Ulemper: "They cancelled my flight"
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Fordeler: "Crew was excellent, seats were comfy."
Ulemper: "Flight attendants have limited English fluency."
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "It was a true Turkish Airlines experience! Awesome as always!"
Fordeler: "Crew was very good and seat in long trip was comfortable"
Ulemper: "Boarding in first leg needs more organization"
Fordeler: "Service, flight and landing, exceptional!!!"
Ulemper: "No cons..."
Fordeler: "Service food timely departure"
Ulemper: "Nothing to dislike"
Ulemper: "customer service needs upgrading"
Fordeler: "The amount of food and drinks we got was perfect, the movies, shows and other entertainment options were plenty and they had a great selection, and the sleep kit (slippers, socks, lip balm, etc) was very much appreciated and helpful. The staff were nice and professional."
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "Crew accepted to move our seats for emergency leave zone where there is more space for legs"
Ulemper: "Turkish airline has decreased space between seats for a non acceptable distance... you guys need to rethink it!"
Fordeler: "The food and entertainment was good. The crew was very nice."
Fordeler: "Airplane crew was amazingly friendly and helpful"
Ulemper: "The customer service in Istanbul airport (for Turkish Airlines) did not speak or understand English at all. She could not give us any helpful information of our flight"
Fordeler: "Cabin crew was perfect! Food and everything is best!"
Ulemper: "small plane, noisy! did not like business class. BUt overall ok"
Fordeler: "The food is always good"
Fordeler: "Friendly staff, great food and entertainment selections, care package/pillow/blanket provided, comfortable flight"
Fordeler: "Service, timing"
Ulemper: "Didnt love the food ..."
Ulemper: "Missed Flight: The flight from Istanbul to Athens was posted as delayed. We were a party of eight and arrived for boarding very close to deadline (minus posted delays) At the boarding gate we were met by six other passengers. The gate was vacant and closed. The real problem happened at the Turkish Airlines desk where we were treated with arrogance, disdain and absolutely no compassion. AS a matter of fact some of the Turkish Airlines staff smiled as they imposed an outrageous fine to purchase tickets to the next flight and continuation of our previous booking. We intend to protest the charges and contact thru many forms of media inform as many fellow travellers of the incident and subsequent treatment by Turkish Airlines. Social media is a powerful tool and although the cards were held in their favor the night of 9-21-17 our protest will not end here. We are fourteen wounded travellers that have agreed to use as many forms of social media as possible to get our message out."
Fordeler: "Liked the movies and entertainment selections."
Ulemper: "They didn't have a vegan menu. I had requested vegan and called over the phone a month before my flight and they said they understood. Then on the flight I was told they only do vegetarian which was not good enough. After food was passed out to guests the flight crew dissapeared and never came to collect food trays till about 2 hours after and guests were starting to make a mess leaving food trays on the ground and isles. I had already selected my seat prior to boarding which I paid hundreds of dollars for. Then after boarding the flight crew asked me and the gentleman sitting next to me to move our seats to accomodate for another man that wanted to sit next to his wife. Then I was stuck in a middle seat and I paid for an isle seat. I thought this was rediculous. No one offered me a discount or anything! And the man that wanted to sit next to his wife wouldn't let the plane leave till he was sitting next to his wife. What was I supposed to do? Hold up the plane even longer? This was so crazy!! Outrageous!"
Fordeler: "Purchase value"
Ulemper: "Economy seats are a bit tight"
Ulemper: "My flight was cancelled twice within 24 hours before takeoff. All I got was an email saying it was cancelled and a number where no one could help me. I spent over $40 international calls just to reschedule my flight, only to have to take a $80 cab to the airport to have a human help me. Worst customer service and worst experience. I was trying to get home after a natural disaster struck my hometown and Turkish Airlines actually made that experience even worse. At no point did anyone even apologize for cancelling two of my flights without another option until a full week later. I had to pay to fly myself home from Boston because they were so unhelpful. Would never recommend Turkish Airlines to anyone I know whn traveling internationally."
