Fordeler: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Fordeler: "The crew was very friendly and it was a day fast flight."
Ulemper: "No back of seat entertainment."
Ulemper: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Ulemper: "Seats are tight"
Ulemper: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Fordeler: "Friendly crew"
Fordeler: "On time, comfortable flight. Great crew and service."
Ulemper: "Nothing. Everything was great."
Fordeler: "short flight"
Ulemper: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Ulemper: "Not cancelling our flight"
Fordeler: "The free movie/entertainment system"
Ulemper: "Leg room limited, but seats were ok"
Fordeler: "Crew was nice and welcoming"
Ulemper: "Well, if our plane had been leaving on time it would've been superb."
Fordeler: "Crew was friendly, cabin was clean."
Ulemper: "No Tvs"
Ulemper: "Choice of healthier snack"
Fordeler: "Flight attendant in first class was amazing."
Ulemper: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Ulemper: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Fordeler: "Arrived on time and smooth flight though it was completely full"
Fordeler: "Great service!"
Ulemper: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Ulemper: "The crew was terrible & rude."
Fordeler: "The flight itself was fine, boarded on time and arrived on time."
Ulemper: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Fordeler: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Fordeler: "I arrived safely."
Ulemper: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Fordeler: "It's a fast flight and boarding was quick."
Ulemper: "The terminal at LGA airlines is terrible."
Ulemper: "insufficient overhead luggage space"
Fordeler: "Flight attendants were excellent!"
Ulemper: "That's the flight is clean"
Fordeler: "Customer service"
Fordeler: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Fordeler: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Fordeler: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Ulemper: "Took too long to board the plane. Wifi never connected."
Fordeler: "Very clean plane and comfortable. Great friendly crew and very good service."
Ulemper: "Wifi service was slow but acceptable. Not a big issue."
Fordeler: "Arriving in 2 hrs from Orlando to laguardia!"
Ulemper: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Fordeler: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Fordeler: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Ulemper: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Fordeler: "No fee to get on an earlier flught"
Ulemper: "When I tried to rebook online this flight was not an option"
Fordeler: "Got lucky, and got an upgrade!"
Ulemper: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Fordeler: "the plane crew were nice"
Ulemper: "ok wont fly delta if i can avoid it"
Fordeler: "Smooth flight"
Ulemper: "The entertainment on the app, bring back the good old tv's on the flight"
Ulemper: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Ulemper: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Fordeler: "service. Thank you."
Ulemper: "comfort seats were uncomfortable"
Ulemper: "No in flight entertainment"
Fordeler: "The customer service of the middle aged White frmale FA"
Ulemper: "The seats were small"
Fordeler: "Clean, modern plane, friendly crew, great service"
Ulemper: "I liked it all!"
Fordeler: "Friendly crew"
Fordeler: "Friendly crew,boarding is fast and easy."
Forferdelig trangt og elendig beinplass for en lang flyvning.
Ventet i tre kvarter på at catering skulle komme ombord. Gjorde at mange passasjerer hadde problemer med å rekke flyforbindelse. Ellers en fin flyvning
Fordeler: "Smooth flight"
Ulemper: "If there were no delays"
Ulemper: "Too freakin cold."
Ulemper: "No personal entertainment system. Has to use my phone."
Ulemper: "Seats are narrow and no leg room"
Fordeler: "Seats were pretty comfortable. We were allowed to deplane down a staircase off the back of the plane. Very cool."
Fordeler: "CLT to LGA Airbus expérience was as pleasant as ever. The flight attendant on the regional EMB from LGA to YUL was exceptional."
Ulemper: "They canceled the flight"
Fordeler: "Crew was kind and attentive"
Ulemper: "Flight delayed 3 hours and sat on tarmac in nyc for 45 minutes"
Ulemper: "The seats could be bigger."
Fordeler: "Comfortable seats and snack / drinks service"
Ulemper: "Delayed flight departure and bumpy landing"
Fordeler: "Free tv to distract me from my state of misery"
Ulemper: "Too warm on flight. Was so nauseated the whole time."
Fordeler: "Easy check in and Boarding"
Fordeler: "Courteous man at baggage drop off. Of Danish heritage and we enjoyed talking about this as we prepared bags."
