Typsik tursitklasse som på ethvert flyselskap; greit nok, liten plass, mat som forventet (ikke noe særlig) men turen gikk fint og uten overraskelser. KLM er alltid ok å reise med.
Ulemper: "De trenger å ha bedre kontroll på at passasjerer overholder smittevernsregler og sikkerhetsregler."
Fordeler: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Ulemper: "Nothing,just the seats. Cleanliness was perfect"
Fordeler: "Crew is excellent, polite and personal!"
Ulemper: "Plane is super old and outdated. Comfort seat is not, comfortable, very tight. TV screen is not good quality, with the old controls on a handset. No touch, no 1/8 inch audio jack (it has the old 3 holes one). Wifi for streaming freezes every other second. Just make a face lift to the plane, everything else is good."
Ulemper: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Fordeler: "Pleasant crew. Appropriate and efficiently served snack."
Ulemper: "Boarding and disembarkation were slow."
Fordeler: "Customer care was super supportive"
Ulemper: "Inflight sandwiches"
Ulemper: "I congratulate the KLM crew!"
Ulemper: "This was just a short commuter flight from Lyon to Amsterdam for connection."
Fordeler: "The crew were really helpful with people who had tight connections because of the delayed flight"
Ulemper: "I wish they had WiFi"
Ulemper: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Fordeler: "short, sweet and to the point. 1+ hour flight is usually an easy hop."
Ulemper: "Nothing special"
Fordeler: "Nice flight ...was comfortable travel ...good food.Thanks"
Ulemper: "No such things"
Fordeler: "Great food"
Ulemper: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Fordeler: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Ulemper: "Can't think of anything."
Fordeler: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Fordeler: "Friendly in-flight personell"
Ulemper: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Fordeler: "Decent meal (warm Pasta all'arrabbiata), nice little muffin for dessert and standard drinks (coffee & tea were a bonus, as they didn't serve any on a similar flight, from Barcelona to Amsterdam), friendly cabin crew."
Ulemper: "Poor timing - no reason for a 40 minute delay at take off (plane was fully boarded in time) Old aircraft, shabby, dirty and cramped seats. Coming from my connecting flight from Barcelona, I could clearly tell the different in the quality (and cleanliness) of the aircrafts."
Fordeler: "Left ontime and service was excellent."
Fordeler: "Friendly staff, good service and on time departure/arrival."
Ulemper: "Bit cramped for space"
Fordeler: "Lovely staff, good food, great movies."
Fordeler: "Decent seat size. Sorta slept the whole flight."
Fordeler: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Ulemper: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Fordeler: "Everything. A truly faultless experience!"
Fordeler: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Ulemper: "Flight was delayed due to weather in Amsterdam area"
Ulemper: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Fordeler: "Flight was on time and quick and comfortable"
Fordeler: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Fordeler: "Good multi media access and content"
Ulemper: "Two hours delay in the start."
Fordeler: "I really like the spaciousness, the plug ins and general service"
Ulemper: "I have a dairy allergy but had no option to prepurchase a dairy free meal. It made for a very unenjoyable flight as I couldn't eat anything they had. What was worse was after I told them of my situation they said they understood and had a meal that would do but there was cheese, yogurt, milk chocolate, etc."
Fordeler: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Ulemper: "Nothing! It was all great!"
Fordeler: "Timing & efficiency. Good food though only a sandwich."
Ulemper: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Ulemper: "The bags where damaged from the staff"
Fordeler: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Ulemper: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Ulemper: "KLM had bumped us to a later flight for no reason and again we had to call with a long wait to get our original connection restored, However, we did not get boarding passes during checking in Europe and thus had to go outside security in Detroit to the main check-in gate and wait 30 minutes to get the error resolved. Then it was back thorough security and a rush to the gate to get there in time to board. Lost our original seat assignment and wound up in the last row at the tail of the plane. Extremely poor coordination between KLM and Delta who operated the flight."
Fordeler: "Easy airport business"
Fordeler: "The crew were lovely and welcoming. We was given snacks and drinks on the flight which was great. Take off was a bit delayed but boarding was smooth. Couldn't complain about the comfort as was only just over an hours flight."
Fordeler: "Crew was friendly, and the food was better than the usual KLM fare."
Ulemper: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Fordeler: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Ulemper: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."
Fordeler: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Ulemper: "lack of meal options"
Ulemper: "Kommer ikke på noe"
Fordeler: "Flight attendants were friendly, but they only had limited resources to work with."
Ulemper: "Worst aircraft I have been on in years. No wifi or entertainment, no power outlets, only bad wine/beer for a 3+ hour flight is mediocre at best..."
Fordeler: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Ulemper: "Quite bummed that the flight didn't have wifi / USB):"
Fordeler: "Flight unpleasant. Ground staff in Marseiile great but gate crew didn't control carry on baggage and many of us could not use overhead bins because of passengers who stowed more than one and often oversized suitcases above, so we and many others had to place carry on suitcases under seat. Attendant on plane totally unhelpful and could have rearranged a few bags to make room but preferred to stay in back of plane and talk. To be fair, rest of flight was pleasant although late due in part to boarding issues."
