The boarding at the Vienna airport was an absolute chaos; no rhyme or reason, no order just everyone shoving; I thought I was in some 3rd world country where the concept of organization and order has not reached 21st century. The web site is one of the worst, not intuitive or clear at all; it took me forever to book a seat and having to pay for it, another slap in the face. I traveled with Austrian air many times but this was just so frustrating and disappointing.
Even though the flight got delayed for 10’ we made it on time
Seems strange when there are so few flights because of corona that everyone is stuffed into a bus to drive out to the plane for boarding instead of using the airbridge. Not sure what the reason for that was. No problem with using the airbridge on arrival. The flight itself was otherwise fine.
Ulemper: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Fordeler: "Very smooth boarding on both flights, a smooth transfer between flights, and comfortable seats (especially nice flexible headrest on longhaul flight). Very friendly and helpful crew."
Ulemper: "Movies available weren't to my taste, which isn't important anyway."
Fordeler: "Just in time take of and landing, staff friendliness"
Fordeler: "The crew. The punctuality."
Fordeler: "The hotel was nice although I was unable to sleep due to the delays all around concerning my connecting flight. I am thoroughly upset because I contacted the airlines 3 times in May to express my concern with the 30mins layover. And to no avail. My worst concerns are being played out now. It appears that their isn’t any concern from the airlines about this catastrophe impacting so many people. Shame on you."
Ulemper: "The connecting flight departed before the first flight landed. Then I was given the wrong information of gate departure by airport personnel. After running like crazy to find this gate for departure, the plane had already departed before we even landed. There wasn’t anyone around to help, and finally I found an airport worker who gave me the same incorrect information. She was as perplexed as was I. Finally, she directed me to the information booth where I was booked in a flight the next day. The food voucher was insufficient to cover dinner, i had to pay out of my pocket but I was frugal given the financial situation. The taxi service personnel were rude and it took a long time to taxi me to the hotel where I am unable to sleep because I have an early morning g departure. All in all, between the airport delays getting me to the hotel, lack of proper food and treatment by personnel, I am exhausted and lost sleep in the process."
Fordeler: "Friendly crew and ground crew worked VERY quickly and efficiently to deal with a broken plane and switch us all rather seamlessly to a replacement plane. Impressive."
Fordeler: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Ulemper: "Poor selection of films on the entertainment system."
Fordeler: "Excellent crew, delicious Austrian wine, only a short flight so only some nibbles to eat which was fine."
Ulemper: "Seat wasn't the best, quite hard on the middle back."
Fordeler: "Timely departure and pleasant staff on board"
Ulemper: "It was cold during the flight,"
Fordeler: "Not much."
Ulemper: "Baggage fees and unclear policy during booking with Kayak."
Fordeler: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Fordeler: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Ulemper: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Fordeler: "Food, entertainment options, business class seats that lay flat"
Ulemper: "Rang twice for attendants when I dropped my phone behind the seat. Instructed at beginning of flight to not attempt to retrieve an item behind the seat and to have an attendant helped. No one responded to me, so I got it myself. Wasn’t a big deal, but I don’t appreciate being soundly ignored"
Fordeler: "All flights were on schedule"
Ulemper: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Fordeler: "There werecseats available at gate area to wabit for plane."
Ulemper: "Airport overcrowded, checkin at Austrian Airlines horrible - one agent quoated 117 Euro for oversize suitcase when fee was actually 50 Euro. (Note: same suitcase accepted by Lufthansa without extra charge. Security check also excessive and bureaucratic without giving sense of better safety."
Fordeler: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."
Ulemper: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Fordeler: "Flight attendants were friendly, courteous and helpful"
Ulemper: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."
Fordeler: "food was great. Slightly cold in cabin."
Ulemper: "had a narrow connecting flight VIE to MUC, VIE flight was delayed and had to catch MUC to IAD flight in less than 15 min. One luggage was missing at baggage claim, but as DC/ Baltimore is home, luggage arrived in 48 hrs. All is well that ends well."
Fordeler: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Ulemper: "I really can’t think of anything I didn’t like!"
Fordeler: "Service was great, the stewardess's were very professional and very caring without being too personal which is great for me .Every was done quickly and professionally with a great sense of efficiency and purpose .Hard to explain but so different from other airlines . Multimedia was phenomenal"
Ulemper: "Food portions were smallish but acceptable .Seat reservation service got totally mixed up ,reserved one seat and got another .Maybe software glitch ,needs to be fixed."
Ulemper: "They lost my bag and refused to deliver it to my house once it was found. It is still at the airport"
Fordeler: "Life is beautiful"
Ulemper: "My fellow passenger fended off my sexual advances like a pro"
Ulemper: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"
Fordeler: "The cabin temperature was ok"
Ulemper: "Check-in lady rude. Bag of salt crackers on plane. Flight crew not helpful."
Ulemper: "Service was bad"
Ulemper: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."
Fordeler: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Ulemper: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."