Ulemper: "Unfortunately the nice man at the bag drop off managed to give mark down that I was the owner of two bags, and my wife none. I asked specifically if my carry on bag was ok to bring into the plane, to which he said yes. Then as we get to the gate and boarding I have to argue with the boarding flight staff regarding my carry on. The final result, after being promised a additional cost of 35 usd( second bag) is That when i sit down in my seat I look at my bag tag and see that I’ve been charged 150 usd for my carry on bag that’s in addition to the 50 usd I payed at the bag drop off for our regular luggage. Happy? Don’t think so"
Fordeler: "Uneventful, on time, boarded fast."
Ulemper: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights. Check your privilege."
Fordeler: "Good flight attendants"
Fordeler: "Pleasant and helpful staff"
Fordeler: "Once we finally departed the flight timing was excellent."
Ulemper: "This was the first flight out. Flight was delayed and there was no gate agent that communicated why the flight was delayed. When we were finally able to board, it was NOT done by group number and thus I had to check my bag."
Fordeler: "Flight attendants were perfect"
Ulemper: "Beginning about 5.5 hours prior to departure I started getting text and email alerts indicating a sixty minute delay. Then thirty minute delay. Then sixty. Then none. I had to decide whether ir not to believe the alerts, get some things done and change my airport departure time .... or to disregard the alerts. Flight ended up leaving on time. Why the alerts??"
Fordeler: "On-board staff were professional and kept everything running smoothly and with great communication from the pilot."
Ulemper: "Claiming baggage at LaGuardia was an hours-long process for everyone on the flight leading to raised tension and lots of tired folks on what was already a late (and delayed flight)."
Fordeler: "Immigration in Dallas was amazing, so quick and no fuss."
Ulemper: "If you are running late you might struggle to get from terminal to terminal"
Fordeler: "We had to wait in the airplane upon arrival in La Guardia NY because wheelchair was not ready."
Fordeler: "All service once on board was lovely"
Ulemper: "Surprised by a snarky employee at gate check for my connecting flight home today. I fly with AA nearly every week for work. They grabbed my bag from me and insisted it be checked. I said I didn’t want to pay for checking and that it contained fragile items. It was a little over-stuffed for the scale. When I went to open it and remove some bulky items to put in my purse, they snatched my suitcase away and refused to let me touch my bag. I find this to be completely unacceptable. They had the gall to suggest I go to an airport store, buy a “suitable suitcase,” and take a later flight home. They made a scene and called a supervisor who kindly and promptly let me in my suitcase. The employee then spoke negatively about me loudly to nearby colleagues and refused to make eye contact. After the supervisor let me in my bag, I got on the plane with my suitcase. At one point, this employee made me feel like I was going to be kicked off of my flight; this was so unnecessary and extremely unprofessional. AA - your employees are better than this."
Fordeler: "The staff did their best to compensate for the 4 1/2 hour departure delay, getting us Panera sandwiches and snacks."
Ulemper: "The 4 1/2 hour departure delay"
Fordeler: "Attentive and friendly crew."
Ulemper: "I would consistency with the flights. The plane I took from NYC to MIA had individual montiors and served a variety of snacks. The flight from MIA to NYC had on pretzels and you had no options for entertainment."
Fordeler: "Great flight. Nice airplanes and friendly hostesses."
Fordeler: "On time take off"
Ulemper: "Flight attendant called cops on passenger sitting next to me to be escorted off the plane for no reason!"
Ulemper: "Flight was cancelled we were re-routed and didn't get there until 24hours later."
Fordeler: "Everything was on time and great."
Ulemper: "Ever thing was fine."
Fordeler: "The flight staff had an amazing energy about them especially for 7am. They didn't do anything above or beyond but they extremely pleasant, energetic, and courteous. The pilots also pulled off the one of the smoothest landings ever."
Fordeler: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport."
Ulemper: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes."
Fordeler: "Just being able get home."
Ulemper: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding. After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay. Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight!"
Ulemper: "Both flights, to and from around had to go search for my baggage and on the return flight I even had to go to a different terminal. The service is unacceptable. I will never fly with AA again."
Fordeler: "On time. Good leg room."
Ulemper: "Valet flight, i.e. even normal sized carry-on cannot be stowed above the seat We arrived at the gate 20 min before departure, due to TSA delays. But they closed the door and no one was around to even talk to. At least they put us in the next flight.... Still, as we're not checking in any bags, they could have let us in."
Ulemper: "The flight attendant continued to serve alcohol to passengers (employees of TomKats catering - they screamed it throughout the flight) that were drunk and belligerent. Her poor judgement, and their complete lack of control, made the flight miserable."