Ulemper: "Carry on baggage issues and storage on plane. One aloof and unhelpful member of flight crew."
Fordeler: "We really liked the KLM people, from the check in crew to the flight attendants."
Ulemper: "Not much help at the airport my luggage was lost"
Fordeler: "Not a lot."
Ulemper: "Our flight got delayed so American Airlines Auto switched us to a flight leaving a day later with a 17 hour layover. When I called to get it fixed I waited on hold for 30 minutes before I got through. Once we got on original flight they gave away seats we paid extra for and gave us no refund."
Fordeler: "Seat was comfortable, food was surprisingly good."
Fordeler: "The crew were professional and courteous"
Ulemper: "Nothing, as it’s a short flight!"
Ulemper: "Clean up the planes better"
Fordeler: "blueberry juice, service and friendliness"
Ulemper: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Ulemper: "Original departure time: 08:50- Estimated departure time 10:20. Actual departure time: 11:00."
Ulemper: "elayed, bad and rood personal, bad food. I am last time use Finnair."
Fordeler: "Pleasant and friendly crew. Attentive and professional service."
Ulemper: "Late inbound flight made our flight delayed. No info at gate, until a few minutes before boarding. Small, crammed seats. Very worn seatbelts gives a less than favorable impression."
Fordeler: "God og personlig service ombord. Her ble man tatt godt vare på."
Ulemper: "Forsinket avgang, enda alle passasjerer var ombord i tide og boarding var «completed» før avreise."
Ulemper: "Seats were not very comfortable, although there was enough leg room"
Fordeler: "Nice crew that were helpful."
Ulemper: "Small plane, cramped seating."
Fordeler: "The meal that they served was great."
Ulemper: "The leg room for someone that is 6ft 4in is not the best."
Fordeler: "It was a pleasant enough trip. Friendly crew, surprisingly decent food for a flight, and some decent entertainment available, though admittedly my headphones broke within a couple of hours for some reason, but by then I was nearly asleep anyway."
Ulemper: "It wasn't very comfortable and I had basically no leg room, but then, I sat in economy, so I can't be too surprised by that. Otherwise it was a good flight."
Ulemper: "Almost impossible connection with too many custom checks Lost luggage"
Fordeler: "Check in staff at counter in Chicago was very friendly and saved my trip by safely keeping a critical document that I accidentally left behind on the counter. Really friendly and attentive flight attendants on the flight."
Ulemper: "Aging seats and interior of plane were showing badly and it downgraded the ambience of the flight."
Fordeler: "the food given under gluten free food was amazing on FinnAir"
Ulemper: "Nice flight, nice crew"
Ulemper: "the flight got delayed for an hour and I missed a connecting flight. Was re-routed through Moscow and was at my destination point 11 hours later."
Ulemper: "They lost my luggage at some point in the short journey."
Ulemper: "The flight departed late because the preceding inbound flight was late. No reason was given to the customers."
Ulemper: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."
Fordeler: "Well this was a first for me. The flight was overbooked and some one wanted to go to New York. Finn Air asked me if I would give up my seat they would get me on the next Finn Air flight to Chicago. I did and they even up graded me to business class on the next flight. It was the best flight experience of my life. Great food, hosts, and service. It was very comfortable the entire way."
Ulemper: "There was no reason given why the flight left Helsinki 35 minutes from schedule. Boarding aircraft seem to take a longer time than usual for a full flight. The flight crew during boarding in economy didn't have the push needed to get everyone seated in an efficient manner. The tv screen does not move out far enough to view when the person in front has their seat all the way back. Selection is limited compared to the non stop flight previous from Miami to Helsinki. There isn't an option to view the flight details in flight which is interesting to some passengers. At least have the option."
Fordeler: "Flight was ok"
Ulemper: "I didn't like the fact that it was delayed, with weather being in good condition"
Fordeler: "The sitting quite comfortable, have space for the legs. Food was fine."
Ulemper: "One kind of ice-cream only !! Why only Vanilla ? Should have at least 2 different, to choose from."
Fordeler: "Made up some of lost time from delayed departure"
Ulemper: "Seats cramped"
Fordeler: "great flight. a little cofusingto get the right airline"
Fordeler: "The Iberia plane had a new interior, and possibly was a new plane. The new thinner padding on plane seats was not a problem at all. The crew was friendly and let me switch to a different seat that had an empty one beside it so I could stretch out more. A great flight."
Ulemper: "I liked everything. They exceeded my expectations."
Fordeler: "AA fly to/from Charlotte and if you are lucky you'll get a local NC crew, southern drawl included. The A330's are nice, even without Prem Economy the seating space is decent on the former USAir metal."