Fordeler: "Ground crew was very kind"
Ulemper: "My ordered vegetarian meal was missing on the way back :("
Ulemper: "Flight delayed"
Fordeler: "Everything was going to at"
Ulemper: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Fordeler: "6 hours delay, first deplaning due to mechanical failure, 2nd deplaning due to electrical storm. Missed my connection to Asia requiring total new bookings and expense. Never flying AA again."
Ulemper: "no entertainment at all Chairs are not comfortable at all no cushions to ease the back pains"
Fordeler: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Ulemper: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Fordeler: "Expertise and effiency of the flight crew."
Ulemper: "Poor service, will not fly again with this airline"
Fordeler: "Everything was great!"
Ulemper: "There was nothing in specific that I didn't like!"
Ulemper: "Initial flight was late taking off for no reason except they scheduled too many incoming flights. Made my second flight but my bag did not and had to wait over a day for it while missing a day of work."
Fordeler: "that everything was in order - alles in ordnung, without much fuss. short flight, no time to get dissapointments, but I did not expect some anyway."
Fordeler: "food was fine"
Ulemper: "to small seats"
Ulemper: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"
Fordeler: "The hostess are very friendly, good customer knowledge with worm smiles. My name is mulugeta Assefa"
Ulemper: "The service is outstanding I love it. The hostess are very friendly and they have excellent customer service knowledge. I'm happy. ..thanks..... My name is mulugeta Assefa"
Totally packed. No food choice for allergy requirements available in economy.
I never flew with SAS before and got to fly all the way from the US and I loved it !!
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Fordeler: "Left and arrived on time. Crew very efficient. Smooth flight."
Ulemper: "Everything was great!"
Fordeler: "The crew was very nice , and very comfortable seats ."
Ulemper: "Everything was great"
Ulemper: "The airplane crew was rude. They could have been more nicer regarding food. My mother is diabetic and I asked the lady to get her a small sandwich or something so she can take her meds and plus her sugar levels where getting low. And the lady on her side was really rude and said NO."
Ulemper: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Fordeler: "plane is clean & seats are comfy"
Ulemper: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Fordeler: "Flight arrived on time. No issues."
Ulemper: "Standard flight - nothing special I wish they would have done a garbage run prior to landing."
Fordeler: "Pleasant and safe flught"
Fordeler: "Excellent service and food."
Ulemper: "Only one free soda. Beer and wine for a fee."
Ulemper: "Not applicable"
Fordeler: "Not full. Kind crew."
Ulemper: "No complaints."
Fordeler: "We traveled with our 11 month old and the crew was super helpful. It was an 8.5hr flight, we got a middle seat to give him space to play and the staff had a lot of fun engaging with him. They even gave him a couple of toys to play with. Food was just ok, but better than most airline meals I've had. We flew Premium Economy which was a comfortable experience as well."
Ulemper: "Checking in took too long, but that's more due to the new US-bound flight restrictions and process that's supporting that."
Fordeler: "Jal is the best airline"
Ulemper: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"
Fordeler: "I liked the high-tech adjustment on the seats but i am 6ft2, 200 lbs (in good shape) and I have Parkinson's disease. The seat was just not roomy enough and I had to get up at least once an hour."
Ulemper: "The crew was very understanding and kind. The aft head was very limited in space too. A little more room would have been most welcome."
Fordeler: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Ulemper: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Ulemper: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Fordeler: "Because of bad weather at the Faroe Islands, the aircraft made a missed approach (go-around) on the first attempt to land. The weather had improved sufficiently to make it in on the second attempt. The pilot and the cabin crew were excellent in keeping everyone informed, and telling us the status of the weather and the likelihood of getting in. The pilot was outstanding in his communication with the passengers and the cabin crew were great in re-assuring passengers after the missed approach. The flight crew handled the difficult weather conditions very well."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "Booked SAS Go level which included 1 piece of luggage each. At check-in, we were told that is not the case despite SAS' own website saying that it is. I was charged another $320 and I am disgusted with their business practices which revolve around, deceit, lies andl I would even say fraud! There were many others complaining about the SAS Go luggage issue and then having to pay again. I could have gone with Ryan Air for a fraction of the cost."
Fordeler: "The crew was friendly. There were many empty seats so I had a row to myself."
Ulemper: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."
Ulemper: "The SFO crew was not helpful at all. Upon check-in, the SFO to Copenhagen leg of the flight was 2.5 hours delayed. When I expressed concern to the SFO ground crew, they said "You'll be taken care of in Copenhagen" in a very dismissive manner. I noted that we would miss our connecting flight (Copenhagen to LHR) and that there wouldn't be another direct flight that day. The SFO crew member told me that I was wrong that there was another flight available (a 4:30 pm flight). I told her that that flight wasn't on the SAS website and she told me that I didn't know what I was talking about in a rude manner. When I arrived in Copenhagen, the ground crew informed me that there was not a 4:30 pm flight and there never was. To get to London, I had to be fly first to Frankfurt then to London on another airline. Overall, this delay cost me over 6 hours. Utterly unacceptable and will never fly SAS again."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Ulemper: "Delay after delay. Screaming kid"
Ulemper: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Best food on an airplane I have ever had. Great service from the cabin crew."
