Fordeler: "Sits are very comfortable and the food is amazing."
Ulemper: "The door from the US plane was closed in front of our nose and the staff was extremely rude.In Boston the Turkish Airlines representative from the luggage transfers didn't have a clue what he's doing. It was a complete disaster. So, the 1:10hrs between Cluj and Istambul is not enough for an US flight. You guys must schedule more time so people can get to the US plane on time. The Airline is amazing, good food, good crew, great sits, but please work on this schedule because it's so exhausting to stay an additional 11 hours on the road."
Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Ulemper: "My bag was lost"
Fordeler: "On time, friendly, good food"
Fordeler: "Crew and flight itself was great."
Ulemper: "As expected, the plane and seats were okay (borderline mediocre). The food wasn't enough and the choices (rather the lack of) were poor. The seats could be better and not particularly comfortable for a long haul flight."
Fordeler: "Professional nice food"
Fordeler: "Entertainment options good"
Fordeler: "Food and service is excellent. Istanbul lounge is great."
Ulemper: "Delayed in both directions. Happens. But zero announcements. Zero. Staff didn't know what was going on. Complete chaos."
Fordeler: "Comfortable seats, good food"
Fordeler: "Inflight service was good."
Ulemper: "Seat was a little uncomfy"
Fordeler: "Plane clean, newish. Went up, took us there, landed."
Ulemper: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. The entertainment system kept dropping playback, (crashing) so I would have to restart playing the video. Something similar happened on another Turkish flight."
Ulemper: "Totally desorganized boarding, wrong door on ticket, no priority line....just not the way you expect things done by Turkish Airlines"
Fordeler: "Nothing Really Nothing"
Ulemper: "1. Flight late from Berlin to Istanbul. 2. That's mean missing my next flight from Istanbul to Riyadh. 3. I add extra baggage in TKL Airport : my original bag is 23 kg I have until 32kg, The extra baggage was 20kg, So I pay 247 Euro each extra kg 19 Euro. 4. In Istanbul airport they said your next flight tomorrow at 20pm. 5. I have important meeting in morning and my jop in the evening. 6. They changed my teket from turkish airline to Saudi airline 4.00pm, That's mean no different. 7. I ask about my baggage in turkish airline deck they said don't worry every thing will be okay. 8. I ask for hotel they said you have to make visa cost 60 dollars and you know I have to pay taxi and Chang money... Pla Pla, Actually this is not respecting and very bad organization. 9. I didn't make visa and stay from that time until 3.pm in primum lungs. 10. I went to Saudi airline deck to take my boarding. 11. They said you have extra baggage, I explain them that I payed already to turkish airline. 12. They said you have to go back to turkish airline deck about this extra kg's. 13. I did going back to them they said we cannot do anything, leave one bag here and we send the other one later. Actually this stupid airline and this stupid employee's dealing with me like a stupid, all my time I walk every where in that stupid airport, they just gives me orders and I have to follow like it was my mistake. 14. I showed my alfursan membership to Saudi airline deck and they helped me. 15. When I arrived to Riyadh my baggage wasn't there, this is mean that this stupid turkish people that the have to work on barbcue and haircut, but airports jop needs professional people. That's was my first and last flight with them."
Fordeler: "Rapidly becoming my airline of choice. Great service, comfortable and on time. Relatively new fleet and not cramped. Puts other national carriers (including BA) to shame"
Fordeler: "Comfortable, on time and as always good service from Turkish Airlines"
Ulemper: "The food was a far miss to my other flight from BBK to Istanbul . I know it was a different flight also being a bit tired after other flight did not help . Otherwise the were excellent ."
Ulemper: "The worst airline I have ever flown with, worst disruption management"
Fordeler: "There is simply nothing to like. Whilst other airlines give peoooe a nice hotel room to spend the night on their trunk flights, Turkish airlines offers."
Ulemper: "I didn’t like anything not least the fact you make people wait in the station when they are on flights with stops. It Morocco offers a plush hotel room. I’m never travelling"
Fordeler: "Well looked after from start to finish!"
Ulemper: "They made us wait for 2 hours out in the open on a winter night. They wouldn't let us in the terminal. It was outrageous. Everyone was extremely rude."