Ulemper: "The USB charge points do not work. Plus, the touch screens for the IFE require a lot of hard tapping on the screen, annoying for the people in the seat on which back the screen is placed."
Ulemper: "American Airlines charged me 100.00 dollars for 1 extra luggage, ridiculous! !!!! Also we took off 1 hour late without any notice..... Flight to Europe with AA sucks..."
Fordeler: "Pretty quick to get on board, entertainment was great, seat comfort was good., wifi and prices were stupidly over priced and slow.,"
Ulemper: "American Airlines as usual has overly priced non-working wifi on a 10.5 hour trip.. He food was ok at best.."
Fordeler: "Courteous attendants on board! Food not bad!"
Ulemper: "Flight was delayed by more than an hour and there was on one announcement unril we boarded! It would have been nice after half an hour to get an update."
Fordeler: "Punctual and very good service from friendly crew"
Ulemper: "They don't give you options about what kind of food you prefer like carne / pasta , there is just one menu option. Any kind of snack between the two meals in a 11 hours flight. If you get hungry you will have to buy snacks on board . No legroom"
Fordeler: "Flight was 2 hours late taking off. Completely ruined plans we had made for our first day in London"
Fordeler: "Personnel were very nice and fight was comfortable"
Ulemper: "Received an email 30 minutes before leaving for airport that flight was on time. Went to the airport and found out flight was delayed 4 hours"
Fordeler: "The meeting I was attending in NY got postponed so I lost the full 1/2 return ticket. Nothing I could do, all at once all kinds of small text appear in big and over 400 $ was lost. This is the last time I book with Kayak. Better pay a bit more directly with the airline but do not have a deal like the Kayak deal. So please remove from all your sites. Thank you VV"
Fordeler: "comfortable seats, meal was better than expected, in flight entertainment was good"
Ulemper: "it's absurd to have to pay like $70 more for window seats"
Fordeler: "The price was right. The crew were very pleasant and attentive. Seating had sufficient room. Good movie selection."
Ulemper: "Seats did not recline properly, were not comfortable and very hard and hard on the bum."
Fordeler: "Entertainment choices were good."
Ulemper: "The flight attendants were noisy, walking back and forth, so it was hard to rest, more like stomping. Was not pleased with flight attendant who served me, was kinda cocky and not friendly, which spoiled the customer service experience. Not enough leg room, cramped. Wish they had decaf tea. Other than that we arrived safely, so I'm very appreciative."
Fordeler: "The flight left on time, boarding was a breeze, the food was the only good food I've had while flying ever, seating was better than I was expecting, the movie selection was vast and up to date, and we made phenomenal timing in getting to our destination"
Ulemper: "Checking in online was difficult - it couldn't find my booking. I was panicking three hours before I was scheduled to depart! I was instructed to go check in at the desk by the service rep on the phone, which was straightforward process, but I was half-expecting being told that my booking had been cancelled"
Fordeler: "The staff was very nice and attentive. Boarding was timely and flight landed 30 minutes early."
Ulemper: "Long flight with no screens on the back of the seats with personal entertainment options. Furthermore, I had a middle seat and my shoulders kept knocking into my neighbors. Worst of all, my seat didn't incline as far as the people on either side of me. Sleeping is already hard on a plane, and this made it way worse...not to mention my knees were jammed into the seat in front of me the whole time."
Ulemper: "Very old plane No leg room No tv Grumpy crew Over an hour delayed"
Fordeler: "Boarding was smooth and the flight crew and attendants were friendly and helpful."
Ulemper: "The seats were so close that we felt like cordwood stacked vertically. There wasn't elbow roon to butter my roll without elbowing the person in the next seat. The food was boring. It was very cold, despite my dressing warmly. It was a relief to board our next flight, which was JetBlue."
Fordeler: "British Airways has greatly improved their customer service, the flight attendants (usually a bit gruff) were instead very kind and helpful to myself and all the passengers I saw them interact with. It really makes the flight experience better."
Fordeler: "The staff were incredible and helpful. The entertainment made the flight go much faster. The airplane was comfortable and clean. Great flight"
Ulemper: "The passengers next to me smelled severely of body odor. I know that this isn't something the flight crew can do anything about but it made my flight really uncomfortable. Thankfully the seat next to me opened. So I loved a seat away- but even that couldn't mask the smell!"
Fordeler: "It was pleasant surprise to learn that Finnair is serviced by British Airways out of the Atlanta, GA airport. The service is amazing. Having never flown Finnair or British Air, I was up for a fun new experience. British Air lived up to its great reputation."
Ulemper: "Everything was great. No complaints."
Fordeler: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"
Fordeler: "The crew really were fabulous! Went the extra mile in tough situation. Accommodating and cheerful!"
Ulemper: "Having to wait almost 3hours to finally leave ground."