Fordeler: "The flight attendants were helpful and did extra to make the experience more enjoyable. They served with warm and sincere smile. Service and food were good."
Ulemper: "Comfort seats are missed greatly. Boarding area and process should be revised/reviewed for improvement."
Fordeler: "The food"
Ulemper: "The seats are very tie"
Fordeler: "Constant service, food, entertainment."
Ulemper: "Seat area is too small. No room for legs/feet. Garbage was not picked up."
Fordeler: "Entertainment is good, many movies and games for kids."
Ulemper: "Flight attendants are rude."
Fordeler: "The crew was courteous and helpful. The plane left on schedule and connected me to my next leg with no problem"
Fordeler: "Service was exceelent and all crew staff were professional and friendly and courteous."
Fordeler: "Great airline"
Ulemper: "More leg room is needed"
Ulemper: "My incoming Turkish Airlines flight arrived late due to weather conditions in Istanbul. The handling of passengers who had missed connecting flights was poor. Very few staff new how to manage the situation, which resulted in long delays, very frustrated passengers and an overall very negative experience. I would avoid flying with Turkish Airlines if I could."
Ulemper: "to hot, very hot!!! ו suffered too much"
Fordeler: "Good overall service"
Ulemper: "The staff could've been more patient"
Fordeler: "Food, boarding"
Ulemper: "Leg room was limited"
Fordeler: "great company."
Fordeler: "I liked the entertainment options during the flight."
Ulemper: "1) Since we had a long layover at Istanbul, the airline provides the option to take you to a free hotel to spend the night. I knew this information based on online reviews, but the airline itself never did anything to offer this, I had to walk around on the airport, for like 2 hours I could not find decent help and some instructions in broken English. I had to pay 25 Euros to get mi visa stamped and walk out of the airport. The Turkish Airlines attendant that set up the free hotel for us, walked us to a shuttle that would drive us to the hotel, but the shuttle driver got lost? or something happened that caused for him to drive around town for more than an hour, speaking on the phone loudly in Turkish and completely ignoring us when we asked questions, This got a little scary since we had no idea what was going on, at some point we were in the middle of a dark residential area, and listening to the driver yell on the phone (god knows what). Luckily a driver came over and guided us to the hotel, but seriously, they should be careful about who they hire for these kind of tasks. (I posted a video on instagram with footage of the guy driving us around in case my family needed to find me)."
Fordeler: "On time and the crew very friendly"
Ulemper: "Boarding was not very well managed. They did not stick to the proper sequence."
Fordeler: "Food was excellent. Service was awesome."
Ulemper: "The flight from DXB was delayed, causing us to miss the connection to LIS in IST. 2 hours after standing at the transfer desk they put us on a flight to LIS via CDG. Luggage was kept in IST. Now we are in LIS with no luggage and no confirmation on its whereabouts. Lost and found staff at LIS (Portway) showed total confusion in claiming luggage was in CDG. Today two planes arrived in LIS from IST, none of them with our luggage. Screen shows my name with mention "Not loaded" regarding the luggage. This incompetence is unacceptable from "Europe's best airline". This title is misleading advertising and should not be allowed."
Ulemper: "Our flight was canceled. There was terrible communication from the Turkish airlines staff and a complete inability to handle the situation. The entire flight was stuck in the airport for while without any information. The customer service hotline was unable to help anyone because there was a miss communication from the staff in the airport and our flight hadn't been canceled in their system yet. It's was my worst flight experience to date"
Fordeler: "This was my first time flying with Turkish Airlines, and I had a great experience. I travel internationally a lot and it has been by far the best airline I have been on. I love flights that give you a hot towel when you arrive, so that was a big plus in my book. The flight stewards were so helpful both on and off the flight. The food was delicious. Movie selections were freat ad well."
Fordeler: "Crew is amazing, as always"
Ulemper: "Allergic needs were not met"
Ulemper: "The absolute worst airline we have ever flown with. Will never fly with them again."
