75 min flight. No food, no entertainment but flight was good. Got us to where we wanted to go.
I am tall and could not fit my legs forward as the seats were too close together
Fordeler: "Left and arrived on time - crew were friendly"
Ulemper: "The food was nice but no vegan option"
Fordeler: "all fine, on time and staff pleasant"
Ulemper: "minimal food but that seems to be the norm these days"
Fordeler: "On time and clean throughout, staff all pleasant."
Ulemper: "Food a bit minimal but the flights are all quite short so not a problem"
Fordeler: "Efficient, quick, great staff"
Ulemper: "Baggage claim took too long and my baggage broke :("
Fordeler: "Meget dårlig seteplass. Harde seter som er direkte vonde å sitte i. Ingen støtte for nakke (høy person). Lav takhøyde i setet."
Ulemper: "Lavt støynivå. Nytt fly ...."
Fordeler: "Nothing. Very disappointed in the customer service and willingness to understand that we already paid for baggage, yet forced us to pay again."
Ulemper: "We purchased tickets with baggage. Was forced to pay for baggage again at the airport. The people were rude, unwilling to work with us and almost made us miss our flight. We travel all the time and this was hands down one of the WORST experiences I have ever had"
Ulemper: "Tar alt for lang tid med å få bagasjen"
Fordeler: "The bit of chocolate, very good dark chocolate."
Ulemper: "Forsinkelser pga korresponderende fly"
Fordeler: "it was great to send the baggage directly from Brussels midi to Seoul. I didn't need to check those in at Paris again. I appreciate their improvement indeed."
Fordeler: "Punctual, comfortable and good service"
Ulemper: "Slightly long queue in security. No food provided onboard only coffee/tea"
Fordeler: "i had room, the flight was on time, and the crew friendly."
Ulemper: "Got what I expected."
Ulemper: "All was good. They should keep up the good service"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "The flight itself was fine. We had a two-hour delay due to a mechanical issue, but the crew took care of it as quickly as they could."
Ulemper: "It was just a relatively quick, unremarkable flight."
Fordeler: "comfortable plane"
Ulemper: "small pastry with coffee"
Fordeler: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Ulemper: "None"
Fordeler: "Crew was amazing, flight was on time, and entertainment was available."
Fordeler: "Friendly crew. Good food. Uneventful flight."
Ulemper: "Flight was slightly delayed in departure."
Ulemper: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Ulemper: "Seats weren't that comfortable."
Fordeler: "Safe polite crew"
Ulemper: "No entertainment options on plane. Possibly due to 737maxs being taken out of service."
Fordeler: "Fairly easy boarding process and nice staff"
Ulemper: "Delayed about an hour once all boarded"
Ulemper: "Seats and spaces seemed a tad smaller and less comfortable than other airlines"
Fordeler: "The crew was nice and the food was good."
Ulemper: "More entertainment options"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Crew was good. Flight was delayed by incoming flight from Oslo so I was anxious that I might miss my connection in Oslo. Flight attendants announced connection gates for transit which was very helpful."
Ulemper: "Perhaps a little more communication about delayed flights. Even though passengers were asked to let connecting passengers through at disembarking, it was still very difficult. Perhaps back stairs to the plane as well as front would have helped."
Fordeler: "The crew was truly kind and accommodating."
Ulemper: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Ulemper: "SFO-Copenhagen was cancelled. Only hint for that came from Kayak which I didn't even use for booking (I used Flyus). Sas and Flyus didn't notify us and sas customer service had to actually use 5 min to verify that flight was cancelled after we called them. That left some poor rebooking options. Anyway, I am very disappointed how Sas didn't notify us. It would have been even nastier if we had got to the airport before realizing that flight was cancelled."
Fordeler: "Nice crew! New A320!"
Ulemper: "One automat in the boarding area was malfunctioning and the lady working just gasped and looked bored. But we was seated in time anyway."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Fordeler: "I could choose my seat"
Ulemper: "Nothing else"
Fordeler: "Alt"
Ulemper: "Ingenting."
Fordeler: "That we had a bottle water"
Fordeler: "Great flight = short so food was not expected"
Ulemper: "all goood"
Fordeler: "Boarding was smooth, luggage came out quickly."
Ulemper: "No entertainment, only coffee and tea served."
Fordeler: "Crew was friendly and professsional. Breakfast was good , as well as the selection of movies."
