Poor boarding. Missed connecting flight. Had to stay in airport for 7 extra hours. Meal was provided but no accommodation provided and no lay flat seats. Would have been satisfied if a place to stay were provided for
Crew and service was excellent. Qatar Airways uses Air France business lounge in SFO. Lounge was congested with very little available seating when we entered the lounge. SFO airport seating was far better than what was available in the lounge.
Hostes are very gentle & courteous.
Fordeler: "Great crew, excellent staff at the airport. Planes were nice and comfortable. Food was ok. They have an excellent price to quality ratio; you can often get great prices on some of the more popular destinations and the service is 5 stars."
Ulemper: "Some alcoholic drinks"
Fordeler: "Not satisfied"
Ulemper: "Need improvements"
Ulemper: "Boarding, restroom,"
Fordeler: "I really appreciated that my bags were not lost"
Fordeler: "Justfly stoled my money as i booked for seat and paid 30$ And the seat didnt booked I want my money to be returned"
Fordeler: "Left on time, arrived on time. Children aboard did not cry !uch."
Fordeler: "Staff on the plane is fantastic."
Ulemper: "No option to pick a seat in economy class."
Fordeler: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Ulemper: "Will fly in a bit.still in Qatar airport waiting for my flight"
Fordeler: "Business class seats were comfortable."
Ulemper: "No WiFi, Poor list of shows"
Fordeler: "crew is very professional"
Ulemper: "this plane is really old and junky. other flight times on this route get a much better plane"
Fordeler: "The flight crew are all amazing and provide excellent customer service."
Ulemper: "No complaints."
Fordeler: "Films Service"
Ulemper: "Not enough films"
Fordeler: "The service was impeccable, flights on time and the transfer easy!"
Fordeler: "Being able to sleep."
Ulemper: "Food was not good. Rice was not fully cooked."
Fordeler: "I was actually impressed with the entertainment selection :)"
Ulemper: "The economy seats are just unfortunately not a place you can get comfortable enough to sleep. On 14 hour flights one hopes to sleep."
Ulemper: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Fordeler: "All Qatar employees were friendly and helpful. A great flight!"
Fordeler: "If you can book Qatar Airways at a price competitive with any other major carrier then absolutely do - incredible service, plane, food, and overall experience that far exceed the competition."
Fordeler: "In general the crew was very nice."
Ulemper: "The dreamliner is a little tight in relation to the B777. The Kosher meals very all the same for breakfast lunch and snack"
Ulemper: "the flight was canceled."
Fordeler: "Love it. Newer airplane; state of the art high-tech."
Fordeler: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Ulemper: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."
Fordeler: "Incredible staff, fast boarding, great entertainment center."
Ulemper: "Breakfast frittata was like rubber."
Fordeler: "Respect the scheduel and well organize."
Fordeler: "Overall it was a nice flight however some areas need some attention. Boarding gates were very crowded and there was no crowd management in the small area. Secondly, the food was not at all upto the mark. If you are serving sandwich atleast make it flavorful or just serve drinks on this short flight with nuts/biscuits/chocolate."
Ulemper: "Read on the left."
Ulemper: "Food choices could be better."
Fordeler: "Left on time. Great pilot and crew - very concerned about our welfare. Quick flight. Nice aircraft."
Ulemper: "Steep decline in food quality"
Fordeler: "The flight was short but the plane was well maintained and the crew was accommodating."
Ulemper: "The boarding process started too early and some of the passengers were annoying as they jump over you because they were not directed to the correct aisle."
Fordeler: "A 380 plane is the best. Staff were attentive. Good good for airline. Great entertainment system"
Fordeler: "I was promised Wifi on all flights when I called customer service and I was frustrated I only had it on 2 out of the 4 flights ... And the connection was bad. I needed to work and planned on it after I heard the wifi was available for purchase."
Ulemper: "Did not like there was no wifi when I was told there was. The food was good and the service as well... It was comfortable !"
Ulemper: "Realised that for short flights they do not supply headsets. This is rather strange, since the media content they have is useless unless there are headsets / paid or free whichever"
Fordeler: "The crew were excellent"
Ulemper: "The plane was too small and lots of turbulence"
Fordeler: "the comfort of the flight was very good."
Ulemper: "there could have been a little bit bigger portion of food."
Fordeler: "Excellent aiways"
Fordeler: "leaving airport"
Ulemper: "24H delay, no meals, no coordination, no communication."
