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Ulemper: I congratulate the KLM crew!

Ulemper: The KLM crew are always great serving and treating you. Well above many other airlines.

Ulemper: 1. In Flight Entertainment 2. Controlled In Flight Temperature

Ulemper: Flight got delayed 30 minutes

Ulemper: Nothing significant

Fordeler: The flight was on time, it was overnight - very convenient

Ulemper: I had very noisy neighbours, but it is hardly airline's fault

Ulemper: Seats with more room and more padding. Snacks.

Fordeler: I managed to get on an earlier flight with a standby ticket.

Ulemper: First, my original flight got delayed to an arrival time that would’ve made me miss the last shuttle to my final destination. My options were either to stay overnight in Vancouver or hire a taxi. Both options would’ve cost me at least $300. Thankfully I had a longer layover in Toronto that gave me some buffer. Otherwise, it would’ve been an additional expense.

Fordeler: The Crew

Ulemper: No AC...

Ulemper: sat on the tarmac for 3 hours because the pilot was late.

Fordeler: the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting.

Ulemper: once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane.

Fordeler: Nice plane, good service and pilots, great landing - no issues at all.

Fordeler: Although the plane was old, I found the seat to be very comfortable

Ulemper: Entertainment was pretty much nonexistent. Plane was old and legroom tight.

Ulemper: Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip.

Fordeler: The entertainment, and service inside was very good.

Ulemper: Boarding process was disorganized and confusing.

Fordeler: Free entertainment

Ulemper: Both flights were delayed

Ulemper: Cuisine wasn't much in quality and the problem was exacerbated by industrial strike of BA Catering Services company in Lagos on the day in question. I experienced reduced quality, and I did not get value for what I payed for.

Fordeler: Staff were professional and courteous

Ulemper: This was an old plane. Seats not as comfortable, and entertainment system was lacklustre.

Fordeler: Smooth landing

Ulemper: It was a bit warm

Fordeler: Crew seemed happy

Ulemper: Absolutely no leg space and I'm only average height

Fordeler: The crew were excellent and seats were comfy.

Ulemper: Headphones for the entertainment centre.could have been better. Sound quality not great.

Ulemper: The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning.

Fordeler: KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!

Ulemper: Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!

Fordeler: Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline.

Ulemper: Would've been better if Air Canada had not downgraded the land to a propeller plane!

Fordeler: Nothing

Ulemper: Everything

Fordeler: My flight was canceled

Fordeler: Space on airplanes are getting smaller and smaller , not more comfortable.

Ulemper: Entertainment system did not work, frustrating.

Fordeler: Service was ok not a big deal. Could've had a accommodate us for the 2 hour delay

Ulemper: 2 hour delay...and once in seat it was too hot with traffic of planes in front of us.

Fordeler: Delta service is amazing

Ulemper: Better allergy aware food.

Fordeler: Smooth, efficient and timely.

Ulemper: Seats weren’t assigned until at the gate even though checked in 18 hours before. Bag drop was horrible. No self service. Was inline for about 45 minutes.

Ulemper: The KLM crew are always great serving and treating you. Well above many other airlines.

Fordeler: Yes

Ulemper: Everything was good

Fordeler: Crew was great, very responsive and hospitable!

Ulemper: more lunch choices, especially choices without dairy products.

Fordeler: Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!

Fordeler: On time service and great rates.

Ulemper: Better food and more room. Cramped and tight seems. Like your jammed into a can.

Fordeler: The crew!

Ulemper: Being able to teleport!

Fordeler: The entertainment, and service inside was very good.

Ulemper: Boarding process was disorganized and confusing.

Fordeler: Good route, with short layover in Mexico. Boarding in CUN very efficient.

Ulemper: Great flight but old regional jet

Fordeler: everything

Fordeler: the video controller in the headrest of the seat ahead of me. you could see the flight pattern, speed, temperature outside and other specs, which were interesting.