Fordeler: "Another excellent business class service from the team at Turkish Airlines. The food offering was high quality, and the little cultural influences made it an enjoyable experience."
Ulemper: "The cabin design is perhaps looking a little dated and tired compared to some of its business class competitors. This was also true of comparing the 3 flights I had on a Boing 777 model versus one of the short haul legs on a more modern Airbus."
Ulemper: "At gate sign advertised their lie flat beds in business.. we were on business. No lie flat beds!"
Ulemper: "Would highly recommend"
Fordeler: "Facilities are really nice"
Ulemper: "I only got one boarding pass at the check in."
Fordeler: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Ulemper: "The leg room was a bit limited on long flight."
Fordeler: "Business class cabin in the 777 was really spacious. Flight wasn’t full so I also had two seats to myself. Onboard chef was a beautiful touch and food was also delicious. Seats comfortable and IFE good."
Ulemper: "Heathrow T2 Business class checkin wasn’t clearly signed from entrance. If someone was next to me I would not have enjoyed not having aisle access. Water should be served more regularly without having to ask."
Fordeler: "Large screens, reusable dishes + silverware"
Ulemper: "Plane was old, felt more squished and the seats did not decline. Also very note."
Fordeler: "Food was great."
Ulemper: "Long waits, poor communication, either too warm or too cold"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "I am a disabled passenger. Turkish look after me well."
Ulemper: "No complaints. Good service"
Fordeler: "I liked the overall plane journey."
Ulemper: "Flight was delayed which caused us to miss our connection flight."
Fordeler: "Everything was well taken care of."
Ulemper: "When boarding the flight from Turkey, to Mumbai , we had to climb up the ladder with our hand luggage.Being senior citizen and traveling in Busniss class was very hard for us."
Fordeler: "Everything went well apart from my suitcase been lost on the connecting flights to Ercan."
Ulemper: "Eight hours waiting for a connecting flight at Istanbul airport."
Fordeler: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Ulemper: "Not enough movie varities."
Ulemper: "They didn't have my special meal"
Fordeler: "Good comfort, staff friendly and smiling. Passport control, security and boarding were straightforward."
Ulemper: "No boarding pass available online in advance for flights from Nicosia (neither electronic nor printed). Only to be collected at the airport. As a result , although I had no hold luggage (only cabin bag), I had to queue at the check-in/drop-baggage desk to obtain my boarding pass! This is the old prehistoric system dating back to the last century."
Ulemper: "Ordered veggie meal didn't turn up!"
Fordeler: "Crew and efficiency"
Ulemper: "Too hot in the plain"
Fordeler: "Food okay"
Ulemper: "TV/Movie/music were not working. The temperature in the plane was very hot throughout flight."
Fordeler: "Friendly crew"
Ulemper: "The issue of excess baggage. Would appreciate to buy on line before my flight so that I know how much to carry and also that I am covered before leaving home. Payment at the airport may be too costly as well as unreasonable. It's like a penalty for having excess luggage. This is the reason I prefer flying with EMIRATES because they afford me to but pay fir excess luggage before my departure. Planning ahead is key"
Fordeler: "Extras provided - eye mark, socks etc"
Ulemper: "My seat was unable to recline. My husband and I were moved to a middle aisle (although we really didn't want to share) only to find that the foot rest at my foot rest was also faulty. It was an uncomfortable flight"
Fordeler: "The in-flight entertainment was good and the flight attendants were very nice. They offered us small sandwiches and drinks during the flight so it was comfortable to fly with them."
Ulemper: "You need to buy a visa if you want to enter the country and they only accept USD, Euros or GBP. The only currency exchange is on the other side of passport control so you have to use one of the ATMs and they only give you $100. The staff is unprofessional and seems clueless when you ask them for help. The kiosks are a nightmare and working with them is worse than working with the people. They freeze, and glitch and many of them just flat out don't work. Probably one of the worst airports I've ever been to."
Ulemper: "The gate from Boston to Cairo in Istanbul is too far away. My plane left Boston one hour late so I had only about 50 mn to run from gate 200 to gate 712. Also in Boston the called all the family with children from business AND from economy to board first the we the Business we started to boarded after which was one hour after boarding time. That was REDICULOUS. Turkish Airline team was so slow and unprofessional unlike the team in Istanbul. But on the plane the service and food was excellent. Mervat Ali"
Fordeler: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "We were the only customers in business class, which was nice. Lots of attention from the crew, and food was good."
