Fordeler: "Crew was super friendly."
Ulemper: "I wish I’d have an aisle seat, but flight was full."
Ulemper: "The food needs some improvement!"
Fordeler: "The entertainment options are good, the food is good and the aircraft was clean with plenty of plugs for mobile devices."
Ulemper: "The boarding process was chaotic. Also other than checking boarding passes airline staff don’t help people find their seats or get settled."
Fordeler: "Crew were very good"
Ulemper: "We had a delay caused by over filling of fuel"
Fordeler: "BA has really comfortable arrangements and seats."
Ulemper: "Boarding at Gatwick was a bit slow and disorganized."
Ulemper: "Ingen underholdning - men bra magasiner"
Fordeler: "Crew was mostly attentive and helpful."
Ulemper: "Had the boarding queues setup and when they got to group 5 they flipped the sign and those of us in front had to go in the back. Once we were in the main queue they opened the 5-9 queue for some privileged traveler and then left it open allowing the back of the queue to become the front."
Ulemper: "No seat choice even at check in time."
Fordeler: "Customer service was helpful as they could possibly be.. once you are able to contact them."
Ulemper: "It was very difficult to contact customer service if the hours are not a time the office in NY, USA is open."
Fordeler: "Vi kom frem til slutt. mer enn 4 timer forsinket."
Ulemper: "Ingen informasjon om hva som skjedde hverken på info table eller ved henvendelse til informasjonen. Stadig oppdatering av avreisested både frem og tilbake i tid Minst 4 ganger endret. Måtte betale for alt ombord selv etter å ha sittet i flyet nesten 2 timer. Meget dårlig service både av bakkepersonalet og ombord."
Fordeler: "Økonomi + var bra med god benplass og god service."
Ulemper: "Dårlig med informasjon og stadig endring av avgangstid"
Fordeler: "Price was goo £200 cheaper than the BA price"
Ulemper: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"
Fordeler: "Boarding was quick and well organized. The plane was clean and prepared with blankets and pillows. Updated movies and entertainment."
Ulemper: "We missed our connection and british had booked us automatically on the next available flight which was helpful. However--- we paid to pick our seats and we got stuck in both middle seats. I also got skipped on the first round of beverage service. The entire crew was congregated in the middle part and when they finally made their way back to the cabin for trash I asked the flight attendant if I could please get a beverage as I was skipped. He said yes let me gather this trash and ill be back. He never returned. Then everyone was served their meals and I then was also skipped. Flight crew congregated again in the middle and my sister and I had to wave our hands up in the air to grab anyone's attention so I could get my meal. At that point they were out of the vegetarian option and I got a small oh we didn't mean to skip you comment. Pretty disappointed with this flight."
Fordeler: "Smooth flight."
Ulemper: "Uncomfortable seats"
Fordeler: "Great crew. Smooth flight. Excellent timing."
Ulemper: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"
Ulemper: "Delayed 4 hours and lied to the entire time that it would “only be 20 more minutes” while we were just sitting in the plane on a very old, uncomfortable plane"
Ulemper: "I was treated with so much disrespect, I wonder why tho. One of the crew members (a plus sized lady) came off to me as racist, she treated everyone else with a smile and cautious attitude but was so fast to tell me off. Would it be a coincident that the rest people are white like herself? I'm never flying BA again."
Ulemper: "my trip to England was a nightmare starting with American Airlines not being able to find my flight or my name in the system. It was worse on the return from Gatwick. They also couldnt find me in the system and i blame it all on this Kayak travel site. I will never again use Kayak !!!!!!!!!!!!!!!!!!!! my trip was a nightmare."
Fordeler: "Ground staff in London was amazing! The flight from Barcelona to London was delayed because of weather condition. Once we arrived in London the ground staff made sure all of us (almost 20 people, lots of kids) could get the flight connection to JKF. The shuttle bus was already waiting for us, the ground staff indicated to us the faster way to get to our gate after passing through security checking. Everybody could get the JFK flight!"
Ulemper: "I'm gluten intolerant and there was no gluten free snack!!! Lunch was served as soon as the plane took off, but for the next 5h of flight nothing else was served. I asked if they had some gluten free snack, they told me there were going to check, but they never got back to me with an answer. I was starving arriving in NY. Aircraft was too old and it didn't have USB charger. And the individuals screens were also too old and had really bad quality for watching movies! It seemed that I was in a flight from 20 years ago!"