Fordeler: "A short flight that was even shorter because we arrived early. Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle. Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment."
Ulemper: "No gluten free snacks"
Ulemper: "Itthe ground staff (red coat agents) at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager."
Ulemper: "Baggage claim took extremely long time. It took a while before the baggage crew even became aware of situation."
Ulemper: "Once again the boarding process was a mess. No clear directions given on when groups should board so everyone from every group bombarded the gate. This slowed down finding overhead bin space and getting seated for everybody. Delayed everything when there was such an easy solution."
Fordeler: "Crew was very professional and courteous. Our plane landed early which is a plus"
Ulemper: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book."
Fordeler: "Volare con American"
Ulemper: "No snacks offered! No alcohol drinks offered!"
Fordeler: "The flight board on time, the crew was hospitable and seat was comfortable."
Ease of check in, helpful ground and cabin staff Choice of entertainment, space
British Airways had a sensor issue on the plane, so after 4+ hours on the tarmac we were deplaned into O'Hare at 10 p.m. with no instructions on lodging or what to do about re-booking our flight. This doesn't appear to be the crew's fault - they seemed to have as little info as we did. Had to pay for a hotel room (in addition to the pre-paid hotel room in London we missed) and then spent two hours the next morning trying to figure out how we were getting to London to salvage our trip. When BA finally gave in and put us on a different plane they told us they "don't normally do this" as though we should be grateful that they were going to fly us to London - what we had paid for in the first place. Really disappointed and felt bad for the other 500 passengers who were stuck as well.
BA is just Ryanair with better livery.
Fordeler: "From JFK to London, staff was friendly."
Ulemper: "From JFK to London, a large number of passengers were not wearing masks properly and the crew did not take action other than a reminder early on. From London to Edinburough, the crew was somewhat rude."
Ulemper: "I needed wheelchair assistance due to a back injury. The person that picked me up at the aircraft from London was terrific, l was taken to the terminal and told that another team member would take me to the aircraft. No one showed up until the aircraft was fully boarded, then he left me at the beginning of the ramp instead of wheeling me to the aircraft. I was very disappointed! I was so disappointed I didn’t wait for a pickup at the airport in Amsterdam. I regret it, because I’m in so much pain!"
Fordeler: "Crew was good. Seats comfortable."
Ulemper: "The ear plugs connection to the screen was not working 100%. Overall good flight, better than any of the American carriers,"
Ulemper: "staff Attitude could be better. Also no milk for toddlers but free vine for people to get drunk, be loud on overnight flight, then snore and stink drunk. My table was all in some snort when I opened it to put my meal on. Dirty lavatory floors."
Fordeler: "Free service Food and coffee"
Ulemper: "Free service Food and coffee"
Ulemper: "Actually not bad - had to wait a few min at terminal 5 for gate to be free - but pretty good overall"
Ulemper: "Ingen underholdning - men bra magasiner"
Fordeler: "The crew were above friendly, calling you by name and were very accommodating."
Ulemper: "Plane was older, seats were grungy and the onboard entertainment was not updated, i.e: small screens with poor visibility, some screens did not even work for some passengers, limited amount of movies/entertainment for a 10 hour flight this was disappointing and seriously makes me reconsider flying British Airways ever again."
Fordeler: "Absolutely nothing."
Ulemper: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."
Fordeler: "My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again."
Ulemper: "A plane that was over four hours late costing me an entire day in Germany."
Ulemper: "Delays at gate while on plane(2hrs), entertainment system non-functional, AC non functional, seat selection lost."
Ulemper: "No beverages? Not even water or coffee?"
Fordeler: "Seats are comfortable, head rest is adjustable, good leg room, nice entertainment selection and no extra charge for adult beverages!"
Ulemper: "When we arrived at London Heathrow, there was no gait, no stairs, and no buses to transport passengers to the terminal. We were stuck on the plane for an hour waiting. The crew was helpful in keeping everyone informed and let us know they called the airport staff multiple times for the stairs/buses to get us off and those with connections (me) going. The crew was frustrated too."
Fordeler: "Vi kom frem til slutt. mer enn 4 timer forsinket."
Ulemper: "Ingen informasjon om hva som skjedde hverken på info table eller ved henvendelse til informasjonen. Stadig oppdatering av avreisested både frem og tilbake i tid Minst 4 ganger endret. Måtte betale for alt ombord selv etter å ha sittet i flyet nesten 2 timer. Meget dårlig service både av bakkepersonalet og ombord."