Ulemper: "Ummm, THAT was "business class"? Same seats as economy, with middle seat blocked off. Limited recline, no entertainment, no comfort seats. Nice meal, nice drinks, nice service...but I'm a little stunned that a European airline would call this kind of seating "business class". Only thing that separated it from economy class was a curtain, and middle seats blocked off."
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Fordeler: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Very impressed with the flight crew team!!!"
Fordeler: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Ulemper: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "Friendly staff!!!"
Ulemper: "All good!!"
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Ulemper: "Because the one came in from London Got Delay And I miss my flight"
Fordeler: "In the end I made the flight."
Ulemper: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Fordeler: "Boarding was late. Pilot said he would makeup the time, but he didn’t. Many passengers were late for their connecting flights.The Airbus was smooth and relatively quiet. Not much room for a 6 foot male. Crew was excellent. The food was just okay. Had to take a shuttle to and from the terminal in Frankfort, which added to the delays. Late boarding from Frankfurt to Stuttgart. Had to wait for the shuttle. Flight was fine."
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Ulemper: "Waited an hour after boarding in the plane."
Ulemper: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Fordeler: "I love Lufthansa! Great service, comfortable, warm towels before meals served with real silverware. Amazing!"
Ulemper: "Service! Comfort!!"
Fordeler: "Right on time, smooth flight, crew at the gate and onboard were super. Food was fine and plane was clean."
Ulemper: "The only problem with comfort is when the person in Front of me reclined the seat. I could not see my screen well Or get in and out of my seat well and had to recline my own seat in order to do so."
Fordeler: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Ulemper: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Fordeler: "The crew were friendly"
Ulemper: "Nothing I didn't like"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "Crew, condition of planes, food all excellent"
Ulemper: "Connection at Frankfurt bad. Had to be unloaded from plane and put on buses and dumped at terminal. Extra 25 minutes plus customs and ran to make connecting international flight. They have a HUGE opportunity for improvement in the way they move people in Airport."
Fordeler: "No delay and the landing is smooth"
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordeler: "Great crew. Leg room reminded me of old days flying comfort."
Ulemper: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."
Fordeler: "Great crew service, comfortable, modern, captain kept us up to date and actually made up for the lost time on the delays to take off and got us nearly back on schedule."
Ulemper: "Food wasn't the best tasting, and made me sick."
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Short flight, not much to say about it."
Ulemper: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "Boarding was fast Crew was polite"
Ulemper: "There was no entertainment on board!!!!!!"
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Fordeler: "The service during the flight was pretty good"
Ulemper: "My luggage is lost and I didn't receive them yet."
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
Fordeler: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Fordeler: "Great seat. Lots of space. Wonderful crew"
Ulemper: "Sandwiches could be better"
Fordeler: "Price is good"
Fordeler: "I liked getting food and drink."
Ulemper: "Letting people check in earlier."
Fordeler: "It was a pleasant and uninterrupted flight with good service by the cabin crew"
Ulemper: "The boarding procedure at Bucharest Airport was more like boarding a bus - not a big issue but if I had to find one thing to improve that is what I would suggest."
Ulemper: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Fordeler: "Crew was great. Seats comfortable. Served candy and snack on a 20 minute flight. Amazing. Definitely book a flight rather than ferry from Mykonos to Athens."
Ulemper: "The boarding process can be better handled.. it's sort of a mess"
Ulemper: "Flight was late, we missed our connection, there was no information etc"
Fordeler: "delayed flight, my suitcase did not arrive to destination"
Fordeler: "the pilot was conscientious of turbulence and avoided and warned us."
Ulemper: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Ulemper: "Air pressure in cabin was terrible"
Fordeler: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Ulemper: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Fordeler: "Roomy seats and good food"
Fordeler: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Ulemper: "Nothing, the experience was great."
Ulemper: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Fordeler: "Wider than average seats and a nice meal."
Ulemper: "Plane was not near the gate & we had to ride a bus to the plane."
