Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Ulemper: "Very nice crew and great food"
Fordeler: "Very nice airplane and pleasant crew"
Fordeler: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Ulemper: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Fordeler: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Fordeler: "Loved the smooth ride."
Ulemper: "Bathroom was pretty nasty"
Fordeler: "Flight and the crew!"
Ulemper: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Fordeler: "Great crew."
Ulemper: "Ran out of business class meal. Substituted a Econ class."
Fordeler: "The crew were excellent and seats were comfy."
Ulemper: "Headphones for the entertainment centre.could have been better. Sound quality not great."
Fordeler: "economy plus seats were nice, great movie selection, especially international movies"
Ulemper: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Ulemper: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Fordeler: "The crew and the timing were ok"
Ulemper: "The seats were uncomfortable"
Ulemper: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Fordeler: "Nice attention and good food. Plane and seats are confortable"
Ulemper: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."
Fordeler: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Fordeler: "Helpful and kind crew"
Ulemper: "I wish there was WiFi"
Fordeler: "The crew were really helpful with people who had tight connections because of the delayed flight"
Ulemper: "I wish they had WiFi"
Fordeler: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Ulemper: "The earphones could have worked!"
Fordeler: "Food provided, staff kind"
Ulemper: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Fordeler: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Ulemper: "Less legroom, storage space, bad food, few movie options."
Ulemper: "wasn't able to take the flight since I missed it"
Fordeler: "Flight crew very nice"
Ulemper: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Fordeler: "Very friendly and helpful crew."
Fordeler: "The crew was efficient. Flight left on time. Food and wine served."
Ulemper: "No entertainment."
Fordeler: "Crew was great, very nice"
Ulemper: "Not enough legroom"
Fordeler: "Good flight, very attentive crew."
Fordeler: "Snooth and efficiënt with a KLM service"
Ulemper: "No entertainment"
Fordeler: "kLM staff was great."
Fordeler: "Interior of the plane was clean. Smooth landing."
Ulemper: "Pilot did not avoid turbulence"
Fordeler: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Ulemper: "We did not get two of baggage at the destination."
Fordeler: "Food was good and crew members were very nice"
Ulemper: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Fordeler: "Seats were comfortable"
Ulemper: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Ulemper: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Ulemper: "They stole my money"
Fordeler: "Helpful and smiling cabin crew."
Fordeler: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Ulemper: "The food was okay, not that great."
Fordeler: "Cabin crew very pleasant"
Ulemper: "Lost our bags, little sympathy from staff"
Fordeler: "Crew was very helpful.food"
Ulemper: "Food was not upto the mark."
Fordeler: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Ulemper: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Ulemper: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Fordeler: "They were awesome."
Fordeler: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Ulemper: "The seats in economy were a little too small for a 12 hour flight"
Ulemper: "Klm flight has very congested seating Getting information about eticket was pain"
Fordeler: "Loads of leg room"
Ulemper: "Loved everything"
Fordeler: "Same as above"
Ulemper: "Kommer ikke på noe"
Flight were delayed which made me miss all the other flights. Bags are still missing from 2 weeks ago. This airline is worse the Spirit Airlines!
Fordeler: "Great crew, on time, could get a good nights sleep"
Fordeler: "The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable."
Ulemper: "Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it."
Fordeler: "A350, very comfortable and quiet. Good crew and pleasant flight"
Ulemper: "cabin temperature was a bit too high through the night."
Ulemper: "- Leave in time - Working onboard entertainment system"
Fordeler: "Great service and yummy food."
Ulemper: "The jack for the TV was broken! For seat 4H during my flight from Helsinki to Tokyo. I paid a business class ticket but had No audio for the television! This should be fixed immediately and I think I should receive something for the inconvenience and in return for the high price ticket I purchased!"
Fordeler: "Departed and arrived on time"
Ulemper: "Stop the sardine can treatment of passangers"
Ulemper: "Quite narrow seats and seat pitch in economy, but the price was right. Poor quality seatback screens but a good selection of films and tv"
Fordeler: "Crew was pleasant."
Ulemper: "Very old plane with seatback screens or USB ports for charging."
Fordeler: "I will recommend to my friends and families."
Fordeler: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Ulemper: "All good, especiallly cabin crew who appear to actually enjoy their jobs and interacting with passenger (unlike some supposedly premium carriers)."
Ulemper: "Never made it to Chicago on original flight due to delays."