Ulemper: "Cabin extremely dated. Lie flat seats not flat. No built in entertainment but rather iPads handed out by cabin crew."
Fordeler: "Flight was on-time, fast, efficient boarding, on-time arrival."
Ulemper: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Fordeler: "The movies, the seats, the food,"
Ulemper: "The attitud of te attendant,"
Fordeler: "No problems, great crew, easy check in and on time!"
Ulemper: "SAS has one of the worst boarding procedures and not enforcing it. Flight was delayed an I almost lost my connection in CPH. and it has the narrowest legroom of all Star alliance flights. my flight from stockholm was delayed and there was a massive queue at border control and no SAS or CPH airport staff to organise to get PAX through faster so they dont miss their connection I had to fight my way through the queue otherwise I would have lost my connection"
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "The seats were comfortable. Two meals offered for the 10.5 hour nontstop flight between San Francisco and Copenhagen."
Ulemper: "A little more leg room. Ability to change seat once reservation made online. The SAS website does not show your seat relative to entire place seat availability. Would have liked 24 hour customer service by phone option. They are actually closed for phone calls at night."
Fordeler: "Good entertainment, well organized, reasonably comfortable seats"
Ulemper: "Food wasn't very good, especially the snack"
Fordeler: "Flight was cancelled and had to be rebooked, pushing our travel home back a day. No positives."
Ulemper: "Work around the flight cancellation better to keep people on schedule."
Fordeler: "Not crowded."
Ulemper: "Food! I’ve never been on a 6+ hour flight where they didn’t serve any food!"
Fordeler: "The crew was good but this seating was very tight."
Ulemper: "Boarding should be done from the back of the plane to forward which would get rid of the bottle neck when trying to get on. It was not an Iceland plane and there was no entertainment available."
Fordeler: "The crew was nice and boarding was quick."
Ulemper: "The plane was extremely hot. There were children running up and down the aisles the entire flight (a little play time is fine, but someone should've asked them to quiet down at some point). The seat in front of me reclined so far back, it was inches from my face for the full six hours."
Fordeler: "Crew was adaquate,"
Ulemper: "plane was 1 hr late boarding You changed my seat on BOTH legs of my flight . Suurely NOTHING to get happy about !"
Fordeler: "The seat has minimal cushioning"
Fordeler: "The in-flight entertainment system is very good (once you get past the spam video ads for Icelandic attractions). The flight crew on both flights was very attentive and friendly. I really appreciate that IcelandAir gives out toy boxes to the children on the plane; that's very nice."
Ulemper: "My first flight was over 50 minutes late. Since I only had 1 hour and 5 minutes to begin with to catch my connecting flight, this forced me and several other passengers to do a mad sprint through Kevlavik Airport. We made it to the gate drenched in sweat and gasping for air - not a pleasant experience. There was also no time to use the airport restrooms or refill my water bottle. The cabin crew on the first flight completely ignored the fact that we were this late - there were no announcements about flight connections, or even an update as to that we were running behind at all. This should have been handled very differently. (Also, general pet peeve: They give you no food whatsoever, even for transatlantic flights, and they do not make you aware of this prior to being on the airplane. If you want to eat, you have to purchase their overpriced airplane food from the menu.)"
Ulemper: "When I booked this flight last March the booking info said 1 free bag. When we got to the airport we were told that we had to pay $94 Can per bag because we had Economy Light class. We had the same issue returning but the cost was $55 US. On top of that Iceland Air changed planes and bumped us from row 10 to 41 - the last row. Bizarrely there is no customer service desk at the Reykjavik Airport - they just give you a little card with the website for customer service. I don't understand how any airline does this! BTW, they blame the third party for the issues! That is you!!!"
Fordeler: "Overall a pleasant experience"
Ulemper: "The lack of advance knowledge regarding Passport control in Keflavik on the return flight from Europe"
Fordeler: "Crew and food was nice If you are a Saga class passenger like my wife and I left something to be desired"
Ulemper: "Boarding procee in Iceland for Saga class means you get called up first to wait in line for bus to plane. There you wait for others to check in the gate. Then you proceed to board the bus. Saga class was with everyone. By the time we got on board waiting to climb the stairs we were soaked from the rain. Our bags were marked priority yet to our dismay it took 20 minutes for our bags to come on the carosill after others started getting there bags. Glad We had those priority stickers as we were clearly in the last of the bunch. 0"
Fordeler: "Pleasant crew"
Ulemper: "My wife and I wen business class called Saga class we have flown first class on other airlines and know the drill. In this case we were wrong The Saga class passengers were in line when we were told we would need to wait for 55 members of a high school soccer team to board. Did not have a lot of time to settle in Saga class once they were on"
Fordeler: "The plane was nice and I truly loved the movies offered on board."
Ulemper: "I wasn’t aware of the fact you need to order your food prior to departure to get it on board."