Fordeler: "Very nice crew! Comfortable aircraft"
Ulemper: "The three boarding passes sent to my email with no practical option to use them"
Fordeler: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Ulemper: "I checked a small bag and it was 60 Euro. Too expensive!"
Ulemper: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Fordeler: "Crew very helpful and happy to assist Good communication"
Ulemper: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Ulemper: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Fordeler: "Boarding from the club was a wonderful innovation."
Fordeler: "Accurate times"
Ulemper: "Night travelling"
Fordeler: "Everything was fine."
Ulemper: "I liked everything"
Ulemper: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Ulemper: "It is very inconvenient and seems to waste a lot of time. That is my only complaint."
Ulemper: "Not serve my food things I am asleep .Not all announcement in English"
Ulemper: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Fordeler: "plane packed full but staff still managed to look after passengers needs"
Ulemper: "dislike bus transfers to terminal for economy reasons"
Ulemper: "Tehran station staff need more trainig and need to be overseen"
Fordeler: "Quick and direct flight."
Ulemper: "There wasn't any food or snacks. The airport was a bit chaotic."
Fordeler: "crew was supportive. food was ok. Check in on line was good. We could choose our seats. We flew with Aegean several times already. they are a reliable company."
Ulemper: "The flight was late by almost an hour. On arrival we were transferred to the terminal by buses after having to carry our troll all the way down the stairs."
Ulemper: "The horrible food"
Fordeler: "Good plane and crew."
Ulemper: "Bathroom facilities at the airport totally filthy and out of order."
Ulemper: "excessive cisa checks for my wife who is not an EU citizen"
Fordeler: "25 minute flight. Day trip from Athens."
Ulemper: "20 minutes late boarding."
Ulemper: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Fordeler: "Leaving and arriving on time, snacks not bad."
Ulemper: "I was charged 68 Bulgarian levas on our way back to Beirut . I had the same language from Beirut to Sofia and didn't pay any penny They asked from me 40 EUROS but the lady accepted 68 Levas. I wonder if the money went to the pocket of the employee."
Fordeler: "Good food and beverage service on a short duration flight."
Ulemper: "Boarding was a little cumbersome, having some reading materials would help."
Ulemper: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Fordeler: "I was surprised about the food, it was exellent."
Fordeler: "Crew were very helpful and courteous"
Fordeler: "The airplane was comfortable"
Ulemper: "I purchased my ticket in advance and upon checkin was never informed that I was standby. I dont know why the seats were oversold. Ultimately, I did get a seat but the confusion and communication regarding the standby was stressful"
Fordeler: "Direct flight, comfortable seat, departure in time, no waiting time in check in"
Ulemper: "Short direct flight, but too expensive! Even for first bag need to add more money. Limited varity of drinks."
Fordeler: "Great service. Cabin crew was fenomenal."
Fordeler: "Prompt , on time flight sched"
Ulemper: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
Ulemper: "So we missed our connecting flight and had to wait 6 hours at Athens airport. On the second Flight with Lufthansa they didn't have a vegan food and she told me just to move the beef aside and eat the potatos?!"
Ulemper: "Was very hot during the flight."
The crew was really kind and helpful. Flight was on time and everything went smooth. No complaints.
Fordeler: "Short flight everything worked out."
Ulemper: "Boarding at LAX was one hour late. And the lines were chaotic and very disorganized."
Ulemper: "Be on time and don’t lose my baggage"
Fordeler: "I liked dinner menu. Not so much breakfast...."
Ulemper: "USB not power outlet under the seat was charging my kindle.... why? When i plugged in the light on my kindle was “on” but kindle never got charged up. My seat was not reclining...."
Fordeler: "yes yes excellent"
Fordeler: "The crew was great, nice and helpful."
Ulemper: "The boarding process did not go smoothly."
Ulemper: "Flight could not taken off in 7 hours delay"
Fordeler: "Food was good"
Ulemper: "Plane left 2.5 hours late due to boarding system failure. Took 20 mins to get an assigned gate upon arrival at YYZ. Took one hour to get bags due to electrical failure to power baggage handling equipment."
Fordeler: "Seat is comfortable."
Ulemper: "It was late."
Fordeler: "The crew was friendly but it was obvious they were poorly trained."
