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The location is the one you want. It's close to whatever you wanna visit at Chicago. Staff is really courteous, the room size is OK, the roof terrace is really nice. Again, this is mostly about the location which is the best in town. Nothing I actually disliked, but the hotel is in serious need of money to go through a much needed renovation. Once they do this, the price won't be the same tho.
hotel should provide breakfast.
Pleasant staff. Great location. Stained and fraying carpet in hallways. Tiny bathrooms. No amenities such as in room fridge or continental breakfast. Loud air conditioner unit.
The location was great, comfortable. Not a lot of facilities but in city and I didn't need them. Great value. Comfortable bed. Carpet completely worn in hallway. Paint peeling in bathroom. Bath floor a little sticky.
Location The hallways had hole in walls, tears and tons of stains in carpeting. Needs major upkeep. Only thing good is the location. Paid 15$ for fasted speed internet which was supposed to be 8mbps it closed in less Then 3mbps
Location, Location Location and the price was better then other hotels in the area. Room was outdated, bathroom was smaller than an airplane restroom.
decent room power outlet in bedside light (super!) Nice cleaning staff Easy access to downtown Super expensive internet Room is sort of depressing in design, decor. Somewhere someone would meet a dark fate in a Twilight zone episode.
It was a fantastic hotel! While the room wasn't large, it was up to date and clean. Services were fantastic and the staff was friendly, helpful, and informative. I would definitely recommend this hotel and will absolutely stay here again.
Great location! Lobby looked cute but once you stepped onto the other floors it was below average (dirty carpets, mediocre rooms, small bathrooms). Not what was expected from view on website, lobby, and location.
The bed was very old and not comfortable, not hotel standard my own bed at home much better. The rooms need to be remodeled. Matres
The location is perfect. Near all the tourist attractions. It doesn't have breakfast.
Beds were comfortable Staff prompt and friendly It was dirty---floors dirty, wrappers on the floor, cereal on the floor, carpet torn in areas, pack n play had crusted food on it.
Central - on the Magnificent Mile
alltid rent, kjempe beliggenhet i forhold til shopping,mat osv. hyggeligere personale i resepsjonen.
Stort sett det aller meste, det beste var beliggenheten og service. Rommet og badet kunne med fordel vært litt større. Ellers ingenting.
The location is excellent for whatever activity of interest in downtown Chicago. Attentive and courtesy staff
Great location and value...staff was fantastic, reacted to every need we had with a positive attitude and were very timely. nothing...we don't spend a lot of time in a hotel when we travel...met our needs perfectly
Hotel was clean and staff was exceptionally friendly. Doorman was extremely helpful. Donut shop downstairs was delicious and convenient. The location was decent if you're willing to walk about a mile to anything you'd like to see. Room was a little small and elevator was extremely small preventing us from getting our stroller in if anyone else was in the elevator.
Great location with a nice hotel design. The drum bar and the bakery were nice perks. Its an older building and that is very obvious. The AC is questionable, the elevators are small and take quite a while, and if you want normal pillows you need to request them.
Can't say a thing. I travel quite a bit every year and stay in dozens of hotels. I must say this was the worst experience at a hotel I have ever had. I would never suggest this place to anyone.
Location! Comfortable rooms. Rooftop bar is a nice place to hang out (aside from pricey drinks). Small elevator. The bathroom layout was weird, the shower stall was only half covered by glass, and the other half completely open. This combined with the shower head placement meant that the bathroom was completely soaked after anyone showered.
Really wonderful employees that made us feel welcomed and comfortable. They were very accommodating and polite.
This is a Kayak review- not a hotel review. I booked my travel a week in advance and with 2 days notice I received a call that I no longer had a reservation and there was nothing that could be done. It left me scrambling to find a room and I had to pay 40% more than expected because I never really had a reservation. Will never use Kayak again.
Great location just off the Magnificent Mile easy to get to just with everything you might need to downtown. When was nice but needed a few small maintenance items repaired other than that it was a great place to stay.
Very nice updates to room and bathroom. Comfortable bedding, drumBAR on the 18th floor, and great location. Room was extremely hot and the temp could not be adjusted. The room was also very small but worked for our 1 night stay.
Very clean. Microwave and fridge nice to have. Close to shopping and navy pier Self park was really valet parking down the street.
Meget bra romstandard med stor TV skjerm - sentral beliggenhet Litt dårlig plass til bagasjen på rommet - store fine møbler tar stor plass
Millennium Knickerbocker var et gjennomsnittlig meget bra hotell. Det bærer preg av at det er gammelt, nen er veldig koselig og ekstremt bra beliggende i forhold til shopping og opplevelser i Chicago. Personalet var meget service vennlige.