Ulemper: "Apparently SAS is not part of the TSA network, so I was unable to use my Global Entry membership to get TSA Pre-Check. Non-alcoholic beverage service was meager (one beverage only)."
Fordeler: "Nothing"
Ulemper: "Everything, the service was terrible the food was terrible, we will never fly SAS again."
Fordeler: "Excellent staff!"
Ulemper: "All airplanes are 2 Noisy. (Of course this is not the fault of SAS). I use noise canceling headphones that helps a lot. EBut the background noise level always strikes me as too much!"
Fordeler: "Nice planes with all the basics you need"
Ulemper: "Terrible food"
Fordeler: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Ulemper: "No free booze!"
Fordeler: "Plane was clean, flight staff was friendly."
Ulemper: "No problems!"
Ulemper: "Cattle call boarding in a culture where standing in que is unheard of."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "Older plane with no entertainment"
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "One included checked bag"
Ulemper: "We were being charged for bottled water and soda"
Ulemper: "Delay after delay. Screaming kid"
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Fordeler: "Boarding was quick, the staff was friendly, the plane was clean."
Ulemper: "I was really cramped in my seat and was unimpressed with the food."
Fordeler: "nothing exceptional but the attendant did give us some water for free."
Ulemper: "This is a non frills flight and that was expected but I NEVER expected to pay for bags to be checked on an international flight. 66 Euro per bag. It was the first time I had paid for checked bags on an international flight. I will look elsewhere next time."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Clean, comfortable plane."
Ulemper: "No free alcohol. Limited food options."
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Ulemper: "Unfortunately we had to postpone our trip due to a family crisis. I called in an attempt to receive a voucher or some credit. I was advised that a change was possible, but that with penalties and taxes, it would amount to MORE than the price of the ticket. Hell of a way to run a railroad!....speaking of railroads, that gives me an idea for when we reschedule!!"
No staff at the gate and the flights were not posted on the board so we missed our flight. Horrible experience. Be VERY careful flying Norwegian. Super limited ability to communicate with their slim staffing and restricted hours.
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Ulemper: "Flight was delayed 5 hrs, gate changed just prior to boarding"
Ulemper: "Delayed the flight so long and it was a longer process then it said"
Ulemper: "Letting me check in after my connecting flight on Iberia. I was there 1 hour before take off and the flight was closed for check ins. You cost me $500 extra dollars. It’s unacceptable and should have never been sold the flight on kiwi if your rules didn’t support me boarding the flight. I feel robed"
Fordeler: "crew was polict"
Ulemper: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."
Fordeler: "The crew was nice. Plane was on time"
Ulemper: "More up to date movies more Comfortable seat cushions"
Fordeler: "Very efficient"
Fordeler: "In flight entertainment"
Ulemper: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Fordeler: "The crew on-board was nice this time around."
Ulemper: "The entire process: -the check-in staff are rude -had to wait in line for over 1.5 hours to check in (no self-serve kiosk at CDG) -the 10kg total (backpack and suitcase) carry-on limit was a surprise on this flight and cost €80 for being ~2kg over - generally confusing with bad surprises"
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Third party reservations should include automatic baggage transfer, I will think twice before using KAYAK again for this reason. There should be a cash payment option for food onboard. Even if dinner has not been ordered, a minimum should be offered in a selection of snacks and drinks"
Fordeler: "Seats were fine in economy. Overall the flight was a breeze."
Ulemper: "WiFi on trans-Atlantic flights."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Will never fly Norwegian again. They are price gaugers"
Ulemper: "A little more flexibility with luggage - I was 1.5 kilos overabv they forced me to pay $100 for a whole new checked luggage."
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Ulemper: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Lighting and timing to allow for sleep and quiet"
Ulemper: "Crew should understand it's not a crime to ask for a drink of water - epecially when the passenger goes back to them"
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "No delay leaving Madrid and the check in very organized."
Ulemper: "Getting to NY we have to taxi for one hour"
Fordeler: "Seats have so little legroom to begin with, but when the seat in front of you leans back, then there is no face/body room either, very clostrophobic, couldn't even reach my purse under the seat, and I am not an overly tall or wide person. Reclining seats should be eliminated to give all a fairer amount of such little space."
Ulemper: "Already paying so much for tickets, being charged so much extra for a seat reservation, a "meal" of sorts, all beverages and snacks, a piece of luggage, where is there any good will in treating travelers with hospitality that makes them want to travel more instead to avoid it at all costs."