Ulemper: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Fordeler: "the crew was really amazing!"
Fordeler: "Easy and fast to board and quick response with carry on luggage"
Ulemper: "The website check in doesn’t work quite well. You have to try a couple of times so it works"
Ulemper: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Ulemper: "The flight was delayed about 30 minutes"
Fordeler: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Ulemper: "Food and not enough entertainment"
Fordeler: "It took me to Warsaw"
Ulemper: "Very small, uncomfortable plane. Late."
Ulemper: "late departure"
Fordeler: "Crew was friendly, cabin was as expected. Luggage arrive safely and on time (was a little worried it would not show, because online checkin said I had to pick up luggage and recheck before flight) (Virgin tagged it to go all the way through). So did not gav any issue."
Ulemper: "Flight was one hour late. No food service or entertainment for this flight, but was as expected."
Fordeler: "Good entertainment system, even had a few current movies"
Ulemper: "Food was dreadful. Beverage selections limited. Not enough beverage service."
Fordeler: "Everything was OK except food."
Fordeler: "Your crew manager was being very arrogant.. No tolerance at all"
Ulemper: "I didn't like that there was no Wifi, the seats were a bit small, and the connecting flight to moscow was only about 40 mins from the arrival, and we were delayed and I missed my connection. They should not plan connections this close."
Ulemper: "My tv was not working , it’s a 9.5 hours flight.... it was not fixed and they said they cannot offer me another seat with working tv My table when I opened it for the first time was all dirty with dried up tomato sauce and crumbs , they did clean it but it should not happen in the first place"
Ulemper: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Ulemper: "The seats were very uncomfortable"
Fordeler: "Interior seats in Premium Economy class."
Ulemper: "Employees at the WAW airport. They hired new people. Young people. And they act like Gods. From shaking heads to improper comments to the passengers. Quality of sound at the airport sucks. All announcements hard to understand."
Fordeler: "Newer plane. More efficient boarding process."
Ulemper: "No entertainment system at all."
Fordeler: "Crew nice, polite"
Ulemper: "Fly time allways not on written agreed"
Fordeler: "everything was great!"
Ulemper: "Entertainment system decades out of date. Worked poorly. Cabin crew kept their curtain closed, as if they didn't want to interact with passengers. Food was extremely mediocre, thank goodness I brought nuts. Drink glasses very small."
Fordeler: "A pillow..."
Ulemper: "Hughes delays"
Ulemper: "We were late boarding, and then once we were boarded we waited for an hour for a late connecting flight."
Ulemper: "Missed boarding by 3 min"
Fordeler: "they were not very late - within one hour."
Ulemper: "For three of us we had only one bag to check. They charged us 70 euro for that bag. All their flights were 30-60 minute late."
Ulemper: "Same as above."
Fordeler: "very friendly personal"
Fordeler: "The food was good for an airline. on business class dreamliner from Toronto to Warsaw the seat is comfortable, if a little short for a 6'5" person. In the sos called "buisness class" to Israel the seats are as crampped as any cattle class of a low cost. I wish those idiots that invented "euro club" would understand that it is a first class ripp-off and that if they are only flying two people per side using real comfortable seats makes faar more sense. In short - euro club is BS of teh worst class."
Ulemper: "The atitude of teh staff on teh flight was OK. Other than that very sour including teh check-in and teh businss club. Going through the border control in Warsaw took 45 minutes. Luckily the flight was delayed. In short, the attitude is strictly old fashion eastern block. On the dreamliner business classs the TV's did not work, but in any case they are way too far (about 6 feet) from the passanger for comfort. Very impractical."
Fordeler: "Thank you very much"
Fordeler: "Flew from Cracow via Warsaw to Venice. Short flights. Absolutely stunning views (sunny day) of mountains."
Ulemper: "Ungodly early start from Cracow then 4 hours layover in Warsaw with absolutely nothing to do. UGH. Food and entertainment is nonexistant on LOT European flights. Onetime snack and basic drink service (no apple or orange juices). Oh, and use of propeller airplanes should be forbidden on commercial flights. We are in jet era, aren't we???"