Fordeler: "Økonomi + var bra med god benplass og god service."
Ulemper: "Dårlig med informasjon og stadig endring av avgangstid"
Fordeler: "The flight attendants were very nice and tried to accomodate everyone. The food was pretty good for airline food. The snacks and beverages were plentiful. The tea they serve is delicious! Good movies, online games etc."
Ulemper: "I did not like the very tight seating with basically no leg room. Very uncomfortable. Unless you can afford 1st class or the pod type loungers. There is no room in the economy section."
Fordeler: "On time, very pleasant and helpful staff"
Fordeler: "The offered free WiFi didn’t work. And the access page had a bug. I gave up"
Ulemper: "The food service was so rushed, that after having asked for a cup of tea three times still haven’t gotten any. But the personnel was nice. Just rushed"
Fordeler: "For a short flight it was very good. The crew were very accommodating. On time. No delays"
Fordeler: "The flight was delayed due to a thunderstorm, something out of the control of BA or LHR Airport, but the crew never seized to deliver a superior service with a warm smile on their face even when the heat was unbearable coz the AC wasn’t working. The captain frequently gave us updates and even walked around the plane to answer our questions! Superior customer service..."
Ulemper: "My biggest complaint was that there was no AC while we were stuck for almost one hour on plane! BA should ensure that their planes are properly prepared for similar situations"
Fordeler: "it got there"
Ulemper: "how it got there"
Ulemper: "BA has gone cheap. They charge you for a cup of tea also."
Fordeler: "Friendly and helpful crew"
Ulemper: "My wife and I having to sit in separate seats when there were seats available next to each other. Being charged excess baggage when one suitcase was weigh under weight"
Fordeler: "Left on time and arrived on time."
Ulemper: "Boarding was a bit sloppy"
Fordeler: "The flight was quick on boarding and on time in departing"
Ulemper: "Due to it being a short flight there's no snack, no complimentary drink, nor entertainment. Not that I need all for the quick flight. Maybe provide in flight entertainment through their BA app"
Fordeler: "There should be free food in the plane. It's a stupid concept. You can increase the prize of the ticket but food and drinks on plane should be free!"
Ulemper: "The same"
Ulemper: "Opportunity to purchase snacks and have wifi available."
Ulemper: "Late flight It’s become like s budget carrier, you pay for drinks and food"
Fordeler: "Nothing. Just about delivered the minimum of what is expected of an airline, but did not over achieve. Definitely not the wow experience that BA advertises"
Ulemper: "BA / Heathrow staff at the gate were rude, barely could understand what they were saying. The plane was an old 747 that needs an upgrade. Cabin crew were disorganized and seemed out of their depth"
Fordeler: "it was very good I enjoyed the trip from midland to London and oslo And back through the same route it was very good . Thank you/"
Ulemper: "what I don't like is when the captain Announce that we should put off our cell phone and other devices some people still live theirs on that is not good at all please take note"
Fordeler: "Flt attendants. Esp the english guy."
Ulemper: "Once again just some measly pretzels."
Fordeler: "Flight on time. Baggage out quickly."
Ulemper: "No seat lights or entertainment due to fault. Food only available for purchase. Even sparkling water cost £1.80. Leg room minimal."
Fordeler: "I had an entire row to myself, the flight was on time, and the crew was great. The views of the Alps below were entertainment enough."
Fordeler: "The size of the airplane. Very spacious!"
Ulemper: "2 hour delay"
Fordeler: "The food was tasty."
Ulemper: "flight was 1 hour and 40 minutes late. We sat on a hot plane waiting for take off and the temperature remained too high during the flight. Very little water was offered. Seating in coach was very tight."
Fordeler: "Got a window seat ad requesyrd"
Ulemper: "Nothing to comment upon"
Fordeler: "Just so comfortable and friendly. I'll fly them again next time!"
Fordeler: "The food was adequate and when they brought drinks they were free. With the person in front of me reclining her seat I could not have my cup of water on the tray without it being tipped because it intruded too much. i am assuming the seat was broken as that would be silly to have a seat recline so much that you couldn't use the tray table properly."
Ulemper: "48 minutes and I turned the light off and on for a flight attendant numerous times. I finally had to speak out across the plane since the people blocking me in were sleeping. This was just to get a glass of water. Service was deplorable. People kept walking to the galley rather than the flight attendants attending. A sad state of affairs. I paid for extra leg room but apparently a plane change put me in a different seat which did not give extra leg room."