Ulemper: "Hele reisefølgets bagasje, 14 kolli, forsvant. Ventetid på hjelp på tlf varierte fra 40 min til 1 time og 17 minutt, ingen svar på noen e-post, og telefonregning på 697 kr for å høre på ventemusikk."
Fordeler: "I like it."
Ulemper: "No problem"
Fordeler: "Economy seating was more comfortable that most planes I've flown."
Ulemper: "Movie monitor was not working on 4hr flight for wife's seat."
Ulemper: "Rudeness of check in staff Disorganized, slow and chaotic screening process for transfer passengers (only two machines for thousands hundred passenger) Near- or semi-illiterate ground staff"
Fordeler: "Leaving Doha was excellent"
Ulemper: "Took forever to get out of emigrations, we landed at different terminal and had to get train over. coming back the flight was delayed and it was just nutts trying with everyone trying to get on board."
Ulemper: "No entertainment"
Fordeler: "I think in plain should serve international food not only Indian spicy one. may some do not like spicy"
Ulemper: "Not enough leg and elbow room."
Swiss is always top level thanks you from Serbia 🇷🇸 and Greece 🇬🇷… see you soon 🔜 again…&
Food was good entertainment was mediocre flight was delayed about 1.5h
Ulemper: "Better choice of movies and classical music"
Fordeler: "Everything was excellent on this flight."
Ulemper: "Maybe the food menu? But it wasn't bad."
Fordeler: "I liked the attentiveness of staff and there was excellent communication between SWISS airlines and customers."
Ulemper: "I honestly had no issues with my flight."
Fordeler: "The crew was really great and helpful"
Ulemper: "Only thing that could have been better was ginger ale."
Ulemper: "Better entertainment for an 8 hour flight. Take under consideration that tall guys can’t be squeezed in for 8 hours.Give some space to people who really need it"
Fordeler: "I loved that every seat had a pillow, blanket and head-phones waiting. The movie selection was great, too.The service was excellent. Love having metal utensils, and not plastic."
Ulemper: "No fault of the airline, but when passengers recline their seat backs all the way, it's very difficult for the person behind. Two vegetarians meals were offered - which is ok, but I was unsure if either had sufficient protein; plus the side dishes were all starches."
Ulemper: "Legspace in economy class was probably good back in 1975, but in 2019 not acceptable anymore"
Fordeler: "Seats were very comfortable"
Ulemper: "The boarding was a bit unorganized"
Fordeler: "Swiss is Swiss"
Fordeler: "Cabin cleanliness isgood"
Ulemper: "Food is bad"
Ulemper: "Pleasant overall experience"
Ulemper: "The temperature on this overnight flight was sweltering Legroom was poor"
Ulemper: "Delayed 45 mins making transfer for international flight difficult"
Fordeler: "See above."
Ulemper: "Hard to see monitor for films and to hear through earpiece."
Ulemper: "plan was late for any reasons...."
Fordeler: "Flights attendant proficinal , food was great , first time experience ice cream on airplane served. Seats are comfy and wide , much space between seats compare with other airlines."
Fordeler: "Best flight for a long time. great service and entertainment."
Ulemper: "I was unable to order vegetarian meal before the flight. This also a KAYAK / VAYAMA issue - you can not pass the info about special meal to the airline and Swiss seems to require that you order through them in order to specify such details. You should improve this."
Fordeler: "The service and the crew were fine"
Ulemper: "Seats are too small and terribly uncomfortable on such long flights."
Fordeler: "I loved the aircraft, the courtesy, professionalism and friendliness of the cre, the communications from the pilot. The food was very good and tasty which is a great challenge in overseas flights, the choices of drinks. We will definitely travel again on SWISS, this time for a visit to the Alps hiking trails"
Ulemper: "I can’t think of anything I did not like at all"
Fordeler: "Missed this flight because the first one was late"
Fordeler: "New plane"
Ulemper: ""Swiss" and punctuality are not anymore going together"
Ulemper: "Worst travel experience ever and I’ve traveled the world. Red eye flight delayed for 3 hours. Missed connection flight with not a lot of options. Waited for another 3 hours to get rebooked and have to stay at Zurich overnight and only to find our checked luggage is no where to be seen. First and LAST time we fly Swiss Air!!!"
Ulemper: "Outdated plane."