Fordeler: "Nice crew, arrival on time, quick delivery of baggage"
Ulemper: "No in-flight entertainment- could be just provided through wifi"
Ulemper: "Kayak listing indicated this would be a 737, have wifi, power and in-flight entertainment. Plane was Embrair XR that had a whopping 10 rows of economy despite being a 7-8 hour flight over the Atlantic! No wifi, no power and the "entertainment" was an iPad with 10 obscure movies loaded on it. Seating was so limited, and online checkin so poor was stuck with a middle seat. Only positive on this flight was the friendly crew members. False advertising all around otherwise."
Fordeler: "Boarding went easily the flight was quick and filled with snacks"
Fordeler: "It is the first time I flew with Lot airline. I am flying a lot and have 2 million miles with United I never flew LOT before.Now Lot is on the top of my list for my future flights.Everything was superior to many other airlines from the Plane,the crew,the food,the service,etc."
Fordeler: "The crew is always nice. It is usually a quick and hassle free boarding and unboarding."
Ulemper: "Plane delayed, missed connecting flight, spent 7 hours at airport waiting for next plane."
It was not communicated in advance by the airline, but we needed a PCR test before boarding.
Fordeler: "Smooth and simple. Great flight!"
Ulemper: "The extra customs in Belgrade when the flights are already late is random and ridiculous. The staff makes some people take off shoes but not others, they opened my cartoon accusing me of having a liquid when I had an empty glass container that he’d already been checked at two other checkpoints."
Fordeler: "The actual takeoff and landing with this airline is usually smooth"
Ulemper: "Airline is always late with no layover time making journeys stressful. The food and drink is only available for pay. There is no entertainment. There is a small snack which has been expired cookies on all flights I’ve experienced, and the staff seems reluctant to provide it. Boarding involved making everyone wait standing up for more than twenty five minutes corralled into as corner."
Fordeler: "Comfortable, on time, smooth boarding"
Fordeler: "It was okay, I mean, for a short-haul flight, nothing more is required. Except for accuracy."
Ulemper: "They should finally replace old ATR-72."
Fordeler: "Super comfortable the seats and staff"
Ulemper: "Nothing it was great."
Fordeler: "Nothing, pretty much"
Ulemper: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Ulemper: "The fact that I had to check my guitar was odd. And online check In was difficult . I ended up paying more to check my guitar in at the airport"
Ulemper: "Check in was slow but not crowded and they lost my and other 20 passengers’ suitcases! No information was given about why and we still don’t have any information. AirSerbia does not respond do emails or calls."
Ulemper: "The worst airline ever. CUSTOEMR SERVICE IS AN UNKNOWN WORD TO THEM. I WILL NEVER FLY WITH THIS AIRLINE AGAIN AND YOU SHOULD REMOVE THEM FROM YORU PROPOSALS."
Fordeler: "Fast service, kindness."
Ulemper: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Ulemper: "Snacks on the plane, comfort"
Fordeler: "Comfy and clean"
Ulemper: "Not enough time between the connecting flights. The terminals were too far apart, and the local airport transportation took too long to get me to a connection flight terminal."
Ulemper: "the flight was lite more than 30 minutes. Economy class - you have to pay for the meal? Are they Low Cost Company or ? If so, just tell us like that. Prices are among the highest in the region and all you get is a glass of water and a small bag of snacks."
Fordeler: "Pleasant staff, wonderful food, very pleasant flight"
Ulemper: "Nothing, everything was very good"
Ulemper: "No entertainment equipment, video or audio."
Ulemper: "Paid the ticket and check in luggage at Opodo but was informed at the counter that luggage has not been paid for. Denied checking in luggage despite having a printout saying it has been paid for. “The luggage is not in our system” was the only response."
Ulemper: "Unable to check in online. Didn't accept credit cards forced to wait in serval lines to pay for luggage. Long waiting lines. Don't offer water on plane. No information given about luggage and being forced to pay for a seat fee. No information on connecting flights. Most uncomfortable plane and horrible experience."
Ulemper: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Fordeler: "Seating was excellent good leg room for a tall person like myself. Service on flight wad great. Boarding and checkin were a bit of a mess but were quickly resolved"
Ulemper: "They were very unpolite. They completely ignored multiple requests. I was ignored and not even asked get a drink (I just needed some water). They said they offer the food and drinks to others because they paid. Money wasn’t an issues. Besides I wasn’t even offered a drink neither asked for money. I found it really rude."