Fordeler: "Excellent service on both British Airways flights. Wonderful people! Comfortable seats, timely boarding process, and good communication from our captain"
Ulemper: "We lost our in-flight entertainment just a couple hours into the flight... the staff did all they could to try to fix it to no avail, and collected blue cards from all passengers affected. They were very nice. There was nothing they could do."
Fordeler: "The flight attendants and crew were great"
Fordeler: "Pilot was great in bad whether."
Ulemper: "Pork sausage for dinner, we couldn't believe it!! Not a enough food provided to the flight so we got what was available. Our first family vacation to Europe and had a awful experience for my family."
Fordeler: "Seats were comfy, good choice of films. Food was good."
Ulemper: "There are other airlines with a brand I associate with more. Any airline can get me to London for more or less the same price; I may as well do it with a company that aligns with my view on life."
Fordeler: "That the flight was not bumpy and due to bad entertainment I had good views out the window"
Ulemper: "Tight seating, old airplane, a bit dirty, most info was in Spanish!? Could not hear overhead announcements,"
Ulemper: "Late flight It’s become like s budget carrier, you pay for drinks and food"
Fordeler: "The entertainment selections were awesome."
Ulemper: "The passenger in front of me reclined so far, he was basically on my lap. It made it difficult to see the screen and eat dinner, which was subpar. The person behind me kept poking me in the back. I couldn't figure out how or why. I could've used more arm rest as both people on either side of me took the arm rest. So basically I was surrounded on all sides by inconsiderate people, who were probably as cramped as I was."
Fordeler: "Very little"
Ulemper: "Guy next to me took up half my seat and the staff did nothing Food was awful"
Fordeler: "This flight was what you should expect - smooth boarding, helpful and friendly crew, good food and drinks service etc."
Ulemper: "The wash bag is now so limited- the bare minimum (and that's in business class!). No comb even. No face wipe either. It's an obvious thing to economise on from the airline's point of view, but it doesn't really have to cost them anything. And the choice of new films was somewhat disappointing - they are relying quite a lot on older films. and no duty free at all (the crew were apparently not given the correct paperwork to allow sales). This was disappointing as I had been hoping to pick up a dual SIM gadget. None of these minus points are major, but they detracted from my enjoyment of the flight"
Fordeler: "Got a window seat ad requesyrd"
Ulemper: "Nothing to comment upon"
Fordeler: "The crew was nice in the wake of being delayed for hours."
Ulemper: "Check in took forever. I wasn't able to check in online and was told "this is the price you pay" when I received word that my wife and I wouldn't be sitting together. Then we went to board far later than we were supposed to. After boarding the plane we sat for easily a half hour not moving with no information. Then find out there is scheduled maintenance which would be another hour. AC was shut off and got hot. Started to deplane but we were in back and didn't make it because they reveresed their decision. Got back on and said we would be leaving shortly. In all we say on the plane over 3 hours prior to take off. Never flying with your company again. Easily the worst experience flying ever."
Ulemper: "No internet"
Fordeler: "The staff were friendly."
Ulemper: "When I checked in I was told to go to a separate desk to have a seat assigned. There turned out to be a shortage of seats and I had to wait until boarding closed to find out if I had a seat on the plane. Having paid $1600 for a return flight I find it unacceptable that a seat is not guaranteed. The BA staff were helpful, but your system is ridiculous."
Fordeler: "We had ONE customer service rep in Heathrow who was incredibly helpful and tried to help get us home. She was wonderful."
Ulemper: "Their delayed flight from Milan to London caused us to miss our flight from London to NY, and thus our flight from NY to Denver, which was standby. When we explained how difficult it would be to catch another flight to Denver from NY with it being the weekend, and attempting to get a flight to another airport with higher chances of getting us home, their customer service rep informed us that as long as they 'fulfilled their contract' to get us to NY, it wasn't really their problem how we got home (or couldn't get home) after that."
Fordeler: "The space, blanket and the staff."
Ulemper: "The entertainment was poor The TV stopped working and didn't work for the whole trip I was moved to another seat The refreshment could be more I don't enjoy pre poured 1/2 cup of juice and water."
Fordeler: "The complimentary meal was very good and a decent amount of food that satisfied my hunger. Free wine."
