Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The plane was nice and comfortable. The flight was only about 40 minutes."
Ulemper: "Everything was fine. A very quick, easy flight at the end of a long day for me."
Ulemper: "Late departure for that most meaningless of excuses - the late arriving aircraft. And so late arriving at destination. On arrival at Berlin, there was also noone at the gate to allow us to leave the plane. All in all meant missing pickup time at the airport, and extra cost."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Don't remember this flight"
Ulemper: "Difficult to find check in at Copenhagen airport"
Fordeler: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Timing is good"
Ulemper: "To craody"
Fordeler: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Ulemper: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."
Fordeler: "Very helpful staff."
Fordeler: "on time polite staff comfortable flights with free coffee"
Ulemper: "charging for bags"
Fordeler: "Easy boarding. Friendly staff"
Fordeler: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Ulemper: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Fordeler: "Food was good and so was the entertainment on board"
Ulemper: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"
Fordeler: "Efficient processing of passengers onto aircraft."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "On schedule,great crew"
Ulemper: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Fordeler: "Plane was quite empty"
Ulemper: "Plane wasn't in the best shape"
Ulemper: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Fordeler: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Ulemper: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Ulemper: "flight was delay for 30 mins. then another 30 mins because there are 15 passenger that miss their flight due to delay or there is not enough flight to transport them to Longyearbyen the next day. We are force to wait a total of more then a hour to board them and stuck on plane. And ofcuase when we landed. My SAS go luggage is last to come out because the late arrival passengers luggage all come out ahead. It is a most terrible experience I ever had with a SAS flight. Might as well consider flying norwegian airline!"
Fordeler: "All good with SAS. Not good with me. I forgot to ask for a window seat."
Ulemper: "I makes down for food and entertainment but food could be bought and provided entertainment is not necessary for short flights with such good views of beautiful Norway."
Fordeler: "Comfy seats. Good good service. Great video options."
Ulemper: "SAS staff seems sort of cold and cranky."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Ulemper: "Nothing. There was nothing to not like. In fact they fed us too much!"
Fordeler: "Nothing to be honest"
Ulemper: "Checkin was a disaster, girl was not aware of anything she was doing and after over ten minutes of explainatiin she still put me and my bags on a wrong flight. Lady at the boarding gate tried to help and finally managed to send me and my bag in the same flight. Even bigger disappointment was that I booked a business class seat and paid three times more money then a normal economy ticket, there wasn't any business class seat and all seats were occupied in the front rows. Staff was generally rude and not willing to help."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "The plane was neat, clean and well maintained. The food was very good. The crew was professional and friendly. Based on my experience this is a top-notch airline."
Fordeler: "The crew was lovely"
Ulemper: "No entertainment or any special difference between business and coach except you get a meal. Seats are the same as economy and the bathrooms are shared. Why bother paying extra?"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Fordeler: "the plane arrived"
Ulemper: "booking Boarding comfort Food service"
Ulemper: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."
Fordeler: "The cleanliness"
Ulemper: "I Had checked several times to make sure I had 2 bags included ( standard for US-EU flights) and every time. At the airport I had to pay an extra charge for my second bag which made the flight very expensive and just ruined the whole experience for me"
Fordeler: "New airbus with good entertainment screenset clean"
Ulemper: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Fordeler: "No problems, great crew, easy check in and on time!"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"
Ulemper: "The fly attendant can be nicer"
Fordeler: "Flight was serviced by High Fly, which seem to provide temporary replacement services including very old plane with no onboard entertainment."
Ulemper: "Flight serviced by LOT"
Fordeler: "crew was good"
Ulemper: "crazy detailed search in goleniów"
Ulemper: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Fordeler: "Small plane but comfortable seats with enough space"
Ulemper: "Very stressful transfer - 30 mins are not enough"
Ulemper: "Better communication on board. It was difficult to hear and to understand announcements, which were few."
Fordeler: "The variety of entertainment was enjoyable throughout the cruise. Food was nice"
Ulemper: "The Boarding process was disappointing The crew overall was ok just on two occasions the same flight attendant missed me while distributing snacks and drinks. More"
Fordeler: "The dinner was ample for airplane food."
Ulemper: "The seat was horribly narrow with little legroom and too much recline (barely room for tray table when person in front of me reclined, and the screen was in my face without being able to change angle). Crew could have been more attentive and generous with water. Beverage service rather limited."
Ulemper: "Aircraft was comfortable and crew worked above and beyond normal crews to ensure all passengers were happy."
Ulemper: "Awful airlines, disorganized and chaotic. Warsaw airport was also awful. Extremely confusing to figure out what was going on. Flight was delayed. Workers were not helpful in figuring things out. One of the worst flights I’ve taken"
Fordeler: "The seats and entertainment on the screen."