Ulemper: "Plane was 1 hour late and missed my flight."
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Fordeler: "Good food."
Ulemper: "Entertainment TV did not work. Flight attendants were unable to fix it. Made for a long, boring 7.5 hour flight."
Ulemper: "My luggage did not make it despite the long layover in Helsinki."
Fordeler: "Check- in to arrival was what I would expect from a flight. It was my first flight with Finnair and I will fly with this airline again."
Ulemper: "No complaints."
Fordeler: "Good smooth flight, on time. No complaints"
Fordeler: "Fast connection in Helsinki!"
Ulemper: "Delay in JFK, old aircrafts and mulfunctioned entertainment equipment."
Fordeler: "The friendly crew, and quiet cabin"
Ulemper: "The food was too Finnish."
Fordeler: "Food on this flight was delicious."
Ulemper: "WiFi didn't work."
Fordeler: "The airplane is great. So much leg space!"
Fordeler: "Service was good"
Ulemper: "Sitting in last row of business, coach passengers talking loud, bumping and kicking my seat back. I wouldn't call it business at all."
Fordeler: "I really enjoyed the flight...everything was smooth and we arrived on schedule."
Fordeler: "The original flight was canceled, the stroller was taken away when boarded the airplane, and not seen until final destination. With a 1-year-old and 2 and a half year old, this was the worst ever flight. Take us 35 hours total travel time to get home with 2 small kids, it is a nightmare."
Ulemper: "The flight was cancelled and changed to 2 stops from one. We purchased a 1 stop flight because of the kids. In mid season a week before departure, we were notified about the change and it was impossible to get a same priced ticket so close to departure. We bought insurance but even with that was impossible. Looks like a scam. Very upsetting, messed up the whole thing."
Fordeler: "Everything. Great airport, swift boarding, great food on board with an educational twist, etc"
Fordeler: "Good imfo"
Fordeler: "Crew service is excellent"
Ulemper: "Sitting in the cramped economy seats was a 9 hour torture"
Fordeler: "Yes, in general I like American Airlines so I was happy with flight in general"
Fordeler: "It was a short plane ride that was pleasant."
Fordeler: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Ulemper: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Fordeler: "They waited with connection flight."
Ulemper: "Looks of people waiting for us. They really hated us. Luggage made it next day. No food on board."
Fordeler: "There was like 5 movies to choose from and 2 shows, all the movies old and my screen kept on getting stuck"
Fordeler: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Ulemper: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."
Fordeler: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Ulemper: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."
Fordeler: "The crew was great. The plane was either fairly new or recently refurbished. The new thinner padding on the seats was not a problem at all. For an inexpensive flight they gave a good value."
Ulemper: "The food was decent but not special."
Fordeler: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"
Fordeler: "I flew with American to London and with British in the way back... British air is such a nicer experience from the food, to the crew, to the entertainment."
Fordeler: "Loved the flight attendance!! They were friendly, witty and flexible."
Ulemper: "The meal time was a bit odd and there was no snacks served in between midnight full meal & breakfast which lasted for about 8hours"
Fordeler: "Everything good except getting bag after flight."
Ulemper: "Took over an hour at baggage claim."
Ulemper: "Plane was not even parked at a gate. hat to be shuttled from plane to terminal"
Ulemper: "BA lost my baggage. The sandwich they offered was uneatable. Marshall Hoffman"
Fordeler: "I last traveled on British Airways in May of last year (2015) and the food was beyond dreadful. Therefore I was very pleasantly surprised that there has been a huge improvement. They were very generous with the drinks and the food was plentiful and quite a reasonable standard for airline food (they gave two full meals from San Francisco to London, whereas most airlines give one meal and one snack on that route). They actually checked us in on the earlier side, we took off very promptly and got to London early. It was nice to be on time for a change - so often I find airlines run a bit late. Staff were all pleasant and helpful. Pilot's messages were pleasant, friendly and even a bit informative."
Ulemper: "Web check-in ahead of time was a total disaster. I got an email telling me I could check in 36 hours early and "secure a good seat" but neither of the 2 sets of codes they provided in the email would work because it was all about Finnair but actually the flight was being run by British Airways. I spent about 30 minutes on the 'phone trying to get the appropriate sequence of numbers and letters to enter so as to check in and get a good seat - still nothing worked. This was at 5:45am - I regretted the time spent when I could have gone back to sleep. My daughter later spent a further 90 minutes trying to figure it out, only to be told finally that our only option was to get to the airport early and check n there which was what we did. It was beyond irksome. Please note, if the airline actually flying is different fro the booking airline, the locator number for check n will be DIFFERENT and needs to be provided to the customer to avoid a great deal of hassle and confusion. We gt particularly unlucky because BA computers had a glitch that day but the general point still stands."
