Ulemper: "Boarding took longer time Than it should."
Ulemper: "Flight was 2 hours late to take off, putting us very close to the time of the connecting flight to NY. Due to that we were rushed in Istanbul and our luggage was not transferred."
Ulemper: "No Free WiFi in the airport, and the salad on the plane was taste-less. There was not entertainment device on the plane."
Fordeler: "Healthy food options. Clean decent seats."
Ulemper: "The airport experience. UNSANITARY TOILETS. Worst than any 3rd world"
Fordeler: "The crew were all very nice and the food was good."
Fordeler: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Fordeler: "The flight was quite good, with pretty tasty food, plenty of food and drinks, chairs reclined quite a bit, little extra and gifts for kids, slippers, socks, ear plugs."
Ulemper: "Boarding prices very disorganized. No announcements and a crowd sprig where everyone just pulled at the gate. Very few announcements in general."
Fordeler: "The food was excellent!"
Ulemper: "The website had lots of glitches and made it difficult to check-in."
Fordeler: "excellent crew work"
Ulemper: "nothing"
Ulemper: "On our longest flight, we were put in a cramped plane with no entertainment systems. It's sad to see a company that has such potential blowing it with these sort of cost saving/ customer losing choices. Please upgrade your fleet to stay competitive with your surrounding competition!"
Fordeler: "Service, crew were great."
Ulemper: "Choices of Indian movies and TV programs.game solitaire can be more automated especially the end."
Fordeler: "The check in process was good. The agent was very helpful and pleasant. The food was actually just as good as the Delta flight from Minneapolis to Amsterdam."
Ulemper: "Older equipment. A little bit tight. But not too bad."
Ulemper: "Screaming babies"
Fordeler: "great food! competent crew. all efficient and good."
Ulemper: "an extra beverage service in the middle of the flight would be nice, but that's okay."
Fordeler: "Great service"
Ulemper: "I didn’t eat or used entertainment so no opinion on that"
Fordeler: "The movie options and quality of the screens was excellent. That's what got us through the flight."
Ulemper: "The food was horrible and served at odd times. The people around us smelled really bad so we had a rough time. I know it's pout of the airlines control but it really made the whole flight difficult."
Ulemper: "Lost my baggage, refused to give another ticket when getting to Istanbul late made me miss my next flight. Had to sit 10 hours and buy another ticket from another airline to make My destination a day late."
Fordeler: "Good new airline ,good people nice service,everything was perfect thank you turkish airline"
Fordeler: "The way flying was meant to be."
Ulemper: "What a mess!A woman was changing her baby's diaper by the food service area. A group of passagers lyed their babies on the floor to sleep and floor was full of food crumbs. Flight attendant were incapable of keeping passangers undercontrol. Food service was so poor. Going abroad they run out of fish almost after serving 50 passangers and we had no other options but pasta with cheese sauce. Attitude was 'you either eat or don't'. This has happaned twice flying out of US. Flight attendant said 'fish wasn't good anyways and food is much better on return flights'. On my return flight they once again run out the dinner with meat and I was served this time eggplant with rice. They served all the passangers but five row back from the exit doors and few row below from the restrooms received service 30-40min later. Others has already ate and their trays were taken away. By the time they served us my food was cold. Two scoup of rice on the plate was raw and the bread was stale. When I told the flight attendant she said 'she will let her supervisor know' but no body came to talk to me nor offered anything else to eat. Altough I have seen one passenger who got upset been served rice with eggplant received a service later with chicken which wasn't in the menu. Another passanger received two menus at once. Flight attandants are incompetant"
Fordeler: "the price"
Ulemper: "everything planes were gross and not cleaned in between flights stewardesses were rude and unhelpful food gross passengers were treated like cattle most of the announcements were not even made in english"
Ulemper: "The plain arrived late to Kiev and I missed the connection flight"
Fordeler: "Price price and price"
Ulemper: "They should serve Asian food for asian flights"
Fordeler: "seats, entertainment"
Ulemper: "food. only one non-veg option"
Fordeler: "Staff was very good"
Fordeler: "Not only was the aircraft antique and sporting old seats, but the crew also upgraded two families with infants to the business class where the screamed their hearts out to the obvious displeasure of the paying customers. A true Turkish delight... Unlikely to fly them again."