Not sure why the gate information would show "boarding" and then "gate closing" before anyone had actually started boarding. Was ultimately sat before the scheduled takeoff time, although takeoff was after the schedule. Favourable flying conditions allowed us to land 5 minutes early, although as there was another plane still sitting at our gate on arrival meant we were ultimately late to the gate (giving gate / disboarding times would be more honest than just the scheduled landing time). Somehow, even though there was a plane sitting at our gate on arrival, when we were allowed to taxi to the gate, there were apparently no ground staff there. What? Even though there was an incoming plane, they went elsewhere? Staff on the plane and the meal service were fine.
Reisen ble kansellert begge veier pga streiken. Snakk om sevice
Billettene våre ble kansellert pga streiken. Nye billetter tur/retur Barcelona kom på 19.500,-
SAS er i ferd med å bli håpløst utdatert for business reisende, dessverre. Man kaller det Plus og selger det inn som en business class, men det er jo bare tull... Reise fra CPH til Island var med Icelandair, full business og topp service, reise fra Reykjavik til Oslo, med SAS, var et svært gammelt fly, gamle og dårlige seter, fullt av mennesker som sild i tønne og dårlig mat. Mens flyet fra Oslo til Stavanger var nytt, alt var bedre men det burde vært motsatt; lengre distanser, bedre komfort, for fullt betalende passasjerer, men det tenker ikke SAS på. Jeg faser ut SAS fra nå av og vil fly mest mulig med andre selskap ut fra Stavanger, så det blir nok mer KLM fra nå av..
Fordeler: "Consistent SAS quality"
Ulemper: "Drinks expensive"
Ulemper: "Only serving beef as meal in economy was not great. A choice would be better."
Fordeler: "Food was good and entertainment system was full of plenty of options to help pass the time"
Ulemper: "Seat got hard and so little leg room."
Fordeler: "- Great timing for the flight, had a connection and it was stress-free to get through - Nintendo-type controller to play like, two games they had to choose from (clearly an old plane) - Meals were decent"
Ulemper: "- The plane was older - it had the ash-trays in the armrests full of dust and god knows what else, gross. - No wifi, I was planning to get some work done because it was an international flight so that was a bust - Limited entertainment selection. Some of the newer ones have more movie/TV selections"
Fordeler: "SAS oversjøisk er nesten alltid veldig bra"
Ulemper: "Everything was excellent"
Fordeler: "The crew was truly kind and accommodating."
Ulemper: "The food wasn’t very good. I purchased the WiFi and it was TERRIBLE. I had work projects I was hoping to complete on the trip and I could barely get anything to load beyond email. Total waste of money and effort."
Ulemper: "We seen other flights go out to the same destination before ours even though everyone should be delayed by the weather. Even flight taking off an hour after our scheduled flight got there a few hours earlier."
Fordeler: "On time. Good hardware."
Ulemper: "Priority passangers cannot board with their non priority partner, even on the sane reservation. Congratulations sas, only airline workdwide to prohibit this. Otherwise, also forgot my duty free bag at the gate and the crew refused to have me return for it or get it for me."
Ulemper: "Spørsmål om underholdning og mat bør få et valg med «ikke relevant»"
Fordeler: "Check in at the airport gate was handled professionally."
Ulemper: "Bought our seats 2 months in advance. One day before flight, saw our assigned seats were changed, someone had our original seats 31G/H, and we were put in 48C/D. Could not get any assistance to correct the situation until we were at the gate and by that time no comparable seats were available. Also, my husband spilled his drink; one of the attendants said he was too busy to help with cleanup. Fortunately, another attendant came over after my husband went to the galley to again ask for assistance."
Ulemper: "Not a thing"
Fordeler: "The fact that I was lucky and the plane was not full and got two seats to myself"
Ulemper: "Terrible planning with too few ticket counters that created a huge line and massive delays First European airline that I have travelled that offered no food"
Ulemper: "Flight to Stockholm was cancelled. SAS Provided no informaton on the steps for re-scheduling my flight. I had to call the SAS headquarters in Stockholm before receiving any guidance on what to do next. All service attendants ditched the ticketing desk leaving one poor employee to answer questions for over 70 disgruntled passengers. Very very very poor communication. Luckily I was finally able to book a flight using another airline after waiting on hold for 20 minutes with the regional customer service provider."
Fordeler: "On time."
Ulemper: "The cabin crew was detached, and curt."
Fordeler: "All around everything was excellent. Will most likely always fly SAS between Riga and USA."
Ulemper: "We could not order vegetarian, so arrived hungry."
Fordeler: "Everything was done quite well - not too fussy. Limited free drinks options on a transatlantic flight perhaps being the only possible complaint."
Ulemper: "Limited free drink options on a transatlantic flight."
Ulemper: "Our suitcase was damaged. Because we did not notice this until we got to our apartment we found that it is not possible to make acclaim, rather you just have to make a general complaint with a response according to SAS likely in 3 weeks. This process took over an hour of my time. The three tel numbers given to report damage are in Scandinavia and not much use when travelling within the UK."