Ulemper: "2 hour flight delay in LA. Then had to stand in line for 2.5 hours for rebooking the following morning. Then my new connected flight was delayed 1.5 hours. Then they left my bag in warsaw and it's been 2 days and I can't get a hold of anyone for my bag"
Fordeler: "Informative to the very minimum."
Ulemper: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Ulemper: "flight was delayed 4 hours"
Ulemper: "The food honestly could have been better for business class. And the first flight wasn't actually business class seats which was disappointing."
Fordeler: "Crew was fine, plain was fine"
Ulemper: "Departure was late one hour, I missed my flight connection to Bulgaria"
Ulemper: "More communication about flight delays at the airport."
Fordeler: "The food, crew, entertainment"
Ulemper: "Boarding was completely awful"
Fordeler: "The crew was as if it didn’t exist and the seat was anything but comfortable."
Ulemper: "The seats could have some cushioning, they could have offered some water to passengers, they could have kept the boarding gates the same to save confusion and they could have honoured my choice of seating...what’s the point of giving me a choice when they are going to seat me wherever they please?"
Ulemper: "one hour delete,missed connecting flight,arrived in Katowice 3 hours late,missed transportation to Ostrava."
Ulemper: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Fordeler: "The aircraft was big and clean, but the seats were not comfortable. No entertainment at all, not sure why it was list for review. My biggest problem was with their communicates. I booked this flight from Tel Aviv to London with 60min.layover in Warsaw, the schedule LOT offered. .The first leg to Warsaw was 30min. late without any announcement and no one mentioned about how it would affected connecting flights. So I asked the flight attendent before lading in Warsaw and she suggested to run throught the security. We thought we might have a chance as we were sitting close to the front rows. Nah, not so fast. It turned out that's not as rsimple as unning between the gates, everyone had to be shuttled to the main terminal and only the business class got a small van and went first, abd we were not allowed on that van even I told the guy we needed to catch the flight. Long story short, we finally made to the gate, Thanks to a LOT personnel pushed us to the front of security check and informed the gate we were coming. We literally RAN after the security to the gate. They reopened the gate to let us in and the aircraft pushed away right after we got on. The luggage, with that tight schedule, of course they would not be able to make the swich to London. So we had nothing except the cloth from Tel Aviv, its about 15C in tempture, we were freezing. Waiting for our luggage to be delivered to our hotel for warm clothes before we can go out"
Ulemper: "Limited leg room and cramped quarters when person in front of you leans back."
Fordeler: "Very comfortable seats, very friendly and polite crew"
Fordeler: "Nice plane. Crew was great"
Ulemper: "Boarding in Chicago was late and seemed confused; partly because of gat configuration. Not much choice in entertainment"
Ulemper: ""beds" not as comfortable as British Air, Qantas or Air NZ, which are all we have to compare it to Grasp of English of crew not great. Choices of menu in Business limited, especially for those not eating pork or beef (again,not our experience on the above mentioned airlines) The requested vegetarian meal was the same for both dinner and breakfast, and consisted of the same plain cooked vegetables and fresh fruits only"
Fordeler: "Great crew"
Ulemper: "Crew moved extremely slow despite a delay. (E.g. we could have departed sooner if they moved quicker and were more organized. Boarding process was poorly managed and chaotic. Total lack of communication about the delay. Missed our connecting flight due to the delay and had to beg for info about how to get a new flight."
Fordeler: "LOT does great with boarding, food, and entertainment. The food is very tasty and plentiful. The boarding process is smooth and the people are very nice. And the selection of movies and TV is very broad, and the equipment works well."
Ulemper: "The crew on the plane are short with passengers and don't seem to go out of their way to make passengers comfortable. This lack of effort stands out very much in the background of super-uncomfortable seats on Dreamliners. There is relatively much less space available for passengers between rows and between seats themselves. It makes long flights exceptionally painful, especially for people who are not extra small or young. I have gotten to the point that I choose to fly different airlines even if that means a bit more money and an extra stop because I cannot handle 8 or 9 hours on the Dreamliners, especially when the flights are full."
Fordeler: "Nice crew"
Ulemper: "No meals offered on board"
Fordeler: "Crew was great."
Ulemper: "No on-board entertainment."
Ulemper: "I didn't like that there was no Wifi, the seats were a bit small, and the connecting flight to moscow was only about 40 mins from the arrival, and we were delayed and I missed my connection. They should not plan connections this close."
Ulemper: "They lost my baggage"
Fordeler: "Flight was empty so there was extra room"
Ulemper: "Entertainment on my seat wasn’t working"
Fordeler: "The legs room"
Ulemper: "The food was bad"
Fordeler: "The staff serve nice"
Ulemper: "Chronic failure in flight schedules"
Fordeler: "Seemed good overall. Was delayed a little getting out, but pilot picked up the pace and landed on time. Only issue is the movie selection, mostly year+ old, and only polish tv shows."
