75 min flight. No food, no entertainment but flight was good. Got us to where we wanted to go.
I am tall and could not fit my legs forward as the seats were too close together
Det var veldig reise, Abefales IKKE
Fordeler: "Left and arrived on time - crew were friendly"
Ulemper: "The food was nice but no vegan option"
Fordeler: "all fine, on time and staff pleasant"
Ulemper: "minimal food but that seems to be the norm these days"
Fordeler: "On time and clean throughout, staff all pleasant."
Ulemper: "Food a bit minimal but the flights are all quite short so not a problem"
Fordeler: "Efficient, quick, great staff"
Ulemper: "Baggage claim took too long and my baggage broke :("
Fordeler: "Meget dårlig seteplass. Harde seter som er direkte vonde å sitte i. Ingen støtte for nakke (høy person). Lav takhøyde i setet."
Ulemper: "Lavt støynivå. Nytt fly ...."
Fordeler: "Nothing. Very disappointed in the customer service and willingness to understand that we already paid for baggage, yet forced us to pay again."
Ulemper: "We purchased tickets with baggage. Was forced to pay for baggage again at the airport. The people were rude, unwilling to work with us and almost made us miss our flight. We travel all the time and this was hands down one of the WORST experiences I have ever had"
Ulemper: "Tar alt for lang tid med å få bagasjen"
Fordeler: "The bit of chocolate, very good dark chocolate."
Ulemper: "Forsinkelser pga korresponderende fly"
Fordeler: "it was great to send the baggage directly from Brussels midi to Seoul. I didn't need to check those in at Paris again. I appreciate their improvement indeed."
Fordeler: "Punctual, comfortable and good service"
Ulemper: "Slightly long queue in security. No food provided onboard only coffee/tea"
Fordeler: "i had room, the flight was on time, and the crew friendly."
Ulemper: "Got what I expected."
Ulemper: "All was good. They should keep up the good service"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
My flight got canceled and I haven’t been able to get my refund.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Bedre håndtering av kansellering, rebookinger med bedre alternativer. Bedre tatt hånd om etter en kansellering i form av oppgradering av klasse, sete, matservering. Ingen kompensasjon for ulempene før turen eller under turen.
The quality of the food was really bad
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
Consideration of family seated together. I would recommend and fly with SAS again.
Tray was filthy. Definitely not sanitized. Flight was slightly delayed
There was no Chicago to Stockholm flight! It had been cancelled 3 weeks before and you never told us. We had been put on a flight to Copenhagen instead. The SAS flight was fine. Kayak service, however, was terrible and unacceptable.
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Ulemper: "At det var INNMARI varmt i flyet til vi kom oppi lufta At det var et ganske fullt, trangt, bittelite fly"
Ulemper: "frankfurt airport security is a nightmare"
Fordeler: "The crew was very nice , and very comfortable seats ."
Ulemper: "Everything was great"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Fordeler: "Everything!!! Excellent service"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Ulemper: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Ulemper: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Fordeler: "Great legroom for premium seats. Even though not an emergency exit, bags need to go up, which doesn’t make sense at all."
Ulemper: "Seats itself uncomfortable for long flights. Boarding process could be better."
Fordeler: "Timing is good"
Ulemper: "To craody"
Ulemper: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Ulemper: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"
Fordeler: "Nice aircraft (A321) and informative ground staff."
Ulemper: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Ulemper: "Pay for a coke?"
Fordeler: "No comment since very short flight."
Ulemper: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Ulemper: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Fordeler: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Ulemper: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Fordeler: "premium economy"
Ulemper: "nothing, it was great!"
Fordeler: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Ulemper: "No Entertainment, no snacks included, only tea and coffee"
Fordeler: "On schedule,great crew"
Fordeler: "Seats are more comfortable than those of many other airlines."
Ulemper: "Normally, I am not picky regarding airline food. In SAS's economy or "Go" class, there is no choice of food. I can think of plenty of dishes that would be appealing to many people. Yet the meal that was served, beef stew, posed a problem as I don't eat red meet. Since many people also do not eat beef due to religious beliefs, I am appalled by SAS's decision to only serve this dish to its economy class passengers. As I ordered my ticket through Kayak, I didn't have the option to request a special diet, nor did I think to do so as airlines generally do not serve serve a beef dish as their one and only."
Ulemper: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"
Fordeler: "They did what they could..."
Ulemper: "Delay change of tire. Missed next flight Frankfurt- Dallas."
Fordeler: "It was a normal flight, only a few hours long. The crew was very nice."
Ulemper: "Once again, just some leg, and arm space issues but that's to be expected."
Fordeler: "My first time flying SAS on my trip to Europe from USA and I was highly impressed. Everything was efficient and comfortable. One of the highlights was the check in - this is often a long and frustrating process, however this could not have been easier and so quick. I was very happy and made my entire check in experience simple and efficient. I will be going straight to SAS for my next trip to Europe, no question. Thank you very much!!! Daniel Valewink"
Ulemper: "No food, no entertainment"
Ulemper: "No food service whatsoever. Not even a bag of pretzels or peanuts. You have to pay for soft drinks. Really? A can of soda costs less than 50 cents. Bathrooms were not cleaned at all. Soap dispenser was empty for the entire duration of the flight. No entertainment."