Fordeler: "Seats were comfortable. Nice crew very friendly and attentive"
Ulemper: "No in flight entertainment, but nice overall flight. Would do it again"
Fordeler: "Good service, pleasant staff."
Ulemper: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."
Ulemper: "SAS charged me 70 Euros for a small 14 KG carryon luggage. It should have been free. Even Ryan air only charged 35$ for a checked bag. This was ridiculous and service was poor."
Fordeler: "There was absolutely nothing I liked."
Ulemper: "We didn't have a flight. Our flight was canceled at the airport. We were told 10-15 minutes after our boarding time that there would be a delay, but we should check back in 45 minutes. So, we never made it to Stockholm to take that flight back home."
Fordeler: "Good boarding, crew nice and professional, lots of entertainment choices, plenty of bathrooms. Overall a very good flight."
Ulemper: "No opportunity to rest on flight back home and wine a bit expensive for a European flight."
Fordeler: "Upgraded to business class"
Ulemper: "Flight delayed an hour & half"
Fordeler: "Setene er behagelige, og selv i SAS Go er det mulig å legge setene lenger ned enn jeg er vant til hos en del andre flyselskaper i samme seteklasse."
Ulemper: "Det er ikke mulig å bestille spesialmåltid samtidig med billettene, man må ringe. Dette virker unødvendig tungvint, spesielt med tanke på at det var ekstra lang ventetid hos kundeservice i den aktuelle perioden. Heldigvis var det mulig å få hjelp via Facebook, men det er visst ikke vanlig."
Fordeler: "Great movies. Lcd Screen is awesome"
Ulemper: "Somewhat unfriendly crew"
Fordeler: "Landing was very smooth"
Ulemper: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Ulemper: "Forsinkelse Lite utvalg av mat"
Ulemper: "Planes are getting old. Seats are not the most comfortable."
Fordeler: "SAS tilbyr forutsigbart god o tilstrekkelig service i alle avseende."
Ulemper: "Der var alt for litt mat å kjøpe ombord, tok slutt ... unødvendig irriterende på morgenfly."
Ulemper: "Although it was entirely SAS's fault that I missed my connection in CPH, they refused to reroute me on another carrier. They routed me on another SAS flight to ORD, and from there back to BOS. Hence my arrival was delayed from 3.20 PM to 12.130 AM after midnight."
Fordeler: "People were nice"
Ulemper: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Fordeler: "The crew were very friendly"
Ulemper: "The entertainment System could use an update - more recent movies and TV shows would help."
Fordeler: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Ulemper: "Spørsmål om mat og underholdning bør få et alternativ med "ikke relevant" eller lignende, siden det mat evt må kjøpes og siden underholdning ikke alltid er et tilbud."
Ulemper: "Mat og underholdning er enten valgfritt (kan kjøpes) eller ikke-eksisterende og spørsmålene bør derfor kunne besvarer med "ikke relevant" eller lignende"
Fordeler: "Flight was on time, boarding was efficient."
Ulemper: "No free snack? Come on. What is this, wizzair?"
Fordeler: "Hyggelig personale"
Ulemper: "Dårlig luft."
Fordeler: "The food was quite good on the international trip. Thought the pilots were excellent on all flights. Take offs and landings were very smooth."
Ulemper: "On the domestic flight you only got a drink."
Ulemper: "Flight was 4 hours delayed, we could not leave the airplane every passanger just could have one water during the waiting time When finally arrived in Copenhagen i missed my last connections for the night and the airline wasnt helpful at all!"
Fordeler: "The extra leg room I paid for."
Ulemper: "The cost to change my flight"
Plutselig kun 15 minutter med internett! Jeg hadde koblet meg opp før avgang uten å være klar over denne vesentlige endringen, for at nettforbindelsen så ble kuttet mens den fortsatte å telle minutter, for så å få beskjed om at de 15 minuttene var brukt opp, nåe jeg en times tid senere prøvde å koble meg på igjen :(
Alt er bra, ingen problem.
Ulemper: "Nothing was included"
Ulemper: "Delayed the flight so long and it was a longer process then it said"
Fordeler: "I liked Landing and leaving off the flight."
Ulemper: "They provided no drinks or food for a 12hr flight. I was Charged $100 for my luggage when the check in process didn’t give me the option to pay at the kiosk. We were delayed by 2hrs and missed all connecting trains to my final destination."
Fordeler: "In flight entertainment"
Ulemper: "Insufficient staff to check people in. Over 1 hour delay; no updates were made to the flight boards on the airport. No complementary food or water was provided on this 9.5 hour flight. Landing was bumpy and nerve-wracking."
Ulemper: "Legroom. Complimentary coffee."
Fordeler: "Gikk veldig raskt. De ansatte var hyggelige"
Fordeler: "Kom frem i live"
Ulemper: "Renhold, søppel og mat i setene. Veldig varmt i flyet før avgang og ble sittende en stund før avgang."
Fordeler: "We landed in time."