Ulemper: "Good food and alcohol selection"
Fordeler: "Staff was extremely helpful and responsive. I like that plane is clean, and many plus, very good entertainment. I love that it is non-stop from SFO to Istanbul. Food was superb!"
Ulemper: "As usual check in and boarding is horrible with Turkish Airlines. I have used Lufthansa, British Airways, Air France, et had not trouble with them. Why is it so hard to improve this in Turkish Airlines. No charger for computer even during 13 hours flight?"
Fordeler: "Turkish Airlines offered the best connections to Athens at the best price. Connections were very tight and coming and going worked because the planes were absolutely punctual."
Ulemper: "I had to check my laptop (not the airline's fault) and the procedure was more tedious than I'd like."
Fordeler: "Smooth flight and shorter than planned. Good service overall."
Ulemper: "I liked everything"
Fordeler: "My wife says when liked Turkish airlines staff more than her travel on other airlines. She is very happy with her flight."
Fordeler: "This was the best coach experience I've ever had. Food was great, tv screens were large, little bags with earplugs, slippers... were provided. Other airlines could take some pointers on how to treat passengers on long, overseas flights."
Fordeler: "Short flight with no issues."
Ulemper: "No problems--everything average."
Ulemper: "The attendant open the door on me while I was using the restroom, I didn't care for that, he can see that the restroom is in use ."
Ulemper: "Bad bad bad screens on such a long flight are a disgrace. Blurry and dark. Very old. I am a smiles and miles member and fly a lot THY but this was really bad."
Fordeler: "Touch screen."
Ulemper: "The screen worked slowly. The food was minimal and poor quality. The lettuce was browning so I didn't have much salad on the main dinner. Sad that there was no fresh fruit at any time."
Fordeler: "Amenitied were great. We even arrived significantly early."
Ulemper: "This flight was cancelled due to weather conditions in Turkey, a snow storm that caused the Istanbul airport to be closed. I tried to reschedule my flight but was delayed 4 days which meant I was going to miss my work for 3 days."
Fordeler: "My flight was from Pakistan to new York. Pak to Istanbul was the worst experience. The bassinet seat was on my legs and my daughter was laying inclined. They increase the number of seat which impact uncomfortable leg stretch. But same airline will offer the wonderful plane from Istanbul to new York JFK. You know why???????? Because it's USA :D"
Ulemper: "Provide same planes and flight comfort for third world countries like pak or india etc. Human being also live there."
Ulemper: "Lack of space for over 1.95m person, uncomfortable seats (seat can not be adjusted because the button was broken for the flight over 10hours!), old fashioned seats, no usb to charge any device."
Fordeler: "It got me to the next airport alive"
Ulemper: "There was not much to watch on tv and not enough alcohol"
Ulemper: "The airline has lost my luggage which has costs several hundred dollars worth of replacements and they have not been in contact."
Ulemper: "Staff on Istanbul airport is rude. They don't respond to people"
Ulemper: "The plane was dirty. It smelled, The food was not up to par."
Fordeler: "Crew with genuine smile. Delicious food."
Ulemper: "Very narrow seatig space."
Fordeler: "getting off the flight"
Ulemper: "the men attendants on the flight were rude. 1 got half a cup of orange juice on me and never apologized. got passed up for drinks had to stop them and ask everytime."
Ulemper: "Absulotely nothing."
Fordeler: "good food, nice attendants, comfortable seats, good pillows"
Ulemper: "no wifi"
Ulemper: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."
Fordeler: "Crew was wonderful"
Ulemper: "For this COVID to be over"
Fordeler: "Nothing about this airline. Will avoid flying through Delta if they allow their team to lie to their passengers. Both land crew and onboard crew were disrespectful to their passengers."
