SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "I was able to log on the my booking and select aisle seats for no additional cost (surprisingly). Made the short flight much more comfortable."
Fordeler: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Ulemper: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Fordeler: "food good"
Ulemper: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."
Fordeler: "Boarding process was smooth."
Ulemper: "Cramped seats, at least it was a short flight."
Ulemper: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Fordeler: "Two hour flight and they served a delicious meal that was included? Unheard of! Amazing!"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "SAS generally has better planes and more space than most airlines especially in economy class. Seats were comfortable, not too tight. Food was good. Most SAS planes are really nice and new. On this flight they had a problem and had to use one of their older planes. It was still pretty nice, but the entertainment system on the older plane was a little dated."
Ulemper: "Used backup plane. It had an older entertainment system."
Fordeler: "Everything was bearly acceptable"
Ulemper: "I asked the stewardess if she could fill my water bottle and was actually told that only one glass of water per person was allowed! Next time I would try Norwegian Air, which is known as a budget airline."
Fordeler: "Crew Flight delayed. Said 30. Actual 1 hour"
Ulemper: "Kayak sold me a one way usd 500 ticket and did not give me the option to add the luggage. Had to pay 60 eur in the airport. Is probably better to buy in the airline directly"
Fordeler: "Timing is good"
Ulemper: "To craody"
Fordeler: "Nice aircraft (A321) and informative ground staff."
Ulemper: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Fordeler: "I think it must have been a brand new plane. Good comfort. USB-charger for each seat."
Fordeler: "Smooth flight, boarding was seamless."
Fordeler: "One crew member was particularly nice and personable."
Ulemper: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Fordeler: "Jal is the best airline"
Ulemper: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"
Fordeler: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Ulemper: "Nothing not to like"
Fordeler: "On schedule,great crew"
Fordeler: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Ulemper: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Ulemper: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Ulemper: "No food, no entertainment"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Ulemper: "Boarding very slow. Staff a bit inattentive"
Fordeler: "Quality of service and equipment"
Fordeler: "Friendly crew. First meal was good."
Ulemper: "Small movie selection. Second meal/snack not great. Older plane (still had ashtrays in arm rests)."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Overall excellent"
Ulemper: "Delayed, charged even for water:("
Fordeler: "plenty of space (very few passengers)"
Ulemper: "scary old plane and a (Estonian) crew with mediocre skills with the local language"
Fordeler: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Ulemper: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "The food was quite good on the international trip. Thought the pilots were excellent on all flights. Take offs and landings were very smooth."
Ulemper: "On the domestic flight you only got a drink."
Fordeler: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Fordeler: "paying extra for more legroom"
Ulemper: "Everything, small seats, lack of variety for movies, poorly trained staff, lost baggage, delayed flight and missing connection. SAS has dropped in quality"
Ulemper: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."
Fordeler: "We were in coach and it was comfortable and the food was good. The crew was helpful and pleasant. Entertainment options were great."
Ulemper: "I have never been on a trans-Atlantic flight before that did not include wine and liquor! Surprising."
Fordeler: "It was quick. Can't rate food or entertainment as I didn't use"
Ulemper: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Fordeler: "Helt nytt fly, god komfort, god service"
Ulemper: "Ikke noe spesielt å anmerke"
Fordeler: "Crew was super sweet!"
Fordeler: "Was upgraded to business class"
Alt er bra, ingen problem.
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "They were polite"
Ulemper: "The leg room was terrible and the plane was hot."
Fordeler: "There was little to like about the entire travel experience. The check-in line was the longest I have ever seen, almost 90 minutes of waiting. The check-in & gate staff were rude and had no care for our check-in situation or information about the delayed and changed flight! Never Norwegian again!"
Ulemper: "Everything. The plane crew, which was subcontracted airline, not Norwegian, did the best they could with the upset and tired passengers."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Ulemper: "Worst flight ever didn’t make it to İstanbul. Stuck in Madrid. Had to change my destination because it won’t get me in time to İstanbul. Paying for a hotel in Madrid out of pocket. Won’t be buying from kayak ever again."
Ulemper: "On a 9.5 hr flight, drinks and a light snack should at least be served. Some of the the crew members were rude and not very helpful. We bid hundreds of dollars for an upgrade and didn't find out until 6:30 am the day of the flight that we didn’t get it, so we had to scramble to then add baggage."
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "Nothing at all to like with this airline"
Ulemper: "Beware, one of the worst airlines I’ve been on, they will weigh everything that goes with you on the plane, including a small purse, really?? Yes. On long haul international flights they will not even give you a glass of water, even when the plane broke down on runway and we sat in it for 4 hrs"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Ulemper: "The airline overbooked the premium cabin, but did not alert us until we were at the gate. 15 people were involuntarily shifted to economy, with a promise for future compensation. The service was average. The seats are extremely small and uncomfortable. I will not fly Norwegian Air again."
Ulemper: "I was stuck and nobody would help me and nobody seemed to care, nor tell me what my next step would be."
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Crew was great as were the Premium seating. On the whole I thought Norwegian was a good value and pleasant flying."