Ulemper: "Waited for baggage at Newark for more than 45 min"
Ulemper: "Cabin temperature was a little hot"
Ulemper: "Reviewing Business class Nothing memorable at all. An ok dinner after take off followed by a tiny salad 8h later before landing. Quite minimal for such a long flight. The entertainment system needs special mention for its awfulness. The system in Business class would be considered poor even in Econ - small screen, terrible picture quality and a painful, prehistoric interface."
Fordeler: "We flew Miami to Zurich, then Zurich to Rome. The international leg was awesome. The intra-European flight was less impressive. We “self-boarded” which was new to us - and wasn’t explained. The seats were smaller and there was only the drop down screens for every 2-3 rows, but otherwise, for a less than 2 hr flight, it was fine."
Ulemper: "Boarding wasn’t fully explained for those of us who are not Swiss or German. I slept thru “lunch,” which apparently was a sandwich - but that’s more than many American airlines provide you on similar flights!"
Fordeler: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Ulemper: "I am a frequent flyer with swiss airline. Amazing crew, boarding, taking off and landing is on time if not a little earlier. However, I was quite disappointed with the enertainment package and food."
Fordeler: "Everything is great when flying Swiss. From online checkin to boarding and throughout the flight. Thumbs up to Swiss. Simply a delight."
Fordeler: "Got bumped to business class."
Ulemper: "What's not to like about that?"
Ulemper: "Airbus 330 seats are too narrow and the arm rests too high. I am about 5'3" and weigh about 150. I can't imagine what a taller and/or heavier passenger must feel like in these seats. Also I dislike the "nickel and diming" philosophy used by most airlines these days making people pay an extra $29 to reserve a specific seat. Give me a price from the beginning with a seat assignment."
Fordeler: "I was concerned the connections would be too tight but it worked out great!"
Fordeler: "Not very much. At least the staff was friendly."
Ulemper: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Fordeler: "I liked the service, the food, the entertainement, the super kind personel, would only fly with them :) Thank you!"
Ulemper: "Nothing to complain about"
Ulemper: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Fordeler: "Food was great."
Ulemper: "No USB. Entertainment was so-so."
Fordeler: "The flight was very good what I didnt like in that when i booked the flight it never said that my ticket wouldnt be able to add lifemiles for star alliance. That was only the reason i chose this airline. When i ask about my lifemiles the answer was that my class of ticket didnt get any lifemile. I felt cheated. You should put it somewhere visibly so the person knows before booking. If i knew it before i never chose this airline."
Fordeler: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Ulemper: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"
Ulemper: "our flight attendant was impatient and bossy two days after the flight my husband had to be taken to the emergency room - diagnosed with pulmonary embolism SWISS MUST DO A WAY BETTER JOB CALLING ATTENTION TO REGULAR EXERCISE ON THE PLANE!!"
Ulemper: "Should be clear whether meals contain nuts."
Ulemper: "The lack of food choices. Even if you must buy them tgere should be choices"
Ulemper: "Delayed 4 hours at airport with no explanation why and little compensation for the experience."
Fordeler: "The crew was lovely."
Ulemper: "The seats were very cramped."
Fordeler: "The seats The crew"
Ulemper: "Delayed on two flights Too hot on the first flight despite a number of people complaining"
Fordeler: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."
Ulemper: "No room and very hard to get t your seat"
Ulemper: "I have used the same carryon on several trips & only Swiss would not let me carry it inside telling me it was a bit high. Disappointed & surprised since never before I was told I had to check-in my carryon containing some essential items."
Fordeler: "This was simply the best flying experience I have ever had in my life! From the courteous,professional and always available cabin crew to the comfort of the seat,from the quality of the food to the cleanliness of the craft, everything was just perfect. I traveled in economy class but it felt like king. I will make sure to fly SWISS again!Great great job!"
MY FLIGHT FROM ABU DHABI TO ISTAMBUL WAS DELAYED, WHICH MAKE ME LOOSE MY FLIGHT ESTAMBUL CHICAGO, WHICH MAKE MAKE LOOSE MY FLIGHT CHICAGO MEXICO, CONTACT YOUR GUEST SERVICE AND DIDNE HEL ME OUT EVENTUALLY AFTER MORE THAN 36 HOURS OF TRAVELLING HAD TO BOOK A HOTEL NIGHT NEAR O HARE AIRPORT AND A NEW TICKET, SUDDENLY AT 12 PM ON MARCH 8 SOMEONE FROM YOU COMPANY CONTACTED ME SAYING THEY WILL HELP ME OUT BUT SINCE I HAD MOVE ON THROUGH MY OWN MEAN THE GUARANTEE DOESNT APPLY AND WONT RE IMBURSE FROM YOUR!! MISTAKE INCREDIBBLE TERRIBLE GUEST SERVICE
Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation
This was the worst meal I ever had on a flight. It was undercooked pasta with unflavored tomato paste. Horrible.