The Drake is a Chicago classic. A bit old, but very luxuries and very, very beautiful. The excellent location and nice staff delivering outstanding service make the Drake the place to be. A bit dated, and almost impossible to roll your own luggage. Unlike most hotels with marble floors, The Drake has the thickest carpet imaginable. Also, the rooms are small for the US (and the money) and you will pay a lot for a view. However, this is the oldest and most desirable location that The Drake sets the standards for all of the other Chicago luxury hotels.
Location and old world elegance Several elevators broken, tea room not kept up-my chair had a big hole in it. Chairs looked dilapidated, carpet worn, menu insert pages barely legible (bad photo copies). Most pages had faded writing in 3 of the four menus. Also-3 menus did not include alcoholic beverages
Staff were tremendous Hotel needs updating. It is old, worn and dirty
Great location and afternoon tea was amazing.
Whinin walking distance to downtown shopping and attractions and great restaurants, walked to Chicsgo Art Institute to take in Van Gough exhibit. Parking too expensive
location 65.00 a day to park car didn't know where to go for breakfast?? not alot of water pressure for shower
Room was clean. No recreational stuff no pool no sauna nothing it was boring.
We loved the location and the welcoming and helpful staff. The atmosphere is elegant. For a small extra cost, we opted for the Executive Room with access throughout the day for a light breakfast, snacks during the day, and hors doerves during cocktail hour. It's view is spectacular and all but the tables which are too small, we enjoyed immensely and visited often during our stay. WiFi in your room is an extra cost and not included in the price of your room.
not much Room was 'nasty' for a 4 star hotel. -broken soap dish on the floor -faucet handle was not fastened and fell. -really dirty carpet -old building. poorly renovated. bad paint job in the hallways.
Location was excellent. Rooms were modern and comfortable. Noise from the ambulances and construction. Crappy attitude from bar staff on balcony.
I really enjoyed how close it was to everything. The employees were very helpful. I wish the price of the room included breakfast. There wasn't even complimentary coffee offered in the lobby. I had to pay $2.50. There was a coffee maker in the room but it just isn't the same. Get rid of the coffee makers and have pots of fresh coffee available in the lobby.
The room was clean and extremely comfortable with a modern decor that I like. The location is fantastic. None
The staff was terrific and our room, the only renovated one so far, was ideal. NA
Location Loud, 1st night people shouting 2:30 am in the corridor, 2nd night wake up service in person knocking the doors, once no refill of coffee pads, never replacement of bottles in the bathroom (shampoo etc), before check out I wanted to get ready for my long trip back, but the room service had started cleaning and I found everything misplaced, the bathroom under water, cups on the carpet, no apoligies
Location, location, location! A great hotel for a short break in Chicago -it's very close to Michigan Avenue (1 block) as well as restaurants, bars and nightlife. A really great all round hotel. I would definitely stay here again and would certainly recommend it! Nothing too bad. Just to be aware that it's under renovation, so the facade isn't as attractive as you would expect. But don't be put off, the rooms are beautiful and luxurious with all mod cons.
Friendly and helpful staff. Beautiful clean rooms. A sense of safety and security.
Close to great retail stores No dislikes
The most thing I like here is the location, which is very convenience. Also, their front desk service is good~ I'm not satisfied with its room service, I ordered hot milk and they sent me the cold milk. Besides, the price of their room service is not worth from my view. So, just don't make room service, or you will be disappointed with its bad taste and unbelievable bill.
The staff was excellent and very helpful.
The bed is gorgeusly confortable Many problems with shower, room cleaning, front desk attendece, etc.
Great restaurant recommendation and service!
They had absolutely no trace of our reservation on arrival, but after some spirited discussion more than made good the upheaval.
Very good location.
Very good welcome and staff performance An elevator alarm went off in the middle of the night and it took over one hour to fix it - not conducive to comfortable sleep.
Comfortable, elegant, convenient excellent accomodations. Food very good but somewhat overpriced. The hotel tower is very tall and our initial room on the 40th floor was very noisy in the wind and rain storm. The swaying was not noticable but the sound of creaking wall and ductwork was uncomfatably loud. The staff did move us to a lower floor to a large apartment suit which was very quiet.
Location/spa and swimming pool None
Hotel has great location, very nice accomodations. There was broken glass in the bar and I cut my finger pretty badly on our first night at the hotel. Although hotel staff was very nice and they did call security, I thought they could have done more in way of compensation. In hindsight, I probably needed stitches and other than call to my room by the manager (who had already left by the time we got back to the room), they really didn't even follow-up.