Fordeler: "On Time"
Ulemper: "Seat Spacing Boarding and check-in was unnecessarily long"
Fordeler: "Courtesy, professionalism, cleanliness."
Ulemper: "Food was pathetic. We used to get 2 meals on a transatlantic flight. This time we got a mini marshmallows bar for the second meal and no choice but curry for the first."
Ulemper: "Went to the wrong place and then had to have wheelchair service to get me to the gate on time! Which he did for which I am most grateful! Am not familiar with European customs for travel!"
Ulemper: "Breakfast was pathetic"
Fordeler: "Airbus 380 - smooth and quiet"
Ulemper: "nothing it was good"
Ulemper: "Although it was clear already around 9:30 that this flight (scheduled to depart at 10:25) would be severely delayed sue to fog in CDG and LHR, the local British Airways staff adamantly refused to assist in rerouting us either from Paris or from London to our final destination in Chicago. Their complete lack of cooperation was stunning and quite offensive. A different tune was played by the airport staff for international connections who helped us expeditiously and kindly to be rerouted on an United Airlines flight."
On the plus side: Short, easy flight with no issues. On the minus side: Coach seats are narrow, uncomfortable, & close-packed. The flight was full, I felt totally sardined and I am NOT a large person. Also, as the flight was taxiing to the runway they played what felt like an endless stream of commercials with the audio broadcast through the plane's speakers. And of course, the one speaker directly over my head was SO FREAKING LOUD I needed to put my fingers in my ears. That volume also applied to virtually every announcement that was made over the course of the flight as well. So yeah - we got there quickly and in one piece, but it was a fairly miserable experience.
Fordeler: "Great ground and air crew"
Ulemper: "Lack of communication. Crew was unattentitive and seemed to not know protocol or appear to have things under the control."
Fordeler: "Where do i start? It’s a short flight to be sure but air canada planes never feel like many Other airlines’ mini planes or puddle jumpers. they seem new, spacious, seat back Entertainemnt, just great. Also, there is no scrimping on Service. How many Delta or united or American flights have i taken on this route only to be told “coffee or water” and sometimes no coffee “the flight is too short”. Nonsense! Granted I was in business, but I had a full hot breakfast served and a full array of beverages offered. It AC can do it, everyone can. The flight attendant was lovely."
Ulemper: "The flight was too short :)"
Fordeler: "squeeze me into an earlier flight"
Ulemper: "Everything good."
Ulemper: "I was disappointed that for the first time since I have been flying, they did not allow my carry-on with me. It was not that bad though because by the time I got through customs and made it to the baggage carousel the bag was waiting for me."
Fordeler: "Flight was delayed 6 hours"
Ulemper: "Getting stuck at the boarding area for 6 hours in normal weather with no particular hazards for flying. Crew was good. They did their job."
Fordeler: "This time I didn't have to pick up my luggage in Toronto, it was lucky!"
Fordeler: "Comfortable econom."
Ulemper: "Too many announcements"
Ulemper: "The condescending flight attendant at the gate who wouldn't assign me a seat and gave me guilt for not paying for extra leg room or preferred seating when Air Canadas site wasn't working"
Ulemper: "Gate change but no announcement"
Ulemper: "Why have automated checkin and then still have to wait in massively long line to drop off your luggage. Do it like Jet Blue or Virgin or any of the other airlines.......you show up, auto check in, bag tags, separate line for smart efficient people to drop off their bags and get on with it. Its just so inefficient and puts a complete damper on the trip......maybe curbside checkin also."
Fordeler: "Service was on time & staff was friendly and helpful."
Ulemper: "On the flight back, we had to wait on the airplane for a good hour before we could disembark. But that was due to heavy traffic at the airport and not the fault of the airline."
Fordeler: "The flight was no cancel because the weather"
Ulemper: "Waiting too much after landing in LGA"
Ulemper: "Flight cancelled without ever receiving any notice -- I found out when I was in the security line. Waited 1.5 hours to talk to an agent. On standby for 7 hours. No food vouchers. Air Canada agents gave very little information, didn't care at all that they had cancelled dozens of flights."
Ulemper: "Over an hour late."
Ulemper: "Delay was not explained, gate change was not communicated. Poor communication overall."