Fordeler: "From the first person I met (the man who printed my boarding pass at the counter) to the crew on board each flight, I was very impressed with the people at Turkish Airlines :) Everyone was very pleasant and helpful, and made my trip enjoyable."
Fordeler: "The Service was great. The movies were awesome and really did help pass the time. Oh and the food was so delicious that I honestly wanted more and I'm serious it was really good."
Ulemper: "My seat but that was my fault I chose wrong and ended up with a noisy kid."
Ulemper: "The are bin delete, and we go to plin and after siting, the change for in other ercraft. Big delay."
Fordeler: "Great seat. Lots of space. Wonderful crew"
Ulemper: "Sandwiches could be better"
Fordeler: "Price is good"
Ulemper: "there was a problem with special assistance on the connection flight. Nobody was waiting at the end..."
Ulemper: "Check in was chaotic and unfair with people cutting in line and inefficient lengthy waits. The baggage policy was confusing and a pain to pay the extra cost because you had to go to another counter and wait in line yet again."
Ulemper: "The boarding process can be better handled.. it's sort of a mess"
Fordeler: "No friendly at all ZERO service almost we lost the flight. Never recommend to anyone"
Ulemper: "Fire the person on front."
Ulemper: "My flight was cancelled. I was rebooked and I have no bags in Beirut"
Fordeler: "delayed flight, my suitcase did not arrive to destination"
Fordeler: "the pilot was conscientious of turbulence and avoided and warned us."
Ulemper: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Ulemper: "Air pressure in cabin was terrible"
Fordeler: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Ulemper: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Fordeler: "Roomy seats and good food"
Fordeler: "everybody was very friendly and professional, from the minute we checked in to the minute we arrived to Athens"
Ulemper: "Nothing, the experience was great."
Ulemper: "Terrible customer service. Rude and unhelpful. They refused to do a spelling change on my name and forced me to purchase a second ticket. The flight was 25+ minutes late taking off due to lack of organization at passenger check-in. It really is a shame that Agean is pretty much the only option to Istanbul (IST) from Athens."
Fordeler: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Ulemper: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Fordeler: "Wider than average seats and a nice meal."
Ulemper: "Plane was not near the gate & we had to ride a bus to the plane."
Fordeler: "Very nice crew! Comfortable aircraft"
Ulemper: "The three boarding passes sent to my email with no practical option to use them"
Fordeler: "Flight Crew is well dressed and put together Food was decent Plane Comfortable"
Ulemper: "I checked a small bag and it was 60 Euro. Too expensive!"
Ulemper: "The flight was delayed for more than 2 hours without having any announcement nor a reps to tell you what was going on or when is the new departure time. The aircraft is very small, old, narrow seats, delay in boarding and unboarding."
Fordeler: "Crew very helpful and happy to assist Good communication"
Ulemper: "Late boarding Late gate change Too many people with large carry on bags that wouldn’t fit into storage bins"
Ulemper: "Again the airport. Its not the airlines fault, but to have ONe set of toilets in a whole airport wing is unacceptable."
Fordeler: "Accurate times"
Ulemper: "Night travelling"
Fordeler: "The flight was on time The boarding process was acceptably efficient The fight attendants were nice and responsive There was a meal served and plenty of beverages"
Ulemper: "The plane did not arrive at the terminal. Required going down stairs, riding a bus to the terminal."
Fordeler: "I enjoyed it, having a window seat in front of the plane. Time (also) flyes fast when you have a good time looking forward to your holiday in 'paradise' on Crete Island. The vieos from Crete were excellent."
Ulemper: "There was a 20- minute- delay due to arriving a bit later than expected from Athens. I never get bored at an airport, though."
Ulemper: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Fordeler: "Everything was fine."