Ulemper: "The booking was too tight. We BARELY made our flight to Minneapolis and the airport in Rehkjavik is way too small for the number of flights coming in at the same time. We were in a winding, snakelike line for security that went on forever and then when we got through, the lines for the gates were mixed up, without proper seating areas and separation. People were in the wrong lines because it was too crowded to see where we should be. This is a POORLY run airport that needs significant expansion and improvement."
Fordeler: "All was fine: economy seats with great legroom; helpful, nice crew; efficient updates from icelandair - had a flight delay, which resulted in an overnight in Iceland that turned into a mini vacation."
Ulemper: "Delay and missed connection caused getting back to work a day late but it was a fun interruption."
Fordeler: "At least IA has great entertainment system with many movie options."
Ulemper: "Iceland Air has no self baggage check area. It appears that SAS has a monopoly here and handles everything, which means waiting in multiple lines even if you self check and print bag tags at the kiosk. What’s the point if you have to go the service area to check your bags?"
Ulemper: "Icelandair does not serve food, flights are very hot, get very little to drink"
Fordeler: "Plane boarded and left mostly on schedule. The price was pretty incredible, I paid a fraction of what I expected based on previous trips to Europe."
Ulemper: "Arriving in Reykjavik, we needed to bus to the terminal. Weather was fine so it wasn't a big deal, but it involved additional waiting and the buses fill up quickly."
Ulemper: "My first flight was canceled due to lack of available aircraft. My connecting flight was then 2 1/2 hours late due to a mechanical issue. That made me miss my flight to Denver. The fact that they had a flight scheduled that didn’t have an aircraft available is very poor planning and caused a great deal of issues"
Fordeler: "The staff are good, but the plane is older and not very comfortable. Even if it is clean it is hard to tell. It’s the last flight to our area, but it as on time at 12:20a, and the wait for baggage was short."
Ulemper: "I was cold, but it was as a short flight, so I didn’t suffer long."
Ulemper: "I missed my flight because my flight into Chicago was delayed by 3 hours. I called Icelandairs customer service 7 hours before I missed my flight and told them the situation and they gave me the wrong information and gate number. Once I arrived in Chicago I couldn’t find anyone to help me at the airport and I was brushed off multiple times. After staying on hold all night long with icelandairs customer service I was hung up on. I ended up buying a completely new ticket and still haven’t been able to talk to a representative about it."
Fordeler: "Well organized. Good smooth flight."
Ulemper: "No food beyond water or coffee unless you pay extra. Not enough room for 183 cm person."
Fordeler: "The flight crew was kind."
Ulemper: "Good evening, I’m not sure under which category our complaints should fall on your website so I will include them here. To summarize our complaint, we booked our tickets on Icelandair through Kayak (and Webjet) and upon arriving at the check-in counter on December 2, we were informed that the baggage fee for our flight would be $95 each! Understandably, we were shocked and very displeased. Nowhere in our confirmation emails or flight details was there anything about having to pay such a high rate for our luggage. The first employee we spoke to said that your airline has recently started charging such fees to compete with WOW Air and as I said to him, I would like to point out again that this is the very reason why I never choose to fly with WOW Air: they clearly state that there is a high baggage fee from the beginning of the registration process and I know of too many other airlines who don’t have such inflated fees. This ticketing agent and the manager said that the level of our ticket (apparently called Economy Light) indicated that we would be charged this baggage rate. It is now my understanding that on the Icelandair’s website, these levels are described but no such options were listed or explained on the Kayak website or any of our confirmation materials/emails. It is the responsibility of your site to post these important details in a conspicuous place so that travelers can make informed decisions. We could’ve flown with Air Portugal for a mere $50 more and saved not only over $200 each but also the inconvenience and frustration. Upon the check-in manager’s suggestion, I looked up our flight by the booking reservation number (LCWNEG) and again, the only “flight type” shown was called Economy, nothing more. The same is true for when we checked in online and reserved our seats - there was never an indication of the fees that were awaiting us. All this to say, we were incredibly upset to be surprised with an additional cost of $200/person (round trip ticket) but then, to add insult to injury, not only did we nearly miss our flight due to the length of time spent at the check-in desk, once we got on the plane and we realized we would not be served anything other than water or soda - since all food/meals must also be paid for in most Economy levels. This was our first experience with your airline/website and I highly doubt we will ever choose you in the future. I know now for a fact that other passengers who have booked through 3rd party sites have found themselves in similar bad situations. If you choose to work with airlines and offer lower rates, it is only honest and fair to make your policies clearly known to your potential customers. We felt mislead and deceived as these rates seemed hidden until it as too late. I eagerly await your response and look forward to hearing what steps will be taken to rectify the problem and make amends for this unacceptable situation. Sincerely, Mandi Vermilyea and Judith Arp"
Ulemper: "food and drink is a nickel and diam which doesn’t go with the brand."
Fordeler: "seating was adequate"
Ulemper: "very limited choice for vegetarians -salad only. very limited choices for entertainment-most movies outdated."