Ulemper: "agent boarding delayed boarding because she wanted everyone to check their bags. A flight that was leaving 2 minutes later than our flight started boarding before our plane. It wasn't that the 2 planes arrived at different times. The agent was just horrible. In the end, she lied to the passengers that there were no overhead space left. When I went to get my seat, most of the overhead space was empty!! I had to check-in my bag and my bag was damaged by the delta crew."
Ulemper: "just an old plane. still had ashtrays in it. but overall ok because arrived safely and professionalism of staff was quite commendable"
Fordeler: "The crew was understanding and sympathetic to the customer's frustration with a delayed flight."
Ulemper: "Delta should have figured out a way to not delay the flight. Every flight was delayed."
Ulemper: "Add A Display Board For When Cabin Sections Are Boarding"
Fordeler: "Crew was great especially Fawn. Best flight attendant I’ve had."
Fordeler: "Nice crew"
Ulemper: "Late flight due to ground hold EWR. Two screaming kids immediately behind me."
Fordeler: "Comfort"
Ulemper: "WiFi never connects food"
Fordeler: "The staff are great very nice pleasant"
Ulemper: "Wifi doesn't work for long time and have wait long periods to watch something. TV on head reat is nice"
Fordeler: "Food, comfort, entertainment and treatment by the crew on this flight was spectacular. There was a lot of food, good entertainment and importantly, the seats were wide and comfortable."
Ulemper: "Very old plane, 767-300. The bathrooms needed a better and more thorough renovation."
Fordeler: "The food was good Flight was on time plane was clean loved the crew! Flew out with them, and returned with them... so that was nice!"
Ulemper: "Not knowing we were being bused to plane from Terminal Boarded early because of it, created a bit of chaos and panic My tv was broken- worked intermittently need connector for iphone ear buds - should have universal ports"
Ulemper: "Need vegetarian meal in first class"
Fordeler: "Seats more comfortable, plan wasn’t too full"
Ulemper: "No charging port for cellphone."
Ulemper: "My flight was two hours late."
Fordeler: "Everything. Very nice accommodating ok"
Fordeler: "Beverage and snack service"
Ulemper: "Seats too narrow"
Fordeler: "Crew and boarding were great, which I expect from a premium carrier like delta."
Ulemper: "Perfect day outside, not a busy day or time to fly. The email forbhe plane being late was was too last minute. A heads up sooner would have been nice. That way we’re not waiting at the airport."
Fordeler: "drink carts came around twice"
Ulemper: "Even though there were sunchips available, they were not giving them out to everyone. Only the people that paid up in coach got the sun chips. The rest of us got these sad bag of pretzels and cheesey snacks. So sad. Why wouldn't Delta offer the same snacks to everyone? Seems like such a small additional cost compared to such an offensive action. The money you save is certainly lost in bad publicity."
Fordeler: "Easy to boar, no delay and arrived on time"
Ulemper: "One of the flight attendant was a little rude to some passengers."
Fordeler: "The staff was efficient and kind"
Ulemper: "The plane was late for weather reasons and they overbooked the flight they had to offer $400 for next flight wasn’t until the next morning.. no entertainment system on plane"
Ulemper: "No LCD screen for entertainment."
Fordeler: "Personnel was friendly and accommodating"
Ulemper: "Delayed half hour and no leg room"
Fordeler: "Smooth flight"
Ulemper: "45 minute delay (due to airport, not airline"
Fordeler: "Power outlets, snacks, beverages."
Ulemper: "Boarding (goes faster if the rear of the plane boards first), delay, insufficient space at seat, no advance notification of needed app for entertainment access, app not available on kindle fires."
Fordeler: "Crew was nice. Flight very smooth"
Ulemper: "We had to get seats at boarding because of the flight delay. She offered us two seats in the back. I knew they don't pushback so I said no. She had given the woman ahead of me two seats in comfort plus. Did not offer that and was rude. There were at least a few empty seats in that area. As a courtesy to us having 1)been delayed in Costa Rica. And then 2) a long wait for the connecting flight in Atlanta it would have been reasonable to offer those seats. Which remained empty"
Fordeler: "Boarding was quick. Staff and crew were friendly. Everything went well despite the 30 min delay we had on the runway. They gave us snacks and we ended up still arriving on time."