Ulemper: "my group started boarding only minutes before scheduled departure time. Norwegian charges for everything including use of blankets and headphones and every drink, even water. This seemed extreme in an international flight that was 12 hours long."
Fordeler: "Plane was a little bit comfortable"
Ulemper: "Feed the passengers, a flight for 8 hour without even water is unbelievable"
Fordeler: "Supert at den sure passasjeren i midten flyttet seg til kjente annet sted i flyet. Hun var sur fordi jeg hadde plass C som hun ville ha, jeg ba henne flytte seg til sin plass på en høflig måte. Det er en grunn til at jeg reserverer på forhånd."
Ulemper: "Maten var under enhver kritikk. Helt ihjelkokt i microen. Det som skulle være broccoli var blitt en grønngul gugge. Gulrøtter uten substans, og til slutt mørt kjøtt. Men alt for salt. Åja, glemte fløtepotetene. De var så mye varmet at den var brun og tørr helt igjennom."
Fordeler: "Ganske god mat."
Ulemper: "Alt for varierende temperatur ombord. Det gikk fra iskaldt til kjempevarmt flere ganger. To runder iskaldt og to med kjempevarme. Det må vel kunne gjøres noe med?"
Ulemper: "Avgangen var avlåst slik at vi ikke hadde noe sted å sitte ned mens vi ventet på avgang"
Ulemper: "Bad! I will defiantly fight for a refund !!!"
Ulemper: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Ulemper: "Internett virket bare tidvis og ikke i begynnelsen"
Fordeler: "The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall."
Ulemper: "This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours."
Fordeler: "Flight left on time and landed early and flight was very smooth overall"
Ulemper: "Boarding and flight attendants could be more polite and professional"
Ulemper: "Både tur og retur var forsinket med 30 og 60 minutter. Lite info som vanlig. Mistet transport videre som vanlig. Godt nyttår"
Fordeler: "No delay leaving Madrid and the check in very organized."
Ulemper: "Getting to NY we have to taxi for one hour"
Fordeler: "Getting off the plane."
Fordeler: "Cheap flight that left somewhat on time. The middle seat wasn’t open so it made for a pretty easy flight."
Ulemper: "No beverages or snacks. Nothing to watch and the plane was dated."
Ulemper: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Ulemper: "Forsinkelse. Både ved avreise og ved landing"
Ulemper: "The flight was quick, wasn't delayed. But for anything one had to pay for. A sip of water, headsets or blankets."
Ulemper: "Alltif forsinkelser og dårlig med beskjeder"
Ulemper: "Service, it was a cheap flight and a shitty flight"
Fordeler: "The dimming windows, the screen in the headset with movies and games, and the direct flight."
Ulemper: "Small area in which to try to sleep, which is to be expected. Not smaller than other airlines."
Fordeler: "Worst boarding- extremely disorganized No food or beverage at all for my 8!hr Trans Atlantic flight Most uncomfortable seats I’ve ever experienced"
Ulemper: "The flight was very late, the crew was nonexistent. I only got 1 cup of water during a 7 Hour flight. No snacks were offered and the lateness from this flight made me miss my connecting flight."
Fordeler: "Kanon bra flyvert.. veldig underholdene"
Fordeler: "Paid for a Premium seat in row #1 that was broken and would not recline. Multiple seats in the Premium section would either not recline or would only recline. Crew was stressed and impersonal. Will never fly Norwegian Air again. Ever."
Fordeler: "God plass, gode seter og hyggelig service."
Ulemper: "Middag var kun 1 av tre alternativer igjen når de kom til nest bakerste seteraden. Dette er litt for dårlig med tanke på premium bilettprisen. De løste det ved å hente mat fra lowfare cabinen og det etter at de hadde servert alle på premium."
Fordeler: "Choice of own menu needs"
Ulemper: "Very dirty- food remnants between seats and on floors from a previous flight Bathrooms needed cleaning"
Fordeler: "On time and very comfortable"
Fordeler: "The quality and amenities of the plane"
Ulemper: "Arriving to my destination 12 hours later than planned."
Fordeler: "I rute begge veier."
Ulemper: "Chaotic boarding and crew indifferent to passengers"
Ulemper: "The delay was too much and it affected me badly"
Fordeler: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Ulemper: "That you have to pay for luggage and there was not food or beverage included"
Fordeler: "Flight times avoid local traffic for departure and arrival."
Ulemper: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Fordeler: "The flight I took coming home had two less rows, so I had an extra inch or two of legroom than I've had on some other flights."
Ulemper: "I know it is becoming more common on certain airlines to have to pay for things like extra checked bags, but this airline takes it to the extreme. My single checked bag was $65, there was also a charge for reserving a specific seat (not even the upgraded seats), there was no food or water on a 9 1/2 hour trans-Atlantic flight unless you paid extra for it. After arriving at Orlando, the cargo door of the aircraft would not open meaning bags had to be unloaded 1 at a time through a smaller hatch resulting in a 2 hour delay to get a checked bag. Not impressive for a supposedly new Dreamliner."
