Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Fordeler: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Ulemper: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."
Fordeler: "Crew were excellent"
Ulemper: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Ulemper: "When its rain we shouldn’t walk to the air plain"
Fordeler: "Flight was on time."
Ulemper: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Fordeler: "Usual faultless KLM experience"
Fordeler: "Flight and the crew!"
Ulemper: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Fordeler: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Ulemper: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Fordeler: "Friendly crew"
Ulemper: "Can’t think of anything"
Fordeler: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Ulemper: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Fordeler: "The crew"
Ulemper: "Seat comfort"
Fordeler: "Crew was fantastic."
Ulemper: "This was the most narrow airplane seat I’ve ever experienced. So uncomfortable."
Fordeler: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Ulemper: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Ulemper: "Turn the lights on early making it hard to sleep"
Fordeler: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Ulemper: "Poor food, flight attend and finally baggage missing. Overall experience is extremely bad."
Fordeler: "Crew was very friendly. Nice that wine was served without charge."
Ulemper: "Announcements from the cockpit were hard to hear. Food has been better in past."
Fordeler: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Ulemper: "Didn’t happen."
Fordeler: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Ulemper: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Ulemper: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Fordeler: "Fabulous trip with friendly, helpful staff"
Fordeler: "Great service"
Ulemper: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Fordeler: "Pleasant flight"
Fordeler: "The cabin crew were pretty good. That's about all that was good."
Ulemper: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Fordeler: "The flight attendants could not do enough for you."
Ulemper: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Ulemper: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."
Fordeler: "That we didn't crash"
Ulemper: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Ulemper: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Ulemper: "Departure 40 mins late. I took this flight 2 weeks ago and it was also delayed."
Fordeler: "Loved this 747! Crew was professional and food was very good."
Ulemper: "We had a long wait (25 minutes) at the gate because we were early."
Fordeler: "Speed, crew, and reliability."
Ulemper: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."
Fordeler: "Same as above"
Fordeler: "Quick (relatively) flight."
Ulemper: "Skinniest seat ever. Couldn't even lean back. I now have hunchback."
Fordeler: "Atmosphere, crew were very professional and friendly"
Ulemper: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"
Ulemper: "Kommer ikke på noe"
Fordeler: "Wide selection of entertainment, food was good."
Ulemper: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Fordeler: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Ulemper: "Quite bummed that the flight didn't have wifi / USB):"
Fordeler: "leg room economy compared to KLM"
Ulemper: "full flight, no upgrade possible"
Ulemper: "Luggage (being handled by Air France in Basel) was first marked as delayed... nothing of the flight was in the end put on the belt and instead dropped off at Lost and Found. Ridiculous service since this was in no way announced to the people waiting for their suitcase."
Fordeler: "El entretenimiento"
Ulemper: "Demasiadas mascotas sin posibilidad de descanso. Un gato en ej asiento del frente que no dejó de hacer ruido y dos asientos atrás un pero en la misma situación. Debería tomar más medidas para el viaje de mascotas"
Fordeler: "The crew was OK, but nothing special."
Ulemper: "Air France should not sell tickets for which the connection flights are almost impossible to catch. My luggage was not transferred to my connecting flight. I had to run to catch the flight to Bucharest. At CDC there were only two custom officers for checking passport of EU citizens, on a Saturday morning with hundreds and hundreds incoming travelers. On top of it, one female officer was rude. Typical french :("
Ulemper: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Fordeler: "Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro."
Fordeler: "Perfectly on time, no hassle, seat OK. This is the way I appreciate a flight."
Ulemper: "Food. No choice, three "madeleine" (sweet) cookies for all, no sugar-free (salty) alternative..."
Fordeler: "Spacious business class seats, excellent meals"
Ulemper: "Lack of ventilation in cabin, and staff refusal to turn heaters down (in September), very limited entertainment options."
Ulemper: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Ulemper: "There was no entertainment available."
Ulemper: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Fordeler: "Crew was amazing. Service and food was good."
Ulemper: "Random TSA check was not needed at the end when boarding."
Fordeler: "The cue lines per zone are a brilliant idea!"
Ulemper: "The flight delayed for 2xhours from Paris to Cincinnati"
Ulemper: "If you have to change planes and Paris is your middle person. Leave at least 2-3 in between the two flights otherwise you might not make it."
Fordeler: "The crew was efficient and friendly. The plane took off on time and landed on time."
Ulemper: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."