Ulemper: "I liked everything"
Ulemper: "With Kayak I booked Tel Aviv to Malta with 1 hour stop in Athens. The first flight was delayed by an hour hence making me lose my second flight. Aegean then booked me on a flight to Catania (Italy) for a different connection to Malta. Only that this Aegean flight was also delayed by an hour making me miss the second connection. Eventually I arrived in Malta 15 hours later than scheduled. Aegean customer service reps were extremely unhelpful and made this 10 times more difficult. I missed a whole vacation day, amassed roaming telephone charges and on top of that missed a reservation for Dinner in the Sky Malta."
Fordeler: "The overall flight was okay. It wasn't as comfortable compared to other flights I've been on and it's a bit difficult to stow luggage. However, I miss my original connection due to flight delays and I was added to a different find free of charge! Very grateful and thankful for that."
Fordeler: "Staff was great, fast easy check in, food was nice and everything was on time."
Ulemper: "delayed departure and late notification of delay at 20 minutes to departure board said go to gate, at gate there was a 30 minute delay announcement then there was a further delay when we boarded"
Fordeler: "plane packed full but staff still managed to look after passengers needs"
Ulemper: "dislike bus transfers to terminal for economy reasons"
Ulemper: "Tehran station staff need more trainig and need to be overseen"
Fordeler: "Quick and direct flight."
Ulemper: "There wasn't any food or snacks. The airport was a bit chaotic."
Fordeler: "Flight was canceled and had to stay 3 more nights took boat to Athens. Missed work at home . It cost me over 1000.00 dollars. Reservation was never made by you. I will never use kayak again. Being a senior I became very stressed in a strange country"
Ulemper: "I don't like kayak"
Ulemper: "The horrible food"
Ulemper: "Only wish it was in a desent hour and not in the middle of the night"
Ulemper: "excessive cisa checks for my wife who is not an EU citizen"
Fordeler: "25 minute flight. Day trip from Athens."
Ulemper: "20 minutes late boarding."
Ulemper: "40 minute delay due to traffic at destination airport. Not Aegean's fault. Pilot kept us informed. Very nice job."
Fordeler: "Good food and beverage service on a short duration flight."
Ulemper: "Boarding was a little cumbersome, having some reading materials would help."
Ulemper: "Not being able to bring coffee purchased 200 feet from the gate on board was irritating"
Fordeler: "I was surprised about the food, it was exellent."
Fordeler: "The flight was excellent. Thank you"
Ulemper: "when I booked the ticket , I didn't notice that a baggage that I send would cost extra money and had to pay 45 dollar at the airport. I recommend to write it more big and clear on the booking formula."
Fordeler: "Crew were very helpful and courteous"
Ulemper: "at the return ther was a missunderatandig regarding the availibility at the flight"
Fordeler: "Great service. Cabin crew was fenomenal."
Fordeler: "Prompt , on time flight sched"
Ulemper: "Havas customer service reps are not warm. Just doing their job, no.extta mile...can be rude at times"
I've always been very happy with Lufthansa, but this trip was definitely a struggle. Lufthansa had some technical issues which caused a serious mess for one of our passengers. What was really disappointing about that was the number of hours that we and Lufthansa personnel at the airport had to spend to fix the problem, hours that they could have used more effectively in other areas. That combined with the high volume of summer travelers, and short staff, made it a less than optimal experience.
Førts flyen blir 20 minutter forsinket . Etterpå når vi sitte i flyen og skule fly hadde mye bråk som vi visste har teknisk problem . Så etterpå vi måte og sitte i flyen og venter cirka 2 timer . Det var veldig dømt og sitte i en fly og vente 2 timer ?!! Og hele tida vi følger ikke trygg siden vi hørte om flyen har teknisk problem. Vi forventet bytte flyen ikke tar samme fly som har teknisk problem . Og siden vi hadde en langs tur PGA flyen hadde problem vi fått ikke noe ekstra service som matt ellers litt drikke . Det var veldig dumt . Derfor vi følte veldig dårlig og det var veldig dårlig service !!! Mvh Salar Abdipour Elham Soroori .