Ulemper: "They cancelled my flight"
Fordeler: "The crew was attentive"
Fordeler: "Comfortable seat."
Ulemper: "Crew seemed to be having an off day. Not as organized and we’re rushed."
Ulemper: "Worst ever airline in the world charged me for Cary on bag $430 for weight 8.7kg from Oslo Norway to adiss ababa Ethiopia I recommend no one has to fly with Turkish airline poor customer service"
Ulemper: "Flight was delayed - missed connection in Istanbul"
Fordeler: "Requested for a aisle seat. Done without any issue. Very good food."
Ulemper: "Airport in Istanbul"
Fordeler: "All the pieces to have provided an excellent experience were there, but they didn’t come together. It was nice to get some food, and the movie choices were pretty good."
Ulemper: "Hot, like super hot, in the aircraft. It was horrible."
Fordeler: "Stay away from Turkish airline"
Ulemper: "$1000 for new date. Will never flight Turkish airline again"
Ulemper: "Connecting flight wss unreasonably late and they lied about luggage being loaded onto the flight. One of the bags is completely missing in the system. Waste of time and too much trouble"
Fordeler: "Food, multimedia and the crew"
Fordeler: "Entertainment was good."
Ulemper: "Seat was moved into a middle seat. I was very uncomfortable for the flight. Crew member granted someone else seat change before mine and i asked first. Very upsetting flight."
Ulemper: "It took over an hour for Business class bags to come out. Not sure why I paid for business class if they don't know to offload them first in Dubai. Really ruined the first experience with Turkish Air."
Ulemper: "Rear bathroom cleanness."
Fordeler: "Food, clean washrooms, attentive flight crew"
Ulemper: "Seats could be little wider"
Ulemper: "Need More premier economy seats"
Fordeler: "Excellent service with comfort"
Ulemper: "All was great"
Fordeler: "The service was excellent and the staff was so professional and nice"
Fordeler: "I enjoyed the flight!"
Ulemper: "Not applicable"
Fordeler: "Never got the chance to actually try it."
Ulemper: "I was penalized because of a political issue between USA and Turkey. I couldn't get the visa to travel there, and despite that I couldn't get a refund. I am 1k with united air, and will never include THY in my plans."
Fordeler: "Friendly and accommodating crew, surprisingly great food, and nice drink options."
Ulemper: "AC is on initially, then it gets really hot and uncomfortable after the first meal service. i asked a CA if she could help, but the temperature didn't change. This was the pattern for all 4 flights I took recently. Everything else was great though!"
Fordeler: "Crew and in flight meal and refreshment services were great."
Fordeler: "The food is great and so is the entertainment system."
Ulemper: "Unfortunately the aircon didn't work properly before takeoff in Singapore. The plane only cooled down when it was in the air."
Fordeler: "All went well with security and boarding."
Ulemper: "Rough air and turbulence"
Fordeler: "Timing of the flight."
Ulemper: "I have used this same flight 6 times and only the first time was good. The others were getting bad every time. The service is very poor. The food is not good. You can not say you are out of pasta when you said you will serv it. Flight attendants really are not friendly."
Fordeler: "Offered us a free meal for the poor service."
Ulemper: "Old, uncomfortable plane. Took off 30-40 minutes late. Poor quality food. Circled Istanbul airport for 15 minutes without any communication. Flight arrived late, but no info. on connecting flights provided. At least eight passengers ran through the Istanbul airport to catch the connecting flight to Rome and, despite the fact that the plane was still at the gate, the gate staff person would not allow any of us on the flight. Customer service staff were unhelpful and had a negative attitude. The transfer were helpful."
Fordeler: "The planes I flew in were very clean, comfortable and in great condition. I enjoy the seat space and comfort, good entertainment options with great quality entertainment system. The meals were also decent and we were even fed sandwiches on a short flight."
Fordeler: "Good food, very polite and attentive staff."
Ulemper: "Seat cushions lack comfort and the legroom is not sufficient for a average size person."