Fordeler: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Ulemper: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."
Fordeler: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Ulemper: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Ulemper: "I paid for internet but it never worked"
Ulemper: "Flight delayed too long, 2 hours. No snacks, only drinks."
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Ulemper: "When trying to board in Copenhagen there were some mishaps, but these were mainly caused by people ignoring signs along the way. They did not offer any complimentary snacks at all. Only one drink"
Fordeler: "Friendly staff. Good food. Movie/tv options were excellent."
Ulemper: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Ulemper: "Forsinkelse Lite utvalg av mat"
Fordeler: "I was able to sleep most of the flight."
Ulemper: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Fordeler: "Customer service was horrible in Rome"
Ulemper: "Train people and dont give people our seats even when we paid for them"
Fordeler: "Rakk ikke flytoget, fordi det gikk FØR det sto at det skulle gå. Ble derfor for sein til flyet.."
Fordeler: "Kule karer i besetningen"
Ulemper: "Trangt når den i midten sitter bredbeint"
Ulemper: "Legroom. Complimentary coffee."
Ulemper: "Det var veldig trangt fly med altfor lite benplass."
Fordeler: "Was not able to leave the country"
Ulemper: "Was not able to leave the country"
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "I slept"
Ulemper: "They just opened the gates and ran away and let people board. It was CHAOS"
Ulemper: "att det inte blev den tiden på flyg ifrån Gardemoen som jag bokade skulle flyga kl 9tiden men blev 15tiden"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Fordeler: "Cabin crew were competent"
Ulemper: "Over three hours late in taking off"
Ulemper: "20 hours of flying and there was a very limited selection of movies to watch, but all passengers are required to watch a very bright video of one of your planes flying through the sky for the last 20 minutes of the flight. Please include some snacks and water during international flights."
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Ulemper: "No entertainment"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "Comfortable cabin and seats, plenty of restrooms."
Ulemper: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."
Ulemper: "SERVICE. ORGANIZATION WAS AWFUL. TWO HOURS TO CHECK IN."
Ulemper: "There was no food served- besides that which one could purchase. We got drinks coffee tea or water only. There was no entertainment either."
Fordeler: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Fordeler: "On time. Smooth. I didn't eat and did not talk to any crew members so i can't rate that."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Fordeler: "The flights was great, bags arrived in good order, crew was delightful!"
Ulemper: "I purchased headphones, snacks and beverages and the only thing missing was WiFi!! Would have happily paid for it:)"
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Fordeler: "Very friendly staff. Very accommodating. Had a delay of 1 1/2 hours (it happens). Lounge was awesome. Long line to get in waiting area to board. Was very crowded in the room right before boarding."
Ulemper: "Somehow I got gluten free meals when only my wife should have. The crew helped us through this though as best as they could."
Fordeler: "Crew were very friendly and the plane was clean and modern"
Ulemper: "Boarding process was a little convoluted and we were delayed by an hour"
Ulemper: "Service, it was a cheap flight and a shitty flight"
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "Comfortable seats. Friendly crew"
Ulemper: "Skagan wrap was slimy and terrible"
Ulemper: "No connecting flight available. No notification of problem till check-in. INEXCUSABLE!"
Fordeler: "I like the technology incorporated into the aircraft."
Ulemper: "I don’t like that if you are low fare, you get zero attention. Not even water for a 13 hour flight."
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Ulemper: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Fordeler: "Super nice clean plane Friendly accommodating attendance"
Fordeler: "Easy check in, friendly staff"
Ulemper: "Terrible music before take off and after landing"
Fordeler: "Terrible both ways, there and back it was bad."
Ulemper: "No good"
Fordeler: "The price was good"
Ulemper: "My flight to Rome was cancelled due to the snowstorm and after being redirected to Milan and then Budapest and then Paris, I knew I would never get on the Rome leg of my trip. I would have liked some weather update or communication about the trip as I just kept tracking it online. Sadly missed the flight and lost the money but I know Norwegian doesn’t control the weather"
Fordeler: "Liked the relatively new movies available, wish there had been a few more!"
Ulemper: "Getting stuck in a narrow middle seat wasn’t ideal, also disappointed that the over head bins at the back of the plane don’t open. Beef meal was fatty and not worth it."
Fordeler: "I rute begge veier."
Ulemper: "I flew from Milano and transferred in Oslo. We had 1,5 hrs of lay over which should be sufficient to transfer baggage to the NY flight however, my bag didn’t make it to NY. The staff at JFK couldn’t tell me where the bag is, I am still waiting to hear from them."
Ulemper: "Delayed flight, crew didn’t notify until 45 minutes into the hour we ended up waiting before the doors were closed. Flight arrived 40 minutes later than the arrival time and the lack of urgency in allowing passengers to deplane resulted in me missing my connecting flight. Will never fly with Norwegian again"