I had requested and a reproved transport in Frankfurt, but nobody came. I ran and ran with my hurting hipp(y am 81), just to end up in another line. I approached an employee there and he suggested to cut the line and trying to make it. Fortunately the boarding for the flight was delayed and I made it! Yea
Maybe offer water in between meals
An hour and a half late which forced me to miss connection to next flight
This is my 4th time on Lufthansa,food is getting worst and worst
Check in working effective. Kind cabin personnel . Not too note storage place inside for carry on luggage .
Fordeler: "Great food. Nice staff."
Ulemper: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Ulemper: "Only reason I chose Lufthansa was that I was informed that 23kg of checked in luggage was included. It was NOT. I don't care whose fault it is. Lufthansa still says that this is included on their website. I demand reimbursement."
Fordeler: "The help of the checking agent after we found out they canceled my daughter and mine fly coming back home without any explanation or email."
Ulemper: "The arm rests on either side of my seat where closed so I had limited mobility in my seat (by closed I mean they didn’t move and had no open space between where your arm sits and the top of the chair)"
Fordeler: "Seating was good"
Ulemper: "Got a seat in the middle - was pretty annoyed with this."
Fordeler: "Nice crew."
Ulemper: "Very cold. Always very cold in premium economy section on LH 747-8."
Fordeler: "Very impressed with the flight crew team!!!"
Fordeler: "Flight left and arrived on-time. Flight attendents were pleasant and helpful. Food portions and choices were good, and Lufthansa is always generous with drinks. Good value for money on Lufthansa."
Ulemper: "Boarding was chaotic, as clear instructions were not given about which group was boarding when and where to line up. Also Lufthansa did not do a good job managing carry-on bags, so that it took way too long to load people and many bags were left over once overhead bins were full. Seating area is cramped in economy."
Ulemper: "Missed my flight by 2 minutes and couldn’t find any representatives to help me determine my options. Was left to figure it out in my own."
Fordeler: "Friendly staff!!!"
Ulemper: "All good!!"
Ulemper: "Didn't like the fruit dish or the liverwurst type meat."
Fordeler: "Everything was fine except for the comfort."
Ulemper: "The rows were so close together it was hard to get in and out of your row. If the seat in front of you reclined, the t.v. was 9 inches in front of your face."
Fordeler: "We were treated very well by all staff. Very nice crew"
Ulemper: "Because the one came in from London Got Delay And I miss my flight"
Fordeler: "In the end I made the flight."
Ulemper: "Couldn’t add my baggage online thus resulting in a penalty for paying at the airport. Also ticket was booked by Kayak as a standby without alerting me."
Fordeler: "Lufthansa and SAS. A great combination."
Ulemper: "Nothing to not like."
Ulemper: "Waited an hour after boarding in the plane."
Ulemper: "First, Lufthansa lost our baggage from Hamburg to Los Angeles. Then, the delivery company (Direct Courier Services) Lufthansa uses was completely inept and unprofessional - every single one of their employees is a complete moron. We didn't end up getting our baggage for two and half days so we were wearing the same clothes that we left Germany with. Then, after being told by Lufthansa customer service to submit receipts for clothes we had to buy, never got reimbursed or even the courtesy of a reply. After flying Lufthansa for over a decade, will never use this airline again. Epic fail."
Fordeler: "The crew were friendly"
Ulemper: "Nothing I didn't like"
Fordeler: "Upgraded from premium to Business class. Very good service and a good night slep."
Fordeler: "Smooth ride. Almost made up some flight time......"
Ulemper: "No entertainment, Two hour delay......almost missed our connecting flight."
Fordeler: "No delay and the landing is smooth"
Ulemper: "Boarding seamed inefficient. Loaded handicap onto separate vehicle in middle of us boarding, so it stopped our process. My seat didn't recline even though it had a button. No in flight entertainment?! At all... Got a crappy breakfast omelet that i didn't want to put in my stomach."
Fordeler: "Great crew. Leg room reminded me of old days flying comfort."