Ulemper: "No drinks or food with our tickets. I didn’t know it was a different package."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "Modern plane, nice crew, good air, enough seat space, easy ordering and paying for food"
Ulemper: "It was pretty cool the whole time and I’m not somebody who freezes in airplanes"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "Crew were very friendly and the plane was clean and modern"
Ulemper: "Boarding process was a little convoluted and we were delayed by an hour"
Ulemper: "While flying from Oslo to Reykjavik for a backpacking trip, my backpack (with my tent, cooking equipment, clothes, and food in it) was lost. As a result, I was forced to spend several nights in Reykjavik waiting for my backpack to arrive. Norwegian Air had horrible customer service when I called to inquire about my bag. They did not coordinate well and were slow to track down our bags. After they did find our bags and rerouted them to Reykjavik, they missed their flight AGAIN! What is more, they refused to guarantee any compensation. Hence, I had to pay for clothes, food, and lodging without assurance of reimbursement. I will never fly Norwegian Air again."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Ulemper: "Almost 2 hours to check in at jfk. Not given the option for bag drop or checking in online. Worst lines I’ve ever experienced. Awful airline. Never again!"
Fordeler: "The flight was on time"
Fordeler: "The selection of movies in the on-board entertainment was nice, but available wi-fi on a long-haul trip would have been better."
Ulemper: "Condescending check-in clerk in Oslo and subjective application of carry-on rules ruined the trip and assured that I will look to other airlines for future international travel."
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Easy check in, friendly staff"
Ulemper: "Terrible music before take off and after landing"
Fordeler: "Good service, smooth boarding, 2 meals, comfortable flight."
Ulemper: "Crowded space like most flights."
Fordeler: "I liked the ladies, i like that the ticket was affordable and that the crew was responsive on the flight very helpful."
Ulemper: "They charged me for my bag when i left france but said i wouldnt have to be charged to change my ticket datethen when i changed the ticket date they charged me. I wasnt charged when i left new york for my bags why now? They asked me detailed personal question about who i was visiting and why which i felt i didnt have to explain and two its none of there business whom i visit or why. Then they told me i could not bring my container onto the flight that day and made remove its liquid but didnt provided a container to put the remaining liquid into. They said it had to be no more than 100ml mine was 115ml very small. The first guy whom checked my bag said it was ok then the second guy made a big deal about the bottle. I had another bottle with olives they made me pour out the water and keep the food and the bottle but that bottle was17.6 bigger than the 100 ml bottle. I told them it was stealing i paid 50 dollars us for the product back home and that it they took it it was stealing. The told me if i wanted a container for the oil i had in the 100ml bottle i would have to go downstairs to purchase the empty container, then told me i dont know if you will have enough time to board your flight if i went to purchase it they said it would be too far. Again customs never provided a container nor remburse ment for the stuff that they steal from people. I told them i needed my water cause of health reason and they forced me to drink all of my water and not allow me to bring it on to the flight.. crazy! Horrible experience!"
Fordeler: "Free entertainment is pretty good, snack options ok"
Ulemper: "$45 for an in-flight meal is ridiculous. I brought my own and I'm sure it was more delicious than what the airline was offering."
Ulemper: "Giving out water should be free!"
Fordeler: "Please return my money."
Ulemper: "Please return my money."
Fordeler: "It's a very nice plane, everything seems new and updated. I like that the cost of the flight didn't break the bank."
Ulemper: "I don't like that I had to pay for food (being that it's an international flight 8 hours). It's the first international flight and the first flight ever that I've had where they didn't at least offer you a drink. I also didn't like how phony the baggage system was. I had to pay 65 dollars for one bag...because I paid it at the airport vs paying it online. And last but not least I wasn't satisfied that I wasn't able to check in online beforehand, the line was ridiculous."
Fordeler: "I rute begge veier."
Ulemper: "an hour + late an hour + late boarding an hour waiting on the plane for a few reasons"
Ulemper: "The flight was delayed but no information was given or displayed or forth coming as to why or when the flight would then be. Cabin crew were functional but not polite or helpful. In total we spent nearly 12 hours on the plane which should have been an 8.5 hour flight. There was not enough leg room and it was extremely hot. Over all a very poor experience and will not choose to fly norweign again."