Fordeler: "Fast flight, comfortable seats for the price, friendly flight attendants"
Ulemper: "Airport terminal was terrible, flight was late to arrive and took forever to board, drinks available limited"
Ulemper: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Fordeler: "The 787 Dreamliner is a fantastic plane and it felt like the whole flight was just generally smoother. They seem to take punctuality very seriously. The free entertainment screens are fantastic for these long flights. Make sure to bring a set of standard earphones (otherwise pay $3.00). The crew was friendly and their uniforms are cute with plaid theme."
Ulemper: "My only complaint was the lack of meal options for purchase onboard. I didn’t realize you had to order the meals when purchasing the ticket, and figured there’d be an option to purchase onboard (for a higher price possibly?). Sadly, the only options for last-minute purhase are snacks. The closest thing to a “meal” was a hot cheese sandwich on wonder bread for $7. I probably should’ve done my homework, but it’d be so nice if they allowed purchase of meal while onboard."
Fordeler: "Enkelt og greit"
Ulemper: "Tregt Internet"
Ulemper: "Very very bad."
Fordeler: "The food options were amazing and the wine was very nice!"
Fordeler: "Fast and smoothy check in"
Ulemper: "After arrival to budapest not platformy ready and waiting over 10minutes"
Ulemper: "Uncomfortable seats"
Fordeler: "The crew was very professional and I cannot complain about that."
Ulemper: "Budapest airport has tricky terminal for the Wizzair planes. You have to go outside the main terminal to get to the Wizz terminals and then you have to go outside again to get to the plane. It was really weird but I understand that as it is a low budget flight provider. The thing that made me really upset was that we all (passengers) left the terminal to get to the plane and we had to wait outside till we could start entering the plane. I really don’t understand why someone made us to wait outside while it’s freezing cold when the doors are not open or plane is not ready. That was unreasonable and ruined my trip."
Ulemper: "Not having a 3+ hours take off delay"
Fordeler: "Hats off for the pilots! They did a great job to land the plane during the night on a very-very thick fog. Actually, we were the first plane to land safely in CLJ airport in three consecutive days apart all the other diverted landings to other airports."
Ulemper: "6 hours delay due to bad weather."
Fordeler: "The seat not so comfortable but good"
Fordeler: "Friendly crew"
Ulemper: "Long check-in lines Seats uncomfortable"
Fordeler: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Ulemper: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Ulemper: "The flight was delayed for 40 min"
Fordeler: "Good airport . Punctual flight ."
Fordeler: "Courteous crew, polite and knowledge. Just wish they wouldn't talk so fast over the tannoy! :-)"
Ulemper: "To find a way to enforce people to only put their baggage in the compartments above their own seats. If i choose a front-row seat, I find that other passengers have filled the compartment despite sitting nowhere near the front. Given that you pay the most money for front-row/extra leg room seats..."
Fordeler: "On time departure"
Ulemper: "We arrived at the airport 2.5 hours earlier than departure as suggested. They opened check in for Naples on the boards but the agents would not let anyone for Naples check in/bag drop. Once allowed it was chaos in the line. Once we got through security our flight posted as “boarding”. We got there in time but the unnecessary rush was uncomfortable and chaotic."
Fordeler: "Everything was ok"
Fordeler: "The crew was really nice"
Ulemper: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Fordeler: "There wasn't any delays, perfect landing"
Ulemper: "I didn't check in, in advance as when logging on to the airline I needed a code. I didn't have the code as I was searching emails for the booking agent and airline when it was (as I later discovered) sent by another name. This resulted in £30 to check in going out and 40 euros back. Desk staff were unhelpful bordering on rude (the cabin staff were fine in that respect. I wasn't the only one at least 20 people queuing on the return with the same issue. Additionally on the delay out they advised food could be brought at the rear of the plane then inflight ran out so some people ate twice while by the time I got to my hotel they had stopped serving food and I had not eaten in the airport sorting out the boarding passes."
Fordeler: "It flies direct to the airport that I wanted to go to."
Ulemper: "Little space. Legroom & hand baggage (which had to go in hold). Family of four were not seated together. Cabin pressure change made child ill (my phone has a pressure sensor and I could see the change in pressure trigger a desire to vomit). It should be transitioned more slowly."
Fordeler: "Space. Priority Boarding"
Ulemper: "Strong bad smell. One hour late for departure."
Fordeler: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Ulemper: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"
Ulemper: "Very long queues at boating in Charleroi airport"
Fordeler: "Flight left on time"
Ulemper: "hot on the plane"
Fordeler: "Crew very friendly."
Ulemper: "I had no what so ever notice that an online check in is required during my booking ,therefore i had to pay a 35 EUR fine for airport check in . Moreover , on the way back we had a long delay from Luton to Kosice without informing us about this delay and the reasons ,expected time of flight..."