Ulemper: once again, the delta crew does not maintain their planes properly. during the taxi stage to get to the airway to lift off, there was a horrendous growling sound coming from the plane............seems like their hydraulic system is not maintained very well at all and it made a howling sound throughout the plane all the way to take off! we were wondering if there was something wrong with the plane.

Fordeler: In flight entertainment

Ulemper: Food provided, other than snacks, would be a plus

Fordeler: Yes

Ulemper: Everything was good

Fordeler: Onboard crew were nice and polite. Flight was on time (a rarity).

Ulemper: The boarding crew was rude and unpleasant, the plane was boiling hot.

Fordeler: Newer plane, crew was amazing, seats were adjustable

Ulemper: I was seated next to the restroom, which is not a pleasant experience for an international flight.

Fordeler: Planes and crew are great and look on par with top names.

Ulemper: Delayed departure and only snacks served not even water; please give water.

Fordeler: Pésimo servicio de las aeromozas, golpeaban en el pasillo con el carro porque andaban corriendo con ese carro de comida malcriadas

Ulemper: Que hubiera un mejor manejo con el equipaje, extraviaron una maleta de mi familia.

Fordeler: On time service and great rates.

Ulemper: Better food and more room. Cramped and tight seems. Like your jammed into a can.

Ulemper: Good service.

Fordeler: In flight entertainment

Ulemper: Food provided, other than snacks, would be a plus

Ulemper: Better flight scheduling.

Fordeler: The staff was amazing

Ulemper: I had a very large (over weight person sitting next to me. She occupied about 6 inches of my seat. It was quite uncomfortable. Did my best to be very polite and accommodating but it was terribly uncomfortable and closterphobic.

Fordeler: Crew was really nice

Ulemper: Since my first flight was delay I lost deje second one.

Ulemper: Not being 1 hour late

Fordeler: Newer plane, crew was amazing, seats were adjustable

Fordeler: Reasonable space in economy class seats

Ulemper: Staff hurrying us up 40 minutes before departing and threatening to take our bags out of the plane in case we didn’t board then. I had to leave my coffee and run.

Fordeler: the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight

Fordeler: The aircraft

Ulemper: No overbooking next time!

Fordeler: The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual.

Ulemper: Food quality was not so good.

Fordeler: Fantastic gate agents!

Ulemper: The food was terrible.

Ulemper: The plane is so old..,

Fordeler: The crew was great

Ulemper: The snacks and the arrival of the baggage

Fordeler: Planes and crew are great and look on par with top names.

Ulemper: Delayed departure and only snacks served not even water; please give water.

Fordeler: Flight was on time right on schedule.

Ulemper: Checking in to front desk was really slow. Need more personal to speed the process. Thanks

Fordeler: Nice service but bad food!!!

Ulemper: Change the charges for the luggage when it is international and provide good quality food!!!

Fordeler: Newer plane, crew was amazing, seats were adjustable

Fordeler: Crew helpful. Food good.

Ulemper: Better range of movies please

Ulemper: Fix the damn KIOSKS at Vienna!

Fordeler: The crew was pleasant

Ulemper: Baggage checkin & flight boarding was slow & disorganized.

Fordeler: The crue was great. Food was great

Fordeler: We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall.

Fordeler: Crew was amazing

Ulemper: The food needs a lot of work

Fordeler: Prompt service, clean plane, friendly stewards.

Ulemper: There was no complimentary water/beverages for a 2.5 hour flight - would have been nice but oh well.

Fordeler: Flight was on time right on schedule.

Ulemper: Checking in to front desk was really slow. Need more personal to speed the process. Thanks

Ulemper: Flight was delayed 1he from Guatemala and flight from Mexico was canceled.

Ulemper: They are not friendly with disabilities deaf

Fordeler: Boarding. Very confusing who were they calling to board. I had Amex privileges and did not pick up when I could bosrd