Fordeler: "Courtesy of attendants, smooth flight, good service"
Ulemper: "Food and your TV screens are not good. Very hard to operate a touch system which is so insensitive. Movie choice rather poor as well"
Fordeler: "And perfectly on time!"
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Nothing much"
Ulemper: "The stewardess was rude and super pushy. It reminded us an old times of Ryanair"
Ulemper: "Meal choices - only serving beef in economy was not great."
Fordeler: "Crew was very pleasant."
Ulemper: "There were no announcements at all about the delays! It was confusing and poor service."
Ulemper: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"
Ulemper: "The back of the plane was significantly warmer than the rest of the plane. Very little leg room."
Fordeler: "Seating room, food, and service"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Everything was excellent"
Ulemper: "Difficult to find check in at Copenhagen airport"
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "On time"
Fordeler: "Plane seemed new and modern. Friendly staff, attentive."
Ulemper: "Only one side of my headphones worked, seats not very comfortable."
Ulemper: "When people lean their seats back their heads end up in your face and you are forced to lean your seat back to make separation from passenger in front of you"
Fordeler: "Excellent leg room in first seat near emergency exit door"
Ulemper: "Seat was close to toilets so a lot of traffic"
Fordeler: "Being on time"
Ulemper: "Unfriendly crew"
Ulemper: "Upon landing in EWR on United, per my reservation on this site my connection was on SAS to Copenhagen. Upon arrival in EWR, I received an email from this site saying my SAS flight "may be canceled". I immediately headed to the terminal where SAS was and went into the lounge to speak to an agent. The women I spoke to could not have been more rude. She told me my flight was canceled and that she did not have access to any details because that was United's responsibility. I told her that could not be the case because my flight was on SAS so if they canceled the flight, I would like to understand what my options are given that I had a tight window upon arrival into my final destination into Dubrovnik so I could not be too late in landing outside of my original reservation. She told me that I had to talk to United and did not even acknowledge why there was a cancellation or anything other than the SAS flight I was on was cancelled. She barely even helped me to understand where my luggage was which I was very concerned would be lost given the issue with the flight cancellation. As a result of all of this, it turns out I was put onto a United flight that now had MORE connections. I had to now go to Frankfurt to Vienna to Dubrovnik, all with really tight connections AND now I no longer was on the same flight as my friend who I was traveling with. SAS did not help with any of this or care to assist in ANY way. They told me it was out of their hands and I had to talk to United. AWFUL service when SAS had cancelled the flight! I had no choice but to take the re-routed flights. I ended up running to my gates and barely catching all of my connections which made for a very stressful travel experience to start my long awaited vacation. After paying the high cost I did for my flight, I am extremely frustrated with my experience as I ended up having more connections, tight connections, awful customer service and a really stressful trip. This is NOT would I would expect for how much I paid and out of the quality of an airline. I would like to receive some type of compensation for the extreme inconvenience of landing 3+ hours after my original arrival time, being broken up with my friend who I was traveling with, not being given any options for my travel, terrible customer service assistance, and no acknowledgement from SAS to help me in any way."
Ulemper: "Nothing to hate"
Ulemper: "Poor customer service. No notification via text or email that there was a 5 hour delay, and no immediate rerouting for connecting flights. a 15 hour trip turned into 24+. Worst SAS experience ever."
Ulemper: "We will never fly SAS again, it was a horrible experience"
Ulemper: "The crew was terrible very rude and terrible customer service skills."
Fordeler: "Good service, pleasant staff."
Fordeler: "The crew was very kind"
Ulemper: "Nothing :)"
Ulemper: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Ulemper: "The seats were far too narrow. At least I could put both feet under the seat in front of me!"
Fordeler: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Ulemper: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."
Fordeler: "The crew was fine. Got there on time."
Ulemper: "We arrived early to airport and we could not check in till 1hr before flight with the rest of the 200plus passengers. So waited in line with heavy bags just unnesccessary! Then get thru security and nowhere to sit for flight. But have shopping!!! Omg who needs to shop we want to sit and get food!!!! Not stand and fight to get food because your airline gives no snacks or drinks!! It's like entering prison for 2hrs"
Fordeler: "Relatively new aircraft. Estonian pilots."