Ulemper: "Black group seemed to be singled out for more than one bag hand luggage but others were not. They were the only black group on the plane. Others let through with more bags 1ith no question."
Ulemper: "The approach of you, all together, should improve, be friendly, more can do attitude...Was not good at all, think to fly again with Wizz or NOT!"
Fordeler: "The flight was cheap and got you where I wanted"
Ulemper: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Ulemper: "There was a mix up and the Wizz Air website did not work. Therefore, I couldn't check in a get my seats booked. I also could not prepay for my luggage so they overcharged me at the airport and had an attitude about it. My luggage was given three different prices quotes. I am very upset their website didn't work and they ripped me off at the airport."
Fordeler: "Wizz air has great deals and you will get to your destination which is a effective way to travel. Unfortunately the seats are not always comfortable and everything else costs extras for food, seat choice, bags, water, drinks, or anything else you’d desire during flight."
Ulemper: "The seats don’t lean back and do not have a lot of cushion."
Ulemper: "Checkpoint at katowice the wirst ever seen, personnel with very bad atittude wanting personal cosmetics to fit on stupid plastic bag, the rest wanted to scrap or document my bag to pay extra even I already pay for bring it inside cabin, same before boarding I have my computer backpack and already pay 10 eur for large cabin bag and before boarding they wanted for me to checkin baggage because rule is only backpack even I did explain I already paid large cabin, at end I paid 63 Eur total for my luggage I found completly dissapointed and abusing from many passengersbin the same sittuation, also fly have us inside the plane for more than 30minutes without leaving,"
Ulemper: "I wasn't to bucharest because on the phone the laidy said to me i can travel with my driving license because my id was lost and at the gate they stop me i lost all money from ticket plus transport to airport and back you should refound my money this company is the most worst company in the world"
Ulemper: "There was a delay 1 hr poor service no apology"
Fordeler: "Arrived only slightly delayed"
Ulemper: "They made my boyfriend pay 35 gbp for a case 5 cams longer than their stipulation. Yet, lots of other passengers didn't have to pay. Sheer discrimination. Crew is unfriendly and refused to help me place my bag in over head locker. Really poor professional s"
Ulemper: "Extra prices. Should have took a better airline and pay more. Came out the same. Make sure you tell guest to check in online or they will. Hangs you $50 to check in at the airport"
Fordeler: "Nothing at all"
Ulemper: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Fordeler: "It was quite good at boarding, quick and efficient (from/to)."
Ulemper: "So noisy flight. I have never flown before in a such a noisy flight. Totally nightmare! Kids screaming and yelling and parents couldn't handle the situation all passengers were looking. Crew didn't ask if they need any help.."
Ulemper: "Crampt seats, mob to board the plane, hour delay with no reason given."
Ulemper: "It was a full plane ride but they didn't seem to be boarding on time? After checking in we scanned our passports using the machines and then we were in what I thought was the boarding area so we relaxed and waited by the screens in a coffee shop. But when our flight gate was announced there was another passport control to get into those gates with a big line which threatened to delay our boarding. There wasn't enough room for everyone to put their bags in the overhead locker which meant there were even more delays and it felt a bit rushed to get off. When we arrived I was queuing down the stairs to get to the queue for passport control which took about 45-60 minutes to get through with no toilets. I was also charged 40 euros per person for not checking in and printing the boarding pass which is my fault, but the charges do seem excessive."
Ulemper: "The flight is late from tlv to luton and from luton to tlv."
Ulemper: "The application doesn't allow to add carrier bag check in and we paid high fee in the airport"
Fordeler: "Flight on time"
Ulemper: "Needed to pay 50 euros for luggage. Beware that unless you have a kids suitcase you will need to pay for luggage. Also, when boarding the hostess was pushing me to show my boarding pass- it took 30 seconds but she was already trying to push me to the side and let others board. Patience and understanding would have been nice. Seats are the smallest of all the regional carriers - not my first airline choice to travel for next time."
Fordeler: "Magazine was pretty good. Staff were smiley and nice."
Ulemper: "Boarding was announced as last call 5 minutes after the gate was announced. Seats were uncomfortable with little legroom. Even for a value airline."
Fordeler: "On time."
Ulemper: "Nothing much."
Fordeler: "The seats are big enough even though they do not lay back BETTER than British Airways it really is !"
Ulemper: "The flight attendant needs to be more friendly and clear speaking in English language"
Fordeler: "Crew was great. Tight on leg room but fine for the price."
Ulemper: "Rough and scary approach into landing. Pilot had to abort and come around again. I have only had this happen one other time in 30 years of flying."
Fordeler: "leave on time"
Ulemper: "Small airplane not very comfortable"
Ulemper: "We were made to wait for some 40 minutes in a glorified cattle shed with no seating before boarding. Will never fly with this airline again, however cheap it might be!"
Fordeler: "it was awesome, these guys are great."