Ulemper: "Delayed yet again"
Ulemper: "Airline should advise during check in- especially on line check in there are no electronics on board. This caused significant delay and annoyance for about 100+ passengers"
Fordeler: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Ulemper: "TV screen very far from the seat and could only interact with it via the remote control."
Ulemper: "great delay without explanations"
Fordeler: "The service from Turkish on the flights was great. The service for rebooking was great, once we got to the front of the line."
Ulemper: "Due to a snowstorm (beyond their control) we had to rebook. We were in line for over seven hours because they did not honor the line and helped whoever walked up to the front. Many people 'cut' in line. It wasn't until someone yelled at them about the problem that they started to honor the line. Unfortunately that was five hours in to the wait!"
Fordeler: "I really enjoyed the service! The crew was great! Everything I needed they attended to with outstanding service. At first I was skeptical about using Turkish Airlines, afterwards I would definitely fly with them again no question. The only thing I would say was bad about the trip was the guy that got me sick haha but that wasn't Turkish Airlines fault. Thank you Turkish Airlines! Ashtiano Reinaldo"
Ulemper: "I honestly can't point anything out."
Fordeler: "First class treatment in economy class: high quality inter-personal contacts, socks and eye cover, great drink choices and good food."
Ulemper: "Late arrival in Boston, probably due to time change confusion in Istanbul."
Fordeler: "Seats and entertainment, seat comfort"
Fordeler: "Brand new aircraft. Onboard wifi and live TV. Good food. This is one of the routes where Turkish feels need to compete."
Ulemper: "Chaotic boarding procedures in Istanbul airport."
Fordeler: "excellent service"
Ulemper: "Too bad they did not share snacks during the flight"
Fordeler: "Same as above"
Ulemper: "Same as above"
Fordeler: "The service was great and all staff were friendly."
Fordeler: "It's been few years that I took Turkish Airline flight, but the service and crew and the aircraft were top notch. It felt like Virgin Atlantics flight and better. I flew with my 3 yo and the stuff kept spoiling him with goodie bags. On the way there (it was overnight flight) I'll give it 5 out of 5 and on the way back - it was a bit cold on the flight, it might be just me, however. The food also seemed better on the way to Turkey; on the way back I found myself hungry more often and the food was not as good (day flight). Excellent, will definitely fly again, just for the service and the experience!!"
Ulemper: "On the way back - it was a bit cold on the flight, it might be just me, however. On the way back I found myself hungry more often and the food was not as good (day flight)."
Fordeler: "Crew were exceptionally warm and pleasant, and made me feel more than welcome onboard."
Ulemper: "This was one of the worst days of my life, health-wise, so it could be that my observation of the passage of time was somewhat distorted, but Turkish did everything either slowly, or more slowly on this day. First, name two things on a flight line that are wheeled, movable objects. Did you answer bus and plane? Well done. So if both bus AND plane are theoretically mobile, why then must I endure a long walk AND a long bus ride? Boarding was an hour-long event, probably due again to inefficient ground services. I fell asleep and woke up twice before it was over."
Fordeler: "The food and crew service"
Ulemper: "The leg room is really limited in the economy cabin"
Fordeler: "Nice crew, comfortable seating, great price"
Fordeler: "Still able to rest & crew very nice and helpful"
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
I do not know how, but, rude crew and counter personnel is here, rest of things looks pretty standard without any difference with other airlines, that was not the case in the past
Very cramped flight, overhead bins were all completely filled, and passengers had to fly with bags by their feet which was not very comfortable for me personally.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Ulemper: "Still don’t have my luggage yet"
Fordeler: "Professional crew. Good simple check in."
Fordeler: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Ulemper: "Everything was OK"
Fordeler: "The crew were excellent and seats were comfy."
Ulemper: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Ulemper: "The plane is so old..,"
Fordeler: "Likte at det var punktlig og at de serverte drikke"
Fordeler: "Crew helpful. Food good."
Ulemper: "Better range of movies please"
Fordeler: "Crew was helpful and food was very good"
Ulemper: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Fordeler: "No delay and nice staff"
Ulemper: "There was no wifi on flight"
Fordeler: "The space at my feet with the chair in front was a bit akward."
Ulemper: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Fordeler: "My seat"
Ulemper: "My suitcase wasn’t in the plane. 8 hours in the plane and no one offered us water. We had to look for flight attendant. Entertainment wasn’t great not too many choices and quality of screens was poor"
Fordeler: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Fordeler: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Ulemper: "A lot of delays, on both flights. We spent twice as much time waiting than flying."