Ulemper: "Flight was continually delayed, 15 by 15 minutes until 4 hours had elapsed."
Fordeler: "Quick loading and departure."
Ulemper: "The gate changing 3 times."
Fordeler: "Service for economy class was what you would expect from other airlines in business class. Lufthansa has the best service of any airline I have ever flown with."
Fordeler: "I love how Lufthansa has always been on time for me. That is why I fly with them when I can."
Fordeler: "I liked the food and courteous staff. Our flight was on time in order to connect to our next flight. They assisted us to our waiting wee Lchairs."
Ulemper: "Everything was ok. Nothing I did not like on that flight"
Fordeler: "Short flight, not much to say about it."
Ulemper: "Boarding mix up, which was completely Lufthansa's responsibility, delayed my flight to Istanbul for one hour which caused my missing my connection with another airline. This in turn cost me the original flight and a new ticket purchase of at an exorbent price."
Fordeler: "This leg of light was good. Service on board was very good."
Ulemper: "no complaints."
Fordeler: "Boarding was fast Crew was polite"
Ulemper: "There was no entertainment on board!!!!!!"
Fordeler: "It was on time :)"
Ulemper: "I booked wheelchair at Oslo airport, but my father did not get it at Frankfurt."
Fordeler: "The service during the flight was pretty good"
Ulemper: "My luggage is lost and I didn't receive them yet."
Ulemper: "We couldn't check in for the next flight when we departed from Oslo. Disappointed we had to wait until arriving in Frankfurt. Something about not being partner airlines."
Fordeler: "On a flight from Oslo to Germany to Charlotte, we only had 55 minutes to connect in Germany. Lufthansa held our plane due to their error in some runway and docking issues and we, as well as 25 other were escorted to our connection by Lufthansa staff. Excellent customer service even though it was their fault. They just did the right thing and did it well."
Ulemper: "I would have expected that there be much more time for gate connections. If you have ever been in the Munich airport, it is very large and navigation takes time.."
Fordeler: "Our flight from Frankfort to Munich was late. Luftansa sent a representative to our flight to make sure we and others from our flight got on to the flight to Charlotte. How awesome! Plane needs more leg room."
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "Extremely roomy seats! So glad to have the room after a cramped flight from Europe!"
The flight from Rome to Ams was delayed. The flight from AMS to Moscow was missed. - We spent 2h in a linewaiting for the service desk to rebook the tickets - Then, we spend more than an hour to get the hotel - Then waiting for the shuttle another 30 minutes Unexpectedly poor and slow service. The next working day is ruined with the flight in the middle
Ulemper: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Ulemper: "Nothing,just the seats. Cleanliness was perfect"
Fordeler: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Ulemper: "I flew economy and all was good and appropriate to the level."
Fordeler: "Flight was on time."
Ulemper: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Fordeler: "Fast boarding"
Ulemper: "Slow in refuelling, got us delayed for 40-"
Fordeler: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Ulemper: "Flight got delayed 30 minutes"
Fordeler: "Slow service."
Ulemper: "Better communication!"
Ulemper: "Staff rude and short"
Ulemper: "There was no wifi on flight"
Fordeler: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Ulemper: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Fordeler: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Ulemper: "Not having to walk outside in Edinbur4gh to board the flight."
Fordeler: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Ulemper: "not really"
Fordeler: "Crew were great, food, entertainment, seat and everything else was great as well."
Fordeler: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Ulemper: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Fordeler: "Gaps between seats are very narrow."
Ulemper: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Fordeler: "The crew was really friendly."
Ulemper: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Fordeler: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Ulemper: "Except for the man next to me - great!"
Fordeler: "Very friendly and helpful crew."
Ulemper: "Very slow service at checkin, was not even available when I arrived at the airport"
Fordeler: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordeler: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Ulemper: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Fordeler: "Everything is top notch for an airline company."
Ulemper: "Nothing.... I enjoyed every moment of the flight."
Fordeler: "Fairly nice flight. 7 hours AMS to JFK. They had ice cream cones for us mid flight and an after dinner cognac if you wished."