Location! And they left a small treat for my child every afternoon.
when I make check out from the hotel they told me i have to pay more than what booking website show me,after desscution they agree to refund 110 $ to me.
Charles Nancy was very rude and put out by helping me. Also, our keys did not work twice and the cost of the room service is quite ridiculous....$7.00 for dry cereal, plus 18% gratuity pluse $2.50 delivery?! Maybe if the staff was friendly and the service was better, but no way would I ever pay that for a bowl of corn flakes.
Basic Internet was kind of hit or miss on access and performance
Clean and comfortable, loved the location, safety, suite was roomy for our two or could accomodate three easily.
Toilet flush was EXTREMELY loud. And we could hear the toilets from other rooms as well.
Beautiful views from the pool & workout areas. Room was very comfortable. Nice location. No jacuzzi. The sauna was nailed shut.
When I had a problem with the professionality of one of the staff members, the General Manager took action fast and worked a satisfying solution to the problem. The only thing I didn't care for about this Hotel is that it did not offer a shuttle to the airport or my convention.
clean, comfortable,good service.
Spacious, very well equiped suites with fridges, microwaves and two TV's - very handy when the World Cup clashes with Wimbledon. All furnishings and fabrics in rooms are of the highest quality. Almost all the staff were very friendly, extremely polite and most helpful. Great location for the Chicago tourist. Swimming Pool needs a refurb, now looking dated and tired. Air-con in gym and workout rooms not working therefore uncomfortably hot. Internet connections in Rooms too slow and no weekly rate for using the facility.
We arrived and there was no parking available and the hot water didn't seem to get any warmer than room temperature.
Liked everything about it! Amazing location, nice facilities, and friendly staff.
Very nice Hotel with a great staff. Valet service was good, bell service was good, front desk service was great. Restuarant was average, parking was expensive.
The facilities are good. The location is excellent. The parking is outrageous. $66/day but I think that's Chicago. One of the hotel staff was a bit rude, but the others more than made up for his behavior.
We couldn't get HHonors points at all because we booked through Kayak.
This hotel has an amazing location being just a couple of blocks away from Michigan Ave and being on the lake side near Navy Pier. Having a WholeFoods kitty corner to the hotel was quite handy. The hotel staff was incredibly nice and attentive. They do an excellent job of keeping the place clean. We had such a wonderful time that we decided to stay an extra night. Not having a mini fridge in the room was a little inconvenient.
The wait time for an elevator was excessive at 9:30AM Sunday morning. I was on the 6th floor waiting to go down to the Lobby. 6 cars stopped, all full, over the span of 10 minutes. I finally got on a car that had an open spot, but was going up, and then rode it down - meanwhile the car stopped on 7 other floors. It seems to me a more "fair" algorithim could be employed to have an elevator car stop for someone on the 6th floor. If it weren't for the amount of luggage I had to carry, I would of course taken the stairs.
location, price are great room was very comfortable, but not as clean as we would expect, in fact cleanliness was our only "ding".
Went up to Chicago to catch a craft beer festival. The hotel was very accommodating, helping us take our many, many, manyou cases of beer and two tiny bags of luggage to our room. With the convenience of in and out parking and even providing plates when our pizza was delivered made our short stay amazing. Would definitely stay here again City garage parking is sooooooooo expensive!
Parking is $55 per day
Seems there were some residents on my floor - sounded like families that did not have a home. They were noisy, loud, baby crying and unattended, See above.
Very convenient location, walking distance from the Magnificient Mile, the Wrigley Building, and Millenium Park. Many restaurants nearby, and bagel/coffee shop near the hotel lobby. Nice outdoor pool. No free internet in the room. Noise from repairs (drilling) in neighboring room(s) every morning (weekdays).
Stayed one night and paid $76.00 dollars to park
We loved our stay at the doubletree, complimentary cookies and the front desk, the bed was lovely and the location is great, only few blocks from the magnificent mile. My husband woke up at night due to the outside street noise (cars&sirens) I personally did not hear it. I guess it depends how light of a sleeper someone is.
Clean, helpful staff, good location and overall value. I wouldn't say it's old, but some of the decor and appointments are outdated.
The pool Big yellow stain on carpet Bathroom light wouldn't stay on and flickered the whole time Wasn't able to get ready in bathroom and made showering very interesting to say the least We would have changed rooms but we were running late to my birthday plans Complained in the am and they said they could do nothing bc I didn't book they them directly. I was very upset how the manager handled the situation We spent $240 on a one night stay for my birthday and cookies were offered but with attitude
Great location, comfortable beds, fridge in room. Service was good. Not overly comfortable, very minimalistic, breakfast was mostly cured meats, cheeses, cereals, and fruits (no eggs, oatmeal, etc), room felt a bit cold and sterile for our style.
very friendly, super clean, nice location $50 a night parking
Great neighborhood. Felt safe walking around. Clean, comfortable hotel with friendly, helpful staff. Loads to do within walking distance. The cabbies didn't seem to know where the hotel was. They tried to drop us at the Marriott which was a block away.