Ulemper: "Flight was late 90 min for technical reasons. Crew kept assuming everybody speaks Danish."
Fordeler: "Nice guy behind the counter."
Ulemper: "At self check-in, we received a message that we had been placed on standby and that our seats were no longer guaranteed (for the SECOND time this trip with no explanation despite our having purchased our tickets quite some time ago). We were directed to the gate for questions. No one manned the gate until right before boarding. We spent the entire time in a panic trying to figure out how else we could get to our destination in time for a wedding. When we finally talked to someone at the counter, he said this was just normal procedure to be able to shuffle seats. This is not normal. I have flown with many airlines, and I cannot imagine it is ever "normal" policy to tell people they have been downgraded to standby until just before the flight. So much anxiety. Also, the flight was delayed, and the crew had no communication about gates or any other information (within their OWN AIRLINE) for those with connecting flights."
Fordeler: "Flight attendants kind and helpful. Boarding from both sides of the aircraft made it easier to get situated."
Ulemper: "Full Flight was very hot and cramped. not sure if the AC was broken, but no effort was made to cool the cabin despite my requests. This made for a very sweaty, uncomfortable flight"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Flight attendants were courteous and professional."
Ulemper: "Only offered coffee and tea during meals."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Ulemper: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Ulemper: "We missed the connection and they rescheduled us on another connecting flight with further delays. This airline doesn't seem to care about their customers."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "Best movie selection, comfy seats, arrived earlier than scheduked"
Ulemper: "Flight attendants were not very friendly, pilot was hard to understand"
Fordeler: "The crew was very kind!"
Ulemper: "Tiny seats and no free drinks on an international flight....whats up with that?"
Fordeler: "Was told to collect our luggage and buy a new ticket!!!!"
Ulemper: "Wasn't allowed to board connecting flight"
Fordeler: "Plane on time, new plane, nice crew."
Ulemper: "Ability to move seats."
Fordeler: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Ulemper: "You must check in few hours before the flight. Checking in at the airport will cost you 35€. Besides that, the boarding took almost 40min and the seats are not comfy at all. That said, i would rather pay extra $50 and fly with normal company."
Fordeler: "The crew was very professional and I cannot complain about that."
Ulemper: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Ulemper: "Flight was late abolutnie 1 hour"
Fordeler: "Once boarding started it was very fast and flight left shortly after"
Ulemper: "Seats are very uncomfortable"
Ulemper: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Ulemper: "Not accusing the customer of not having a priority booking when they do, not having an hour long wait, and not accusing the customer of having a bag too big when it wasn’t."
Ulemper: "Application instruction on baggage hande king and que to boarding."
Fordeler: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Ulemper: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Fordeler: "The crew was really nice"
Ulemper: "1h30 delay for no specific reason is unacceptable"
Fordeler: "Flight arrived"
Ulemper: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Ulemper: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Fordeler: "Crew nice,seats ok"
Ulemper: "Expensive hold luggage,rip off"
Ulemper: "Had to stand in the sun for about 30 mins waiting to board. Had to buy a bottle of water for £2.5 why can’t they just pour a glass of water or even sell at a reasonable price."
Ulemper: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."
Fordeler: "The Crew was excellent"
Ulemper: "The boarding process was terrible, took a long time - few and not enough boarding and suitcases counters, which made people wait for a long time and even let others to pass them in line because their flight was earlier. due to this our flight was late by 45 minutes. the food was too expensive."
Fordeler: "On time boarding, departure and arrival. Smooth flight. Better than Ryanair."
Ulemper: "Seats were horrible. Narrow, no leg room and awfully uncomfortable. Worse than easyJet."
Fordeler: "Space. Priority Boarding"
Ulemper: "Strong bad smell. One hour late for departure."
Fordeler: "Excellent pilot"
Ulemper: "It a good option, a good price, i will fly again"
Ulemper: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Ulemper: "Altough I bought prioroty boarding, the ground handling staff did not take this into account so everybody boarded the same time."