Ulemper: "Not a big fan of paying for a few extra inches of leg room in a better seat after paying for a ticket."
Ulemper: "Customer service"
Fordeler: "Arrived Early!"
Ulemper: "Left Late :-)"
Fordeler: "Overall everything was ok."
Ulemper: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Ulemper: "The streaming service didn’t work"
Fordeler: "I got some rest"
Ulemper: "unable to charge my phone or watch movies"
Fordeler: "Excellent very good"
Ulemper: "Everting so good ex"
Fordeler: "Very friendly and helpful personnel."
Fordeler: "Everything. A truly faultless experience!"
Ulemper: "I don’t like the limited choice of drinks on these short KLM flights."
Fordeler: "Flight was delayed for three hours and was a very stressful flight"
Ulemper: "Flight was not on time and got to destination very very late pier management of aircrafts"
Ulemper: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Fordeler: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Fordeler: "staff was fine"
Ulemper: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"
Ulemper: "OLD OLD plane with hard seats and tiny screens"
Fordeler: "great choice of entertainment content, friendly crew"
Fordeler: "Crew service"
Ulemper: "Flight delayed."
Ulemper: "Kommer ikke på noe"
Fordeler: "Boarding was very efficient."
Ulemper: "Limited movie selection. Crew seemed stressed. Gave me wrong meal and then swaped for the right one. I asked for Diet Coke and was given white wine. Food quality was not good."
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Hyggelige og effektive ansatte. Derimot er flyene til og fra Oslo alltid forsinket og i vår tilfelle var det på 25 minutter. I tillegg, er kabinene på enkelte fly delvis utdaterte, smart å sjekke på forhold hva slags fly du skal fly med. Ellers er det er svært bra selskap som jeg anbefaler å bruke.
Fordeler: "Clean plane , good crew ,"
Ulemper: "they didn't load my baggage from flight 1 to 2"
Fordeler: "Nice crew"
Ulemper: "Not loose my luggage:)"
Ulemper: "Entertainment system was not working on all seats"
Fordeler: "Crew was great. Seats were comfortable."
Ulemper: "The airline lost both of my luggage suitcases."
Ulemper: "This was one of the worst flights I’ve been on. Both planes were downright filthy. The flight from Dallas to Barcelona had several broken toilets. Flight from Paris to Barcelona boarded and once everyone was on board, they told us that we would be sitting there for 2 hours before leaving."
Fordeler: "Crew was good, seat was not, it was freezing cold and one little blanket was inadequate!"
Ulemper: "Provide another blanket when needed, was wearing shorts and a short sleeve shirt."
Fordeler: "The whole crew is so kind"
Ulemper: "Delta made my whole first flying experience the best."
Fordeler: "Crew was solicitous."
Ulemper: "They didn't seat a couple with a baby together which put me in the unpleasant place of being asked to give up my bulkhead seat for a window seat."
Fordeler: "Staff were friendly and seats in business were super comfortable."
Fordeler: "crew was great, seats were comfortable"
Ulemper: "departure board listed flight as being boarded and gate closed hour before flight leading to confusion and standing in queue for over an hour, part of food was frozen and inedible, paid for upgraded seat which turned out to be by bathroom smells were as bad as you can imagine"
Fordeler: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Ulemper: "2 hours delayd and 1 free cup of water-:("
Ulemper: "There was no entertainment and there was a lot of annoyed passengers and flight attendants"
Ulemper: "It was great trip thank you Air France"
Fordeler: "Staff and services all very good definitely"
Ulemper: "Everything was brilliant"
Fordeler: "The staff..the attentions..food."
Fordeler: "Over all pretty good for price."
Fordeler: "Good selection of movies"
Fordeler: "Liked the transfer"
Fordeler: "Flight crew, pilot,food and entertainment options were great"
Ulemper: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Fordeler: "Flight attendants were very nice"
Ulemper: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Ulemper: "I didn’t have time to make it through customs. Missed my flight"
Fordeler: "Fast and efficient boarding and friendly and efficient staff. Landed 15min ahead of schedule."