Fordeler: "TV entertainment even for a short flight"
Fordeler: "I've flown air Canada probably 6 times. I've been delays 3 times"
Ulemper: "- Delayed from take off for over two hours. During this time, pilot and flight attendants shared minimal information with passengers. - At one point, I asked a flight attendant for water because I had a migraine and wanted to take some Advil. He told me he couldn't right now because the pilot wanted everyone in their seats, but he would get it for me as soon as possible. When I followed up 45 minutes later, the same flight attendant apologized and said that it was because he didn't want everyone asking for waters. We were stuck on that plane for over two hours, and you can't get people water? - Gate check was not available, meaning that I had to check my carry-on when there was no more space available (my bag met the carry-on size requirements)."
Fordeler: "Air Canada was kind enough to give us a hotel voucher."
Ulemper: "The flight was cancelled and we weren't informed until we arrived at the airport. An email was supposedly sent, but I didn't receive it. We had to fly out the next morning and missed half a day of work. Fortunately, we didn't have anything important scheduled."
Fordeler: "No issues with the plane or service itself but we were stuck waiting for a replacement plan for a late night flight and departed 4 hours after schedule."
Fordeler: "The crew was very pleasant and welcoming. The aircraft was very visibly clean, and my seat was comfortable. Most importantly the flight was on time and the boarding process was properly supervised."
Ulemper: "I'm 65 years of age and have been travelling by air since I was 5. (You know back when airplanes had piston engines and propellers). So the tings I don't like are what you might expect. I don't like that I have to pay extra for a seat with adequate legroom. I don't like being charged for the most basic of Wi-Fi connections. (Delta's and Amtrak's are free). Although this was a very short flight, the passengers could have been offered the option of either cookies or pretzels, instead of everyone being stuck with pretzels."
Fordeler: "In flight entertainment"
Ulemper: "The credit was not polite and quite unfriendly."
Fordeler: "Nice interior. Free movies."
Ulemper: "Air Canada is always delayed."
Ulemper: "Mad dash thru Monteal airport to make connection after 30 minute delay. Rep just before customs had a bad scanner and couldn't scan my boarding pass on my phone. Sent me back to find an Air Canada rep in customer service. That rep's scanner worked, and then they had a five minute discussion about it. Had to go back thru passenger scanning. Flight's gate was changed. Finally got to gate, flight was delayed, no updated information. Another 30 minute wait on the tarmac. Flight attendant in business class didn't do a cabin check before take off, man next to me continued phone convo during taxi-to-take-off whilst two gentlemen in front of me had their seats back for take-off. Bad service."
Fordeler: "Flight was on time.service good ."
Ulemper: "Flight attended was not great .Too much walking in the terminal."
Fordeler: "Since it was a very short flight from LGA to Toronto, I had no complaints, The worst part of the experience is dealing with the customs procedure at Toronto Airport before the flight but I guess that was only to be expected"
Fordeler: "The crew were effective and efficient. We boarded promptly and departed on time. They were polite and friendly."
Fordeler: "On flight the flight and service was great. They need to work on the onboard section a lot."
Ulemper: "It was delayed for 2 hours not only they were late they didn't know the gate, I had to stop by the customer service they told me a wrong gate twice they didn't even announce. The most lower customer care I ever experience."
Ulemper: "No hot drinks (coffee) on flight."
Fordeler: "Traveling back to the US have Global Emtey or Nexus Like the free movies watched half of movie on the way to acanandr and half on the way back. Thank you"
Ulemper: "Last time I traveled to Canada I probably used a passport. BUT I never knew that I needed it I thought u could travel with my drivers lisence. Remind travelers to take their passport"
Fordeler: "Spacious, leg room"
Ulemper: "Temperature, cold. Needs interior upgrade."
Fordeler: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Ulemper: "During a short flight there is not much to experimented and less to comment."
Fordeler: "Since we arrived at the airport very early we asked about whether we could change to an earlier flight. The agent was extremely accommodating and confirmed us on an earlier flight with no additional charge. Bravo Air Canada!"
Fordeler: "The crew was friendly and polite."
Ulemper: "You really need to make those seats somewhat more comfortable. I'm an average sized person I think, 5'6" and 150 lbs, but I found the seats very hard and generally small. Also, please stop serving those hot pockets as a snack and please top charging for potato chips!"
Fordeler: "AC is dependable and safe."
Ulemper: "Our return flight NYC to Victoria was delayed at La Guardia by 1.5 hours which reduced our rating from excellent to good."