Fordeler: "Quick and no fuss"
Ulemper: "No food and entertainment didn't work"
Ulemper: "Too hot temperature inside te aircraft. Seats uncomfortable"
Fordeler: "Comfortable aircraft"
Fordeler: "Nothing. Rude staff. Horrible food and service."
Ulemper: "No entertainment No food for vegetarians"
Ulemper: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Fordeler: "Great. ON TIME!"
Ulemper: "The fact that I tried for nearly a week to CANCEL the flight. Yet was given no help, after sending email after email, making sure that I covered whatever was possible on my side. And of course, no response. Ended up forced to simply not attend the flight. Thanks a lot for a GREAT customer support, AirSerbia... (being cynical here, just making sure I do what I can so you get this)"
Ulemper: "I am almost 2 meter tall (6'4) and I asked more than 30 days before the flight to receive a seat with extra room for the legs, I was told that the flight was fully booked and there are no seat that are available. I then asked for the same in the check-in and received a similar answer. When I arrived to the plain I saw that I can't seat because there is no space so I asked the flight crew to try and find a solution but they said they can't do nothing. Only after I insisted and spoke with the cabin manager they checked and found a place - in fact there were 2 seats with extra room for the legs that were available!! and the flight had many other open seats (they just lied about it). A lot of the personal television did not work and the crew did not assist and did not solve the problem, but just said that this happens and that they can't do anything. This is just ridicolus for a more than 8 hours flight! The airconditioning did not work properly and it was exteremly hot. In general it was an horrible experience, the crew was very unpleasent and did not want to help and the food was just disgusting. I do not recommend to anyone to fly with Air Serbia, you better pay the extra money and fly with a real company."
Fordeler: "The flight attendants were courteous and advised passengers they can move around once boarding completed."
Ulemper: "The flight was operated by a avery small plane, so we were advised to leave the carryons outside to be put in the hold. Once on the plane, I thought my bag would fit in the overhead bin. Also, was annoyed that flight attendants would approach you speaking Serbian, which I don't."
Fordeler: "The food was good as always, the crew is nice."
Ulemper: "It's not really comfortable, but I guess that's because of the plane model and the economy class, so not much to do there. Boarding was delayed, and they put too many people on the bus taking you from the gate to the plane. The entertainment system should have more content."
Ulemper: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Fordeler: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Fordeler: "Short flight so the lack of enterntainmet was not a problem. Clean airplane, tidy and very friendly staff. Food and drinks very fine compared to duration of the flight. Deparure on time, same with arrival."
Ulemper: "As I said this flight was on time, but the previous, CDG - BEG was delayed one hour."
Fordeler: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Ulemper: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Fordeler: "Flight crew are nice, reasonable service during flight"
Ulemper: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Ulemper: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Fordeler: "traveler's assistance check in on time smooth flying. nice snacks"
Ulemper: "online check in is not available if starting out of Stuttgart !!!?"
Fordeler: "Huge legs space for economy class, great service!!!"
Fordeler: "Food is very good"
Ulemper: "Flat bed is not comfortabl, no mattras.."
Fordeler: "Short flight. 50 minutes one way.there was no entertainment so I cannot comment on the entertainment."
Ulemper: "It was a propeller plane. It was very noisy. Our seat was number five. Next to the propeller. A lot of empty seats and we asked to be moved to a different seat but was not accommodated. I would suggest Providing earplugs to the passengers. On our return trip we were in route to. A little bit less noise, but still need your plugs. On our return trip the luggage took a long time to reach baggage claim, but 40 minutes. The flight was only 15 minutes long."
Fordeler: "Baggage allowance"
Ulemper: "Too few movie choices."
Fordeler: "Good job"
Fordeler: "New interiors and uniforms for stuff , even the stuff is super smiley"
Ulemper: "Nothing , everything was just wright"
Ulemper: "The landing was even harder that the fist flight b"
Fordeler: "Friendly staff both at the airport and on the plane. Clean airplanes, professionalism and excellent service. Not to mention, arrived 1 hour early on both legs. Excellent experience and I will be flying with Air Serbia again."
Ulemper: "Nothing bad to say about it."