Ulemper: "The airplane was freezing cold. I had on a sweater and jacket and was unbearably cold. The entire plane was miserable. There weren’t any blankets either...this is not the"
Fordeler: "Good"
Ulemper: "Seats"
Fordeler: "Convince of the online apps and the TSA precheck"
Ulemper: "The aircraft was noisy, and the seats were very uncomfortable and extremely close together.."
Fordeler: "Flight attendants were friendly."
Ulemper: "Coffee was bad and was luke warm!! It was very cold in the cabin and then really warm."
Fordeler: "Nothing"
Ulemper: "Delay and inoperative Sattelite TV"
Fordeler: "Nice regional jet!"
Ulemper: "It was a regional jet..."
Fordeler: "Variety of entertainment options, much was complementary, which was definitely a neat addition."
Ulemper: "There was a bit of a delay right before boarding, which was not the airline's fault, but air traffic control at the destination. Unfortunate, but things happen."
Fordeler: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Fordeler: "the inflight service and the quality of food was outstanding."
Ulemper: "some choice of indian movies would be appreciated."
Fordeler: "Friendly people and clean plane"
Ulemper: "They lost my luggage, I hope it shows up shortly"
Fordeler: "Boarding was efficient"
Ulemper: "My luggage didn't arrive with me"
Fordeler: "Polite and efficient"
Ulemper: "Nothing"
Fordeler: "The crew was very accommodating and helpful and the new entertainment systems with the free movies are awesome. Because of the heat in the cabin we received additional beverage service and follow up waters"
Ulemper: "The air above my seat wasn't working for the duration of the flight and there were problems with the air throughout the cabin so it was uncomfortably warm for the whole flight."
Fordeler: "I'm not sure but it seemed as though the isle was wider than before or other airlines. It looks as nice not having the beverage cart hit my elbow when it went down the isle."
Fordeler: "The crew was friendly and efficient.. Our seats were comfortable for the long flight.. great amount of entertainment to enjoy for such a long flight.. and good variety of food.."
Ulemper: "We had a 3 hour delay due to mechanical issues.. but the safety measures the crew and staff took was very much appreciated."
Fordeler: "We were bumped to 1st class, presumably because of our Delta gold skymiles card. It was great! The duration of the +3 hour flight was heavenly!"
Fordeler: "Like the smaller plane: less craziness!"
Ulemper: "Would've been better without the delay, but the aircraft was late getting to Atlanta."
Ulemper: "I like the AirFrance seats more than I like the Delta seats. AirFranxe has better entertainment too."
Fordeler: "The pilot was funny and flight crew was friendly."
Ulemper: "What I didn't like was out of their control!"
Ulemper: "I loked everything in my trip"
Ulemper: "Was delayed 1.5hrs"
Fordeler: "Food in first class was quite good. Flight was smooth, and arrived early."
Ulemper: "The boarding agents lost control of the crowd form the get go. The first class cabin crew on our side of the plane was inattentive, though it appeared on the other half of the plane the crew was very attentive. This is one of the poorer first class seats in the industry. The "lie flat" seat is just that, a lie. It is pitched at an angle, though not as steep as some. Foot cubby is narrow and constrictive, bordering on claustrophobic."
Fordeler: "Great crew and service. Drink were served all the time. Everyone was extra nice"
Ulemper: "Small cramped and uncomfortable plane."
Ingen underholdning eller litteratur ombord.
Flying First Class with Lufthansa is something special, in every aspect of the word. It just has to be experienced!
Helt grei businesspakke fra Lufthansa på en kort flyvning
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Ulemper: "Everything was excellent! I will be flying with them again!"
Fordeler: "The crew"
Ulemper: "The seat space and food"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "lots of crew members, flight landed a few minutes early."
Ulemper: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Fordeler: "Comfortable with good food, drink, entertainment and service. Flight left on time."