Fordeler: "Punctual and no toilet line ups"
Ulemper: "Seats were hard and food was very expensive."
Fordeler: "Swiss air and Lufthansa are probably better than Icelandair"
Ulemper: "I barely made my flight because I was rebooked to an ealier! flight via Switzerland instead via Iceland and that only three hours prior to regular departure, and without any notification on my cellphone. If I had not been more than two hours early at the airport I'd miss my re-assigned flight because it was leaving more than an hour earlier than my original flight. In the meantime I still got messages that the flight via Iceland would be delayed (which could have mislead me thinking I might have even more time than I actually had). Due to the subsequent rush at check-in my bag got pulled out by TSA and arrived two days late at Frankfurt! Meanwhile I had to travel to France without clean clothes and medication."
Fordeler: "The entertainment and ability to charge your phone was awesome. The flight attendants were professional. The flight was on time to Oslo and from also, as well as to and from Reykjavik from Kennedy and Boston."
Ulemper: "There was no one at a desk to welcome you. No boarding children or the back rows of the plane first. I almost missed my flight to Boston from Reykjavik because the gate was actually an unmarked door with a flight of stairs. I have never been on any airline with such an inferior boarding experience. Just swipe your boarding pass and wait with the other miserable looking passengers. No nice facilities to sit either. Many people just on the floor."
Fordeler: "This 767 was a very nice and spacious plane"
Ulemper: "No snacks, no meals offered"
Fordeler: "Nice and confortable flight, which is rare now days.."
Ulemper: "Small.seats, could be a bit bigger.."
Ulemper: "Airport in Iceland cannot accommodate the number of passengers that fly through there. Long lines, no seats, standing for hours. I won't fly Icelandic air through Rejikyvik again. Also the plane departing from IAD to Iceland was old and uncomfortable. Overall, I feel that I had to run the gauntlet of discomfort and tedium before I could actually enjoy my trip----as if the suffering was part of the package. This airport impacts the flight itself. Now we are supposed to accept an hours delay without apology as if that's ok. Standing in line at the airport for two hours in Iceland just makes me commit to traveling less and becoming more selective in my choice of airlines."
Fordeler: "I will start positive: I eventually got To my destination and I eventually returned home. That said, my flight from Chicago was 90 min late and therefore missed my connection in Iceland to Paris. Icelandair put me in a nice Hotel for the day and covered meals, but if they were more efficient with boarding and take off, we could have been there on time. The return home? Orly flight was total chaos, as was the boarding process to Chicago. Herding would be more effective with border collies. I will never use this airline again. What you save in airfare you lose in aggravation and inconvenience."
Ulemper: "Was surprised to learn that the meal and headset are not included in the economy price. Competitors charge less, feed and entertain you! Not planning on travelling on this airline anymore."
Fordeler: "Employees very friendly, helpful, professional. Comfortable newer plane."
Ulemper: "Lack of food on the flight.....how about even a cookie or two that you don't have to pay for?"
Fordeler: "Crew was good once we finally got going"
Ulemper: "We had a 9 hour delay overnight in the Oslo Airport where there was no explanation as to why. Technical difficulties isn't a clear explanation and 9 hours of technical difficulties, which also happened to earlier Oslo flights and would happen to Copenhagen and Glasgow flights the next day, is more than a technical difficulty. It is a breakdown of a plane or several in an overbooked and maxed out fleet that is overburdened, so call it that and be clear. There was far too small compensation (a $10US meal voucher in Oslo buys you nothing and the further $20 for what amounts to a night on the floor is pretty poor) for this very significant delay as well. The airline did not apologise or offer anything for this significant inconvenience to its customers. I was actually in better shape than most because I had purposely planned a longer layover in Reykjavik, but did not get to use to see some sights, because of this. Just know that this is a risk with Icelandair before making plans."
Fordeler: "Once we got to the shuttle, boarding was quick and efficient. Flight was not expensive. Flight from Reykavik to Chicago had numerous movie/tv selections. Many were older, but plenty to choose from."
Ulemper: "Seats very close together--if the person in front of you reclined all the way, you had to as well. Seats were a little stiff (not terrible, but not very comfortable). Boarding at Reykavik was chaotic. Airport was boarding 4 big flights all from the same small (but new?) end of the terminal and it was hard for people to figure out which line they should be in due to the placement of the screens and the sheer number of people all boarding simultaneously. This is not an IcelandAir problem but likely an issue of Reykavik airport being under-prepared for the ginormous amount of visitors and layovers."
Fordeler: "Pleasant flight."
Ulemper: "I wish Icelandic had better food choices."
Fordeler: "We had a most wonderful flight attendant named Axel Arnason on our flight who was great and made the flight not only bearable but actually very good. We were very unhappy at boarding and he recognized this, took the initiative, and went out of his way to insure that we were happy. One of the other flight attendants also gave us a free meal. I thought the airline should have given everyone a free dinner due to such lousy service at the gate. I would highly recommend that your executives take a plane ride in economy. It may open your eyes!"