Fordeler: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Fordeler: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Fordeler: "On time and friendly crew"
Ulemper: "Boarding needs improvement"
Fordeler: "The crew was very nice"
Ulemper: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Ulemper: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Fordeler: "They considered my reguest of vegiterian food."
Ulemper: "I have no complaints."
Fordeler: "Entertainment options."
Ulemper: "Service was poor, seat did not recline, and the food was terrible."
Fordeler: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Ulemper: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Fordeler: "Flight duration"
Ulemper: "Very stingy with the drinks Cramped seats"
Ulemper: "old screens and entertainment system leg room to small"
Fordeler: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Fordeler: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Ulemper: "No complaints about anything."
Fordeler: "kLM staff was great."
Fordeler: "The attendants took great care of us. Super smooth flight."
Ulemper: "Customer service"
Fordeler: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Ulemper: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Fordeler: "We are guessing they either overbooked or they didn't have sufficient passengers on a Tuesday afternoon who's final stop was Glasgow. They rebooked him for 1200 the next day. DFW to MN, St Paul to Schipole, Amsterdam to final destination, Glasgow. So he ends up having to pay for another Lyft back to our apartment in Dallas, then another additional one for the 12 noon flight the next morning. If he didn't have family living in Dallas, he would've incurred a hotel fee too."
Ulemper: "He was bumped to the next day due to his flight being cancelled. Then re-booked the next day, with an additional layover. Then due to a 32 minute layover that left 3 minutes sooner..."
Fordeler: "Service, technology"
Ulemper: "Could not print by boarding card and was not allowed to board in Amsterdam"
Fordeler: "Boarding was quick, Flight on time....just a regular service and plane"
Ulemper: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Fordeler: "The aircraft was clean"
Ulemper: "The food was terrible, wifi was extremely expensive (Delta had free messaging over their wifi)"
Fordeler: "Due to lightening bolt strike our pre-Y2K era plane got switched out with a newer plane with modern media delivery at the seats."
Ulemper: "This caused a two hour delay in boarding and another 30 minutes on the JFK T4 tarmac. Same crappy headphones so it wasn’t the"
Ulemper: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Fordeler: "Jet airways flight till mumbai"
Ulemper: "Poor legspace in Klm flight till Amsterdam"
Fordeler: "They were awesome."
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Ulemper: "Klm flight has very congested seating Getting information about eticket was pain"
Fordeler: "Overall, my trip to Cardiff via Amsterdam was smooth and delightful. I've flown a few short trips this summer and I was pleasantly surprised to find KLM still offered complimentary snacks. What a refreshing change!"
Ulemper: "There was no entertainment which is why I assigned that category only one star. The boarding process in Amsterdam could have been a bit smoother. Announcements were no clear."
Ulemper: "Kommer ikke på noe"
Fordeler: "I have no complaints about the air crew. They where pleasant and attentive. Plenty of free entertainment. The food was good."
Ulemper: "my only complaint is the USB ports didn't work on any of the chairs that me and my family where assigned to."
We were traveling with a baby and they put us in separate seats when we had booked the seats together, we actually paid for 3 seats but due to an emergency the 3rd person couldn’t come. During the booking the American Airlines agents were unprofessional and rude to us. They made our first flight with our new born really stressful. At least the flying attendants during flight made it up and were caring, Proffessional and over the top to make sure we were comfortable. I bad story with a happy ending.
Clean airplane with great staff
[ ] Chaotic is an understatement! I was flying from Helsinki to Los Angeles via Stockholm and eventhough I booked everything directly thru finnair, they gave me only 35 min to change planes that required crossing accross terminal 5 and going thru customs. I asked helped to different staff multiple times and no one cared. Finally when I made it to the gate the flight had been delayed because finnair did the same thing to other flights yet the app and website never updated. Finnair made several of us think we had missed our flight! [ ] Then when I got to the gate, the staff checked all of my documents again eventhough I had been checked in Finland less than 2 hrs before. If you fly with Finnair get ready for chaos. [ ] Messy online presence. Too many emails saying the same thing but hard to find relevant information (for example, I couldn't find any information about the trip from Stockholm to LAX) [ ] they provide the option to check in online and tag your bags at the airport but then have no bag drop line at some airports. [ ] Luggage information in Helsinki was never clear and caused us to step out and have to ring the doorbell to get our bags. It took forever for someone to open the door. [ ] Staff are careless about customer comfort. In rovaniemi, we had to board thru the tarmac and the attendants didn't care that people had to wait outdoor on freezing temperatures while the passengers were taking forever to put in their luggage and sit down. [ ] the only positive is that the airplanes are in good condition.