Ulemper: "Very bad boarding experience... We were not issued boarding passed for all legs of the journey at the beginning. At the last leg, we were provided separate seats. Boarding staff extremely rude and unfriendly. Not one person (apart from the in-flight personnel) wore a smile."
Ulemper: "The flight was 3 hours late"
Fordeler: "Seats were comfortable and the food wasn't terrible"
Ulemper: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Fordeler: "Relatively new aircraft with not-bad room between the rows. Water, coffee and tea offered gratis, otherwise pay for snacks, but prices not bad. Good flight for a budget airline. Twi toilets for a full plane a bit ridiculous, but the flight was only 2 1/2 hours, so no big lines."
Fordeler: "I liked that the food was better by comparison with food served on other airlines (part of Star Alliance)."
Ulemper: "I think it would be nice that staff /crew addresses the passenger in both Polish and English. Most of the time they used only Polish, did not try to ask in English at all.Of course, if I asked for something in English, they can understand and respond. Also, did you always charge for wine and beer? Otherwise, I appreciated it was not as expensive as on the airport or on other airlines."
Fordeler: "Price, many food options"
Ulemper: "Never seen seats so close together."
Ulemper: "Unpleasant crew members"
Fordeler: "The whole crew"
Ulemper: "> Taking a bus for 6 hours after landing in warsaw to destination in RZE > Flight only serving turkey meals, what if I were allergic to turkey or didn't eat it. > Flight delay coming to poland and leaving poland."
Fordeler: "Service, listening to my questions, overall!!"
Ulemper: "Seats were too small."
Fordeler: "Nothing much"
Ulemper: "The aircraft was very small with exposed wings and it was very noisy"
Ulemper: "Over 45 minute delay going from Krakow to Warsaw with only a scheduled 1hr35m layover to get connection to JFK. Just made it!"
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Fordeler: "Amazing crew, access to lounge, brand new Dreamliner!"
Ulemper: "Food and entertainment are somewhat bland and the choice is limited."
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Fordeler: "Not much"
Ulemper: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Fordeler: "For an economy flight, the plane was night, as was the seating."
Ulemper: "They weighed the baggage both at check-in and when boarding the plane. I passed easily both times, but because others didn't, the boarding process was bogged down and took so long that the flight was late leaving. Nothing was efficient, and the whole process was stressful."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Fordeler: "Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!"
Ulemper: "Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel."
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "To be honest, at least a glass of water could be offered"
Ulemper: "Unruly passenger caused delays"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "The premium seats were comfy even though not lay flat. The food was surprisingly good (salmon for dinner and meat/cheese spread for breakfast)."
Ulemper: "Service was a bit slow when you ordered off the menu from the TV screen. The movie options were pretty out of date and the selection was not as wide as you see on regular carriers. Also the plane was well kept but still showed signs of wear you would expect on a 60 year old 747 not on a newer 787."
Fordeler: "Price, new aircraft, good crew"
Ulemper: "Long layover, connecting flight was delayed over an hour without any explanation"
Fordeler: "The new aircraft"
Ulemper: "The meal was cold, the entertainment service was lacking content. The crew were cold and not interested in serving passengers needs."
Ulemper: "My hot snack order took like 40 minutes to arrive. They mistakenly gave mine to another passenger who did not order it."
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Fordeler: "Boeing 737 ok"
Ulemper: "No food"
Ulemper: "2 hours and 30 minutes delayed"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "We had a 4 hour delay due to mechanical difficulties with our first plane. I get it, it happens. But the delay was not communicated for a while, even though the departure board was showing it. When it was announced, no one from Norwegian was there, just airport personnel and they did what they could. Once the plane did arrive it took forever for them to allow us to board. In the air the flight was fine. Cramped seating for sure, but that is to be expected. The in-flight movies were slim picking, especially for a 8 hour flight, and the food was ok for what it was. Overall, not an enjoyable experience but that was you get with discount flights."
Ulemper: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Ulemper: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "New plane"
Ulemper: "Lack of even water"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Worst ever. Never recommend to anyone."
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Ulemper: "6hrs delay, turned out 7.5 hrs. $360 extra for oveweight suitcases and almost missed the connection. I was the last one to board and im the end NONE of luggage arrived w me to final destination! I claim a full refund!"
Fordeler: "Good plane, nice crew"
Fordeler: "Enkelt og greit"
Ulemper: "Tregt Internet"
Fordeler: "God benplass og wifi"
Fordeler: "Plane on time, new plane, nice crew."
Ulemper: "Ability to move seats."
Fordeler: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Fordeler: "The crew was ok. The seats no conmfortable."
Ulemper: "Every time the same problems. Bording we have to wait almost an hour and then all the people have to wait for the bus in a very Small place(like animals) then at the bus... waiting in a full one untill someone says ok to ride.."