Ulemper: "We had a two hour delay before leaving in Oslo. We walked into the most chaotic scene i've ever experienced at a terminal. Despite having a two hour window, nothing had been done to prepare for all the people arriving and needing to connect. There were no lines, no signs, no people to tell us where to go or how to board. It was a big fat mess! There was no time to go to the restroom, get something (less expensive) to eat or take with us. Very poorly handled. Once on board the plane, the very least that should have been done as to give everyone a free dinner. If we hadn't had such a nice flight attendant I would be requesting reimbursement for the meal we had to buy on the plane. I don't know if we will fly with you again. The seats are tiny, no snacks provided, and not a very good food menu."
Fordeler: "Our seats barely reclined-same as economy Couldn't stretch legs due to bulkhead. While purpose of Business Class was to enable sleeping. Without stretching out, that didn't happen"
Fordeler: "Oslo airport was great., spacious, good food and shopping, clean, well signed, plenty of places to charge electronics"
Ulemper: "long flight, no snacks."
Fordeler: "Great crew, pleasant, courteous and serviceminded"
Fordeler: "The crew was very friendly and accommodating."
Ulemper: "The temperature on the flight to Iceland was excessively warm. I am typically a person who enjoys the warmer temperatures but most passengers were uncomfortable with the temperature. This being the only exception to our experience with our flights to Iceland and Norway."
Fordeler: "I love Icelandair. Quirky and comfortable"
Ulemper: "No food is offered. Old movie choices."
Fordeler: "Getting to the airport via train was very easy. Airport was large and had a lot of accommodations. Flight was smooth and quick. Entertainment options were plentiful."
Ulemper: "The boarding process was somewhat confusing. We had trouble finding the bag drop and there were not many employees around to ask. Getting on the bus to get to the plane was very crowded. The headphone jack in my husband's seat did not work so we shared earbuds through my jack."
Fordeler: "Warm chicken order was forgotten by attendant. Food should have been free or ticket less expensive. No place to sit at airport Reykjavik and long lines for food. See"
Fordeler: "The water and longer seat belts."
Ulemper: "Poor communication at the gate when boarding leaving many people looking around lost and confused. No real boarding process - a real scrum once on board. Can't even provide a small bag of nuts or chips, very limited selection of beverages which are complimentary and the foods offered for sale did not have much option for people with dietary restrictions (and I didn't see a place to special order). Besides hard seats and outdated movies and screechy classical music, what can I say about the entertainment. Not all seats and entertainment equipment in working order."
Ulemper: "Need better English speaking crew doing announcements. Streamline the waiting lines. Speedup booking and boarding. Access airplanes direct from terminal. No buses!"
Fordeler: "flights were on time service was good"
Ulemper: "would rather not stop en route"
Ulemper: "Better reading material"
Fordeler: "Not much to say here. It was a short flight, and it went smoothly."
Ulemper: "I’ll say the same thing about almost every flight I have, and this is mostly for the airlines. People might fly more and pay a bit more if you give us more room. Being crammed into a tiny seat with a bunch of strangers is never pleasant. Same in this flight. Nothing terrible, just the usual. Also, to the other passengers, sit down until it’s your turn to exit. What is wrong with you that you can’t sit five more minutes? Be polite and let the people in front of you go first, let them have room to grab their bags instead of having your elbows in their face."
Fordeler: "All was super!"
Ulemper: "All was great!"
Fordeler: "Clean and neat aircraft with nice crew"
Ulemper: "Find a way to serve at lease water. Some crew members were uptight. Need to be friendly"
Ulemper: "Flight attendant didn’t smile @ all, it was like we are on her way."
Fordeler: "We made it safely to our destination."
Ulemper: "There was no WiFi. Comfier seats or at least a pillow and blanket."
Ulemper: "Sēdvieta neērta un nepiemērota gulēšanai."
Ulemper: "Nothing in time"
Ulemper: "At least a complimentary glass of water or juice in Economy."
Fordeler: "Good, friendly crew. Plane was quite clean, although not perfect. Smooth flight."
Ulemper: "No food included in the price of my very expensive ticket, and to make it worse, I was not informed. There was no info while booking, no info while buying the ticket, no email after buying, no email from the airline, nothing. I’ve never even heard of a transatlantic flight without a meal included."
Fordeler: "Very nice plane and we left on time and the flight was very smooth."
Ulemper: "no food or water in economy - for a 5 hour flight."
Fordeler: "Food offered on flight even though short trip"
Ulemper: "Was delayed so being on time"
Ulemper: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Fordeler: "Small compliment from Air France was lovely and unexpected"
Fordeler: "Helpful crew"
Fordeler: "Efficient boarding and disembarking."
Ulemper: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Fordeler: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Fordeler: "Short flight"
Ulemper: "They charged me 35 dollars to check in and the reason I did not check in was because their other flight was running late and was not sure I will make to that flight. It took forever to get bags in Riga. In the empty flight the way they were seating people was crazy. I'm lifetime gold with American Airlines so I do fair share flying and can tell you it's not a good Airline."