Ulemper: "For a while there was only one person to handle everyone checking in, later there were three at most for the whole plane. We were also told to throw away the baggage tags printed by the kiosk for new ones from the attendant. So why put you through lining up for kiosk check in?"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Ulemper: "WiFi wasn’t working and video monitor was temperamental."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "I got there, so that was good"
Ulemper: "They don't even serve you water without swiping your credit card"
Fordeler: "The selection of flight time, leaving Boston at 11pm, makes it perfect for a long sleep without interruptions."
Fordeler: "Cabin crew were competent"
Ulemper: "Over three hours late in taking off"
Ulemper: "Overhead bag to go cargo at cost of 100 fee. Bag then missed plane and was without clothes on landing. Norwegian rep at bag claim indicated I would be fully refunded for necessary clothes purchase and baggage fee, as next flight with bag would not arrive for 24 hours. They now refuse to reimburse"
Fordeler: "Pilot amazing, crew pleasant"
Ulemper: "You must arrange for checked baggage and meals on the website at least a day before the flight, or pay $100 per bag at the airport and be left without food or water . Only saved by buying small snacks and water on board."
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "No entertainment"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Comfortable cabin and seats, plenty of restrooms."
Ulemper: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."
Fordeler: "Price, new aircraft, good crew"
Ulemper: "Long layover, connecting flight was delayed over an hour without any explanation"
Fordeler: "Service, seating and amenities were great."
Ulemper: "We asked a worker at the self checkin kiosk if the seats my wife and I were assigned were next to each other, and the worker told us they were. They actually weren't, so I had to ask another passenger if she would switch seats with me. This was especially annoying since I supposedly paid an extra $30 to get seats together. Boarding process was the only other negative. The line was not organized or supervised in any way. Group A was called and then very shortly after, while people in A were still lining up, group B was also called. People from group B just piled in toward the front of the line and many group B passengers boarded before group A. In the end, boarding groups didn't matter at all because you all just crammed into a bus together and the last people on the bus were the first to get off and board the plane anyway."
Ulemper: "No food .any drink seat assigned"
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "Nothing The Norwegian is a low fare charter flight I was not aware that it was a known fact and payed for business and got regular economy"
Ulemper: "The airline is a no name charter The seat belt wasn’t functioning Food was served from a box/ horrible It was late more than 8 hours"
Fordeler: "Priority service"
Ulemper: "Being charge for everything"
Fordeler: "Well organized; staff are very competent; flight was uneventful."
Ulemper: "Snacks and drinks all cost extra, even water."
Ulemper: "Service, it was a cheap flight and a shitty flight"
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "The crew from the gate/customer service desks to the flight crew were very nice, Norwegian is very lucky."
Ulemper: "My flight was delayed by almost 6 hours. For days I received alerts about it being my last chance to upgrade my flights. Many hours before my flight they knew the flights were delayed yet I did not receive one text or e-mail to let me know. I was at the airport for 9 hours. 9. Worst part is that I'm not even the only one."
Fordeler: "I rute begge veier."
Fordeler: "Lighting, fresh air"
Fordeler: "Barcelona didn't tell us our flight was delayed until an hour after we were supposed to take off. At least have the decency to let us know in case we have to make other plans."
Fordeler: "Low price, new smart aircraft, comfortable journey in Premium, excellent service from the crew."
Ulemper: "In-flight entertainment very limited. Not many movies, strange tv program content, no music at all. The flight was late leaving Oakland and the pilot didn't make up any time, so I nearly missed my connection in Stockholm. Aalanda airport was part of that problem as transfer security had a single line with one really slow person manning it! That all added up to a long line of very anxious travelers!"
Everything is just great, it is worth paying extra, but I wish they had a better coffee.
Fordeler: "I did not fly"
Fordeler: "The flight was fine"
Ulemper: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Fordeler: "The leg space"
Ulemper: "The don't let you sit together unless you pay extra, it's absolutely absurd. Thay put us on the opposite side of the airplane."
Fordeler: "Good flight, easy check-in, direct 4 hour flight"
Ulemper: "Seat not inclining."
Ulemper: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Fordeler: "Absolutely nothing"
Fordeler: "It's the cheapest you can get"
Ulemper: "They split me and my wife on porpuse to force me to buy the option to choose my seating. The leg space is tiny and the chairs won't recline so it's super uncomfortable. Flight times are shitty. Te leave early in the morning so you can barely get some sleep at night. Nor on the plane. They don't any serve food or even water and let you dry up. You can buy overpriced food and beverage onboard. My purchase from the duty free was stolen and they didn't help me handle the problem. Awful experience."
Fordeler: "I was at the gate. Before the door to enter the airplane. The Hungarian crew wasn’t telling me that they are closing the gate or going to close it. They completely ignore me and let me stand there and at the end I see the door close in front of me, 2 meter from me and they told me I mised flight."
Ulemper: "I lost my money and I had to buy new flight with other company. Wizzair crew at budapest was very rude and didn’t take responsibility for the mistake they did. They could just say they are closing the door but nobody did. 2 meters from me and after I passed all security they ignored me completely."