Alt fungerte meget bra. Crew var vennlige og opplagte, hadde fokus på jobben og hadde kontroll på oppgavene. Bare positivt å bemerke! Reiser mye med Finnair, og den gode opplevelsen er standard. Personalet får antagelig skolering og kan omgås passasjerene med vennlighet og respekt.
British Airways food was very tasteless but the staff were very accommodating for me and my baby boy.
Fordeler: "Having requested assistance due to breaking my leg, the service at Heathrow, Charlotte and JFK with American Airlines was excellent."
Ulemper: "Snack and some complimentary wifi or entertainment"
Fordeler: "All is great."
Ulemper: "Nothing is not good."
Fordeler: "The flight attendants were the warmest and most personable I’ve seen in a long time. All ground staff had the same amazing hospitality."
Ulemper: "Finnair A321 HEL-DXB, 6 hour flight, uses regular EuroBusiness seats (same seat as economy but blocked middle seat and better food), no wi fi , no tv, very uncomfortable aircraft."
Ulemper: "A better breakfast..."
Fordeler: "I liked the window seat."
Ulemper: "They didn’t talk much about the landing card."
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Ulemper: "1. Ordered special meal but it didn’t come. Maybe because I took a ticket the same day. 2. Delayed in NY and as result missed my connection in Helsinki"
Fordeler: "Crew were friendly and pilot did a great job"
Ulemper: "No food and very limited beverage service. No entertainment,"
Fordeler: "Staff were helpful and nice."
Ulemper: "No snack serve and no entertainment."
Fordeler: "If you picked the wrong line then check in took 40 minutes, arrive early!"
Ulemper: "good morning aircraft flew late 1 hour. arrived in Finland late. our aircraft departed. now sit 3 hours and waiting for other aircraft. plane crashes in 12.45 the bottom and arrives in Riga in 2.00 days."
Fordeler: "Fantastic service staff food and beverages"
Ulemper: "Just slightly hard when laying down on the seat to sleep"
Ulemper: "The 40 min layover between SVO-HEL and HEL-JFK required security check and walking approx. 30-gate distance. It was well organized, but still straining."
Fordeler: "The employee at the checkin counter in Oslo set everything up for us regarding our wheelchair and walker. She was extremely helpful, knowledgeable and kind. She arranged for a pick up in Helsinki with the airport's crew. They helped us unload the plane and then had a personal accessible bus to take us from where we landed (outside of terminal) to the gate of our next departure. The crew were all extremely professional and efficient."
Ulemper: "The leg room is never enough on the long flights. The flight from Chicago to Helsinki at 10:00pm was not nearly as good as the flights from Oslo to Helsinki to Chicago. The crew was not as pleasant, the lights were not turned off until after 1:00 am and then turned on hours before the light "breakfast" was served."
Fordeler: "Check-in process very efficient. Boarding uneventful. Flight attendants are engaged and present as humans (does it have to do with being well rested?). Blueberry drink was a nice "ethnic" touch."
Ulemper: "Check-in counters opened only 2 hours before departure. These days most European airlines counters are open 6-24 hours in advance. Was not really an issue for this small aircraft and lines moving fast once opened."
Fordeler: "The seat back video screen"
Ulemper: "not enough room...to tight. I'm a smaller person and it was too cramped. The food was inedible."
Fordeler: "Not much"
Ulemper: "Food was terrible. Entertainment system kept breaking."
Ulemper: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
Fordeler: "The Airbus 330 is an improvement over the Boeing 737 that took me to Europe (via Milan) on this trip. Unlike that flight, this plane is equipped with an updated on demand entertainment system. I attribute the upgraded airplane to the fact that this was a direct flight from HEL to JFK. Still no wifi though... Their magazine says it's coming. Upgrading to Economy Comfort is worth the fee especially if you get a bulkhead seat. Otherwise you are still pretty crammed in with maybe 6" more leg room. But the bulkhead seats are set well back from the wall to give my long legs plenty of room to stretch and get in and out of my seat. My friends in Economy looked miserable :( The chili con carne with rice was an improvement over other airline meals but still room for improvement - mostly in presentation I guess. Lingonberry 'salad' though a bit sour for me, was a nice Finnish dish to sample. Like the cheese and crackers. Departed and arrived on time. Liked the flight tracking that showed you very detailed what you were passing over and even gave us a bit of info and photos about highlights of each region flown over. Nice touch."
