had large rooms and big bathrooms with large modern showers. Hotel allowed us to check our bags and leave them at hotel after checkout on Sunday so we could sightsee all day and get car out of parking! City noises all night but we were too tired from all our activities to be affected at night! No pool or hot tub but we knew that ahead of time. Overall best big city hotel experience we had!
Loved it all! Our new favorite place!
Great hotel, well updated. Nice bathrooms and beds. The restaurant downstairs was incredible. The best smoked salmon Benedict I've ever had! Will go back.
Very nice room. Quiet Wireless internet would ot connect even though signal strength was good. Hotel computer had the same probelm. Remote for tv in bedroom did not function.
Great facility Hard to locate and access by car.
Good location, very big room with a nice view. Staff seemed to be quite good. Some of the public parts of the hotel seemed rundown and some fixtures and furniture in the room could use updating. Some of the clientele seemed dodgy, as in a bit overly friendly and nosy. There was no wireless internet, as far as I could tell.
Very cordial staff enjoy the continental breakfast in the lounge love the access to the fitness center Toilet - had to tamper with the toilet to allow the bowl to fill (was very late and was in my pajamas; didn't want to call the front desk) Lights - a few burned out bulbs
Small number of rooms make it quite the botique stay. Great view as well. Internet is free ! Very old Internet and TV system. Both work but could use an update.
the reception and the people there are excellent. The gym facilities are outstanding and the people great. Breakfast is not continental. This could be better.
In the business area so could walk to my office in S. Wacker Drive The tap filter needs adjusting (room 4013). Not really a bad point but you may wish to rectify.
When I called to have the light bulbs replaced they said they would be right up. They never came. I switched light bulbs in the 4 lamps so I could get work done. The breakfast is not staffed and you have your choice of two cereals
Room was exceptional. Great bed. No receipt at checkout. Odd location.