Fordeler: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"
Ulemper: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Fordeler: "Air France personnel is always really helpful"
Ulemper: "Food and comfort in short haul are not the best - but the flight is short..."
Fordeler: "Air France has the best crews! They really go the extra mile."
Ulemper: "My skis were lost on the way to Riga and had to be delivered 2 days later to Vilnius. That said, the situation was handled very professionally."
Fordeler: "Flight was delayed 4 hours with no explanation"
Ulemper: "Asked for wheel chair assistance and was not met in Paris. Had difficulty and barely made my flight. A gentleman who worked at airport assisted me"
Fordeler: "Air france crew at Mumbai Airport very rude and not supportive during checkin"
Fordeler: "It was only 2 hours"
Ulemper: "Small plane, no movies"
Fordeler: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Ulemper: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Ulemper: "I didn't get to board, ended up spending $2,400.00 over and above the $980.00 that I spent booking the initial ticket. I was not informed when I booked the ticket that when you transit through 2 schengen countries, you need a transit document. I was informed about it at then airport. Not only did I miss my flight, I had to book for the next day at a outrageous price. SUPER BAD CUSTOMER SERVICE...BOTH KAYAK and PRICELINE. Will never recommend you guys to anyone."
Fordeler: "That I was able to sleep a bit on the flight - and that we gained an hour."
Ulemper: "It left at 6 am. Which means we had a wake up call from the airport hotel at 3:30 am to stand in line with hundreds of others. The Air France app on my phone didn't let me pre- check in."
Fordeler: "The size of the plane was nice. They had a good move selection. The vegan meal I was given was great."
Ulemper: "It was loud, cold, the food was just okay at least my vegan meal was the bomb but it would have been better had when we booked the flight it allowed me to also choose this option for my husband. Since he is vegan as well."
Fordeler: "25 min ahead schedule!!!"
Ulemper: "Cabin space, too narrow rows."
Fordeler: "Their evacution video is interesting"
Ulemper: "The aircraft is a bit old and somehow the flight crew didn’t offer me the full menu as the menu describe. First time encounter that in a business class"
Fordeler: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Ulemper: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Fordeler: "Enjoyed my food, especially tasty for airplan fare!"
Ulemper: "Not enough leg room"
Fordeler: "Food, service, comfort"
Fordeler: "Comfortable, hospitality and wonderful service"
Fordeler: "nice drink selection on board flights"
Ulemper: "My pregnant wife was downgraded from business to economy 20 minutes before departure because the airline made a mistake with the reservation for our puppy traveling in the cabin with us. If this were not enough, the airline also lost one of our bags so this week we have to file for compensation for both begin downgraded and for the contents of our 30 kilo bag which never made it to Ho Chi Minh. Air France was a complete and total disaster and I would strongly recommend all friends and colleagues to find alternative airlines for travel"
Fordeler: "The plane arrived in New York smoothly"
Ulemper: "They lost my luggage and have no information as to where it is. It has been 3 days and no Information. There was only one meal for the flight and alcoholic beverages were not included."
Fordeler: "The noise-canceling headset is good."
Ulemper: "The premium economy seat is not reclined at all. The neighbor's seat is too much flexible. This is a maintenance problem. We report these problems to the crew, though there ignored... I should have chosen an economy class seat."
Fordeler: "Flight was smooth"
Fordeler: "The space and the people"
Fordeler: "Courteous crew"
Fordeler: "The airbus 380 was great and the staff very nice"
Ulemper: "Too mych bad smells after a few hours"
Fordeler: "Staff was nice"
Ulemper: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies. The seats in front of us reclined so far that I couldn’t do anything but stare at the back of the seat anyway."
Fordeler: "The crew was good and very good pilot's"
Ulemper: "No leg room between seats"
Fordeler: "Boarding and punctuality."
Ulemper: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Fordeler: "It was on time"
Ulemper: "Food was AWFUL! Better to serve nothing"
Ulemper: "Air France lost my luggage and they can't find it in the computer system."
Fordeler: "Arrived on time"
Ulemper: "Cattle car accommodations"
Fordeler: "Not much."
Ulemper: "It was one problem after another during check in. And it was difficult to find help in English so I couldn't really tell what was going on. In the end I was tucking to get checked in because they were insisting I use a kiosk but I was telling them that the kiosk said to see an attendee. It was not efficient and I felt like a burden asking for help when there was nothing else I could do on my own."
Fordeler: "Crew was great."
Ulemper: "Food could be a bit better. White bread is unhealthy."