Ulemper: "Uncomfortable seats"
Ulemper: "not charge me for carry on luggage"
Fordeler: "The crew was very professional and I cannot complain about that."
Ulemper: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Ulemper: "boarding process felt like herding"
Fordeler: "It's the cheapest you can get"
Ulemper: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Fordeler: "Extra legroom seats are a godsend (but that's applicable to any airline, not just Wizzair, although they do seem to have a few more of these than other airlines - low cost or not). Also, despite a 35 min. initial delay, we eventually landed only 15 min. later than the scheduled time."
Ulemper: "The boarding process at Gatwick was disastrous. There were only 2 agents, none of which spoke proper English. Also, one of them was busy checking each individual carry-on bag with unnecessary extra scrutiny, only to provide customers to the second agent, which was taking the payments for extra bags."
Fordeler: "Once boarding started it was very fast and flight left shortly after"
Ulemper: "Seats are very uncomfortable"
Ulemper: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Fordeler: "The crew was so helpful and nice"
Ulemper: "I was happy with everything"
Ulemper: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Fordeler: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Ulemper: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Fordeler: "Clean aircraft with good on board staff. Flight departed on time and arrived early. Overall they are good value for a low cost carrier."
Ulemper: "Wizz are a bit disorganised at bag check in, disorganised with overhead storage. Don't like the random seat assignment used if you don't want to pay the high price for assigned seats."
Ulemper: "Did not fly. They wanted $100 to check my bag. I flew another airline."
Fordeler: "All and all great value for the money"
Ulemper: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."
Ulemper: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Fordeler: "Good legroom and comfortable seats"
Ulemper: "Couldn’t check in online. Got to airport to be told I couldn’t fly because fully booked. Still here in Macedonia. The earliest they could fly me back is Tuesday. Absolutely disgusting , fuming !!!!"
Ulemper: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Fordeler: "Everything was on time, no delays. Polite crue. Easy boarding."
Ulemper: "The seats are not comfortable at all"
Fordeler: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Ulemper: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Fordeler: "Space. Priority Boarding"
Ulemper: "Strong bad smell. One hour late for departure."
Fordeler: "Purchased priority boarding for a change which was nice to be able to not have to jump in the queue quickly. Boarding was fine and the crew were very friendly and professional. The extra legroom seats over the wing provided a good extra space."
Ulemper: "The cleanliness of the plane was not good, the carpets were fraying and the seats were old and tired. The seats were positioned too upright and there was no option to recline the seat so it was a very straight seat for 2hrs on the flight."
Fordeler: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Fordeler: "Cheap flights and convenient airport"
Ulemper: "Seats uncomfortable and hot"
Fordeler: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Ulemper: "The seats don’t lean back and do not have a lot of cushion."
Ulemper: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Fordeler: "cheap, on time"
Ulemper: "no reclining chairs, no free water"
Fordeler: "Nice crew"
Ulemper: "My bag was 6cm too big, so they charged me at the airport. After checking their website, the airport overcharged me, and the gestapo who was checking had less customer service manners than my old French teacher, she was a...!"
Fordeler: "I'm disappointed with your service"
Ulemper: "I'm disappointed with your service"
Ulemper: "Crampt seats, mob to board the plane, hour delay with no reason given."
Ulemper: "Lots of hidden charges."
Fordeler: "The crew in the plane"
Ulemper: "The quality of service in the boarding, Modified types of cabine bags, practically you have to bring one change of clothes an nothing else in order to fit for the standards of the "small cabine luggage" . The boarding crew was very rude"
Fordeler: "Non stop"
Ulemper: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Fordeler: "I will never take flight with this company again!!!!! The worst ever shame on you"
Fordeler: "Magazine was pretty good. Staff were smiley and nice."
Ulemper: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Fordeler: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Ulemper: "nothing much tbh"
Fordeler: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Ulemper: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Fordeler: "Pleasent staff"
Fordeler: "Nice new plane and caught up time even though it was late leaving left Luton late"
Ulemper: "Left late"
Fordeler: "All handled professionally."
Fordeler: "The flight arrived in KEF even faster than predicted"
Ulemper: "The boarding was late"
Fordeler: "Near new aircraft and O.K. seating. Flight crew was helpful and spoke excellent English. On time departure."
Ulemper: "WIZZAIR website is user unfriendly. To make matters worse, in order to check in on the Internet, one has to register with WIZZAIR. Fares are competitive, but long list of extra charges is annoying. Boarding was chaotic at airport, with no attempt at crowd control. No water was served on flight."
Ulemper: "We were made to wait for some 40 minutes in a glorified cattle shed with no seating before boarding. Will never fly with this airline again, however cheap it might be!"
Fordeler: "For the first time I am saying thanks to Wizzair for being late in departure time, otherwise I would not manage my flight back to Warsaw."