Fordeler: "Cheap flights and convenient airport"
Ulemper: "Seats uncomfortable and hot"
Ulemper: "The airline does not have kiosk check-in. You are checked in automatically, and if you buy through a third party, your boarding pass is emailed to you. Never having flown this 'unique' airline before, we did not know the process. At the check-in desk, the clerk told us that if we couldn't show him our boarding pass, he would charge us 30GBP to print them. He was a complete jerk. After no help from him, I was able to figure out that we did have them as attachments. Never again."
Ulemper: "When I went to check in an hour before my flight, Wizz charged me and many other passengers an unexpected 40 euro fee. They claimed the fee was for checking in in person---and then they also claimed it was too late to check in online. There is no information in my flight confirmation from Flightnetwork.com, which i purchased on kayak, indiciating that such a fee would be charged. Many other passengers had the same experience."
Ulemper: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Ulemper: "Everything. Worst service I have ever seen on a flight."
Ulemper: "Before bording a man ask me to gollow him to mrsire my bag and let me pau 40 pound because its litle bit biger than he want and let others pass woth biger bag ."
Fordeler: "NOTHING! !!! VERY POOR wizz air!!"
Ulemper: "Hi. I don't understand why I have to pay £31.50 for check-in???!! Why nobody send me email with this information? ?!! I fly on the regular basis, first time I have to pay with poor wizz air!! If I know that - I will use Heathrow airport and British Airways for my flight to Riga! "Cheap flights " with wizz air : ticket -£73.00 + check-in £31.50 + coach to Luton £13.00 + coach from Stansted £13.00 + VERY POOR SERVICE! !!! NEVER EVER !!! My last time! !!! I will say to ALL my friends and posted in Facebook, Twitter and Instagramm! !! It's - ROBBERY!!!!!"
Ulemper: "The whole process of wizz Airlines is terrible. No customer service at the airport to hidden fees to airport 3rd party contractors who don't care at checkin Do yourself a favor just book a major carrier of your choice instead of saving 100& on weak I mean wizz Airlines. It will make Budapest a more enjoyable time before you touchdown."
Ulemper: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Ulemper: "Hidden fees"
Fordeler: "We landed in one piece"
Ulemper: "I didn't receive my online check in details so I couldn't check in. I was abroad so chasing up details I should have been provided with / were never told that I should have, were not on the top of my to do list. I only found out that I had to check in online and that I hadn't been provided with these details when I arrived at the airport. I spent 30 minutes on hold before the problem was rectified and I was given my online check in details but it was now top late to check in online (by 5 minutes ). The flight was delayed due to a number of things - a late arrival, people being let onto the plane slowly, people not sitting down and allowing the plane to taxi and leave. This had a knock on effect of making the plane land late and for me to miss my connection (train) so basically through last minute.com not providing me with the correct details regarding the flight and the flight then being delayed it tripled my whole journey back home."
Fordeler: "Non stop"
Ulemper: "Very late. Disorganized boarding. Seating and shortage of luggage stowegev"
Ulemper: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Fordeler: "Magazine was pretty good. Staff were smiley and nice."
Ulemper: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Fordeler: "professional crew - good flight times and lots of information was a little delayed 20mins but informed of same and no impact really"
Ulemper: "nothing much tbh"
Fordeler: "Nothing at all... They were unfriendly and I missed my flight because of them. Lot money and time is gone"
Ulemper: "How they organized everything in this day!!!! 4th of July 2017 TERRIBLY Terrible"
Fordeler: "Crew were average"
Ulemper: "Everything was a disaster. Late and very uncomfortable"
Ulemper: "Boarding and getting off the plane via bus"
Fordeler: "All handled professionally."
Fordeler: "online check in"
Fordeler: "awesome UX/UI"
Ulemper: "not so great on the mobile version"
Fordeler: "Getting out of the plane"
Ulemper: "The crew (starting from "Julya" at customer service) was rude. Some of the with terrible English. The size of "small carry on baggage" is RIDICULUS I tried and tried on line, but was never able to do the check in and I had to pay for that and a small luggage. Worst trip of the year."
Fordeler: "Cheap Quick Easy"
Ulemper: "Luton Airport needs an upgrade (already underway) Flight was late leaving Luton No food or entertainment provided as such so rated as a neutral 3 stars"
Ulemper: "We were made to wait for some 40 minutes in a glorified cattle shed with no seating before boarding. Will never fly with this airline again, however cheap it might be!"
Fordeler: "For the first time I am saying thanks to Wizzair for being late in departure time, otherwise I would not manage my flight back to Warsaw."