Ulemper: "NA"
Fordeler: "- Excellent service, food and entertainment. - Pilot compensated for the delayed take off"
Ulemper: "- The take off was delayed and we stayed in the plane for over 1 hour - When we landed we waited in the plane for over 40 min until we got to the gate"
Ulemper: "Flight was delayed getting out and when we landed we were stuck on the tarmac for an hour so our connecting flight was missed. The person at the Lufthansa desk left at EWR so there was no one to talk to about vouchers for our cancelled flight. Also I never received an email update about my upgrade request contrary to the email I received saying that I would get an update. I would not fly again on Lufthansa."
Fordeler: "Great aircraft"
Ulemper: "Waiting for arrival gate"
Fordeler: "Comfortable plane, food good, flight attendants professional. No complaints"
Fordeler: "Everything! By far the best flight that I have ever been on!"
Ulemper: "All was fine. No complaints!"
Fordeler: "The plane was cleaner that most other ones and the seating configuration made it easy to get comfortable during the flight."
Ulemper: "The flight was delayed with no explanation or announcement as to why. The flight attendants only passed the beverage cart or served water when serving the meals during the 9-hour flight. At no other time did they check to see if the passengers wanted a beverage."
Fordeler: "The crew was competent and friendly. Once we missed our connection, the "help desk" was accommodating, though we had to stand in line for a long, long time before they could help us."
Ulemper: "We were delayed leaving Munich and the pilot simply said he had no explanation. The delay, combined with massive dysfunction at the Newark airport, caused us to miss our connection to RDU. We ended up in an airport hotel where we caught four hours' sleep before returning to the airport. Newark airport is the worst I've ever experienced. Getting our passports stamped took more than an hour. There were five officials there to clear five or six hundred U.S. passport holders. Then, the TSA people were rude, inefficient, and achingly slow. Overall, it was a horrible experience."
Fordeler: "On time good entertainment"
Ulemper: "The seats were horrible"
Fordeler: "One of the crew members, a male, was very nice."
Ulemper: "•We boarded and consequently landed late, which caused my cousin to miss his connecting flight, coupled with the long customs process upon landing. There was no accommodation given to my cousin so I have to take him back home with me and then drive 2 hours tomorrow morning to bring him back for his new flight. •The charger ports for our seats were not working, which means we were 8 hours + without a phone. •One female flight attendant had a bad attitude and dropped pretzels in my lap after I turned to quickly ask my cousin a question regarding what drink he wanted. •The plane landing was one of the most reckless I’d ever witnessed."
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."
Fordeler: "everything - especially the way they treat their customers."
Ulemper: "Nothing"
Fordeler: "Same as above."
Ulemper: "Same as above."
Fordeler: "Everything"
Ulemper: "Xxxxxxx"
Fordeler: "Clean and efficient. Great service."
Ulemper: "Crowded seating. Need better headphones."
Fordeler: "No complaints - quick flight."
Fordeler: "It was ok"
Ulemper: "Two flights were both late Had to run to gate Luggage delayed"
Fordeler: "Good service."
Fordeler: "Convenient connections, fantastic airport, new aircraft with many large toilets in lower deck, super professional crew, really make a big difference when travelling 9 hours with 3 young kids."
Fordeler: "Efficient and pleasant service."
Fordeler: "Top notch in-flight entertainment. Chicken meal was not bad. Friendly crew"
Ulemper: "These flights in and out of Newark have the tightest leg room I've been on. I feel bad for tall passengers. The boarding gate from Düsseldorf was way too crowded."
Fordeler: "crew, food, seat location, service."
Ulemper: "Entertainment selections were limited."
Fordeler: "great service and flight"
Fordeler: "Comfortable, timely and pleasant overall."
Ulemper: "N/A"
Fordeler: "The most professional and helpful crew"
Fordeler: "more than 2 hours spent in the plane which was the reason for waiting at the airport taxi and extra pay."
Fordeler: "Smooth flight. Competent crew. Excellent service."
Fordeler: "Everything was good."