Fordeler: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Ulemper: "I disliked that I couldn't check in online. I disliked that they told me I didn't have a seat when I tried to check in"
Fordeler: "On Time"
Ulemper: "Seat Spacing Boarding and check-in was unnecessarily long"
Fordeler: "2 of the flight attendants"
Ulemper: "The anarchy boarding process. The lack of plugs on the flight. The 2-year-old lap child in the seat with his Mom next to me that kicked, threw, fussed, hit, cried and more through most of the 8-hour flight because somehow a child that big doesn't need his own seat. The lousy, lousy food. The lack of food. The seats that were so tight I couldn't get up to use the lavatory when the inconsiderate woman in front of me put her seat back (and I'm totally average size). The awful entertainment selection. The worn, dirty plane."
Ulemper: "I had called vayama with whom you booked the flight, 5/28, and asked for seats together with my daughter who was, I THOUGHT, also flying on the same plane as I..I had asked the rep for a specific flight,nAA 105 and was told that it was code shared with mine, IB4611 but, when I looked at the seats 24 hours before the flight, on 6/15, I saw that I had been booked on a totally different plane and different departure terminals . The only thing similar was the departure and arrival times into JFK. I made a long distance call from the UK and got a really obnoxious rep who was very condescending, dismissive and annoyed that I couldn't understand her pronounced accent . When I said, " pardon, could you please repeat that", she was very snippy and snapped at me! No wonder they have such crappy ratings/ reviews. She was absolutely no help whatsoever after I explained that my daughter was visually impaired and HAD to be on the same flight as I, all she told me was that there was no record of the convo I had claimed to have with their rep on 5/28 and then she hung up on me. I will never use kayak again nor its outsourced affiliates . I am pissed, Weibo Benwitz"
Fordeler: "Both of my flights had no person in the middle seat, so I was able to spread out more in the space which made it much easier to get some sleep, especially on my red eye flight!"
Ulemper: "No complaints; great service! I'd definitely fly British airways again."
Ulemper: "Went to the wrong place and then had to have wheelchair service to get me to the gate on time! Which he did for which I am most grateful! Am not familiar with European customs for travel!"
Ulemper: "My luggage didn't make it to NY. Very upset about this because I have no idea when it will be delivered!"
Fordeler: "Flight attendants were great; very attentive to passengers' needs."
Ulemper: "Passengers were hanging out by exit door with no regard to rules and were not giving any warnings-this made other passengers anxious. My seat was broken so I could not recline when the passenger in front of me fully reclined. Very unfortunate!"
Fordeler: "great selection of in flight entertainment."
Ulemper: "At JFK there was a long wait for the luggage, which ended up not being delivered to the carousel, after we had waited for almost 2 hours. Granted, there was some snow and some technical issue since the fire alarm system was flashing the whole time, but still, there were only two announcements made during that time, and the second one to let us know that we'd have to arrange for delivery of our luggage on the website. By that time, it was past 11;30pm and everyone was dead tired, when the flight had been supposed to land at 7:25pm. I think the blame is to be laid on the JFK installations. Everywhere I travel in Europe, airports are in brand new condition, and not only departure areas like in the US. No wonder baggage delivery was a mess after just a little snow/"
Fordeler: "We did land OK but JFK was snowed in and this probably caused the many problems we encountered. Iq always have bad luck flying in and out of that airport so I don't completely hold BA accountable. Staff we polite and efficient."
Ulemper: "We were stuck in the plane for an hour and a half after landing at JFK. On the ground they ran the engines so loudly my husband got a terrible headache. We mentioned the noise problem but were ignored. Once allowed to debark we were crammed into a long cold hall and waited another 1/2 hour before moving towards immigration clearance. To top it off the baggage conveyer system was broken and we waited another 45 minutes before they shut the building down. So we left with no luggage exhausted. One piece of luggage was left back in London. Not pleasant at all. We did get our luggage returned 3 days later. That was good."
Fordeler: "Almost everything"
Ulemper: "Airplane traffic in jfk"
Ulemper: "Missing luggage"
Fordeler: "The meals and service was very good. Pleasant staff, comfortable seats for economy class. Very good entertainment selection."
Ulemper: "The charge to select your seats. British Airlines only international flights I've taken that charges for seat selection."