Fordeler: "Newer plane."
Ulemper: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Ulemper: "flight was delayed, missed connecting flight. new flight they gave me was also delayed, almost missed connecting flight again"
Ulemper: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Ulemper: "The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia."
Fordeler: "Nice new propeller plane on time"
Ulemper: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Fordeler: "New planes"
Ulemper: "I wasn’t asked to prepay luggage & it cost me double. That makes me very annoyed."
Fordeler: "Nice crew"
Ulemper: "Please give out water for free"
Fordeler: "Did not have food, so not able to rate that. Comfortable for sure! Plane ain't that big and one side had only 2 seats next to each other."
Ulemper: "Charging 30 Euros to check in at the airport is lunacy."
Ulemper: "This is an airline that has perfected the art of nickle-and-diming customers. One example: I asked for a glass of water. The smug flight attendant told me, “We only sell bottled water,” with a look that dared me to complain."
Ulemper: "bag measure frames in Riga airport used for aB are smaller than in most airports, as a results we were asked to check some bags in at the last moment. we have had connecting flight through Riga with two hand bags. lets call them big and small. judge by yourself: flight, aircraft, small, big ->Riga CS3, on board, on board Riga-> DHC 8-400, on board, check in ->Riga DHC 8-400, on board, on board Riga-> CS3, check in, check in as you see, the same bags on the same aircraft were allowed or disallowed by the same company based on weather one flies to Riga or from it. i believe there is absolutely no purpose for doing last second interruptions of such kind"
Ulemper: "We had to pay for 3 pieces of luggage, including my hand luggage. It came to about $150 dollars. When i booked the flight, it did not indicate anything about this extra change so be ware of this. The flight itself was quite inexpensive."
Fordeler: "We arrived safely. Bilingual staff."
Ulemper: "The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable."
Fordeler: "The helpful ground person at check-in."
Ulemper: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Fordeler: "Professional appearance"
Ulemper: "Extra $ for the seat (quite absurd) and 40 Euros for a check in luggage."
Ulemper: "I was flying transit, but I had to go through the check-in in Paris. At the check-in they started to make problems about my carry-on luggage. I had just two flights from the United States behind me and no problems at all and suddenly I can't fly with my carry-on luggage? I didn't like the AirBaltic check-in service."
Ulemper: "Who charges for coffee, jeez"
Fordeler: "I was surprised by the professionalism of air Baltic employees. They dressed well."
Ulemper: "Check in staff at Riga airport were rude. Check in Maine issued the same boarding pass twice, so one of us had no boarding pass. Security line was insanely long--30+ minutes! On board you pay for everything, even a glass of water. Tiny seats and the person behind me kept pushing on the back of my seat. Very uncomfortable! Will never fly airbaltic again."
Fordeler: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Ulemper: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Ulemper: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Fordeler: "Boarding was efficient."
Ulemper: "No free food or drink of any kind. That would have been okay since prices were reasonable. However, they completely skipped my row on my side of the plane, and I had to use the call button to get service."
Fordeler: "New Planes, crew"
Ulemper: "Entertainment cost !!!"
Fordeler: "Fine, left on time, short flight."
Ulemper: "No complaints"
Fordeler: "Booked on kayak and wasn't clear at all about check in or tickets, I looked many times. No way of checking in or getting boarding passes had to pay an arm and a leg at the gate. Also had to pay to check my bag on a half full flight. Have never had to check same bag with Ryanair on over 10 flights now. Will never use this airline again."
Fordeler: "The flights were on time, and the Riga airport was efficient."
Ulemper: "The planes seemed very old and rickety. One was an old propeller plane that looked like it had a large patch. The second plane was so old that It was very difficult to open the overhead storage compartments. Both planes rocked side to side during takeoff and landing. I couldn't figure out how to check baggage online through Kayak, and it cost €40 at the airport. It got me where I needs to go, but with the baggage fees, it turned out to be about the same price as other airlines, and I wouldn't recommend the planes for people with any flying anxiety."
Fordeler: "On time"
Ulemper: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Ulemper: "A free cup of tea or coffee would have been nice on a flight almost 2 hours long"
Fordeler: "Very efficient, quick"
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Fordeler: "Great you provide ways to keep busy on the plane for long flights!"
Ulemper: "Something needs to be done about carry on baggage. On this flight alone, I counted 80+ people who had to pay for carry on luggage because it also included our backpacks. There were a lot of angry people. Paying $85 for my carry on that alone didn’t weigh 10kg was ridiculous. I’ll be looking into other airlines for my future trips."
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Fordeler: "Amazing crew, access to lounge, brand new Dreamliner!"
Ulemper: "Food and entertainment are somewhat bland and the choice is limited."
Fordeler: "This flight was also delayed. Our bags never made the connection and waited 2 hours at the baggage terminalwith no support or answers."