Fordeler: "On time and short! Everything was good"
Fordeler: "The staff was so kind and outgoing! They made sure the flight went smoothly!"
Ulemper: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Ulemper: "The flight from Montreal to NYC was late by 2 hours:("
Fordeler: "They took off and landed on time"
Fordeler: "Like like the fact that we we're bump to fist class. The customer service was great. The flight attended was very nice and pilot."
Ulemper: "The price was expensive."
Ulemper: "extreme delays and not a lot of updates"
Fordeler: "Quick fight-I slept for the whole flight."
Ulemper: "Delayed for over an hour. Not enough seating be at the terminal."
Fordeler: "Great short flight"
Ulemper: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"
Fordeler: "No problem"
Ulemper: "No problem"
Fordeler: "We set on the runway for over 4 hours."
Fordeler: "I like that they let us board the flight because we had some issues getting to the airport."
Ulemper: "There wasn't anything I didn't like."
Fordeler: "It was comfortable"
Ulemper: "The wifi wasn't working"
Fordeler: "Everything fine"
Ulemper: "No complaints"
Ulemper: "Delayed flights flight"
Ulemper: "Flight was delayed"
Ulemper: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Fordeler: "Did not really like it."
Ulemper: "More communication from the boarding staff. The delays kept increasing. Due to weather, we were delayed 4 hrs. They only decided to accommodate everyone with water and snacks 3 hrs into the delay."
Fordeler: "Once we got going, everything was great."
Ulemper: "2 hour delay on the plane due to mechanical issues."
Fordeler: "We landed in NYC -- although it was first announced as Dulles."
Ulemper: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Ulemper: "We were forced to use another airline and we landed in NYC about 5 hours later."
Fordeler: "Nothing. I didn't take the flight."
Ulemper: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Ulemper: "The flight was slightly delayed on departure and arrival."
Ulemper: "Old plane----moldy and smelly."
Fordeler: "flight was fast"
Ulemper: "No media in-seat is frustrating."
Fordeler: "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
Ulemper: "You better get rid of basic economy."
Fordeler: "My legs were very uncomfortable to sit"
Ulemper: "seats were too close"
Fordeler: "I enjoyed the comfortable seating"
Ulemper: "I prefer an entertainment console and monitor in the seat in front of me."
Ulemper: "Very scary flight"
Fordeler: "Luggage storage was large"
Ulemper: "Metal rails of seat in front and couldnt fit carryon below seat in front, bcharge for entertainment"
Ulemper: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Fordeler: "The crews were accommodated"
Ulemper: "The flight was delayed on so many occasions."
Fordeler: "Seat was ok in stiffness and padding"
Ulemper: "Don't like sitting with my knees propped on the seat in front of me when I'm only 6' tall. feel like you could give a touch of extra legroom for times like when you want something out of your bag crammed below the seat and you have to jar your neck sideways to reach it and try not to be in your neighbors lap while doing it."
Fordeler: "Everything went smoothly"
Ulemper: "Good options are terrible"
Fordeler: "Excellent and content flight."
Ulemper: "No complaints"
Ulemper: "it was disgusting service. We never got to make it out to Denver. Our flights kept getting canceled even though we didn't buy tickets to be on stand by. Never flying with this company ever again!!!!!"
Ulemper: "I have pictures and video of how dirty the plane was from the air vent all the way to the floor so disgusting do you guys ever clean the planes"
Fordeler: "Flight attendants were helpful, courteous, and welcoming."
Ulemper: "My seat didn't recline"
Ulemper: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Fordeler: "Nice comfortable seating. Fell straight to sleep"
Fordeler: "They let people get on with oversize bags when sequence 4&5 get on there's no room left"
Fordeler: "Pretzels is not enough I pay a lot to travel"
Fordeler: "The seats were much more comfortable than the regional jet and I was able to get some rest."
Ulemper: "There was no gate agent until about 6 minutes before the flight was scheduled to take off and when got there they were rude to customers and dismissive."
Fordeler: "The comfy seats"
Ulemper: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Fordeler: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Fordeler: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Ulemper: "Nobody at the gate was helpful. They just kept saying check the board."
Fordeler: "The crew was friendly"
Ulemper: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"
Ulemper: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Ulemper: "The only snack available was a mix that had dairy. Other airlines, like JetBlue not only have a selection from which to choose, but at least one option is vegan."
Ulemper: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Ulemper: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Ulemper: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Ulemper: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."