Ulemper: "This plane was such an improvement over the "bucket" that flew me to Europe that it has restored my faith in Finnair as a valid carrier for my yearly trip to Europe - like I said, probably because it is a direct flight to New York rather than connecting to another European (not Scandanavian) city like Milan. I would probably not use Finnair to access other parts of Europe for this reason. (On the departure end, the regional Finnair flight from Milan to Helsinki was also sub-standard.) I do think the check-in procedure is still cumbersome - self check in with bag check, though started at kiosks, still results in a long line just to hand off your bag to a counter agent. A few more agents would likely solve that problem... But it was better than going the other way - JFK was a nightmare! Helsinki only slightly better."
Fordeler: "Great service, great food, and comfortable seats."
Fordeler: "Great crew, very helpful and kind. Helped me stow my banjo in a closet instead of under the plane wich really was great because of its value to me...great food and entertainment options made the trip fly by...hah....kinda freaked out by the whole black glove thing but maybe it's sexy, not sure."
Ulemper: "The weird on board shopping thing."
Ulemper: "I never get that flight."
Fordeler: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Ulemper: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."
Fordeler: "Shortness of flight, very pleasant cabin attendant and fellow passenger. Flight on time and smooth."
Ulemper: "Neither of my two checked in pieces of baggage did not arrive, causing major anxiety, hardship and hassle after a long trip."
Fordeler: "the crew were very friendly, well organized. movie selection was great. meals were surprisingly good and plentyful"
Ulemper: "not enough leg room. and i have to point out that I am a petite 110 lbs, 5'2" woman. as soon as the person in front of me reclined their seat to either sleep or lounge, I had my food tray on my chest and the small tv screen 8 inches away from my nose. Thankfully Im small but the man sitting next to me was rather tall and had to turn into a human pretzel to fit in that seat and space allotted."
Ulemper: "I sat in the window seat. Trying to get out of the row is very difficult. The arm rests do not rise high enough to get around without needing to climb over them."
Ulemper: "nobody from justfly and kayak even tried to argued that I didn't missed the flight and I was one of hundreds that was in line way before flight time"
Fordeler: "Punctual and very good service from friendly crew"
Ulemper: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Ulemper: "Seats given away that we selected six months ago even though we checked in days early. Four family members all over plane."
Fordeler: "The flight attendants actually seemed to enjoy their jobs, they all were very nice and smiled not like other airlines where the attendants are very stiff and anything you ask for seemed to annoy them. Drinks sizes more generous than most airlines."
Ulemper: "a long flight from lax to lhr needs more snacks and refreshments"
Fordeler: "Power in every seat. Great headphones. Solid in-flight entertainment."
Ulemper: "Service, choice of movies, uncomfortable old seats, impossible to change my seat in advance"
Fordeler: "Polite and helpful crew and great entertainment systems."
Fordeler: "I thought the cabin crew were very helpful and friendly and professional."
Ulemper: "The seeds were too close together N20. You almost couldn't eat your food or all the laptop because you're so crowded."
Ulemper: "Need wifi to work. Highly dissapointed that BRITISH air doesn't have this feature. Most airlines do!!"
Ulemper: "Small uncomfortable airplane."
Ulemper: "Long wait after boarding waiting for bus. Bus out to plane. After boarding, horrible stench of fuel fumes inside plane. Probably very unhealthy and carcinogenic."
Fordeler: "The flight was fantastic. It wasn't a full flight so I was moved to an exit row for more leg space. All the crew was very nice except for one lady. They distributed water often which was nice. You get options for dinner and breakfast."
Ulemper: "My problems began after landing. I booked a flight from LAX to Amsterdam, with a layover at Heathrow. When I originally checked in, they didn't send my things all the way through to my final destination. I had to exit the airport at Heathrow to retrieve my bag and go back through security, while trying to make my connecting flight."
Fordeler: "The crew was very nice and helpful and the flight went well and was ontime, in fact early."
Ulemper: "I thought that I got one bag checked for free and another one would cost $50. But when I got my boarding pass I was charged $100."
Ulemper: "The food was terrible and overpriced. But there weren't any free snacks or anything. No entertainment. Crew were less than helpful."
Ulemper: "If I had known when I made the reservation it was American airline would have never booked a ticket plane was dirty food terrible the whole plane needed a update"