Ulemper: "Flight was over booked"
Fordeler: "Ok flight"
Ulemper: "Comply with departure times"
Fordeler: "Flight left on time and arrived 15 mins ahead of schedule, staff was polite"
Ulemper: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Fordeler: "Good airport . Punctual flight ."
Fordeler: "Everything went to plan and we were very happy"
Ulemper: "1. The check in was delayed and very chaotic. 2. The landing was horrible 3. The plane was not comfortable ."
Fordeler: "Everything was ok"
Ulemper: "Extra charges. £35 to check bags in"
Fordeler: "Nice crew"
Ulemper: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Fordeler: "Cheap flights, priority boarding."
Ulemper: "No meal included, no entertainment provided"
Ulemper: "My husband was seated in row 2 and I was seated in row 29, even though there were many spare seats in blocks of two and three that we could have been sat in; then I was forced to put my carryon luggage in the hold, meaning I had to wait ages at the baggage reclaim on arrival, and was late for my air BnB check in. When I booked my flight I deliberately chose not to check any luggage, spent time planning what to take so that it would fit in a carryon bag, and measured out my liquids into small bottles so that they passed the liquids restrictions: all effort and time spent in vain due to Wizz Air. I was furious!"
Fordeler: "So many crying children"
Fordeler: "Cheap fare"
Ulemper: "No entertainment"
Fordeler: "The staff and flight were top knotch . Could not fault them ."
Ulemper: "Nothing to dislike ."
Fordeler: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Fordeler: "The people are very rude no cooperation"
Ulemper: "The crew was very rude"
Ulemper: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Ulemper: "-Crew were very rude, check in crew and flight attendants -Luggage and checking in fees not advertised enough. Too many people getting their money stolen by Wizz Air. - Boarding extremely chaotic and not organized."
Ulemper: "hot on the plane"
Ulemper: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Fordeler: "I liked that I got to my destination in one piece."
Ulemper: "The plane was creaky, there was a ton of turbulence, the flight attendants even got nervous which was very disquieting."
Fordeler: "Cooperative and kind crew. Excellent service. Pleasant flight, great landing and take off."
Ulemper: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Ulemper: "Extra fees for baggage and tickets that were not disclosed. The check in was incredibly disorganized. No help was provided with problems."
Ulemper: "Everything. Worst service I have ever seen on a flight."
Ulemper: "i would seem that evey Wiss-Air Flight on the route we were on is always late, stuck on the tarmac in a bus in 30degs with NO aircon is not on."
Fordeler: "Cost was ok but you get into the trap where every turn is a cost option. The cost can climb to the point where other scheduled flights compete."
Ulemper: "The web site is laborious. Checking in was 48hrs prior and frankly you should be able to choose what remaining seats are available as a no cost option. You can choose prior to the 48hrs at cost (i was never given option on a 3rd party site when i booked!) Checking in should be longer than 3 hrs! Because if you book a exec lounge which is air side you lose 1.5 hrs as a minimum in the process of checking in luggage and security checks. Lose .5 hr+ to go to gate and you get 1hr only when you pay for 3 hrs! Where is the sense in that? Its miss-selling at its worst as everyone is complicit. Flight left 20min late for no apparent reason Seats are a bit stone age and hard although only a short flight my ar*e went to sleep before I could"
Ulemper: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Fordeler: "the flight to and from liverpool was for me flawless easy quick boarding punctual and good plane and journey ....others complain about the baggage charges but if you read the policy and take heed of the rules then you won’t go wrong"
Ulemper: "seats could be a bit more comfy"
Fordeler: "I use Wizzair very often .flight is always good.Pilots and crew are very well experianced.so if turbulences there is still trust in flight crew .today is very misty and cloudy in London .Very good landing in these bad conditions.i want to Thank all team of the crew."
Ulemper: "Turbulences.It is sad that wizzair charges very high cost large cabin bags (especially on holidays time is bags different price than other months.)but other companies as Easyjet and ryanair allows one big and one small bag for free on board"
Fordeler: "Friendly staff members"
Ulemper: "They didn't have blanket and it was very cold.."
Fordeler: "Horrible company never book with them"
Ulemper: "No hand luggage Normal luggage is the most expensive in the market ! No customer services ! Do ur self a fav and don't book it"
Fordeler: "Brand new planes - on board crew was pleasant and the flights were smooth and on time."
Ulemper: "Ridiculous size restrictions on carry-on. If you can pack your clothes in a wallet, then you should be able to carry on at no cost. Only the smallest of bags will meet the "free" requirement. Website is awful to attempt to online check in. Crazy that they charge for check in at the airport if you cannot get their site to work. Customer service phone call also costs a quid a minute. It's almost as if they are proud that they screw you if you encounter any difficulty or you've made a mistake in the complicated boarding pass emailing procedure."
Fordeler: "Crew were average"
Ulemper: "Everything was a disaster. Late and very uncomfortable"
Fordeler: "All handled professionally."
Fordeler: "leave on time"
Ulemper: "Small airplane not very comfortable"
Fordeler: "Cheap Quick Easy"
Ulemper: "Luton Airport needs an upgrade (already underway) Flight was late leaving Luton No food or entertainment provided as such so rated as a neutral 3 stars"