Fordeler: "Everything was fine"
Fordeler: "Boarding this large plane went relatively quickly and orderly."
Ulemper: "Seats were tight and got a bit uncomfortable. This was a long flight. Could use a much better cushion."
Ulemper: "Flight was delayed by 1h30min, so we arrived very late"
Fordeler: "It was a wonderful flight and service . Hospitality and welcoming."
Ulemper: "Nothing everything was amazing ."
Fordeler: "I liked the crew, they were professional and tried their best"
Ulemper: "The flight was a chartered flight . Air France informed us that due to cabin crew shortage they couldn't operate an air france flight and hence they hired Air Belgium. Whilst the crew were nice , the actual plane was old and creaky. It wasn't up to the standards expected of Air France. They could have done better in getting a plane up to standard. A lot of the passengers were disappointed ."
Fordeler: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Fordeler: "Standard on most parts with pleasant staff"
Ulemper: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."
Fordeler: "The airplane have great entertainment system. The cabin crew are very nice."
Ulemper: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Fordeler: "The crew, the service, the food and beverages"
Ulemper: "The 3 hours delay"
Fordeler: "Food was excellent and crew was very nice."
Ulemper: "Could not check in online before my flight and no zones to board just line up and go apparently."
Ulemper: "the food is terrible."
Fordeler: "Good service all around, personnel pleasant"
Ulemper: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Fordeler: "Friendly onboard staff"
Ulemper: "Treated like cattle while boarding unless your preferred member. Average food quality."
Fordeler: "Priority boarding"
Ulemper: "Premium economy seats do not recline, only slouch. One of our 2 seats wouldn't slouch more than half way. The entertainment options are extremely sparse and the screens are 4:3 ratio, tiny, and of such poor quality that they look like laptop monitors from 1999."
Fordeler: "Always like Air France. They are in tune with keeping the traveler updated."
Ulemper: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Fordeler: "Arrived on time"
Ulemper: "Cattle car accommodations"
Fordeler: "Airplane staff were good"
Ulemper: "The leg-space is very narrow The chair is very tiring No entertainment at all Food was tasteless But most surprising was that we were on stand by for our connecting flight. Though we bought the tickets months ago and we got our luggage checked in all the way to the final destination."
Fordeler: "Service was much better than on the flight from MIA to CDG 3 weeks before - that was very poor. Entertainment was excellent - great selection of movies. Premium Economy was definitely worth the upgrade cost."
Ulemper: "Boarding was a complete debacle - no control over who went where. Sky Priority line was full of 50 people who weren't Sky Priority, and there was only one person checking passports. The two people at the desk didn't care when I noted this. We were called to the desk in advance of boarding to check passport information. When we got to the check in line, we were taken aside for more passport checking, even though we are US citizens with Trusted Traveler status in the GOES program. We were one of the first people at the departure lounge, and one of the the last to board."
Ulemper: "Each time the space in this planes is smaller. Surprising, it was very hot all the time."
Fordeler: "Food, drinks, and general service on board were all very nice"
Ulemper: "Airport experience at cdg was atrocious. Took more than an hour to check in and it was a complete zoo."
Ulemper: "delay for one hour with not even a glass of water very old plan video with tiny screens and bad resolution food quality especially bread is not good"
Ulemper: "Very warm and stiffy air on board. Need change light. Very sad neon. Probably Boing style."
Fordeler: "movies were great, watched a lot of them food, while nothing to write home about, was at least tasty and not inedible the staff was great, friendly, welcoming, hard working loved that we could have wine and snacks"
Ulemper: "we had paid for the exit row and had a luxurious amount of room. But when we tried to sleep, our fellow passengers came and stood at our feet and talked so loudly that we could not possibly sleep. They stayed there for more than an hour. Would have loved for the staff to maybe ask them to tone it down, if not move."