Ulemper: "everthing was good!"
Ulemper: "My entertainment screen was barely functional. Also, I was in a window seat and the space under the seat in front of me had a white metal box taking up part of my legroom. Not anything I would have seen on a seating diagram."
Fordeler: "Love crew & very clean"
Ulemper: "Need better food options for vegans"
Fordeler: "Exceptional staff, service."
Ulemper: "Excellent service"
Ulemper: "The whole trip was a nightmare. I go out of my way to NOT fly United, In this case Lufthansa somehow just sold the ticket and United was flying it and as usual it was horrendous. We had to be re-routed via 3 separate flights jus to make our international connection thanks to our initial flight being moved up 2 hours EARLY. They closed the door in our faces. That added 8 hours of travel time to our trip which I had booked to minimize travel time as I was traveling with pets. United is the WORST."
Fordeler: "Crew was nice"
Ulemper: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."
Fordeler: "Entertainment options were good and varied."
Ulemper: "We were significantly delayed on take-off, landing, and taxi to our gate, and the staff was very rude about the whole ordeal. One flight attended shouted at us over the intercom several times. I won't be flying Lufthansa again. The food was inedible and the seats were horrible."
Fordeler: "excellent service"
Ulemper: "very long wait for baggage"
Fordeler: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."
Fordeler: "see above"
Ulemper: "see above"
Fordeler: "excellent seats, service, food, entertainment."
Fordeler: "Everything"
Ulemper: "Was not poker game :("
Fordeler: "Clean, entertainement"
Ulemper: "Food was not that great."
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "the diverse amount of films"
Ulemper: "the food could have been better."
Fordeler: "Good service"
Ulemper: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Ulemper: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Fordeler: "The food was amazing"
Ulemper: "The seats could have more space"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Fordeler: "Love the service on Alaska. Crew were incredibly nice!"
Ulemper: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."
Fordeler: "Alt"
Ulemper: "Ingenting."
Fordeler: "The food was great and the staff were excellent."
Ulemper: "The entertainment selection was limited and there were no live channels - just prerecorded content"
Fordeler: "Flight was on time with friendly crew"
Ulemper: "Backup plane from the 90s had broken entertainment system"
Fordeler: "Good movies and food good. Seats wide enough and mostly enough bathrooms."
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "On time, movies, service staff"
Fordeler: "Staff efficient."
Ulemper: "Leg room is tight. No free alcohol. Dinner was very good. Lunch snack was tasteless."
Fordeler: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Ulemper: "Leg room could be more generous but then again I’m 6’3” so it is what it is."
Ulemper: "The crew passed by me TWICE while serving food and I was not sleeping at that time. I had to go and ask for food myself. Also there was a delay about 40 minutes when taking off in CPH (CPH-EWR) because of a fuel-screen malfunction or smth. The pilot was very nice and kept us informed all the time. I still didn't make my connection flight due to the delay and SAS rebooked me which made my already long trip 8 hrs longer."
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Ulemper: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Fordeler: "The entire experience was great. Smooth flight, good food and friendly crew."
Fordeler: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Ulemper: "No major complaints on this flight."
Ulemper: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Fordeler: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Ulemper: "No free booze!"
Fordeler: "They were very accommodating to alternate diets. All staff were very friendly and helpful"
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Flights on time"
Ulemper: "The flight to Sweden was very very bumpy. Lots of turbulence very scary"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The crew"
Ulemper: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."
Fordeler: "Boarding, comfort, cost of tickets"
Ulemper: "Cost to check bags was dramatically higher than for other airlines. As part of this trip we flew with 6 providers and the cost for bags with SAS was almost double."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "SAS is the best airlines !!"
Fordeler: "Crew was efficient; cabin was clean."
Ulemper: "Seating was tight and uncomfortable. Seat cushions felt thin, we could feel the seat frames, and there was too little space between the rows. Food was lame and over cooked."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "Temperatures was good not very hot. Has a handicapped bathroom."
Ulemper: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"
Fordeler: "The crew was friendly."
Ulemper: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."