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "The crew was very attentive. The Dreamliner was clean and very nice. Seats were good. Food was good. Entertainment was excellent. they gave blankets,but not pillows (but I did not ask for one.)"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Ulemper: "The boarding process could be better organized. There is just one large line and it’s like a free for all. There are zones on the tickets but they didn’t board by the zones"
Fordeler: "Reasonably a lot of room for economy class. I was very comfortable on a long-haul flight."
Ulemper: "The boarding process in Norway is a bit of a mess, but not the fault of the airline. We had a delay arriving at the airport and they could have done a bit better communicating what was going on."
Fordeler: "I slept"
Ulemper: "They just opened the gates and ran away and let people board. It was CHAOS"
Fordeler: "This was one of the most comfortable and enjoyable international flights I have been on in years."
Ulemper: "The boarding lineup in Oslo is a bit jumbled but if that’s all I have to complain about it was a great experience."
Fordeler: "Not much"
Ulemper: "Dozens of passengers, myself included, were forced to check their carry-ons at the gate and pay for it due to Norwegians strict weight policy. To be honest this felt like I was being swindled and it ruined the rest of the experience for me. Do not be tempted by the low fares they offer."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Crew friendly and attentive. Seats in Premium really good."
Ulemper: "They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Everyone was nice and the flight was smooth and restrooms were clean."
Ulemper: "I meant to write my Paris to Oslo review on the Oslo to LA review for what could be better. Like I mentioned the food was not good, please get rid of that white noodle coconut soup in a cup, there’s no way anyone likes it and more episodes on some of the shows like Friends"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Ulemper: "After having no issues with my carryon on my first Norwegian flight of the day, I was forced to pay 650 NoK to check my carryon as we were boarding my flight from Oslo to New York. This was just ridiculous because my bag fit in the overhead bins just fine and there we’re many empty overhead bins"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "To be honest, at least a glass of water could be offered"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Everything was great and handled professionally and efficiently, not to mention with such good hospitality and accommodations."
Ulemper: "All good."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "Premium cabin is good value, much more space than economy for not outrageous cost, food is actually really tasty, though still served in a box with plastic utensils in Premium, Dreamliner is nice plane"
Ulemper: "Nearly an hour late departing because of “passenger security screening for flights to US” - as if they don’t do this every day? They needed to start getting people into gate area much earlier. Limited video content - all sorts of programs I’ve never heard of or didn’t want to watch."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."
Fordeler: "planes are brand new and for the price (under $500.00) from Stockholm to NY it's a steal - but...…."
Ulemper: "same point !We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Ulemper: "The flight kept getting further delayed but remained th same after the flight took off, then when it was due to land at lax and we were there waiting it updates to an additional 45 minute delay. You couldn’t have updated that before the arrival time? Poor customer service!"
Ulemper: "They lost our bags in the transfer and did not even offer water on the flight!"
Ulemper: "I was in seat 33F. My husband & I were sitting together, boarded together, yet we were sent down different isles of the plane to board even though we asked to go the same direction. This made us arrive at our seats at different times & made stowing our luggage above rushed, awkward and harder to do. Not a good start considering we are both in our mid 60's. This may have been due to the crew being overwhelmed due to circumstances caused by the airport making us all late in boarding the plane all at once. Also, it was a late flight & there was constant noise from the galley making it hard to try to get any sleep. We were very happy that the crew got along so well but some of the conversations could have been at lower decibles."
Fordeler: "Food was actually provided with our ticket... not just ONE meal, but also a snack for before the arrival and the meals tasted good! Also, Oslo is a new and beautiful airport with great options for meals and stores to wander around. Also, the airplane had huge windows to look out of with new dimmer technology as opposed to just a shade. Very cool! With a couple of small downsides, we would STILL definitely fly Norwegian."
Ulemper: "We gate checked a stroller but were unable to pick it up to use in Oslo which was a surprise as it went straight through from gate check to full check in through the layover... with a 3hr 45min layover, it could have been useful to have it for our infant to sleep. Leg room is tight. Small selection of new movies for entertainment when compared to other airlines and it would have been nice to know we could get complimentary drinks anytime during the flight, but they were only available for free during meal service unless you purchased additionally."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "I loved the service of the crew and the entertainment provided on the flight. Being all new aircrafts the flights have all been very comfortable."
Ulemper: "It took way too long to board, seemed unorganized with lines forming everywhere and no formal instruction. We landed 30min early but had to wait while taxiing to gate for almost an hour. Took almost another hour to get bags released onto baggage claim. Was an incredible inconvenience as I missed my connecting flight because of the delays"
Ulemper: "Paid for an isle seat but assigned a window. No organization at boarding. Lots of signs for bag restrictions but not heeded or adhered to by passengers or staff. Ridiculous!!!"
Fordeler: "I rute begge veier."
Ulemper: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less"
Ulemper: "There was no option to choose a meal when booking through you. We weren't aware that we would have to do this somehow so we went the 10 hour flight without food. They were sold out of anything decent on the SNACK BAR menu."
Fordeler: "I can't tell you what I liked because I never made the flight due to my first flight being delayed by a full day."
Ulemper: "Everything because I never made the flight because of a delayed and cancelled first flight."