Me & my friend had the pleasure of staying at your hotel for a long weekend getaway. From check in to check out your staff & facilities were very pleasant & accommodating. I just want to point out that the bar staff, Brian & Izzy went above & beyond to make us feel welcome! Once again, a big thank you to the AC Marriott for doing a great job!
The hotel was luxurious, however there was a problem with the room card/key it didn't work on 3 different occasions, I had to get help from the concierge. I missed the deadline for reserving a room at an advantageous rate for the Spak/Schechner wedding and paid a lot of money to Hotwire for my room. No deal with them... I did have a delux room though and would recommend this hotel to those who can afford it. I inquired about the use of a swimming pool at the hotel and the desk folks told me I could use the pool at the Sheraton across the street. Wonderful! I did and felt relaxed and refreshed after my swim. The card/room key didn't work on 3 different occasions.
friendly and convenient ,
great staff with helpful info.
The location of the James is ideal for visiting the River North area. The room is clean, reasonable size, and comfortable. The staff is friendly and helpful. Even on the 17th floor, there was a lot of street noise. We could even hear the saxophone player at the corner of Rush and Ohio! We also had a charge for the room honor bar that was added to our bill even though we did not use it. Watch your receipts!
we were delightfully surprised to find that the hotel had a free "shuttle" when we were headed out for dinner. It really wasn't a shuttle …. more like a very nice, well dressed young man driving a nice sedan to our location. A great touch! The doorman was awesome as well. Very personable, approachable, and helpful.
First. Stay there and was given a free upgrade
The location is great. Just a block off of Mag Mile if you are there to shop. Trader Joe's across the street if you want to buy snacks/water for the room. Close/walkable to downtown (Loop) and River North neighborhoods. The staff was great and my wife loved the bathroom products (shampoo/conditioner/body wash) THIS HOTEL IS NOT 5 STAR. Kayak has it listed as 5 star and it is not. Closets are very small...only a couple of feet wide. Not a lot of drawer space. If traveling on business, not easy to work in room.
I really loved/liked and grateful we were able to check in early when we arrived early in the morning after our flight. I think it's well worth it especially because we were staying only one night. For my taste, I liked the contemporary classy decor and atmosphere. The atmosphere in our room felt romantic. The king size bed and the comfort of the bed and linen was awesome for my taste. I especially liked the room my friends were staying in. They had a little movie projector room. We paid the same price but they were staying there a little bit longer than we were. But I did like their room. Staff was very friendly and informative when asked about recommendations of transportation and location of places nearby. Me personally, and just my opinion, we weren't too fond of the shampoo/conditioner and body wash scents.
The art collection was great. The noise traveled into the rooms from the hallways. It was very easy to hear my neighbors going in & out of their rooms in the morning.
Staying at the James in Chicago was a real pleasure. It is a very nice hotel to come home after a long day.
location, room and staff room internet access was slow
Great location. All the staff friendly efficient nothing too much trouble . Room spaceous and clean. The best hotel we've stayed in.EXCELLENT. Would definately stay again.
EVERYTHING, THE SERVICE WAS THE BEST AND THE BATHROOMS LARGE AND BEAUTIFULLY DONE. NICE TOUCHES EVERYWHERE! NOTHING
I would guess that most people who gave this place a positive review have never stayed at trump. For the same price trump offers a vastly better experience and much more comfort. The gym and spa at trump make this place look like a spa from rural Cambodia. Rooms were an ever so slightly better version of the Conrad. No pillow menu. No glacier water. No espresso machine in room. No microwave or stovetop with dishwasher( all present at trump). And no cake with gold leaf on it for my birthday!!!
I've stayed at several nice hotels in Chicago and this is by far my favorite. Very comfortable, tastefully decorated, incredible A-V/home automation controls. This was the perfect home-base for a multi-day business trip. The atrium also had a splendid Sunday brunch with string quartet. Couldn't be better
Really enjoyed how friendly everyone was towards us especially since we were a young couple there and the staff told us good morning and everything each day and always had a smile on their face I can't really say I didn't like anything about the hotel or service. The only thing was it was a little expensive for us. Other than that everything was excellent
Great location across from Saks and neiman marcus. Hotel gorgeous, bright, elegant in public areas, very comfortable and luxurious room and bathroom
Beautiful room. Inpecable service